Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Jun 9, 2026
My display screen (infotainment) that has almost all the setting to my car on it has been glitching every single time I drive my car. It has what is being described as "ghost touch". It will just flick back and forth between all different settings to my car, turn on and off the radio and go between stations, set destinations on my maps, submitting incidents on my maps, calling my contacts, request... Read more
Incident date: Jan 1, 2026
I was driving on the highway at about 70 mph and the passenger side lower control arm where the ball joint sits broke. It messed up the passenger fender and tire along with the steering link. It also bent the upper control arm as well. The ball joints were replaced about 6 months ago.
Incident date: Jun 2, 2026
I was driving on the highway at about 70 mph and the passenger side lower control arm where the ball joint sits broke. It messed up the passenger fender and tire along with the steering link. It also bent the upper control arm as well. The ball joints were replaced about 6 months ago.
Incident date: Jun 2, 2026
My 2022 Hyundai Tucson Experience, a sudden transmission failure at approximately 92,520 miles. The vehicle develop shifting issues and abnormal noises before losing propulsión. While driving. Hyundai diagnosed and internal Transmission failure and approved transmission replacement. I’m concerned about the sudden loss of proportion and the safety risk this creates. Hyundai proposed repair is to... Read more
Incident date: Jun 11, 2026
I purchased this car in August 2024 used. In April 2025 I took it to the dealer, Mc Peek Dodge in Anaheim for clicking noises while turning either direction and Drivers front side wheel sound like its wobbly. They replaced both half axles. Again the vehicle made the same noise about a month later. I took it back in May. They replaced them again. This year in May I took it back and had it for 2 ... Read more
Incident date: Jun 11, 2026
My Ford escape recently has been experiencing what I believe to be a coolant issue. There was a stained spot on the driveway a couple of times in May 2026 and technicians had said my coolant fluid was on the low side so they topped it up while I was getting the car serviced for an oil change. The car was seemingly running fine though until we started the car on 6/4/26 and waiting for the AC to kic... Read more
Incident date: Jun 11, 2026
The Electronic Brake Control Module: Anti-Lock Brakes. This has caused the cruise control to stop working, the wheel sensors on the front to stop working. The speedometer (digital and gauge) to stop working and the Engine light to stay on. This has been witness by an Independent service center. The dash sensors would go on and off randomly. Many other repairs have been performed throughout the ... Read more
Incident date: May 27, 2026
Passenger rear window would not go up, we got it fixed. We also have a second 2021 ford escape with the same problem.
Incident date: May 8, 2026
Backup camera failed to turn on.
Incident date: May 8, 2026
Backup camera failed to turn on.
Incident date: Jun 7, 2026
The contact owns a 2023 Chevrolet Tahoe. The contact stated that while driving at 40 MPH, a warning message advising to reduce acceleration was displayed, the Check Engine warning light illuminated, and the vehicle stalled. The contact was able to pull over safely. The contact stated that the failure was recurrent. The dealer was notified of the failure and diagnosed the vehicle with a valve fai... Read more
Incident date: Jun 12, 2026
When attempting to disengage the cruise control, I must apply sufficient force as to actually apply the brakes. My expectation is that a simple tap on the brake pedal would release the cruise control and begin a coasting mode. This is not the case; the SUV continues at the same forward speed until I press the brake pedal the second time a little harder.
Incident date: Jun 12, 2026
The contact owns a 2025 Kia K4. The contact stated that while driving at 75 MPH, the vehicle downshifted upon depression of the accelerator pedal, with heavy white smoke coming out of the exhaust pipe. The contact stated that the low oil pressure warning light was illuminated prior to the failure. The contact pulled off the highway and drove into a store parking lot as the engine made an abnormal... Read more
HYUNDAI
SANTA FE HYBRID
(2026) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jun 12, 2026
Incident date: Jun 6, 2026
To Whom It May Concern, I am the owner of a 2018 Honda Clarity, and I am submitting this complaint to request that the National Highway Traffic Safety Administration (NHTSA) investigate what appears to be a widespread defect involving the front camera system used by Honda Sensing. My vehicle has experienced a failure of the front camera system, which has disabled numerous critical safety feature... Read more
HYUNDAI
SANTA FE HYBRID
(2026) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jun 12, 2026
Incident date: Jun 6, 2026
To Whom It May Concern, I am the owner of a 2018 Honda Clarity, and I am submitting this complaint to request that the National Highway Traffic Safety Administration (NHTSA) investigate what appears to be a widespread defect involving the front camera system used by Honda Sensing. My vehicle has experienced a failure of the front camera system, which has disabled numerous critical safety feature... Read more
HYUNDAI
SANTA FE HYBRID
(2026) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jun 12, 2026
Incident date: Jun 6, 2026
This is a report on a design flaw- not a failed component- in the 2026 Honda Odyssey's "smart" computer automated safety features, including automatic braking, lane departure, and forward collision warning systems. There have been two types of incidents. These incidents have been repeated on this vehicle dozens of times in our first year of ownership. These incidents are potentially very dangerous... Read more
Incident date: Jun 7, 2026
Multiple recalls on jeep 4xe starting with the hybrid system from charging to the battery. Ultimately not fixable per Stellantis. Now electrical components in steering that present possible fire hazard at anytime. Not to mention the fact that if it can cause a fire, then the steering could fail in some unexpected way while driving, leading/contributing to an accident with serious injury or death. ... Read more
Incident date: Jun 7, 2026
Multiple recalls on jeep 4xe starting with the hybrid system from charging to the battery. Ultimately not fixable per Stellantis. Now electrical components in steering that present possible fire hazard at anytime. Not to mention the fact that if it can cause a fire, then the steering could fail in some unexpected way while driving, leading/contributing to an accident with serious injury or death. ... Read more
Incident date: Jun 7, 2026
Multiple recalls on jeep 4xe starting with the hybrid system from charging to the battery. Ultimately not fixable per Stellantis. Now electrical components in steering that present possible fire hazard at anytime. Not to mention the fact that if it can cause a fire, then the steering could fail in some unexpected way while driving, leading/contributing to an accident with serious injury or death. ... Read more
Incident date: May 28, 2026
2026 Bronco SportDescription Your vehicle may display a blank instrument panel cluster ipc screen upon startup. This may occur when the vehicle is restarted within a specific time interval after turning the vehicle off. Safety Risk A blank ipc screen will prevent the driver from seeing critical vehicle information such as the speedometer, warning lights, and warning messages. The inability to s... Read more
Incident date: Sep 11, 2025
The contact owns a 2015 RAM 1500. The contact stated that while parked and inspecting the brakes, the contact noticed cracks on both ends of the sway bar. The vehicle was taken to an independent mechanic and to a dealer, where it was diagnosed that the sway bar was cracked and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to another independent mechanic, where it ... Read more
Incident date: Feb 14, 2025
I was on the highway and my truck suddenly decreased speed rapidly. Luckily I was able to pull onto a side road and get to safety but it was extremely dangerous and scary situation. The dealer has confirmed the symptoms fit the issue with the recall. Since Ford does not have a fix for this solution yet until July 1 my vehicle is unable to be driven or repaired leaving me stranded without a vehi... Read more
Incident date: Jun 12, 2026
I was on the highway and my truck suddenly decreased speed rapidly. Luckily I was able to pull onto a side road and get to safety but it was extremely dangerous and scary situation. The dealer has confirmed the symptoms fit the issue with the recall. Since Ford does not have a fix for this solution yet until July 1 my vehicle is unable to be driven or repaired leaving me stranded without a vehi... Read more
Incident date: Jul 31, 2023
**Incident / vehicle info:** - **Year / Make / Model:** 2026 / GMC / Yukon (Elevation) - **Date incident began:** ~mid-March 2026 - **Odometer / mileage:** under 1,000 - **Component:** Back Over Prevention: Rearview Camera (and/or Electrical System / Visibility) - **Crash? Fire? Injuries? Deaths?** No / No / No / No - **Vehicle still owned:** Yes - **Dealer or manufacturer contacted?** Yes — ser... Read more
Incident date: Mar 14, 2026
2018 Ford Escape SE 1.5L 4 cylinder EcoBoost engine. I was driving on a major 2 lane state road going 65 miles an hour when the warning light came on that the engine was overheating and pull over immediately. There was no prior warning. As soon as I stopped I looked at the temperature indicator and it returned to a normal level. I tried to drive again and got the same urgent message to stop. There... Read more
Incident date: Mar 14, 2026
I hit a deer and it totaled my vehicle and the Airbags did not deploy
Crash
Incident date: Jan 16, 2022
While traveling at cruising speed (70 MPH) on Interstate 95 South, the vehicle suffered a catastrophic electrical and mechanical failure, resulting in an immediate engine stall. The vehicle lost all propulsion. Due to the sudden loss of power, the vehicle could not safely clear the active lanes of traffic, coasting to a stop near an exit ramp and dangerously blocking highway traffic.Upon attemptin... Read more
Incident date: May 20, 2026
The transmission needs to be replaced. My car has 75,146 miles and my check engine light came on while I was driving down the interstate. I took it to the Toyota dealership and they confirmed that the transmission needed to be replaced. I was told it would cost $8,600. I was looking for any recalls on my car and saw there were multiple lawsuits involving the transmission in my car and other Toyota... Read more
Incident date: Nov 25, 2024
After sudden stop at sharp right turn, engine has no acceleration; appears to be in limp mode;. Dealer did not inspect, just said they hadn’t heard of it happening before.. this has happened twice in less than 6 months. No warning given. I have already had the cluster changed twice for other issues…seems to have a lot of electrical issues.
Incident date: Nov 25, 2024
After sudden stop at sharp right turn, engine has no acceleration; appears to be in limp mode;. Dealer did not inspect, just said they hadn’t heard of it happening before.. this has happened twice in less than 6 months. No warning given. I have already had the cluster changed twice for other issues…seems to have a lot of electrical issues.
Incident date: Feb 26, 2026
Front Upper Grille Hood Scoop becomes loose and flys off during highway speeds and can distract a driver to the point of having an accident. Has been replaced once and is loose again held down by duck tape.
Incident date: Mar 18, 2026
started with a broken key, the security system passlock lll+ left me stranded in winter. I got it working temporarily after finding the other part of the key. put it in ignition and then the other half to get it started but didn't always start. apparently this is common on Chevy vehicles.
Incident date: Mar 18, 2026
started with a broken key, the security system passlock lll+ left me stranded in winter. I got it working temporarily after finding the other part of the key. put it in ignition and then the other half to get it started but didn't always start. apparently this is common on Chevy vehicles.
Incident date: May 11, 2026
The contact owns a 2013 Ford F-150. The contact stated that while driving approximately 40 MPH, the vehicle unexpectedly downshifted and experienced a loss of acceleration. The contact stated that manual shifting or pulling over to shut off and restart the vehicle was required for normal operation to resume. The vehicle was taken to the dealer; however, it was not diagnosed or repaired. The ma... Read more
Incident date: May 11, 2026
I received a Recall notice around January 2026 for the trailer hitch wiring harness on my 2023 Hyundai Tucson Hybrid. For 6 months the local dealer told me there was no fix available from Hyundai. I finally received a notice informing me that parts were now available and to bring it in to dealer for repairs. I took the vehicle in for recall repairs on May 27, 2026. Instead of repairing/replac... Read more
Incident date: May 10, 2026
My vehicle has 67,100 miles. A whining/whistling noise recently started and the dealer has diagnosed that a new transmission is needed at a cost of $6,000-$8,000 and it is out of warranty. Researching this shows that this is a known manufacturing defect referred to under T-SB-0008-21. I am concerned that my transmission will fail while I am operating the vehicle.
Incident date: May 27, 2026
Transmission began shifting very hard into 3rd gear. Later the transmission got stuck in 4th gear and would not shift out of it, even at a complete stop. Was able to manually shift down to 3rd gear after a few minutes, then it started to shift normal. Lately the transmission has shifted from 7th gear to 1st gear and back to 7th gear, from 8th gear to 1st gear back to 8th gear, and twice it has s... Read more
Incident date: Mar 1, 2026
As I was pulling into a parking space, the car suddenly accelerated, ran through bushes, down a slope across a sidewalk hitting a city utility box. and jumped the curb finally stopping on the street. no other vehicles were involved and no injuries. I did not report at the time of the incident, because I thought I must have done something wrong. However a similar event occurred on May 29, 2026 ... Read more
Crash
Incident date: Mar 14, 2026
We were at full stop with Auto Hold feature enabled. Car lurched / jumped forward with no depression of the gas pedal. This caused us to strike the car in front of us.
Crash
Incident date: Mar 14, 2026
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. Additionally, the contact owns a secondary 2018 Ford Edge vehicle and had received a notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was ... Read more
Incident date: Jan 16, 2022
Internal Water pump Failed causing immediate shutdown of vehicle. This water pump is internal to the engine and requires half of the engine be taken apart to be replaced. This affect all 3.5 and 3.7 Ford engines through 2021. Unlike traditional water pumps which are belt driven this one is driven by the timing chain. Thereby when failure occurs the engine shuts down. Coolant also leaks into the ... Read more
Incident date: May 20, 2026
CATASTROPHIC SAFETY COMPONENT FAILURE AND INCIDENT.The Antilock Brake System (ABS) Hydraulic / Electronic Control Module suffered an immediate, internal electronic failure, triggering active diagnostic trouble code C2200. This structural internal defect completely disabled the anti lock brakes, electronic stability control, and traction control systems simultaneously. This total system shutdown c... Read more
Incident date: Nov 25, 2024
I am filing a complaint regarding my 2014 Dodge Dart involving an open recall related to the vehicle's shift cable/park system. On May 29, 2026, I pulled into a parking space and attempted to shift into Reverse to straighten the vehicle. At that point, the vehicle became stuck in Drive and would not shift into Park, Reverse, or Neutral. I was unable to remove the key from the ignition, and the ve... Read more
Incident date: Nov 25, 2024
On May 27, 2026, I was on my way home from work when I went to accelerate the vehicle and all the sudden it started shaking and the check engine light came on with the EBS. I was able to get the vehicle to a repair shop local the next day, who took the car apart. What was thought to be an easy fix of spark plugs and fuel injector, became even more after they put back together and the cylinder was ... Read more
Incident date: May 11, 2026
On 05/30/2026 approximately 12:15. My Jeep radio screen prompted "service needed, no phone connected" and a few other words I did not have an opportunity to memorize. The check engine light came on and he oil light appeared. This all happened within a minute. It was very quick and scared both of us. As my mother was driving, she smelled heat, then the radio quit working, the air conditioning shut... Read more
Incident date: May 11, 2026
On 05/30/2026 approximately 12:15. My Jeep radio screen prompted "service needed, no phone connected" and a few other words I did not have an opportunity to memorize. The check engine light came on and he oil light appeared. This all happened within a minute. It was very quick and scared both of us. As my mother was driving, she smelled heat, then the radio quit working, the air conditioning shut... Read more
Incident date: May 10, 2026
The contact owned a 2021 Ford EcoSport. The contact stated that while driving approximately 25-30 MPH, the vehicle ahead applied the brakes. The contact then depressed the brake pedal; however, the brakes were inoperable, causing the vehicle to rear-end the vehicle in front. The contact further stated that the parking brake was applied but was also inoperable. The contact stated that the vehic... Read more
Crash
Incident date: May 27, 2026
The contact owns a 2019 Mercedes-Benz E450 4Matic. The contact stated while driving at 40 MPH, the vehicle failed to accelerate as intended and made an abnormal clunking sound. There was no warning light illuminated. The contact had received the recall notification letter of NHTSA Campaign Number 26V216000 (Power Train). The vehicle was taken to the local dealer, who confirmed the parts were backo... Read more
Incident date: Mar 1, 2026
Goodday, I bought the car a month ago from a dealer on terms. The first time i drove car and turning right its sounds like the wheel or something is about to break off. Like maybe the axel. Extremly loud. Scary loud. No matter speed, turning right does this. I returned car to dealer. They say the router had rust and was corrected. I dont drive the car alot, but again today its making that noise. ... Read more
Incident date: Jun 6, 2026
The EPAS (Electric Power Assisted Steering) module experienced an internal sensor failure, causing a sudden and complete loss of power steering assist. The vehicle is available for inspection upon request and the EPAS module has been retained. The loss of power steering occurred without warning while the vehicle was in motion, requiring significantly greater physical force to maintain control of ... Read more