Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Oct 1, 2025
My 2017 Subaru Forester Touring (VIN: [XXX] , 118,200 mi) has a recurring EyeSight failure where the system becomes disabled and will not complete camera registration or calibration. Subaru of Sterling (VA) diagnosed active code B28A0 “Vehicle Model Judgment” and noted that the EyeSight stereo camera would not accept vehicle model registration. The technician documented: “Error for camera ad... Read more
Incident date: Jan 5, 2026
* Sudden shutdown while driving * Dash failure * “Vehicle not in park” message * RF hub failure * Recall references While driving at highway speeds and without warning the entire dashboard shut off and the vehicle lost power. The message “Vehicle Not in Park” appeared. My son was forced to coast off the highway to safety. Once the vehicle stopped, it shifted itself into park. The truck res... Read more
Incident date: Jan 5, 2026
* Sudden shutdown while driving * Dash failure * “Vehicle not in park” message * RF hub failure * Recall references While driving at highway speeds and without warning the entire dashboard shut off and the vehicle lost power. The message “Vehicle Not in Park” appeared. My son was forced to coast off the highway to safety. Once the vehicle stopped, it shifted itself into park. The truck res... Read more
Incident date: Jan 5, 2026
While driving the vehicle in normal road conditions the car suddenly stop and activated the seat belts. This incidents has happened 4 times. The vehicle has been taken to the Mercedez-Benz service and it gas been released with no findings. I am concerned with this safety issue on my leased vehicle and the risk to cause a collision or injury. The last incident occurred on 3/8/2026, while driving th... Read more
Incident date: Feb 9, 2026
The contact owns a 2021 Toyota Highlander equipped with Bridgestone Tires, Tire Line: Alenza Sport, Tire Size: 255/50/R20, DOT Number: 276100C2R. The contact stated the vehicle was inspected by the dealer, where it was discovered that all four tires were prematurely worn quickly and showed defects. The tires were replaced under NHTSA Campaign Number: 24V452000 (Tires). The dealer informed the cont... Read more
Incident date: Feb 9, 2026
The contact owns a 2018 Ford F-150. The contact stated that while towing a camper at an undisclosed speed, the vehicle occasionally hesitated to upshift in gear while the accelerator pedal was depressed. The check engine warning light was illuminated. The contact stated that while driving at high speeds with cruise control, the vehicle shuddered abnormally. The contact pulled over to the shoulder ... Read more
HYUNDAI
SANTA FE SPORT
(2016) - FUEL SYSTEM, DIESEL
Mar 12, 2026
Incident date: Mar 9, 2026
The contact owns a 2022 Ford F-450 SD. The contact stated that while driving at 25 MPH and depressing the accelerator pedal, the vehicle failed to respond and shut down unexpectedly. The check engine warning light was illuminated. The vehicle was restarted and operated as intended. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the fuel syst... Read more
Incident date: Mar 12, 2026
Wipers intermittently travel different distances and strike the A-pillar. The dealer could not reproduce, but you have video evidence. The vehicle is still under warranty, and the dealer refuses to repair. It has been happening the entire time we have had the vehicle. It currently has 18,000 miles 2025 Honda CR-V I have included video links: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREED... Read more
Incident date: Mar 12, 2026
The transmission in my 2019 Toyota Camry failed prematurely at approximately 99,854 miles and causes the vehicle to fail to engage properly when shifting into drive. The dealership confirmed the transmission requires replacement. Because this defect affects the vehicle’s ability to move safely from a stopped position, it represents a potential safety hazard.
Incident date: Mar 12, 2026
The 3.8L Lambda II GDI V6 engine suffered catastrophic failure at approximately 102,000 miles. The root cause is excessive oil consumption documented by an independent repair shop well before the 100,000-mile powertrain warranty expired. At 81,207 miles, during a routine oil change, the mechanic checked oil level before draining and found nothing on the dipstick. Only about 3 quarts drained from a... Read more
Incident date: Feb 27, 2026
ICS malfunction error light and check engine light came on. I received a recall notice that this was being looked into but now the water pump has went out. The car is overheating.
Incident date: Feb 27, 2026
ICS malfunction error light and check engine light came on. I received a recall notice that this was being looked into but now the water pump has went out. The car is overheating.
Incident date: Mar 7, 2026
Rear view camera constantly faults, and fails to work, also accelerating issue, surges on take offs. Started in 2024, dealership will tell me they could not replicate, and deny issue.
Incident date: Mar 4, 2026
After experiencing loss of power and loss of propulsion on the highway, took the car to Tropical Chevrolet in Miami Shores, FL. after diagnosing the car for $287.37 (credited to the estimate total of $3101.20), the dealership replaced the Battery Energy Control Module and bled the battery pack cooling system. We paid the bill ($2665.89). On January 4, 2026 the check engine light came on again whe... Read more
Incident date: Mar 4, 2026
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact h... Read more
Incident date: Mar 4, 2026
recall incomplete safety issue since 2024- level 3 rapid charging not available to use due to possibility of combustion
Incident date: Mar 10, 2026
The contact owns a 2018 GMC Sierra 1500 Denali. The contact stated that while driving at an undisclosed speed, and while the vehicle was parked, the running boards unexpectedly lowered. Additionally, there was oil leaking from the vehicle, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with camshaft failure. The contact was informed ... Read more
Incident date: Feb 28, 2026
Headlights cut out when it says low beam out and both headlights are new and work fine until it decides it doesn’t. Transmission is faulty in these cars.
Incident date: Feb 28, 2026
Headlights cut out when it says low beam out and both headlights are new and work fine until it decides it doesn’t. Transmission is faulty in these cars.
Incident date: Feb 28, 2026
After taking a left turn my car suddenly just stopped abruptly. There was a car behind me who just missed running into me.
Incident date: Oct 7, 2025
The contact owned a 2024 Volvo XC40. The contact stated that his wife was entering a parking lot at approximately 10 MPH when she heard the vehicle engine abnormally revving and the vehicle independently accelerated. The vehicle drove through the parking lot and crashed into a tree. The contact stated that the driver's and passenger front air bags deployed, and the front collision avoidance had no... Read more
Crash
1 injured
Incident date: Oct 7, 2025
The vehicle has turned off twice while driving. Endangering the safety of everyone in the vehicle
Incident date: Oct 7, 2025
The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted several times about the recall and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of ti... Read more
Incident date: Dec 22, 2025
My car will not charge at my home power charger or any L1 or L2 AC based power system. It will only charge at higher price fast DC chargers which are limited and not at my house. This is apparently a commonly known flaw with this vehicle that has not been addressed and I am now waiting more than 20 days for a replacement part to be ready.
Incident date: Mar 4, 2026
Vehicle burns approximately 1 quart of oil every 1000 miles.
Incident date: Mar 1, 2026
On August 15, 2025, I was backing my vehicle when the rear view camera screen went blank, providing no image of what was behind me. With no warning and no image, I collided with a rock and landscape, causing damage to the rear of my vehicle. At the time of this incident, my vehicle had an open, unrepaired safety defect under Safety Recall 25TA13, which specifically addresses the condition that th... Read more
Crash
Incident date: Mar 10, 2026
Without any warning or incident, The multipurpose camera has failed and several systems are no longer available. DTC U3000-49 This includes, cruise control not working as well as auto high beams and autobraking
Incident date: Feb 27, 2026
hello I am formally reporting: Safety‑Critical Failures and Applicable Federal Requirements the attached 2019 BMW X3 – VIN [XXX] 1. Rearview Camera Failure Federal Requirement: FMVSS 111 – Rear Visibility Relevant Obligations: - Rearview image must activate automatically when shifting into reverse. - System must provide a minimum field of view. - System must function reliably under no... Read more
Incident date: Mar 6, 2026
I was driving Honda CRV on Route 60, MPH was about 30 when the vehicle went to side by side on the road. This is a 2 lane highway. If some was coming the other way I could not help from colliding into them. I pulled over as soon as I could. The Honda has a left rear frams is broken. I heard other people announcing that their frame on CRV Honda 2012 is broken at the same side. It is a good car exce... Read more
Incident date: Mar 6, 2026
The contact owns a 2021 Chevrolet Suburban. The contact stated that while driving 35 MPH on the highway, the vehicle stalled. The contact pulled over to the side of the road. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired ou... Read more
Incident date: Mar 8, 2026
PARKING VEHICLE AT 5MPH BRAKES DID NOT WORK, AND CAR SHOT FORWARD-HIT STEEL POST.
Crash
Incident date: Mar 10, 2026
As I was driving at 55mph on the hwy I started smelling gas. I thought it was the car in front of me so I was just going to pass him, but quickly realized I did not have the power to pass another car. So I pulled over on the highway and got out of my truck and noticed flames dripping from the center of the vehicle by looking at the front driver wheel area. I tried to put out with a fire extinguish... Read more
Fire
Incident date: Mar 10, 2026
As I was driving at 55mph on the hwy I started smelling gas. I thought it was the car in front of me so I was just going to pass him, but quickly realized I did not have the power to pass another car. So I pulled over on the highway and got out of my truck and noticed flames dripping from the center of the vehicle by looking at the front driver wheel area. I tried to put out with a fire extinguish... Read more
Fire
Incident date: Mar 10, 2026
As I was driving at 55mph on the hwy I started smelling gas. I thought it was the car in front of me so I was just going to pass him, but quickly realized I did not have the power to pass another car. So I pulled over on the highway and got out of my truck and noticed flames dripping from the center of the vehicle by looking at the front driver wheel area. I tried to put out with a fire extinguish... Read more
Fire
Incident date: Mar 11, 2026
While drivinh ABS module stopped working in 2019 Ram 1500, found out their is a recall but my vehicle is not included....The OEM module is back ordered since Covid....This is unacceptable because that tells me this is a common problem and should be addressed.
Incident date: Mar 6, 2026
The contact owns a 2003 Jeep Liberty. The contact stated that while turning the steering wheel to the left or the right, the steering wheel was difficult to turn due to a loss of power steering assist. There was a grinding sound while turning the steering wheel. The sound was loud enough to hear outside of the vehicle. There was an unknown orange warning light displayed briefly. The vehicle was no... Read more
Incident date: Mar 10, 2026
When it is too windy or rains my blindspot warning light will indicate there is something there when there isn't. I'm unsure of when I really started to notice it and watch for it to occur
Incident date: Mar 10, 2026
When it is too windy or rains my blindspot warning light will indicate there is something there when there isn't. I'm unsure of when I really started to notice it and watch for it to occur
Incident date: Mar 10, 2026
My noise cancelation malfunctioned from the first month of of purchasing it 11/2023. It took two years numerous dealership visits, update after update. I filed a lemon law claim. I had a GM claim. No one could fix it. They told me I could do 3 things. Update again, cut the wires (which of course voids the entire warranty) or have them disconnected (if they could even be disconnected). I finally f... Read more
Incident date: Feb 21, 2026
The side mirror amber lights warning of a vehicle in the blind spot randomly illuminate and remain on for upwards of an hour or upon turning the vehicle off and back on. The dash randomly notifies me that the forward collision warning isn't available and both side mirror blind spot warning lights illuminate for upwards of an hour or until I turn off and restart the vehicle. The Dash randomly goes ... Read more
Incident date: Feb 21, 2026
The side mirror amber lights warning of a vehicle in the blind spot randomly illuminate and remain on for upwards of an hour or upon turning the vehicle off and back on. The dash randomly notifies me that the forward collision warning isn't available and both side mirror blind spot warning lights illuminate for upwards of an hour or until I turn off and restart the vehicle. The Dash randomly goes ... Read more
Incident date: Feb 21, 2026
The side mirror amber lights warning of a vehicle in the blind spot randomly illuminate and remain on for upwards of an hour or upon turning the vehicle off and back on. The dash randomly notifies me that the forward collision warning isn't available and both side mirror blind spot warning lights illuminate for upwards of an hour or until I turn off and restart the vehicle. The Dash randomly goes ... Read more
Incident date: Mar 10, 2026
"On [XXX], my 2016 Hyundai Tucson (VIN [XXX] ) experienced severe engine power loss and mechanical noise under load while driving uphill, creating a dangerous safety situation. This occurred 2 days after a dealer visit (February 19, 2026) where an open KSDS Service Campaign (TSB HCE22-14-E600-TL, Issue 10D021) — directly related to engine monitoring — was left incomplete. The dealer subsequent... Read more
Incident date: Mar 10, 2026
"On [XXX], my 2016 Hyundai Tucson (VIN [XXX] ) experienced severe engine power loss and mechanical noise under load while driving uphill, creating a dangerous safety situation. This occurred 2 days after a dealer visit (February 19, 2026) where an open KSDS Service Campaign (TSB HCE22-14-E600-TL, Issue 10D021) — directly related to engine monitoring — was left incomplete. The dealer subsequent... Read more
Incident date: Dec 1, 2025
I purchased the car about 30 days ago. in that short time on two occasions, with absolutely NO REASON the 'Forward Safety Warning System' engaged and applied the brakes so severely that on both occasions i narrowly missed being rear-ended. Fortunately, all vehicle occupants had their seat belts on, otherwise we would have been thrown around the car. In the first occasion my husband was driving ... Read more
Incident date: Dec 1, 2025
I purchased the car about 30 days ago. in that short time on two occasions, with absolutely NO REASON the 'Forward Safety Warning System' engaged and applied the brakes so severely that on both occasions i narrowly missed being rear-ended. Fortunately, all vehicle occupants had their seat belts on, otherwise we would have been thrown around the car. In the first occasion my husband was driving ... Read more
Incident date: Mar 1, 2026
Relates to the Volkswagen Recall: 28H7-Ignition Switch that for some reason is only applied to Jetta's but needs to be expanded to include 2019 Tiguans . In vehicles equipped with a conventional ignition switch, the polyfuse can fail, particularly when the vehicle is operated in high temperature environments. If the polyfuse fails, it can result in the engine stalling while driving and failure of ... Read more
Incident date: Mar 10, 2026
The infotainment screen is ghost touching (changing screens on it's own). If using gps from my phone that is a problem. The radio doesn't stay on at times while the screen is flipping to numerous places on it's own. I read online that many people are having this problem so it should be covered as a defect, a recall. My car is garage kept and kept very clean. I tried resetting but didn't help.
Incident date: Feb 28, 2026
When coming to a stop at a stop sign, my truck randomly shut off while in gear, automatically shifted to park and put the ebrake on. I restarted my truck and shut off the ebrake and drove fine the rest of the way.
Incident date: Mar 1, 2025
With only 3320 miles on vehicle have a Bubble on sidewall didn't hit anything. P 255/ 45 R 20 105V Pirelli States could happen if it was a pothole.