Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jun 15, 2025
While driving at approximately 12 mph on slightly snowy roads, my vehicle slipped and made a light impact with the sidewalk curb. Despite the minor nature of the collision, the entire left-side curtain airbag and seat airbag deployed with full force, as if a severe accident had occurred. This deployment was unexpected and excessive given the low-speed impact. I have found multiple online reports ... Read more
Incident date: Aug 10, 2025
My car wouldnt start and when it did, it would start shaking and every time I accelerate, The speed wasnt going any faster but only the RPMs were
Incident date: Aug 10, 2025
The contact owns a 2008 Mercedes-Benz GL450. The contact stated that upon starting the vehicle, there was an abnormal shaking coming from the engine while attempting to steer the vehicle. No warning lights were illuminated. The vehicle was taken to a local independent mechanic to be diagnosed, and the contact was informed that the power steering reservoir and the power steering lines were faulty a... Read more
Incident date: Aug 10, 2025
My cars bulbs have been blowing on a regular basis for two years..some of the bulb connections are catching fire and exploding .Ive changed on numerous occasions but doesn’t matter even with new fittings…obviously an electric problem
Fire
Incident date: Jan 23, 2025
P07200 code came up, transmission is no good because of a cheap sensor that's impossible to fix. seems to be very common and very inconvenient
Incident date: Jan 23, 2025
High pressure fuel pump failure. Car not functional and every warning light started to light up. The car just was serviced for rod bearing (entire crank shaft needed replacement) and regular fuel pump recall replacement which took the dealership almost a month to complete. I spoke to Acura representative who indicated that when either of the fuel pump or high pressure fuel pump is replaced, the... Read more
Incident date: May 1, 2025
I own a 2021 VW Atlas, subject to recall 24V464. I scheduled a recall service appointment weeks in advance at Colonial Volkswagen of Medford, MA (via the VW app for 8:30 AM on Aug 19, 2025). I received multiple confirmations by email and text from VW. When I arrived on time, the Service Advisor (Frank Dasilva) told me the parts were not available and the recall could not be performed. This was ne... Read more
Incident date: May 1, 2025
The contact owns a 2022 Chevrolet Corvette. The contact stated that while driving 30 MPH, the contact heard a tinkling sound coming from the tonneau parcel cover. The contact stated that the cable used to secure the parade cover had detached from the cover. The message that the top was not secured was displayed. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken ... Read more
Incident date: Jan 23, 2025
High pressure fuel pump failure. Car not functional and every warning light started to light up. The car just was serviced for rod bearing (entire crank shaft needed replacement) and regular fuel pump recall replacement which took the dealership almost a month to complete. I spoke to Acura representative who indicated that when either of the fuel pump or high pressure fuel pump is replaced, the... Read more
Incident date: Aug 9, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 50 MPH, the vehicle experienced reduced motive power and failed to accelerate as intended while depressing the accelerator pedal. There was no warning light illuminated. The... Read more
Incident date: Jul 5, 2025
SAFETY DEFECT: Database Classification Failure - 2013 Ram Vehicles Vehicle: 2013 Ram 1500, VIN: [ENTER VIN ABOVE] Owner: [ENTER NAME ABOVE] Email: [ENTER EMAIL ABOVE] Phone: [ENTER PHONE ABOVE] Defect Description: The 2013 model year Ram vehicles suffer from a systematic database classification failure that prevents normal ownership operations and creates safety hazards. Due to the Dodge-to-Ra... Read more
Incident date: Aug 1, 2025
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V27400 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the is... Read more
Incident date: Aug 1, 2025
Our vehicle started displaying a service 4x4 error and we no longer had the ability to shift into all wheel/four wheel drive. Looking up the VIN, it is not part of the NHTSA campaign 25vo11 (I think that's correct). In trying to understand the problem, I found many outside of the current recall are having issues with the PTU. This is what a local Jeep dealership told me the problem was. I also... Read more
Incident date: Aug 1, 2025
To Whom It May Concern, I am submitting this letter to formally report a safety-related defect involving my leased Infiniti vehicle, serviced at Edison Infiniti in New Jersey on August 1, 2025. Despite reporting excessive tire wear and a persistent pull to the right, the dealership concluded that the alignment was within factory specifications and attributed the damage solely to a lack of tire rot... Read more
Incident date: Jul 10, 2025
My 2020 Jeep Grand Cherokee Laredo 3.6 ENG vehicle is cutting off while driving, I was advise it the transmission shift gear transmission, Which needs to be replaced and the can change the TRANSMISSION ASSEMBLY - Remove & Replace 3.6L Eng, AWD on my vehicle. when I stop at the light the vehicle completely shuts off where I have to restart my vehicle. They said it was the 2nd battery which I change... Read more
Incident date: Jul 10, 2025
The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer for routine maintenance and was offered a fuel injection cleaning. The contact assumed that the fuel injection cleaning might resolve the jerking failure; however, the failu... Read more
Incident date: Jul 10, 2025
While driving on the highway and having no visible vehicle in front of me; my car automatically slams on the breaks and the Emergency Braking system light comes up on the dashboard briefly and then disappears. This has occurred multiple times while driving on highway speeds. It is concerning because there has been no evident or visible vehicles in front of my vehicle when my car abruptly slams on... Read more
Incident date: Apr 25, 2025
I was on the interstate driving about 72 mph when the car just shut off all the dash lights came on and the dash it said check hybrid system I had no brakes or steering I got it off the road turned it off and back on again it started up and I drove it home but the dash still displayed check hybrid system , a week later I get in it to go to work and there’s an alarm that won’t cut off and the a... Read more
Incident date: Apr 25, 2025
I was on the interstate driving about 72 mph when the car just shut off all the dash lights came on and the dash it said check hybrid system I had no brakes or steering I got it off the road turned it off and back on again it started up and I drove it home but the dash still displayed check hybrid system , a week later I get in it to go to work and there’s an alarm that won’t cut off and the a... Read more
Incident date: Aug 6, 2025
The contact owns a 2022 GMC Yukon XL. The contact stated that the "Check Oil" warning light was illuminated. The contact stated that engine oil was being added to the engine more frequently. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the dealer was contacted to schedule an appointment; however, the contact was informed that the part ... Read more
Incident date: Aug 5, 2025
While driving the car seems to be stalling, slowing down while I’m driving. The car feels like it doesn’t want to go up to a fast speed on the highway. I feel uncomfortable and unsafe that the car will stop instantly on the highway and cause me to crash. So that is why I’m reporting this because it’s unsafe. Secondly the left driver side window goes up in down while I’m driving. This als... Read more
Incident date: Aug 1, 2025
The ABS, Anti-lock braking sytem symbol came on about 3 or 4 months ago. Other symbols that came on were the brake system (circle with exclamation point in it), the red word "brake", the stability control light, and the speedometer stopped working/ The information display stopped working. We have taken the car to three local Ford Service departments to have it checked only to be told the ABS p... Read more
Incident date: Jul 24, 2025
The 1.6L EcoBoost engine is leaking coolant into the #3 cylinder. The vehicle lost power while in motion on a busy road. The check engine light came on with a warning that the engine was overheating, and traffic behind me had to slow down, causing a potential rear-end accident. The engine was scanned, and the fault code P1299 was discovered.
Incident date: Jul 27, 2025
We purchased this car new around June 2023 from a local Hyundai dealer. The car has been regularly maintained (at the dealer) and only has 20,000 miles approximately. In April of this year, my wife was drive on a very busy highway and suddenly all of the warning lights came on the dashboard and the car shuddered to a very rapid stop. She was lucky to pull off the road or it would have been seri... Read more
Incident date: Jul 27, 2025
We purchased this car new around June 2023 from a local Hyundai dealer. The car has been regularly maintained (at the dealer) and only has 20,000 miles approximately. In April of this year, my wife was drive on a very busy highway and suddenly all of the warning lights came on the dashboard and the car shuddered to a very rapid stop. She was lucky to pull off the road or it would have been seri... Read more
Incident date: Jul 27, 2025
While I was driving on the freeway, the car brakes hard on its own when there were no cars in front of me. This happened twice. Thankfully there were no cars behind me either, otherwise I might have gotten into an accident
Incident date: Jun 15, 2025
The vehicle is currently in the shop due to safety concerns involving malfunctioning exterior lighting and a serious incident of the vehicle entering limp mode. 1) With automatic headlights activated, all exterior lights shut off while driving at night, posing a significant safety risk. 2) During daylight hours, the automatic headlight system inconsistently toggles between different lamp settings,... Read more
Incident date: Jul 17, 2025
I am unsure what component of the engine caused the issue. There was chance of engine failure while driving. While idle the engine was stuttering and the RPN dial was fluctuating. Engine persisted to stutter and jerk at random intervals when accelerating. The engine light came on flashing ~1 hour after the first sign of the issue. Immediately after the engine light came on the vehicle was moved of... Read more
Incident date: Jul 18, 2025
While driving my car on July 25, it started jerking then it stopped reversing. My LCD dashboard stopped displaying several years ago. This affects my ability to see warning lights and my mileage.
Incident date: Jul 13, 2025
3 separate accounts of automatic braking (phantom braking ) has occurred on the last year and electronic emergency brake would not engage 3 times in one day. Worried about rear end collision due to my car braking on its own. Brought to an infinity dealer who tested it with software (unknown type or version)and found no codes.
Incident date: Jul 13, 2025
During an oil change I noticed unusual wear on the front passenger side tire. Upon investigation my mechanic found that the chassis was cracked which pushed the tire causing it to rub. Very concerned this could have caused a very bad accident.
Incident date: Jul 13, 2025
My name is [XXX] and I was a passenger in our 2021 Chevy Blazer with our young child in the back seat when the brakes suddenly failed while we were driving on the freeway. The brake pedal went stiff and wouldn’t respond. It was terrifying — we truly felt like we were going to crash. I was panicked, and my child was crying. Since then, I’ve been too afraid to drive or ride in this vehicle, ... Read more
Incident date: Jul 3, 2025
07/28/2025 10:35am, We had just pulled onto an Interstate ramp and the engine powered down and the dashboard began flashing errors, service engine soon light came on. The following errors were displayed: Reduce speed to 62 mph, brake system failure, Service traction control, Service ESC, Service steering column lock, Trailer brakes disabled service required. I had no brakes and had to pump them to... Read more
Incident date: Jul 3, 2025
07/28/2025 10:35am, We had just pulled onto an Interstate ramp and the engine powered down and the dashboard began flashing errors, service engine soon light came on. The following errors were displayed: Reduce speed to 62 mph, brake system failure, Service traction control, Service ESC, Service steering column lock, Trailer brakes disabled service required. I had no brakes and had to pump them to... Read more
Incident date: Jul 15, 2025
The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 65 MPH with her son seated in the front passenger’s seat, there was a loud popping sound coming from the passenger’s side seat before the front passenger’s seat headrest exploded. There was no injury sustained. The vehicle was taken to an independent mechanic to be inspected; however, the vehicle was n... Read more
Incident date: Jul 15, 2025
There is a recall for the rear-view camera that has gone without a resolution for over 7 months. This vehicle is used for business purposes and my insurance will not cover its use due to the unresolved recall. Ford has not provided a remedy and they will not buy it back. Please help.
Incident date: Nov 15, 2024
Apparently my vehicle is experiencing the same fuel system and infotainment issues that others have been recalled for. As someone who has been diagnosed with car related PTSD; these issues have become very distressing to say the least. The infotainment system has shut off countless times while driving. I was traveling and missed my exit,I've also been abruptly been disconnected from important wor... Read more
Incident date: Nov 15, 2024
The Electronic Power Steering unit cut out intermittently causing loss of power steering. While the rest of the vehicle operates properly, the loss of power assist makes it difficult to maneuver the vehicle. I took the vehicle to the Ram dealership in Martinsburg, WV. There, the mechanic assessed the gear rack for the power steering needed to be replace at an estimated cost of ~$4,300. The power s... Read more
Incident date: Jul 27, 2025
We haven’t had the car for a full year yet and already have now had our 3rd front windshield cracked! It’s either the glass is too fragile or the shape of it. I’ve never had this happen with any car ever! I’ve also read online several other car owners complaining of the same issue.
Incident date: Jul 25, 2025
The contact owns a 2015 Ford F-150. The contact stated that while driving at 45 MPH, the gear shifter independently shifted out of the intended position. The check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed, and determined that the transmission range sensor needed to be replaced. The vehicle w... Read more
Incident date: Jul 25, 2025
I’m writing to formally report a persistent issue with Tesla’s air conditioning system. Despite repairs performed last year and reassurances that a software update would resolve the issue, my AC still fails to cool so regularly temperature staying above 100. Today, while driving, the interior temperature reached 102°F, making it unsafe and extremely uncomfortable driving with kids on back sea... Read more
Incident date: Jul 24, 2025
Hello,2018 jeep compass 4x4 with 35,000 miles. Backup camera screen half blacked out, can't use features without or see. Many of these jeep screen radios are defective and should be recalled at 900. Also sway bar links are weak,broke two times. Should be recalled do to plastic like part and for a front end that is disgusting. Are these being investigated?
Incident date: Jul 21, 2025
I called Kia Consumer Assistance in reference the MDPS flexible coupling. I spoke with a Kia representative named Gina. I specifically asked if this item is covered under my vehicles warranty (i gave the vin number of the vehicle to her. She stated if it was diagnosed as the MDPS flexible coupling, it would be covered. I made an appointment (it took two weeks) with Spitzer Kia at 3414 Brookpar... Read more
Incident date: Oct 15, 2024
A few weeks after I purchased a new 2019 Ridgeline I’ve noticed that brake pedal did not feel right. First what I noticed sometimes when I go to start the car the brake pedal is very hard, I have not experienced that with any other car. Then I noticed that when I’m on the light standing with the car running brake pedal sinks all the way to the bottom. Then I have to press the brake a few times... Read more
Incident date: Jul 20, 2025
I have a 2024 Nissan Rogue Platinum with a faulty infotainment system. The screen has not worked since the day I took delivery of the car, the dealership assured me only a simple update would be needed to fix the issue. However, several months and only 3k miles later, I've had the screen replaced on the car. Unfortunately, this has not fixed the issue, it still malfunctions. (Photo attached is a... Read more
Incident date: Jul 3, 2025
Rear camera fails intermittently. Phone stopped connecting through BlueTooth. Tried different phone. Still won’t connect. Tried resetting to factory settings. Nothing. Blower fan only works on 1 speed. Changed blower motor and wiring harness. Still not working. Changed the ccm73. Still won’t work. I accidentally found what I thought was a recall on APIM but dealer says there is no recalls.
Incident date: Jul 16, 2025
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. The last few days this issue has gone from happening once or maybe twice a day to almost every single minute I am driving the vehicle. Comp... Read more
Incident date: Jul 16, 2025
My wife was driving the vehicle and was pulling into a parking lot. The brakes failed and would not stop the vehicle. She pressed on the brakes very hard, multiple times, for several seconds, before the vehicle finally came to stop. She then proceeded into a parking spot where the brakes again failed to stop the vehicle promptly. Several lights illuminated and a “System Brake Failure 43 MPH Top ... Read more
Incident date: Jul 16, 2025
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was... Read more
Incident date: Jul 16, 2025
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. The last few days this issue has gone from happening once or maybe twice a day to almost every single minute I am driving the vehicle. Comp... Read more