Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Feb 19, 2026
The contact owns a 2017 Acura ILX. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and there was an abnormal sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, where the contact was informed that parts were not available for the repair. The vehicle was not diagnosed or repaired by an independent mech... Read more
Incident date: Feb 20, 2026
The onstar telematics module has stopped functioning. That means I am not receiving any systems updates, cannot use onstar, and cannot use the my Chevrolet app for remote start or remote unlock. I took it to the dealer 2 weeks ago and they said the telematics module is backordered. They did do a number of system updates. After those updates my adaptive cruise control has completely stopped working... Read more
Incident date: Jan 17, 2026
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ... Read more
Incident date: Jan 17, 2026
The contact owns a 2021 Buick Envision. The contact stated that while his wife was driving at an undisclosed speed on the freeway, the vehicle unintendedly accelerated around a corner, with the floor mat stuck under the pedal. The driver depressed the brake pedal for an extended time, but the vehicle continued accelerating. The driver pressed the park button, which slowed the vehicle, and the driv... Read more
Incident date: Feb 14, 2026
Oil leak/ and tire suspension icon keeps coming on after i fixed it
Incident date: Feb 14, 2026
When activating the left turn signal both the left and right turn signal indicators began blinking. I had to cycle the turn signal switch both right and left and then to off to stop both indicators from blinking.
Incident date: Feb 14, 2026
The contact owns a 2022 Tesla Model Y. The contact stated that while charging the vehicle or using the onboard navigation system to search for a charging station, the entire infotainment central processing unit shut down unintendedly. The contact stated that there was an abnormally low humming sound, and approximately 30-seconds later the infotainment screen shut down unintendedly. The contact had... Read more
Incident date: Dec 13, 2025
Yesterday, Thursday February 29, 2026, the steering wheel and/or lane assist feature of my 2023 Honda CRV Sport Hybrid seemed to try to force my car over a cliff on a mountain road. I was driving from Crystal Mountain Ski Resort in Washington state returning to my home in Seattle WA when the steering wheel of my Honda seemed to stiffened or lock up at a curve in Crystal Mountain Blvd several mile... Read more
Incident date: Jan 16, 2026
While driving the automatic brake stopped the car while turning in a curve. However in another incident I was cut off and brakes did not automatically stop. The brakes works when they want too. Not reliable or safe. Separately, the steering wheel randomly squeaks while turning. It doesn't do it often, every other month or so I will hear the speaking sound.
Incident date: Feb 15, 2026
Drivers seat suspension separated under the seat. Sudden drop caused temporary loss of full visibility, poor driver controls contact, distraction and potential collision. Problem is permanent and therefore unrepeatable and not presented to dealer or service center. Managed somewhat poorly afterwards with a pillow atop the seat. Problem has not been inspected by manufacturer, police, insurance re... Read more
Incident date: Jun 1, 2025
The DFM program in the engine caused the lifters to fail and bend a pushrod which in turn scared the cam shaft. There were no signs leading up to this. It caused the traction control and brake systems to be compromised. I took vehicle into a gm dealer and had it diagnosed.
Incident date: Feb 19, 2026
Recall 24V031 has not been fixed. I got my recall notice from Ford with regards to the A-pillar applique trim. I received my recall in February, 24. I have visited my local Ford dealer several times and as recently as 1 month ago. They state the parts are not available. My driver side A-pillar applique is missing. My passenger side applique is loose. Why are parts not available? After 2 years of r... Read more
Incident date: Feb 19, 2026
This recall is over a year old, based on science there is likely no software fix supported by the age of the recall. Since there clearly is no software fix, battery replacement should be mandated. This car is not able to be used as advertised, since it supported fast charging. I would need to rent another car for any trips over about 90 miles in one direction.
Incident date: Feb 9, 2026
I am driving down the road and the vehicle goes into neutral and the engine turns off. I then have to stop the vehicle and restart it. When I hit the starter button. It sputters and then starts. This has been happening irregularly 1-3 times a week since it started in December of 2025.With last time happening being on 2/16/2026.
Incident date: Feb 9, 2026
I am driving down the road and the vehicle goes into neutral and the engine turns off. I then have to stop the vehicle and restart it. When I hit the starter button. It sputters and then starts. This has been happening irregularly 1-3 times a week since it started in December of 2025.With last time happening being on 2/16/2026.
Incident date: Oct 23, 2025
The contact owns a 2024 Subaru Crosstrek. The contact stated that after driving and parking the vehicle, the contact became aware that there was smoke coming from the vehicle. The contact exited the vehicle, and the vehicle suddenly caught on fire under the hood. The vehicle had received an oil change three days prior to the failure. Additionally, the contact noticed smoke after the oil change. Th... Read more
Fire
Incident date: Oct 23, 2025
The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the engine overheated, causing the engine temperature gauge to rise, and the check engine warning light to illuminate. Additionally, the coolant reservoir became empty after being refilled. The contact examined the vehicle and determined that the cylinder head was cracked. The vehicle was not repaired. The ma... Read more
Incident date: Oct 23, 2025
In July of 2025 my 2017 Sienna started making a whine noise. Took it to mechanic and he stated it was likely coming from transmission but recommended we take it to Toyota dealership to confirm. So we took it to Toyota and sure enough they said the transmission was failing. They said it was due to high mileage but it only had just over 150,000 at time of incident. After doing some research on line ... Read more
Incident date: Feb 15, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the ABS and traction control warning lights were illuminated and were no longer oper... Read more
Incident date: Apr 17, 2025
I had a message flash that said the power to the engine was reduce. Next message said check stabilink ( or something similar).. it said drive with caution. I live 2 mins from my job I drove home and pulled in the driveway I then felt the car act like it wanted to shake. This was on 2-10-26 I contacted onstar asked them to run a diagnostic. The codes that came back P0016 p0089 p228D are very well ... Read more
Incident date: Jan 19, 2026
I had a message flash that said the power to the engine was reduce. Next message said check stabilink ( or something similar).. it said drive with caution. I live 2 mins from my job I drove home and pulled in the driveway I then felt the car act like it wanted to shake. This was on 2-10-26 I contacted onstar asked them to run a diagnostic. The codes that came back P0016 p0089 p228D are very well ... Read more
Incident date: Jun 25, 2025
This is a 2019 Ford Edge in great condition. I just purchased the vehicle with roughly 90000 miles on it. After roughly 2 weeks of driving, I noticed the vehicle struggles to get up to speed, and the gears shift roughly, especially after a cold start. Additionally, while driving, the gears would struggle to downshift, staying at a higher RPM than it should, such as being stuck at 4000 RPM while dr... Read more
Incident date: Feb 19, 2026
1. The engine is the system that is malfunctioning. There was a recall on my vehicle. I was told to bring the vehicle in for the metal found in oil. Infiniti denied to replace my engine which was stated during the recall that the engine would be replaced. My vehicle was returned to me without receiving an engine per the recall. 2. My safety is at risk because the engine can fail which can cause m... Read more
Incident date: Feb 19, 2026
Rear windshield exploded when I closed my driver side door upon entering my car. After I had it replaced my door does not work properly now. It opens all the way then closes part way. Tried to reset but doesn't work.
Incident date: Nov 18, 2025
Yellow warning light..drive system malfunction. Red warning light..low oil pressure at idle. Says stop engine..after engine restart lights go off and is fine.. for a little bit.
Incident date: Oct 8, 2022
VIN: [XXX] Previous Report: XXX.. This a report of a continuing problem with my vehicle. The engine randomly shuts down endangering both myself and my passengers who are often my [XXX] and [XXX] grandchildren . No warning lamps. the car both stumbles and stops while driving and at stop signs and traffic lights. I repeatedly have taken it to my dealer (Elgin IL VW) they have been unable... Read more
Incident date: Feb 8, 2026
Both torn bushing and broken links at 29k miles.
Incident date: Feb 17, 2026
While driving toward the freeway on January 16, 2026, I pressed my brakes and the vehicle failed to slow or stop. Instead, the vehicle accelerated. I reacted quickly to avoid a head-on collision but was involved in a crash. When pressing on my brakes there were audible sounds from from my hood. As if my car wanted to stop but wouldn’t. My engine previously failed for the same reason. When the ... Read more
Crash
Incident date: Feb 12, 2026
My car along with multiple other cars like mine are having issues with the back up camera not working. I have to take it into a Chevrolet dealer to get it replaced. It is a huge safety concern and a recall needs to be issued.
Incident date: Feb 5, 2026
The screen for mapping other controls is delaminating, creating a safety and distraction hazard
Incident date: Feb 5, 2026
The vehicle was parked in front of my house, completely away from all traffic or other probable causes. The driver's side head rest deployed for no apparent reason. My vehicle had no scratches or dents. If you need to come see it, let me know. Now if I do have an accident, I'm at risk of head and neck injuries. I spoke to a certified Jeep dealership mechanic that told me replacement parts were no ... Read more
Incident date: Feb 1, 2026
I am submitting this complaint regarding a newly leased 2026 Tesla Model Y Premium RWD, which I took delivery of on February 6, 2026 from Tesla Watertown, MA. I am a returning Tesla customer and entered this lease after test driving the same model on January 24, which did not exhibit any issues. Immediately upon driving the vehicle off the lot (approximately 12 miles), I noticed a persistent rattl... Read more
Incident date: Nov 18, 2025
initially filed XXX (1/2/2026) 2nd (additional info) filed XXX (2/10/2026 3rd (3 page service report) XXX (2/11/2026) Vehicle is registered to Christopher Rojik, however it is my car that I drive, etc. today I am filing this for you folks that since I filed the complaint with Kia Corp. and sent them the service report, etc. Today, 2/19/2026 I received a formal Settlement Agreement and General R... Read more
Incident date: Jan 1, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while her son was driving 70 MPH, the vehicle abruptly lost power, and there was smoke coming from the engine compartment and tailpipe. The driver pulled over to the side of the highway and turned off the vehicle. The vehicle was towed to a dealer where it was diagnosed with engine failure. The engine was replaced, and the vehicle was r... Read more
Incident date: Jan 3, 2026
1.) Eyesight constantly turns off on a whim. No reason or rhyme to it but just turns off. Meaning none of my "safety" systems (lane departure, crash avoidance, emergency braking, lane keeping assistance, collision warnings, collision braking) are functioning. Then it turns on when it decides it wants to turns back on after awhile but will happen in the middle of a 30+mile drive. When has this... Read more
Incident date: Feb 12, 2026
I am reporting a serious highway safety defect involving an enclosed cargo trailer used in normal commercial highway operation. The trailer was purchased on 7/27/2022. On 2/16/2023, while traveling approximately 65 mph on the New York State Thruway, the wheel and hub assembly detached from the axle during highway travel. The trailer lost a wheel at highway speed, creating an immediate risk of los... Read more
Incident date: Feb 19, 2026
The airbag occupancy detectors on the passenger side are faulty. I noticed that other similar models of the VW Atlas are having this issue and it has an active recall, but my particular model has not.
Incident date: Feb 19, 2026
1.) Lane departure is not operating until way over the line on right side of vehicle. 2.) Collision Warning is going off regularly with no cars in front or behind. Randomly goes off. This makes it impossible to use the Automatic Emergency Braking feature if it went off in the middle of the freeway which would cause a wreck. 3.) Blind Spot warning goes off on driver side when there is no car there... Read more
Incident date: Feb 19, 2026
1.) Lane departure is not operating until way over the line on right side of vehicle. 2.) Collision Warning is going off regularly with no cars in front or behind. Randomly goes off. This makes it impossible to use the Automatic Emergency Braking feature if it went off in the middle of the freeway which would cause a wreck. 3.) Blind Spot warning goes off on driver side when there is no car there... Read more
Incident date: Jan 12, 2026
All systems warning lights came on
Incident date: Feb 19, 2026
The contact owns a 2021 Ram 1500. While driving 65 MPH in inclement weather and attempting to clean the windshield, the windshield washer fluid failed to spray onto the windshield. The contact was unable to see the road clearly and pulled over to the side of the road to inspect the vehicle. The contact became aware that the windshield washer fluid hose was cracked. The vehicle was taken to a deale... Read more
Incident date: Feb 11, 2026
I have a lot of ticking and stalling lights are blinking I think it’s may be the transmission and I smell gas inside the vehicle.
Incident date: Feb 9, 2026
I am a [XXX] woman who purchased my first vehicle on December 6, 2024, with 43,000 miles. I have driven fewer than 20,000 miles since purchase, and the vehicle currently has approximately 62,000 miles. Until January 19, 2026, I experienced no issues. I have properly maintained the vehicle and followed all recommended service guidelines. I completed three oil changes during my ownership, averagin... Read more
Incident date: Dec 15, 2025
My 2018 Jeep Wrangler JL only now has 77,700 miles and got a blown head gasket!? This is so UNACCEPTABLE! Makes me regret ever purchasing! There is a ton more with same issue some with less miles and has been well maintained. Took to the dealer is who diagnosed and supposedly repaired due to a warranty that I am having to pay BIG money for! Alos, UNCALLED FOR! Took to dealer when Aux light first a... Read more
Incident date: Jan 29, 2026
The contact owns a 2024 Toyota Prius Hybrid equipped with Bridgestone Tires, Tire Line: Ecopia EP422, Tire Size: 195/60/R17, DOT Number: Y9CDCJTX. The contact stated that while the vehicle was in for routine maintenance, during the tire rotation, the mechanic discovered that one of the front tires had developed a bubble on the sidewall. The contact was advised that the tire was unsafe to use and r... Read more
Incident date: Feb 2, 2026
My ABS Modules Code C2200 and cruise control does not function. Chrysler states they are not replacing the malfunctioning part nor will they make a new part to purchase.
Incident date: Feb 18, 2026
The Passenger Occupant Classification System in the passenger seat is showing an airbag code of B00A0-02 on my 2018 Infiniti Q70L . The dealer cannot clear that code. The only solution is to replace the entire seat bottom (leather/foam/all electronics for raising the seat) all integrated. That part number is 87300-6ar3a and sells for $2800 plus labor to replace, over $600. My 2018 Infiniti Q70L on... Read more
Incident date: Feb 18, 2026
The car shifts into neutral on the freeway.
Incident date: Feb 18, 2026
I took this vehicle to the dealership for two recalls, but there is no remedy available. I Keep having these issues, every time I drive my vehicle to keep cutting off sometime it wouldn’t start and the warning light for the battery pops up, I am really scared to drive this vehicle and also I’m really scared to charge this vehicle because it might catch fire .
Incident date: Feb 17, 2026
The radio amplifier is mounted in the rear trunk wheel well attached to the bottom, along with the subwoofer assembly. Under the amplifier is a small drain. My trunk leaked during the rain and shorted out the amplifier. This shut off all communication noise in car. No noise from blinkers or warnings of dangerous situations. According to AI, "The 2023 Chevy Bolt EV shares the same basic body ... Read more