Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Mar 30, 2026
The backup camera consistently fails and displays a "Backup Camera is Temporarily Unavailable" message. Polestar is only issuing a software fix for this on model year 2026 Polestar 2s and a solution has not been offered for over 8 months now.
Incident date: Mar 30, 2026
I am reporting multiple safety-related issues involving my 2016 Chrysler 200 S. On 02/06/2024, after an oil change at a dealership, the underbody skid plate bolts were not reinstalled. While driving, the skid plate fell and I lost control of the vehicle, creating a serious safety hazard. No warning indicators were present prior to this failure. The issue was identified immediately after leaving th... Read more
Incident date: Mar 30, 2026
The contact owns a 2021 Ford Escape. The contact received notification of an undisclosed recall. The contact stated that while driving on several occasions at various speeds, the vehicle hesitated and jerked while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that there was an active recall and the power... Read more
Incident date: Mar 30, 2026
The onstar module of my 2023 GMC Yukon has failed. This is a wide spread issue with recent model GMC's. There are thousands of reports of the same thing happenings. When an onstar module fails, the vehicle loses its safety features. No lane departure, no collision detection or pre-collision braking, no critical system checks. Even the gas and mileage components stop working correctly.
Incident date: Mar 30, 2026
The onstar module of my 2023 GMC Yukon has failed. This is a wide spread issue with recent model GMC's. There are thousands of reports of the same thing happenings. When an onstar module fails, the vehicle loses its safety features. No lane departure, no collision detection or pre-collision braking, no critical system checks. Even the gas and mileage components stop working correctly.
Incident date: Mar 4, 2026
When accelerating, the car suddenly jerks and stops moving at a consistent speed. This happened multiple times over the last 8 months or so. Sometimes it happens immediately after backing out of my driveway. It has also happened while driving on a highway at high speeds (65mph) where I've nearly been involved in high speed accidents. There was a recall back in November that claimed this was a soft... Read more
Incident date: Mar 4, 2026
When accelerating, the car suddenly jerks and stops moving at a consistent speed. This happened multiple times over the last 8 months or so. Sometimes it happens immediately after backing out of my driveway. It has also happened while driving on a highway at high speeds (65mph) where I've nearly been involved in high speed accidents. There was a recall back in November that claimed this was a soft... Read more
Incident date: Mar 4, 2026
While driving at 25 mph in econ mode and accelerating, the drive train partially lost power and the car slowed down for 2 or 3 seconds before accelerating normally.
Incident date: Jun 21, 2024
My vehicle has 2 issues that are known but only recalled for another year. My car will say shift to park when in park and will not power off. My vin shows no open recalls for this issue for my vehicle but there is a service bulletin for this issue with my year vehicle. The dealer will not cover the cost of repair since my vin is not listed in the recall. Also I just had to replace the vaper can... Read more
Incident date: Mar 20, 2026
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The dealer informed the contact that the battery charge was extremely low. The vehicle was not repaired. The contact stated that the failure persisted. The vehicle wa... Read more
Incident date: Mar 20, 2026
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The dealer informed the contact that the battery charge was extremely low. The vehicle was not repaired. The contact stated that the failure persisted. The vehicle wa... Read more
Incident date: Mar 28, 2026
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving approximately 50 MPH, the glass panoramic sunroof suddenly exploded, causing glass shards to fall into the cabin of the vehicle. No injuries were reported. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The contact stated that there was no impact on the panoramic sunroo... Read more
Incident date: Mar 1, 2026
Had two different electric coolant heaters fail in just over 2 years. One at 36,000 miles and one at 72,000 miles. Each time it has failed it results in a loss of cabin heat which prevents me from being able to use the defrost capability and heat my minivan that I bought to drive my 4 young children around.
Incident date: Mar 1, 2026
The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: Mar 24, 2026
I am submitting a safety complaint regarding a **2017 Kia Sorento SXL** equipped with a **3.3L Lambda V6 engine**, which experienced **sudden and catastrophic engine failure** at approximately **137,000 miles**. Prior to failure, the vehicle exhibited **progressively worsening engine knocking and vibration**, indicating internal engine damage. Despite these warning signs, the failure occurred **a... Read more
Incident date: Mar 24, 2026
At 31,000 mile my horn is no longer working along with my steering wheel controls on the left side of the wheel. Upon researching online it seems these truck have a common issue with clock spring fail. This is concerning because not only does the clock spring provide power to the horn and steering wheel controls, it could also effect the airbag function.
Incident date: Mar 24, 2026
At 31,000 mile my horn is no longer working along with my steering wheel controls on the left side of the wheel. Upon researching online it seems these truck have a common issue with clock spring fail. This is concerning because not only does the clock spring provide power to the horn and steering wheel controls, it could also effect the airbag function.
Incident date: Feb 27, 2026
I am reporting a safety defect involving my 2016 Jaguar XJ. The driver-side door cannot be opened from either the inside or the outside. This failure occurred without warning and has made the vehicle unsafe to operate. This issue presents a serious safety risk. If an emergency occurs, such as a crash, fire, or other urgent situation, the driver may be unable to exit the vehicle quickly. Being trap... Read more
Incident date: Feb 27, 2026
I am reporting a safety defect involving my 2016 Jaguar XJ. The driver-side door cannot be opened from either the inside or the outside. This failure occurred without warning and has made the vehicle unsafe to operate. This issue presents a serious safety risk. If an emergency occurs, such as a crash, fire, or other urgent situation, the driver may be unable to exit the vehicle quickly. Being trap... Read more
Incident date: Mar 30, 2026
The hood acts like it is going to come loose whenever I : 1> Meet a semi-truck on a two lane road. 2> If following a truck on interstate. 3> Driving when windy. The flex in hood is very unnerving for fear it is going to blow off when in traffic. The body shop has adjusted latch today but did not correct the issue.
Incident date: Mar 30, 2026
The contact owns a 2022 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags). The contact called the manufacturer for an update on part availability and was informed that the remedy was still under development. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a fail... Read more
Incident date: Jan 22, 2026
My son’s car drifted to the right past the white line and he ended up hitting a hydrant and continued at least 100 ft before stopping. Our dash cam showed a slow smooth drift to the right without any lane assist being activated to pull the car back. All safety features were activated and turned on the day we bought the car for him. It was the main reason we chose this model. He is very lucky to ... Read more
Crash
HYUNDAI
SANTA FE SPORT
(2017) — ENGINE
Mar 30, 2026
Incident date: Mar 30, 2026
On two separate occasions, my 2023 Nissan Rogue has experienced major loss of power while driving 80 mph. The first time, all of the dash lights were blinking and there was an awful noise coming from the engine. I could not drive over 10 mph. The vehicle had to be towed 200 miles to the nearest Nissan dealer in Billings, MT. They cleared the codes, test drove it and said everything was fine. The s... Read more
Incident date: Mar 26, 2026
The car engine stalled on highway and was not able to stall. Mechanic shop checked the car, and told me that the problem is a seized engine.
Incident date: Jun 15, 2025
The contact owns a 2020 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, there was a low rattling sound coming from the engine compartment. Upon checking the oil, the contact found the oil level was low and added approximately two quarts of oil. The contact stated that 2-quarts of oil were added monthly because the oil level and consistently low. However, there were ... Read more
Incident date: Mar 25, 2026
While driving on the 60 East highway (approximately 65-68 mph), the vehicle did not accelarate and became completely non-responsive. Each time I pressed on the gas pedal, the RPM needle started trembling between 600-1100, which is much lower than where it should be while the vehicle was in Drive and traveling at this speed. This was an extremely dangerous situation as I had my wife and 5 month old... Read more
Incident date: Apr 20, 2025
The forward-facing windshield lane assist monocular camera ceased working after only 44000 miles. This resulted in numerous hazard warning lights being activated in my dashboard. I went to the dealer where I bought the car, and they gave me an estimate for almost $2200.00. They are charging me $1649.00 for the part. I found the part (OEM) online for half that price. A search on the internet f... Read more
Incident date: Sep 26, 2025
The vehicle is a 2018 Jeep Wrangler with a 3.6L engine and approximately 124,000 miles. The engine has experienced a failure involving multiple components, including suspected head gasket failure, significant oil loss with no visible external leak, low oil pressure, and engine knocking. Diagnostic trouble codes P0365 and P06DD were present, indicating camshaft position sensor issues and oil press... Read more
Incident date: Sep 26, 2025
Driving at highway speed (65-70mph) on curve with slight road surface deviation experienced the infamous "Death Wobble". Slowed to 45-50 mph before vehicle steering returned to normal. The steering dampener was previously replaced to fix the first time this happened. Apparently this is not a fox.
Incident date: Sep 26, 2025
Driving at highway speed (65-70mph) on curve with slight road surface deviation experienced the infamous "Death Wobble". Slowed to 45-50 mph before vehicle steering returned to normal. The steering dampener was previously replaced to fix the first time this happened. Apparently this is not a fox.
Incident date: Mar 22, 2026
I own a 2025 Toyota Tundra SR5 non-hybrid. The vehicle has transmission hesitation/delayed throttle response after a rolling stop. When I slow down but do not come to a complete stop, then press the accelerator again, the truck sometimes has a 1–2 second delay before it responds and begins moving/accelerating. After the delay, acceleration can come in suddenly, which makes the vehicle feel unpre... Read more
Incident date: Mar 22, 2026
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS and traction control warni... Read more
Incident date: Mar 23, 2026
The contact owns a 2023 Mercedes-Benz EQB 300 4Matic. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System). The local dealer was contacted regarding the fire risk, and the contact was informed that parts would be available approximately in December 2026. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The... Read more
Incident date: Mar 23, 2026
Coolant control valve replacement after 5 years of purchasing the vehicle. Put at risk of over heating while driving, fan stays on after vehicle is turned off. Problem confirmed by 2 dealerships. Check engine light on for a long time, fan over working, staying on after the vehicle is off. The only warnings were the engine light coming on to get inspected and fan over running. 1st came up in Decemb... Read more
Incident date: Mar 23, 2026
Steering wheel sticks when driving straight. I have to jerk the wheel to get it loose to make minor adjustments on steering. Similar issue reported with new models that were recalled but no recall has been made for 2018 vehicles. There are a lot of other reports of this in 2017-18 CRV models. This has not been inspected by police, insurance or anyone else. There are no warning lights or other symp... Read more
Incident date: Mar 30, 2026
The component that failed is the coolant bypass valve, which is part of the engine cooling system. The vehicle is available for inspection upon request. The issue was first indicated by an "Engine Maintenance Required" warning message that appeared on the dashboard. No prior symptoms were noticeable before the warning appeared. The warning came on suddenly during normal driving conditions. This ... Read more
Incident date: Mar 30, 2025
Driving on sunny day, the fixed roof glass located between the windshield and sunroof exploded across the entire width of the glass insert with a very distracting noise.
Incident date: Mar 27, 2026
At cold start vehicle often required several seconds for the transmission to engage before moving. After traveling at highway speed (45+ MPH) vehicle began to make clunking noise as if the transmission were changing gears but it was not and the RPMs on the tachometer did not change. Instances became worse and more frequent over 6 month period, vehicle never displayed any codes and no notifications... Read more
Incident date: Mar 27, 2026
The hood to my car randomly unlatched and smashed my windshield while I was going 30mph.
HYUNDAI
SANTA FE SPORT
(2018) — POWER TRAIN
Mar 29, 2026
Incident date: Mar 29, 2026
The component that malfunctioned was the transfer case, the vehicle was already repaired so an inspection isn't possible anymore. The vehicle behaved as normal until the accelerator was pressed enough to make the front wheels lose traction, in which the vehicle couldn't send power to the rear, because the transfer case was shredded up. When needing to accelerate quickly in traffic, the vehicle wou... Read more
HYUNDAI
SANTA FE SPORT
(2018) — SERVICE BRAKES
Mar 29, 2026
Incident date: Mar 29, 2026
MANUFACTURER HAS NOT YET SUPPLIED NOR COME UP WITH A REMEDY TO REPAIR RE-CALL NTSBA 24V-896 / MANUFACTURER RE-CALL C4B. I PULL A FIFTH WHEEL TRAILER WITH GRANDCHILDERN RIDING OIN THE VENHICLE WITH US WE DONT WANT A FAILURE. WE RELUNCTALLY DO NOT DRIVE THE VEHICLE WHICH ONLY HAS 44000 MILES ON IT NOW HOWEVER WE NEED TO UTILIZE THIS VEHICLE FOR WHICH IT WAS INTENDED. PLEASE HELP.
Incident date: Mar 25, 2026
The adaptive speed control is supposed to react to changes in speed limits. It also reacts to bridge capacity signs. This causes a sudden change in speed that the occupants and the following vehicle did not expect. In one location the speed limit is 50mph and there is a bridge with a 20 ton limit. The vehicle brakes to slow down to 20mph when passing the sign.
Incident date: Jul 30, 2025
While driving on the interstate at highway speed, the vehicle suddenly lost acceleration and stalled. I was forced to pull over. After stopping, the vehicle displayed a message to restart, but it would not start. All electronic accessories (lights, dash, etc.) remained functional, but the vehicle would not shift into drive or neutral. The message “Conditions Not Correct for Shift” appeared. Ne... Read more
Incident date: Jul 30, 2025
While driving on the interstate at highway speed, the vehicle suddenly lost acceleration and stalled. I was forced to pull over. After stopping, the vehicle displayed a message to restart, but it would not start. All electronic accessories (lights, dash, etc.) remained functional, but the vehicle would not shift into drive or neutral. The message “Conditions Not Correct for Shift” appeared. Ne... Read more
Incident date: Dec 1, 2025
1 March, Onstar failed while utilizing the gps late at night. Stuck on side of the road until a passersby assisted me. 2 March, took truck to dealership, after 4 days said no issue found. Driving home, same issue persisted. Called dealership, told to bring back, 45 minutes away. Declined because was told no issue found. 6 March, morning truck completely dead. Called dealership and was told to have... Read more
Incident date: Feb 23, 2026
I am filing a safety complaint regarding a 2022 Forest River Salem Cruise Lite travel trailer, purchased July 21, 2022. At the time of sale, the unit had an open federal safety recall (NHTSA Recall 22V-243) involving a fire/explosion hazard. The recall was not remedied prior to sale. The vehicle was presented for service multiple times, and the recall was not identified or addressed until May 20... Read more
Incident date: Feb 23, 2026
Hello… this has happened at least four times.. the car goes to stand by/idle mode when the auto shut off is engaged. I was at a light and car went to idle and when it goes to green. Car just goes to idle mode. I had to put hazards on and restart car. People honking while I’m trying to restart car from this state. It’s like the car does not return on after the gas is engaged.
Incident date: Feb 23, 2026
Hello… this has happened at least four times.. the car goes to stand by/idle mode when the auto shut off is engaged. I was at a light and car went to idle and when it goes to green. Car just goes to idle mode. I had to put hazards on and restart car. People honking while I’m trying to restart car from this state. It’s like the car does not return on after the gas is engaged.
Incident date: Mar 29, 2026
I was about to accelerate on a main avenue, made a clunking sound and came to a halt. Couldn't pull over safely. Investigated by mechanic, said the Transmission exploded, and the differential gears broke. No warning lights.
Incident date: Feb 10, 2026
Anti-lock brakes do not work and have not worked though there's no recall for my vin, parking assist has not worked, blind spot stopped working also