Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Oct 10, 2025
THERE IS A WARNING ON MY DASH WHEN THE VEHICLE IS PLACED IN REVERSE: REVERSE BRAKE ASSIST NOT AVAILABLE SEE MANUAL. THIS CONCERN HAS A TSB ATTACHED TO IT. MY CONCERN IS THAT GIVEN THE SAFETY NATURE OF THIS CONCERN AFFECTING F150S AND FORD MUSTANGS; THIS SHOULD BE COVERED BY THE MANUFACTURER AND NOT THE CONSUMER. FORD WILL REPAIR, HOWEVER, INVOICE THE CUSTOMER FOR THE COST WHICH I DO NOT AGREE... Read more
Incident date: Nov 28, 2025
Vehicle displayed reduced propulsion and shift to park while driving on highway then suddenly stopped. Dealer said battery failed after a year of diagnosing issue. Issue may be BECM which has extended warranty service but dealer not addressing the issue of car stalling but instead other costly minor issues leaving the vehicle a safety concern. Replacing battery with a bad BECM would lead to exact ... Read more
Incident date: Nov 28, 2025
Odometer Fraud. The contact purchased a 2019 Nissan Versa. The contact stated that after driving and parking the vehicle at the residence, an independent mechanic discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 174,485, with the instrument panel showing a mileage of 143,521. The scan tool used by the independent mechanic indi... Read more
Incident date: Jan 16, 2026
About 3 hours into a 4 hour drive (while the car was only months old, with just 1800 miles), the sound switched from playing the radio at a normal volume to suddenly extraordinarily loud crackle, static, popping noises. The noise continued at this indescribably high volume for about one minute while I tried anything to help -- I tried adjusting the volume knob, unplugging my phone (which was plugg... Read more
1 injured
Incident date: Jan 8, 2026
Two safety incidents occurred (October and November 2025) involving the power-folding second-row seats. A child was seated in the second-row captain’s chair when a sibling activated the seat from the third row. The seat failed to detect the occupant and continued moving forward, creating a crushing hazard. In one incident, my daughter (approx. 40 lbs, 46 inches tall) was partially trapped and sc... Read more
2 injured
Incident date: Jan 8, 2026
Two safety incidents occurred (October and November 2025) involving the power-folding second-row seats. A child was seated in the second-row captain’s chair when a sibling activated the seat from the third row. The seat failed to detect the occupant and continued moving forward, creating a crushing hazard. In one incident, my daughter (approx. 40 lbs, 46 inches tall) was partially trapped and sc... Read more
2 injured
Incident date: Mar 5, 2026
I am submitting this complaint to report a serious safety issue involving the airbag system in my vehicle. The airbag warning light has illuminated on the dashboard, and I also received a notification indicating that the airbag system may not function properly in the event of a crash. This creates a significant safety risk, as the airbags may fail to deploy when needed. I contacted an authorized... Read more
Incident date: Mar 5, 2026
The contact owns a 2017 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were ... Read more
Incident date: Mar 5, 2026
The contact owns a 2017 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were ... Read more
Incident date: Sep 26, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated on three occasions while driving at various speeds, there was a clunking or clicking sound coming from the engine compartment, before the vehicle lost power. The vehicle was taken to a dealer where it was diagnosed with engine rod bearing failure. The contact was informed that the rod bearings and engine block needed to be replac... Read more
Incident date: Feb 16, 2026
I purchased my new vehicle in June or July of 2024. I had to replace my windshield on September 26, 2024, then again on December 13, 2025 due to a crack. I recently have received another chip in my windshield on or about March 18, 2026. I am unsure whether all of these were due to rocks, but it seems unbelievable that a windshield would need to be replaced so often. I have safety concerns that ... Read more
Incident date: Jan 19, 2026
On Star module failure with severe backorder on parts
Incident date: Jan 19, 2026
There is a plastic cap holding in a metal bar on the underside of the car seat that came off. The metal bar could potentially become a projectile. I’m unsure of the purpose of the metal bar. If it is for latching into the base, structure integrity, or seatbelt. The car seat has not been inspected by the manufacturer has requested it be shipped back and has provided a shipping label, however I ... Read more
Incident date: Jan 19, 2026
There is a plastic cap holding in a metal bar on the underside of the car seat that came off. The metal bar could potentially become a projectile. I’m unsure of the purpose of the metal bar. If it is for latching into the base, structure integrity, or seatbelt. The car seat has not been inspected by the manufacturer has requested it be shipped back and has provided a shipping label, however I ... Read more
Incident date: Jan 12, 2026
The contact owns a 2021 Acura RDX. While driving at an undisclosed speed, there was an abnormal gunshot sound coming from the vehicle. The vehicle was driven to the residence. The contact inspected the exterior of the vehicle but found no failure. The contact stated that the following day, while driving at an undisclosed speed, the panoramic roof glass shattered, and glass shards fell inside the v... Read more
Incident date: Mar 19, 2026
after a recent recall (68C) for my 4xe the driving characteristics of my vehicle have totally changed. accelerationis delayed and jerky with the engine cutting in and out very unpredictavely now. electric range has also gone down in a real world scenario. Jeep has not clarified or explained that the recall did to the driving dynamics of the vehicle after the recall.
Incident date: Mar 19, 2026
after a recent recall (68C) for my 4xe the driving characteristics of my vehicle have totally changed. accelerationis delayed and jerky with the engine cutting in and out very unpredictavely now. electric range has also gone down in a real world scenario. Jeep has not clarified or explained that the recall did to the driving dynamics of the vehicle after the recall.
Incident date: Mar 18, 2026
After having the initial engine failure recall completed by the dealership by switching to a different viscosity oil… While traveling at 45 mph the motor made a knocking or ticking sound with a squeal and then “hiccuped “ and immediately lost all power. I was only able to steer the vehicle onto a busy sidestreet. The vehicle had recently been serviced by Cadillac. Once stopped, the vehicle c... Read more
Incident date: Mar 2, 2026
After having the initial engine failure recall completed by the dealership by switching to a different viscosity oil… While traveling at 45 mph the motor made a knocking or ticking sound with a squeal and then “hiccuped “ and immediately lost all power. I was only able to steer the vehicle onto a busy sidestreet. The vehicle had recently been serviced by Cadillac. Once stopped, the vehicle c... Read more
Incident date: Mar 2, 2026
The contact owns a 2024 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not ... Read more
Incident date: Mar 2, 2026
The contact owns a 2024 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not ... Read more
Incident date: Feb 6, 2026
I was driving and the car gave an electrical system warning, slowed, and thereafter would not go above about 20mph. Fortunately this happened on a local, low speed limit street. I'd rather not think about what might have happened if this had happened on a highway. The Integrated Charging Control Unit (ICCU) is no longer working as it should. The problem has been confirmed by the dealer/manuf... Read more
Incident date: Feb 6, 2026
I was driving and the car gave an electrical system warning, slowed, and thereafter would not go above about 20mph. Fortunately this happened on a local, low speed limit street. I'd rather not think about what might have happened if this had happened on a highway. The Integrated Charging Control Unit (ICCU) is no longer working as it should. The problem has been confirmed by the dealer/manuf... Read more
Incident date: Feb 6, 2026
I was driving and the car gave an electrical system warning, slowed, and thereafter would not go above about 20mph. Fortunately this happened on a local, low speed limit street. I'd rather not think about what might have happened if this had happened on a highway. The Integrated Charging Control Unit (ICCU) is no longer working as it should. The problem has been confirmed by the dealer/manuf... Read more
Incident date: Mar 10, 2026
NHTSA 20V-061 (Hyundai 188): ABS/HECU Module NHTSA 15V-100 (Hyundai 127): Electric Power Steering (EPS) NHTSA 13V-113 (Hyundai 110): Brake Light Switch
Incident date: Mar 13, 2026
I am a subsequent owner of this vehicle and it was sold to me with the known issue of coolant intrusion. Not only have I spent over $1000 in repairs. The issue is a known defect with the short block on the engine. While traveling down interstate 275 my car overheated without warning and shut off almost causing a four car collision.
Incident date: Mar 19, 2026
The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly slipped while changing gear, with the power train warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000.
Incident date: Feb 21, 2026
The fuel tank holder is rusted out and is a known issue on this model. Land Rover used materials that are prone to severe corrosion and I feel like my fuel tank will fall off at any moment and is unsafe to drive.
Incident date: Mar 16, 2026
The contact owns a 2018 Ram 2500. The contact stated that while driving at 40-45 MPH, the brakes and steering became inoperable, causing him to crash into an unknown vehicle. The air bags in the other vehicle did deploy. There were no reported injuries, air bag deployments, or fire for the contact's vehicle. A police report was filed. The traction control and ABS warning lights illuminated. The lo... Read more
Crash
Incident date: Dec 17, 2025
Electronic Power Steering just stopped all of a sudden while I was going up the mountain into North Carolina that almost caused an accident the only reason it didn’t is because of the pull off right after the curve I was going through when I lost all steering! With the truck already in the pull off I stopped to see if I had lost a serpentine belt unaware this Ram is equipped with the EPS System.... Read more
Incident date: Mar 16, 2026
I am reporting a life-threatening incident involving my 2020 Ford Fusion PHEV. On December 5, 2025, while my wife was driving on a public street, the vehicle suffered a sudden, complete engine failure followed by smoke and fire originating from the high-voltage battery pack in the trunk. There were no prior warning signs or dashboard alerts before the incident. This vehicle was sold via IAAI aucti... Read more
Fire
1 injured
Incident date: Aug 1, 2024
The contact owns a 2010 Dodge Dakota. The contact received notifications of NHTSA Campaign Numbers: 18V021000 (Air Bags) and 15V313000 (Air Bags). The dealer was contacted for the recall repairs and was informed that parts were not yet available. The contact called the manufacturer and was informed that it would take a while for the parts to be obtained. The vehicle was not repaired. The contact s... Read more
Incident date: Aug 1, 2024
CV axles failed around 42,000 miles. Purchased new tires due to one being worn. After new tires the front end was shaking on acceleration onto the highway. Vibration stopped once the vehicle got up to speed. The tires were rebalanced but that didn't help. The mechanic found the problem to be the CV axles. Once both were replaced the vibration finally stopped.
Incident date: Aug 1, 2024
CV axles failed around 42,000 miles. Purchased new tires due to one being worn. After new tires the front end was shaking on acceleration onto the highway. Vibration stopped once the vehicle got up to speed. The tires were rebalanced but that didn't help. The mechanic found the problem to be the CV axles. Once both were replaced the vibration finally stopped.
Incident date: Dec 1, 2025
My Acadia keeps an error message of "Shift to Park" this has been happening on and off for about 8 months. Now it goes on every time I try to shut my car off. I have to stop and start it up to 20 times before it shuts off. I am concerned that I may be somewhere and won't be able to turn it off. I know there have been recalls for this and I need this repaired. It's obviously a flaw on GMC and hones... Read more
Incident date: Feb 7, 2026
While driving at normal road speed, the vehicle suddenly lost propulsion and entered limp mode. A turtle warning icon appeared along with multiple system fault messages. The vehicle began slowing down on it's own and was unable to accelerate. I pulled to the side of the road. The vehicle displayed an error "Stop Safely Vehicle Will Shut Off Soon". After sitting for a period of time, the vehicle r... Read more
Incident date: Mar 13, 2026
While driving at normal road speed, the vehicle suddenly lost propulsion and entered limp mode. A turtle warning icon appeared along with multiple system fault messages. The vehicle began slowing down on it's own and was unable to accelerate. I pulled to the side of the road. The vehicle displayed an error "Stop Safely Vehicle Will Shut Off Soon". After sitting for a period of time, the vehicle r... Read more
Incident date: Jan 23, 2026
Receiving Front Camera Malfunction Service required warning. Also receiving pre-collision assist, adaptive cruise control and automatic emergency break system warnings. Other systems likely disabled. Found that there was a TSB issued for the same year but on the F-150. DTC's C1001:31, U3000:89, U3000:49. This issue is likely caused by faulty cable connections where condensation has caused corrosio... Read more
Incident date: Mar 18, 2026
While driving, the steering wheel suddenly became stiff and difficult to turn, making it hard to control the vehicle. This happened unexpectedly and created a serious safety risk, as I could have lost control and caused an accident. At the same time, the braking response did not feel normal, which made the situation even more dangerous. This issue has occurred despite previous repair attempts, a... Read more
Incident date: Dec 5, 2025
On 3/3/2026 during the night-time hours, I was traveling on the freeway in my 2023 GMC Yukon at over 65 MPH when I received a notice from the instrument cluster stating that the battery was low and oil pressure was low. Before I could pull over to a safe location, the Yukon turned off while in motion. My wife and two children were in the vehicle. The Yukon stalled in the number one lane of the off... Read more
Incident date: Dec 5, 2025
On 3/3/2026 during the night-time hours, I was traveling on the freeway in my 2023 GMC Yukon at over 65 MPH when I received a notice from the instrument cluster stating that the battery was low and oil pressure was low. Before I could pull over to a safe location, the Yukon turned off while in motion. My wife and two children were in the vehicle. The Yukon stalled in the number one lane of the off... Read more
Incident date: Dec 5, 2025
On 3/3/2026 during the night-time hours, I was traveling on the freeway in my 2023 GMC Yukon at over 65 MPH when I received a notice from the instrument cluster stating that the battery was low and oil pressure was low. Before I could pull over to a safe location, the Yukon turned off while in motion. My wife and two children were in the vehicle. The Yukon stalled in the number one lane of the off... Read more
Incident date: Mar 14, 2026
I am reporting a vehicle fire involving my 2008 BMW X3, which had an active safety recall for the Positive Crankcase Ventilation (PCV) valve heater (Recall Campaign No. 22V-119). This recall identifies a risk of short circuiting, overheating, and potential fire. On February 27, 2026, I contacted BMW after discovering multiple active recalls on my vehicle. I specifically asked whether the vehicle ... Read more
Fire
Incident date: Mar 14, 2026
I am reporting a vehicle fire involving my 2008 BMW X3, which had an active safety recall for the Positive Crankcase Ventilation (PCV) valve heater (Recall Campaign No. 22V-119). This recall identifies a risk of short circuiting, overheating, and potential fire. On February 27, 2026, I contacted BMW after discovering multiple active recalls on my vehicle. I specifically asked whether the vehicle ... Read more
Fire
Incident date: Mar 14, 2026
I am reporting a vehicle fire involving my 2008 BMW X3, which had an active safety recall for the Positive Crankcase Ventilation (PCV) valve heater (Recall Campaign No. 22V-119). This recall identifies a risk of short circuiting, overheating, and potential fire. On February 27, 2026, I contacted BMW after discovering multiple active recalls on my vehicle. I specifically asked whether the vehicle ... Read more
Fire
Incident date: Feb 13, 2026
Shortly after a routine oil change performed at a Kia dealership, I discovered a significant oil leak underneath the vehicle the following day. Within a short period of time, the vehicle began experiencing engine-related issues including a cylinder misfire, noticeable shaking while driving, and loss of power, particularly when accelerating or driving on inclines. The vehicle also displayed a chec... Read more
Incident date: Feb 2, 2026
The car is subject to a NHTSA recall 26V073. Mercedes has scheduled warranty repair for December 31, 2026, or more than 9 months from now. Our dealer advises that the scheduled date is just a holding date; there is no assurance that the repair will occur on or before that date. Mercedes has also said in writing that "the battery replacement remedy is not yet available" and that we should compla... Read more
Incident date: Feb 2, 2026
The car is subject to a NHTSA recall 26V073. Mercedes has scheduled warranty repair for December 31, 2026, or more than 9 months from now. Our dealer advises that the scheduled date is just a holding date; there is no assurance that the repair will occur on or before that date. Mercedes has also said in writing that "the battery replacement remedy is not yet available" and that we should compla... Read more
Incident date: Feb 2, 2026
The brake booster vacuum pump went out in my car it broke which caused hard breaking while driving vehicle. When the brake booster vacuum pump broke a piece of it damage my camshaft as well as my timing chain in my motor.