Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Dec 2, 2002
DESDE QUE LO COMPRÉ NUEVO (2002) LA LUZ QUE INDICA LA BOLSA DE AIRE DEL CONDUCTOR (chofer) PRENDE LUZ ROJA Y PARPADEA ( intermitente, prende y apaga ) A SU DEBIDO TIEMKPO LO LLEVE AL CONSECIONARIO DE INFINITI PERO EN DOS OPORTUNIDADES ME DIJERON QUE REGRESE , NO PUDIERON ARREGLARLO.
Incident date: Sep 4, 2026
While traveling at 75 mph(speed limit) on the interstate, the vehicle's CVT transmission suffered a catastrophic failure and suddenly lost all power/acceleration, dropping into a low-gear limp mode. No engine light appeared until after we parked. This caused an immediate and dangerous drop in speed in high-speed busy traffic, nearly causing a severe multi-vehicle collision. We put our hazards on a... Read more
Incident date: Sep 5, 2026
The contact owns a 2021 Infiniti Q50. The contact stated that while driving approximately 70 - 80 MPH and attempting to accelerate, the vehicle would accelerate but failed to exceed 10 MPH. The accelerator pedal had to be depressed to the floorboard for the vehicle to accelerate; however, the vehicle still failed to exceed 10 MPH. During the failure, the check engine warning light was temporarily... Read more
Incident date: Sep 5, 2026
Vehicle power steering and "PS" light, check engine light, and master warning light came on. Got it to Auto Zone for diagnostic tag and report says power steering needs to be replaced. There is a build up and the liquid is not going where it should, it is backing up and over flowing. Suggested to take the vehicle to the dealer there may be a recall because he's seen approximately 20 vehicles same ... Read more
Incident date: Sep 5, 2026
Vehicle power steering and "PS" light, check engine light, and master warning light came on. Got it to Auto Zone for diagnostic tag and report says power steering needs to be replaced. There is a build up and the liquid is not going where it should, it is backing up and over flowing. Suggested to take the vehicle to the dealer there may be a recall because he's seen approximately 20 vehicles same ... Read more
Incident date: Jul 21, 2026
#11753348 - on 7/1/2026, Infiniti Dealer found metal shavings actively present in my oil pan during a recall inspection. They passed the vehicle as good condition stating nothing found per a vehicle inspection report given to me. On July 25, 2026, my engine red light came on while driving and my engine began to shake violently and making a loud clunking noise. I towed the vehicle back to the de... Read more
Incident date: Sep 5, 2026
emergency Service Provider Harassment tampering with vehicle to require emergency services to stalk harass or intimidate DV VAWA subscriber 6th time happened whe used battery was given to customer and allege customer need other repairs to avoid service render..Placing unsual sharp objects such as nails in tire to track mileage and whereabouts of victim of vilent crime by proxy for nefarious group ... Read more
Incident date: Sep 5, 2026
emergency Service Provider Harassment tampering with vehicle to require emergency services to stalk harass or intimidate DV VAWA subscriber 6th time happened whe used battery was given to customer and allege customer need other repairs to avoid service render..Placing unsual sharp objects such as nails in tire to track mileage and whereabouts of victim of vilent crime by proxy for nefarious group ... Read more
Incident date: Jun 1, 2025
Fuel gauge reads incorrect when it does come on. Dashboard lights stay off until the tank is on E. Unsafe to drive bc you cannot see your speed. When the dashboard randomly flicks on it will show that it is changing the 2WD to 4WD to 2WD WITHOUT anyone actually moving the switch. I know the dashboard leds are not bad, they come on randomly and they are all present.
Incident date: Jun 1, 2025
Fuel gauge reads incorrect when it does come on. Dashboard lights stay off until the tank is on E. Unsafe to drive bc you cannot see your speed. When the dashboard randomly flicks on it will show that it is changing the 2WD to 4WD to 2WD WITHOUT anyone actually moving the switch. I know the dashboard leds are not bad, they come on randomly and they are all present.
Incident date: Jun 1, 2025
Fuel gauge reads incorrect when it does come on. Dashboard lights stay off until the tank is on E. Unsafe to drive bc you cannot see your speed. When the dashboard randomly flicks on it will show that it is changing the 2WD to 4WD to 2WD WITHOUT anyone actually moving the switch. I know the dashboard leds are not bad, they come on randomly and they are all present.
Incident date: Sep 4, 2026
2022 Infinity QX55 Luxe.....Rear door lock system issues...The door jams and you cannot open the door from the inside and outside of the vehicle. This creates a serious safety issue. People can be trapped inside the car and first responders cannot get the door open...It is a problem with the door actuator and unlock cable design. I have had one door fixed previously with new factory parts by the d... Read more
Incident date: Sep 3, 2026
I am reporting a potential fuel/fire safety defect involving TWO brand-new 2027 Infiniti QX80s. My first QX80 developed a strong raw-gasoline odor after driving/shutdown, especially when parked in my residential garage. I repeatedly reported this to Infiniti. Various explanations were given, including Arizona heat and gasoline formulation. The dealer ultimately exchanged the vehicle. The replacem... Read more
Incident date: Aug 17, 2026
I was in drive and stopped to make a left hand turn. When it was my turn to go, I pressed on the gas and did not move, so I looked over at the gear shift and it switched itself into Neutral from Drive, by itself. I did not touch it or bump it.
Incident date: Sep 2, 2026
I would like to place a complaint do to major safety concerns to my vehicle. The dealership where I purchased the vehicle is giving the wrong around. The warranty that they gave was there choice. The contract to the vehicle had major fraud issues, however, my financing is with Lend Buzz, they have same documents, the dealership says warranty ended 8-20-2026, myself and financing company didn't ... Read more
Incident date: Sep 2, 2026
I would like to place a complaint do to major safety concerns to my vehicle. The dealership where I purchased the vehicle is giving the wrong around. The warranty that they gave was there choice. The contract to the vehicle had major fraud issues, however, my financing is with Lend Buzz, they have same documents, the dealership says warranty ended 8-20-2026, myself and financing company didn't ... Read more
Incident date: Sep 2, 2026
I would like to place a complaint do to major safety concerns to my vehicle. The dealership where I purchased the vehicle is giving the wrong around. The warranty that they gave was there choice. The contract to the vehicle had major fraud issues, however, my financing is with Lend Buzz, they have same documents, the dealership says warranty ended 8-20-2026, myself and financing company didn't ... Read more
Incident date: Aug 5, 2026
The contact owns a 2020 Infiniti QX50. The contact stated that while driving 75 MPH, the check engine warning light illuminated, and the RPM became elevated. The vehicle was taken to the dealer, where an unknown recall repair was performed. The contact stated that the engine was replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer where the conta... Read more
Incident date: Jul 17, 2026
I took my car in for a steering problem to the dealer. The car is weaving out of the lane when it hits uneven pavement. They looked at the car and did a wheel alignment. After that I noticed that the car was still weaving on uneven pavement. After some months I took it back to another dealer. They again tried to do an alignment. I told them to look deeper because that didn't fix it last time... Read more
Incident date: Jul 25, 2026
Engine lost all power and car seemed to be locked in low gear while attempting to drive down the road. Took the car to Infiniti dealership which said there was a recall and they inspected the vehicle. Mechanic inspected the vehicle and said it fit all requirements to be replaced by engine recall. Infiniti is refusing to replace engine stating it does not meet recall requirements.
Incident date: Aug 20, 2026
I purchased a new 2027 Infiniti QX80 Autograph, VIN [XXX], from Infiniti of [XXX] on XXX with approximately 10 miles. On XXX, the day after purchase, I contacted the dealer because I noticed a strong raw gasoline/fuel-vapor odor after driving the vehicle, shutting it off, and parking it inside my garage. The dealer initially advised me to wait 4-5 days because the vehicle was new and suggested the... Read more
Incident date: Aug 31, 2026
My 2021 Infiniti QX50 has suffered a catastrophic internal engine failure. This vehicle is explicitly covered under active federal safety recall NHTSA Campaign 25V437000 (Infiniti Campaign R25A8/A9 / R25B1/B2) for defective, failing main and link bearings. The Infiniti dealership is actively refusing to honor the mandated federal recall remedy. The service department is attempting to illegally b... Read more
Incident date: Aug 30, 2026
To Whom It May Concern, I am writing to formally request immediate assistance regarding a serious failure in my INFINITI vehicle. The vehicle’s compressor stopped working with fewer than 60,000 miles driven, which is unacceptable for a new vehicle and raises significant concerns about manufacturing quality and safety. This failure is especially troubling because the vehicle has already been su... Read more
Incident date: Aug 30, 2026
To Whom It May Concern, I am writing to formally request immediate assistance regarding a serious failure in my INFINITI vehicle. The vehicle’s compressor stopped working with fewer than 60,000 miles driven, which is unacceptable for a new vehicle and raises significant concerns about manufacturing quality and safety. This failure is especially troubling because the vehicle has already been su... Read more
Incident date: Aug 30, 2026
To Whom It May Concern, I am writing to formally request immediate assistance regarding a serious failure in my INFINITI vehicle. The vehicle’s compressor stopped working with fewer than 60,000 miles driven, which is unacceptable for a new vehicle and raises significant concerns about manufacturing quality and safety. This failure is especially troubling because the vehicle has already been su... Read more
Incident date: Aug 28, 2026
I am filing this complaint regarding my replacement 2027 Infiniti QX80 Autograph, VIN [XXX]. My original new 2027 QX80 developed a strong raw gasoline/fuel-vapor odor shortly after purchase. I reported it to Infiniti of Scottsdale on XXX, one day after purchase. The dealer initially advised me to wait 4-5 days because the vehicle was new. The odor persisted, and the dealer later advised that the f... Read more
Incident date: Aug 20, 2026
The contact owns a 2027 Infiniti QX80. The contact stated that while driving at an undisclosed speed, an abnormal fuel odor was present. The odor became stronger after the vehicle was parked. No warning lights illuminated. The vehicle was taken to a dealer, where it was diagnosed that the fuel tank and evaporative emission control canister needed to be replaced. The vehicle was not repaired. The m... Read more
Incident date: Aug 1, 2025
The contact owns a 2012 Infiniti M37. The contact stated that while driving at various speeds, the vehicle hesitated upon depressing the accelerator pedal without warning. The contact also stated that while driving on an incline, the vehicle lost power upon depressing the accelerator pedal and rolled backward, forcing the contact to depress the accelerator pedal to the floorboard to maintain momen... Read more
Incident date: Aug 1, 2025
The contact owns a 2012 Infiniti M37. The contact stated that while driving at various speeds, the vehicle hesitated upon depressing the accelerator pedal without warning. The contact also stated that while driving on an incline, the vehicle lost power upon depressing the accelerator pedal and rolled backward, forcing the contact to depress the accelerator pedal to the floorboard to maintain momen... Read more
Incident date: Aug 25, 2026
I apologize in advance if I’m not using the correct form to find out this information, hopefully if this does not reach correct person you can get to correct person for me. There has been a constant gas smell coming from gas tank area since we purchased vehicle in 2/2026. I thought it was just fumes from adding fuel but have since (while reaching in to retrieve grandbaby from back seat, I not... Read more
Incident date: Aug 23, 2024
The liftgate is not merely a matter of inconvenience. Its repeated failure directly interferes with my ability to enter, exit, and safely use the vehicle. I am concerned that the liftgate could also fail during an emergency or close, latch, or operate unpredictably. Right after we first bought the vehicle, we brought it in due to the hatch not opening, approx. Aug. 2024. They said to shove a screw... Read more
Incident date: Aug 23, 2024
The liftgate is not merely a matter of inconvenience. Its repeated failure directly interferes with my ability to enter, exit, and safely use the vehicle. I am concerned that the liftgate could also fail during an emergency or close, latch, or operate unpredictably. Right after we first bought the vehicle, we brought it in due to the hatch not opening, approx. Aug. 2024. They said to shove a screw... Read more
Incident date: Aug 23, 2024
The liftgate is not merely a matter of inconvenience. Its repeated failure directly interferes with my ability to enter, exit, and safely use the vehicle. I am concerned that the liftgate could also fail during an emergency or close, latch, or operate unpredictably. Right after we first bought the vehicle, we brought it in due to the hatch not opening, approx. Aug. 2024. They said to shove a screw... Read more
Incident date: Aug 17, 2026
reporting an unintended driver’s frontal airbag deployment that occurred without a collision and resulted in occupant injuries. My son was leaving EōS Fitness in [XXX]. He entered my 2010 Infiniti FX35 and sat in the driver’s seat. The vehicle was parked and stationary. There was no collision, impact, curb strike, sudden stop, or other crash event immediately preceding the deployment. My ... Read more
1 injured
Incident date: Aug 17, 2026
reporting an unintended driver’s frontal airbag deployment that occurred without a collision and resulted in occupant injuries. My son was leaving EōS Fitness in [XXX]. He entered my 2010 Infiniti FX35 and sat in the driver’s seat. The vehicle was parked and stationary. There was no collision, impact, curb strike, sudden stop, or other crash event immediately preceding the deployment. My ... Read more
1 injured
Incident date: Aug 4, 2026
While driving home, I experienced an extreme amount of white smoke coming from my exhaust. The smoke was so severe that I could barely see vehicles behind me. Because I was on the freeway and concerned about my safety and the safety of others, I pulled over when safe and had the vehicle towed home and then to an Infiniti dealership for diagnostics. I had previously researched Infiniti’s extended... Read more
Incident date: Aug 4, 2026
While driving home, I experienced an extreme amount of white smoke coming from my exhaust. The smoke was so severe that I could barely see vehicles behind me. Because I was on the freeway and concerned about my safety and the safety of others, I pulled over when safe and had the vehicle towed home and then to an Infiniti dealership for diagnostics. I had previously researched Infiniti’s extended... Read more
Incident date: Aug 12, 2026
I've had 2 incidents where my vehicle has stopped and not restarting. I took it to the dealership, and they stated I needed a starter. I see there are several complaints regarding this issue with the model QX80. Ive also had to get 2 new batteries with 1 year. Please look into the issues. I went to the dealership on 8/18/2026 they said my vehicle didn't start . My vehicle did start and I took it t... Read more
Incident date: Jul 16, 2026
The contact owns a 2026 Infiniti QX80. The contact stated that after refueling the vehicle, there was an abnormally strong fuel and rotten egg odor inside the vehicle. The vehicle was taken to the dealer, but no cause for the failure was found. The failure persisted, causing the contact and her husband to become nauseous. The contact stated that they were going to seek medical attention later. The... Read more
Incident date: Aug 16, 2026
On August 8, 2026 at around 10:18am, while driving at a speed of approximately 40mph, my sunroof spontaneously exploded outwards without any external impact. The tempered glass suffered a sudden structural failure and burst outward while driving, without any external rock strike or road debris collision. I have photographic evidence showing the glass coned upward and outward confirming severe pres... Read more
Incident date: Jul 17, 2026
The vehicle has metallic noises in the engine and drastic loss of power, compromising safety on the road. The problem in the VCR actuator was verified by Infiniti Taverna ([XXX]) and denied the repair by the extended warranty by them of up to 120k miles (currently my car is at 98k). There is an injection light on the dashboard. It was reported to Infiniti USA and they also denied the repair. The v... Read more
Incident date: Jul 24, 2026
On numerous occasions the pro pilot feature has malfunctioned and aggressively jerked the vehicle to the left causing us to almost hit the concrete wall divider. The cruise control turns off and on numerous times when trying to change lanes. It drives dangerously close to semis when passing on the left, almost crossing into the right lane. I've taken the vehicle to the infiniti dealership and they... Read more
Incident date: Jul 24, 2026
On numerous occasions the pro pilot feature has malfunctioned and aggressively jerked the vehicle to the left causing us to almost hit the concrete wall divider. The cruise control turns off and on numerous times when trying to change lanes. It drives dangerously close to semis when passing on the left, almost crossing into the right lane. I've taken the vehicle to the infiniti dealership and they... Read more
Incident date: Aug 13, 2024
The contact owns a 2019 Infiniti QX50. The contact stated that the vehicle was running rough while driving. The vehicle was taken to a dealer where an unknown recall inspection was performed, and the contact was informed that there was no debris found inside the oil pan. However, the failure persisted. Additionally, the contact stated that the vehicle made abnormally loud sounds while driving. The... Read more
Incident date: Jul 15, 2026
My 2 year old son became Locked inside my brand new vehicle on [XXX] and [XXX] because the vehicle didn't detect TWO sets of keys inside the vehicle on one occasion and one set on another during the first incident my child became locked inside the vehicle with two sets of keys inside on the center in the cupholder. Police had to respond to physically open the door and assist getting my child out ... Read more
Incident date: Jul 15, 2026
The power steering goes out at random times after the steering warning light comes on. This usually happens after the secondary cooling system kicks in. I have had it looked at by one mechanic who thinks it's the rack and pinion portion of the steering, he was unable to find a replacement part. It is a danger when it happens especially on a curve, it will cause the steering to try and go straight ... Read more
INFINITI
Q50
(2015) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Aug 12, 2026
Incident date: Aug 8, 2026
The contact owns a 2019 Chevrolet Trax. The contact stated that the air conditioning system was replaced twice. Additionally, the check engine warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed with a failure associated with the catalytic converter. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The failure mileage ... Read more
Incident date: Aug 8, 2026
I have 40,000 miles on this truck and the torque converter shutters when towing, the transmission is slow to shift fome 3-4. No one has looked at it. Since its out of warranty I am just going to run it until it fails.
Incident date: Aug 10, 2026
In 2023 we purchased this RV. Recently, we discovered that the cargo carrying capacity is incorrect by about 900 pounds, subject to Recall 23V-428. Grand Design knew of this defect before the rig was sold; however, they didn’t remove the vehicle from the dealers lot, nor were we ever contacted by Grand Design. Grand Design knew of the issue in June 2023, and we purchased our rig in July 2023... Read more
Incident date: Aug 10, 2026
In 2023 we purchased this RV. Recently, we discovered that the cargo carrying capacity is incorrect by about 900 pounds, subject to Recall 23V-428. Grand Design knew of this defect before the rig was sold; however, they didn’t remove the vehicle from the dealers lot, nor were we ever contacted by Grand Design. Grand Design knew of the issue in June 2023, and we purchased our rig in July 2023... Read more