Consumer Safety Complaints
Search 2,224,858 safety complaints filed by vehicle owners with NHTSA, including 139,140 crashes, 56,440 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,224,858 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34 complaints for INEOS
Incident date: May 11, 2026
Had to replace transmission at 133k miles. It was jolting sometimes providing a hard jolt at times will driving. There are also times of what feels like a cylinder misfire. Oil is constantly leaking and have to replace oil every 1k Miles. Have had multiple shops look at it and not able to find anything. Now during acceleration there is a huge grey smoke cloud coming from the exhaust. Looking at th... Read more
Incident date: Jul 25, 2025
All of my display screens went blank at 108 miles. I had no speedometer, no fuel level gauge, no warning indicators, and no audio alerts including turn signals. The vehicle was towed to the dealership since it was a safety issue for me to drive. It has been there since November 2025.
Incident date: Sep 15, 2024
The contact owns a 2020 Ford Explorer. While driving at an undisclosed speed, the vehicle jerked abnormally. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that unknown parts had failed, the battery was low, and an unknown part on the transmission had failed. The vehicle remained at the dealer unrepaired. The failure persisted, and th... Read more
Incident date: Sep 15, 2024
The contact owns a 2020 Ford Explorer. While driving at an undisclosed speed, the vehicle jerked abnormally. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that unknown parts had failed, the battery was low, and an unknown part on the transmission had failed. The vehicle remained at the dealer unrepaired. The failure persisted, and th... Read more
Incident date: Feb 22, 2026
Engine failure due to coolant intrusion. Ford has issued a technical bulletin to its technicians regarding this issue. While my wife was driving the vehicle, a warning light first appeared indicating that the engine temperature was high. Shortly afterward, the warning escalated to a red alert stating that the transmission was blocked. My wife immediately turned off the engine to prevent further d... Read more
Incident date: Feb 22, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? GM and dealerships have report extensive failures of the Telematics Control Module (TCM) that connects onstar and provides GPS navigation ability. There is currently no issued recall. Yes, this can be provided for inspection. How was your safety or the safety of others put at risk? Unlike 2024 ve... Read more
Incident date: Jan 18, 2026
The contact owns a 2023 Nissan Rogue. The vehicle was repaired under NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). The contact stated that there was an abnormal sound coming from the engine. Once the accelerator pedal was depressed, the abnormal sound was heard for a short while before the noise ceased. No warning lights were illuminated. The contact stated that while driving at a ... Read more
Incident date: Jul 14, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more
Incident date: Aug 25, 2025
On the evening of October 29, 2025, my 2025 Lexus RX 450h+ suffered two complete electrical failures within a few hours. The vehicle lost all power and became totally unresponsive — no lights, sounds, or electrical function. During the first failure, both of my young children (ages [XXX] and [XXX] were trapped inside because the doors would not unlock or open manually from the inside or outsid... Read more
Incident date: Aug 25, 2025
The contact owns a 2018 BMW X3. The contact stated that while driving over 45 MPH, the Lane Departure and Blind Spot features deactivated unintendedly. The message that the system was deactivated was displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximate... Read more
Incident date: Jun 24, 2025
While Driving my car, i was not able to use the power locks for my front driver and passenger windows. The power window switch on the driver and passenger door don't work. I have made numerous calls about problems with my windows since I purchased my car, but always came back as the code was reset, and they fixed it temporarily. now i am looking at about a 1500 fix for the power windows, which h... Read more
Incident date: Jun 24, 2025
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V27400 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and initially confirmed that parts were not yet available. The contact received notification that the parts for the recall repair were available. Upon arrival to the... Read more
Incident date: Apr 8, 2025
My entire dashboard goes black and I lose all directions and functions in car. It happens when driving often. Additionally after taking to dealership, it's getting worse. Now warning lights come on and stay on such as master warning lights, batteries, power steering, etc. AC shuts off, the car misses out when driving between 25 and 30 mph. The dealership told me it's not safe to drive.
Incident date: Apr 8, 2025
My entire dashboard goes black and I lose all directions and functions in car. It happens when driving often. Additionally after taking to dealership, it's getting worse. Now warning lights come on and stay on such as master warning lights, batteries, power steering, etc. AC shuts off, the car misses out when driving between 25 and 30 mph. The dealership told me it's not safe to drive.
Incident date: Jul 23, 2025
The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the vehicle went into LIMP Mode and stalled. The power train warning light was illuminated. The contact pulled over to the side of the road, turned off, and restarted the vehicle. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the steering gear rack and pinion ne... Read more
Incident date: Jul 23, 2025
The contact owns a 2023 GMC Yukon XL. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was able to restart. The contact performed a VIN search and became aware that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling ); however, the part to do the recall repair was not yet availab... Read more
Incident date: Jul 5, 2025
Description of Problem: While driving under normal highway conditions on July 2, 2025, my Tesla suddenly and violently phantom braked — meaning it rapidly and without cause applied the brakes forcefully. There were no obstacles, vehicles, or hazards present. The sudden deceleration caused a severe flare-up of a recent cervical disc replacement surgery I had undergone. I experienced extreme nec... Read more
Incident date: Jun 19, 2025
The contact owns a 2016 Ford Focus. The contact stated that while idling at a stop sign and attempting to accelerate, the transmission failed to shift into gear and the vehicle failed to respond. The contact shifted to park until the transmission shifted to drive. The message that the transmission was overheating was displayed and informed the contact to park the vehicle. The vehicle was taken to ... Read more
Incident date: Nov 27, 2024
AC Electrical System - Vehicle will only blow full Hot air, regardless of the temperature control setting. This has happened many times since ownership (Dec 2023) with many visits to dealership without resolution.
Incident date: May 21, 2025
traveling approximately 45-50 mph on two lane road (speed limit 55...had just accelerated from a 4 way stop) I had only been on the road leaving my residence for about 7 minutes. the display showed the temperature gauge rise all of the way to the top, the error message stating "high coolant temperature' (along those lines) and the car jerked enough to cause a decrease in speed. I was almost rear ... Read more
Incident date: Feb 16, 2025
There is a recall on the make, model and year of my vehicle but the vin says that my vehicle is not affected yet that is the only thing wrong with my vehicle. It leaks all of its transmission fluid within 10 mins of driving it. I have contacted the dealer but the dealer is over an hour away and they said that since my vehicle isn't apart of the recall they will not fix the problem even though they... Read more
Incident date: Dec 8, 2024
Me and my grandkids had a scary experience sitting in my 2023 Honda HRV in parking lot with the vehicle off. The back window exploded around the perimeter. The window started making a crackling sound then completely shattered. I have owned the vehicle for just about a year. I took the car to the dealership in regards to this issue and spoke with a manager who approved repairing the window and hav... Read more
Incident date: Jan 18, 2025
purchased tires at walmart auto care center in 2019 at 2770 E. Carson St. Lakewood, 90712, +15624298137. the warranty shows they should last at least 40000 miles. the tires worned out (by walmart auto care center staff on 11/2024) at 27000 miles. Walmart has not worked with me to replace these defective low quality tires (viva3 brand) and i am in a dilemma as i am unable to replace them now. I am ... Read more
Incident date: Jan 6, 2025
ABS module went out in July of 2024, after being replaced in February 2024. Jeep does not have any of the parts available, the same part was recalled for the Grand Cherokee and Ram 1500. My jeep has been unable to drive since the part malfunctioned.
Incident date: Nov 1, 2024
The contact owns a 2021 Chrysler Pacifica. The contact stated that the back-over prevention camera only operated as needed approximately 80 percent of the time. The screen image was blank or was occasionally jiggling. The contact stated that the camera image displayed would be a past image. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V436... Read more
Incident date: Dec 5, 2024
When placing the vehicle into park there is often a issue with the sensor recognizing that the vehicle stating that it is not when attempting to power off the vehicle. When stopping there are times that the vehicle is difficult to stop and there is not fault code as to what may be occurring.
Incident date: Aug 24, 2024
For the last 50k miles we've taken our Acura MDX to the dealership for regular oil changes. Almost every visit results in a bad battery. We've had the dealership replace a side mirror due to the electrical and several batteries as well. They've kept it for several days diagnosing issues but haven't to this day found out what's wrong with it. Now my back taillight stopped working, we bought a... Read more
Incident date: Aug 24, 2024
For the last 50k miles we've taken our Acura MDX to the dealership for regular oil changes. Almost every visit results in a bad battery. We've had the dealership replace a side mirror due to the electrical and several batteries as well. They've kept it for several days diagnosing issues but haven't to this day found out what's wrong with it. Now my back taillight stopped working, we bought a... Read more
Incident date: Mar 29, 2024
I was driving my car when a light came on the dash board with sign stating low brake power. I had to pull over as the brake became stiff and stopped working.
Incident date: Mar 29, 2024
Got a red turtle on the jeep..may cause loss of power..took it to dealership and said it was due to the recall back in 2022 and they never ran the correct update...the dealership ran the update ..this is now the 3rd recall and multiple issues I have had since buying the jeep!! Please help!!
Incident date: Mar 29, 2024
Got a red turtle on the jeep..may cause loss of power..took it to dealership and said it was due to the recall back in 2022 and they never ran the correct update...the dealership ran the update ..this is now the 3rd recall and multiple issues I have had since buying the jeep!! Please help!!
Incident date: Mar 24, 2024
The contact owns a 2016 Ford Escape. The contact stated that while her daughter was driving 60–65 MPH, coolant was leaking into the engine. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that an engine replacement was needed. The manufacturer was contacted and opened a case. The failure mileage was approximately 105,000.
Incident date: Apr 7, 2024
The contact owns a 2011 Hyundai Sonata Hybrid. That contact stated that the ABS fuse had been replaced but the vehicle experienced unstated failures with the braking system. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the man... Read more
Incident date: Jan 5, 2024
After one year of ownership, purchased used from dealer with 40 miles) I have to replace control unit due to the location of the unit in the car developing mold from condensation. Is a common problem, is widely discussed on the internet, and MBZ does not cover under warranty. The repair is to replace the unit ($2,700 in labor/parts) and place a plastic bag over the new unit.