Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Jan 1, 2026
am writing to report an incident involving my vehicle. While entering my driveway, the vehicle unexpectedly accelerated and did not recognize that the garage door was closed. As a result, the vehicle collided with the closed garage door and subsequently struck the structural beam on the wall near the garage entrance. The impact was significant, and all six airbags deployed. At the time of the inci... Read more
Crash
2 injured
Incident date: May 9, 2026
My car is having issues with the head gasket. My car check engine lights came on like a lit Christmas tree with many warnings (Emission System, Brake System, Departure, Uphill and many other more). I took my car into Capital Honda for a diagnostic on 5/4/26 and they informed that it was the head gasket that needs to be replaced. They are charging me $6000 to repair and do not have the funds to fix... Read more
Incident date: Mar 1, 2026
The vehicle has been taken to Tesla multiple times due to ongoing controllability and safety concerns. The Autopilot system will occasionally brake unexpectedly at green lights or when another vehicle is passing on the right side. The vehicle has also experienced repeated drivetrain issues, including the half shafts failing at least four times within a short period. During acceleration, the vehic... Read more
Incident date: May 3, 2026
A common issue in GMC vehicles (particularly 2017–2020 Acadias) is a "Steering Assist Reduced" warning message triggered by a failed engine coolant thermostat that gets stuck open. This causes the engine to run too cold (P0128 code), causing the computer to reduce steering assist (which is dangerous) and run fans on high, also the air conditioner fails. I have seen many complaints about this ... Read more
Incident date: Apr 15, 2026
My trucks transmission is not shifting right. One time I pulled out and I wouldn’t shift almost causing me to get rear ended. Another time it just randomly went down like 5 cars cause me to almost get rear ended on the freeway.
Incident date: May 9, 2026
The windows do not roll down or up from any of the switches. this was taken in for a warranty repair and after i received the vehicle back. it worked for a day and has now began to do the same intermittent working and not working. where more often than not i am unable to roll the windows down. Along with the memory seat function not recognizing any presses. On vehicle pickup, the memory seat func... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - ENGINE
May 10, 2026
Incident date: May 10, 2026
Coolant temperature sensor failed - it is still in the engine. the fan stays on high all the time. And the AC does not want to turn on. The car is extremely hot to drive in during the summer months. I have to transport persons who are seniors and in their mid 80s. It is not safe to drive this car in the summer. I can't tell if its over heating or what is happening. The coolant temperature gau... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - ELECTRICAL SYSTEM
May 10, 2026
Incident date: May 10, 2026
The truck had about 7400 miles on it. It gave a warning that the DPF was near full and take it to dealer, about 20 minutes late it said DPF full power reduced. Two days later it cleared that code and began flashing the turn signal intermittently and giving warnings that the trailer brakes were not working, then that the tailgate was down. Shortly after that the instrument cluster went completely... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - ELECTRICAL SYSTEM
May 10, 2026
Incident date: May 10, 2026
03/17/26: Kia Soul 2022 was brought into the dealership to have the safety recall (NHTSA: 25V099; Kia: SC336) addressed. There is a description of the service that says, “Piston Oil Ring.” Dealership stated everything was "good to go" upon completion of this service. Per dealership document, causal part says “Ring Set-Piston”, Issue number SC336. Issue Type: Safety Recall; Description: Pi... Read more
Incident date: May 9, 2026
The car horn stopped working. Replaced the fuse and still not working.
Incident date: May 9, 2026
The curtain airbags on both the passenger and driver side deployed while driving down the road. The truck is available for inspection although the deployed bags have been cut off in order to drive it home. Pictures were taken before doing so and are available for inspection. My son is pretty shaken up and has injuries to his shoulder, face and his ears are ringing.
Incident date: May 9, 2026
Steering wheel sticks moving wheel left or right while driving allowing over correction and dangerous situations. No lamps. Mechanical. Same issue for 23-25 models with recall. Yes it's available for inspection. No professional has confirmed it yet because frankly , I shouldn't have to pay for this , but I need to take it in this week. The 'incident' occurred the last week and a half , but the web... Read more
HYUNDAI
SANTA FE SPORT
(2017) - POWER TRAIN
May 10, 2026
Incident date: Jan 4, 2026
My 2022 Jeep Cherokee Trail-hawk PTU from Transmission failed, and only has 68000 miles. I My warranty has expired, and cant believe they quoted me $5000 to replace this part of the Transmission. I was going online, and noticed this PTU issue is kind of popular with Jeep vehicles, and at the moment, my Jeep has been in the Service Center for a few days now, since I don't know what to do or how t... Read more
HYUNDAI
SANTA FE SPORT
(2017) - ELECTRICAL SYSTEM
May 10, 2026
Incident date: Jan 4, 2026
Stopped at a convenience store in [XXX] . Upon return to vehicle, it would not start. A check engine light and steering alert came on. According to ChatGPT it appeared to be an electrical problem. AI recommended that the vehicle be "rebooted". That entailed putting the car in Park, turning the ignition off, turning off all accessories, getting out of the car, locking it with the FOB, and walking a... Read more
Incident date: May 6, 2026
Under certain driving conditions, particularly when the sun is at a low or mid-angle (morning or late afternoon), direct sunlight entering through the windshield reflects off multiple interior surfaces and creates a significant glare effect within the driver’s field of view. The reflections originate from several interior components, including metallic or semi-polished trim surfaces on the dash... Read more
Incident date: Apr 13, 2026
The rear view camera on my 2016 Ford Fusion activates randomly while driving and displays blank or distorted images when the vehicle is in reverse. This is a known defect covered under Ford Recall 25SA9 / NHTSA 25v695, issued October 2025. I have contacted Koons Ford in Falls Church, VA multiple times requesting repair. The dealer stated the replacement part is only available for Mustangs. As of M... Read more
Incident date: Apr 13, 2026
The rear view camera on my 2016 Ford Fusion activates randomly while driving and displays blank or distorted images when the vehicle is in reverse. This is a known defect covered under Ford Recall 25SA9 / NHTSA 25v695, issued October 2025. I have contacted Koons Ford in Falls Church, VA multiple times requesting repair. The dealer stated the replacement part is only available for Mustangs. As of M... Read more
Incident date: Mar 1, 2025
Recently purchased used iX and successfully used the Parking Assistant Professional about a dozen times to back into my home garage using 5-point maneuver (driveway layout visible from aerial photo from address provided with report; drove in straight passed spot on garage’s left side looking in, other SUV parked in right spot, back into perpendicular spot in garage). After recording a new 3-poin... Read more
Crash
Incident date: Apr 27, 2026
The vacuum break booster went out. My check engine light came on and it said power reduced I’m not sure exactly. Because my power didn’t reduce but my car seems to be misfiring. Luckily I was going to be turning at a light and there was a few cars in front of me so I wasn’t going fast. As I got closer to the car in front of me I applied my breaks. They would not move and were hard and I gave... Read more
Incident date: Mar 30, 2026
There’s an issue with car play disconnecting phone my phone. The microphone cuts out and I cannot safely make phone calls or use phone commands. I’m basically forced to pull over so I can use my phone. Subaru has been aware of this issue for months now and should have disclosed it to me prior to sale. I already took car in once but there was nothing they could do.
Incident date: May 3, 2026
My vehicle stalled (104000mi) bought in 2024 looked up online was known between 2023-2024 engine recall I wasn't told or shown on Car Fax anything about this So [XXX] worked on engine 2. Mths no charge was to get new motor they replaced alternator.Told Done Engine light was on I went to drive it jerked and over dash said engine problems return to dealer ( 5 min) I did .They had it2 more weeks sai... Read more
Incident date: May 3, 2026
My vehicle stalled (104000mi) bought in 2024 looked up online was known between 2023-2024 engine recall I wasn't told or shown on Car Fax anything about this So [XXX] worked on engine 2. Mths no charge was to get new motor they replaced alternator.Told Done Engine light was on I went to drive it jerked and over dash said engine problems return to dealer ( 5 min) I did .They had it2 more weeks sai... Read more
Incident date: May 3, 2026
There's currently an open recall for a number of BMW engines involving aluminum bolts in the vanos assembly that shear, strip, and break off completely. The open recall is somehow excluding some vehicles with the same exact problem like my 2011 BMW X5 xdrive35i N55 E70 with the inline 6. Currently my vanos bolts are already sheared off and sitting in my oil pan. My vehicle started misfiring and ac... Read more
Incident date: Mar 12, 2026
I own a 2025 Toyota Tundra TRD PRO. Bought in May of 2025. Has around 10,000 miles on odometer. Multiple times since I purchased this vehicle I have tried to accelerate into the flow of traffic from a stop and the truck would barely make it into the roadway and then suddenly lose acceleration leaving me without power when I needed it most. This caused panic and near collision with other vehicles c... Read more
Incident date: May 7, 2026
Failure of the, Multipurpose Camera (Honda Sensing), causing adaptive cruise control, collision mitigation, and lane-keep assist to stop working. Failed in 2023 and was replaced by honda costing me 1,600 dollars. Now, 3 years later the camara failed again and it will be another 1,700 to replace.
Incident date: May 9, 2026
Multiple times in my almost 3 year ownership I have experienced a “dead pedal” while pulling out into traffic from a stop. It has almost caused a t bone accident on a few occasions. It’s been to the dealer and had a software update TSB 0111-22. After the update I didn’t have the issue for a little while, but it has come back and it now happens almost every time I drive it. Online search sh... Read more
Incident date: May 8, 2026
The central locking / electronic door lock system on my 2019 Audi A6 intermittently malfunctions, sometimes with a long beep sound and an error message appearing on the screen in front of my steering wheel. The affected system is available for inspection upon request. The issue does not happen all the time, but the door sometimes fails to unlock or appears to re-lock while I am trying to open it. ... Read more
Incident date: May 8, 2026
1.The USB port not working in the center console 2.Battery was draining and it was struggling to start, died at lights and barely turned back on 3. Door sensor on passenger side kept saying it was open when it wasnt 4. Air barely working 5. Wind sound whipping through the driver side 6. Raining in to the vehicle on the passenger side 7. Screen barely works, sometimes it takes forever to turn on ... Read more
Incident date: Apr 18, 2026
My Cadillac has experienced a history of repeated mechanical/electrical issues and has spent extended periods of time out of service at the dealership for repairs. On today’s date, while driving at normal roadway speed, the vehicle suddenly lost all power without warning, creating a dangerous safety situation. The vehicle became extremely difficult to control and lost normal drivability functio... Read more
Incident date: May 8, 2026
I had my Jeep Cherokee Trailhawk fixed by Jeep per the recall notice. The PTU was replaced although no issues were apparent. The Car was fine before the work was done, but a month later started having driving issues and felt like it was skipping when turning left and wandering on the freeway. So I took it back to Jeep. They have had the car two weeks (14 days), and do not know what is wrong with i... Read more
Incident date: Oct 1, 2024
The head gaskets and turbo supercharger goes out at a certain amount of miles
Incident date: Oct 1, 2024
The head gaskets and turbo supercharger goes out at a certain amount of miles
Incident date: Oct 1, 2024
The head gaskets and turbo supercharger goes out at a certain amount of miles
Incident date: Aug 21, 2025
The vehicle cannot be shifted into neutral if the vehicle runs out of gas. There is no way to shift to neutral and roll it to the side of the road. The vehicle ran out of gas on the interstate, automatically braked and could not be moved out of the middle of the interstate. To make matters worse, this was in a construction zone.
HYUNDAI
TUCSON PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
May 8, 2026
Incident date: May 3, 2026
Hello: I own a 2007 Lexus IS250. My vehicle has had an ongoing engine misfire issue and has run extremely rough. In addition, my SRS light and there is an issue with the driver's side knee air bag inflator connector. Finally, my dashboard, front and rear door panels have been sticky and melted over time when it is hot and there is no reason why this is occurring. The dashboard and door panels be... Read more
Crash
Incident date: Apr 15, 2026
I bought my vehicle around May 2024. Initially, everything seemed fine. However, I noticed that my car was starting to slow down and would enter limp mode, preventing me from exceeding a certain mileage. Subsequently, all the lights on my dashboard began flashing, prompting me to pull over and call a mechanic shop. I had all the necessary maintenance and repairs performed as per the plan. After st... Read more
Incident date: May 7, 2026
The contact owns a 2025 BMW IX. The contact stated that while on several occasions when turning the steering wheel and depressing the brake was being held, she observed a noise emanating from the front wheels. The vehicle was taken to a dealer where the failure as not able to be replicated. The contact stated that while stopped in a parking lot, the vehicle inadvertently accelerated and struck an ... Read more
Crash
Incident date: May 7, 2026
The idle stop system frequently fails to restart the car after shutting down the engine at a stop light. In some cases the car is difficult to restart using the starter button. In other instances the car restarts and then dangerously lurches forward.
Incident date: May 8, 2026
My Toyota sienna is a 2020, has 83,000 miles and has recently been squealing when I accelerate. I took the van to a local body shop and they said it seems to be my transmission. I called Toyota immediately and they knew that the transmissions were faulty and that they would try to work with Toyota to get it fixed. There is no way I can pay 9k for a new transmissions because they put in faulty ones... Read more
Incident date: Sep 24, 2025
My 2016 RAM 1500 has had an issue with the Anti-lock Brakes since August 2025 that is under the manufacturer extended warranty. I am the original owner. The ABS module and other sensors have been replaced and the problem persist. In the last few weeks, the traction control light energizes intermittently (flashes) and the engine loses power-does not stall out, but does not accelerate. The light ... Read more
HYUNDAI
SANTA FE SPORT
(2013) - SUSPENSION:FRONT:CONTROL ARM
May 8, 2026
Incident date: Apr 1, 2026
The contact's daughter owns a 2020 Tesla Model Y. The contact stated that while driving at various speeds, an abnormal, squeaking sound would emit from the vehicle without warning. The contact called the service center where they gave the contact an estimate for a diagnostic. The contact was also informed that the vehicle may be covered under a goodwill warranty. The vehicle several parts of the f... Read more
Incident date: Mar 20, 2026
Exiting the interstate waiting to turn right and behind one car that was able 10 feet in front of me, the car suddenly slammed on the brakes hard enough to make me think I was hit by another car. There was nothing close by.
Incident date: Mar 20, 2026
Exiting the interstate waiting to turn right and behind one car that was able 10 feet in front of me, the car suddenly slammed on the brakes hard enough to make me think I was hit by another car. There was nothing close by.
Incident date: Apr 28, 2026
Onstar module faulty causing parasitic battery drain unable to get a loaner car
Incident date: May 3, 2026
During normal use, the factory wireless phone charging pad in the center console overheated, produced visible smoke inside the cabin, and melted the charging surface area. No liquids or foreign metal objects were present. The phone was placed normally on the charging pad. The incident created a burning smell and visible damage to the interior trim. The system did not shut down before damage occu... Read more
Incident date: May 6, 2026
May 7, 2026 National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington, DC 20590 RE: Safety Defect Complaint – Brake System / Vehicle Control Concerns 2020 Chevrolet Malibu Dear NHTSA, I am submitting a safety complaint regarding persistent braking and vehicle control issues involving my 2020 Chevrolet Malibu. Prior to December 31, 2025, the vehicle exhibited jerk... Read more
Incident date: May 6, 2026
May 7, 2026 National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington, DC 20590 RE: Safety Defect Complaint – Brake System / Vehicle Control Concerns 2020 Chevrolet Malibu Dear NHTSA, I am submitting a safety complaint regarding persistent braking and vehicle control issues involving my 2020 Chevrolet Malibu. Prior to December 31, 2025, the vehicle exhibited jerk... Read more
Incident date: May 6, 2026
I was involved in an auto accident on 4/20/2026 @ 6:23 PM. I was driving a 2006 Prius and the vehicle in front of me stopped to make a left turn. I applied my brakes, which grabbed slightly and then released. I then had to hit the brakes hard and they did the same thing again. I ended up rear-ending the vehicle in front of me and had to go to the hospital. I’ve been out of work since the acciden... Read more
Crash
1 injured
Incident date: Apr 24, 2026
The Active Lane Management (ALM) and Auto Emergency Braking (AEB) systems on this 2024 Jeep Grand Cherokee 4xe fail repeatedly while the vehicle is in motion at highway speeds. The defect began at 384 miles. The ALM system will silently disable itself, and the AEB system forces the vehicle to display an 'AEB Limited Functionality Service Required' warning. Following six distinct repair attempts, t... Read more
Incident date: Apr 28, 2026
I have the same model and year for GMC as bulletin 25NA-185, Engine Coolant Control Valve Failures on 3.0L Duramax (Dec 4, 2025), and am experiencing the same exact issue. Apparently my VIN is not included and I can't get an answer from GMC or the local dealer why it's not covered or how to have it reviewed to be added.