Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Mar 29, 2026
The contact owns a 2023 Nissan Rogue. The contact had received an email from a third-party vehicle service for NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The contact stated that days after receiving the email, the vehicle was starting to drive sluggishly at slower speeds and failed to accelerate as needed while depressing the accelerator pedal. The contact stated that several un... Read more
Incident date: Mar 29, 2026
I purchased a used 2021 Cadillac Escalade in May 2025 with approximately 48,000 miles. While driving on Highway 14 near Acton CA at speeds exceeding 60 mph, the vehicle experienced a catastrophic engine failure (March 28th - 2026). The engine suddenly lost all power and shut off completely while in motion. Only electrical systems remained operational. At the time of the incident, I had my three ... Read more
Incident date: Mar 29, 2026
Bought my 2021 kia telluride sx with a cpo warranty with a little over 69,000 miles. at about 73,000 my car began to smoke and the dealership that I bought the vehicle from kept it for the day and sent me on my way with no diagnosis just simply stating they couldnt duplicate the issue and confirming they did NO testing on the vehicle. They stated that they topped the coolant and checked the oil in... Read more
Incident date: Apr 12, 2026
I was driving and car suddenly reduced speed,engine light came on and message came across dash “engine power reduced” and a text was sent to tell me I have a transmission issue. Now car won’t drive past 25-30mph dealership indicated this is a faulty gas pedal which cost over $600 to repair. Did my research and this is apparently a “known” problem common in 2016-2022. Vehicles but is no... Read more
Incident date: Apr 10, 2026
The transmission speed sensor has failed needs a new valve body. It seems like a very common problem with this car and it’s a $3000 fix according to my mechanic. I think there needs to be a recall issued considering everybody on this website is reporting the same problems.
Incident date: Apr 14, 2026
Incident Date: April 11, 2026 Approximate Time: 6:30 PM Component(s): Unknown (Suspected: Electronic Stability Control, Steering, ADAS) Description of Incident: On April 11, 2026, at approximately 6:30 PM, I was operating my Tesla Model Y on a highway with a self-driving mode engaged. I experienced what appeared to be a sudden, unintended acceleration combined with an erratic "zig-zag" steering p... Read more
Incident date: Apr 11, 2026
Car stalls out when driving. Car also stalls when I dont press the automatic start button.
HYUNDAI
ELANTRA HYBRID
(2025) - FUEL SYSTEM, GASOLINE
Apr 15, 2026
Incident date: Mar 16, 2026
The contact owns a 2021 Ford Bronco. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (Fuel System, Gasoline) and 25V721000 (Seats); however, the parts to do the recall repairs were not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The m... Read more
HYUNDAI
ELANTRA HYBRID
(2025) - STEERING
Apr 15, 2026
Incident date: Mar 16, 2026
While driving on April 11, 2026 at approximately 1:30 PM on [XXX] , the vehicle experienced a loss of steering response while the roadway curved to the right. The driver turned the steering wheel normally in order to follow the curve. The steering wheel moved freely and felt normal. However, the vehicle did not respond to the steering input and instead continued traveling straight. As a result, th... Read more
HYUNDAI
ELANTRA HYBRID
(2025) - ENGINE AND ENGINE COOLING
Apr 15, 2026
Incident date: Mar 16, 2026
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated and was turning on and off. The thermostat gauge increased to hot. The contact became aware that there was no coolant in the coolant reservoir. Additionally, the oil light was illuminated even though an oil change had been performed two months prior. The vehicle became undrivable. The vehicl... Read more
HYUNDAI
SONATA HYBRID
(2017) - SERVICE BRAKES, HYDRAULIC
Apr 15, 2026
Incident date: Feb 25, 2026
The contact owns a 2018 Ram 2500. The contact stated that several years ago, the ABS and ESC warning lights illuminated. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, when the dealer was contacted, the contact was informed that the part to do the recall repair was not yet available. The manufacturer was contacted and informed that... Read more
Incident date: Apr 15, 2026
The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a f... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - ELECTRICAL SYSTEM
Apr 15, 2026
Incident date: Apr 11, 2026
On March 3rd 2026, I went to a doctors appointment. Halfway into the 50 minute drive, I noticed the on the infotainment screen that my GPS was still showing me being at home. It was working normally a couple days prior to parking the truck. After my Dr appointment, I did some online research and followed recommended procedure to do a hard reset of the infotainment/radio to try and refresh the sign... Read more
Incident date: Jan 28, 2026
Any of the airbags failed to deploy during a significant crash. It is not available for inspection due to it being investigated by insurance. The driver and passengers' safety were affected in that more bodily damage could have occurred if they had hit the steering wheel or any other part of the car. I do not know if the problem has been reproduced or confirmed by a dealer, as i have tried to reac... Read more
Crash
3 injured
Incident date: Jan 28, 2026
There was a consumer satisfaction program # 21N03 listed for 2018 f150 2018 3.5L EcoBoost engines and for some reason my VIN wasnt included. I am currently having this issue. My truck has 40k miles on it. Please make them issue a new consumer satisfaction program to include all 2018 F-150 models.
Incident date: Feb 24, 2024
I am reporting a serious safety concern with my 2016 Infiniti QX60 involving a defective cooling fan system. The vehicle currently experiences a ticking/tapping noise from the cooling fan, and the fan does not operate properly, which has caused the engine to overheat. This condition creates a significant safety hazard, as engine overheating can lead to sudden engine failure while driving, increasi... Read more
Incident date: Jan 23, 2026
For months my vehicle has had intermittent loss of power steering making it nearly impossible to control direction. On Jan. 29, 2026, I ran into the back of a vehicle that stopped suddenly and due to sudden power steering loss, I wasn't able to swerve and avoid collision. I was issued an infraction for this incident and had to file an insurance claim to repair the front end damage to my vehicle.... Read more
Crash
Incident date: Dec 11, 2025
On Friday 1/16/26 @ 9 am, my daughter was backing out her parking space to go to school. As she barely drove forward, the car just suddenly stopped. She got the apartment maintenance guy to take a look, and he said the steering rods were broken and the car needs to be tow. It was inside the parking lot and there was no major impact for it to be broken. Its a 2023 Rogue with only 45200 mileage on i... Read more
Incident date: Apr 13, 2026
There is a strong fuel order coming from passenger side after every fuel fill, affects everyone in the car while moving, especially affecting my grandchildren and my family. Backup camera rarely comes on while backing up, gives a black screen which can cause accidents especially in reverse. Rear driver side makes loud squeaky sound while driving over speed bumps slowly or bumpy roads. I purchased... Read more
Incident date: Apr 12, 2026
Purchased 2020 jaguar XE with under 13,000 miles on it 2 years ago now has 23,000 miles on it. Went to leave for work and my car wouldn’t start stating the transmission wasn’t in park and other messages and tried jumping it wouldn’t work. Wouldnt switch gears to put car in neutral and neutral release under hood wouldn’t fully work. because parking break was stuck on. Took 3 tow trucks to g... Read more
Incident date: Mar 4, 2026
Car was being drive on the Indiana road and rolled Down window and smelled something burning. Then all of a sudden the transmission fail light came on and the car started to power down and we pulled over. The engine was on fire.
Incident date: Apr 14, 2026
Any time I get above 55 miles per hour the steering starts shaking and I feel as if I’m going to lose control of the vehicle. I have had the recalls done on it, but it continues.
Incident date: Apr 14, 2026
Any time I get above 55 miles per hour the steering starts shaking and I feel as if I’m going to lose control of the vehicle. I have had the recalls done on it, but it continues.
Incident date: Jan 18, 2026
The cam phasers failed somewhere between 60,000 - 70,000 miles. It is a defective part that was subject to a customer satisfaction program in 2020 or 2021 but we purchased the vehicle after this. Now, Ford is saying that we need to pay to replace the cam phasers and the timing belt. It was quoted at $5777.62, which is a significant repair cost. Also, this shouldn't happen with this part and I am s... Read more
Incident date: Jan 18, 2026
The dashboard in my 2008 Toyota Camry LE has deteriorated over time and has melted, becoming sticky and glossy. This condition causes sunlight to reflect off the dashboard onto the windshield, creating a strong glare. This glare significantly impairs my visibility while driving, especially in bright daylight conditions. At times, I am unable to clearly see traffic, road conditions, or other vehic... Read more
Incident date: Jan 18, 2026
The dashboard in my 2008 Toyota Camry LE has deteriorated over time and has melted, becoming sticky and glossy. This condition causes sunlight to reflect off the dashboard onto the windshield, creating a strong glare. This glare significantly impairs my visibility while driving, especially in bright daylight conditions. At times, I am unable to clearly see traffic, road conditions, or other vehic... Read more
Incident date: Apr 10, 2026
Transmission issue per car dealer
Incident date: Nov 14, 2021
Safety Concern – Lack of Air Conditioning Ventilation in Third Row Seating I am writing to formally report a safety concern regarding a vehicle that lacks adequate air conditioning and ventilation in the third-row seating area. The third row of this vehicle does not receive sufficient airflow, resulting in significantly elevated temperatures compared to the front and middle seating areas. This... Read more
Incident date: Apr 14, 2026
I recently took my 2019 X5 to the BMW dealership because of the recall (Engine starter) and the code P0456 (NVLD Minor Leak Fault). At the same time, there's a warning that says, "Oil at a minimum level. Add 1 liter immediately". I have the 3 Year Oil Plan and asked them to put some oil, but the dealership said that they can't add oil because the oil level wouldn’t read properly. They told me ... Read more
Incident date: Mar 1, 2026
Incident Overview: A Continental Control Contact Sport SRS+ tire (DOT 5323) experienced a catastrophic internal structural failure during normal driving on a wet roadway. The tire had approximately 50% tread remaining and was 1–1.5 years old. Failure Description: Inspection indicates internal belt/carcass separation originating within the tire structure, leading to rapid pressure loss and ruptur... Read more
Crash
1 injured
Incident date: Mar 1, 2026
Incident Overview: A Continental Control Contact Sport SRS+ tire (DOT 5323) experienced a catastrophic internal structural failure during normal driving on a wet roadway. The tire had approximately 50% tread remaining and was 1–1.5 years old. Failure Description: Inspection indicates internal belt/carcass separation originating within the tire structure, leading to rapid pressure loss and ruptur... Read more
Crash
1 injured
Incident date: Jan 1, 2026
Since 2021 my 2020 Nissan versa SR had been giving me problems with the sensors. All of the dash lights would come on. Then in 2023 my vehicle started to stall and hesitate. It’s gotten to the point where I’d be taking a left turn and I’d press the gas and my car would move a few inches. It’s become very dangerous. Even after changing the air flow sensor my car continues to have problems w... Read more
HYUNDAI
SANTA FE HYBRID
(2024) - FIRERELATED
Apr 14, 2026
Incident date: Oct 22, 2025
The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V576000 (Electrical System). The contact stated that while the vehicle was parked and turned off in the driveway, she heard popping noises and saw smoke coming from underneath the vehicle near the rear passenger seat. The contact called the fire department,... Read more
Fire
Incident date: Feb 1, 2024
I bought a new 2025 Toyota Sienna Hybrid in Feb 2025 and shortly after, I was informed by letter by Toyota that there was a recall. We were informed NOT to use the second row. (Exactly why we bought a van!) I am STILL waiting for a remedy. Toyota has not offered a rental or any kind of assistance with us being out of a new van for OVER 1 YEAR. I am beyond discouraged and disgusted. [XXX] ... Read more
Incident date: Apr 12, 2026
While driving on a highway, my wife abruptly experienced warning lights, loud rattling from engine and loss of power. Check engine light indicated cylinder misfire. Troubleshooting revealed a bent push rod and later discover broken lifter. While researching the issue it was found to be a very common issues with vehicles using active fuel management. Issue is so widespread parts are replacement... Read more
Incident date: Mar 2, 2026
These systems have stopped working due to a faulty LKAS camera that is mounted at the windshield
Incident date: Mar 15, 2026
The contact owns a 2019 Toyota Tundra. The contact stated that while parked for 5-10 minutes, the contact noticed a burning plastic odor, and upon looking up moments later, the contact noticed flames coming from the driver's side headlight, and the flames were 6 inches above the headlight. The contact started extinguishing the fire with water bottles. The contact drove to a water hose, which the c... Read more
Fire
1 injured
Incident date: Mar 15, 2026
The contact 2021 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (Fuel System, Gasoline) and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The contact stated that while driving approximately 40 MPH in inclement weather, the windshield wipers were activated, and the driver’s side windshield was not cleared, causi... Read more
Incident date: Mar 15, 2026
The contact 2021 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (Fuel System, Gasoline) and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The contact stated that while driving approximately 40 MPH in inclement weather, the windshield wipers were activated, and the driver’s side windshield was not cleared, causi... Read more
Incident date: Apr 13, 2026
The contact owns a 2014 Land Rover Range Rover Sport. The contact received notification NHTSA Campaign Number: 25V514000 (Steering) in 2025. The contact had been calling the local dealer for an update on the parts but was advised that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informe... Read more
Incident date: Apr 13, 2026
My engine starting making a knocking/ticking noise out of no where. I was traveling alone on the highway so I stopped to check it. I got to a gas station and google searched it and it came up that the LS 6.2 engine that is in my vehicle was recalled on other models because of this issue. I did have a mechanic look at it as well and he agreed it is that same issue that was recalled in other models.
Incident date: Mar 18, 2025
I purchased a 2022 Honda Accord Hybrid two years ago. On multiple occasions, I have been traveling at high speeds 70-75 MPH when the orange BRAKE signal appears across the screen, and the car abruptly slams on the brake with no other vehicles around me. It forcefully threw me forward. We have had Honda vehicle in for service many times, the dealership are never able to duplicate the problem becaus... Read more
Incident date: Mar 18, 2025
I purchased a 2022 Honda Accord Hybrid two years ago. On multiple occasions, I have been traveling at high speeds 70-75 MPH when the orange BRAKE signal appears across the screen, and the car abruptly slams on the brake with no other vehicles around me. It forcefully threw me forward. We have had Honda vehicle in for service many times, the dealership are never able to duplicate the problem becaus... Read more
Incident date: Apr 10, 2026
I am reporting a suspected brake system malfunction. About one block before my destination, I stopped at a traffic light and applied light pressure to the brake pedal. The vehicle slammed and jerked to a stop unexpectedly. Moments later, while turning into a parking space, I pressed the brake pedal again and the vehicle did not stop as expected. The SUV went over the cement parking post and struck... Read more
Crash
Incident date: Apr 10, 2026
I am reporting a suspected brake system malfunction. About one block before my destination, I stopped at a traffic light and applied light pressure to the brake pedal. The vehicle slammed and jerked to a stop unexpectedly. Moments later, while turning into a parking space, I pressed the brake pedal again and the vehicle did not stop as expected. The SUV went over the cement parking post and struck... Read more
Crash
Incident date: Aug 10, 2024
This is the engine fuel component injection system is not available for fixing within a timly manner and I smell gasoline this is not acceptable to use as it is
Incident date: Jan 6, 2026
I was driving my car and all of a sudden out of nowhere my car speed gage starts to bounce up and down my engine sounds like it’s stuck in first gear and won’t shift and I can’t go any faster then 35 mph and I tried to make it to a spot to pull over and it altogether stoped accelerating so I was stuck pulling over right there because it wouldn’t accelerate. I shut it off and let it sit for... Read more
Incident date: Jan 6, 2026
The Exhaust Heat Recovery System (EHRS) has failed for the second time on this vehicle. The first failure occurred at approximately 35,000 miles and was repaired under Hyundai Technical Service Bulletin 23-EM-009H, which Hyundai issued to address this exact defect across 2020-2023 Sonata Hybrid models. The vehicle has now reached 71,000 miles and is experiencing the identical symptoms: coolant los... Read more
Incident date: Apr 3, 2026
**What component or system failed or malfunctioned, and is it available for inspection upon request?** The vehicle experienced a critical failure immediately on the same day of purchase, rendering it not functioning or inoperable. It was deemed to be preexisting from the dealership I bought it from. The battery is malfunctioning affecting the driving capacity and range. --- **How was your safety... Read more
Incident date: Dec 28, 2025
I have been trying to get a recall situated with Ford now for almost a year. They say they have no fix. I am making payments on truck and can’t use it like I should be. Even came out of my own pocket and had ford install a new fuel pump however problem came back. Just not fair I purchased a vehicle from A reputable company and they will not help me at all. Not even a loaner.