Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
HYUNDAI
SANTA FE HYBRID
(2025) - ELECTRICAL SYSTEM
Jun 16, 2026
Incident date: May 8, 2026
There have been many recalls on the 2010 Ford Fusion Hybrid, according to Ford mine has already had the repairs done yet the issues I’ve been having all match recalls. I’ve had issues with my passenger seat, the air bag system light is always on and the seat controls no longer work. The clockspring system is pure trash, there is no reason I’ve had to replace it twice now in the 2 months I’... Read more
Incident date: Jun 2, 2026
While driving at highway speed on I-275with cruise control engaged on afternoon of June 11 the truck suddenly began slowing down. I couldn't get it to accelerate. I ultimately had to get over two lanes and still had enough momentum to get off an exit ramp. At the end of the ramp, I noticed I was unable to get the truck to accelerate from a stopped position either. Only then did I notice the dial t... Read more
Incident date: Jun 2, 2026
While driving at highway speed on I-275with cruise control engaged on afternoon of June 11 the truck suddenly began slowing down. I couldn't get it to accelerate. I ultimately had to get over two lanes and still had enough momentum to get off an exit ramp. At the end of the ramp, I noticed I was unable to get the truck to accelerate from a stopped position either. Only then did I notice the dial t... Read more
Incident date: May 19, 2026
reporting a safety issue with BMW vehicles equipped with the B58TU engine, primarily 2019-2021 models. These vehicles have an oil pump with an internal plastic component that regulates oil pressure, and this part is fracturing in the field, causing sudden loss of oil pressure. The failure typically occurs during cold starts in low temperatures. When it fails, oil pressure becomes erratic or is los... Read more
Incident date: May 19, 2026
The vehicle has an issue where when it is off and the key is nowhere near it. It turns on and makes strange noises. I have video footage of it that has been sent to the dealership and they were not able to duplicate it after a very short period of time at the dealership I’ve since had the same issue numerous times as well as the battery has since died as well. I’ve had other issues happen wher... Read more
Incident date: May 19, 2026
The vehicle has an issue where when it is off and the key is nowhere near it. It turns on and makes strange noises. I have video footage of it that has been sent to the dealership and they were not able to duplicate it after a very short period of time at the dealership I’ve since had the same issue numerous times as well as the battery has since died as well. I’ve had other issues happen wher... Read more
Incident date: Sep 30, 2024
Unknown The engine is bad. Costing me $2500 that I don't have. The lifter needs fixing and probably other things as well. I need help.
Incident date: Sep 30, 2024
Engine failure while driving on highway at 70 mpg.
Incident date: Jun 13, 2026
The vehicle experienced a no‑start condition and was towed to a dealership. The dealership performed major engine and timing repairs without authorization and kept the vehicle for nearly four months. After the repairs, the vehicle still cranks but will not start, requires jump‑starts, and now has new electrical issues and a nonfunctional A/C system.The safety risk is that the vehicle can fail ... Read more
Incident date: Jun 13, 2026
The vehicle experienced a no‑start condition and was towed to a dealership. The dealership performed major engine and timing repairs without authorization and kept the vehicle for nearly four months. After the repairs, the vehicle still cranks but will not start, requires jump‑starts, and now has new electrical issues and a nonfunctional A/C system.The safety risk is that the vehicle can fail ... Read more
Incident date: Jun 13, 2026
The vehicle experienced a no‑start condition and was towed to a dealership. The dealership performed major engine and timing repairs without authorization and kept the vehicle for nearly four months. After the repairs, the vehicle still cranks but will not start, requires jump‑starts, and now has new electrical issues and a nonfunctional A/C system.The safety risk is that the vehicle can fail ... Read more
Incident date: Jun 12, 2026
Engine Coolant Control Valve Position Sensor Minimum Stop Performance, and Chevy recalled this on this same motor and GMC needs to pays for this as it’s a major problem!
Incident date: May 7, 2026
The spring for the door for the 4-flat trailer plug on vehicle is too powerful. This resulted in the door wearing away at the trailer plug and has resulted in the wires of the trailer light plug breaking. This is available upon request. It puts our safety at risk as our trailer lights can go out and result in less information for other drivers, possibly resulting in a rear-end crash. The problem h... Read more
Incident date: May 7, 2026
I own a 2012 BMW X5 that is experiencing a Footwell Module (FRM) failure. BMW issued an Extended Limited Warranty for the FRM extending coverage to 15 years or 186,000 miles. My vehicle falls within those limits. The FRM failure has rendered the headlights, high beams, turn signals, brake lights, and power windows inoperative. As a result, the vehicle cannot be safely operated on public roads. Ot... Read more
Incident date: Oct 22, 2025
An AVRIDE vehicle made a right-hand turn from a middle lane. It did not use the appropriate lane for right-hand turns.
Incident date: Jun 15, 2026
The contact owns a 2011 Dodge Durango. The contact stated that the vehicle stalled while starting the vehicle. The contact stated that the VIN was not included in NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated that the failure was like the failure listed in the recall notification. The contact stated the local dealer was not contacted. The manufacturer was not made aware ... Read more
Incident date: Jun 15, 2026
Affected: Steering/Electrical/Direct Adaptive Steering, 50K miles While driving my 2017 Infinity Q50s under normal driving conditions, the vehicle suffered an instantaneous, catastrophic, and total failure of the power steering assist system without any prior warning or dashboard fault indicators. The sudden loss of steering assist immediately caused the steering wheel to become incredibly heavy ... Read more
HYUNDAI
TUCSON PLUG-IN HYBRID
(2025) - POWER TRAIN
Jun 15, 2026
Incident date: May 7, 2026
Description On your vehicle, the integrated park module ipm may not properly engage the park pawl, preventing the vehicle from locking into park when park p is selected. If this condition occurs, a wrench light and shift system fault message will be displayed in the instrument panel cluster. Additionally, the vehicles electronic parking brake epb will automatically apply. Safety Risk If the par... Read more
Incident date: May 28, 2026
On Sunday May the 31st, I was driving home from the store, when I smell gas, but was unaware that it was coming from my vehicle, since I was driving behind another vehicle and passed a gas station. I heard a noise and then saw smoke and fire coming from my vehicle in the engine area. I pulled over and exit the vehicle and called 911. The fire destroyed the whole front of the vehicle, including the... Read more
Fire
Incident date: May 15, 2026
The contact owns a 2015 Chevrolet Malibu. The contact stated that while driving on several occasions at various speeds, the vehicle inadvertently shifted between park(P), drive(D), and neutral(N), and the selected gear was not visible or illuminated on the instrument cluster or the gear shifter panel. The doors locked and unlocked, and the engine started shaking abnormally. The contact stated that... Read more
Incident date: May 15, 2026
I was travelling on a road today and was in the right hand lane with adaptive cruise control on. I then switched lanes to the left hand lane (it's only 2 lanes) and the adaptive cruise control was still on. I noticed the car travelling faster than it should be for there being a stopped vehicle ahead. I was prepared to stop on the brakes and luckily I was! The collision warning came on and I immedi... Read more
Incident date: Jun 15, 2026
Brake system Fault - no power assist. While the Deputy was driving his vehicle every light on the dash lit up and it said all systems were not working. He stated that only brakes he had were the regenerative brakes for the electric motors. He stated that he turned the car off for 10 minutes and everything worked again. The vehicle was taken to a local dealer and they are looking to replace the ABS... Read more
Incident date: Jun 15, 2026
Was driving vehicle and experienced complete loss of engine power. No warning signs until after the failure. Vehicle was immediately pulled over and limped into a parking lot where it was shut off and then towed to mechanics shop. Upon further inspection, mechanic stated a complete engine failure as it "threw a rod". He stated engine had a complete failure and needs to be replaced.
HYUNDAI
TUCSON HYBRID
(2026) - UNKNOWN OR OTHER
Jun 15, 2026
Incident date: Jun 15, 2026
The capacitive touch controls located below the infotainment screen on this 2025 Volkswagen Atlas — used to adjust climate and audio volume — are not illuminated in low-light or nighttime driving conditions. The controls are invisible without direct light, requiring the driver to look away from the road for an extended period to locate them by feel or sight. No warning lamps preceded this cond... Read more
Incident date: Mar 31, 2025
The engine of this car has been under recall for multiple issues during the time we have owned it. The most recent issue that was experienced was total engine failure and electrical malfunction while driving on a busy street near train tracks. The vehicle was making a loud banging sound moments before this occurred. I wasn't even given time to get to a safe spot to investigate the issue. When it... Read more
Incident date: Jun 13, 2026
My 2019 F-150 has only 25,000 miles. The dealership has confirmed transmission failure requiring a $9,000 replacement. A transmission is expected to last significantly longer than 25,000 miles. I have maintained the vehicle. This is an extraordinary premature failure on a critical part of the vehicle and it poses a massive safety liability
Incident date: Jun 13, 2026
My 2019 Chevy Traverse prior to "The Storm" when I left work and approached my vehicle someone left a not in my windshield wipers stating that my horn was honking every 15 seconds it was a long shift so by the time I got to my vehicle my battery was dead. I got a jump from a co-worker allowed my alternator to charge my battery, and it was fine (so I thought). Then the day after "The Storm" happene... Read more
Incident date: Feb 17, 2026
My 2019 Chevy Traverse prior to "The Storm" when I left work and approached my vehicle someone left a not in my windshield wipers stating that my horn was honking every 15 seconds it was a long shift so by the time I got to my vehicle my battery was dead. I got a jump from a co-worker allowed my alternator to charge my battery, and it was fine (so I thought). Then the day after "The Storm" happene... Read more
Incident date: Jun 14, 2026
I am filing a complaint regarding NHTSA Recall 24V-700 (R24B2) for my 2019 Nissan LEAF S Plus, VIN: [XXX], Nissan Case No. XXX. I complied fully with Nissan's recall instructions, avoiding Level 3 fast charging for my entire ownership. On or about April 23, I filed a complaint with Nissan Consumer Affairs (Case #XXX) regarding the impact of the charging restriction on my vehicle's usability and re... Read more
Incident date: Jun 14, 2026
I was driving at about 10 mph in a suburban Buffalo retail parking lot when I was T-boned by a driver coming at me perpendicular at a much higher rate of speed who hit me squarely on the driver's side front and rear door. Airbags did not deploy. Yes, my safety was put at risk. I was injured. The problem has not been reproduced or confirmed by dealer or anyone else. Noone has inspected the vehi... Read more
Crash
1 injured
Incident date: Jun 9, 2026
I was driving at about 10 mph in a suburban Buffalo retail parking lot when I was T-boned by a driver coming at me perpendicular at a much higher rate of speed who hit me squarely on the driver's side front and rear door. Airbags did not deploy. Yes, my safety was put at risk. I was injured. The problem has not been reproduced or confirmed by dealer or anyone else. Noone has inspected the vehi... Read more
Crash
1 injured
Incident date: Jun 8, 2025
I am submitting this letter to report a serious safety defect involving the brake system on my 2013 Ford Edge (VIN: [XXX]). The vehicle is experiencing a brake failure consistent with known ABS/HCU pump issues that have affected similar Ford Edge model years. On XXX, the vehicle was inspected at Randall Reed’s Planet Ford 635 in Garland, Texas. Service Advisor Luis Rodriguez confirmed the brake... Read more
Incident date: May 6, 2026
I believe my 2022 CRV has the same issue as the 23 to 25 recall for the steering gearbox issue. My car steering wheel gets stuck and can be hard to turn and I’m worried about the safety for me and my family in my car. Please investigate this issue and I believe it should be extended to 2022 year model for recall. I see online other people with 2022 also face this issue. PLEASE HELP IM CONCERNED.... Read more
Incident date: May 18, 2026
At 6700 miles, the following warning lights came on: Service Trailer Brake Service ESC Service Brake Assist Adaptive Cruise control unavailable. I brought the truck to the dealer. They read the codes and found a service bulletin. “6721 found service bulletin for code C055F vehicle needs a master cylinder/booster/ebcm parts ordered” They told me it was safe to drive but I refused to drive giv... Read more
Incident date: Jun 14, 2026
The top of dashboard is lifting up and coming apart on drivers side.
Incident date: Jun 9, 2026
My truck engine has failed due to metal shavings in the oil related to the L87 engine recall, and the failure occurred after GM had replaced the truck’s oil as part of the recall remedy. The recall remedy did not prevent the failure of the engine.
Incident date: Jun 9, 2026
My truck engine has failed due to metal shavings in the oil related to the L87 engine recall, and the failure occurred after GM had replaced the truck’s oil as part of the recall remedy. The recall remedy did not prevent the failure of the engine.
Incident date: Jun 9, 2026
My truck engine has failed due to metal shavings in the oil related to the L87 engine recall, and the failure occurred after GM had replaced the truck’s oil as part of the recall remedy. The recall remedy did not prevent the failure of the engine.
Incident date: Mar 19, 2026
While driving the 2019 Jeep Cherokee 2.0L turbo lost power and stalled. Had it towed to mechanic and was advised cylinders 1&2 had low compression and needs new motor.
Incident date: Jun 13, 2026
Vehicle has an excessive headlight unit shaking which causes light beam to oscillate at night time while driving, very distracting and dangerous for upcoming traffic.
Incident date: May 27, 2026
Steering wheel does not return to center after making a turn. Over time the steering rack fails leading to a steering wheel that will not return to center even when force is applied to wheel. The dealership is charging $3-4k to fix this safety issue.
Incident date: May 27, 2026
My power steering has went out while I was driving at least 4 times in the past year. I contacted the dealer each time they say they've never heard of this happening. I took it in they couldn't replicate the issue so no fix although the codes were stored. All the warning lights came on braking, steering, lane departure, lane keeping, parking etc. It happened again today each time by 1 year old wa... Read more
Incident date: May 27, 2026
Unknown
Incident date: Jun 13, 2026
Daytime led light went out one side
Incident date: Jun 13, 2026
The vehicle stooped running while driving and will not start, available for inspection upon request. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure.
Incident date: Jun 13, 2026
I am submitting this complaint to report a safety-related incident involving the moonroof glass on my 2013 Toyota Avalon. Vehicle Information: - Make: Toyota Avalon, 2013 - VIN: [XXX] - Mileage at time of incident: Approximately 120,000 miles While driving under normal road conditions, the moonroof glass on my 2013 Toyota Avalon suddenly shattered without warning and collapsed downward into the... Read more
HYUNDAI
SANTA FE SPORT
(2016) - ELECTRICAL SYSTEM
Jun 13, 2026
Incident date: May 23, 2026
This car is subject to NHTSA Recall Number 26V103, manufacturer's recall number R10362. I learned about the recall on February 23 via a Reuters article, but received nothing from Volvo. In follow-up with Volvo I was told on February 25 via email that there was no recall on my car. After some digging, I found through the NHTSA site that the recall did apply to my car. When Volvo corporate finally g... Read more
Incident date: May 7, 2026
While coasting down or under very light acceleration between 12-20 mph the vehicle has a shudder like driving over a highway rumble strip. While cruising on the highway at 65+ mph, the vehicle has a light shudder or vibration. Vehicle has been checked numerous times for wheel and tire inconsistencies. Brake pads and rotors have also been replaced with no change in issue. Headlights daytime run... Read more
Incident date: May 7, 2026
While coasting down or under very light acceleration between 12-20 mph the vehicle has a shudder like driving over a highway rumble strip. While cruising on the highway at 65+ mph, the vehicle has a light shudder or vibration. Vehicle has been checked numerous times for wheel and tire inconsistencies. Brake pads and rotors have also been replaced with no change in issue. Headlights daytime run... Read more
Incident date: May 7, 2026
While coasting down or under very light acceleration between 12-20 mph the vehicle has a shudder like driving over a highway rumble strip. While cruising on the highway at 65+ mph, the vehicle has a light shudder or vibration. Vehicle has been checked numerous times for wheel and tire inconsistencies. Brake pads and rotors have also been replaced with no change in issue. Headlights daytime run... Read more