Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
HYUNDAI
TUCSON HYBRID
(2022) - STEERING
May 7, 2026
Incident date: May 6, 2026
The vehicle experienced hard steering and intermittent loss of power steering assist while driving. The failed component was diagnosed by an independent repair facility as the electric power steering rack and pinion assembly and steering module. The repair shop replaced the rack and pinion assembly, reset steering codes, performed a wheel alignment, and road tested the vehicle. The steering fai... Read more
HYUNDAI
TUCSON HYBRID
(2022) - ELECTRICAL SYSTEM
May 7, 2026
Incident date: May 6, 2026
The vehicle experienced hard steering and intermittent loss of power steering assist while driving. The failed component was diagnosed by an independent repair facility as the electric power steering rack and pinion assembly and steering module. The repair shop replaced the rack and pinion assembly, reset steering codes, performed a wheel alignment, and road tested the vehicle. The steering fai... Read more
HYUNDAI
TUCSON HYBRID
(2022) - ENGINE
May 7, 2026
Incident date: May 6, 2026
2 years ago I had the engine replaced. Now on this new engine which has approximately 29k. The mechanic is telling me that I need a new engine. I called Hyundai and their telling me that is not under warranty anymore. What can be done?
Incident date: Mar 2, 2026
2019 Subaru Impreza has experienced intermittent and now persistent failures involving the factory EyeSight driver assistance system. Prior to complete failure, the EyeSight system would randomly disable and re-enable while driving. Adaptive cruise control and related safety features became unreliable and would intermittently stop functioning. The issue worsened over time and eventually resulted ... Read more
Incident date: Mar 2, 2026
I bought this car in August 2025 and I have already gotten three cracks in the windshield. This seems very off compared to all the other cars I’ve owned, which most have had none or maybe one small crack from debris off the road. This could cause a problem cracking so easily that I’m afraid if it hits just right, I won’t be able to see at all while driving. It is available upon request. I ha... Read more
Incident date: May 7, 2026
subframe rot due to poor quality metal - 2 mechanics, including dealer said unsafe to drive with 140k miles on the automobile. If driven, the mechanics said the car can fail and cause an accident. Should be scrapped or pay $14k to replace Problem is confirmed by dealer and a 2nd mechanic's opinion No one else has inspected the car formally No warnings on the car, just when we went to get new br... Read more
Incident date: May 7, 2026
Vehicle is overheating, have had issues right after purchasing from carmax burbank and issues after the recall was worked on at van nuys jeep dealership.
Incident date: May 7, 2026
DESCRIPTION OF DEFECT: My 2017 Toyota Highlander experienced a complete transmission failure under normal driving conditions. The vehicle began showing symptoms including delayed shifting, hesitation when accelerating, and eventual loss of proper drivability. The issue was diagnosed by an authorized Toyota dealership, which confirmed internal transmission failure. The estimated repair cost provide... Read more
Incident date: May 7, 2026
The check engine light came on with a warning that said "Steering assist reduced drive with care". The temperature gauge went to cold and the air condition quit working.
Incident date: May 7, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle appears to have experienced a failure or malfunction involving the electrical power system, charging system, 12 volt battery system, vehicle communication modules, or related components. Based on the recent Land Rover recall I found online, I am concerned that the DC to DC converter or re... Read more
Incident date: May 7, 2026
My safety is put at risk. My car has stalled two different times on the highway. I was able to get it off the road after restarting the vehicle and coasting out. The engine was worked out by Kia of Mission Viejo. They stated it was not due to Rod bearing, although I was told on a separate occasion that there was metal in my oil in the same scenario then when they submitted the video to Kia, they s... Read more
HYUNDAI
SANTA FE SPORT
(2018) - UNKNOWN OR OTHER
May 7, 2026
Incident date: Mar 28, 2026
Replaced battery 3 times. Believe this car has the parasitic battery issue. Attached on of the bills. Looking for the other 2.
Incident date: May 4, 2026
I am reporting a serious concern and safety issue regarding the SlimFit3 LX car seat. We purchased it for a [XXX] old [XXX] male. After adjusting the head rest to the proper height so that the harness straps were slightly below his shoulder, we placed him in the seat and his head was unnaturally pushed forward and down so that his chin was pushed into his chest. This was caused by the headrest s... Read more
Incident date: Apr 3, 2026
I am reporting a serious concern and safety issue regarding the SlimFit3 LX car seat. We purchased it for a [XXX] old [XXX] male. After adjusting the head rest to the proper height so that the harness straps were slightly below his shoulder, we placed him in the seat and his head was unnaturally pushed forward and down so that his chin was pushed into his chest. This was caused by the headrest s... Read more
Incident date: Apr 3, 2026
I am reporting a serious concern and safety issue regarding the SlimFit3 LX car seat. We purchased it for a [XXX] old [XXX] male. After adjusting the head rest to the proper height so that the harness straps were slightly below his shoulder, we placed him in the seat and his head was unnaturally pushed forward and down so that his chin was pushed into his chest. This was caused by the headrest s... Read more
Incident date: Apr 3, 2026
The brake booster and brake booster pump assembly (also referred to as the Accumulater or Accentuater) have failed in my vehicle the same as Toyota's known defect that was mentioned in their Customer Support Program 20TE07 (part numbers can be found within the filing of their CSP 20TE07). I am reporting that this issue appears to have affected more than their initial estimate of ~118,960 states im... Read more
HYUNDAI
SANTA CRUZ
(2025) - ELECTRICAL SYSTEM
May 7, 2026
Incident date: May 6, 2026
Recall 22V0820000, Ford recall 22S06 was completed in 2023. That recall failed. The dealership, and Ford corporate have refused to fix this under the recall which is required.
Incident date: Apr 7, 2026
2016 Honda Civic EX-T 1.5L turbo. Coolant is disappearing with no visible external leak. Diagnosed by mechanic as likely head gasket failure. This is a known defect affecting 2016-2022 Civics with the 1.5T engine. There is an active class action lawsuit (Alcantara et al. v. American Honda Motor Co.) regarding this exact issue. Vehicle has approximately 190,000 miles.”
Incident date: May 4, 2026
While driving on highway, multiple warnings displayed at the same time as adaptive cruise control stopped, lane keep assistance stopped and collision mitigation system stopped abruptly without warning. Independent service check confirmed the problem. No inspection performed. Vehicle has never been in a collision during ownership.
Incident date: May 15, 2024
Three Loud Beeps on Startup. Car in Park, Doors Closed Seat Belt On No passengers Three Single Tone Loud Beeps are coming from right front speaker only. Concerned for unknown potential system(s) failure
Incident date: Apr 22, 2026
Vehicle developed engine ticking/tapping noise followed by rough running and misfire condition. Independent repair facility performed engine teardown and found cylinder 4 exhaust camshaft lobe severely worn/damaged. Repair facility stated the exhaust roller follower/lifter needle bearings failed and fell out, causing the roller to seize and come off position, resulting in improper valve operation ... Read more
Incident date: Apr 22, 2026
Vehicle developed engine ticking/tapping noise followed by rough running and misfire condition. Independent repair facility performed engine teardown and found cylinder 4 exhaust camshaft lobe severely worn/damaged. Repair facility stated the exhaust roller follower/lifter needle bearings failed and fell out, causing the roller to seize and come off position, resulting in improper valve operation ... Read more
Incident date: May 3, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notice of NHTSA Campaign Number: 25V668000 (Seats) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a... Read more
Incident date: May 6, 2026
I purchase my vehicle used around November 2025, in February 2026 we started to notice a little bit of stiffness while driving in curves it usually happens when taking a right curve. Now it has got worse to the point where it feels like the steering wheel is getting stuck while taking a curve. It looks like previous owner had already done a recall on this vehicle for that issue but it has started ... Read more
Incident date: Sep 23, 2024
Year/Make/Model: 2013 Toyota Prius • Component: Brake Booster Assembly with Master Cylinder (Part #47070-47060) Description of the Defect: After approximately 30–40 minutes of driving, my dashboard illuminates with the Brake, ABS, and VSC warning lights simultaneously. The brake pedal becomes inconsistent and requires significantly more effort to stop the vehicle. This is a known internal flui... Read more
Incident date: Sep 23, 2024
Year/Make/Model: 2013 Toyota Prius • Component: Brake Booster Assembly with Master Cylinder (Part #47070-47060) Description of the Defect: After approximately 30–40 minutes of driving, my dashboard illuminates with the Brake, ABS, and VSC warning lights simultaneously. The brake pedal becomes inconsistent and requires significantly more effort to stop the vehicle. This is a known internal flui... Read more
Incident date: May 4, 2026
I have experienced a persistent steering and suspension-related issue with my 2019 Toyota 4Runner since early ownership, beginning at approximately 6,800 miles. The vehicle repeatedly pulls/drifts to the right at highway speeds and requires constant steering correction. I have also experienced steering wheel vibration and instability, particularly at speeds above approximately 50–60 MPH. Over s... Read more
Incident date: May 5, 2026
The cars speedometer screen and radio screen go black and sometimes flicker on and off. This makes it impossible to see the speed. Also the car stalls sometimes when this happens in traffic. The autonomous braking applies the brakes even when there is a large distance from other cars and objects to the point where it has almost caused me to get into an accident on numerous occasions. The driver at... Read more
Incident date: May 5, 2026
When I purchased my vehicle new, it was equipped with Goodyear Eagle F1 Supercar 3 tires, sized 285/30/20 in the front and 305/30/20 in the rear. After approximately 2,000 miles, the tires began exhibiting what appeared to be belt or tread separation. By approximately 5,000 miles, the vehicle had become unsafe to drive. The handling deteriorated significantly, and the car felt unstable, as though ... Read more
Incident date: May 1, 2026
The contact owns a 2024 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not y... Read more
Incident date: May 1, 2026
Rear camera is intermittent. Many times as im utilizing it the camera will fail leaving me a blank screen or distorted. This is a safety issue because it occurs during a vehicle movement. A warning sign appears after the fact to have it serviced by a dealer.
Incident date: Apr 25, 2026
Vehicle is a 2017 Ford F-150 equipped with the 5.0L engine and 6R80 automatic transmission. The transmission has developed repeated harsh and abnormal shifting behavior, primarily during upshifts between 3rd, 4th, 5th, and 6th gears. During these shifts, the vehicle lurches/kicks forward abruptly and feels as though it is driving over a bump or being struck from behind. Condition is more pronounce... Read more
Incident date: Apr 25, 2026
* The 2.0 Ecoboost engine has failed due to coolant puddling on top of the piston of cylinder 1 * The safety of any driver and others on the roads is at risk due to the potential of the vehicle overheating and engine seizing while driving * The symptoms (rough engine operation, check engine light) were reported and reproduced by a local Ford dealer, and inspected by the same dealer who cited Techn... Read more
Incident date: Apr 25, 2026
I was driving down my neighborhood road about 20mph there were no other cars around on the road at all only mailboxes and cars parked in driveways. The car suddenly slams the brakes hard enough the tires were squealing and threw us forward thankfully me and my child had our seat belts on. It scared the heck out of us cause there was no warning and definitely not expected.
Incident date: May 4, 2026
Phone will not stay connected, radio, Bluetooth is not working.
Incident date: May 4, 2026
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V123000 (Back Over Prevention) and 25V467000 (Fuel System, Gasoline) and 26V117000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated... Read more
Incident date: May 4, 2026
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V123000 (Back Over Prevention) and 25V467000 (Fuel System, Gasoline) and 26V117000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated... Read more
Incident date: Mar 15, 2026
I am reporting a dealer's refusal to perform a safety recall repair (Campaign R1710) on my 2014 Nissan Murano. The local dealership in Montgomery, AL has repeatedly failed to schedule this repair, which involves a high-pressure power steering hose fire risk. Due to a chronic medical neck condition, I have requested email communication, but the dealer has not complied. I am requesting NHTSA's inter... Read more
Incident date: Mar 15, 2026
The primary component involved is the high-voltage charging system, specifically the charging port and connector interface. The vehicle previously experienced a confirmed failure involving a scorched charging port and a melted pin, which required replacement. The same symptoms have since returned, including heat at the charging interface and a burning odor. The vehicle is currently located at an a... Read more
Incident date: Jul 4, 2023
I am reporting a persistent and dangerous "sticky steering" defect in my 2024 Mazda CX-90. While driving at various speeds, the steering wheel exhibits sudden, momentary resistance and physical binding, requiring increased manual force to overcome. In several instances, the vehicle veers into other lanes and, if not corrected, would enter into the median/other lanes of traffic. This vehicle has be... Read more
Incident date: May 6, 2026
Odometer Fraud. The contact leased a 2023 Mercedes-Benz EQS 450 X4. The vehicle was a dealer sale. After returning the lease vehicle to the dealer, he was informed the odometer closure was not available during the drop-off and it would be emailed. The contact stated that the vehicle was returned with the mileage at 17,000. The inspection report also indicated that the odometer reading was 17,000. ... Read more
Incident date: Mar 1, 2026
On Saturday XXX, while driving on [XXX] at highway speed, without interior dashboard warning lamps or other warning symptoms both rear tires failed simultaneously & disintegrated creating a potentially catastrophic driving hazard for those with me inside the car as well as others on the Turnpike. This type of failure occurring at the same time on both rear tires with relatively low mileage of 27,6... Read more
Incident date: Mar 1, 2026
On Saturday XXX, while driving on [XXX] at highway speed, without interior dashboard warning lamps or other warning symptoms both rear tires failed simultaneously & disintegrated creating a potentially catastrophic driving hazard for those with me inside the car as well as others on the Turnpike. This type of failure occurring at the same time on both rear tires with relatively low mileage of 27,6... Read more
Incident date: Apr 15, 2026
Both my Road Departure Mitigation and Collision Mitigation Braking System both randomly turn off and show “setting incomplete” when I attempt to put them from off to on. After 5-7 days of normal driving both systems will turn back on and thereafter work for 5-7 days before turning off once again. I have not been involved in any accidents. I’m afraid off unprovoked braking from these electri... Read more
Incident date: Dec 1, 2025
At 170,000 miles, the 2019 Toyota Hybrid Camry LE has developed a consistent drive train lurch/stumble/shake around 20, 40 and 60 MPH, which is increasing in intensity and occurrence. This defect is quite startling and occurs regardless of efficiency, HVAC, cruise control, etc. settings. Examined twice by a Toyota dealer service department Toyota-trained licensed repair technician, no explanation ... Read more
Incident date: Dec 1, 2025
The vehicle experienced a failure involving the automatic transmission gear shift cable (recall AOC 2013–2016). The gear selector indicated the vehicle was in “Park,” but the transmission was not fully engaged in Park due to the defective shift cable/bushing. This created a significant safety risk, as the vehicle was capable of rolling unexpectedly after being placed in Park. This condition... Read more
Incident date: Apr 10, 2026
The contact owns a 2021 Ford Escape. The contact stated that while reversing out of the driveway, the vehicle suddenly shut off and failed to start. The vehicle was towed to the dealer, who diagnosed that the fuel injector had failed. The vehicle was repaired. After having the vehicle repaired, the contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline), 25V8290... Read more
Incident date: Feb 15, 2026
The contact owns a 2026 GMC Yukon XL. The contact stated while parked and occupied in the vehicle or driving at night he can only see out of the bottom of the windshield. a dealer was contacted. The vehicle was taken to the dealer, and they offered no assistance. The vehicle was not repaired. The manufacturer was notified of the failure, and they informed him they will call the dealer to take a lo... Read more
Incident date: May 5, 2026
The vehicle has a dangerous hesitation and delayed acceleration when I am coasting and then reapplying the accelerator. This occurs in scenarios such as approaching a yield, slowing for a left turn on a green light, or slowing to merge where I reduce speed but do not come to a complete stop. When I press the accelerator to resume speed, the vehicle does not respond for a significant period. The tr... Read more
Incident date: Apr 1, 2026
1)Brakes were changed, rotors and pads. Brakes were bled 3 times and it still does not stop correctly. Even when the brakaes are on, it releases itself. 2)Truck keeps shuddering and loosing power. 3Electronics will not stay bluetoothed and it connects and disconnects all by itself all the time. Appears there are recalls on these 3 issues.