Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Mar 1, 2025
With only 3320 miles on vehicle have a Bubble on sidewall didn't hit anything. P 255/ 45 R 20 105V Pirelli States could happen if it was a pothole.
Incident date: Mar 1, 2025
The contact owns a 2009 Ford Escape. The contact stated that while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction. No warning lights were illuminated. The contact stated that the failure occurred while making a left turn, and the steering wheel was difficult to turn. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by... Read more
Incident date: Nov 15, 2025
The contact owns a 2019 Honda Ridgeline. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. A diagnostic test revealed codes for the catalytic converter efficiency below threshold Bank 2, and Bank 2 air-fuel ratio imbalance. The vehicle was taken to a dealer, and the dealer referenced NHTSA ID Number: 10187289 (Fuel System, Gasoline); however... Read more
Incident date: Dec 31, 1969
The car was purchased on [XXX]. On [XXX]—only six days after purchasing the car—it failed to accelerate through an intersection while turning left in front of oncoming cars. Less than a week later, on [XXX], the car again failed to accelerate as it slowed down entering a rotary on [XXX] . The same thing happened again on [XXX] as it was driven out of the Savannah Bend Marina, turning left ont... Read more
Incident date: Mar 10, 2026
When turning left or right, the vehicle produces a distinct clicking sound from the front drivetrain or steering area. This issue was first noticed on January 22, 2025 and has continued to occur since that time. I have reported the problem to the dealership on multiple occasions; however, the concern is no longer being documented on my service receipts despite my attempts to have it addressed. The... Read more
Incident date: Mar 10, 2026
When turning left or right, the vehicle produces a distinct clicking sound from the front drivetrain or steering area. This issue was first noticed on January 22, 2025 and has continued to occur since that time. I have reported the problem to the dealership on multiple occasions; however, the concern is no longer being documented on my service receipts despite my attempts to have it addressed. The... Read more
Incident date: Feb 20, 2026
In our 2021 Volvo XC90, the hybrid battery has completely failed, which I suspect is a common issue in this model. The error message is Hybrid System Failure, and the dealership has confirmed that the entire battery will need replacement. Volvo has not listed this car as subject to a recall over this issue, and I suspect they are underplaying its frequency. We have been waiting weeks for a replace... Read more
Incident date: Jan 14, 2026
The low beam headlights are very dim and this causes reduced / no visibility while driving at night. While driving in the dark, it is impossible to see anything on the road ahead
Incident date: Mar 10, 2026
My ABS is not working due to a faulty ABS module or hydraulic control unit this has caused my truck to lock up the brakes during a hard stop instead of the ABS working it also has affected the cruise control. It no longer works. This is not an issue just with the 2500,3500 let’s get 1500 on board.
Incident date: Feb 17, 2026
The contact owns a 2024 Toyota Grand Highlander. The contact stated that after driving into the garage and while pressing the brake pedal, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into the husband's workbench. During the incident, the brake pedal was forcefully pressed, but the vehicle did not immediately stop. No injuries were reported. The husband's ... Read more
Crash
Incident date: Feb 16, 2026
There is an open recall on my 2016 Chevrolet Traverse that I have been trying to get resolved for almost 2 years. I finally opened a case with GM (#{XXX]) back on February 15, 2026 in an effort to escalate the repair. I received a call from a GM rep who has been less than helpful telling me the recall was completed in February of 2024 at a dealership in South Carolina. I explained to him that ... Read more
Incident date: Mar 5, 2026
While driving my 2023 Nissan Rogue (approximately 51,000 miles), the vehicle completely lost all electrical power twice. The first incident occurred on Wednesday while stopped at a traffic light, and the second occurred on Friday afternoon after parking the vehicle; in the second instance, it would not start and had to be towed to the dealership. Prior to the failures, the vehicle displayed CVT Ma... Read more
Incident date: Dec 1, 2025
The vehicle is experiencing multiple serious mechanical failures affecting the brake system, powertrain, and steering/wheel components. The brake system produces a constant hissing sound and appears to have lost braking assist. When the brake pedal is depressed the vehicle continues to roll forward and requires excessive force to stop. The vehicle has rolled forward while braking at intersections,... Read more
Incident date: Feb 2, 2026
The following warning lights: adaptive cruise control problem, lane keeping assist, collision mitigation system, road departure mitigation problem, auto high beam problem. Honda estimates over $2000 to repair? From what I understand there are many other Honda's with these issues! With these items not functioning, it defeats many of the safety features we bought the car for. Exact date of when it ... Read more
Incident date: May 15, 2025
I have an open safety recall for 16 months (recall below). I and my family drive a Dodge Ram 3500 dually truck and haul my horses in a large gooseneck horse trailer. The recall states: “Safety RiskThe loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning.” It’s not my problem that parts are not available. But it is my problem that I, my husband, or my daughter... Read more
Incident date: May 15, 2025
Internal transmission bearing know for the TSB 19-2391. There was no threat to my safety or others. Yes the problem has been confirm with the dealer. The components has been inspected by an authorized Ford Dealer, Shaker Ford in Watertown, CT. There were nothing other than a humming noise coming from the transmission.
Incident date: Feb 6, 2026
First trip (12/9) to mechanic for regular maintenance...technician discovered empty coolant reservoir, found leaking auxiliary water pump...repairs made. Two weeks later (12/23), engine light comes on...technician found faulty ignition coil in cylinder two...removed and replaced all ignitions coils and spark plugs. Took car on the highway, but couldn't get above 35 mph without lurching, car wouldn... Read more
Incident date: Mar 23, 2022
The iccu failed on this car rendering the whole vehicle useless. This part is currently a recall and I was using a new ICCU with the software update per their recall solution. My second ICCU failed at approximately 40k miles.
Incident date: Mar 5, 2026
On July 3rd I was driving on the highway, and the Jeep went into limp mode. When it ran out of the electric charge, it didn’t switch over to the gas engine and became un-drivable. I brought it to a Jeep service center and they kept it until July 7th. They were not able to figure out why that happened, but obviously it is part of the recall.
Incident date: Feb 25, 2026
The contact owns a 2017 Ford Explorer. The contact stated that while driving at highway speeds, there was air coming from the driver’s side A-pillar. The vehicle was taken to the dealer where an inspection was performed, and the driver’s side A-pillar trim was replaced. The contact stated that almost three years after the A-pillar trim was replaced, the failure returned. The contact then recei... Read more
Incident date: Feb 25, 2026
While driving, engine immediately shuts off. Dash, radio, lights, etc. all function as normal. Dash cluster shows an error message, saying to shift into Park. After parking vehicle on shoulder, engine turns over but does not restart after several attempts. After awhile, engine finally restarts. No error codes or messages are displayed. Scanning with an OBD device shows no stored or pending error ... Read more
Incident date: Mar 9, 2026
All the warning lights randomly turned on while driving. I took it an independent mechanic and a Honda certified dealership, and both produced the same diagnosis, a replacement of fuel injectors. P0172 and P0301, P0302 The symptoms, noises, lights are all consistent with TSB19-037, which applies to 2017 and 2018 Honda CRVs. From online forums that have experience the issues around 60-80K miles, my... Read more
Incident date: Mar 9, 2026
All the warning lights randomly turned on while driving. I took it an independent mechanic and a Honda certified dealership, and both produced the same diagnosis, a replacement of fuel injectors. P0172 and P0301, P0302 The symptoms, noises, lights are all consistent with TSB19-037, which applies to 2017 and 2018 Honda CRVs. From online forums that have experience the issues around 60-80K miles, my... Read more
Incident date: Mar 9, 2026
Ford did a recall on certain vehicles with the 1.5L ECVOBOOST motor, when in fact everyone of these motors are know to have issues, either white smoke out the exhaust, loosing coolant into the engine or in our case the motor now has a cracked head, and cannot be driven. The recalls for motors from the Louisville, KY plant. Our vehicle came from that plant. It seems that Ford knows all of their ... Read more
Incident date: Dec 1, 2025
The Full stereo system with cameras and most sensors and the car is currently at the dealership as 03/09 @11:00 am and I took It to them as well so that they can repair the other pending recall I have at the moment and they stated that It was a " point to point check recall " and that they would change it whether it would need to be or not and I raised concerns about another possible recall on the... Read more
Incident date: Mar 6, 2026
Truck only has 40,500 miles. Was driving down road and made a clunk noise and engine seized up and wouldn't start. There were no warning signs. I had it towed to Honda dealership. Their official repair estimate states verbatim "Bearing on a connecting rod went bad and the rod snapped." The bill is $7800 for a remanufactured engine or $13500 for a new one. I had just had the vehicle's 40,000 mi... Read more
Incident date: Mar 6, 2026
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera intermittently failed to opera... Read more
Incident date: Feb 28, 2026
The car on 3/5 blanked out on all screens. shut car off and then came back on, no warnings came up. The car on 3/7 came up with “Check Electric Vehicle System” reverted to page 1-46 of Manual and advised do not drive, tow to nearest dealership. We drove car 4 miles home and the car had next to no acceleration, extremely dangerous and people nearing to back end us. To try and charge vehicle re... Read more
Incident date: Feb 28, 2026
The car on 3/5 blanked out on all screens. shut car off and then came back on, no warnings came up. The car on 3/7 came up with “Check Electric Vehicle System” reverted to page 1-46 of Manual and advised do not drive, tow to nearest dealership. We drove car 4 miles home and the car had next to no acceleration, extremely dangerous and people nearing to back end us. To try and charge vehicle re... Read more
Incident date: Mar 9, 2026
when I push the brake pedal, it goes to the floor. I have had the brakes and master cylinder replaced. after about one month the brakes started failing again. I am going to take it back to the mechanic to have them re-evaluate the brakes. No kind of official has inspected my truck. I have been having braking issues for about a year.
Incident date: Oct 9, 2025
When I am driving in a curve situation the steering wheel gets in an almost locked position and has a stick to it where I have to use force to break the position to correct the steering as I drive through the curve. I took vehicle to Mazda dealership located 2512 Laurens Rd Greenville, SC 29607 and they advised they could not find an issue. This is absurd! This is a safety issue!!
Incident date: Mar 8, 2026
Exposed electric wires, airbag system failure codes, breaks non resistance in functional limitation of human safety. Voltage malfunction involves hazardous crash impact results
Incident date: Nov 29, 2024
Driving down the road and engine shut off and would not start back. Had it towed to dealer and it needed a motor replacement. Waited over a month for the shop to finish it. New motor has 3k miles on it and is making noise, transmission is stuttering hard and the air conditioning quit working all around the same time. Had to take the truck back to the dealer after the replacement motor was installe... Read more
Incident date: Dec 30, 2025
Vehicle started shuddering. Year is a 2022 so less than 5 years old. My son and I both drive this vehicle and the car starts to slow and jerk making it unsafe to drive. Taken vehicle to many shops who could not find the problem. Finally took it to Ford and they confirmed the torque converter is failing. I bought this vehicle because I thought it would be a safe family vehicle and boy was I wrong. ... Read more
Incident date: Jan 1, 2026
The steering sticks and becomes hard to correct when turning or curving to the left. It can also be jerky. It’s becoming worse and having to pull it back to the right causes some over correcting.
Incident date: Dec 16, 2025
The vehicle is intermittently braking on its own while driving. The issue has become significantly worse over the course of a month. The dashboard message reads, “brake applied, power reduced”. This is a danger to both myself and other drivers as we are unable to control the speed of the vehicle.
HYUNDAI
GENESIS COUPE
(2011) - SERVICE BRAKES
Mar 8, 2026
Incident date: Feb 25, 2026
Since taking possession of the vehicle, I have experienced two incidents involving the automatic emergency braking system activating unexpectedly, despite no obstacle or hazard being present. During one of these incidents, the vehicle braked abruptly and forcefully enough to cause an injury to my wrist. On March 7, 2026, I brought the vehicle to the dealership for inspection, where it was confirm... Read more
1 injured
Incident date: Mar 7, 2026
My Ford Edge will lock us out while it is running with the key fob in the car, in the center console. It will lock you out if you are standing outside the car after you unlock the doors, with the keys in your hand. It will continue to lock itself back after you unlock it, before you even get a door open. It has done this numerous times. I have called and complained about it but received no help. I... Read more
Incident date: Mar 7, 2026
Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous
Incident date: Mar 7, 2026
Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous
Incident date: Nov 21, 2025
Steering can be "sticky" in warm weather, especially above 70 degrees. The issue is intermittent and almost disappears during colder weather, below 60 degrees. I have been noticing this issue for the last couple of years. The issue is particularly noticeable at highway speeds 45mph+. At these speeds the steering wheel becomes somewhat "stuck" and won't turn until you apply enough force to overcom... Read more
Incident date: Nov 21, 2025
THE BLUETHOOD AND CARPLAY NOT WORK EVERYTIME I CONECT AND DRIVING LONG DRIVES TAKE ME OUT I CAN CINECT BACK AND DRIVING I DON'T FEEL SAVE DRVING WITH THE MAP USING MY CARPLAY TAKE ME OUT SO FOR SAFTY I USE MY PHONE INSTED I CAR BCS I TRY TO GE SOME ON TIME AND FOLLOW THE MAP BUT TAKE OUT AND I DON'T WHERE TO YOU GET DISTRSTIVE NO REDCOMEND USINF THE CARPLAY MAP NO SAFE IS BETTER TO USE ... Read more
Incident date: Nov 21, 2025
THE BLUETHOOD AND CARPLAY NOT WORK EVERYTIME I CONECT AND DRIVING LONG DRIVES TAKE ME OUT I CAN CINECT BACK AND DRIVING I DON'T FEEL SAVE DRVING WITH THE MAP USING MY CARPLAY TAKE ME OUT SO FOR SAFTY I USE MY PHONE INSTED I CAR BCS I TRY TO GE SOME ON TIME AND FOLLOW THE MAP BUT TAKE OUT AND I DON'T WHERE TO YOU GET DISTRSTIVE NO REDCOMEND USINF THE CARPLAY MAP NO SAFE IS BETTER TO USE ... Read more
Incident date: Mar 6, 2026
Description of the Safety Defect: "My 2022 RAM 1500 eTorque experiences sudden and dangerous engine stalling while driving, causing a complete loss of motive power in traffic. This issue has been present since the vehicle had 13,522 miles (October 2022) and persists at 122,000 miles. I have identified severe corrosion and water intrusion on the 48V eTorque battery cable terminals located behind th... Read more
Incident date: Jun 1, 2023
The rear camera comes “loose” and does not register all the time. It seems to be a simple electric issue; possibly an electrical short. I believe it can be easily “fixed” (temporarily) by opening the trunk and running fingers over the camera, it should not happen. I purchased my Malibu new and seldomly drive, approximately 25k miles. I maintain proper maintenance and ensure cleanliness to ... Read more
Incident date: Jun 1, 2023
The rear camera comes “loose” and does not register all the time. It seems to be a simple electric issue; possibly an electrical short. I believe it can be easily “fixed” (temporarily) by opening the trunk and running fingers over the camera, it should not happen. I purchased my Malibu new and seldomly drive, approximately 25k miles. I maintain proper maintenance and ensure cleanliness to ... Read more
Incident date: Jun 1, 2023
The Coolant liquid is absorved with no external leaking. There is an active Recall (19V-757, FCA Recall VB1) that the dealer said fits perfectly my vehicle but for some reason my VIN# is not included under the recall and they can not do anything unless I pay them.
Incident date: Mar 6, 2026
Rear back up camera is inverted. Has been for many years. Ford says no fix. There has been many recalls for this problem on other model years. Why not this year, 2011
Incident date: Mar 6, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine in my 2025 Chevrolet Silverado 1500 experienced a catastrophic internal failure caused by a failed thrust bearing in the crankshaft assembly. The failure caused the engine to stop operating immediately and without warning. The vehicle and engine are currently at a dealership/service facili... Read more
Incident date: Mar 6, 2026
Windshield washer system failure, recurring problem. Last repaired 18 November 2025. Dealer did not replace the failed components. instead used compressed air to clear the clogged nozzles. As a federal regulated safety system, they should have quarantined the failed components for analysis by Ford engineering. NHTSA complaint number 11700184 was generated. If I can't clear the dirt from my windsh... Read more