Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Sep 18, 2025
I was driving up to a border check point and slowed down at the guard shack. Once cleared I released the brake and tried to accelerate. The vehicle shut down completely. I tried to restart it and the check transmission warning came on. The vehicle would not restart. I was blocking the lane at the border check. After a few minutes I was able to start the vehicle and limp over to the shoulder of the... Read more
Incident date: Nov 3, 2025
My transmission started to make a rumbling sound intermittently while I was on the highway. It happened during normal highway speed and not dependent on acceleration or deceleration. I brought it to the dealership with 84,000 miles and they dropped the transmission pan. No metal found in the fluid. The issue was with the torque converter. I had my oil changed 1.5 weeks prior with a 21 point inspe... Read more
Incident date: Nov 3, 2025
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, there was an abnormally high-pitched whistling sound coming from the engine bay. The contact was mechanically inclined. Upon inspecting the vehicle, the contact noticed that the exhaust manifold studs were fractured, causing a gap between the engine block and the exhaust manifold. Additionally, the contact... Read more
Incident date: Nov 3, 2025
The contact owns a 2025 Chevrolet Equinox. The contact stated that while stopped at a traffic sign, the accelerator pedal was depressed; however, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact stated that the transmission automatically shifted to park(P). The vehicle was towed to a service station and the vehicle was refilled. The contact was able ... Read more
Incident date: Nov 4, 2025
Odometer Fraud. The contact purchased a 2021 Chevrolet Traverse. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 49,000. It was later discovered, after checking the Carfax report, that the mileage was 75,000.
Incident date: Jul 9, 2025
AS AT 11/07/2023 KIA AMERICA KNEW OF HCV/HYDRAULIC CLUTCH ACTUATOR -HEV/HYBRID ELECTRIC VEHICLE CAUSED TRANMSISSION PROBLEM IN KIA NIRO HYBRID 2020 AND KIA AMERICA REFUSED TO REPAIR IT. RECALL COMPLETED 5/27/2025 AFTER POWER TRAIN WARRANTY EXPIRED.
Incident date: Aug 13, 1960
The power train has failed the car won't start the fuses and relays are burning up and the transmission shifts so hard at a jolt almost. The service ecs ecm and service airbag indicator staying lit and the back passenger airbag looks like it's about to deploy it's a safety hazard I love my car I've only had it a year and I don't know what is happening or why.
Incident date: Aug 13, 1960
The power train has failed the car won't start the fuses and relays are burning up and the transmission shifts so hard at a jolt almost. The service ecs ecm and service airbag indicator staying lit and the back passenger airbag looks like it's about to deploy it's a safety hazard I love my car I've only had it a year and I don't know what is happening or why.
Incident date: Mar 20, 2025
Car will just brake on the highway with out warning. Cruise control will just randomly change speeds. I was traveling on an overpass and speed dropped to 35 then jumped to 60mph.
Incident date: Mar 20, 2025
Car will just brake on the highway with out warning. Cruise control will just randomly change speeds. I was traveling on an overpass and speed dropped to 35 then jumped to 60mph.
Incident date: Mar 20, 2025
*2005 BMW K1200s ABS Power Brake system became and is Intermittent. Is available for inspection. Dealer owner and mechanic stated they were unaware of any said BMW ABS problems * On my birthday , Riding my motorcycle approximately 40mph, no indicator light on, no prier symptoms existed and unaware that the ABS Power Brake system was (off) not operating and as I needed to slow down, the system allo... Read more
Crash
1 injured
Incident date: Sep 30, 2025
Power steering jerks violently left/right at 35–65 mph. Nearly lost control — happens intermittently and while in park. This is a KNOWN GM DEFECT — Special Coverage #10183 (EPS module) and TSB PIP4473. Michael Bates Chevrolet REFUSES to repair under #10183 — wants $1,500+. GM Customer Care also denied coverage. I use this car for WORK DAILY — it is UNSAFE TO DRIVE. If I crash and die, GM... Read more
Incident date: Oct 27, 2025
Previous recall for passenger ODS. Having continued issues with passenger airbag ODS not recognizing someone sitting there. Intermittently turns on and off even if no one is sitting there. Took it to a dealer and they want me to pay out of pocket for diagnostic and possible parts. Very high concern for even allowing someone to sit in the car (even my pregnant wife) in the case there was ever an ac... Read more
Incident date: Jun 26, 2025
[XXX] [XXX] > [XXX] [XXX] > I’m reaching out regarding an issue with Range Rover Las Vegas. Our body shop represents a client whose vehicle requires an aluminum roof-panel replacement. The dealership has refused to sell the part, stating that because it is made of aluminum it may only be sold to JLR-certified facilities. Under Nevada law, registered repair facilities must have acces... Read more
Incident date: Oct 20, 2025
Faulty instrument panel keeps going on and off. It will reset itself and then do it again like it’s trying to fix itself. But then we’ll go on and off again it’s been doing it for about six months now we’ve been putting off by telling someone because we thought it might straighten up and when we keep looking up recalls, it says there’s no recall on it.
Incident date: Oct 20, 2025
Power transfer unit broken. Not a recall but reported on many jeeps.
Incident date: Oct 21, 2025
The problem started in the past year (2024-2025) with severe shuddering while driving over 35-40 mph and going over a patched pothole or other irregularity in the road. The shuddering would continue until I slowed to stop. It is quite alarming & feels like the car is falling apart and is more difficult to manuever when this occurs. Once I slow to a stop, the shuddering stops and I am able to pro... Read more
Incident date: Oct 23, 2025
Needed to jack up the car to change the tire. There is a Jack included with the car. Upon using it in the correct spot in accordance with the owners manual, the Jack began to significantly bend while trying to raise the car to change the tire! It looked so unsafe that we abandoned the tire change. If I were on the side of the road, trying to use this, it could be deadly.
Incident date: Apr 15, 2025
The contact owns a 2015 Lincoln MKT. The contact stated that there was a failure with the rearview camera, occasionally displaying a blank screen or being inoperable while reversing. The message "Camera not Available - Please Contact the Dealer" was displayed. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who referred the contact to a local dealer for assis... Read more
Incident date: Oct 2, 2025
I purchased this vehicle April 2025 from Hollywood Motors LLC in Columbus OH. I noticed recently the vehicle had some frame damage after getting alignment, Also the airbag warning lights were coming on. Took the vehicle to a very reputable frame shop and they thoroughly investigated and found there that the drivers side frame rail i pushed back significantly. Also recently noticed the steerin... Read more
Incident date: Oct 21, 2025
Dash damage causing visibility issues. The dash in this vehicle and many other Jeeps with a leather dash, the leather has separated from the dash body and is causing visibility issues when driving. My vehicle is stored in garage or with a sunshade on at all times, but the leather dash has still separated, this issue has been recalled in other years and needs to be address in 2017 Jeeps as well. ... Read more
Incident date: Oct 21, 2025
Engine stopped do to zero oil no light came on warning me and I checked the oil a month pryer. Had the oil changed two months before.
Incident date: Oct 21, 2022
My oil light came on around 91,000 miles. Kia is known for this issue being an oil pressure sensor issue. Happens around 80,000-100,000 miles. Its a pretty common issue and the labor for a $80 part costs up to $2,000.
Incident date: Oct 9, 2025
I bought this car from someone in April of 2024 and the person who i bought it from said everything was perfectly fine, they brought it to the Hyundai dealership and according to the mechanic there the engine was fine….i have taken care of the engine since i bought the car, kept up with oil changes and everything….until a few days ago when the whole thing ceased up on me while driving down the... Read more
Incident date: Jun 12, 2025
I just purchased the vehicle with the airbag alert on, as well as the seatbelt alert. It seems there’s no recall for this vehicle. Please advise that you should reconsider the limited recalls and include the 2010 Armanda with the “platinum” package.
Incident date: Mar 22, 2025
The problem began in early August 2025 when the check engine light came on and the vehicle misfired. A Ford mobile technician inspected it before 8/23/25, confirmed Diagnostic Code P0303 (Cylinder 3 Misfire), but said it was likely just a bad ignition coil. Based on that, I went to Midas on 8/23/25 for a tune-up and coil check. On 9/29/25, the check engine light returned and for the first time the... Read more
Incident date: Apr 21, 2025
Whenever I’m getting in my car and I’m trying to start it sometimes I will move just a little bit in my seat and my seatbelt will come out of the seatbelt assembly and then my car will automatically put on the emergency brake. This has happened on multiple occasions for my seatbelt will just pop out of the latch without me pushing on the button. This has significantly decrease my confidence th... Read more
Incident date: Sep 28, 2025
The complaint was filed on behalf of the contact's daughter. The contact's daughter owned a 2020 Tesla Model 3. The contact stated that while the contact's daughter was driving at 35 MPH, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the contact's daughter stated that the brake pedal felt spongy and unusual. The contact's daughter stated th... Read more
Crash
1 injured
Incident date: Oct 2, 2025
While driving in the freeway, the crosswind assist feature over-engaged and skewed the vehicle dangerously while also drastically slowing the vehicle and causing a hazardous near collision with the following vehicle. The system is way too aggressive and cannot be turned off or desensitized.
Incident date: Oct 2, 2025
Wiring harness under fuse box is not making a consistent connection and is causing the blower amp to overheat and disconnect. When this happen, cabin air doesn’t blow and the front and rear defrost stops working. The only way to make the blower engage is by removing the fuse box cover and tapping the 30 amp fuse things. I’ve taken my car to the dealership for this specific problem 5 separate t... Read more
Incident date: Oct 2, 2025
Wiring harness under fuse box is not making a consistent connection and is causing the blower amp to overheat and disconnect. When this happen, cabin air doesn’t blow and the front and rear defrost stops working. The only way to make the blower engage is by removing the fuse box cover and tapping the 30 amp fuse things. I’ve taken my car to the dealership for this specific problem 5 separate t... Read more
Incident date: Aug 22, 2025
The fuel tank has a leak from a defect in the plastic, and my local Mercedes dealership is unwilling to honor the Warranty Coverage Extension that covered fuel tank components to replace the fuel tank.
Incident date: Sep 30, 2025
The contact owns a 2013 Ford F-150. The contact stated that the rearview camera displayed a black or green screen while the vehicle was shifted in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The contact stated that the image was located on the rearview mirror. No warning lights were illuminated. T... Read more
Incident date: Sep 30, 2025
I expereinced sudden and complete loss of Electric Power Steering Assist. A warning ,message appeared on dash notification area that power steering assist had failed. I understand that this is a known problem that has been recalled for this model, but my VIN was not included in that recall. I was travelling at 60 MPH at the time and narrowly avoiding losing control and crashing the vehicle. Af... Read more
Incident date: Sep 8, 2025
On [XXX] at approximately [XXX], I was driving northbound on [XXX] in Phoenix, Arizona in my 2025 Tesla Model 3 using Tesla's Full Self Driving (FSD) (Supervised) mode, when the incident occurred. I was paying close attention while driving in the left-most, non-HOV lane coming up to a bend just before the [XXX] overpass, when I noticed traffic ahead slowing down and coming to a stop. I monitore... Read more
Incident date: Sep 8, 2025
On [XXX] at approximately [XXX], I was driving northbound on [XXX] in Phoenix, Arizona in my 2025 Tesla Model 3 using Tesla's Full Self Driving (FSD) (Supervised) mode, when the incident occurred. I was paying close attention while driving in the left-most, non-HOV lane coming up to a bend just before the [XXX] overpass, when I noticed traffic ahead slowing down and coming to a stop. I monitore... Read more
Incident date: Aug 1, 2025
My backup rear camera does not work more than half the time. The screen will go black or just not change at all and it will also say camera unavailable contact dealership. I have not been able to take it anywhere to get it looked at due to money issues. No warnings or anything. Just started one day in July 2025 and has kept doing it ever since.
Incident date: Aug 1, 2025
The heated seats start fires and BMW refuses to acknowledge that my car should've been a part of the NHTSA Recall 04V-575. The dealership denies any issue with the car despite knowing about the hole it burned in my seat.
Fire
Incident date: Oct 9, 2025
While closing the front door to the vehicle the back window shattered. Cause is from thermal shock or improper installation of the rear window heating element. I tried to reach out to Billingsley Hyundai of Lawton and they simple stated that they are not able to do window repairs and that it would not be covered under warranty. They didn't even offer to look at the vehicle to diagnose the issue. ... Read more
Incident date: Oct 6, 2025
Truck hits a car that car lose control and drive in front of my wife wile driving she crash and the only messege apear on dash panel was air bag system malfunction my car is a Rav4 2022, before the crash lights like tps control come on and off
Crash
Incident date: Oct 6, 2025
Truck hits a car that car lose control and drive in front of my wife wile driving she crash and the only messege apear on dash panel was air bag system malfunction my car is a Rav4 2022, before the crash lights like tps control come on and off
Crash
Incident date: Oct 6, 2025
Truck hits a car that car lose control and drive in front of my wife wile driving she crash and the only messege apear on dash panel was air bag system malfunction my car is a Rav4 2022, before the crash lights like tps control come on and off
Crash
Incident date: Feb 8, 2025
My car has had numerous issue. The first issue was with the front end collision warning system. I had a sensor warning come on twice saying it may not be in use, but then it falsely predicted a collision resulting in the car slamming on the brakes when nothing was there. I almost go rear-ended as a result. The dealer found that the radar system was completely broken and the sensor was facing to th... Read more
Incident date: Jan 1, 2025
My Mitsubishi vehicle has an open recall related to a drive belt issue. Mitsubishi confirmed the recall, but the company have not completed the repair or scheduled an appointment, even after several attempts to contact them. The vehicle has stalled multiple times while driving, including on city roads. When it stalls, the check engine light comes on, and the car loses all power. I have to restart... Read more
Incident date: Sep 1, 2022
Windshield monocular camera has became faulty. No longer have adaptive cruise control, lane departure, forward collision braking. Looks like about a $1,500 expense to fix. Seems like a very common problem.
Incident date: Sep 1, 2022
Windshield monocular camera has became faulty. No longer have adaptive cruise control, lane departure, forward collision braking. Looks like about a $1,500 expense to fix. Seems like a very common problem.
Incident date: Sep 1, 2022
Windshield monocular camera has became faulty. No longer have adaptive cruise control, lane departure, forward collision braking. Looks like about a $1,500 expense to fix. Seems like a very common problem.
Incident date: Oct 5, 2025
I took my 2007 Nissan Xterra to the dealer on 08/04/2025 to complete the air bag safety recall. The dealer performed the recall service, but the recall status has not been updated in the system or on the NHTSA website. It still shows as “incomplete.” Because the recall remains listed as open, I am unable to pass my brake and light inspection or complete my vehicle registration with the DMV. I... Read more
Incident date: Oct 2, 2025
It was a sunny day with no water around and I was pulling up to a signal and decide to put brakes on and the car didn’t break right away, instead the car slide for at least 10 ft before it came to a stop. This incident wasn’t the first one and has happened in exact same manner at least 3 times. All the times it has scared the driver as the driver doesn’t know if the brake feature works and ... Read more