Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Mar 1, 2025
Our 2021 Dodge Durango Citadel with only 46,000 miles on it and purchased brand new has had the left driver side CV boot replaced and now the left driver side motor mount is leaking hydraulic fluid and needs to be replaced. Have read online of other owners having similar issues with the driver side suspension and powertrain.
Incident date: May 6, 2026
My vehicle was parked in the parking lot at my job and the back window shattered out of no where
Incident date: May 6, 2026
It has been TEN months since this recall and they still do not have necessary part(s) to resolve. And engine fire seems pretty significant and likely totalling my vehicle which I CANNOT afford a new card. LIQUID FUEL ANDOR FUEL VAPOR THAT ACCUMULATES NEAR A HOT SURFACE, SUCH AS HOT ENGINE OR EXHAUST COMPONENTS MAY IGNITE RESULTING IN AN UNDER-HOOD FIRE, INCREASING THE RISK OF INJURY.
Incident date: Mar 18, 2026
The contact owns 2022 KTM 390 Adventure. The contact stated that he contacted the dealer regarding a recall repair for NHTSA Campaign Number 25V598000 (Vehicle Speed Control) and 26V196000 (Vehicle Speed Control). The contact stated that the dealer wanted to charge for the repair due to having to remove and aftermarket part that was not original on the vehicle to get to the inner housing. The ve... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - BACK OVER PREVENTION
May 6, 2026
Incident date: May 6, 2026
The contact owns a 2016 Lincoln MKZ. The contact stated that the back over prevention camera would display a black screen whenever in reverse. The camera would fail the majority of the time when in reverse. The failure related to NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the VIN was not included. The dealer was contacted, and it was confirmed that the VIN was not included. ... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - POWER TRAIN
May 6, 2026
Incident date: May 6, 2026
The contact owns a . The contact stated that while driving in reverse a loud popping noise had occurred coming from the engine compartment. Later, while driving up a hill was warning message "Accelerator, Reduced Speed" had displayed and the vehicle was slowly driven home. The contact later discovered that the vehicle also did not operate in reverse. The vehicle was taken to the local mec... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - ELECTRICAL SYSTEM
May 6, 2026
Incident date: May 6, 2026
Thank god nothing has happened but almost. I bought my car brand new and 2 weeks into having it I have been having issues with the infotainment system. Its very distracting. Sometimes it distracts me so much that I swerve while driving trying to stop it. It also is interfering with my experience listening to music. Something needs to be done as im not the only one having this experience.
HYUNDAI
SANTA FE SPORT
(2017) - ELECTRICAL SYSTEM
May 6, 2026
Incident date: Mar 2, 2026
The contact owns a 2025 Cadillac Escalade. The contact stated that while driving approximately 5 MPh, attempting to make a left turn in the snow, the vehicle prompted them to activate the skid protection mode. After activating the Skid Protection mode, the vehicle began to lose power and shut down. The contact placed the vehicle in neutral and coasted to the side of the road. The contact waited be... Read more
Incident date: Apr 1, 2026
The contact owns a 2025 Cadillac Escalade. The contact stated that while driving approximately 5 MPh, attempting to make a left turn in the snow, the vehicle prompted them to activate the skid protection mode. After activating the Skid Protection mode, the vehicle began to lose power and shut down. The contact placed the vehicle in neutral and coasted to the side of the road. The contact waited be... Read more
Incident date: Apr 1, 2026
The contact owns a 2024 Nissan Rogue. The contact stated after parking the vehicle approximately 7 hours it was discovered that the rear hatch glass window had shattered. The contact later view the residence ring camera and discovered the rear window had spontaneously shatter and not object had made contact with the vehicle. The vehicle was taken to the local dealer. The cause of the failure was n... Read more
Incident date: May 4, 2026
The vehicle would jerk when changing gears and would have a rattle and vibration when accelerating.
Incident date: Apr 28, 2026
The contact owns a 2023 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the rear of the vehicle would move independently. The contact stated that it felt as if the vehicle were going to slide and eventually would lose control. No warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that an unknown rear chip had failed. The sho... Read more
Incident date: May 3, 2026
Despite proper maintenance, the vehicle is burning oil at an excessive rate. I have already replaced the oil pan, but the issue persists. I now have to add oil frequently between oil changes. This creates a serious safety concern, as low oil levels can cause engine failure while driving, leading to sudden loss of power or stalling in traffic. This puts me, my passengers, and other drivers at risk.... Read more
Incident date: May 3, 2026
I am submitting this complaint to document ongoing brake related concerns on my 2020 Hyundai Elantra that may affect vehicle safety. Since April 2024, I have experienced repeated brake rotor warpage that causes vibration during braking, reduced braking consistency, and a noticeable change in stopping behavior. These symptoms raise concerns about braking performance and overall vehicle control. I r... Read more
Incident date: Apr 29, 2026
In November of 2025 the vehicle displayed a "Check Eletrical System" error message. Shortly thereafter the vehicle decelerated to under 10mph as we were turning into traffic. We were able to drive it home (less than 1mi away) and then called the Dealership. The car was then towed to the dealer (but needed a jump as the 12v battery had drained). The dealer diagnosed a failure of the ICCU and repla... Read more
Incident date: Apr 29, 2026
In November of 2025 the vehicle displayed a "Check Eletrical System" error message. Shortly thereafter the vehicle decelerated to under 10mph as we were turning into traffic. We were able to drive it home (less than 1mi away) and then called the Dealership. The car was then towed to the dealer (but needed a jump as the 12v battery had drained). The dealer diagnosed a failure of the ICCU and repla... Read more
Incident date: Nov 1, 2025
While flat towing my 2022 Ford F‑350 behind a motorhome using Ford’s Neutral Tow Mode procedure, the vehicle suffered a catastrophic transmission failure. The Ford dealer documented this clearly on the service invoice: “HAPPENED WHILE THE VEHICLE WAS FLAT TOWED.” After the tow, the truck had severe slipping, delayed engagement, high RPM with no movement, and a wrench light. The dealer conf... Read more
Incident date: Feb 2, 2026
Description of Incident: The vehicle is experiencing significant engine oil dilution by gasoline. Upon inspection of the dipstick, the oil level is consistently found to be well above the "Full" mark, and the oil emits a strong, pungent odor of raw fuel. This indicates that unburnt gasoline is bypassing the piston rings and entering the crankcase during normal operation, particularly in colder tem... Read more
Incident date: May 3, 2026
The Contact owns a 2020 HYUNDAI Elantra. The contact stated while operating the vehicle at an undisclosed speed, he noticed that his RPM were going back and forth while on cruise control, after removing cruise control the vehicle stayed the same. The vehicle was pulled over and restarted but the vehicle was hesitating to accelerate and noticed a issue with the gears not. The vehicle was towed to a... Read more
Incident date: May 3, 2026
The Contact owns a 2020 HYUNDAI Elantra. The contact stated while operating the vehicle at an undisclosed speed, he noticed that his RPM were going back and forth while on cruise control, after removing cruise control the vehicle stayed the same. The vehicle was pulled over and restarted but the vehicle was hesitating to accelerate and noticed a issue with the gears not. The vehicle was towed to a... Read more
Incident date: May 3, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? After diagnostics of multiple 'no communication' codes, it was determined that the CAN buss star connector was faulty. The part has been replaced, but is available for inspection. How was your safety or the safety of others put at risk? The malfunction caused repeated warning lights and loss of steer... Read more
Incident date: Jan 7, 2026
My 2022 GMC Sierra 2500HD was previously repaired under GM safety recall N232426400 / NHTSA recall 24V060 for the power-unlatching tailgate switch, which can fail from water intrusion. The recall repair was completed and the recall now shows as closed. Recently, the same tailgate switch problem occurred again. The dealer diagnosed water intrusion/corrosion affecting the tailgate release switch ci... Read more
Incident date: Apr 29, 2026
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, while the accelerator pedal was depressed, the vehicle loss automotive power. No warning lights were illuminated. The failure occurred on several different occasions. The vehicle was taken to a dealer where it was diagnosed that the transmission fluid needed to be changed. The vehicle was repaired however... Read more
Incident date: Apr 29, 2026
No incident - back up camera issue. Glitches often, then goes black and does not work. Have also received error messages indicating "Camera is unavailable. Please contact your dealership." Has happened a few times in the past but is now happening more often
Incident date: May 5, 2026
While driving the car on April 19, 2026, the car started losing engine power, was unable to maintain current speed of roadway, had to drive less than 15 miles an hour to a safe location. Had the car towed to the dealership they said there was a faulty code throwing for cylinder three had the fuel injectors replaced. Pick the car up drove not even 2 miles and car was still having the same issue tur... Read more
Incident date: May 5, 2026
To Whom It May Concern, I am writing to formally report a critical safety defect regarding my 2020 Chevrolet Malibu. This defect resulted in a life-threatening incident while I was driving on the highway, during which my vehicle failed to stop as required. While operating at highway speeds, the brake pedal became extremely hard to depress, making it nearly impossible to decelerate or bring t... Read more
Incident date: Apr 20, 2026
My 2019 Ford Mustang Ecoboost Premium Fastback is having an issue with the transmission. When I shift from park to reverse or from reverse to drive, the car makes a clunking noise. There are times when i do a doubletake in my rear view mirror to see if someone has hit me in the back, this happens sometimes when i shift into reverse. Also, I have to stay back at least a car length behind vehicle... Read more
Incident date: Apr 20, 2026
This is the recall information on the Honda site. The failure of the backup camera on our vehicle is what is described in the recall, yet the Honda site does not include our vehicle. I request that our vehicle be included in the covered repair. Quoted from the Honda site: 2019-23 Passport/Pilot MOST FAKRA Service Cables Safety Recall NHTSA Recall Number23V-431 MFR Campaign XXX Campaign Descriptio... Read more
Incident date: Dec 1, 2025
I was driving down the highway at approximately 70 mph, and a deer ran into the front driver's side corner of the car. The airbag fortunately didn’t deploy, but the hood flew up and covered the windshield, blocking my ability to see. I was somehow able to pull the vehicle over without being able to see. Within 30 seconds of pulling over—and while I was still in the driver's seat—I noticed fl... Read more
Crash
Fire
1 injured
Incident date: Apr 13, 2026
GM 6.2L L87 was recalled. I took the truck in at 32,000 miles. GM dealer perfromed a Pico Test, motor failed. Motor replaced with "NEW" crate motor. I was without a truck or loaner for 3 weeks. Dealer called me when new motor was almost complete. First they said it would be a couple more days because they started the "NEW" motor and it had no oil pressure. They contacted GM Tec and they tested it ... Read more
Incident date: Apr 30, 2026
This vehicle is equipped with LED Daytime Running Lights. These are designed to be long-life, however, as has been noted multiple times in this forum, half of the passenger-side DRL on my vehicle has stopped functioning. The repair cost for this item is in excess of $2,000 as the front bumper needs to be removed and the entire headlight assembly replaced. Most drivers will choose to defer repl... Read more
Incident date: May 4, 2026
this vehicle stalled while driving on a highway without any sign or warning. on some occasions the vehicle will not stop. I reported this to Lexus company / Manufacturer
HYUNDAI
SANTA FE SPORT
(2017) - SERVICE BRAKES
May 5, 2026
Incident date: May 4, 2026
brakes are bad paint and body arent in good condition have had some stalling problems
HYUNDAI
SANTA FE SPORT
(2017) - STRUCTURE:BODY
May 5, 2026
Incident date: May 4, 2026
brakes are bad paint and body arent in good condition have had some stalling problems
Incident date: Apr 27, 2026
The panoramic sunroof glass on my 2025 Honda CR-V Hybrid spontaneously shattered while the vehicle was parked and unoccupied in an indoor garage for approximately one week. There was no external impact, airborne object, or temperature extreme involved. The vehicle is stored in a covered underground parking structure. The glass shattered inward, with fragments falling onto the driver seat, passenge... Read more
Incident date: Mar 31, 2026
The panoramic sunroof glass on my 2025 Honda CR-V Hybrid spontaneously shattered while the vehicle was parked and unoccupied in an indoor garage for approximately one week. There was no external impact, airborne object, or temperature extreme involved. The vehicle is stored in a covered underground parking structure. The glass shattered inward, with fragments falling onto the driver seat, passenge... Read more
Incident date: Apr 30, 2026
Our 2022 Hyundai Sonata experienced multiple issues related to recalls affecting the vehicle’s reliability and operation. Due to these ongoing problems, the vehicle was taken to a dealership and has remained out of service and in dealership possession for approximately 90 days. The issues were confirmed by the dealership, and Hyundai Motor America was involved in the case. As a result, Hyundai ... Read more
Incident date: Apr 30, 2026
Our 2022 Hyundai Sonata experienced multiple issues related to recalls affecting the vehicle’s reliability and operation. Due to these ongoing problems, the vehicle was taken to a dealership and has remained out of service and in dealership possession for approximately 90 days. The issues were confirmed by the dealership, and Hyundai Motor America was involved in the case. As a result, Hyundai ... Read more
Incident date: Feb 7, 2026
Vehicle purchase on 3/18/2026 with 17 miles. At 30 miles the SOS button started flashing red, then green, then red then no light at all. I called dealership and was made to think it was no big deal and that a dealership has to reset. I also let them know my info center was freezing. Took car back to dealership 6 hours away - they had car for 5 days and when I got in the same Issue of the info scre... Read more
Incident date: Feb 7, 2026
Electronic tailgate failed when driving uphill. Tailgate fell open
Incident date: Feb 7, 2026
Front Driver side and front passenger side door actuator has failed. Locks are non responsive to key fob or interior master switch. The door locks have to be manually unlocked with the key or by the individual in the vehicle. It is a complete safety hazard. My local Toyota dealer has quoted me $1,767 to fix the two faulty actuators. The car is 5 years old with 89,000 miles.
Incident date: Mar 16, 2026
The contact owns a 2022 Ford F-150. The contact stated while driving at 76–77 MPH, the vehicle's speed independently increased. The contact stated that the failure occurred while the cruise control was set at 76–77 MPH, however the vehicle's speed increased to 100 MPH. The brake pedal was depressed, however the vehicle failed to stop. The contact pressed an unknown button on the steering wheel... Read more
Incident date: Mar 31, 2026
1. While driving my 2021 Ford Bronco Sport, Big Bend, the automatic transmission (Ford 8F35 8-speed automatic) experienced internal mechanical failure. The vehicle lost the ability to engage reverse gear and the check engine light illuminated. Ford authorized dealer Koons Woodbridge Ford [XXX] ) confirmed the failure under Repair Order #38386 with the finding: "VERIFIED CONCERN. THE TRANSMISSI... Read more
Incident date: Mar 1, 2026
While stopped at a traffic light, the vehicle had auto shut off normally. However when I released the brake and pushed the gas it unexpectedly stalled and shut off without warning. When attempting to restart the vehicle, it would not start again. There were no prior warning indicators or messages suggesting an imminent issue. This created a hazardous situation as the vehicle was disabled in an a... Read more
HYUNDAI
SANTA FE SPORT
(2016) - VEHICLE SPEED CONTROL
May 4, 2026
Incident date: Apr 27, 2026
My 2017 Hyundai Tucson is experiencing dangerous, sudden engine stalling, which are symptoms directly matching Service Campaign T1B. These critical safety issues surfaced following a total engine replacement in June 2025. Despite the vehicle being within the 12-month/12,000 mile workmanship warranty, the dealership is refusing to honor this coverage or offer goodwill assistance. My claim is base... Read more
Incident date: Apr 20, 2026
My full complaint of the 2020 trax after buying brand new and only I as the owner and driver. Nov 2023- seat belts would not stay latched. We found out slamming on the breaks for a tractor trailer that flipped in front of us on 495. February 2024 - dash screen out, on and off as it wanted. February 2024- Heat and AC control not turning like they were super glued March 2024- dash screen out again c... Read more
Incident date: Apr 20, 2026
The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 25V695000(Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was made aware of the issue. The contact stated th... Read more
Incident date: Apr 20, 2026
During state inspection at Malloy Ford in [XXX] , the technician found the coolant of my 2014 Ford Escape almost empty. No warnings at all on the dashboard, either driving to the dealership or during the inspection. I am concerned about no warnings of a potential coolant leak that may cause a short circuit. Car was manufactured in Ford Kentucky assembly plant in 2014. Current mileage is 39539 mil... Read more
Incident date: Apr 22, 2026
Component/System Failure: The braking system, specifically the brake rotors (and possibly pads), appears to be malfunctioning. The vehicle experiences severe vibration during braking. The vehicle is available for inspection upon request. Safety Risk: While braking at highway speeds (approximately 50–70 mph), the steering wheel shakes violently and the vehicle vibrates rapidly. This reduces cont... Read more
HYUNDAI
SANTA CRUZ
(2024) - TIRES
May 4, 2026
Incident date: May 1, 2026
255/35R21 Unknown Bump on tire causing it to run flat.