Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Feb 2, 2026
My vehicle, a 2023 Lexus RZ 450e, has been out of service for over 30 days due to an unresolved HVAC system failure affecting cabin heating. The issue significantly impacts the safe operation of the vehicle, particularly in cold weather conditions where adequate heat is necessary for driver visibility and occupant safety. Despite the vehicle remaining under the manufacturer’s warranty, the deale... Read more
Incident date: Sep 4, 2025
The bubble indicator on the base is blown, making it difficult to determine if the base is reclined into the correct position.
Incident date: Sep 4, 2025
The vehicle constantly says “ keyless start system problem” I’ve only had the car for a year, it also says “ break system problem and won’t let me start the car often”
Incident date: Mar 19, 2026
CVT has failed....Drive goes forward reverse goes forward neutral goes forward always gives see drivers warning call maintenance and check manual ... transmission is burning so high the transmission fluid is evaporating.... I've called so many times to have fixed but when it has a warranty they wanted $115 times 3 because of three components in the tranny needed to be checked and I couldn't pay t... Read more
Incident date: Mar 19, 2026
CVT has failed....Drive goes forward reverse goes forward neutral goes forward always gives see drivers warning call maintenance and check manual ... transmission is burning so high the transmission fluid is evaporating.... I've called so many times to have fixed but when it has a warranty they wanted $115 times 3 because of three components in the tranny needed to be checked and I couldn't pay t... Read more
Incident date: Mar 23, 2026
When driving in daylight at about 5 pm in light traffic at speeds of about 20 mph the car suddenly had a dead stop. My grandsons, ages [XXX] and [XXX] were in the back seat with seat belts but their and my drinks went flying. There was no potential collision that precipitated this and luckily the car behind was not close enough for a rear end collision. This has happened 2 or 3 times previous... Read more
Incident date: Jan 30, 2026
The Full Self Driving (Supervised) system (FSD(S)) failed by running a red light. Video is available for inspection upon request. My safety was not at risk - this time - because the system waited until there was no cross traffic to resume motion, even though the light was still red. I have not tried to reproduce the problem for a dealer since it happens infrequently. (This is the third time in per... Read more
Incident date: Jan 30, 2026
Hello my name is [XXX] , current owner of a 2019 Ram 1500 classic vin# [XXX] On 3-20-2026 As I was driving on I-10 with my family on the 3rd lane driving steady on a stop and go traffic. My vehicle lost complete power shutting down giving me little time to pull off to the left media. When I came to a full stop I immediately shift gear to parking and turned ignition key off. I proceeded to resta... Read more
Incident date: Feb 25, 2026
The sunroof on my 2023 Kia Telluride spontaneously exploded. An authorized Kia dealership inspected the sunroof and determined that the sunroof exploded outward - which is consistent with a manufacturing defect that should be covered under the vehicles bumper-to-bumper warranty. However, Kia's Consumer Affairs Department is denying warranty coverage and forcing me to file an insurance claim or pay... Read more
Incident date: Feb 25, 2026
While driving, the vehicle experienced a sudden catastrophic failure involving the engine and turbocharger, resulting in an immediate loss of power and the vehicle becoming disabled in an active roadway. The failure occurred without warning and required a response from the San Diego Police Department due to the vehicle being immobilized in traffic. This created a hazardous situation for the drive... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - EXTERIOR LIGHTING
Mar 23, 2026
Incident date: Mar 23, 2026
My 2024 Toyota Tundra Platinum (VIN [XXX] ) had multiple times where I had delayed throttle response which created close call of accident while turning. I researched my VIN and it is subject to Safety Recall 25TA14 for V35A engine stall due to manufacturing machining debris causing main bearing failure. Toyota has issued this recall but NO repair remedy is currently available. The authorized dea... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - ENGINE
Mar 23, 2026
Incident date: Mar 23, 2026
My 2024 Toyota Tundra Platinum (VIN [XXX] ) had multiple times where I had delayed throttle response which created close call of accident while turning. I researched my VIN and it is subject to Safety Recall 25TA14 for V35A engine stall due to manufacturing machining debris causing main bearing failure. Toyota has issued this recall but NO repair remedy is currently available. The authorized dea... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - POWER TRAIN
Mar 23, 2026
Incident date: Mar 23, 2026
The Infiniti QX 60 with the CVT Transmission has been a safety issue in the model year 2015- 2018. I was driving the vehicle on 3/18/2026 when the transmission stopped and cause my car to stop in traffic almost causing me to be in an accident. The car was tolled to the Infiniti dealership and I was later told that my vehicle was included in the CVT transmission settlement however it expired in Aug... Read more
Incident date: Mar 23, 2026
Hankook Kinergy GT - 225/50R17 94V Original Equipment (OE) on 2024 Honda Accord EX/L During regular and routine service by the dealer, tires were rotated every six months. Abnormal wear was noted at 5,800 miles with original 10/32" tread depth down to 7/32" on two tires. At 17,100 miles (18 months), abnormal inside edge wear was noted by the dealer and an alignment performed. A "Caution" wa... Read more
Incident date: Mar 23, 2026
While operating my 2024 Audi Q8 e-tron at 30 mph, I attempted to slow the vehicle to make a turn. Upon pressing the brake pedal, the regenerative braking system failed to engage properly, and the expected deceleration did not occur. The brake pedal felt very soft and the vehicle continued to move forward with nearly no braking force, despite significant pressure being applied to the pedal. The f... Read more
Incident date: Mar 18, 2026
The rear backup camera on my 2019 Ford Mustang intermittently stops working. At times the screen shows a blue screen or displays a “backup camera not available” message. The issue comes and goes without warning. This creates a safety concern when reversing, as visibility is reduced and the camera cannot be relied upon. The problem appears to be electrical and is not consistently functioning.
Incident date: Mar 9, 2026
The rear backup camera on my 2019 Ford Mustang intermittently stops working. At times the screen shows a blue screen or displays a “backup camera not available” message. The issue comes and goes without warning. This creates a safety concern when reversing, as visibility is reduced and the camera cannot be relied upon. The problem appears to be electrical and is not consistently functioning.
Incident date: Mar 23, 2026
The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Th... Read more
HYUNDAI
SANTA FE SPORT
(2018) - ELECTRICAL SYSTEM
Mar 23, 2026
Incident date: Mar 23, 2026
Vehicle lost all power and shut off on two occasions during operation. Luckily steering and breaks were not impacted. Dealership was unaware what could have caused the incident. However, a local shop identified the alternator/power generator as being faulty. Ram 1500 owners forums show this is a widespread issue. So widespread there is a 8000 part backorder to order an OEM replacement part. ... Read more
HYUNDAI
SANTA FE SPORT
(2018) - ELECTRICAL SYSTEM
Mar 23, 2026
Incident date: Mar 23, 2026
On one occasion, the car automatically applied the breaks and parked itself while driving on a main road. On another occasion, while parking the car at the home it accelerated aggressively and almost crashed into the garage- driver lost complete control of the car. On a separate occasion, the gauge console (screen behind the steering wheel) became morphed and could not show the MPH- an electri... Read more
Incident date: Mar 3, 2026
On one occasion, the car automatically applied the breaks and parked itself while driving on a main road. On another occasion, while parking the car at the home it accelerated aggressively and almost crashed into the garage- driver lost complete control of the car. On a separate occasion, the gauge console (screen behind the steering wheel) became morphed and could not show the MPH- an electri... Read more
Incident date: Mar 10, 2026
The contact owns a 2018 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the vehicle decelerated unintendedly. The contact stated that the brake was inoperable, and the contact was unable to properly stop the vehicle. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the mileage requireme... Read more
Incident date: Sep 15, 2025
Car has died while driving 4 times in the last 3 years. Complete loss of power WHILE driving. Lost of power steering, loss of brakes while driving. Chrystler is saying recall was resolved by previous owner but it is still happening. EXTREMELY dangerous. I have paid out of pocket to replace the TIPM (over $3000) and I was not told about the fuel pump relay issue associated and connected with this r... Read more
Incident date: Mar 20, 2026
Without warning while I was driving at ~70 mph on the highway the engine in my truck died and left me with no power brakes or power steering in busy traffic. This is a very scary situation to be in. I pulled over and checked the truck best I could. Started it back up and carefully pulled back out onto the highway when it died again. I took it to the closest Ford service center and after diagnosis,... Read more
Incident date: Mar 16, 2026
Component(s) Involved: Electrical System, Visibility/Wiper, Structure: Body: Door: Power Access/Locks. Description of the Defect: The front and rear center console "Command Centers" (touchscreens) have suffered a total electrical failure and are completely black. On the 2025 Escalade, these screens have replaced nearly all physical buttons. Consequently, there is no manual override or physical ... Read more
Incident date: Sep 20, 2025
The transmission shifted unexpectedly from highway speed to first gear. The back wheels felt like they locked up and my passenger asked if we had been hit.
Incident date: Sep 20, 2025
Driving down road started to smell smoke like burning electricity. Pulled over and opened hood. Secondary alternator smoking and inside vents there was red-hot burning of medal and near combustion. Belt running secondary alternator also split in two and denigrated. Very dangerous. I already preformed recall to lower amperage but his still happened. Many owners for same model Winnabago Ekko 22a wit... Read more
Fire
Incident date: Mar 21, 2026
Odometer Fraud. The contact purchased a 2010 Chevrolet Suburban. The contact stated that while driving approximately 55 MPH, the vehicle suddenly stalled. The vehicle was restarted and driven; however, approximately one minute later, the failure reoccurred. The vehicle was restarted and driven to a nearby parking lot. A certified mechanic arrived and inspected the vehicle. The mechanic diagnosed t... Read more
Incident date: Mar 21, 2026
Based on the critical recall and safety concerns for this known issue for the 6.2 L87 Engine failure I am highly concerned that it takes over 171 days to just get an appointment to look at this issue. This is further compounded by the fact I put approx 800-1000 miles a week on my truck and now am worried about having an accident or blowing my truck up.
Incident date: Mar 21, 2026
When the power button on the seat is pressed to move the seat forward or fold it down, the second row captains chairs fail to stop from folding if someone or something is in the seat.
HYUNDAI
SANTA FE
(2024) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Mar 23, 2026
Incident date: Mar 21, 2026
The contact owns a 2014 Ford F-250. The contact stated that while driving at approximately 25 MPH, the vehicle started to shake, and the steering wheel seized, with the DEF warning light illuminated. The contact pulled over, and the vehicle was towed to the dealer, where it was diagnosed and determined that there was coolant leaking from the EGR cooler, causing the EGR cooler to fail. The contact ... Read more
Incident date: Mar 12, 2025
Vehicle will not brake assist in the front even though all of the settings are selected it to work and assist in the event of needing to brake suddenly.
Incident date: Feb 10, 2026
While driving the truck will shift into 1st gear. It will also shift back and forth between gears randomly. When this happens, the wheels may lock up or just skid. The service engine light will come on, the speedometer will drop to zero while still moving and the "miles to empty" will show at zero miles. Sometime the tire indicator will turn on as well. This may/may not reset when the vehicle... Read more
Incident date: Feb 10, 2026
While driving the truck will shift into 1st gear. It will also shift back and forth between gears randomly. When this happens, the wheels may lock up or just skid. The service engine light will come on, the speedometer will drop to zero while still moving and the "miles to empty" will show at zero miles. Sometime the tire indicator will turn on as well. This may/may not reset when the vehicle... Read more
Incident date: Feb 10, 2026
My Transmission went out of my truck. I was told this has happened to others of the same make and model, so this is a known issue with this transmission. I was driving down the road and the car completely stopped in moving traffic. I was almost hit by other vehicles and then had to take my truck to get it repaired. I was told it was not able to be rebuilt that it had to be completely replaced. Thi... Read more
HYUNDAI
SANTA FE SPORT
(2016) - ENGINE
Mar 23, 2026
Incident date: Jan 30, 2026
Vehicle has gone into LIMP mode multiple times. Was driving the vehicle and the check engine light went on and the vehicle reduced its speed to 25 mph. This is very dangerous because the traffic was moving at 70 mph and could have rear ended me. The F350 has been at the dealership since March 18. The dealer has diagnosed it but claim they cannot get the part they need to fix it. They insist I... Read more
HYUNDAI
SANTA FE SPORT
(2016) - UNKNOWN OR OTHER
Mar 23, 2026
Incident date: Jan 30, 2026
Vehicle has gone into LIMP mode multiple times. Was driving the vehicle and the check engine light went on and the vehicle reduced its speed to 25 mph. This is very dangerous because the traffic was moving at 70 mph and could have rear ended me. The F350 has been at the dealership since March 18. The dealer has diagnosed it but claim they cannot get the part they need to fix it. They insist I... Read more
HYUNDAI
SANTA FE SPORT
(2016) - SUSPENSION
Mar 23, 2026
Incident date: Jan 30, 2026
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION), 21V316000 (STRUCTURE), 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE). The contact stated that while driving approximately 30–35 MPH, the driver's side B-pillar trim detached from the vehicle. The local dealer was contacted and informed the contact that the part to do the... Read more
Incident date: Dec 13, 2025
While towing a loaded horse trailer, I received a red "trailer brake" warning light on the instrument cluster indicating that the trailer brakes were no longer connected. I confirmed that the trailer brakes were not working by attempting to activate them manually with the trailer brake controller. There was no response from the controller and no brakes on the trailer functioned. Within about 3-4 m... Read more
Incident date: Dec 13, 2025
While towing a loaded horse trailer, I received a red "trailer brake" warning light on the instrument cluster indicating that the trailer brakes were no longer connected. I confirmed that the trailer brakes were not working by attempting to activate them manually with the trailer brake controller. There was no response from the controller and no brakes on the trailer functioned. Within about 3-4 m... Read more
Incident date: Dec 13, 2025
Odometer Fraud. The contact purchased a 2016 GMC Acadia on February 28, 2026. After purchasing the vehicle, the contact obtained a Carfax report and discovered that there was a mileage discrepancy. The vehicle was a dealer sale. The contact called the dealer and was informed that the vehicle was purchased at an auction. The dealer agreed to refund a portion of the cost of the vehicle. The contact ... Read more
Incident date: May 20, 2025
The contact owns a 2014 Jeep Grand Cherokee. The vehicle was repaired under NHTSA Campaign Numbers: 23V411000 (ENGINE AND ENGINE COOLING) and 22V406000 (FUEL SYSTEM, DIESEL) but the failure occurred. The contact stated that two days after the vehicle was repaired, while driving at an undisclosed speed, the check engine warning light illuminated. The contact arrived at the grocery store and after t... Read more
HYUNDAI
SANTA FE SPORT
(2018) - POWER TRAIN
Mar 23, 2026
Incident date: Mar 23, 2026
I filled up my gas tank and a couple minutes later experienced shuddering while parked so I decided to turn the vehicle off and turn it back on but it struggles to turn back on. I then drove back home and as I was driving the acceleration was going up and down and then to 0. As i stopped on a red light the car completely shut down while the light then turned green and the check engine light, batte... Read more
HYUNDAI
SANTA FE SPORT
(2018) - ELECTRICAL SYSTEM
Mar 23, 2026
Incident date: Mar 23, 2026
My (EV6) failed to charge on both Level 1 and Level 2 charging. A “Check Electrical Vehicle System” message appeared on my dashboard. I took my vehicle to my nearest dealership, where the technician confirmed a faulty ICCU. Fortunately, my vehicle was drivable, and this failure occurred at home rather than on the highway, which could have been a significantly more serious issue. A part has be... Read more
HYUNDAI
SANTA FE SPORT
(2018) - ELECTRICAL SYSTEM
Mar 23, 2026
Incident date: Mar 23, 2026
The starter system failed & yes it is available for inspection. Others & my safety was put at risk, as the car shut off while I was driving. The gauges turned off, I could not see how fast I was going and the turning and brake lights did not work either, the radio & a/c all turned off. The problem has been reproduced while the vehicle is parked on hot days and in the winter when the the heater is ... Read more
Incident date: Mar 22, 2026
While driving, my son's car started to have issues when it was shifting gears (it's an automatic). Then a warning came up on the dash saying something like "Transmission malfunction, service immediately". We were on our way to a mechanic to pick up another vehicle so we left it with them. They confirmed the issue and stated it is related to the clutch system (which I believe is the dry clutch syst... Read more
Incident date: Mar 23, 2026
No warning whatsoever. Car drove like a dream. All maintenance up to date. Oil changes done exactly on time. All recalls completed. Then all of a sudden while on the interstate, car started knocking extremely hard, lights on dash came on and car died. Almost caused several wrecks as I was going 70mph. This happened March 2026. Vehicle is a 2013 with 105,000 miles on it. 1-owner vehicle with clean ... Read more
Incident date: Mar 23, 2026
Master Brake Cylinder is defective. Multiple caution lights illuminated. (Service ESC, Service Brake Assist, Cruise Control Inoperative) Ed Morse Chevrolet and Brad Deery Motors have both confirmed the brake cyclinder being defective. Ed Morse advised not ordering the same brake cylinder as they are known issues from factory, they advised me to wait for the recall or a re-engineered part to be pr... Read more
Incident date: Mar 20, 2026
I am the owner of a 2025 Hyundai Palisade SEL Premium, purchased in April 2025, currently at approximately 19,000 miles. I am writing to formally report two open safety recalls on this vehicle for which no remedy is currently available: 1. THIRD-ROW SIDE CURTAIN AIRBAG RECALL: Affecting approximately 568,576 Hyundai Palisade vehicles (model years 2020–2025). The third-row side curtain airbags ... Read more
Incident date: Jan 1, 2025
30 years of car ownership have never had a chipped or cracked windshield. 2025 Land Rover Defender has had 3 rock chips in a year and now a 20" crack from very minor impact from a pebble. This windshield has a design flaw and is extremely fragile.