Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Dec 24, 2025
Oil is getting past the piston oil rings, causing oil to get into spark plugs/coil area of engine. Mechanic printed recall paperwork for this exact issue, but no recall found for my VIN. According to recall, this is a very dangerous issue that can stall car at any time or may be more likely to cause fires. I need this to be addressed in my car, please. Especially since it's a known issue.
Incident date: Jan 6, 2026
The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The conta... Read more
HYUNDAI
TUCSON HYBRID
(2025) — AIR BAGS
Jan 15, 2026
Incident date: Dec 2, 2025
Passenger side airbag did not deploy. Emergency auto brake did not seem to work. The passenger side of the vehicle was struck by other car at high speed and sustained significant damage
Crash
1 injured
HYUNDAI
TUCSON HYBRID
(2025) — VEHICLE SPEED CONTROL
Jan 15, 2026
Incident date: Dec 2, 2025
On [XXX], my 2025 Hyundai Tucson Hybrid displayed a red dashboard alert instructing me to “stop vehicle and check brake system.” The vehicle experienced brake system warnings and a loss of power steering, requiring me to pull over. I immediately contacted Hyundai through the Bluelink system, and the Bluelink operator confirmed that multiple fault codes were visible in Hyundai’s system. I sch... Read more
HYUNDAI
TUCSON HYBRID
(2025) — FUEL/PROPULSION SYSTEM
Jan 15, 2026
Incident date: Dec 2, 2025
On [XXX], my 2025 Hyundai Tucson Hybrid displayed a red dashboard alert instructing me to “stop vehicle and check brake system.” The vehicle experienced brake system warnings and a loss of power steering, requiring me to pull over. I immediately contacted Hyundai through the Bluelink system, and the Bluelink operator confirmed that multiple fault codes were visible in Hyundai’s system. I sch... Read more
Incident date: Jan 15, 2026
The contact owns a 2020 Land Rover Discovery. The contact stated that while the vehicle was at the dealer for maintenance, the contact was made aware of TSB: SSM74710 for the windshield seals. The vehicle was inspected under the TSB: SSM74710 (Failed Windshield Seals). The contact stated that on a separate occasion, months after the repairs, water leaked inside the cabin of the vehicle. The water ... Read more
Incident date: Jan 15, 2026
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: (24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the i... Read more
Incident date: Jan 12, 2026
Tacoma Dodge Chrysler Jeep Ram at address: 4101 S Tacoma Way, Tacoma WA 98409 The service provider (Andrew) has said his boss is telling him to have the vehicle moved and putting the responsibility on us at our own expense. We opened a case US Customer Care recall department case #[XXX] is pressuring us to move our 2017 Jeep at our own expense. It is inoperable and will not drive due to a safe... Read more
Incident date: Jan 12, 2026
I am writing to formally report an incident involving the service department at Lakeland Hyundai (1500 W Memorial Blvd, Lakeland, FL 33815). My 2007 Hyundai Santa Fe was brought in on 12/31/25 for an active engine recall involving the Cylinder Head Cover Oil Leak Repair (Recall Code 976 / Campaign 24-01-026H). The vehicle was driven into the dealership in proper working condition. I was later inf... Read more
Incident date: Jan 12, 2026
I am writing to formally report an incident involving the service department at Lakeland Hyundai (1500 W Memorial Blvd, Lakeland, FL 33815). My 2007 Hyundai Santa Fe was brought in on 12/31/25 for an active engine recall involving the Cylinder Head Cover Oil Leak Repair (Recall Code 976 / Campaign 24-01-026H). The vehicle was driven into the dealership in proper working condition. I was later inf... Read more
Incident date: Nov 20, 2025
I have a coolant intrusion in my 2019 Ford Escape. It idles roughly, there’s thick sweet smelling white smoke coming from the exhaust and when we refilled the coolant to max and started it once, the coolant level was immediately at the minimum. We have not turned it on or driven it since we found this out. There is a customer satisfaction program for 2019 Ford Escapes for Powertrain Control Modu... Read more
Incident date: Apr 4, 2022
While driving at roadway speeds, the vehicle experienced a sudden loss of the instrument cluster and infotainment display, immediately followed by an engine shutdown. Steering and braking assistance were reduced during the event, requiring immediate driver intervention to safely maneuver the vehicle. The failure occurred without warning. No prior warning messages or indicators were visible before... Read more
Incident date: Oct 29, 2025
Headlights will appear to flicker during lite rain. Light reflected off of objects flicker. On coming traffic interpret the flickering as flashing lights trying to signal an emergency. This is caused by the location of the projector headlight light path being directly under the seam where the hood meets the fenders. During rain water is directed right in the path of the narrow beam beam thrown by ... Read more
Incident date: Feb 1, 2025
I was backing up the car and the car raced on it own at least couple of times. Luckily no-one was injured. I am worried about the safety of my family including a newborn. There was a Recall 22S29 for the mach-e but it seems to have not fixed the issue for my car.
Incident date: Feb 1, 2025
The shark fin antennae on top of the vehicle was ripped off in a car wash; the antennae serves to transmit radio/GPS/data to & from the vehicle which will cease to function if it the cover is removed and components damaged. Hyundai description: The shark fin antenna will receive AM, FM broadcast signals and transmit data Multiple Hyundai dealers have been contacted for quotes on replacing the a... Read more
Incident date: Oct 22, 2025
I was at a red light with the idle stop automatically triggered. When the light turned green, and I pressed the accelerate pedal, the car would not move. I looked and saw the car had shifted itself to N (neutral) when it should have stayed at D (drive). I pressed the "D" button to drive but it stayed in N. There was a green light around the N button indicating the selected button. I had to turn of... Read more
Incident date: Oct 22, 2025
My 2019 Hyundai Tuscan has been burning oil and the oil has to be topped off every 1,000 miles or so. There are multiple check engine lights illuminated: abs, front collision, traction. These lights have flashed off and on for 3 years but are not light up solid. This sounds like an issue.
Incident date: Dec 19, 2025
After charging, the car threw over 16 error codes and would not drive. Tesla advised the car experienced a High Voltage battery failure. Some the error codes experienced were: GTW_w370 Battery charge level too low Charge now - Vehicle may not wake from sleep BMS_w017 Service is required PULL OVER SAFELY DI_u014 Unable to drive Voltage supply too low MORGANVILLE GTW_W157 Power reduced Vehicle sys... Read more
Incident date: Jun 15, 2021
After charging the vehicle threw error code “BMS_a079 Unable to charge - Maximum charge level reached Reduced maximum charge level - Schedule service”. The car would no longer charge and had to be taken in for service. Tesla advised the High Voltage battery needed to be replaced. Replacing the High Voltage battery resolved the issue.
Incident date: Jan 10, 2026
The contact owns a 2004 Cadillac XLR. The contact stated that while driving approximately 70 MPH, there was an abnormal sound like a shotgun being fired overhead. The contact pulled over and observed that the retractable fiberglass roof panel had detached from the frame of the vehicle. The contact stated that the headliner, cables, and pulleys used to retract the roof were exposed. The contact was... Read more
Incident date: Jan 2, 2026
My vehicles rear locker went out on me while driving on the road and completely destroyed itself. I have video evidence on how that looks at the shop where it cost me over 3k to get a new one because I could t drive it or I had to get a whole new rear differential. My steering is already been going loose at 70k miless
Incident date: Jan 14, 2026
* Sudden Catastrophic Engine Failure. * The car lost power in the middle of a high traffic, very dark country road, forcing her to stay in the middle of the (undivided) road in the dark hoping cars didn't slam into her. A Collin County Sheriff was dispatched to keep her safe until the tow truck arrived almost two hours later." * The vehicle was towed to a dealer where they confirmed that the to... Read more
Incident date: Jan 14, 2026
This car was in a BBB binding Arbitration and Hyundai was told to fix: speed control malfunction, speed linit not posting to hub arbitrary fan engagement. The Dealership ALM West had the car 2 weeks and the car sat on their lot. They said we are unable to duplicate the problem. Now in addition I showed them the cracked windshield and they were not responsible. I had an insurance complaint I took i... Read more
Incident date: Jan 14, 2026
This car was in a BBB binding Arbitration and Hyundai was told to fix: speed control malfunction, speed linit not posting to hub arbitrary fan engagement. The Dealership ALM West had the car 2 weeks and the car sat on their lot. They said we are unable to duplicate the problem. Now in addition I showed them the cracked windshield and they were not responsible. I had an insurance complaint I took i... Read more
Incident date: Nov 24, 2025
This car was in a BBB binding Arbitration and Hyundai was told to fix: speed control malfunction, speed linit not posting to hub arbitrary fan engagement. The Dealership ALM West had the car 2 weeks and the car sat on their lot. They said we are unable to duplicate the problem. Now in addition I showed them the cracked windshield and they were not responsible. I had an insurance complaint I took i... Read more
Incident date: Jan 8, 2026
Vehicle: 2014 Honda Odyssey, VIN [XXX] , approximately 88,000 miles. In October 2025, the vehicle developed a strong burning-like odor from the HVAC vents, the temperature gauge rose, and an “Engine Hot” warning message appeared. At the same time, engine performance deteriorated and the engine began misfiring. Due to the overheating warning and drivability issues, I stopped using the vehicle a... Read more
HYUNDAI
ELANTRA GT
(2018) — ELECTRICAL SYSTEM
Jan 14, 2026
Incident date: Dec 13, 2025
About 2-3 months ago I had a battery swell up and start smoking and making an awful smell in my truck. I took it to dealership and was informed that I needed a new battery and it was not covered under bumper to bumper warranty or my extended warranty which I thought was ludicrous. The truck is 18 months old. It does have 50,000 miles but I have yet to see one that isn’t at least prorated f... Read more
Incident date: May 16, 2025
I am reporting a P052E fault code related to the crankcase ventilation system on my Mercedes-Benz GLA. This is a known and widespread defect on multiple Mercedes-Benz models and is commonly covered under service bulletins and extended warranties up to 150,000 miles. My vehicle has 92,000 miles. However, Mercedes-Benz has refused coverage, stating that the GLA model is not included, despite extens... Read more
Incident date: Jan 12, 2026
Incident details: While driving under winter road conditions, the vehicle experienced a brief slide. During this slide, the vehicle lightly scrapped a curb, leaving a minor mark on the wheel. Despite this, the airbags deployed unexpectedly. There was no collision, no rollover, and no other object was struck, and there is no visible exterior damage to the vehicle. _________________________________... Read more
1 injured
Incident date: Jan 12, 2026
ICCU failed while driving, car limited speed immediately. This was after software recall was preformed a few months prior. Car went limp mode and repairs are going to take an indefinite time.
Incident date: Dec 4, 2025
Service engine light has been lit up and it says “emissions system problem”. I have had it tested at the shop and it states code P219A (air-fuel ratio variation of cylinder [bank 1, rear bank) which I am told has a warranty extension from Honda for 10 years or 150k miles. I am told my VIN does not quality. If other 2019 Odyssey’s have the same issue and qualify, why doesn’t mine? The fuel ... Read more
Incident date: Dec 4, 2025
As I was pulling into a parking space in a parking garage, the vehicle's engine revved, tires squealed and then the vehicle propelled forward on its own, without my foot being on the accelerator. The vehicle only stopped when it hit a support column and the wall of the parking structure. There was extensive damage to my vehicle and to the parking structure wall. My safety and the safety of other... Read more
Crash
Incident date: Dec 4, 2025
As I was pulling into a parking space in a parking garage, the vehicle's engine revved, tires squealed and then the vehicle propelled forward on its own, without my foot being on the accelerator. The vehicle only stopped when it hit a support column and the wall of the parking structure. There was extensive damage to my vehicle and to the parking structure wall. My safety and the safety of other... Read more
Crash
Incident date: Dec 20, 2025
Power tailgate stopped working. Warning indicator indicated Power Tailgate failure. Dealer found water to be leaking onto tailgate unit from driver’s side roof rail. Recommended replacing and programming new PTG unit and resealing water leak. Repair cost was $1,311.51
Incident date: Dec 27, 2025
I received a notification on my Toyota App in mid-Oct advising there was a recall due to the second-row seat being improperly welded. At that time, I was advised a repair was in work and to avoid using those seats. However, I have four children and require all the seats in my Sienna so I have been forced to continue to use the seats, despite the warning. In December, we called our dealership to in... Read more
Incident date: Dec 27, 2025
On December 27, 2025, while driving, the engine suddenly lost power and the vehicle entered limp mode and became undriveable. A warning light appeared and diagnostic code P1326 was later confirmed, indicating engine bearing failure. The vehicle could not be driven safely and required towing to a Hyundai dealership the following day. The engine failure caused a loss of propulsion safety risk. The ... Read more
Incident date: Dec 27, 2025
On December 27, 2025, while driving, the engine suddenly lost power and the vehicle entered limp mode and became undriveable. A warning light appeared and diagnostic code P1326 was later confirmed, indicating engine bearing failure. The vehicle could not be driven safely and required towing to a Hyundai dealership the following day. The engine failure caused a loss of propulsion safety risk. The ... Read more
Incident date: Jan 14, 2026
My cameras are not working sometimes. I received a recall notification on my app regarding backup camera. I did a software update at the dealer audi of queens on 1/6/26. Cameras were working fine for a week, but now I started having issues again.
Incident date: Jan 14, 2026
Was coming off an exit on the interstate and started slowing down. My brakes act like they didn’t want to work. Grinding and the pedal was twitching under my foot. The car stopped thankfully, but then all Linda of lights came on the my dash and will not go off. And 3 warning come up!
Incident date: Jan 14, 2026
Was coming off an exit on the interstate and started slowing down. My brakes act like they didn’t want to work. Grinding and the pedal was twitching under my foot. The car stopped thankfully, but then all Linda of lights came on the my dash and will not go off. And 3 warning come up!
Incident date: Jan 14, 2026
Around 100,000 miles I noticed that my engine was going through a lot of oil. Every time I would get an oil change, I would ask why and they stated that these Kia engines after hitting 100,000 start to burn oil fast and about every 1,000 miles you have to add a quart of oil and go from your normal every 5,000 mile oil change to every 3,000 mile oil change. Some times the oil light would blink bu... Read more
Incident date: Jan 13, 2026
Received a re-call letter from FCA US LLC back in November of 2024 stating there was a re-call for the HCU which will affect the ABS as well and the ESC. ( Letter attached). Upon receiving the letter, I immediately ( with a day) starting calling around to dealerships to get it fixed, and not one was able to help me. Stating the part isn’t available, which was odd as I just received the letter... Read more
Incident date: Jan 9, 2026
The contact owns a 2016 Ford Fusion. The contact stated that the driver's and passenger's side rearview mirrors' blind spot detection system was inoperable. A message advising that unknown sensors were inoperable was displayed intermittently, and the contact was required to press "OK". Additionally, a message advising that unknown sensors were inoperable was constantly displayed on the instrument ... Read more
Crash
Incident date: Jan 9, 2026
While driving, vehicle slowed down abruptly and stopped. It was flashing “vehicle not safe to drive”. This happened before hen I got a new engine 2 years ago. Even with a new engine now it is happening again. I took it to Nissan Moreno Valley and paid $240 for diagnostic only to find out there a software update they had to do with a tablet. No work needed to be one just a software update hooke... Read more
Incident date: Jan 5, 2026
The contact owns a 2022 Toyota Corolla. The contact stated that while driving 15 MPH, while the transmission was shifting into second gear, and attempting to depress the clutch pedal, the clutch pedal depressed to the floorboard. The contact was assisted by a bystander with the failure. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed. The vehicle was diagnosed with a slav... Read more
Incident date: Nov 12, 2025
I am an owner of the same year, and model GMC Sierra 1500 included in the GM Customer Satisfaction Program N212326940, which is the oil cooler line failure. However, my VIN was not included in the program despite experiencing the exact same failure the program covers. My safety and the safety of others is put at risk because the failure may cause an immediate loss of oil pressure or propulsion whi... Read more
Incident date: Nov 12, 2025
The engine and engine management system of my 2018 Hyundai Tucson experienced repeated failures resulting in loss of propulsion and unsafe drivability. In November 2025, while traveling approximately 75 mph on a freeway, the vehicle suddenly entered limp mode without any prior warning, causing an abrupt loss of power in active highway traffic. No warning lamps or messages appeared before the failu... Read more
Incident date: Nov 12, 2025
The engine and engine management system of my 2018 Hyundai Tucson experienced repeated failures resulting in loss of propulsion and unsafe drivability. In November 2025, while traveling approximately 75 mph on a freeway, the vehicle suddenly entered limp mode without any prior warning, causing an abrupt loss of power in active highway traffic. No warning lamps or messages appeared before the failu... Read more
Incident date: Dec 18, 2025
When the car was in a local Tire Discounters for an unrelated repair the mechanics noted that the rear subframe had significant degradation and the car was unsafe to operate without immediate replacement of the entire subfrane - at a cost of roughly $5,000. I know there have been subframe recalls of BMWs in the past. While this vehicle was not part of those recalls its obviously been an area of c... Read more
Incident date: Dec 18, 2025
While driving my 2024 Hyundai Santa Fe, the vehicle experienced a complete dashboard and system blackout, as if the vehicle shut off and rebooted. This has occurred on two separate occasions. On one occasion, while stopped at a traffic light, the dashboard went completely black and restarted. After the system rebooted, the vehicle would not accelerate or move when the accelerator was pressed. I ha... Read more