Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Apr 29, 2026
The contact owns a 2025 . The contact was in a parking lot of a shopping center, put the car in gear and the steering wheel became inoperable , vehicle would not stop while depressing the brakes. Four additional vehicles were damaged from the impact with one vehicle deemed a total loss. The right front end was impacted including the hood and the right wheel. No additional property damage. Th... Read more
Crash
Incident date: Apr 29, 2026
I am reporting a safety-related concern involving the right front axle on my 2024 Honda Prologue. When making right-hand turns at low speeds, the vehicle produces a loud clicking noise coming from the right front axle/CV joint area. The noise is repeatable and occurs consistently during turning maneuvers. I reported this issue to my authorized Honda dealership. On 05/21/2026, I dropped the vehic... Read more
Incident date: May 7, 2025
My truck has used automatic emergency braking multiple times while driving at variable speeds with no obstacles or vehicles in front of me causing whiplash and further damage to my neck that has 5 budging discs. Since I’m only allowed to add a specific mileage and speed below, I’ll note here that it’s happened since I purchased the truck with roughly 35000 miles on it to the current mileag... Read more
1 injured
Incident date: Apr 26, 2026
The evaporator for the air conditioning failed. BMW used an aluminum evaporator with yf coolant. Those combined cause the coolant to eat away the evaporator. Once the yf comes in contact to the air it turns toxic. This shouldn't fail at 82,000 miles.
Incident date: Apr 26, 2026
My 2026 Hyundai Tucson is experiencing a stuck update loop for the 2nd time since I purchased it new from a Hyundai dealer on February 2, 2026. The first stuck update occurred about Feb 18, 2026. A case was opened with Bluelink and it was taken to the deal for diagnosis on March 26, 2026. The update loop was cleared by the dealer’s service department in mid April. The second stuck update occurre... Read more
Incident date: Feb 18, 2026
Apparent coolant leak identified in my 2014 Ford Escape 1.6L (Ecoboost). The car loses approx. 500mL of coolant each time I drive it, and I need to refill the coolant tank before every time I need to use it. I traced the coolant leak back to the blockheater, which has a failed seal. There is currently a recall for leaking block heaters on the 2.0L Escape motors, but this problem appears to extend ... Read more
Incident date: Oct 14, 2025
2024 BMW X1 xDrive, 8000 miles, original tires. Front right tire wear to 2.7mm, front left tire wear to 4mm, and rear tires wear to 5mm. AWD vehicle where fronts should not be significantly outpacing rear wear. Left-right asymmetry on front axle suggests alignment issue. Dealer and BWM North America refused in investigation and call it normal. Requesting NHTSA agent review and case escalation.
Incident date: Oct 14, 2025
The main infotainment display screen in my 2024 Nissan Kicks failed prematurely and blacked out completely, rendering the backup camera and rear cross-traffic safety systems entirely inoperable. This failure poses an immediate safety hazard to myself and pedestrians, as I am forced to drive and back up daily with zero rear visibility, completely losing essential safety features regulated by federa... Read more
Incident date: Oct 14, 2025
The main infotainment display screen in my 2024 Nissan Kicks failed prematurely and blacked out completely, rendering the backup camera and rear cross-traffic safety systems entirely inoperable. This failure poses an immediate safety hazard to myself and pedestrians, as I am forced to drive and back up daily with zero rear visibility, completely losing essential safety features regulated by federa... Read more
Incident date: May 21, 2026
Reporting severe dealer negligence and physical structural damage during secondary repairs for Federal Safety Recall 20V-769 / Campaign W9F at Darcars Honda (Fairfax, VA). The technician severely violated Honda TSB 20-125 protocols, physically mushrooming the steel on the left lower control arm (LCA) boss. This blunt-force mechanical damage compromises the structural integrity of the suspension an... Read more
Incident date: May 12, 2026
Reporting severe dealer negligence and physical structural damage during secondary repairs for Federal Safety Recall 20V-769 / Campaign W9F at Darcars Honda (Fairfax, VA). The technician severely violated Honda TSB 20-125 protocols, physically mushrooming the steel on the left lower control arm (LCA) boss. This blunt-force mechanical damage compromises the structural integrity of the suspension an... Read more
Incident date: May 21, 2026
While operating the vehicle on the highway at speeds around 55 to 60 mph, without warning, the engine suffered a sudden, catastrophic internal mechanical engine failure that resulted in an immediate and complete loss of motive power, rendering the vehicle entirely undriveable. The vehicle was towed to an authorized Hyundai dealership for a formal tear-down and diagnosis. They Hyundai dealership ... Read more
Incident date: May 21, 2026
While operating the vehicle on the highway at speeds around 55 to 60 mph, without warning, the engine suffered a sudden, catastrophic internal mechanical engine failure that resulted in an immediate and complete loss of motive power, rendering the vehicle entirely undriveable. The vehicle was towed to an authorized Hyundai dealership for a formal tear-down and diagnosis. They Hyundai dealership ... Read more
HYUNDAI
TUCSON
(2018) - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
May 21, 2026
Incident date: May 18, 2026
The contact owns a 2014 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle suddenly lost automotive power. Several Unknown warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired due to a towing issue. In addition, the contact stated that the vehicle was taken to a local independent mechanic, where it was repai... Read more
Incident date: May 18, 2026
While making a normal right turn at low speed in a residential neighborhood, I heard knocking sounds from inside the vehicle and immediately lost steering control. I had to physically force the wheel back into position to regain control of the car. After the initial incident, every right turn and brake application produced a loud rubber grinding sound accompanied by significant loss of steering c... Read more
HYUNDAI
IONIQ 5
(2025) - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
May 21, 2026
Incident date: May 21, 2026
The contact owns a 2017 Toyota Tacoma. The contact stated that while driving, the engine revved lightly. Over time the vehicle began to lunge forward, and the revving had become more intense. The RPM increased and revved. While reversing, the vehicle lunged. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the failure was due to the m... Read more
Incident date: May 15, 2026
Truck started shifting rough and lurching when sitting still or coming to a stop. Limp mode was engaging and limiting power to unsafe conditions at highway speeds.
Incident date: May 21, 2026
Torque Converter and Transmission failed just outside of the powetrain mileage limit. The compenents were replaced in January 2026 and have failed again as of May 2026. Ford is of no assistance to the customer for the failure.
Incident date: May 21, 2026
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 ( STRUCTURE); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that while driving approximately mph unknown, the A-pillar trim on the driver's side of the windshi... Read more
Incident date: Apr 23, 2026
The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle, the powertrain warning light illuminated unexpectedly. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.
Incident date: Apr 23, 2026
Got oil changed and they found frame is rusted out. Called Toyota corp and they said they sent a notice to have it looked at on 04/12/2020 but we never received anything. This truck has always been garaged and we bought it new and has only 78148 miles. They refused to do anything.
Incident date: Apr 23, 2026
The contact owns a 2024 Buick Encore. The contact stated that while attempting to start the vehicle, the instrument panel displayed a blank screen. In addition, the contact stated that the failure occurred every 31 seconds. The vehicle was taken to the dealer where it was diagnosed with a failed VCU module. The contact was informed that the VCU module needed to be replaced. The vehicle was not rep... Read more
HYUNDAI
PALISADE
(2023) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
May 21, 2026
Incident date: Mar 19, 2026
The contact owns a 2019 Chevrolet Traverse. The contact stated that the bracket was making an abnormal rattling noise. There was a hole on the outside of the muffler. The engine light was illuminated. The local dealer was contacted, and the bracket was replaced, but the failure recurred. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximatel... Read more
Incident date: Mar 19, 2026
The contact owns a 2019 Chevrolet Traverse. The contact stated that the bracket was making an abnormal rattling noise. There was a hole on the outside of the muffler. The engine light was illuminated. The local dealer was contacted, and the bracket was replaced, but the failure recurred. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximatel... Read more
Incident date: May 19, 2026
2016 Kia Sorento 2.4 mileage 75,500 (just out of warranty as of Jan 2026), vehicle is having transmission issue, hard shifting/jerking from1st gear to 2nd gear on first cold start-up of the day. No warning lamps on. Took into Kia to have the transmission serviced, cost $462, did not solve the issues. Kia paperwork upon completion of service paperwork stated "No further action required, Transmissio... Read more
Incident date: May 19, 2026
I have had two safety issues with this vehicle where there were system failures that did not record DTC codes. And an additional failure that does not record codes and cannot be duplicated. After leasing the vehicle for seventeen months, and during repair for an unrelated non-safety issue, it was discovered that the steering wheel airbag had a loose connection. No warning appeared at any time on t... Read more
Crash
Incident date: May 19, 2026
Toyota Camry driver seat issue. popping noise, crunching sounds, and a physical shifting sensation in the mid-back and shoulder areas.
Incident date: May 7, 2026
Driving at 70 mph down a clear stretch of highway, no cars in front, panoramic sunroof spontaneously exploded. Not under an overpass, no flying debris. Temperature was 54 degrees F. on a sunny day. The vehicles behind me pulled back as my sunroof showered them. Wife and daughter in vehicle, fortunately, the panoramic shade was closed, so no debris impacted anyone. As it’s visible on the pictures... Read more
HYUNDAI
VELOSTER N
(2022) - UNKNOWN OR OTHER
May 20, 2026
Incident date: May 8, 2026
Screen does not work, diagnosed as an internal failure of infotainment system radio unit. Rear camera does not work posing a safety issue
HYUNDAI
VELOSTER N
(2022) - ELECTRICAL SYSTEM
May 20, 2026
Incident date: May 8, 2026
Screen does not work, diagnosed as an internal failure of infotainment system radio unit. Rear camera does not work posing a safety issue
Incident date: May 16, 2026
Transmission stalling, hesitating, affecting engine performance and rpm's. broke down on highway. We replaced the transmission, now it's doing a similar problem and the mechanic says the engine is failing, cylinders issues. I've read up it's happening to many of the same year make and model. I spent 7k on a new transmission. Now a new engine??? ...frustrating! Please help
Incident date: May 16, 2026
Transmission stalling, hesitating, affecting engine performance and rpm's. broke down on highway. We replaced the transmission, now it's doing a similar problem and the mechanic says the engine is failing, cylinders issues. I've read up it's happening to many of the same year make and model. I spent 7k on a new transmission. Now a new engine??? ...frustrating! Please help
HYUNDAI
SANTA FE SPORT
(2013) - SERVICE BRAKES
May 20, 2026
Incident date: Apr 20, 2026
On Sunday evening [XXX] at [XXX] I was returning from Long Beach on the [XXX] home to Los Angeles, when I went under an overpass and my emergency braking system activated with an alarm and red arrow pointing to the left. There was no warning before this event. Then my lane assist stopped me from going over the line into traffic. A few minutes later the same thing happened again. INFORMATION REDA... Read more
HYUNDAI
TUCSON HYBRID
(2024) - STEERING
May 20, 2026
Incident date: May 10, 2026
The contact owns a 2009 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the power steering failure warning light illuminated. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a ca... Read more
HYUNDAI
TUCSON HYBRID
(2024) - STEERING
May 20, 2026
Incident date: May 10, 2026
The steering shaft torque sensor unexpectedly malfunctioned while driving resulting in a loss of steering. There was no indication that this would happen, no check engine light was on, and no symptoms prior to the incident. The vehicle is undrivable due to a lack of steering and was diagnosed by an independent garage. The steering shaft torque sensor is recalled for other 2010 Ford Escapes, but no... Read more
HYUNDAI
TUCSON HYBRID
(2024) - ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
May 20, 2026
Incident date: May 10, 2026
The zoox vehicle pulled over blocking the entire right lane and boxing my car into its parking spot and blocking me from leaving. Honking or inching towards it did nothing. It sat there for many minutes until a rider came.
Incident date: May 6, 2026
The contact owns a 2021 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the vehicle's sunroof glass panel had suddenly shuddered outwards after a loud bang was heard. The local dealer was contacted. The vehicle was taken to an independent service center, where it remains for further repairs via the insurance provider. In addition, the contact stated that the sudden eve... Read more
Incident date: May 6, 2026
While driving vehicle during afternoon traffic, the vehicle started to sputter then die in the middle of the road, I tried restarting the vehicle, it would crank but would not start. I pushed the vehicle off the road and called a wrecker. I had the vehicle towed to the dealership for repair. After two days, they informed me that the fuel pump control module failed and would have to be replaced ... Read more
Incident date: May 20, 2026
While driving vehicle during afternoon traffic, the vehicle started to sputter then die in the middle of the road, I tried restarting the vehicle, it would crank but would not start. I pushed the vehicle off the road and called a wrecker. I had the vehicle towed to the dealership for repair. After two days, they informed me that the fuel pump control module failed and would have to be replaced ... Read more
Incident date: May 20, 2026
Tire Brand Name Kuhmo HP71 23560R18103H DOT Number 000CMYA8E 5225 The contact stated that while driving 30 mph and accelerated the passenger right rear tire on the 3 diameter hole, punctured in side wall. The tire is the original equipment. The dealer was notified of the failure; however, the vehicle was not diagnosed or repaired. The failure mileage was 150.
Incident date: May 6, 2026
The contact owns a 2025 Ram 1500. The contact stated that while operating the vehicle several warning messages and lights had illuminated which included a flashing shifter light and on occasions the vehicle would not immediately start. The vehicle was taken to the local dealer who performed a software update. After retrieving the vehicle the vehicle experienced additional electrical failures inc... Read more
HYUNDAI
VELOSTER N
(2021) - POWER TRAIN
May 20, 2026
Incident date: May 17, 2026
Torque Converter fails causing transmission to be replaced. No engine light.
Incident date: May 20, 2026
While driving on an open highway, my panoramic sunroof spontaneously exploded on [XXX] coming back from Prescott with me behind the wheel, my husband as a passenger, and my dog in the backseat. There was nobody driving in front, near, or behind me. I was not driving near an overpass. The incident sounded like an explosion or gunshot. My husband began to open the sunroof visor to investigate, and ... Read more
Incident date: May 20, 2026
I was driving on the highway when the truck shifted and caused the brakes to lock up. Luckily it was pretty late and there weren't very many cars on the road. I was stuck in the driving lane until I turned the truck off and turned it back on. It seemed to drive fine after that so I thought maybe I hit something. I took it to a mechanic the next day and they were unable to recreate the issue or fin... Read more
Incident date: Mar 18, 2026
The Telematics Module failed and is on backorder. This is a known issue across the U.S. This makes it so OnStar doesn't work and I am paying for it. Not just that the safety concern of it not working. GPS, Maps, Level 3 Tesla doesn't work. Car is really not usable as we can't charge on a level 3 when going over 100 miles. We have loss access to navigation, Google Built-In services, the myChevr... Read more
Incident date: Apr 15, 2026
Odometer Fraud. The contact purchased a 2019 Audi S5. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 47,796 at the time of registration. The Carfax report, bill of sale and title showed the mileage as 47, 796. it was discovered that the mileage was 75,600 after changing the battery. The BBB and Consumer P... Read more
Incident date: May 14, 2026
On Saturday 16th Oct 2026 around 10 AM EST, while driving down the ramp from Parking Floor 2 to Parking Floor 1 in the JFK Terminal 4 Short Term Parking garage (John F. Kennedy International Airport, New York), the Tesla vehicle suddenly accelerated forward very fast on its own without any input on the accelerator pedal. Either I was not pressing the gas pedal at the time, or I was slowing pressin... Read more
Crash
3 injured
Incident date: May 14, 2026
On Saturday 16th Oct 2026 around 10 AM EST, while driving down the ramp from Parking Floor 2 to Parking Floor 1 in the JFK Terminal 4 Short Term Parking garage (John F. Kennedy International Airport, New York), the Tesla vehicle suddenly accelerated forward very fast on its own without any input on the accelerator pedal. Either I was not pressing the gas pedal at the time, or I was slowing pressin... Read more
Crash
3 injured
Incident date: May 18, 2026
The vehicle trunk doors pops open. This has been happening for several months. We’ve taken it to the dealership. They said that it was not covered and there has been no recall on this, but it’s still happening and it’s very dangerous. It’s happened on the freeway on the back roads at night it doesn’t matter it just when it feels like it wants to open up it beeps loudly and light comes on... Read more
Incident date: Feb 2, 2026
I purchased this vehicle brand new. From day one I have had constant transmission related issues that make it feel unsafe and unreliable. When it was still under the factory warranty it was brought back to dealer multiple times. Each time I was told it's a normal characteristic of that transmission or that a simple fluid flush would fix it. It was flushed a couple of times and it would "help" for ... Read more