Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
HYUNDAI
SANTA FE HYBRID
(2022) — UNKNOWN OR OTHER
Jan 5, 2026
Incident date: Dec 18, 2025
While accelerating at a light, the accelerator became unresponsive, only propelling the vehicle a couple miles per hour. I was not able to pull over, as I was in the left lane of a very busy road. After about 15 seconds of lack of acceleration, the accelerator responded enough for me to pull over. I’m glad this incident did not occur on a highway, during a turn, or other hazardous situations. Da... Read more
HYUNDAI
SANTA FE HYBRID
(2022) — ENGINE
Jan 5, 2026
Incident date: Dec 18, 2025
While accelerating at a light, the accelerator became unresponsive, only propelling the vehicle a couple miles per hour. I was not able to pull over, as I was in the left lane of a very busy road. After about 15 seconds of lack of acceleration, the accelerator responded enough for me to pull over. I’m glad this incident did not occur on a highway, during a turn, or other hazardous situations. Da... Read more
Incident date: Oct 16, 2025
My vehicle had check engine lights on throughout the last couple of years. Every time I bought it to the dealer, they ignored it and said the light went off. The machine doesn't pick up anything. Now the check engine light is on and the cylinder head and diagnostic head, something is wrong. They will fix the diagnostic head but not the cylinder head. The dealership knew there was ongoing issue... Read more
Incident date: Aug 18, 2025
The contact owns a 2025 Honda Prologue. The contact stated that while driving at various speeds, the battery suddenly experienced a loss of power. An unknown message was displayed. The vehicle was taken to a local dealer, where it was diagnosed; however, the cause of the failure was not identified. The vehicle was not repaired. In addition, the contact stated that the failure had progressed over t... Read more
HYUNDAI
SANTA FE HYBRID
(2025) — ENGINE AND ENGINE COOLING
Jan 5, 2026
Incident date: Jan 5, 2026
The contact owns a 2023 Toyota Tundra. The contact stated that while driving approximately 60 MPH, the instrument cluster went black, and the vehicle started losing motive power. The contact stated that the vehicle stalled but almost immediately restarted. The contact was able to keep driving, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was taken to a loca... Read more
HYUNDAI
SANTA FE HYBRID
(2025) — UNKNOWN OR OTHER
Jan 5, 2026
Incident date: Jan 5, 2026
Supplemental Update – Ongoing Safety Concerns and Extended Loss of Use Since submitting my initial complaint, my leased Hyundai vehicle (VIN [XXX] ) has now been presented for service for the third time for the same unresolved safety-related issues. The vehicle has been held by the dealership for eight (8) consecutive days during this service visit with no resolution and no clear timeline for... Read more
HYUNDAI
SANTA FE HYBRID
(2025) — FUEL/PROPULSION SYSTEM
Jan 5, 2026
Incident date: Jan 5, 2026
Supplemental Update – Ongoing Safety Concerns and Extended Loss of Use Since submitting my initial complaint, my leased Hyundai vehicle (VIN [XXX] ) has now been presented for service for the third time for the same unresolved safety-related issues. The vehicle has been held by the dealership for eight (8) consecutive days during this service visit with no resolution and no clear timeline for... Read more
Incident date: Jan 3, 2026
I’m unable to address recall NHTSA 25V572, Ford program 25S89, a rear camera issue affecting my 2015 Lincoln MKC. The dealership made two attempts ordering parts on backorder to address the recall at my service appointment today. After receiving parts last week, Ford told dealers they do not recommend installing these parts to address the recall—the dealer also said they do not know the proced... Read more
Incident date: Jan 2, 2026
There has been two recalls on my motorcycle. My bike passed the first inspection, i took my bike in two weeks ago for the 2nd inspection, per my Kawaskai dealer my bike did not pass. They informed me that my bike required a new engine. On saturday I call my dealer and was told that Kawasaki re worded the recall fix solution and that my bike passed. My dealer said that the reworded statment makes n... Read more
Incident date: Feb 5, 2024
I've owned the truck for only a short period of time. Sometimes when I park it, the truck will not allow me to rengage drive or reverse. Its stuck, as if the parking break is on or some safety feature is locking it from moving. One time it cleared by pulling the parking break after I turned it on an off, the other by turning on an off the lane safety/assit button on top of the instrument panel.
Incident date: Nov 14, 2025
Steering it getting stuck when Turing from left to center. It also make brake squeaking.
Incident date: Jan 2, 2026
Even after the Volvo R10320 - WAM Upgrade recall, the backup camera is STILL unavailable at times when reversing. The recall and software update did not fix the issue. I would start the car and begin to reverse and met with "Camera is temporarily unavailable". I do not know what else do to as Volvo is slow to respond or provide anytime of upgrade or timely fix. This has happened multiple times... Read more
Incident date: Jan 2, 2026
The vehicle was plugged in overnight. To the set 80% limit. When I got up to leave for work and take family out. The vehicle check electrical system warning ⚠️ came on and the then the vehicle would not drive past 41mph. Then in a few minutes dropped down to 28mph and would not go any further. Took the car to dealership which was miles away and 18 miles per hour was my top speed when I pulle... Read more
Incident date: Jan 2, 2026
The vehicle was plugged in overnight. To the set 80% limit. When I got up to leave for work and take family out. The vehicle check electrical system warning ⚠️ came on and the then the vehicle would not drive past 41mph. Then in a few minutes dropped down to 28mph and would not go any further. Took the car to dealership which was miles away and 18 miles per hour was my top speed when I pulle... Read more
Incident date: Jan 3, 2026
Remedy not available yet
Incident date: Jan 3, 2026
While charging at a level 2 charger (6 kW) the car stop charging at 61% for no apparent reason. I was unable to restart charging. Within 2-3 minutes of starting the car and driving, received a warning to “check the vehicle electrical system” and then within another minute or two, another warning to “stop vehicle and check power supply.” I was traveling under 20 mph the entire time.
Incident date: Jan 3, 2026
While charging at a level 2 charger (6 kW) the car stop charging at 61% for no apparent reason. I was unable to restart charging. Within 2-3 minutes of starting the car and driving, received a warning to “check the vehicle electrical system” and then within another minute or two, another warning to “stop vehicle and check power supply.” I was traveling under 20 mph the entire time.
Incident date: Dec 13, 2025
BMW knows there is a problem with the 2013 x3 timing chain. I have continuously had my BMW serviced at there shops. Never once when my car was in for service did they mention the issue or proactively check. My vehicle now has the issue per the dealership snd indicated it is approximately a 20k repair which they included a new engine. I also followed BMWs recommendation to have the oil changed ... Read more
Incident date: Dec 13, 2025
Rear sunroof exploded randomly.
Incident date: Dec 29, 2025
The back up camera image is distorted with yellow, purple and green colors that make distinguishing objects difficult. This makes striking persons or objects much more likely. This is not an intermittent problem but a constant one. The dealer will not remedy the issue without charging a substantial amount (over $600). This should be the subject of a recall.
Incident date: Dec 29, 2025
Issue Type: Intermittent Electronic System Failure / Critical Safety Hazard Description of Incident: A severe safety-related incident occurred while driving at night on 12/29/2025, at approximately 5:48 pm. Under fully dark winter conditions in MA, while the vehicle was in motion with the headlights set to AUTO, the following events occurred: Total System Blackout: All interior and exterior lighti... Read more
Incident date: Dec 29, 2025
Issue Type: Intermittent Electronic System Failure / Critical Safety Hazard Description of Incident: A severe safety-related incident occurred while driving at night on 12/29/2025, at approximately 5:48 pm. Under fully dark winter conditions in MA, while the vehicle was in motion with the headlights set to AUTO, the following events occurred: Total System Blackout: All interior and exterior lighti... Read more
Incident date: Nov 12, 2024
MFG RECALL #25S76 NHTSA RECALL #25V467 FORD IS NOT COMPLYING IN FIXING THIS RECALL ABOVE. IT HAS BEEN 5 MONTHS AND I HAVE ONLY RECEIVED ONE LETTER STATING THE RECALL ABOVE. THIS IS A PROBLEM WITH POSSIBLE "CRACKED FUEL INJECTORS" WHICH COULD RESULT IN A POSSIBLE ENGINE FIRE! WHEN AM I GOING TO RECEIVE A NOTICE TO CORRECT THIS PROBLEM.
Incident date: Nov 12, 2024
The GDI v6 motor that’s in it shudders and rattles when at idle. There’s metallic shavings and gas smell on the dipstick. It’s always low on oil and smokes a little at idle aswell. It’s completely ran out of oil and been to the shop 3x so far in a years time. Add oil to it every 2-3 weeks at this point ,It’s not leaking oil it’s definitely burning it. Once the dealership even had to co... Read more
Incident date: Dec 26, 2025
We were driving down an interstate highway going 70 mph on a foggy Christmas Eve 2025 approximately 7 a.m. No cars were close around us. We had been on the road for 30 minutes or so, and it was in the 50-60 degree temperature range. Suddenly we heard what sounded like a gunshot right above our heads. We opened the sunshade under the sunroof, and saw that our sunroof had exploded and left a hol... Read more
Incident date: Nov 3, 2025
At approximately 75,000 miles, my 2020 Honda CR-V began experiencing serious engine performance issues, including jerking, hesitation, and rough operation while driving. The check engine warning light began flashing, indicating an active engine misfire. During these events, the vehicle’s acceleration and engine response became unpredictable. Only traveling at 5 mph. The ignition coils and spa... Read more
Incident date: Jan 4, 2026
On December 30, 2025, I was driving the Tahoe at a highway speed in Oklahoma City, Oklahoma. I experienced two engine shut-offs. I was able to get the Tahoe to the Chevrolet dealer in Midwest City, OK. Advisor Tim took care of the vehicle and said that they "couldn't replicate the problem." He did mention he had to add engine oil because it was a quart low. We noted that we are currently conductin... Read more
Incident date: Jan 4, 2026
While driving on highway, there’s loud pop came from rear area and then the “check electrical vehicle system” warning light came on. The car wasn’t able in turtle mode.
Incident date: Jan 3, 2026
The daytime running lights only partially work and are very dim, blue, or completely off.
Incident date: Dec 19, 2025
This is the date I first took the vehicle to a dealership. The Transmission has performed poorly and the wiper would not work at all and it was not a fuse problem. Transmission finally failed and had to be replaced (6/25) but car is in a dealership for the 3rd time for windshield wipers. They do not work so car is dangerous. You leave home with no rain and then there is rain and wipers sometimes w... Read more
Incident date: Jan 3, 2026
While driving, most often at dawn/dusk and commonly with cruise control engaged, the vehicle will falsely detect a vehicle ahead when none is present. It then triggers sudden Automatic Emergency Braking along with a crash/forward-collision indicator, causing an abrupt speed drop of 15–20 mph. This is a major safety concern for my family and me while commuting in our family vehicle. If a vehicle ... Read more
Incident date: Jan 2, 2026
Driver headrest AHR has deployed without any accident or incident. Car is under 100,000 miles. Dealer advises there is no recall or extended warranty on this issue, however research shows other jeep vehicles manufactured at the same time with extended warranty. Safety now at risk as no repair for factory issue and headrest now pushes head out of alignment with the seat.
Incident date: Jan 2, 2026
I had driven a few miles to a store and was inside for about 10 minutes. I went out to the parking lot and started the car by pressing the button. Within the first couple of seconds after starting, there was a loud pop sound, followed by alerts on the dashboard. Checking the onboard diagnostics, I saw an alert that the charging system had a fault. Using the MyHyundai app, I saw a diagnostic code o... Read more
Incident date: Nov 15, 2025
On January 3, 2026, I test drove a 2017 Jeep Grand Cherokee (VIN [XXX] ) from a franchised Jeep dealership in Lewiston, Idaho. After the test drive, the vehicle was placed on a lift and it was discovered that the front driver-side lower ball joint was missing a retaining bolt, allowing separation from the lower control arm. This condition created an immediate risk of suspension failure and loss of... Read more
Incident date: Nov 15, 2025
Airbags did not deploy no indicator light came on before nor after I was struck from my driver side front area and yes it is available for inspection upon request. My safety along with my sisters safety was put at risk due to the negligence and cheapness of the dealership I purchased the car from also from there misleading information and improper inspection before selling me the car Car has not... Read more
Crash
Incident date: Nov 15, 2025
Airbags did not deploy no indicator light came on before nor after I was struck from my driver side front area and yes it is available for inspection upon request. My safety along with my sisters safety was put at risk due to the negligence and cheapness of the dealership I purchased the car from also from there misleading information and improper inspection before selling me the car Car has not... Read more
Crash
Incident date: Dec 10, 2025
Fuel smell in the engine compartment and visible leaking fuel on the lower hoses per NHTSA Campaign Number 18V837000. I previously complained about this in April 2025 (ID 11669847). Dealer inspected in April 2025 and replaced the lower hose, but I still would smell fuel. After a lot of my own troubleshooting over the last six months, I have determined that when the car has sat un-used for over 24 ... Read more
Incident date: Dec 10, 2025
severe oil consumption. the vehicle eats the oil at an alarming rate. having to fill the oil tank very often and the engine light has been on. it is affecting acceleration at 30mph where the engine warning light will flash. It also completely dies while driving. very unsafe and needs to be resolved.
Incident date: Dec 10, 2025
severe oil consumption. the vehicle eats the oil at an alarming rate. having to fill the oil tank very often and the engine light has been on. it is affecting acceleration at 30mph where the engine warning light will flash. It also completely dies while driving. very unsafe and needs to be resolved.
Incident date: Aug 6, 2025
In-car pop-up advertisements, specifically from SiriusXM. The advertisement pops up while driving, attempting to use the safety features of the car, including navigation. It happens every few months, at random. There is no way to opt-out from the vehicle; the only option is using a desktop computer, creating an account, and finding the communication preferences. This is a dangerous feature, as it ... Read more
Incident date: Jan 3, 2026
I am reporting a safety defect involving a welded rear subframe component. The welded section snapped under normal driving conditions, and this is a safety-critical structural suspension component. There was no collision, misuse, or accident prior to this failure. The vehicle is currently not safe to drive due to the compromised rear suspension structure. I have included photos showing the snapp... Read more
Incident date: Jan 3, 2026
My vehicle experienced a sudden and complete loss of OnStar and telematics functionality during or immediately following a routing/software update. I had taken my vehicle in for my engine recall and noted another software update was required and specifically was told by multiple service members over the phone that the onstar services/telematics module was impacted and this update should resolve ... Read more
Incident date: Dec 7, 2025
To Whom It May Concern, I am writing to formally document and complain about the ongoing and unresolved issues with my vehicle, which has been subjected to repeated repair attempts without a successful or lasting resolution. What began as a single repair concern has escalated into an extended, exhausting process involving multiple failed repairs, continued warning indicators, and a complete lack ... Read more
Incident date: Dec 7, 2025
Check engine light came on and stayed on. When using heat for car it was not heating up well or to temp. Got in to be serviced 12/16/25-12/18/25. Replaced a plastic part in engine and said engine was not heating up like it should. Cost $814. Reset check engine light. On 1/2/26 reversed car out of driveway into street and car came to abrupt stop and would not shift into any other gears. Another veh... Read more
Incident date: Dec 7, 2025
Check engine light came on and stayed on. When using heat for car it was not heating up well or to temp. Got in to be serviced 12/16/25-12/18/25. Replaced a plastic part in engine and said engine was not heating up like it should. Cost $814. Reset check engine light. On 1/2/26 reversed car out of driveway into street and car came to abrupt stop and would not shift into any other gears. Another veh... Read more
Incident date: Jun 10, 2025
Check engine light came on and stayed on. When using heat for car it was not heating up well or to temp. Got in to be serviced 12/16/25-12/18/25. Replaced a plastic part in engine and said engine was not heating up like it should. Cost $814. Reset check engine light. On 1/2/26 reversed car out of driveway into street and car came to abrupt stop and would not shift into any other gears. Another veh... Read more
Incident date: Oct 31, 2025
The issue is the bearing in my CVT transmission. I've been advised by three different shops/dealerships that this is the problem while being quoted $10k plus to replace the transmission. Through research, this is a known issue with the 2018-2022 Toyota CHRs. Thus making this vehicle heavily UNSAFE to drive and Toyota is not taking any accountability with this problem. There have been no warning li... Read more
Incident date: Oct 31, 2025
The weather became cold outside. After first frost overnight, an oil leak started underneath the hood next to the front passenger side tire. Got in be serviced 11/19. Told the plastic piece to oil housing assembly cracked and had 9 other palisades in for same exact issue. No warning lamps. Cost $519 to replace part.
Incident date: Oct 31, 2025
The weather became cold outside. After first frost overnight, an oil leak started underneath the hood next to the front passenger side tire. Got in be serviced 11/19. Told the plastic piece to oil housing assembly cracked and had 9 other palisades in for same exact issue. No warning lamps. Cost $519 to replace part.
Incident date: Jul 1, 2023
Vehicle: 2018 Honda Odyssey Component: Suspension – Rear Shock Absorbers Mileage at Failure: ~50,000 miles I am submitting this complaint to report a premature and potentially unsafe failure of the rear shock absorbers on my 2018 Honda Odyssey, as well as what appears to be a systemic defect affecting 2018–2024 Honda Odyssey vehicles. At approximately 50,000 miles, the rear shocks on my vehic... Read more