Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Mar 17, 2026
The engine suffered catastrophic failure, piston number six 6and connecting rod broke in pieces and made a hole on the block. This is a L 87 engine 6.2 L.
Incident date: Mar 12, 2026
The contact owns a 2020 Kia Rio. The contact stated that while coming to a stoplight, the vehicle unexpectedly stalled. There was no warning light illuminated. The vehicle did not need to be restarted. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact was informed by the dealer that the failure could not be duplicated. The manufacturer was not mad... Read more
Incident date: Mar 12, 2026
The contact owns a 2021 Ford Bronco Sport. The vehicle was taken to Take 5 Oil Change for an oil change, and the contact was informed that the coolant reservoir was empty. The vehicle was taken to Ritchie Automotive, where it was diagnosed that the water pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the N... Read more
Incident date: Mar 12, 2026
My Honda Pilot automatically applied the brakes 2 times while traveling on the interstate at 60 mph when there was no one in front of me and no one even near me. Both times it applied the brakes automatically and suddenly for no reason. It could have caused a bad accident. I was fortunate no one was behind me. Honda denies anything is wrong because it didn’t do it for them when they took it for ... Read more
Incident date: Feb 1, 2026
My Honda Pilot automatically applied the brakes 2 times while traveling on the interstate at 60 mph when there was no one in front of me and no one even near me. Both times it applied the brakes automatically and suddenly for no reason. It could have caused a bad accident. I was fortunate no one was behind me. Honda denies anything is wrong because it didn’t do it for them when they took it for ... Read more
Incident date: Mar 17, 2026
I experienced a complete loss of power steering on my 2011 Ford Fusion. Luckily I managed to avoid an accident and had the vehicle towed to my mechanic. When he told me what caused the issue, I looked up all recalls on this vehicle using my VIN for the 2011 Ford Fusion on both Ford's website and the nhtsa.gov website. There was a recall in 2015 for Loss of Electric Power Steering Assist NHTSA I... Read more
Incident date: Mar 15, 2026
I am reporting a dangerous engine defect involving coolant intrusion into the combustion cylinders, specifically Cylinder 4. This is a known design flaw in the 2.0L EcoBoost engine block (referenced in Ford TSB 19-2346). My vehicle is experiencing a persistent misfire, loss of coolant without external leaks, white smoke from the exhaust, and a "waterfall" air-pocket sound in the dashboard. This d... Read more
Incident date: Oct 16, 2025
While driving on Intestate I-95 in the Express Lane at high speed in my 2022 Tesla Model Y, the hood (frunk) suddenly flew open, smashed into the windshield and remained in the upright position. Luckily I was able to slow down and ease blindly into the emergency lane without causing further damage to myself or others. I lost entire visibility at high speed and my windshield was smashed on the hig... Read more
Incident date: Feb 13, 2026
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted in reverse(R), the rear-view camera displayed a distorted image. Two local dealers were contacted; however, parts were not ... Read more
Incident date: Mar 13, 2026
Was driving 35mph speed limit in my town of Nashville NC, lost acceleration with cars clearly behind me, car stalled was enough speed to turn into a parking area and car will not re start due to high voltage battery going out on me while driving.car has 29,504 miles this battery should be replaced under warranty but service center is blaming me for it so they won’t honor warranty??? 5100 in repa... Read more
Incident date: Mar 16, 2026
Fuel pump gave of emissions that came through the vents and caused me to loose control and the smell immobilized me. The Dr said it may be carbon monoxide as they did test in hospital for 5 days I was lucky my wife was driving in front of me to get me out
1 injured
Incident date: Feb 13, 2026
I bought this car 6 months ago. I did not know it had a recall on the engine. The engine just died a week ago. I brought it to hyundai and the confirmed it was a recall and go ahold of corporate. Corporate is refusing to fix the recall because they said "I should have brought it in at the original recall in 2020." I did not own the car there and I was not aware of the recall at all. [XXX] is my... Read more
Incident date: Feb 13, 2026
The 2020 Yukon started to have serious loss of speed and decelerating issue when the vehicle would slow down and down shift to a lower gear. The issue with this is that once it downshifted it woul not engage in a gear again and leave me stranded on the road. I had to turn off the car and restart it for it to reengage in a gear enough to get it moving again and sometimes I had to try more than onc... Read more
Incident date: Feb 13, 2026
The 2020 Yukon started to have serious loss of speed and decelerating issue when the vehicle would slow down and down shift to a lower gear. The issue with this is that once it downshifted it woul not engage in a gear again and leave me stranded on the road. I had to turn off the car and restart it for it to reengage in a gear enough to get it moving again and sometimes I had to try more than onc... Read more
Incident date: Mar 17, 2026
Ford refuses to respond to emails nor return calls...... Cracked cylinder head caused from a known issue Ford failed to recall. The 2.0L Ecoboost uses an aluminum cylinder head with relatively thin casting areas between the combustion chamber and coolant passages. Coolant passages run very close to the exhaust valve seats. The turbocharged exhaust temperatures are EXTREMELY high. Thin aluminum sec... Read more
Incident date: Mar 15, 2026
The contact owns a 2015 Ford F-250. The contact stated that while reversing the back over prevention camera malfunctioned and displayed a black or distorted screen, creating a rear visibility hazard for the driver. The contact indicated that the failure was present after the vehicle had been repaired under NHTSA Campaign Number: 19V401000 (EQUIPMENT). The cause of the failure was not yet determine... Read more
Incident date: Mar 15, 2026
Car burning oil and engine started knocking no warning lights ever came on prior to knocking noise. Brought to mechanic and engine has failed. Vehicle has less that 130,000 miles on it.
Incident date: Feb 26, 2025
I purchased this car from Carvana on 02/25/26, 2022 Nissan Versa S Manual Transmission. On four occasions over the course of two separate days, while under way, I lost power and the car went into a limp mode. Twice I was able to pull off the road, twice I had to stop on the road. After coming to a complete stop I was able to place the car in first gear and continue on driving. This power loss ... Read more
Incident date: Jan 15, 2026
On Feb. 25th, 2026, while driving at high speeds (about 45 mph), the vehicle suffered a sudden and total loss of motive power. Diagnostic reports(DIACODE: D6121_00000000_01_901) later confirmed a failing 12V battery system with only 37% startability limit. This critical electrical failure coincided with the engine stalling, which resulted in the immediate impairment of electronic power steering an... Read more
Incident date: Mar 9, 2026
Charge port door on vehicle will not open regardless of what you do.
Incident date: Mar 9, 2026
Ford Motor Company Has Decided to Cancel/Pause Customer Satisfaction Campaign 22M03 without Reason or Notice Given to Customers at this Time after being Told By Service Advisor Ron Fultz #3689 at Anderson Ford 3601 Stockton Hill Rd Kingman, AZ 86409....That the effected Cameras as well as the Recall for the Rear Tailgate camera 22S51 would be Preformed....To no Avail as was told at the end of the ... Read more
Incident date: Mar 9, 2026
A “Service 4WD” warning light is currently illuminated on the dashboard. The front axles and shock/strut assemblies have already been replaced; however, the warning light remains on. The dealership has diagnosed the issue as a failed Power Transfer Unit (PTU). I was informed that many vehicles of similar make, model, and year are covered under a recall for this issue, but my specific vehicle ... Read more
Incident date: Feb 12, 2025
The forward looking sonar sensor turns off after the first 2 miles, which in turn deactivates the adaptive cruise control and the automatic emergency braking system. I have learned that this is a widespread problem on many Nissans, including the Rogue and Murano. The dealership said it was recalled on the Rogue, but not on the Murano, so it would cost thousands to replace.
Incident date: Feb 12, 2025
The forward looking sonar sensor turns off after the first 2 miles, which in turn deactivates the adaptive cruise control and the automatic emergency braking system. I have learned that this is a widespread problem on many Nissans, including the Rogue and Murano. The dealership said it was recalled on the Rogue, but not on the Murano, so it would cost thousands to replace.
Incident date: Dec 15, 2025
This car needs CV AXLE ASSEMBLY REPLACED as published under 'honda news' attached as i am in one one the 22 states that uses road salt. Honda dealer claims to have no knowledge of this , I need you to escalate please. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 2, 2026
This car needs CV AXLE ASSEMBLY REPLACED as published under 'honda news' attached as i am in one one the 22 states that uses road salt. Honda dealer claims to have no knowledge of this , I need you to escalate please. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 15, 2026
The contact owns a 2023 Dodge Charger. The contact stated that the “Service Shifter” message was intermittently displayed. While driving 60 MPH, the message was displayed and the vehicle shut off immediately. The vehicle was unable to be driven and was shifted into park. After shifting into park and waiting for several minutes, the contact was able to continue driving. A week later, while atte... Read more
Incident date: Mar 15, 2026
Tailgate unexpectedly opened when driving. Switch on and off when parked and drained battery
Incident date: Mar 15, 2026
Tailgate unexpectedly opened when driving. Switch on and off when parked and drained battery
Incident date: Mar 12, 2026
The contact owns a 2020 Ford Escape. The contact stated that while driving 70 MPH, the engine was running rough, and the vehicle unexpectedly decelerated to 25 MPH. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed the vehicle with coolant intrusion into the engine, causing the cylinder head to crack. The contact was informed that the e... Read more
HYUNDAI
SANTA CRUZ
(2025) - EQUIPMENT
Mar 17, 2026
Incident date: Mar 9, 2026
The contact owns a 2018 KZ Durango N/A RV. The contact stated that while the RV was parked, the awning was independently enabled. The contact removed the awning control unit and noticed that the awning control unit was filled with water. The vehicle was taken to the dealer. The contact was provided with a new awning control unit. The contact replaced the awning control unit; however, the failure r... Read more
Incident date: Mar 11, 2026
While driving at night I happened to notice that the headlights failed to illuminate the road sufficiently. Specifically, the truck was going downhill. As it approached the bottom and soon to go uphill, I noticed that there was a strict delineation in what was lit up and what was not. Being on a country two lane with no ambient lights and travelling at the posted 55mph I realized that I did not ha... Read more
Incident date: Mar 14, 2026
Backup camera fails to display image. The camera started failing about two years ago in 2024. I reported to Ford and to the dealership. I was informed no recall had been issued for my model year but has been issued for other model years. For the past year the camera has been completely non functional.
Incident date: Mar 13, 2026
The contact owns a 2020 GMC Acadia. The contact stated that the AC was inoperable. The message “Driving Assist Reduced - Drive with Care” was displayed. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the battery. While driving, t... Read more
Incident date: Mar 13, 2026
The exhaust system on my 2018 Chevrolet Traverse has failed due to cracking in the exhaust pipe and/or muffler assembly. This appears to be consistent with known issues in similar model years where exhaust pipe brackets separate and cause cracks or holes in the exhaust system. The failure has resulted in excessive exhaust noise and potential exhaust leakage. The dealership has confirmed the issue... Read more
Incident date: Mar 13, 2026
Following a "secondary" botched windshield replacement within 3 weeks performed by the Tesla Service Center in Carle Place, NY, my Tesla Model Y experienced a catastrophic structural water intrusion during rainfall. A great amounts of water dripping directly through the windshield seal into the cabin, soaking the dashboard electronics, floorboards, and much more water coming in from the brake peda... Read more
HYUNDAI
TUCSON HYBRID
(2026) - UNKNOWN OR OTHER
Mar 17, 2026
Incident date: Mar 16, 2026
I am filing a safety complaint regarding Tesla's removal of driver-controlled maximum speed in FSD (Supervised), a change that has alarmed a significant number of Tesla owners and safety-conscious drivers. Previous software allowed drivers to set a precise maximum speed via the steering wheel scroll wheel while FSD (Supervised) was active. Tesla replaced this with fixed "Speed Profiles" (Sloth, C... Read more
Incident date: Feb 18, 2026
Vehicle displays two warnings under normal usage. First warning is Emissions system issue and second is Brake System Failure. The Vehicle runs completely normal and operational, however these two warnings flash on the vehicle. The parking brake indicator also flashes. Vehicle has been to dealership/shop for multiple repairs; around 3-4 repairs within two months with no resolve for the same warning... Read more
Incident date: Nov 1, 2025
The Transmission jumps into 1St gear when spot at a traffic light or when parking.Back seat gap and Forward Collision Warning not functioning.
Incident date: Nov 1, 2025
The Transmission jumps into 1St gear when spot at a traffic light or when parking.Back seat gap and Forward Collision Warning not functioning.
Incident date: Feb 26, 2026
My 2017 Nissan Sentra is experiencing CVT transmission problems. The vehicle hesitates when accelerating, slips between gears, and sometimes loses power while driving. This creates a dangerous situation when entering traffic or driving at highway speeds. I contacted Nissan Consumer Affairs, but they stated there was nothing they could do because the vehicle is slightly over the 84,000-mile extend... Read more
Incident date: Feb 26, 2026
The transmission was ….. violently shaking , jerking, hesitating and eventually completely stopped working . The dealer recommended another transmission. In the meantime, we saw that some tranmissions from this car had a recall and vouchers were out to used to fix it.
Incident date: Feb 26, 2026
I am reporting a serious safety issue involving my 2026 Hyundai Palisade with fewer than 5,000 miles. Hyundai has now issued Recall 296 stating that the second and third row power seats may not respond properly when contacting an occupant or object. Prior to receiving the recall notice, I had already taken the vehicle to the dealership three separate times regarding problems with the rear seats a... Read more
Incident date: Mar 14, 2026
The ABS control module needs replacing. The day it started with issues, my abs light as well as esc light, at first. Later all dash lights came on, loud beeping and eventually lost all power while driving. I understand the "fuse" was replaced during recall, but if the damage was already in the making, why should consumer have to pay? I have had it to two different mechanics, first was hyundai d... Read more
Incident date: Mar 14, 2026
The ABS control module needs replacing. The day it started with issues, my abs light as well as esc light, at first. Later all dash lights came on, loud beeping and eventually lost all power while driving. I understand the "fuse" was replaced during recall, but if the damage was already in the making, why should consumer have to pay? I have had it to two different mechanics, first was hyundai d... Read more
Incident date: Mar 11, 2026
The contact owns a 2022 Jeep Wrangler. The contact stated that approximately one month prior to receiving notification of NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM); the vehicle experienced electrical failures and the battery failed to hold a charge, and the vehicle was not operational. Additionally, the transmission was extremely low on transmission fluid, and the differential was leaki... Read more
Incident date: Feb 5, 2026
The contact owns a 2022 Jeep Wrangler. The contact stated that approximately one month prior to receiving notification of NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM); the vehicle experienced electrical failures and the battery failed to hold a charge, and the vehicle was not operational. Additionally, the transmission was extremely low on transmission fluid, and the differential was leaki... Read more
Incident date: Feb 20, 2026
I was driving in a city at 30 miles per hour no acceleration and no load. I lost oil pressure, dumped all the oil out of the crankcase and then the engine locked up. I had it towed to my mechanic shop that i have work done. The technician diagnosed it as a failed oil cooler pressure supply line. Where the solid steel line crimps to a rubber oil hose, that connection had not been applied enough pre... Read more
Incident date: Feb 20, 2026
I started a Turo business and because of the recall on the Ford 2022 bronco sport I haven’t been able to rent my car out for the last eight months. Turo will not allow you to rent a car that has a recall this recall has been going on for eight months and there is no fix in the near future and it may be until the middle of July until we’ll hear anything else about a remedy to fix this issue wit... Read more