Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Nov 20, 2025
Four (4) General Tire Reliatrek P205/65R16 95H were purchased on August 6, 2024 at Toyota Greenville located in Greenville, South Carolina, with mileage on my car at 138,174. At my last service in late December 2025, with 175, 777 miles on my car, i was told by Toyota Greenville that two of them needed replaced, with the others marginal. It was recommended by Toyota to have all four replaced. ... Read more
Incident date: Nov 20, 2025
The ICCU failed at 11,000 miles and 11 months into the lease. When the ICCU fails, the car becomes inoperable. This was a major safety hazard since it broke down on a major US highway and I was barely able to get off to the side of the road. This seems to be affecting a large number of Ioniq 5 and Ioniq 6 models.
Incident date: Nov 20, 2025
The ICCU failed at 11,000 miles and 11 months into the lease. When the ICCU fails, the car becomes inoperable. This was a major safety hazard since it broke down on a major US highway and I was barely able to get off to the side of the road. This seems to be affecting a large number of Ioniq 5 and Ioniq 6 models.
Incident date: Jan 19, 2026
My truck panoramic sunroof is leaking water which is damaging the headliner, seats, console, floor carpet, lights between the seats. There is a recall 16S35 which is for yhe very same issues that Im having. This is a dangerous situation when driving and causes distractions during driving. This is unsafe and osses risk to driving the vehicle during rain, going theough car washes or snow. Please inc... Read more
Incident date: Dec 9, 2025
2019 highlander has a winding sound coming from engine area, no warning lights turned on but winding sound only occurs when in drive and accelerating. vehicle has 90000 miles and winding sound started around 80000 miles. i brought highlander to toyota service and they stated they heard the sound but didnt diagnose it.
Incident date: Jul 18, 2024
I received an alert on the dash stating there was an issue with the blind spot monitoring/rear cross traffic system. It was erroring off and on for that entire drive. When I got home, I googled the issue and it appears it's a known issue with '21 and some early '22 broncos where they factory installed the blind spot module wiring harness too close to the rear bumper. Over time, the wires rub an... Read more
Incident date: Jan 21, 2026
Vehicle has ongoing issues with headlights prior to purchasing, they claim to have repaired & satisfied recall, however, they replaced headlights with the same faulty part the replacement lights are the same, with same issues, no high beams they have a steel rod operating a plastic gear that operates a shutter to dim & operates high beam. The problem is with the heat of halogens the rod gets hot ... Read more
Incident date: Jan 21, 2026
Had just turned out onto a major road and started to accelerate. At approximately 30 mph forward collision system alerted and applied automatic emergency brakes even though the next car was several car lengths ahead of me and there was absolutely no risk of forward collision. The vehicle immediately behind me had to slam on their brakes to avoid rear ending me. Thankfully, this was coming out of s... Read more
Incident date: Jan 16, 2026
On 11/7/2025, your team completed the Rear Suspension Toe Link Fracture recall repair. However, on 11/13/2025, while driving, I discovered that the rear passenger-side wheel was extremely loose and nearly detached. This was due to the lug nuts not being properly tightened after your service—a severe safety hazard that could have resulted in a catastrophic accident. Because of this negligence, I... Read more
Incident date: Jan 16, 2026
We heard a pop noise and then received low 12 volt low battery warning. The Integrated Charging Control Unit (ICCU) might be the root cause of the Hyundai Ioniq 5 electric vehicle. Car went into slow turtle mode and we could barely move the car. we pulled over and found a safe spot to park car. we had car towed to Hyundai dealership since car was not operational.
Incident date: Oct 25, 2021
I own a 2021 Ford F-150 that is part of recall 25S75 for the low‑pressure fuel pump. Ford announced this recall years ago, but there is still no fix or parts available. This is a safety issue because the fuel pump can fail and cause the truck to stall or not start. I rely on this vehicle, and it’s frustrating that there is still no remedy after all this time. Many other F-150 owners are report... Read more
Incident date: Nov 25, 2025
Transmission shifts very hard from 2nd to 3rd gear and 4th to 5th gear at random times and at random speeds. Sometimes it occurs in parking lots at less than 15mph and other times at highway speed above 65 mph while cruising. This has caused the engine and transmission mounts to fail prematurely. When it was taken to the dealership multiple times, the service department said they could not replica... Read more
Incident date: Jun 1, 2023
My camera intermittently goes blank and car feel like it doesn’t stop properly today I was backing out of a driveway and camera went blank and caused me to back into a car that had pulled up I called my local ford after I got the letters but they said I would receive a letter when they get the parts in !!
Incident date: Nov 24, 2025
My 2019 BMW 330i has a recurring cooling system defect, including coolant leaks, heater inoperative, and risk of engine overheating. The defect began while the vehicle was under warranty and was repaired by BMW, but it recurred. BMW later instructed me not to drive the vehicle due to safety concerns, yet declined responsibility and transportation. The vehicle remains unsafe to operate.
Incident date: Jan 16, 2026
The vehicle at speed from 40mph and upwards has sticky steering issues that require potential overcorrection from the driver to maintain the vehicle on a straight path. When the driver attempts to make subtle in-lane corrections to keep the vehicle on a straight path, the driver is unable to make small adjustments without the steering making larger adjustments and having to over-correct (ex. if th... Read more
Incident date: Dec 4, 2025
At about 2:30pm Oct 14, 2025 I had a catastrophic engine failure (called the “Connecting Rod Bearings Failure”) while driving my 2017 Honda Ridgeline truck back home from shopping (a 30 minute ride). I was driving on route 95 in Massachusetts about 8 minutes from home when suddenly, out of nowhere, a noise from the front of the truck started making a knocking sound getting progressively louder... Read more
Incident date: Aug 1, 2025
While driving home from work the truck displayed numerous trouble codes including ebc failure, braking failure, traction control failure and trailer brake failure as well as vehicle governed to 42 mph. I took it to the dealership and they checked all of the braking system and could not find any issues. They reset the codes, and changed all 4 pads and rotors as all 4 wheels were 1/32 out of true as... Read more
Incident date: Jul 22, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not... Read more
Incident date: Jul 22, 2025
My vehicle was at a manufacturer‑authorized dealership for a federally mandated recall repair. While the vehicle was in the dealership’s exclusive care, custody, and control, it was struck by a third‑party cleaning vendor operating on dealership property and was declared a total loss. I did not hire or authorize this vendor. After the incident, the manufacturer informed me in writing that th... Read more
Crash
Incident date: Jan 18, 2026
The wheelchair lift belongs to NEMT company MedPort Logistics. The lift does not hold the stated weight of 800 lbs and has never been serviced or inspected.
Incident date: Jan 18, 2026
Vehicle experienced sudden loss of power while driving at highway speed. While driving on the interstate at highway speed in dark, snowy, high-traffic conditions, the vehicle displayed a warning about an electrical system fault and instructed me to “stop safely.” The vehicle immediately lost some propulsion and ramped down speed. We were only narrowly able to exit the highway before it would ... Read more
Incident date: Jan 19, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer and manufacturer were not yet contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s daughter was driving a... Read more
Incident date: Jan 19, 2026
The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, the driver's side rear and passenger’s side rear bottom doors failed to latch as intended. The door ajar audible sound repeatedly pinged. The contact stated that the failure was a safety issue and that the sound was distracting while driving. The contact stated that several dealers were contacted, ... Read more
Incident date: Feb 24, 2025
Ive been having problems with my 21 ford edge. I looked online to see what it could be. I came across a bulletin about reprogramming the pcm. My car was spudderinglosing power and I notice jerking and I was going through gas like crazy. So we called the Ford dealership make an appointment to have them reprogram the pcm. That did not work though. They suspect it to me the torque converter. I see ... Read more
Incident date: Feb 24, 2025
The horn has stopped working 2 times in less than a year, ( invoice states horn assy-low pit, part #96611-k2000)
Incident date: Feb 24, 2025
The horn has stopped working 2 times in less than a year, ( invoice states horn assy-low pit, part #96611-k2000)
Incident date: Jan 17, 2026
Was driving home lost all power. Caution lights came on. The ICCU, relay switch, 2 fuses. went bad. It took 9 weeks for KIA to fix, no compensation.
Incident date: Jan 17, 2026
Vehicle is approximately 8 months old, has 9390 miles on odometer. While on a road trip, we stopped to charge the vehicle at a DC fast charging site. After about 10 minutes of charging, there was a loud pop sound and the vehicle stopped charging. Attempting to unplug and replug the charger into the car gave nothing but an error. Contacting support, was told that the vehicle has an air flap problem... Read more
Incident date: Jan 17, 2026
Vehicle is approximately 8 months old, has 9390 miles on odometer. While on a road trip, we stopped to charge the vehicle at a DC fast charging site. After about 10 minutes of charging, there was a loud pop sound and the vehicle stopped charging. Attempting to unplug and replug the charger into the car gave nothing but an error. Contacting support, was told that the vehicle has an air flap problem... Read more
Incident date: Jan 12, 2026
My reverse camera bracket broke off leading to the camera dangling on the license plate and unusable for rear backup safety.
Incident date: Jan 17, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at various speeds, the ABS and Traction Control warning lights illuminated and occasionally remained illuminated. The contact stated that whenever the warning lights were illuminated with the cruise control f... Read more
Incident date: Dec 31, 1969
Odometer Fraud. The contact purchased a 2012 Chevrolet Camaro. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 90,480, and at the time of registration, it was discovered that the mileage was 141,510.
Incident date: Jan 9, 2026
Paint, bubbling and corrosion not declared as a defect by the jeep dealership. I would have never purchased knowing this information. I am looking for a goodwill repair of the defect of mixed metal causing corrosion on the body. Jeep states I am out of the extended warranty for repair. I am hoping to open a claim to get a repair of this manufacturing defect that was not disclosed in good faith to ... Read more
HYUNDAI
SANTA CRUZ
(2024) — ENGINE
Jan 20, 2026
Incident date: Dec 29, 2025
While driving on a major highway at approximately 60 to 65 mph the vehicle shut down loss of power and steering without any warning lights. I was able to safely maneuver the vehicle to the emergency lane and contacted AAA to have it towed to nearest dealership. A fuel pump module was replaced- I have been following gmc recent recall of 600k which gives same scenario for their larger engine fail... Read more
Incident date: Jan 19, 2026
Upon starting car, digital odometer cluster is blank. While the cluster is down, the gas tank cap is also unable to be opened. In researching on Google/kia forums, the fix has been to turn off the car, lock the doors and then unlock and restart the car. This is a 2022 and has happened approximately six times since purchase, the most recent time being today’s date again, the Kia forum suggested f... Read more
Incident date: Jan 19, 2026
This is an EV vehicle. This is a recurrent problem with the Ioniq 5 and is all over the internet. For me this is the 2nd electrical failure. The first time the accessory batter failed and the ICCU controller failed and had to be replaced. Now its at the shop for the 2nd time for the same failure. Not sure if its the ICCU again or not. In and of itself not a problem to send it off to fix, The ma... Read more
Incident date: Jan 19, 2026
This is an EV vehicle. This is a recurrent problem with the Ioniq 5 and is all over the internet. For me this is the 2nd electrical failure. The first time the accessory batter failed and the ICCU controller failed and had to be replaced. Now its at the shop for the 2nd time for the same failure. Not sure if its the ICCU again or not. In and of itself not a problem to send it off to fix, The ma... Read more
HYUNDAI
SONATA HYBRID
(2022) — ENGINE AND ENGINE COOLING
Jan 20, 2026
Incident date: Jan 20, 2026
The contact owns a 2011 Chevrolet Equinox. The contact stated that the vehicle was consuming an excessive amount of engine oil. While driving at various speeds, there was a misfire coming from the engine while attempting to accelerate. The failure occurred while attempting to accelerate from a stop. There was no warning light illuminated. The vehicle was taken to a certified mechanic, who diagnose... Read more
HYUNDAI
SONATA HYBRID
(2022) — POWER TRAIN
Jan 20, 2026
Incident date: Jan 20, 2026
Driving at 78 mph and "Check hybrid system" came on, engine and all throttle/electrical shut off and did not regain power. Had to sit for 5-10mins and vehicle eventually regained power after resetting battery and had no issues.
HYUNDAI
SONATA HYBRID
(2022) — ENGINE
Jan 20, 2026
Incident date: Jan 20, 2026
Driving at 78 mph and "Check hybrid system" came on, engine and all throttle/electrical shut off and did not regain power. Had to sit for 5-10mins and vehicle eventually regained power after resetting battery and had no issues.
Incident date: Apr 10, 2025
Driving at 78 mph and "Check hybrid system" came on, engine and all throttle/electrical shut off and did not regain power. Had to sit for 5-10mins and vehicle eventually regained power after resetting battery and had no issues.
Incident date: Apr 10, 2025
So there are TWO main points of concern on this vehicle, number 1 being the steering racks. Many other people have had the same issue as myself. Steering rack completely shut down about a year ago on the freeway, rendering my steering completely useless which was extremely dangerous. 8K repair bill that Hyundai will not acknowledge. Now that comes to my 2ND point, the oil pressure sensor switch. I... Read more
Incident date: Jan 4, 2026
So there are TWO main points of concern on this vehicle, number 1 being the steering racks. Many other people have had the same issue as myself. Steering rack completely shut down about a year ago on the freeway, rendering my steering completely useless which was extremely dangerous. 8K repair bill that Hyundai will not acknowledge. Now that comes to my 2ND point, the oil pressure sensor switch. I... Read more
HYUNDAI
SANTA FE SPORT
(2017) — STEERING
Jan 20, 2026
Incident date: Jan 16, 2026
With longer drives the steering wheel sticks while trying to make minor corrections to maintain going straight. When it does turn to make a small correction it tends to drift right or left, without actually being able to make the car go straight. The stickiness of the steering makes center impossible.
Incident date: Nov 5, 2025
This vehicle has experienced multiple hybrid system failures while driving, including a complete loss of power “Hybrid System Warning – Turn Engine Off” on the interstate in June 2022 through November 2025. These events have placed me and my loved ones in dangerous driving situations. Despite a warranty‑covered engine replacement at 82,015 miles (January 2023), the same hybrid system issu... Read more
Incident date: Jan 9, 2026
• Driver seat not setting its memory for the driver , and will move on its own and go all the way to dash while setting in it or all the way back . Has happened multiple times and also twice while driving. • Safety at risk could have made me wreck my vehicle if I hadn’t pulled over and the seat stopped what it was doing front and back. • yes , been checked by dealership (4) times in ser... Read more
Incident date: Jan 2, 2026
My family and I received a recall notice from GM. We took the vehicle in promptly and had it "repaired" by an authorized dealer. They replaced the oil cap and placed a sticker in our owner's manual. This Christmas, instead of going to Angel Fire, New Mexico, like we do every year to visit family, we stayed home in the Rio Grande Valley. On December 28, 2025, my family decided to go holiday shoppin... Read more
Incident date: Jan 19, 2026
DRL on the passenger side of my truck is half burnt out. I have seen many of the same style headlight with the same daytime running light halo burnt out or partially burnt out on at least 1 side of the truck.
Incident date: Jan 4, 2026
Starting in July/August 2025, my 2019 BMW X3 (G01) suffered a total failure of multiple safety-critical systems, including the Emergency Call (eCall) system, the rearview camera, and frontal collision/pedestrian alert sensors. These failures were accompanied by a persistent "Emergency Call System Malfunction" warning on the dashboard. BMW Service Information Bulletin SIB 65 12 22 acknowledges a ma... Read more