Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Jan 14, 2026
I was involved in a low-speed collision at a residential intersection after stopping at a stop sign and beginning to proceed. Going under 5 mph, I braked immediately, but contact occurred. Despite relatively minor front-end damage, the driver steering wheel airbag and driver knee airbag deployed. The passenger front airbag did not deploy, and no side or curtain airbags deployed. There was no sign... Read more
Crash
Incident date: Jan 16, 2026
When driving my car all of a sudden it loses power almost like it’s struggling to go but the RPM revs up and makes a loud noise and my car kind of got stuck for a minute and there were cars behind me then it started going but every couple minutes it would do that again rev up really loud even when I barely push the gas and lose power and then go I have no idea why it was doing that I took it to ... Read more
Incident date: Jan 9, 2026
Vehicle collided into another and airbags did not deploy on the Ram 1500.
Crash
Incident date: Jan 9, 2026
I am reporting a recurring, life-threatening electronic failure in my 2023 Hyundai Palisade. On [XXX], while turning into an intersection, the vehicle's brakes spontaneously engaged, stalling the car in the path of oncoming traffic. During this event, multiple critical safety systems failed simultaneously, including the headlights and horn, leaving me unable to warn other drivers. A "violent" surg... Read more
Incident date: Jan 9, 2026
I am reporting a recurring, life-threatening electronic failure in my 2023 Hyundai Palisade. On [XXX], while turning into an intersection, the vehicle's brakes spontaneously engaged, stalling the car in the path of oncoming traffic. During this event, multiple critical safety systems failed simultaneously, including the headlights and horn, leaving me unable to warn other drivers. A "violent" surg... Read more
Incident date: Nov 30, 2025
While driving approximately 63 mph on a busy roadway, my 2023 GMC Yukon experienced a sudden failure of the brake system, including loss of normal braking capability along with failures of the Electronic Stability Control (ESC) and ABS systems. The vehicle displayed warning messages stating “Brake System Failure” and “Service ESC” and entered a reduced-speed mode. Prior to this incident, t... Read more
Incident date: Jan 12, 2026
When getting onto the highway on November 30, 2025, the engine on my 2022 Hyundai Tucson made an odd sound, acceleration was compromised and the check engine light came on. My husband was driving and he safely navigated us off the highway and back to our home via city streets. We were very concerned we were going to break down on the highway or city street during a cold time of year. The next da... Read more
Incident date: Jan 19, 2026
The DC/DC converter failed causing the generator not to charge. This caused the car to lose all power whilst I was driving the vehicle and come to a complete stop on an active road.
Incident date: Dec 15, 2025
4 months after taking vehicle in for recall fixes, both recalls on vehicle have not been remediated due to parts not being available. No ETA on availability and get a run around when asking for more info. Hub Shaft Recall stats that driving the vehicle with a broken hub bolt will wear shafts but no loaner was given so I have no choice but to drive vehicle with a broken bolt. Ford customer service ... Read more
Incident date: Dec 17, 2025
The EPS malfunctions and turns off during normal driving operations at random intervals. Happens more when temperature outside is below 50 degrees. This has made it difficult to steer and has almost caused me to get in an accident on multiple occasions
Incident date: Jan 19, 2026
EXCESSIVE OIL CONSUMPTION = ENGINE FAILURE + NO WARRANTY HONORER
Incident date: Jan 23, 2026
Clicking coming from Axle when making sharp turns left or right, Took to Honda dealership and was told there is no fix for this issue currently and it would be something i have to live with.
Incident date: Jan 14, 2026
I have had numerous issues with fuel Injectors failing. The first incident was about 30,000 miles. This was fixed by the manufacturer not even 10,000 miles later, I once again had to return the vehicle, to be inspected by the dealership. Instead of replacing all of the fuel injectors at the same time they chose to only replace one. As soon as my car went over the 80,000 mile warranty limit, my fu... Read more
Incident date: Dec 16, 2025
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the instrument panel failed to display critical safety information as intended. No warning light was illuminated. The local dealer was contacted... Read more
Incident date: Jan 19, 2026
cylinder 3 failure while driving, while merging onto highway traffic vehicle was suddenly unable to to accelerate as there was a sudden loss of power and improper shifting of gears. Engine light came on as well. Car was taken to dealer for excessive burning of oil while under warranty before this event. The vehicle has been inspected by Hyundai dealership and by a private auto mechanic. Both parti... Read more
Incident date: Sep 10, 2025
The seat belt alarm keeps going off as if the seat belt is not buckled even though it is buckled. The first issue was when I had the car less than a yr. The middle row right side had this problem and the dealer replaced the seatbelt. Now at 38k miles, the middle row middle seat started to have the same issue. Also, the middle row on the right side would occasionally alarm as well but not as consta... Read more
Incident date: Jan 14, 2026
Another driver failed to yield to traffic and drove right into the side door, gas tank and rear wheel at about 35 mph. Not a single airbag was deployed within my 2021 Chrysler Pacifica. I did sustain injury
Crash
1 injured
Incident date: Jan 15, 2026
i was driving down the road the front piece of the grill flew off the truck and hit my windshield, then flew into oncoming traffic.
Incident date: Jan 15, 2026
On January 15, 2026, at approximately 7:51 a.m., my son was involved in a motor vehicle collision that disabled three vehicles. His vehicle sustained significant damage and was declared a total loss. During the collision, the driver-side airbag did not deploy, and the seat belt failed to engage. As a result of the restraint system failures, my son sustained head trauma and required medical evaluat... Read more
Crash
1 injured
Incident date: May 20, 2025
Extreme glare from the hud when the sun is to the rear of the vehicle. Moves back and forth as your driving. This is very distracting because of its extreme brightness. Brighter the sun brighter the glare.
Incident date: May 20, 2025
ICCU failure, vehicle disabled while driving leaving me stranded.
Incident date: Jan 22, 2026
Driving on the highway, I slowed down from 65mph to 45-50mph due to standing water ahead of me, immediately after hitting water, the engine stumbled. Soon after the engine stopped running. In hybrid mode only, was not able to maintain speed. I noticed the smell of fuel in the cabin, I noticed my vehicle range dropping rapidly. The odor of unburnt gasoline was very strong and I had begun to get a h... Read more
Incident date: Jan 22, 2026
Hard braking first occurred on a major highway with no prior notice that this would happen in close call accidents. The cars traffic had to veer away from me in order to avoid hitting me. Another highway (95) incident was a 18 wheel semi that had to move to the shoulder and could have easily totaled my car and me. I then researched this and found I could delay the action be setting the Forward Col... Read more
Incident date: Jan 6, 2026
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted into reverse, the rear-view camera intermittently failed to display a clear image, and the screen was black. An unknown message was displayed. The l... Read more
Incident date: Jan 6, 2026
On [XXX] my there was a loud pop from the rear of the vehicle and electric vehicle warnings popped up on my dash. I turned around at the light, and as I drove I could tell that the vehicle was slowly losing power. Speed was limited to 30mph. Barely made it back home before the warnings on the dash told me to immediately stop driving. Vehicle was towed to the dealership, and they informed me on J... Read more
Incident date: Jan 22, 2026
On [XXX] my there was a loud pop from the rear of the vehicle and electric vehicle warnings popped up on my dash. I turned around at the light, and as I drove I could tell that the vehicle was slowly losing power. Speed was limited to 30mph. Barely made it back home before the warnings on the dash told me to immediately stop driving. Vehicle was towed to the dealership, and they informed me on J... Read more
Incident date: Jan 15, 2026
On [XXX], at approximately [XXX], I was driving my 2013 Tesla Model S (VIN: [XXX] ) on [XXX] in Barrow County, Georgia when the instrument cluster/speedometer display went completely blank while driving. This is an intermittent issue that occurs without warning - the display turns off and sometimes freezes. Because the speedometer was not displaying, I had no way to know my actual speed. I was pul... Read more
Incident date: Jan 15, 2026
As I was driving on a very busy city street I heard a loud pop and then got a warning to check electrical systems. Luckily I was able to get the car to a Walmart parking lot and arrange for the car to be towed to a dealer 90 miles away. The dealer contacted me and informed me the ICCU unit and high voltage fuse would have to be replaced and no time frame for parts availability to be determined. Th... Read more
Incident date: Jan 14, 2026
[XXX] My Car was stolen from this address. The thieves were able to bypass security system. The thieves were able to bypass the factory security system and/or alarm. I reported the incident to the police.They did not hand me a report number but took my information and want this complaint documented as a potential security system issue. The keys were in my possession, and no modifications were ma... Read more
Incident date: Sep 9, 2025
The vehicle has an ongoing safety-related defect involving the forward distance sensor. The distance sensor randomly turns off while driving, which disables critical collision-avoidance systems including Automatic Emergency Braking (AEB), Forward Collision Warning, and Intelligent Cruise Control. The failure is intermittent and unpredictable. The safety systems may appear functional and then shut... Read more
Incident date: Jan 19, 2026
Subject: URGENT: Global Safety Defect Report – Jaguar Land Rover (JLR) Powertrain Control Module (PCM) and Fuel Pump Driver Module (FPDM) Failure. Description of Defect: I am writing to formally report a critical safety defect affecting Jaguar Land Rover (JLR) vehicles involving the Powertrain Control Module (PCM) and the Fuel Pump Driver Module (FPDM). These modules are experiencing spont... Read more
Crash
2 injured
Incident date: Dec 1, 2025
I’ve always had electrical problems and now when I try to drive it, it smells like it’s going to catch on fire. And I’ve had to fix something within the fuel system 3 times.
Incident date: Jan 7, 2026
The liftgate has randomly started closing on me while I'm loading groceries at least 3 times in the past year. Every time it has hit me in the forehead with enough force to cause intense pain for several days. Otherwise, it works normally so there is no way I know to intentionally reproduce the issue. It has not been inspected because, again, it has happened like 3 times in the past year. Very pai... Read more
1 injured
Incident date: Jun 3, 2025
Transmission started slipping a little and then literally stopped working all with in an hour. And was doa in the parking lot.
Incident date: Jun 3, 2025
How are you? The problem with our Hyundai involves the engine and engine control system. My vehicle is equipped with the same 2.0-liter Nu GDI engine that Hyundai recalled in other 2021 and 2022 vehicles for engine stalling, internal engine damage, and fire risk. Although my VIN is not currently listed, the engine itself is identical to the recalled engines and is available for inspection. Since... Read more
Incident date: Jan 16, 2026
On 09/25/25 at 59,502 miles recall work was completed per NHTSA Recall No. 25V-274, L87 Engine Loss of Propulsion. Dealer paperwork shows that my truck passed the PicoScope inspection and was given the higher viscosity 0W-40 oil. On 12/10/25 at 63,904 miles, with the oil that was changed during the inspection; while traveling on highway NM-52 towing my travel trailer, I experienced a sudden loss o... Read more
Incident date: Jun 9, 2024
Screen is black and no app access. No power to accelerate.
Incident date: Jan 20, 2026
I am filing a safety complaint regarding a dealership-provided loaner vehicle that had an open safety recall at the time it was issued to me. On Tuesday 1/20, I received a loaner vehicle from Beaver Toyota in Saint Augustine, Florida while my personal vehicle is being held due to a recall. The loaner was a 2025 Toyota Sienna. I was not informed of any safety recalls at the time the vehicle was pro... Read more
Incident date: Jan 20, 2026
Horn inoperative. Vehicle sets diagnostic trouble code C2A23 indicating horn switch / clock spring failure. Multiple owners report similar failures. Horn is a safety device and failure may prevent warning other drivers. This include the airbag that might be affected since the clock spring is having an issue.
Incident date: Jan 20, 2026
Horn inoperative. Vehicle sets diagnostic trouble code C2A23 indicating horn switch / clock spring failure. Multiple owners report similar failures. Horn is a safety device and failure may prevent warning other drivers. This include the airbag that might be affected since the clock spring is having an issue.
Incident date: Jan 20, 2026
Failure of ICCU charging unit and Level 2 charging failure consistent with the description in this article [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Dec 30, 2025
This vehicle been having problems with heater
Incident date: Dec 30, 2025
Car had an unintended acceleration. I had been stopped prior to entering my garage. I had started to slowly accelerate when the car accelerated hard. It took a lot of effort to stop the car.
Incident date: Dec 30, 2025
Car had an unintended acceleration. I had been stopped prior to entering my garage. I had started to slowly accelerate when the car accelerated hard. It took a lot of effort to stop the car.
Incident date: Jul 3, 2025
2017 fusion 1.5 ecoboost.(purchased at 128k) 148k miles- 1 time white smoke at start up no check engine light. All of a sudden while driving started to drive rough. Towed too mechanic, determined cylinder #2 has coolant intrusion. Conducted the TSB. For this defect. All symptoms confirmed for the coolant intrusion. Got Quoted $10k for engine replacement. Vehicle has been parked in driveway sinc... Read more
Incident date: Jul 3, 2025
On three occasions while the vehicle was idling, the dashboard screens and interior lights went completely black, and the steering wheel jerked abruptly in my hands. This sudden electrical failure creates a serious safety concern, particularly if it were to occur while driving at higher speeds. The dealer has not been able to reproduce the problem. There were no warning lamps, messages or other sy... Read more
Incident date: Jan 22, 2026
My wife and I were driving to the dealer to have a safety recall service performed on her Jeep Wrangler 4XE. We had just merged onto the highway, I was in my car, behind my wife in her Jeep. Less than a mile onto the highway, my wife suddenly slowed down and moved to the right lane. As she moved over to the right lane, I saw her front tire violently wobbling back and forth. We slowed down to 3... Read more
Incident date: Jan 22, 2026
I was driving on the highway with no one in front of me. The car suddenly slammed on the brakes and flashed "emergency breaking system" on my dash. My car went from about 75 mpg down to 50. The car behind me almost rear-ended me. He then proceeded to pass me and brake check me because he thought I had deliberately brake checked him. This incident caused the man behind me to get road rage and react... Read more
Incident date: Jan 22, 2026
I was driving on the highway with no one in front of me. The car suddenly slammed on the brakes and flashed "emergency breaking system" on my dash. My car went from about 75 mpg down to 50. The car behind me almost rear-ended me. He then proceeded to pass me and brake check me because he thought I had deliberately brake checked him. This incident caused the man behind me to get road rage and react... Read more
Incident date: Jan 3, 2026
My cvt transmission carrier bearing has went bad in my vehicle. Not only have these bearings been one of the main conplaints, this vehicle has several recalls. And which the recall for the precondition system has went bad in mine months ago. I was driving home when suddenly my car got hard to drive n their were very loud noises. Got it looked at and was told it was that bearing. That u can not aff... Read more
1 injured