Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Oct 18, 2025
The contact owns a 2021 Ford Explorer. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 23V675000 (Power Train); however, the repair failed to prevent a failure shortly after the vehicle was serviced. The contact stated that after shifting from reverse(R) to drive(D), there was an abnormal grinding sound coming from the vehicle before the vehicle lost automotive power.... Read more
Incident date: Oct 18, 2025
The contact owns a 2022 Hyundai Santa Fe. The contact stated that intermittently, the gear shifter was inoperable, and the message "Gear Shift Malfunction" was displayed. The contact stated that the failure required that the vehicle be turned, which automatically engaged the parking brake. The contact stated that upon pressing the Start button, and then depressing the brake pedal, the contact was ... Read more
Incident date: Dec 5, 2025
Vehicle: 2023 Toyota RAV4 Prime Plug-In Hybrid Component/System: Digital instrument cluster / dashboard display Description of the problem: The digital instrument cluster intermittently and unpredictably goes completely blank while the vehicle is being driven. When this occurs, all dashboard information is lost, including vehicle speed, fuel and battery level, warning indicators, cruise control s... Read more
Incident date: Dec 5, 2025
After 4 days of parking in the garage due to my travel , when came back and tried to start the car it was completely dead. Couldn’t do anything so Hyundai road assistance cane and had to jumpstart the car . Since then dash cam is not working at all and also car is having wierd sound. Hybrid system is just giving me only 15GPM but the car should have around 29 -30 MPG. Car is very new bought in o... Read more
Incident date: Dec 5, 2025
After 4 days of parking in the garage due to my travel , when came back and tried to start the car it was completely dead. Couldn’t do anything so Hyundai road assistance cane and had to jumpstart the car . Since then dash cam is not working at all and also car is having wierd sound. Hybrid system is just giving me only 15GPM but the car should have around 29 -30 MPG. Car is very new bought in o... Read more
Incident date: Dec 31, 1969
The Daytime Running Headlights have gone out once again. This is such a common issue with the Land Rover Defenders yet, the manufactures force the customers to pay $3000 to $5000 to replace. Police will pull you over for this issue ask they think you headlight is completely out.
Incident date: Dec 14, 2025
Adaptive Headlamps keep going out causing a safety issue.
Incident date: Nov 22, 2025
Torque converter needs to be replaced at about 35000 miles. Power steering rack needs replacing at 36000 miles. Both of which would be considered major repairs for a vehicle with such low mileage.
Incident date: Dec 9, 2025
Hyundai replaced my engine under warranty due to their oil consumption in mid October. About 2 weeks later all warning lights came on and they said need new battery. They put in new battery in November. 15 miles after new battery a burning smell and smoke came from under hood with visible smoke. Took to dealer following day and no smoke. Got car back and next day it’s smoking and burning sme... Read more
Incident date: Dec 9, 2025
Vehicle: 2015 Hyundai Genesis sedan (3.8L) Issue Type: Exterior Lighting / Electrical System Description of the Problem: I am reporting an intermittent electrical failure affecting the rear lighting and backup safety systems on my 2015 Hyundai Genesis. The vehicle’s reverse lights, tail lights, and backup camera intermittently fail and flicker, especially when the trunk is opened or moved. T... Read more
Incident date: Dec 9, 2025
Vehicle: 2015 Hyundai Genesis sedan (3.8L) Issue Type: Exterior Lighting / Electrical System Description of the Problem: I am reporting an intermittent electrical failure affecting the rear lighting and backup safety systems on my 2015 Hyundai Genesis. The vehicle’s reverse lights, tail lights, and backup camera intermittently fail and flicker, especially when the trunk is opened or moved. T... Read more
Incident date: Dec 15, 2025
Driving vehicle on highway could not get the manual transmission into 3rd gear. Had to double clutch in order to do so. The vehicle only had 5,700 miles. The transmission produced a loud whining sound that could be heard outside the car. Took vehicle to dealership in which entire transmission was replaced.
Incident date: Dec 15, 2025
While driving- in total movement- the car completely shut off. Without any prior warning or indication. Immediately after, the car restarted, drove a couple blocks over, continuing to shut off while driving. It was then towed. How was your safety or the safety of others put at risk? The warning lights did not appear until AFTER the car quit. They all came on & flashed & quickly went back out. Unc... Read more
Incident date: Dec 15, 2025
While driving- in total movement- the car completely shut off. Without any prior warning or indication. Immediately after, the car restarted, drove a couple blocks over, continuing to shut off while driving. It was then towed. How was your safety or the safety of others put at risk? The warning lights did not appear until AFTER the car quit. They all came on & flashed & quickly went back out. Unc... Read more
Incident date: Jan 1, 2025
When driving with the adaptive cruise control on, the Prologue throws out an alert after it suddenly disengages the cruise control that states that the forward camera is blocked and the cruise control will disengage. The cruise control also fails to notice cars in front of the Prologue and will speed up, then will suddenly "see" the car, jam on the breaks, then the accelerator again. Also, the ada... Read more
HYUNDAI
GENESIS COUPE
(2013) — ELECTRICAL SYSTEM
Dec 17, 2025
Incident date: Dec 17, 2025
Both the driver and passenger mirrors will not fully adjust. The mirrors need a different adjustment for standard driving and when towing a travel trailer. Neither mirror will properly adjust for towing and non towing applications. The lack of proper mirror adjustment causes a safety issue as the driver cannot see things in their full scope due to the mirror misalignment. I have almost had two... Read more
HYUNDAI
GENESIS COUPE
(2013) — FUEL/PROPULSION SYSTEM
Dec 17, 2025
Incident date: Dec 17, 2025
The vehicle had been parked at my residence and powered off for approximately two weeks. Without warning, the vehicle spontaneously caught fire originating from the engine compartment. The vehicle was not running, had not been driven recently, and there was no collision or external fire source. The fire caused extensive damage to the engine bay, wiring, and surrounding components. The passenger c... Read more
Fire
HYUNDAI
GENESIS COUPE
(2013) — ENGINE
Dec 17, 2025
Incident date: Dec 17, 2025
The vehicle had been parked at my residence and powered off for approximately two weeks. Without warning, the vehicle spontaneously caught fire originating from the engine compartment. The vehicle was not running, had not been driven recently, and there was no collision or external fire source. The fire caused extensive damage to the engine bay, wiring, and surrounding components. The passenger c... Read more
Fire
Incident date: Dec 16, 2025
A safety recall was issued in September 2025 for my vehicle. I contacted my local dealership (Pasadena Land Rover / Range Rover) and was informed that recall parts were not available. In the first week of December, the front right suspension began making a clunking noise, consistent with the recall defect. When I contacted the dealership, I was told that I would be required to pay out of pocket f... Read more
Incident date: Nov 15, 2025
Affected vehicle: Drivers side door latch stopped latching entirely in frozen conditions and then thawed conditions. A frozen door latch, or a bent or kinked door latch actuation cable, may result in a door that will not open, will not close, or opens while driving condition, increasing the risk of injury. This year needs to be added to the recall. Recall 17S33
Incident date: Jun 14, 2023
The driver headrest deployed without being in an accident. Took my vehicle to Phillips Chrysler Jeep Dodge Ram dealership on November 24, 2025 and the associate informed of the recalls/warranty I have. The invoice comment from the dealership "Performed inspection driver side front headrest has failed cannot replace due to part being discontinued." This results in driving a vehicle that is unsafe. ... Read more
Incident date: Dec 7, 2025
While driving my 2021 GMC Yukon XL, the vehicle unexpectedly lost acceleration. After lifting off the gas pedal, it jolted forward, triggered a “Reduced Performance” dashboard warning, and remained in what felt like second gear, refusing to shift. I immediately pulled into a parking spot; when I attempted to reverse, the vehicle would not move backward. As you may imagine, this was a major s... Read more
Incident date: Dec 16, 2025
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that the vehicle had experienced a brief intermittent display of the rearview camera image while reversing. The vehicle was taken to the dealer, where the radio software update was performed under NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the failure recurred. The vehicle was taken back to the dealer, where an ... Read more
Incident date: Dec 16, 2025
My 2024 ioniq 5 has no recall but they have a well known issue where the ICCU does not charge the 12v as expected. this results in loss of power. In my situation, i was driving on the freeway at 65MPH when i got the low 12V battery message and my car slowed down and I was not able to accelerate at even street speed. I was fortunate enough to pull the car over from the left lane to the right should... Read more
Incident date: Jun 1, 2025
The vehicle is affected by a manufacturer safety recall related to the engine. According to the recall, machining debris may not have been properly removed during engine production. This can lead to engine knocking, rough running, failure to start, loss of power, or the engine stalling while driving. The manufacturer has stated that the fix will require replacement of the engine assembly, but the ... Read more
Incident date: Dec 17, 2025
The contact owns a 2018 Chevrolet Volt. The contact stated that the battery module became inoperable. While attempting to start the vehicle, the message "Engine Unavailable - Service Soon” was displayed. The contact was unable to use the vehicle. The contact stated that the TPMS warning light was illuminated. The contact associated the failure with Technical Service Bulletin: 18-NA-261. The cont... Read more
Incident date: Aug 31, 2025
Stacy belts will not retract they remain in a loosened state and I am afraid they will not lock in an accident
Incident date: Aug 31, 2025
While driving on the highway at normal speed, the vehicle suddenly lost power and shut off without warning. There were no warning lights or messages prior to the loss of power. I was able to safely pull over, but the engine would not restart at that time and the vehicle required towing. The sudden engine shutdown occurred in active traffic and created a safety risk due to loss of propulsion. The... Read more
Incident date: Dec 16, 2025
My car was sitting our closed garage and came into the garage to see the rear window shattered.
Incident date: Apr 22, 2025
Please see attachment
Incident date: Dec 15, 2025
Multiple times when driving, at interstate speeds and highway speeds I have a full loss of power, requiring me to pull to the side of the road and power off the car and power it back on. Turtle mode gets activated not allowing me to go more than 5mph. Not safe at all especially when children are in the car. I have had the dealer look at this multiple times and they continue to say they have update... Read more
Incident date: Dec 16, 2025
The drivers side window regulator cable completely rusted through and broke. There should be a recall as there is a ton of videos on YouTube on how to fix this. Every single one of us the bottom cable completely rusted through and broke on the regulator. First picture is old rusted broke one, 2nd is the new gm part, You can see it was sitting in water, my truck is less than 3 years old. Oh it’s... Read more
Incident date: Nov 27, 2025
As with other Chevy bolts, the rack and pinion steering completely broke no longer able to steer vehicle.
Incident date: Nov 27, 2025
While driving on the highway, my 2018 Hyundai Sonata experienced sudden loss of engine power and became undrivable. The failure occurred without warning at approximately 86,500 miles. At the time of the incident, there were two children in the vehicle, and the breakdown occurred at night in cold temperatures (approximately 20°F). An authorized Hyundai dealership later diagnosed zero compression ... Read more
Incident date: Nov 27, 2025
While driving on the highway, my 2018 Hyundai Sonata experienced sudden loss of engine power and became undrivable. The failure occurred without warning at approximately 86,500 miles. At the time of the incident, there were two children in the vehicle, and the breakdown occurred at night in cold temperatures (approximately 20°F). An authorized Hyundai dealership later diagnosed zero compression ... Read more
Incident date: Dec 16, 2025
Third row seating bottom (back side) has loose flap material end the bottom, when closing and opening the seat it’s can get stuck. It’s also possible the seat can probably even collapse while in use or in driving. The dealer tried to help but there doesn’t seem to be any solution for this from Toyota. This seems to be model wide issue as I was told by dealer. They had another one with same i... Read more
Incident date: Nov 7, 2025
Catalytic Converter Issues with Ford after Emissions Recall I recently had an emissions recall on my 2016 Lincoln MKX by Ford (25E02) in which the "vehicle has an emissions control system that does not account for certain in-use conditions and might not control tail pipe emissions effectively over time." Now one of the catalytic converters in the car is not working and needs to be replaced. The sa... Read more
Incident date: Dec 14, 2025
Was going down the freeway the check engine light came on pulled over and found there to be no oil on the dip stick and I had just checked it a week ago. Now the engine is knocking due to the oil consumption.
Incident date: Dec 14, 2025
While driving on the freeway utilizing Highway Drive Assist, I suddenly received a warning on the heads up display stating that assisted systems were unavailable, at which point the Adaptive Cruise Control & Lake Keep Assist both deactivated. I pressed the button on the steering wheel to reactive the system and received "conditions not met" error. At this point, I placed my foot on the accelerat... Read more
Incident date: Dec 14, 2025
While driving on the freeway utilizing Highway Drive Assist, I suddenly received a warning on the heads up display stating that assisted systems were unavailable, at which point the Adaptive Cruise Control & Lake Keep Assist both deactivated. I pressed the button on the steering wheel to reactive the system and received "conditions not met" error. At this point, I placed my foot on the accelerat... Read more
Incident date: Oct 14, 2025
he freeway I notified future ford of concord and I was told I would receive a call back but as I recall I didn’t receive a call back. The car started acting as if nothing was wrong about a week or so later then two days ago December 13,2025 first my head lights went out and a message saying there’s a bulb outage or electrical issue appeared and also the hill assist unavailable warning light ap... Read more
Crash
Incident date: Oct 14, 2025
Issue was first noticed in October 2025 - there are roughly 70k miles on the vehicle. It is a 2017 vehicle, and has regular service (oil, inspection). There was a class action lawsuit for this issue (wylie v hyundai), which was settled prior to the purchase of the vehicle. Vehicle stutters when shifting into and out of first gear. A local mechanic and hyundai both confirmed that it was a transmiss... Read more
HYUNDAI
SANTA CRUZ
(2022) — ELECTRICAL SYSTEM
Dec 16, 2025
Incident date: Aug 28, 2025
The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. Several dealers were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manu... Read more
Incident date: Oct 1, 2025
When parked on an incline, the vehicle will not start and has to have the battery jumped. When attempting to start the vehicle, you can hear a clicking sound and an error message pops up saying "Check ESP". After this happens, the windows will roll down to about a 1/8 crack and will not roll up even after the car has been jumped and is on. Also, when driving down the road with the heat on, it wil... Read more
Incident date: Dec 2, 2025
Premature transmission failure
Incident date: Dec 2, 2025
This has happened twice. I brought it to Hyundai in Syracuse and they said they could not find a problem. The problem: While driving the car loses power, when pressing the gas pedal the car stops propelling forward. Safety: The car randomly loses power while driving. This could happen when pulling out onto a highway or railroad tracks etc. Problem been reproduced: It has not been reproduced by ... Read more
Incident date: Nov 10, 2025
Check engine light started coming on for a cylinder 3 misfire at around 105,000 miles. Brought to mechanic to diagnose. Replaced ignition coils and spark plugs. The check engine light came on again with the same issue. Coolant also was running low. Brought to Ford dealership who scoped the number 3 cylinder. Dealership Confirmed that coolant was intruding into the engine and that a new engine bloc... Read more
Incident date: Nov 10, 2025
On November 10, 2025, my 2016 Hyundai Sonata Hybrid (VIN [XXX] , approximately 150,000 miles) experienced a sudden loss of power while I was turning right and accelerating into traffic. The vehicle immediately entered limp mode with flashing warning lights and audible alerts. The vehicle lost normal propulsion and could not accelerate properly, creating a dangerous situation as it was blocking a ... Read more
Incident date: Dec 16, 2025
The contact owns a 2021 Ford EcoSport. The contact stated that while reversing, the rearview camera image was blue. Additionally, the contact stated that while driving forward, the rearview camera image erroneously displayed intermittently. The local dealer was notified of the failures and informed the contact that the VIN was not included in NHTSA Campaign Number: 25V442000(Back Over Prevention)... Read more
Incident date: Dec 11, 2025
In November 2024 lost acceleration light popped on the dashboard service now. Was found to have a bad turbo full turbo replacement done July 2025 driving on the highway slow down behind a semi went to pass them. Gas pedal went all the way to the floor would not accelerate Pulled over checked all fluids. Everything was fine. Got back on the road then check engine and oil light came on immediately p... Read more