Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Nov 5, 2025
Vehicle: 2017 Honda Accord EX Mileage at incident: Approx 30,000 Date of incident: Dec 10, 2025 Description of problem: While my daughter was driving our 2017 Honda Accord EX, the Collision Mitigation Braking System (CMBS) suddenly activated without warning. The car slammed on the brakes even though there was no obstacle in front of her. This caused the vehicle to skid, but fortunately there ... Read more
Incident date: Nov 24, 2025
The seat belt buckle not latching and keep popped out while driving
Incident date: Nov 24, 2025
While accelerating onto a road with cars approaching from behind, vehicle entered limp mode and was restricted to 25 MPH. I was forced to leave the roadway to avoid a collision with the vehicle behind. The street this occurred on has a speed limit of 40 MPH. The vehicle's normal acceleration was sufficient to ensure a safe gap to the approaching car, but the time it took to recognize and react to... Read more
Incident date: Nov 24, 2025
While accelerating onto a road with cars approaching from behind, vehicle entered limp mode and was restricted to 25 MPH. I was forced to leave the roadway to avoid a collision with the vehicle behind. The street this occurred on has a speed limit of 40 MPH. The vehicle's normal acceleration was sufficient to ensure a safe gap to the approaching car, but the time it took to recognize and react to... Read more
Incident date: Nov 20, 2025
Driver's side mirror spontaneously cracked down the middle, potentially from cold temperature. The mirror was not hit by any object, just cracked out of nowhere. Taking it to Honda dealership next week, but online search reveals this seems to be a problem with these recent Honda models.
Incident date: Oct 23, 2025
My 2013 Hyundai Sonata qualifies for a Lifetime Warranty engine replacement under the Theta II Class Action Settlement. The dealership is refusing coverage unless I provide maintenance records, even though the settlement prohibits denial based solely on missing records or the presence of sludge. Hyundai must prove neglect caused the failure, which has not been demonstrated. I am requesting review... Read more
Incident date: Oct 23, 2025
# **NHTSA Complaint Answers** ### **1. What component or system failed or malfunctioned, and is it available for inspection upon request?** The **engine** failed due to **sudden and extreme oil consumption** that resulted in the engine being completely dry of oil despite regular maintenance. This caused internal damage including **CVVT (Continuous Variable Valve Timing) system failure**, bearing d... Read more
Incident date: Oct 23, 2025
# **NHTSA Complaint Answers** ### **1. What component or system failed or malfunctioned, and is it available for inspection upon request?** The **engine** failed due to **sudden and extreme oil consumption** that resulted in the engine being completely dry of oil despite regular maintenance. This caused internal damage including **CVVT (Continuous Variable Valve Timing) system failure**, bearing d... Read more
Incident date: Nov 1, 2025
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not yet taken possession of the vehicle since the vehicle was pu... Read more
Incident date: Oct 25, 2025
Sunroof leak due to fault drain tube causing the review mirror to glitch, leaking through the headliner and wire harness into the inside of the vehicle. Vehicle is still at the dealership. They have requested and put in the new equipment which upon inspection by dealer service this replacement was also defective and a new part has been ordered.
Incident date: Dec 9, 2025
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was stated that parts were available; however, the day of the appointment, parts w... Read more
Incident date: Oct 26, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated, and the vehicle... Read more
Incident date: Dec 8, 2025
AWD lock engaged but not functioning and no error lights indicating the such. This made the vehicle slip aggressively on lightly snowed roads. Once parked it needed to be winched out as only the front wheels spun, not engaging the rear tires.
Incident date: Dec 8, 2025
Driving a loud bang was heard from the back of the car. Stopped to check, no obvious physical issue. A warning light came on, it was described as an issue with the air flap. Started driving again, it worked for a few 1000 feet. The car went into a limp mode while an arterial road, in the dark, slowing to not more than 20 mph on a 45 mph road putting driver and child passenger as well as other vehi... Read more
Incident date: Dec 8, 2025
Driving a loud bang was heard from the back of the car. Stopped to check, no obvious physical issue. A warning light came on, it was described as an issue with the air flap. Started driving again, it worked for a few 1000 feet. The car went into a limp mode while an arterial road, in the dark, slowing to not more than 20 mph on a 45 mph road putting driver and child passenger as well as other vehi... Read more
Incident date: Nov 28, 2025
While stopped in traffic the automatic start-stop system engaged. When traffic began moving again the vehicle failed to restart and automatically shifted to park. I was unable to shift into neutral to move off of the road. The "Engine cannot be started" control message appeared. After several attempts to manual start the vehicle it started.
Incident date: Nov 9, 2025
I was driving home from a camping trip with my children when my truck occurred a reduce speed error on the dash and the truck went into limp mode. I found out through GM Onstar that the truck threw a PO6DD code. The vehicle was towed to dealer and the oil pressure valve was replaced and also a wiring harness.
Incident date: Nov 9, 2025
Component that fails & available for inspection upon request? HVAC heat exchange and faulty gas gauge. I drive from Minneapolis to Warroad, MN frequently and the floor wells has insufficient heat hence impairing use and safety in Minnesota's severe climate. I have videos on the following but I am unable to upload videos to your site: (1) when I have heat on high, full blast and to foot well ONLY... Read more
Incident date: Dec 8, 2025
Broken/Defective CV axles. Clicking noise occurs when turning both left and right. Vehicle has been to the dealer and dealer has reproduced and noted the issue. Dealer stated nothing can be done due to no fix from Honda.
Incident date: Dec 3, 2025
I am leasing this vehicle for 3 more years. This vehicle has been nothing but trouble since day 1. Last winter it stopped running on the interstate during a blizzard and I had to coast in traffic to the side of the highway. They have come out with more recalls stating the batteries can catch on fire and the engine can catch on fire with no remedy to fix them. I can't plug it in, even though it... Read more
Incident date: Dec 3, 2025
The ICCU failed while driving which left me with an undriveable vehicle on the side of the road. The vehicle was towed to the dealership and repaired; however, the part is the same and may fail again.
Incident date: Dec 3, 2025
The ICCU failed while driving which left me with an undriveable vehicle on the side of the road. The vehicle was towed to the dealership and repaired; however, the part is the same and may fail again.
Incident date: Sep 21, 2025
Traffic stopped very quickly. The automatic breaking did not engage, resulting in a crash and a total loss of the vehicle. I bought the Audi due to quality safety features so this incident was very disappointing and costly for our family.
Crash
Incident date: Nov 28, 2025
The contact owned a 2017 Chrysler Pacifica. The contact stated that while the contact's husband was driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that a nearby vehicle drove in front of the contact's vehicle and then suddenly applied the brakes. In addition, the contact vehicle rear-ended another vehicle. The contact stated that the rear passeng... Read more
Crash
2 injured
Incident date: Nov 28, 2025
While driving my 2016 Hyundai Veloster (VIN: [XXX] ) on the highway, the vehicle suddenly lost acceleration. I went from 60 mph down to 20 mph with no throttle response, and the car only continued moving briefly from momentum. I was forced to stop in unsafe highway conditions and had the vehicle towed home. Prior to this complete failure, the car had recurring transmission/drive issues: it would s... Read more
Incident date: Nov 28, 2025
While driving my 2016 Hyundai Veloster (VIN: [XXX] ) on the highway, the vehicle suddenly lost acceleration. I went from 60 mph down to 20 mph with no throttle response, and the car only continued moving briefly from momentum. I was forced to stop in unsafe highway conditions and had the vehicle towed home. Prior to this complete failure, the car had recurring transmission/drive issues: it would s... Read more
Incident date: Nov 18, 2025
Brakes failure. Approaching a busy intersection and facing a red light, I slowed and prepared to stop the vehicle. Nothing happened with regard to braking; instead, the engine seemed to rev up as it continued through the red-lighted intersection with 2 lanes of busy cross traffic from both directions. That there was not a collision is a miracle. I also noticed some flashing displays on the dis... Read more
Incident date: Nov 18, 2025
For the past year I keep having to replace the catalytic converter, ignition coils and spark plugs every 2/3months. I just replaced the catalytic converter in October with a tune up. A month later had to replace spark plugs.
Incident date: Nov 18, 2025
For the past year I keep having to replace the catalytic converter, ignition coils and spark plugs every 2/3months. I just replaced the catalytic converter in October with a tune up. A month later had to replace spark plugs.
Incident date: Oct 1, 2025
The contact owns a 2021 Nissan Rogue. The contact stated while driving approximately 20 MPH, the vehicle suddenly stopped in the middle of the roadway. The contact exited the vehicle to inspect the vehicle and discovered that the front driver’s and passenger’s side wheels were pointed inward. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the tie ... Read more
Incident date: Oct 1, 2025
On more than 10 occasions the SUV gets stuck in neutral upon starting the car. You can only switch between Park and neutral and are unable to drive the car. It will not go into drive or reverse. Sometimes this problem lasts for 10 minutes. The car will not shut off during that time even when you press the stop button the screen just resets. The only solution is to wait or to press the hard reset ... Read more
Incident date: Sep 24, 2025
The contact owns a 2018 Ram 2500. The contact stated that while starting the vehicle and driving at an undisclosed speed while hauling a trailer, the traction control and ABS warning lights illuminated with the messages "ABS Electronic Brake Failure" and "Electronic Brake Failure" displayed, and the ABS audible chime. Additionally, the brake pedal went to the floorboard while depressed, and the br... Read more
Incident date: Dec 9, 2025
On November 28, 2025, I experienced a vehicle fire in my Mercedes 2020 Sprinter 2500 4WD van. The van engine was on and idling while heating up with the van heater blower on level 6 (out of 7). After about 45 minutes, I saw a haze first and then smelled smoke. Unsure of the source, I turned the vehicle off and exited with my dog. I opened the hood to look for smoke in the engine bay. No smoke unde... Read more
Fire
Incident date: Nov 24, 2025
The 2025 GMC Sierra 2500 HD, equipped with the 10-speed "Allison" transmission, rough shifting,
Incident date: Nov 24, 2025
My vehicle experienced a sudden and complete brake assist failure, including the emergency brake. I was unable to stop the vehicle, which directly resulted in a collision. Prior to the crash, the car showed no warning lights. After the accident, I had the vehicle inspected at the Hyundai dealership. The dealership stated they could not reproduce the failure and “found no issues,” which contrad... Read more
Crash
Incident date: Dec 8, 2025
I’m submitting this complaint to report what appears to be a serious safety-related engine issue in my 2017 Hyundai Tucson Sport 2WD with the 1.6L DI Turbo engine [T-GDI GAMMA]. I’m aware of NHTSA Recall 21V-727, which covers 2017 Hyundai Tucson models with the 2.0L engine for premature engine bearing wear. The symptoms covered by that recall are nearly identical to the symptoms my vehicle is ... Read more
Incident date: Dec 8, 2025
On a clear road a sencor comes on detect comes on says detection collision. The breaks come on when you are traveling on interstate or two lane roads. When you are traveling 75 mph and breaks come on all of a sudden on the highway. We are lucky we never got hit in the back of the car going that fast. We will stop 75 to 35 mph in 10 seconds.
Incident date: Dec 8, 2025
On a clear road a sencor comes on detect comes on says detection collision. The breaks come on when you are traveling on interstate or two lane roads. When you are traveling 75 mph and breaks come on all of a sudden on the highway. We are lucky we never got hit in the back of the car going that fast. We will stop 75 to 35 mph in 10 seconds.
Incident date: Dec 8, 2025
First recall back in October the car would shut off while driving at any speed and the wheel would stop working. Now a new recalll the car would catch on fire parked / or driven because if the battery. I don’t wanna drive it I want a refund
Incident date: Nov 6, 2025
On 12/3/2025 at approximately 9:46 am, I was driving at about 30 mph when a SiriusXM advertisement suddenly appeared on the infotainment screen. The pop-up took over the entire display and required manual dismissal to regain access to navigation and audio controls. This interruption forced me to divert my eyes and hand from the road. I have video evidence showing the ad appearing while the car wa... Read more
Incident date: Jul 12, 2025
Upon exiting the freeway, I pressed the gas and the vehicles rpm’s went up to 4K plus on a diesel engine, no acceleration. Thought maybe there was ice and had lost traction, tried again, same thing. Then a shudder, bang and pop. The check engine light went on and informed me of limited power and acceleration. There was no acceleration. Rpm’s would go to 2000 plus just to move. Got it to the de... Read more
Incident date: Jul 12, 2025
Vehicle purchased 9/1/24 from Courtesy Hyundai of Tampa. Dealership failed to file registration/tags until 10/4/24. 7/12/25: Vehicle experienced involuntary acceleration and braking, resulting in impact with my mother’s home. 7/16/25: Dealer issued written report stating vehicle was operating normally and documented a recall-related display/audio/camera software update. 8/14/25: Hyundai enginee... Read more
Crash
Incident date: Jul 12, 2025
Vehicle purchased 9/1/24 from Courtesy Hyundai of Tampa. Dealership failed to file registration/tags until 10/4/24. 7/12/25: Vehicle experienced involuntary acceleration and braking, resulting in impact with my mother’s home. 7/16/25: Dealer issued written report stating vehicle was operating normally and documented a recall-related display/audio/camera software update. 8/14/25: Hyundai enginee... Read more
Crash
Incident date: Oct 23, 2024
Driving on interstate when vehicle suddenly downshifted resulting in lurch slowdown and high engine rpms. Pulled to median. Shift indicator light flashes, dash Brake System warning light flashes, Parking system warning lights, check engine light on. Attempted to drive to nearby dealer for troubleshooting. Vehicle drives when put into gear, but must paddle shift into higher gears. After couple seco... Read more
Incident date: Dec 5, 2025
Engine small block cracked causing 2nd cylinder to fill with coolant causing error code related to misfire. Have been told this is a known issue with no recall notice. Ford dealership has confirmed this issue.
Incident date: Dec 5, 2025
The ICCU on my 2023 Hyundai Ioniq 6 failed on December 5, 2025 after 19,616 miles. Luckily, the car was parked in my driveway when this occurred. If the car was in motion when the ICCU failure occurred it would have been very dangerous. The car cannot be driven. The car's system shows Hyundai Diagnostic Trouble Code (DTC) P1A906. The problem has been confirmed by a dealer. A new ICCU has been ord... Read more
Incident date: Oct 8, 2025
I am submitting this complaint regarding Safety Recall 34J6, which is listed as INCOMPLETE for my 2013 Volkswagen Jetta Hybrid. I brought my vehicle to Volkswagen of Murfreesboro, Tennessee to have this recall performed. The dealership refused to complete the repair, claiming it was “too old” — a statement that is factually and legally incorrect. Federal law and NHTSA regulations require ma... Read more
Incident date: Dec 7, 2025
The contact owns a 2018 Lincoln Continental. The contact stated that while the vehicle was parked, the front driver's door latch failed to latch as intended. The vehicle was taken to the dealer, where it was diagnosed with a failed front driver's door latch. The contact was informed that the front driver's door latch needed to be replaced. The vehicle was not repaired. In addition, the contact was... Read more
Incident date: Sep 6, 2024
Have whining from transmission. When trying to accelerate the car does not shift into gears correctly and there is hesitance and delay. Have issues merging on highway and regular traffic due to hesitance and delay. Car can jerk when accelerating. Had dealership inspect twice at different dates. The dealership said nothing was wrong and that the hesitance and delay was just how the car operates. Di... Read more