Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Mar 14, 2026
The shark fin antenna cover became loose. The antenna then fell off at some point while driving. This coming off while driving poses a risk to others on the road as it may have fallen off and hit someone else. The only “warning” it gave was stating the emergency call system failure. When googling I found out what the problem may be from. After looking further there are multiple Chevy traverse ... Read more
Incident date: Mar 14, 2026
When the car is put in park the key will not come out of the ignition. Sometimes to be removed from ignition. Therefore the key will get stuck. The transmission has to be put back in drive and then back into park for the ignition system to recycle and release the key.sometimes it takes about 2 or 3 times to get the key out. I have had to turn the car on put it in drive then park push the lock sw... Read more
Incident date: Mar 14, 2026
Starting March 30 2026- My Dodge Ram 1500 with the digital dashboard statred registering the wrong speed- Which was always higher than the speed I was going, by a lot! It is still happening to today, we will see tomorrow.
Incident date: Apr 4, 2026
While stopped at closed train tracks, my brake petal depressed about 2 inches further. After this I was having trouble breaking, I quickly pulled into a parking lot and had my car towed a nearby dealership. There is a recall out for the break line of my car, 25v544. The dealership called and confirmed that the ruptured break line is due the to outstanding recall that currently has no resolution. T... Read more
Incident date: Apr 4, 2026
On the evening of April 8th 2026, my wife was driving our 2023 Tesla Model Y home in San Francisco, CA when she noticed unusual noise coming from the front left wheel area. The vehicle was otherwise functioning normally aside from the noise. The following morning, I inspected the vehicle and found a large hex bolt (Class 10.9 grade) on the ground directly beneath the car. The front left wheel was ... Read more
Incident date: Apr 4, 2026
On the evening of April 8th 2026, my wife was driving our 2023 Tesla Model Y home in San Francisco, CA when she noticed unusual noise coming from the front left wheel area. The vehicle was otherwise functioning normally aside from the noise. The following morning, I inspected the vehicle and found a large hex bolt (Class 10.9 grade) on the ground directly beneath the car. The front left wheel was ... Read more
Incident date: Jun 7, 2023
I was driving my vehicle when the engine surged and then a transmission warning light came on and there was an immediate and complete loss of drive power. After the vehicle glided to a stop, there was no drive transmission in either forward or reverse. There was no pre-warning and no earlier incidence that led up to this issue. The vehicle is five years old with 39,834 miles and has had all rou... Read more
Incident date: Jan 4, 2026
On XXXXX, while parked at a campsite approximately two hours from my home, the vehicle displayed an “electrical failure” warning on the dashboard. The vehicle had been parked for less than 20 minutes when this issue occurred. I contacted Hyundai customer support that same evening to report the problem (Case #XXXXXX). On April 4, 2026, the vehicle was towed via Hyundai roadside assistance to Wi... Read more
Crash
Incident date: Jan 4, 2026
On XXXXX, while parked at a campsite approximately two hours from my home, the vehicle displayed an “electrical failure” warning on the dashboard. The vehicle had been parked for less than 20 minutes when this issue occurred. I contacted Hyundai customer support that same evening to report the problem (Case #XXXXXX). On April 4, 2026, the vehicle was towed via Hyundai roadside assistance to Wi... Read more
Crash
Incident date: Jan 4, 2026
Hi Dear My car doesn’t report crash.
HYUNDAI
SANTA FE HYBRID
(2025) - ENGINE
Apr 9, 2026
Incident date: Apr 8, 2026
Recall on my 2019 infiniti qx50. I am a 100% service connected from the vietnam war I can no longer drive and because this is a critical safety recall I sent a email to infiniti asking for help in getting the vehicle towed repaired and returned to my home address it is 100+ miles one way. Again, I am a 100% service connected war veteran. The car was being used to carry me to appointments most of w... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - STEERING
Apr 9, 2026
Incident date: Apr 8, 2026
I am filing this safety complaint regarding a documented engine wire harness chafing defect in my 2021 Chevrolet Silverado 1500 with the 2.7L L3B Turbo engine. While driving, my truck experienced erratic acceleration, engine throttling to 3,000 RPM without returning to idle after releasing the accelerator, engine misfires, sudden loss of engine power, stalling, and multiple simultaneous warning l... Read more
Incident date: Jun 8, 2025
I am filing this safety complaint regarding a documented engine wire harness chafing defect in my 2021 Chevrolet Silverado 1500 with the 2.7L L3B Turbo engine. While driving, my truck experienced erratic acceleration, engine throttling to 3,000 RPM without returning to idle after releasing the accelerator, engine misfires, sudden loss of engine power, stalling, and multiple simultaneous warning l... Read more
HYUNDAI
SANTA FE SPORT
(2016) - AIR BAGS
Apr 9, 2026
Incident date: Feb 19, 2026
We have received a recall for the sensors and airbag on our car back in December of 2023. Every time we call the dealership they tell us they can't get a send because the parts are not available. I cannot seem to get any movement with this. I've tried to contacting Toyota corporate but their website leaves much to be desired to contact anybody about this. So I am here asking for you to help me. I ... Read more
Incident date: Apr 9, 2026
We were driving on the highway and the b pillar trim flew off. It did hit another vehicle but didn’t cause any damage. I cannot use my keyless entry and current am driving with duct tape. This happened in August 2025 and I have spoken to local dealership and ford customer service.
Incident date: Mar 19, 2026
The front passenger door lock does not fully engage or disengage with the key fob or when putting the car in park. The lever must be maually controls by hand to unlock or lock the door.0
Incident date: Mar 17, 2026
Passenger front suspension failure due to failed hydraulic pump (at 67k miles), resulting in wheels rubbing against interior, making vehicle almost inoperable without placing occupants at risk. It was immediate and without warning inside vehicle. When I spoke with technician they informed me that it was occasionally reported in earlier models. I was unable to view component.
Incident date: Mar 17, 2026
To whom it may concern at NHTSA, I am filing a formal complaint regarding a critical technical discrepancy in Honda’s manufacturing records that is preventing essential safety diagnostics and maintenance for my vehicle. Vehicle Details: • VIN: [XXX] • Model: 2022 Honda Civic Touring (11th Generation) • Manufacturing Plant: Honda of Canada Mfg. The Issue: According to the NHTSA Part 565 su... Read more
Incident date: Mar 20, 2026
My 2021 ford bronco sport had a very dangerous issue on April 4th 2026. Nearly run over by a huge semi. Traveling at 70 miles per hour on I- 5 my vehicle had a sudden loss of power and wrench light went on, no prior signs. Semi traveling behind me nearly crashed into semi in the next lane as he slammed on his brakes and veered to the left to avoid running me over. Caused a big problem with t... Read more
Incident date: Mar 20, 2026
Scenic sunroof shade has drooped and sagged down impeding my visibility in the rear view mirror to check traffic while backing out and seeing my grandchildren in their car seats
Incident date: Mar 1, 2025
Center console glossy trim around the gear shift gives off a blinding glare from the sunlight coming through the front windshield. Almost side swiped the adjacent vehicle on my right when blinded. This was noted and photographed after just owning the vehicle for one day. Talked to Toyota Corporate who told me to take it to local dealership. Toyota of Fort Worth said there is nothing they can do an... Read more
Incident date: Mar 10, 2026
If i get any snow at all on the front of the vehicle. The front accident warning does not work.
Incident date: Jan 23, 2026
The contact owns a 2019 Honda Accord. The contact stated that while at the stop sign to access the feeder road, while accelerating, the lights started flashing on the instrument cluster. The vehicle failed to accelerate above 5 MPH. The driver turned on the hazard lights, made a U-turn, and pulled over a block away at a stadium. The vehicle was turned off. The contact retrieved DTC: P0301, P0302, ... Read more
Incident date: Jan 23, 2026
While driving on a highway at approximately 50 mph, the vehicle suddenly lost acceleration without warning and was unable to exceed approximately 10–15 mph. This created a dangerous situation requiring immediate maneuvering across multiple lanes of traffic to reach safety. At the time of the incident, the check engine light was illuminated. Diagnostic trouble codes P0191, P2177, and P2179 were ... Read more
HYUNDAI
SONATA HYBRID
(2021) - ELECTRICAL SYSTEM
Apr 9, 2026
Incident date: Jan 26, 2026
The contact owns a 2023 Honda Accord. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 25V785000 (Electrical System), the message "Updates Unavailable - TCN2 - Have Checked by Dealer" remained displayed. The vehicle was taken back to the dealer who was unable to repair the vehicle and informed the contact that the manufacturer was aware of the failure and was cur... Read more
Incident date: Apr 8, 2026
Recently, while driving on the freeway The drivers B pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the B pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they w... Read more
Incident date: Apr 8, 2026
Recently, while driving on the freeway The drivers B pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the B pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they w... Read more
Incident date: Apr 9, 2026
The 10 speed transmission has the well known hard shifting, clunking noise, and delayed acceleration issues that 2017-2019 f150,s have.
Incident date: Apr 8, 2025
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while at a stop light, the engine shut off as intended in the fuel saver mode, but when the brake pedal was released, the vehicle shut off and failed to restart. The vehicle was towed to the local dealer and was repaired but the repair information was unavailable. The contact stated that failure recently reoccurred and the ... Read more
Incident date: Apr 8, 2025
During a manufacturer-mandated software module update, North Central Ford (Plano, TX) bypassed continuous power supply safety protocols. This negligence caused a voltage drop, interrupted the software flash, and completely corrupted the Accessory Protocol Interface Module (APIM). The dealership returned the vehicle to me, stating the update was complete. The corrupted module failed to power down, ... Read more
Incident date: Apr 8, 2025
During a manufacturer-mandated software module update, North Central Ford (Plano, TX) bypassed continuous power supply safety protocols. This negligence caused a voltage drop, interrupted the software flash, and completely corrupted the Accessory Protocol Interface Module (APIM). The dealership returned the vehicle to me, stating the update was complete. The corrupted module failed to power down, ... Read more
Incident date: Apr 7, 2026
I have already replaced the transmission out of pocket 7k its began to do the same thing immediately was flushed a 2nd time and told it could be the motor. Also my battery i have bought 2 new batteries in 2 yrs now to find out its a false warning.
Incident date: Apr 7, 2026
I have already replaced the transmission out of pocket 7k its began to do the same thing immediately was flushed a 2nd time and told it could be the motor. Also my battery i have bought 2 new batteries in 2 yrs now to find out its a false warning.
Incident date: Apr 7, 2026
I have already replaced the transmission out of pocket 7k its began to do the same thing immediately was flushed a 2nd time and told it could be the motor. Also my battery i have bought 2 new batteries in 2 yrs now to find out its a false warning.
Incident date: Apr 2, 2024
I am reporting a documented safety defect in my 2018 Toyota Highlander (VIN: [XXX] ). On March 31, 2026, a certified technician at Groove Toyota (Work Order #XXX) performed a diagnostic inspection to investigate a severe 'airplane whine' noise. The technician verified the noise and used a stethoscope to pinpoint the source as 'very loud coming from final drive,' officially recommending a full tran... Read more
Incident date: Feb 19, 2026
Vehicle Safety Recall Information never received, and I need my vehicle sends to the local dealership for repair as soon as possible. Please send me the instructions for repair.
HYUNDAI
SANTA FE HYBRID
(2024) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 8, 2026
Incident date: Nov 15, 2025
CAr did emergency break on Freeway 4/7/2026 no reason, also Axel still making noise when you turn
HYUNDAI
SANTA FE HYBRID
(2024) - FORWARD COLLISION AVOIDANCE: WARNINGS
Apr 8, 2026
Incident date: Nov 15, 2025
CAr did emergency break on Freeway 4/7/2026 no reason, also Axel still making noise when you turn
Incident date: Jan 30, 2026
I went to open the trunk on my 2022 Tesla Model 3 using the normal electric trunk button above the license plate. When I clicked the button, the trunk opened a few inches, made an abnormal noise, and then came crashing shut. At this point, I opened trunk manually to see what occurred and immediately saw the electrically-operated trunk strut separated from the trunk and also a crack in my rear glas... Read more
Incident date: Jan 30, 2026
Complaint Summary: Post recall catalytic converter failure on 2016 Kia Soul with 1.6L GDI engine (SC176 recall previously performed). Complaint Details: I own a 2016 Kia Soul equipped with the 1.6 liter Gamma GDI engine (engine code G4FD, emissions family GKMXV01.6DBE). This engine is part of Kia’s SC176 recall for catalytic converter overheating and thermal damage. My dealer performed the SC17... Read more
Incident date: Feb 4, 2026
The contact owns a 2024 Nissan Rogue. The contact stated that while her husband was driving approximately 70 MPH, the check engine warning light and several other unknown warnings were illuminated. The vehicle lost automotive power and stalled. The vehicle was towed to a local dealer, where it was diagnosed and it was determined that the engine block was cracked, and the engine needed to be replac... Read more
Incident date: Apr 8, 2026
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The fuel delivery system and engine power management. The vehicle suffers from sudden "Limp Mode" activation and total loss of acceleration. The vehicle is available for inspection. 2. How was your safety or the safety of others put at risk? My safety was severely compromised when the vehicle sud... Read more
Incident date: Feb 19, 2026
2022 Honda CRV with 39,000 miles: When driving at high speeds (55+) when coming out of a turn/curve in the road, the steering wheel sticks/grabs for a split second, then releases, making steering seem unsafe. Issue seems more likely to happen in warmer temperatures 60 degrees and above. Also gets worse if car is driven for longer time. Since first noticing the issue in early April, now sometimes... Read more
Incident date: Jun 1, 2025
Sticking steering, mainly at higher speeds. Dealer said it showed no codes. They said they could not make it do it, but it continued after inspection. I had another person drive and they noticed right off on the interstate that the steering was sticking and making vehicle shift across lane on its own. It does it all the time at any speed more noticeable higher speeds.
Incident date: Apr 1, 2026
In the 5 months I have owned this vehicle, the windshield has been chipped at least six time by debris while driving. As I am retired, I do not do a lot of freeway travel and 700 of the 3400 miles were from a trip to visit my mom. I had fewer windshield chips on my previous Honda CRV in 8 years and 90000 miles than I have had with this 2026 CRV. My dealer ignored my request to even look at the iss... Read more
Incident date: Apr 8, 2026
This vehicle suffers from phantom braking. With the adaptive cruise control set, at times, in the display of the instrument cluster, the display shows a semi, motorcycle or car that is not there in real life. When this happens the car applies the brakes and starts slowing down. Sometimes this is bad enough that the collision warning message comes on and the brake application is very aggressive. Th... Read more
Incident date: Nov 20, 2023
"My 2025 Volkswagen Jetta is subject to Safety Recall 26V185 (90Z5). The vehicle's instrument cluster fails to display speed, RPM, and safety warnings upon startup, creating a severe safety hazard. I visited Heritage Volkswagen Catonsville on 04/07/26, and they officially documented that the 'REPAIR NOT YET AVAILABLE.' Volkswagen Customer Care has refused to open a repurchase case or provide a saf... Read more
Incident date: Nov 20, 2023
"My 2025 Volkswagen Jetta is subject to Safety Recall 26V185 (90Z5). The vehicle's instrument cluster fails to display speed, RPM, and safety warnings upon startup, creating a severe safety hazard. I visited Heritage Volkswagen Catonsville on 04/07/26, and they officially documented that the 'REPAIR NOT YET AVAILABLE.' Volkswagen Customer Care has refused to open a repurchase case or provide a saf... Read more
Incident date: Aug 3, 2025
The contact owns a 2011 Hyundai Sonata. The contact stated that the vehicle stalled while driving at various speeds on four occasions. During the first occasion, the vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed, and it was determined that the low-pressure fuel pump needed to be replaced. The vehicle was repaired, but approximatel... Read more
Incident date: Aug 3, 2025
When accelerating at all, the engine emits a whining noise. The only time the whine stops is when the foot is removed from the pedal. It does not whine at idle. I believe it is the transmission going bad. The problem has been confirmed by a local service center. No warning lamps or messages have appeared.