Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Feb 2, 2026
Tesla has completely removed the rear door manual release latch in my late 2023 Model 3 Performance. This elevates the concern of the ongoing NHTSA Defect Petition DP25002 (opened December 2025), which investigates similar issues with emergency egress controls on Model 3 vehicles, citing them as "hidden, unlabeled, and not intuitive." Again, in my late 2023 Model 3 Performance, these are entirely... Read more
Incident date: Jan 14, 2026
The contact owns a 2008 Pontiac G6. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 14V252000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC); however, the failure recurred after the recall repair. The vehicle was taken to the dealer but was not repaired. The manufacturer declined to provide additional repair... Read more
Incident date: Dec 29, 2025
The contact purchased a 2016 Chrysler 300. The contact stated that shortly after purchasing the vehicle, the vehicle was taken to a dealer for several repairs, and the contact was concerned that there was a mileage discrepancy as per a Carfax Report. The vehicle was a dealer sale. At the time of purchase, the mileage was 117,338; however, the Carfax Report indicated that the mileage was 156,268 in... Read more
Incident date: Jan 22, 2026
It is a very well known issue with these make and model trucks, ( 19-current Silverado 1500,2500,3500) that the eurethane on the back glass and the back glass track/frame cracks and leaks water causing an unsafe environment inside the vehicle if not caught. There is little to no visible evidence this occurs unless you really look and or take apart the headliner and rear spoiler on the cab to searc... Read more
Incident date: Feb 10, 2026
I want to be clear about why I opened this case. Per Nissan’s own recall documents, the software update does not repair the defective battery cells, it only detects the issue and may disable the vehicle to prevent a thermal event. Level 3 charging remains unusable, and the underlying defect is still present. Because of this, I am requesting a repurchase or a replacement vehicle. If they say the... Read more
Incident date: Feb 9, 2026
Vehicle has open Recall 25V-766 / FCA 78C (engine fire risk). No remedy available. Manufacturer directing customer to call but no resolution. Requesting manufacturer buyback due to unresolved safety defect.
Incident date: Feb 9, 2026
After making right turn after being stopped at traffic light, when I attempted to accelerate the vehicle would not shift from low gear to higher gear(s). This caused very high engine RPMs for the time it took to pull the vehicle off to the side of the road and stop and turn of the vehicle . I looked at dash board for any indicator lights but didn’t see any. Restarted the vehicle accelerated back... Read more
Incident date: Jul 1, 2025
I have bought three Hondas and leased one, I still have a 2012 Sedan and 18 months ago the car stopped in the middle of the road, thankfully no one hit us. The axle was broken and had to be repaired. Today [XXX] the car just stopped driving in a horrible round about [XXX] . The police and fire men, thank God helped to push the car out of the way into a parking lot. Talk about stress, the round ... Read more
Incident date: Jan 27, 2026
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while attempting to drive from a complete stop, the transmission remained stuck in first gear. The contact shifted to neutral(N) and shifted back to drive(D), and the vehicle responded as intended. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnos... Read more
Incident date: Jan 27, 2026
ICCU FAILED and Hyundai service states that part is back ordered indefinitely. Has been 2 weeks with no further updates Additionally service department is unable to repair forward monitoring sensors that quit working with the smallest amount of precipitation, sometimes just from road condensation.
Incident date: Jan 27, 2026
ICCU FAILED and Hyundai service states that part is back ordered indefinitely. Has been 2 weeks with no further updates Additionally service department is unable to repair forward monitoring sensors that quit working with the smallest amount of precipitation, sometimes just from road condensation.
Incident date: Feb 10, 2026
The contact owns a 2022 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V686000 (Back Over Prevention). The vehicle was taken to the local dealer for routine maintenance, and it was confirmed that parts for the recall repairs were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact... Read more
Incident date: Feb 10, 2026
Dear Hyundai Motor America Consumer Affairs, I am formally escalating a safety defect involving my 2023 Hyundai Kona, VIN [XXX] , purchased [XXX]. Since the purchase, the vehicle’s horn has repeatedly failed. I have brought the car in for service multiple times, and the issue is thoroughly documented in service records and email correspondence. Despite these efforts, the defect has not been pe... Read more
Incident date: Jan 15, 2024
While driving, the vehicle repeatedly hesitated during gear changes, lost power, and then abruptly jerked back into gear. This occurred intermittently for over a month without any warning messages, creating unpredictable and unsafe driving conditions. As the issue worsened, the vehicle began losing power more frequently. The most serious event occurred at highway speed, where the vehicle suddenly ... Read more
Incident date: Jan 15, 2024
The vehicle has a material operability limitation related to its fuel/propulsion system that was not disclosed at the time of sale. After purchase, the vehicle’s real-world operation is materially restricted due to fuel availability and system limitations that prevent reliable use as represented. The limitation affects the ability to operate the vehicle predictably and as intended. This issue ... Read more
Incident date: Jan 15, 2024
The vehicle has a material operability limitation related to its fuel/propulsion system that was not disclosed at the time of sale. After purchase, the vehicle’s real-world operation is materially restricted due to fuel availability and system limitations that prevent reliable use as represented. The limitation affects the ability to operate the vehicle predictably and as intended. This issue ... Read more
Incident date: Mar 14, 2025
Brakes have a skip feeling horribly. We took to garage after changing brakes and rotors 2x to be sure it wasnt the issue. But doesnt even feel safe to drive the garage took the whole front end apart down to the calipers and didnt find any issues so they questioned if maybe it wasnt a similar recall to the hybrid braking issue to do with the caliper? The van only has 45,000 miles and feels so unsaf... Read more
Incident date: Feb 8, 2026
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at 55 MPH and depressing the brake pedal, the brake pedal travelled to the floorboard. The vehicle jerked, made an abnormal grinding sound, and there was a delay i... Read more
Incident date: Feb 8, 2026
While driving the vehicle the other night, the cars electrical system completely shut off for a few seconds before popping back on. The whole car inside and out went completely black. It was around 10pm on a dark country road. I had the seat heater on high and the defrost on high because it was cold. It appeared to happen when the auto high beams were supposed to engage. Instead of them engaging, ... Read more
Incident date: Feb 9, 2026
Air bag warning light Diagnosed safety restraint system air bag module Not included in 2019 recall for same issue per dealership
Incident date: Feb 9, 2026
The contact owns a 2024 Hyundai Ioniq 5. The contact stated that while driving approximately 60 MPH, the vehicle lost automotive power, with a burning odor entering the cabin of the vehicle. The message "Check Electric Vehicle System" was temporarily displayed on the digital display screen. The vehicle was towed to a local dealer and remained with the dealer. An appointment was scheduled to inspec... Read more
Incident date: Aug 23, 2025
ABS Module failure, Anti-Lock Brake system failure.
Incident date: Feb 9, 2026
The Ford 10 speed transmission has continued to give me issues. Delayed shifting, harsh engagements, and overheating are the symptoms. I have been to the dealer several times for the issue. They programmed the transmission, reset values, then replaced the valve body. After valve body replacement, the service manager at the dealership told me that it shifts fairly well compared to other f150s and t... Read more
Incident date: Feb 9, 2026
Component: Engine / Electrical System / Fuel System Incident Date: February 9th, 2026 Vehicle Speed: 45-50 MPH Description: While traveling at highway speeds on a major roadway, the vehicle experienced a catastrophic and sudden engine stall without any prior warning or dashboard indicators. The engine shut off completely while in motion, resulting in an immediate and total loss of power steering ... Read more
Incident date: Feb 9, 2026
Component: Engine / Electrical System / Fuel System Incident Date: February 9th, 2026 Vehicle Speed: 45-50 MPH Description: While traveling at highway speeds on a major roadway, the vehicle experienced a catastrophic and sudden engine stall without any prior warning or dashboard indicators. The engine shut off completely while in motion, resulting in an immediate and total loss of power steering ... Read more
Incident date: Feb 9, 2026
Water leaked through manufacting seams on rear drivers side of roof causing tailgate module to malfunction and creating a safety hazard. The rear tailgate would not stay latched or function at all. Took vehicle to honda of Bristol and they confirmed the problem.
Incident date: Feb 1, 2026
The rotation mechanism failed to lock. When turning from a side position to rear or forward facing, the car seat continues to spin instead of locking in place. If I continue to turn back and forth, it will eventually lock, but I am able to push it out of a locked position without engaging the button to release the lock.
Incident date: Feb 1, 2026
Driving under normal conditions, heard a “pop” near the rear of the car and within seconds had an immediate loss of power. The dashboard had lit up with “Check electric vehicle system” and was limited to 20 MPH on a 45 MPH road with no safe place to stop. Was able to limp car home, dealer confirmed ICCU was faulty and had to be replaced. My family was very very lucky to not be on a highway... Read more
Incident date: Feb 1, 2026
Driving under normal conditions, heard a “pop” near the rear of the car and within seconds had an immediate loss of power. The dashboard had lit up with “Check electric vehicle system” and was limited to 20 MPH on a 45 MPH road with no safe place to stop. Was able to limp car home, dealer confirmed ICCU was faulty and had to be replaced. My family was very very lucky to not be on a highway... Read more
Incident date: Dec 26, 2025
I purchased this 2025 Honda CR-V Hybrid on 11/06/2024 from Tower Honda in Longview, Texas. I purchased the vehicle with the Hankook Kinergy GT tires already on there, and these tires are still on here till this day. On January 19th, 2026, I went in for an oil change, and my service advisor mentioned a tire rotation. Once they were finished with the vehicle he did share with me that I only had 10%... Read more
Incident date: Jan 11, 2026
Vehicle started to stall at low RPMs. While idling at red lights, engine would stall and go into limp mode. All safety features, such as forward collision would stop working. Car would need to be turned off and restarted for a temporary fix. No engine lights would come on. Car inspected by dealership and cannot figure out what the cause is. VIN comes up saying that my car is not part of the recall... Read more
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2022) — ENGINE
Feb 9, 2026
Incident date: Feb 6, 2026
We own a 2020 Silverado with a 6.2L L87 engine… I am aware of open investigation # EA25007… Our vehicle had sudden engine failure.. no prior warning lamps before failure. (Our vehicle had no open recalls) Once vehicle engine failed left us with no power… had to coast vehicle to a stop. Will not restart. Verified proper oil level on dipstick so vehicle was not low on oil. Had to tow vehic... Read more
Incident date: Feb 8, 2026
The contact owns a 2020 Kia Niro EV. The contact stated that the vehicle was repaired under an undisclosed recall on two separate occasions; however, the part failed a third time after the vehicle was repaired. The manufacturer declined to offer additional repairs under the recall. The contact referenced NHTSA Campaign Number: 22V899000 (ELECTRICAL SYSTEM); and associated the failures with the rec... Read more
Incident date: Jan 1, 2026
My 2014 Dodge Durango’s VIN is not listed as impacted by Safety Recall P14/NHTSA 14V-154. However, my vehicle is showing symptoms that match the problem described for that recall. I am requesting an investigation to determine if more VINs than originally impacted are affected by the problem described under the recall. System message code C0021-02 brake booster general failure has been display... Read more
Incident date: Jan 1, 2026
On January 1st 2026 around 11am we were traveling in rural Wisconsin when we heard a loud pop from under the back seat . This we now know from Dahl Hyundai in LaCrosse was the ICCU failing . When this happened we were in blizzard conditions and the car forced us into limp mode and reduced us from 55 mph down to 25mph in bumper to bumper traffic on a rural hwy (this was not a smooth speed transit... Read more
Incident date: Jan 13, 2026
On January 1st 2026 around 11am we were traveling in rural Wisconsin when we heard a loud pop from under the back seat . This we now know from Dahl Hyundai in LaCrosse was the ICCU failing . When this happened we were in blizzard conditions and the car forced us into limp mode and reduced us from 55 mph down to 25mph in bumper to bumper traffic on a rural hwy (this was not a smooth speed transit... Read more
Incident date: May 14, 2025
Car jerks like it’s losing power when pulling off, not sure if it’s transmission issue or engine issue
Incident date: May 14, 2025
Multiple 12v batteries, the battery management system, and ICCU have all failed on my Ioniq 5. During my 13-month lease, this vehicle has been inoperable for more than 30 cumulative days due to the same recurring defect. The vehicle was taken to an authorized Hyundai dealership multiple times, but the defect was repeatedly misdiagnosed and not corrected, resulting in continued failures and extende... Read more
Incident date: May 14, 2025
Multiple 12v batteries, the battery management system, and ICCU have all failed on my Ioniq 5. During my 13-month lease, this vehicle has been inoperable for more than 30 cumulative days due to the same recurring defect. The vehicle was taken to an authorized Hyundai dealership multiple times, but the defect was repeatedly misdiagnosed and not corrected, resulting in continued failures and extende... Read more
Incident date: Feb 6, 2026
The contact owns a 2022 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE). The contact stated that while driving around the neighborhood at slow speeds, the "Forward Collision Warning" system failed to function as intended. The contact stated that the alarm sounded while there were vehicles parked on the street. Occasionally, the vehic... Read more
Incident date: Feb 6, 2026
My new 2025 Ioniq 5 that has 8,700 miles on it suddenly popped up the message "check electric vehicle system" warning as we were driving in our neighborhood. My husband then realized that he could not drive over 30 mph just as he was merging onto our local Highway in a 65 mph zone. We limped along until the next turnoff and turned around. We decided to take the chance to get back onto the highway ... Read more
Incident date: Feb 6, 2026
My new 2025 Ioniq 5 that has 8,700 miles on it suddenly popped up the message "check electric vehicle system" warning as we were driving in our neighborhood. My husband then realized that he could not drive over 30 mph just as he was merging onto our local Highway in a 65 mph zone. We limped along until the next turnoff and turned around. We decided to take the chance to get back onto the highway ... Read more
Incident date: Feb 9, 2026
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repair were not yet available. The contact stated that while driving at 50 MPH, the passenger's side A-pillar trim had detached from the vehicle. The local dealer was not contacted. The contact used silicone to rea... Read more
Incident date: Aug 1, 2024
For the 4th time since November 2025, my vehicle has shut off while driving and there was a severe gas smell. Check engine and traction control lights on dash. So far the turbo booster and fuel injector have been replaced but the issue keeps happening. This vehicle is not on recall list for high pressure fule pump recall. I think it should be. Vehicle goes into limp mode and all the gas leaks righ... Read more
Incident date: Jan 10, 2025
The contact owns a 2021 Hyundai Sonata. While driving at various speeds, the vehicle unexpectedly shut off without warning. There was an abnormal popping sound coming from the vehicle with an abnormally strong fuel odor inside the vehicle. The contact stated that the vehicle was consuming an excessive amount of fuel. The contact received notification of NHTSA Campaign Number: 25V796000 (Fuel Syste... Read more
Incident date: Jan 10, 2025
The vehicle experienced a catalytic converter efficiency failure that was confirmed by an authorized dealership in January 2025. The dealer indicated the catalytic converter required replacement; however, the replacement was not performed, and the vehicle was returned to service with an unresolved emissions defect. Less than one year later, the vehicle developed recurring emissions system failure... Read more
Incident date: Jan 10, 2025
The vehicle experienced a catalytic converter efficiency failure that was confirmed by an authorized dealership in January 2025. The dealer indicated the catalytic converter required replacement; however, the replacement was not performed, and the vehicle was returned to service with an unresolved emissions defect. Less than one year later, the vehicle developed recurring emissions system failure... Read more
Incident date: Feb 6, 2026
The contact owns a 2022 GMC Acadia. The message "Front Assist Blocked" was displayed. The vehicle was taken to the dealer, where it was diagnosed with a camera failure. The camera was replaced; however, the failure recurred while the contact was driving an hour later. The dealer was notified of the failure and informed the contact that the repair could not be covered under the warranty because the... Read more
Incident date: Oct 1, 2024
The electric power steering gets notchy and sticks instead of smooth turning. This causes the car to drift left and right in the lane. The hotter the day and longer the drive, the worse the problem gets.
Incident date: Feb 8, 2026
At about 800 miles i noticed ticking from the engine and random and intermittent jerking. Some of which were very severe that felt like someone rear ended me. I took into the dealer with my complaints. They kept my vehicle for 2.5 days and didnt give me a loaner. The my were unable to reproduce the jerking and said the ticking was normal. They showed me the ticking and said its normal and will go... Read more