Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Mar 26, 2026
We are currently under NHTSA Recall ID: 26V073 and Mercedes-Benz has not given us a reasonable timeline with which they intend to remedy the recall. We are currently unable to drive the car safely and unable to park the car safely without the risk of fire. To not have any answers as to when this recall will be remedied is unacceptable.
Incident date: Mar 26, 2026
Coolant leak/known engine issue is now effecting my car. 3/31/26 my mechanic said to take it to an engine place as it will need a new engine due to this known fault. I am too late for their extended warranty which I was never notified of, including when I purchased the car in 2021 when the issue was already well-known.
Incident date: Mar 31, 2026
11/26/25 at 85,400 miles on the v8 6.2L L86 engine, I began experiencing rough idle, loss of engine power and propulsion, a ticking/ knocking noise at idle and when RPMs increased as well as blinking engine warning light. Diagnostics/Repair work was done by Reliable GMC/Cadillac of Roseville to fix an ignition coil that was giving the engine error code. 2/24/26 At 86,697 miles, I began having rou... Read more
Incident date: Mar 17, 2026
On March 18, 2026 I brought my vehicle to AutoNation Hyundai for an oil change and full diagnostic. Your dealership’s own diagnostic report showed no knock sensor code, no engine issues, and no active warning lights. My car was fully drivable when I dropped it off. Within 30 minutes of picking my vehicle up, the check engine light began blinking and the car became completely undrivable. It has ... Read more
Incident date: Mar 24, 2026
The contact owns a 2018 Nissan Pathfinder. The contact stated that while reversing, the back over prevention camera screen display malfunctioned, and there was a black image displayed, creating a hazard for the driver. The contact stated that the failure was intermittent. Additionally, while operating the vehicle, the infotainment screen display malfunctioned, and the screen was black. During the ... Read more
Incident date: Mar 24, 2026
See attached document for complaint.
Incident date: Mar 24, 2026
The vehicle was at the dealer for a loud noise on the hinge area of the driver side door. I was contacted by the dealer and told That the door has cracked spot welds and needs to be replaced. The dealer contacted Ford and for opening offered to pay for a portion of the repair leaving me with over $1000 dollars out of pocket.This is a common problem with this vehicle and the Ford escape see Ford TS... Read more
Incident date: Mar 18, 2026
The contact owns a 2015 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the vehicle stalled while coming to a stop. The contact stated that the fuel pump was struggling and lacked the power to adequately deliver fuel to the engine while the vehicle was idling. Additionally, the contact stated that there was an engine misfire while accelerating. The contact referenced NH... Read more
Incident date: Mar 31, 2026
Randomly the MMI screens are blank. This means I have no speedometer, I cannot see my fuel level and there is no audio, such as blinker indicator.
Incident date: Mar 31, 2026
Randomly the MMI screens are blank. This means I have no speedometer, I cannot see my fuel level and there is no audio, such as blinker indicator.
Incident date: Feb 17, 2026
I am reporting a Failure of the Remedy for NHTSA Recall 23V634000 (Kia Recall SC281). The original recall attempted to "fix" a High-Pressure Fuel Pump (HPFP) issue via a software update to the Engine Control Unit (ECU). This remedy has failed. My vehicle is currently experiencing the exact safety hazard described in the recall: loss of motive power and stalling at various speeds due to HPFP failur... Read more
Incident date: Feb 17, 2026
I am reporting a Failure of the Remedy for NHTSA Recall 23V634000 (Kia Recall SC281). The original recall attempted to "fix" a High-Pressure Fuel Pump (HPFP) issue via a software update to the Engine Control Unit (ECU). This remedy has failed. My vehicle is currently experiencing the exact safety hazard described in the recall: loss of motive power and stalling at various speeds due to HPFP failur... Read more
Incident date: Feb 17, 2026
All electronic braking lights came on in truck @13040 miles dropped at dealership last Monday they believe it’s the master cylinder. Pending additional info
Incident date: Mar 30, 2026
The touch-screen only media center has an off-by-one error when using the media player for USB media. This results in unsafe conditions for the driver where the expectation of pressing "S" would navigate to music starting with "S", but instead navigates to music starting with "T". This creates momentary confusion for the driver, and pulls focus from the road. There is no mechanism to scroll thro... Read more
Incident date: Mar 30, 2026
Vehicle: Subaru Forester 2025. Date: Saturday, March 28, 2026, between 1530 and 1630. Situation: I just completed a 3-hour drive from [XXX] , to [XXX] , arriving around 1440. There was no warning. The rear windshield spontaneously shattered while parked in a suburban neighborhood. The glass was on the street and on the car's bumper, and it had sharp edges. The neighborhood consists of families w... Read more
HYUNDAI
IONIQ HYBRID
(2020) - LANE DEPARTURE: ASSIST
Mar 31, 2026
Incident date: Feb 9, 2025
Following a 25-day repair at a certified collision center due to an earlier accident, the vehicle's Full Self-Driving (FSD) and Active Safety Systems began failing. The vehicle repeatedly failed to keep speed and failed to stay centered in the lane. On March 25, 2026, while traveling at low speed on a public roadway with FSD actively engaged, the system failed to maintain a stable path and incorr... Read more
Crash
Incident date: Mar 30, 2026
The panoramic sunroof on my 2023 GMC Yukon Denali Ultimate XL spontaneously exploded while driving westbound on I-20 on March 13. There was no impact from road debris, no vehicles ahead, no overpass, and no external cause. The failure sounded like an explosion or gunshot. Tempered glass shattered with the sunroof in the closed position, showering the interior with glass fragments. Five occupants w... Read more
Incident date: Sep 11, 2025
While backing up back up camera suddenly went to a blue screen unable to see anything.
Incident date: Mar 30, 2026
My wife drove back home from work around 5:45 PM EST on March 2, 2026 and parked the car in the garage as always. She parked and turned off the car and got out to check the mail from the mailbox across the street. The music stopped when she turned off the car ignition after putting the transmission in park position and opened the door to get out. She walked to the mailbox and heard a loud bang. Sh... Read more
Incident date: Mar 24, 2026
The contact owns a 2020 Dodge Charger. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the air... Read more
Incident date: Mar 24, 2026
The contact owns a 2018 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the parking brake independently activated, and the air bag warning light illuminated. In addition, while attempting to turn off the vehicle, the key failed to function as intended. The vehicle was driven to the shoulder of the road and turned off. The contact stated that while attempting to st... Read more
Incident date: Mar 21, 2026
I brought my vehicle to the dealership (Axis Chrysler Dodge Jeep Ram in Jersey City, NJ) for open safety recalls. The vehicle has been at the dealership for approximately 3 weeks. I was repeatedly told parts were coming (alternator and brake booster), but the repairs were never completed. I was later told I could pick up the vehicle, but no documentation was provided and I have reason to believe t... Read more
Incident date: Mar 21, 2026
I brought my vehicle to the dealership (Axis Chrysler Dodge Jeep Ram in Jersey City, NJ) for open safety recalls. The vehicle has been at the dealership for approximately 3 weeks. I was repeatedly told parts were coming (alternator and brake booster), but the repairs were never completed. I was later told I could pick up the vehicle, but no documentation was provided and I have reason to believe t... Read more
Incident date: Mar 30, 2026
The steering gear went out causing the steering wheel to completely lock up. It’s costing thousands of dollars to repair. Not sure why this recall isn’t associated with my VIN number but other 2016 ford fusions. My car is in the shop now to be fixed and was quoted over 3k$
Incident date: Mar 30, 2026
When picking up my children from daycare, my 2024 Palisade (37K miles) would not shift into park. It was stuck in the reverse position. It would not shift to any drive, park, or neutral. Even in the reverse position, the car would not move. I applied the emergency brake and had to turn the car off without placing it in park. When I restarted the car, and place it in reverse, the engine made clunki... Read more
Incident date: Mar 30, 2026
Vehicle has a major problem steering down the road as I am traveling, its also makes loud clicks while turning left or right, also if freezing up and getting stiff along the way, The item that's causing this problem is call EPS , my light will not go out on its own, My local dealership will not honor the warranty or the recall stated it was repair ed I am the 2 or 3 owner of said vehicle, I c... Read more
Incident date: Mar 30, 2026
Electrical system shutdown including loss of all safety features (blind spot, emergency braking, abs, traction control, towing), climate control options (AC, Heat, window operations) and user interfaces (U-Connect screen, center gauge cluster). Initial warnings (2) on center cluster on listed- 1. Blind Spot Detection Disabled 2. 115 Volt Cargo Power Outlet On All electronics, controls were the... Read more
Incident date: Feb 10, 2026
Electrical system shutdown including loss of all safety features (blind spot, emergency braking, abs, traction control, towing), climate control options (AC, Heat, window operations) and user interfaces (U-Connect screen, center gauge cluster). Initial warnings (2) on center cluster on listed- 1. Blind Spot Detection Disabled 2. 115 Volt Cargo Power Outlet On All electronics, controls were the... Read more
Incident date: Jan 31, 2026
So our family of four, two adults and two kids driving down buford dr in GA on March 29 2026 apparently at 11am found ourselves in a dangerous situation. The oil light on our honda pilot came on and the vehicle shut off in the middle of a 3 lane extremely busy road. This is not safe and I am a experience automotive technician for more then 20 years of experience and have not yet found a rod beari... Read more
Incident date: Jun 1, 2023
Vehicle warning light, and noise alerts when placing in park. Vehicle does not register PARKED. Vehicle has to be restarted several times and shifter moved in and out of park until registers as parked. When viewed by mechanic, it was stated there has been a recall to contact manufacturer about recall, but none noted on site.
Incident date: Jun 1, 2023
I started driving this vehicle and all of a sudden it started slowing down, and would not go up to speed. I had it fixed, the car started skipping, making a jerking movement while driving. I made an appointment with Tameron Honda of Birmingham on 3/26/26. As soon as I pulled up to Honda dealership the engine light was on. The company was trying to bill me 6100 dollars for fixing the car. I do not ... Read more
Incident date: Jun 1, 2023
I started driving this vehicle and all of a sudden it started slowing down, and would not go up to speed. I had it fixed, the car started skipping, making a jerking movement while driving. I made an appointment with Tameron Honda of Birmingham on 3/26/26. As soon as I pulled up to Honda dealership the engine light was on. The company was trying to bill me 6100 dollars for fixing the car. I do not ... Read more
Incident date: Feb 26, 2026
When I got in my car to leave work, the shifter cable had broken. It would not shift to reverse, neutral, or drive. I was left stranded in the middle of the night with no one to pick me up. Also, if it had broken while I was driving I wouldn’t have been able to put it in park and it would have potentially rolled into another car or person. At this time it has been 6 months since the recall and D... Read more
Incident date: Feb 26, 2026
Recall notice has been present for > 1 year and no remedy yet available for dangerous battery overheating.
Incident date: May 1, 2023
This vehicle is subject to NHTSA Recall 25V-655 involving the high-voltage traction battery. The recall restricts the vehicle from using DC fast charging (Level 3), which significantly limits the safe and practical operation of the vehicle for its intended use. My household must routinely complete 300+ mile one-way trips on a weekly basis. Without DC fast charging capability, the vehicle cannot r... Read more
Incident date: Mar 2, 2026
The contact owns a 2011 Dodge Ram 1500. The contact stated that while the vehicle was being serviced by an independent mechanic, the contact was informed that the motor mounts were old and fractured. The independent mechanic suggested that the vehicle was taken to the dealer for the repair. The vehicle was taken to the dealer, who confirmed that the motor mounts were fractured and that the vehicle... Read more
Incident date: Feb 2, 2026
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the engine started overheating, and a coolant leak was discovered. During the failure, the check engine warning light was displayed, and the message "A/C Off Due to High Engine Temp" was displayed even though the A/C was not activated. The temperature gauge was elevated, creating a risk that the... Read more
Incident date: Mar 30, 2026
The vehicle has the L87 GM engine. It lost complete power and the engine seized up and would not start again. Fortunately I was able to roll into a neighborhood and get off the main road with no issues. The dealer has confirmed the seized engine and a replacement engine has been ordered with no ETA. There was no prior warning of the failure, besides a shuddering, like I was running out of gas, and... Read more
Incident date: Mar 30, 2026
The vehicle has the L87 GM engine. It lost complete power and the engine seized up and would not start again. Fortunately I was able to roll into a neighborhood and get off the main road with no issues. The dealer has confirmed the seized engine and a replacement engine has been ordered with no ETA. There was no prior warning of the failure, besides a shuddering, like I was running out of gas, and... Read more
Incident date: Mar 30, 2026
Failure of front differential
Incident date: Mar 30, 2026
On March 26, 2026 my 2019 Infiniti QX50 (VIN: [XXX] ) experienced complete loss of motive power while exiting the freeway. My blind mother and [XXX] autistic son were both passengers creating a serious safety emergency for two disabled individuals. On March 28, 2026 Les Schwab Tires (Store [XXX] ) professionally documented metal shavings in the oil pan on official invoice stating ‘SHAVING IN OI... Read more
Incident date: Mar 30, 2026
The motorcycle has developed corrosion and rust on all bolts and exposed metal. There is rust and corrosion coming through the paint and powder coat, including on the frame in the recesses and bolt holes where the frame is bolted together; threads inside the frame where foot pegs and floor boards and accessories are installed; the shock mounts. I called Indian/Polaris about the issues and was to... Read more
Incident date: Mar 30, 2026
The contact owned a 2018 Jeep Grand Cherokee. The contact stated that while unloading groceries out of her vehicle with the vehicle in park(P) and the engine on, grayish-white smoke began to emit from the vehicle without warning. The contact turned off the vehicle and checked under the hood, where she saw flames in the engine. The contact then ran to the fire department, which was nearby, and info... Read more
Fire
Incident date: Mar 4, 2026
i have a 2019 chevy traverse i bouth it 2020 /9/11 2020 i have had problems scense then i right now havb to buy a transmission GMC had me to take it to a chevy dealer and ask for some coast asistant they would not so they baclk out now i am about to sue
Incident date: Mar 4, 2026
i have a 2019 chevy traverse i bouth it 2020 /9/11 2020 i have had problems scense then i right now havb to buy a transmission GMC had me to take it to a chevy dealer and ask for some coast asistant they would not so they baclk out now i am about to sue
Incident date: Mar 4, 2026
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving at 45 MPH, the tailgate unintendedly opened unintentionally while there were items stored in the trunk. Upon coming to a stop at the red light, another driver alerted the contact that the tailgate was open. The contact pulled over to the side of the road, and the tailgate was closed. The vehicle was driven to t... Read more
Incident date: Jun 21, 2024
The vehicle experienced a sudden loss of power steering while in operation, creating a safety concern due to reduced ability to control the vehicle. At the time of failure, multiple electrical and control module faults were present. The vehicle was inspected by a dealership, which diagnosed the issue as requiring rack and pinion replacement. The owner paid out of pocket for this repair. Dealershi... Read more
Incident date: Mar 20, 2026
The vehicle (2025 Kia Carnival Hybrid) has suffered from a systemic parasitic 12V battery drain since the first month of ownership. The first occurrence was July 20, 2025, requiring a jump-start from Kia Roadside Assistance. On 02/26/2026, the vehicle was presented at Moritz Kia Alliance for the same issue. The dealer diagnosed the 12V battery as defective (Code R04) and replaced it under warrant... Read more
Incident date: Mar 20, 2026
The vehicle (2025 Kia Carnival Hybrid) has suffered from a systemic parasitic 12V battery drain since the first month of ownership. The first occurrence was July 20, 2025, requiring a jump-start from Kia Roadside Assistance. On 02/26/2026, the vehicle was presented at Moritz Kia Alliance for the same issue. The dealer diagnosed the 12V battery as defective (Code R04) and replaced it under warrant... Read more
Incident date: Mar 28, 2026
Car fails to start and warning flashes, keyless start system problem.