Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Dec 1, 2025
While driving, the car suddenly shut off while in motion. It came to a stop at the bottom of hill where we were able to put it in neutral, and push it into a parking lot. After that we attempted to start it 4 or 5 times, and the engine would turn over and shut off after a couple of seconds. After leaving it off for about 5 minutes, it was able to start. Additionally, it occasionally feels jerky wh... Read more
Incident date: Dec 1, 2025
oil leak the oil leak has be too the dealer twice for repair each time they said it was fixed it has now has happend again for the third time in less than 306 miles could cause engine failure at highway speed and engine lockup at such speed first time it was found by dealer after third oil change approx. 15000 miles second 12000 miles later and now 306 miles latter with this time the leak was larg... Read more
Incident date: Jan 30, 2026
I can be driving at speeds up to 40 -60mph. The car will just shut down on high way, putting not only myself but children at risk of a crash. The car will start reduced power engine, and the engine will start to stall and completely shut down. I have taken it to nick chevy in tarentum pa multiple times regarding this issue. They state software issue. But every so many months it does it again. Put... Read more
Incident date: Feb 21, 2026
On 2/19/2026 I was taking an freeway exit ramp from I 15 south to Carrol Carrol canyon and I stepped on the brake but the car did not slow (my perception was it was speeding up), the vehicle collision warning did not sound and the vehicle did not emergency brake, therefore I hit a stopped vehicle at a stoplight. The air bags did not deploy. Attached pictures: Left side is the vehicle was rear ... Read more
Crash
Incident date: Oct 1, 2024
On 2/19/2026 I was taking an freeway exit ramp from I 15 south to Carrol Carrol canyon and I stepped on the brake but the car did not slow (my perception was it was speeding up), the vehicle collision warning did not sound and the vehicle did not emergency brake, therefore I hit a stopped vehicle at a stoplight. The air bags did not deploy. Attached pictures: Left side is the vehicle was rear ... Read more
Crash
Incident date: Feb 20, 2026
For 7 days straight, during cold weather, the car dashboard would cycle through at least 7 indicators indicators reporting such as lane departure, tire pressure ABS, cruise control failure, emission system failures, posing a danger when showing up in the middle of trips on the highway. In other instances, the warnings start as soon as the engine starts, or within 1-2 minutes of starting the engine... Read more
Incident date: Feb 20, 2026
For 7 days straight, during cold weather, the car dashboard would cycle through at least 7 indicators indicators reporting such as lane departure, tire pressure ABS, cruise control failure, emission system failures, posing a danger when showing up in the middle of trips on the highway. In other instances, the warnings start as soon as the engine starts, or within 1-2 minutes of starting the engine... Read more
Incident date: Feb 20, 2026
Our fuel pump went out, causing us to be stranded and having to have our Honda Pilot toward 45 minutes away to the Honda dealer to have it replaced. There were no warning lights on until we were going down the highway and all of a sudden the dash warning codes were flashing like crazy. We turned our car off, then when we turned it back everything kept flashing, many warning lights at once. Honda d... Read more
Incident date: Feb 6, 2026
My 2020 GMC Yukon XL Denali 6.2L with 59,000 miles developed a ticking noise and slight power loss diagnosed by three different garages as a "collapsed lifter" on #4 cylinder. It's one of the AFM/DoD cylinders that shuts down to save fuel. $8,000 repair estimate, or $12,000 if the failed lifter damaged the camshaft. All three garages said "we see a lot of these." Internet forums are loaded with l... Read more
Incident date: Feb 6, 2026
There is a leak somewhere in the truck. This leak is causing the carpet to retain and moisture and get caught between the floor mats causing a mildew and moisture smell.
HYUNDAI
SANTA FE HYBRID
(2023) - ELECTRICAL SYSTEM
Feb 22, 2026
Incident date: Feb 20, 2026
The ICCU (integrated charging control unit) failed on the vehicle, which resulted in the vehicle not being able to charge the 12v battery. The vehicle was no longer able to be driven after the ICCU failed.
HYUNDAI
SANTA FE HYBRID
(2023) - ENGINE
Feb 22, 2026
Incident date: Feb 20, 2026
Vehicle experiences a persistent and abrupt harsh downshift (jerk/thud) specifically during 2nd-to-1st gear transitions when rolling to a stop. This issue persists despite the dealership performing the recommended Transmission Control Module (TCM) software update at 5,000 miles. The smooth shifting returned briefly for approximately 500 miles post-update before the abruptness returned. Additionall... Read more
Incident date: Jan 28, 2026
While driving my 2017 Ford F-150 equipped with the 10-speed automatic transmission, the vehicle began experiencing progressive slipping and delayed shifting between multiple gears, including failure to upshift beyond higher gears during normal driving. The transmission would flare between shifts and hesitate before engaging. During one drive, the vehicle would not shift properly and displayed a w... Read more
Incident date: Jan 28, 2026
A hissing noise coming from inside the vehicle when braking. The dealership isolated the problem and concluded it comes from the Brake Booster. The car just came out of manufacture warranty at 39,067 miles. However, there is no check engine or dashboard light on yet.
Incident date: Jan 2, 2026
The vehicle is a rental vehicle. It experienced two incidents of sudden loss of propulsion within the first two days of operation. During both events, the vehicle became completely unresponsive to accelerator pedal input and would not move despite being placed in Drive. I attempted to shift the vehicle into Park and then back into Drive, but propulsion was not restored. No warning lights, malfunc... Read more
Incident date: Feb 16, 2026
Ever since the 68c recall update my Jeep has been having a hard time knowing what system it should be using to drive. The electric system shuts off, but the engine doesn’t start up until I press the gas pedal to the floor. I’ve had multiple instances on the freeway where this has happened and almost caused me to wreck. I’m very concerned this is happening.
Incident date: Feb 1, 2026
1. System Failed: Power Train (Transmission). Component Failed: The 6R80 6-speed automatic transmission, specifically the internal lead frame and the direct drum. Inspection: No, the failed unit was replaced on December 19, 2025, but itemized diagnostic reports and repair invoices from both a Ford dealer and an independent shop are available for inspection. 2. The vehicle experienced sudden, unexp... Read more
Incident date: Feb 7, 2026
When I start the car and place it into reverse (from its parking spot) and let it idle backwards about 12-18 ft, it abruptly comes to a halt and makes a hard thump noise. If I then shift it into drive and allow it to idle forward, it will barely idle upto about 6-8 feet. I am hearing a plethora of different things and have not been able to drive it since October, 2025. I need help, please.
Incident date: Feb 7, 2026
System warning light stating Electronic Parking Brake Error, that the system would not engage and to contact a dealership.
Incident date: Feb 17, 2026
The adjustable rails holding the rear left seat in place no longer latch. It is available for inspection. This is the most common place for a car seat in this car. In the event of a crash the seat would slide forward. The seat belt attaches to the seat so there would be little restraint on the rear passenger. The mechanic who attempted a repair stated Mazda does not sell this part, only sells a re... Read more
HYUNDAI
SANTA FE SPORT
(2013) - UNKNOWN OR OTHER
Feb 21, 2026
Incident date: Feb 15, 2026
While driving my vehicle on Monday, February 16, 2026 I heard a loud pop come from the front of the vehicle. Right after that smoke began to come through the hood vents. I stopped the vehicle to inspect and at that point the engine compartment was burning heavily. I could barely get out of the vehicle and away before the whole front end of the vehicle was engulfed with fire and heavy black smoke. ... Read more
Fire
Incident date: Feb 21, 2026
While turning, the resistance = how heavy is steering, suddenly drop for few millisecond which causes unpredictable understeering , i almost hit the other car on opposite side it happens not every turn but randomly
Incident date: Feb 21, 2026
Throttle body replacement at only 23294 miles. Replaced under warranty . Did some searching and Honda is aware of coolant seeping into throttle body. This could cause failure while on road or hwy causing injury or death. This issue should have a priority permanent fix as my family is riding in this vehicle. This is unacceptable Thank You for your time into this report
Incident date: Jan 17, 2026
There was a previous recall for my vehicle July 21, 2015 R36 15V•459. The recall was handled at the dealership to fix the recall. But now I'm experiencing the exact symptoms of Recall R36. Steering Wheel: •Ghost right blinker - When engaged, all lights are on and in working condition and blink at a normal rate on the outside of the vehicle. •No menu navigation •No cruise control •Can... Read more
Incident date: Feb 9, 2026
There was a previous recall for my vehicle July 21, 2015 R36 15V•459. The recall was handled at the dealership to fix the recall. But now I'm experiencing the exact symptoms of Recall R36. Steering Wheel: •Ghost right blinker - When engaged, all lights are on and in working condition and blink at a normal rate on the outside of the vehicle. •No menu navigation •No cruise control •Can... Read more
Incident date: Feb 9, 2026
There was a previous recall for my vehicle July 21, 2015 R36 15V•459. The recall was handled at the dealership to fix the recall. But now I'm experiencing the exact symptoms of Recall R36. Steering Wheel: •Ghost right blinker - When engaged, all lights are on and in working condition and blink at a normal rate on the outside of the vehicle. •No menu navigation •No cruise control •Can... Read more
Incident date: Feb 9, 2026
My car was not accelerating all the time I was pressing the pedal. a mechanic said it was the engine.
Incident date: Feb 3, 2026
There have been many documented incidents regarding these transmissions on the 2014 Jeep Cherokee Latitude. The transmission are junk in these and have been recalled because of splines and clutches. Please get back to me on this issue.
Incident date: Feb 19, 2026
On Saturday 2/14/26 our Escalade was making a light ticking noise. We made an appointment to bring it in for service, earliest appointment was 2/17/26. On the evening of 2/14 the vehicle died on the freeway and had to be towed to the local dealer after it would not start, Crest View Cadillac in Rochester Hills, MI. Our service write Tony Griffin, confirmed verbally on 2/16 that the vehicle m... Read more
Incident date: Feb 19, 2026
I have been hearing a high pitched whirling noise. I took it to my dealership and the diagnostic report said it was an internal transmission problem. They said there was no code identified when they ran the diagnostic test, but they could also hear the noise. There were no other symptoms of an issue other than the noise I heard. I have done all scheduled maintenance for this car since I leased, t... Read more
Incident date: Feb 19, 2026
High voltage battery keeps shorting out stalling while driving on interstate almost got hit by 18 wheeler a few times it's a very unsafe car to drive and I keep smelling something like an odor from the battery I've been trying to get help to do the door ship Nissan consumer affairs and seem to be getting nowhere and they're letting me drive a car with a high voltage battery problem that obviously ... Read more
Incident date: Feb 19, 2026
Low oil, burnt oil on dip stick, engine running dangerous hot, lights on on dash, engine knocking
Incident date: Feb 13, 2026
The car lost power when I got in the vehicle, I had to walk to my daughters school to pick her up. I waited for Geico to give me a jump start. When I received a jump start, the system came up malfunctioned, and could not be driven. When I asked Geico, if I should change the battery, he mentioned that the battery is not a problem. I turned off all the lights before parked the evening before. Pict... Read more
Incident date: Feb 13, 2026
The car lost power when I got in the vehicle, I had to walk to my daughters school to pick her up. I waited for Geico to give me a jump start. When I received a jump start, the system came up malfunctioned, and could not be driven. When I asked Geico, if I should change the battery, he mentioned that the battery is not a problem. I turned off all the lights before parked the evening before. Pict... Read more
Incident date: Feb 19, 2026
Truck began reviving at high idle after throwing a check engine light, then wrench light as I was driving. I was able to safely get off the road. Shut it down wouldn't restart. I let it sit for 4 hrs, it started then I began driving again as there was no indication of an issue before. At 50mph it happened again. Truck began reviving at recline, check engine and wrench light. Shut it down again, an... Read more
Incident date: Feb 19, 2026
At approximately 120,000 miles, the vehicle began exhibiting a pronounced shudder or vibration between 40–50 mph under light acceleration or steady cruising. The condition progressed to delayed shifting and intermittent loss of acceleration response. The most concerning issue is hesitation and reduced acceleration when attempting to merge into traffic or increase speed. On multiple occasions, t... Read more
Incident date: Feb 19, 2026
The car stalled all dash board lights came on I was stuck on the road for hours before I got help
Incident date: Jan 22, 2026
The contact owns a 2024 GMC Yukon XL. While the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact's wife noticed an abnormal knocking sound before the engine seized. The check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and DTC: P0... Read more
Incident date: Jan 22, 2026
I purchased a 2024 KTM 390 Adventure on June 21, 2025 and within 1/4 mile of driving it away from the dealership my throttle completely cut out as I was merging into traffic. The bike had 2 miles on it and was brand new. I turned the key to the bike off and back on after I was sitting in the bike lane of the road. I started the bike back up and was able to make it another mile down the road when m... Read more
Incident date: Feb 6, 2026
The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly sputtered. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with torque converter failure. The dealer determined that the torque converter needed to be replaced. The vehicle was repaired. The contact later stated that wh... Read more
Incident date: Feb 6, 2026
Transmission surging. Transmission stays in one gear.
Incident date: Feb 6, 2026
The automatic braking that happens when the car sensor thinks you are too close to another car is dangerous. This has happened to me three different times when there were cars in front of me turning right. There was plenty of room and the car was turning so I was following, and it not only slams on the brake and makes you stop, but then it takes it a minute to reset before you can move again whi... Read more
HYUNDAI
SANTA FE SPORT
(2017) - STEERING
Feb 20, 2026
Incident date: Dec 11, 2025
The issue appears to involve the steering and/or front drivetrain system. When making any U-turn, particularly at low speeds with the steering wheel turned to full lock, a distinct clicking sound is heard from the front of the vehicle. The sound occurs consistently during tight turning maneuvers.Because U-turns are often performed in intersections or busy roadways, any unexpected mechanical failur... Read more
Incident date: Feb 18, 2026
The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling). The contact was concerned about a potential fire. The local dealer was not notified. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available for the recall repair. The contact had not experie... Read more
Incident date: Feb 18, 2026
The seal on the sunroof of the car allows water into the car. My car will be available for inspection upon request. This issue allows water into the car around the b pillar airbag and the side window airbag which can damage the airbag and make it deploy without any accidents or make them not deploy in the case of a accident. BMW has an internal document in which acknowledging the issue with the se... Read more
Incident date: Feb 17, 2026
Drivers side door is popping/cracking. Upon reasearching I found numerous others complaing of the same problem
Incident date: Feb 17, 2026
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving approximately 25 MPH, the accelerator pedal was depressed, and the vehicle started losing motive power. There was no warning light illuminated. The vehicle stalled and was unable to be restarted. The vehicle was towed to a local dealer, where it was diagnosed and determined that the fuel module had failed and needed to ... Read more
Incident date: Aug 20, 2025
January 15, 2025 (~1,000 miles): Infotainment system was black at startup. Vehicle was beeping and flashing warning/service lights. System would not shut off. This occurred three times within the first week. I contacted the selling dealer for guidance. No documentation was provided for that initial report. • I was unable to bring the vehicle in immediately due to a family medical emergency but ... Read more
Incident date: Aug 20, 2025
January 15, 2025 (~1,000 miles): Infotainment system was black at startup. Vehicle was beeping and flashing warning/service lights. System would not shut off. This occurred three times within the first week. I contacted the selling dealer for guidance. No documentation was provided for that initial report. • I was unable to bring the vehicle in immediately due to a family medical emergency but ... Read more
HYUNDAI
SANTA FE SPORT
(2018) - STEERING
Feb 20, 2026
Incident date: Feb 10, 2026
electronic stability control light came on and car shook. states I need to service it.