Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 78,021 complaints for HYUNDAI

Incident date: Feb 18, 2026

I am filing a safety complaint regarding my Hyundai vehicle after experiencing a sudden engine failure that appears consistent with known rod bearing and engine defects affecting certain Hyundai engines. While driving, my vehicle began making a knocking noise and shortly thereafter suffered catastrophic engine failure. The engine lost power and became inoperable, requiring the vehicle to be towed... Read more

Incident date: Jun 13, 2026

There was as turn signal malfunction. It is not clear if the issue was purely internal or external, or confirned to the sound versus also impacting the lights. The turn signal sound was slow / irregular, missing beats, and appeared to slow down and catch up. it is unlclear if safety was at risk as I can't see the outside of the vehicle to verify whether this was just an audio issue or a signal i... Read more

Incident date: Jun 23, 2026

2022 Silverado with 6.2 l87 engine was taken into a Chevy dealership to have recall check on engine. Pico scope was used to inspect engine and no issues found. Oil was upgraded and oil cap replaced. A week later traveling many hours from home the engine suffered catastrophic failure and has now been at a dealership for the last seven weeks waiting for a replacement. There is no eta for a replaceme... Read more

Incident date: Jun 23, 2026

Driving on three lane highway at 60 mph the car abruptly lost power. Was able to get off the highway. Called Kia roadside assistance. Tow truck picked up car and delivered it to Kia dealership. Service dept diagnosed and is replacing the ICCU.

Incident date: Jun 23, 2026

While driving, alarm bells go off and the display reads “engine is off. Pull over and put in p/n”. Car maintains radio but engine is off until able to be restarted. Has happened twice and been brought to dealership twice. They say there is no code showing and send us home without repairs. Extreme safety concerns for car to turn off mid driving.

Incident date: Apr 6, 2026

Vehicle: 2026 Yamaha MT-10 I am reporting a safety-related defect involving my 2026 Yamaha MT-10 motorcycle. The motorcycle has experienced an intermittent no-crank/no-start condition. When the problem occurs, the instrument panel and electrical system power up normally, but pressing the starter button produces no engine cranking. The defect occurs unpredictably. At times the motorcycle starts n... Read more

Incident date: Jun 1, 2026

In January I experienced a “backlite leak” that allowed water to enter the cab of my vehicle. As a direct result of this water intrusion, my RFH (Radio Frequency Hub) module failed due to electrical shorting caused by moisture exposure. This failure was sudden and completely outside of my control and was not the result of misuse, neglect, or normal wear and tear. Not to mention the risk it put... Read more

Incident date: Jun 23, 2026

On June 7, 2026 an accident occurred on Overlook Parkway, Riverside southbound (near chabot ct intersection) involving my 2024 model 3 that was in FSD mode (Full self driving). The car be veered from the street and hit a light pole as the road was curving to the left. Airbags were deployed, and the car was a total loss, but nobody was hurt. The carhad automatic emergency braking and lane kee... Read more

Crash

Incident date: May 20, 2026

Learning that my vehicle is subject to a battery-related recall has seriously undermined my trust. Battery defects in electric vehicles can present risks that include thermal events, loss of vehicle functionality, and other potentially dangerous situations. My vehicle has had warning signs, I received emails about the risks my vehicle can present directly from Mercedes. I have had my vehicle in th... Read more

Incident date: May 23, 2026

The contact owns a 2010 Nissan Cube. The contact stated that upon taking the vehicle to the dealer to be repaired under NHTSA Campaign Number: 26V230000 (AIR BAGS), the dealer discovered that the vehicle was not equipped with a front driver's side air bag. The contact stated that the vehicle was purchased as a used vehicle from Marty Cancila Dodge Chrysler Jeep Ram (2175 N Hwy 67, Saint Louis, MO ... Read more

Incident date: Jun 18, 2026

I am reporting a severe, systemic manufacturing defect in the 3.5L EcoBoost engine timing system (cam phasers and timing chain) of my 2017 Ford Expedition that poses an immediate highway safety hazard. Approximately February 2026 Upon start up heard odd rattle type noise, a week later heard noise again thought maybe due to recent Ford Dealership changing engine belts. Searched websites discovered... Read more

Incident date: Jun 23, 2026

I was just driving and I lost power steering, it was incredibly difficult to steer and it was Heavy Steering, and warnings appeared on the dash.

Incident date: Jun 9, 2026

My husband was driving our 2022 Honda Accord home eastbound on [XXX] on Friday, [XXX] from Oswego to Saratoga Springs from a funeral. It was extremely hot that day. It started to rain and he was going the speed limit and the steering locked up. He ended up doing at least one 360 possible two and then hit the guardrail. We never had a recall on our steering but a lot of issues while driving on t... Read more

Crash

Incident date: May 13, 2026

While driving on the highway, my 2024 Santa Fe Hybrid suddenly and without warning lost propulsion power. The loss of power was immediately accompanied by multiple simultaneous warning lights across the instrument cluster, glitching and abnormal behavior of the cluster display, and then a complete electrical shutdown of the vehicle. After the shutdown, the vehicle would not restart. The failure o... Read more

Incident date: Jun 20, 2026

Electric power steering sticking while navigating an curve or turn in the road. Whether at slow speeds or fast speeds seems like my steering sticks everytime now. I've had my front end replaced previously for maintenance at 100000 when this originally started. And it seemed to help some but the batteries seem to fail atleast twice a year the aux battery and the main battery and then the steering g... Read more

Incident date: Jun 20, 2026

The contact owns a 2020 GMC Sierra 1500. The contact stated that upon taking the vehicle to the dealer for a transmission fluid flush and refill, the contact was informed that the transmission was inoperable, and the vehicle could not be driven to the residence. The dealer determined that the torque converter needed to be replaced. The dealer replaced the torque converter and advised the contact t... Read more

Incident date: Jun 20, 2026

The contact owns a 2016 Kia Optima. The contact stated that while driving 10 MPH, the front driver’s and passenger’s side windows lowered unintendedly. Neither the dealer nor an independent was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The rear driver’s and passenger’s side windows were replaced, and the vehicle was repaired. The manufac... Read more

Incident date: Aug 29, 2025

The contact owns a 2020 Chevrolet Blazer. The contact stated that while driving approximately 70 MPH, the message, "Steering Assist Reduced - Drive Carefully” was displayed. The contact stated that the A/C shut off and the windshield defroster failed after the message was displayed. The vehicle was taken to the dealer, and the contact was informed that the repair was not covered. The manufacture... Read more

Incident date: Jun 23, 2026

Rear window shattered on its own.

Incident date: Jun 23, 2026

- Master Cylinder leaking into booster Pump. ~Lost brakes going 65MPH, had to drive into a grass area to slow down. No warning lights until I lost all brakes. - Transmission hard shifting and unreliable gear selection ~ This truck has missed gears when passing intersections and has almost caused a wreck multiple time. Transmission is unsafe for users to drive with.

Incident date: Jun 23, 2026

Incident date: Apr 2, 2026

y 2025 Lexus TX500h experienced sudden and complete AC failure at fewer than 25,000 miles, 18 months after purchase. The selling dealer diagnosed a refrigerant leak from the AC condenser and denied warranty coverage citing road debris impact damage. No photographic documentation of a discrete impact event or specific leak point was provided to support the denial. This failure is consistent with a ... Read more

Incident date: Apr 2, 2026

The Ford Maverick has a known issue with "grabby brakes." I recently took my vehicle in for service and was advised the vehicle had an outstanding service bulletin to solve this problem. The repair given by Ford is ineffectual. There is a potential problems, even at low speeds, for sudden braking and collisions. This is ongoing at every stop and experienced by other Maverick owners.

Incident date: Jun 22, 2026

Repeated Failure and Rebooting of Mazda Connect Infotainment System I am the owner of a 2016 Mazda CX-5. The factory Mazda Connect infotainment system has developed a recurring defect in which the system repeatedly reboots to the Mazda logo while driving. Prior to complete failure, the navigation system became intermittent and Bluetooth connectivity frequently disconnected, requiring repeated att... Read more

Incident date: Apr 14, 2021

2026 Subaru Trailseeker, purchased new May 19, 2026. The 12V auxiliary battery failed completely after 3 days parked on June 17, 2026. Traction battery was at 65% charge at time of failure. All vehicle systems were unresponsive. Couldn't open doors, do anything. When the 12V drains fully on this platform, the wheels lock and the vehicle cannot be moved by a standard tow truck, creating a stranding... Read more

Incident date: Jun 1, 2026

BRAKES ARE DEFECTIVE AND ARE A SERIOUS SAFETY ISSUE. BOTH BRAKE PADS AND ROTORS ARE FACTORY DEFECTIVE. ROTORS ARE PITTED AND WARPED - BRAND NEW FROM FACTORY. BRAKES SEQUEL EXCESSIVELY IN BOTH FORWARD OR BACKWARDS MOTION. UNSAFE.

Incident date: May 30, 2026

Failed torque converter, diagnosed and confirmed by local certified Ford dealer in Portage, Wisconsin. Vehicle can potentially leave is stranded with additional repair costs if not addressed.

Incident date: Jun 15, 2026

I bought a 2018 Ford Escape SEL 4WD in March of 2019 ( I think ) it already had about 1240 miles on it but was sold to me as new. At the time of purchase I also bought a 7 yr warranty because of my age. Only my wife and I drove the car. In March of 2026 the engine block failed due to a manufacturing error concerning coolant getting into the piston chambers. The SUV only had about 15,800 miles on ... Read more

Incident date: May 22, 2026

Unknown-in January 2026 I received a letter stating that my child’s car seat was faulty as it failed to conform to federal motor vehicle safety standard no. 213 child restraint systems. As of receiving this letter my child does not currently use that one and I have requested a replacement product back in March 2026 and I have yet to receive replacement product. I am reaching out to see if I can ... Read more

Incident date: May 22, 2026

The contact owns a 2017 Ram 1500. The contact stated that while driving approximately 45-50 MPH, the electric power steering became inoperable, but the contact was able to avoid a crash. The check power steering warning light was illuminated after the failure. The local dealer was contacted and the dealer confirmed that a previous recall repair was performed on the vehicle. The vehicle was not dia... Read more

Incident date: Feb 26, 2026

Had to replace starter at 29,000 miles due to auto stop/start prematurely wearing out component.

Incident date: Jun 7, 2026

2016 Ford Explorer, VIN [XXX]. Filing against Planet Ford Dallas regarding incomplete Regional Program 21R01 (Rear Toe Link Replacement), tied to Federal Safety Recall 21V537. May 11, 2026: Vehicle presented for 21R01 service. May 15: Returned with recall marked complete in Ford's system. 21R01 mandates replacement of both rear toe links, alignment check, and rear toe adjustment. None of these ste... Read more

Incident date: Jun 20, 2026

Due to go to dealership to inspect steering wheel

Incident date: Feb 21, 2026

Due to go to dealership to inspect steering wheel

Incident date: Jun 28, 2023

I received a letter in March that there is a problem with The Tow Hitch Harness Accessory which could lead to a fire etc. They said they will come out with a repair. I contacted the Victory Hyundai dealership in Jefferson Ohio where I got the car in April and they said they have a repair but the trailer electrical/ lights will not work. I got a second letter saying they have a solution for repair... Read more

Incident date: Jun 6, 2026

The steering sticks when making gradual turns on the highway almost like it gets stuck

Incident date: Jun 2, 2026

The contact owns a 2018 Ram 2500. The contact stated that while driving 60 MPH, the ABS warning light illuminated, and the brakes seized. The contact was unaware if it was the front or rear brakes that had seized. A dealer was contacted. The vehicle was taken to the dealer and was diagnosed with ABS module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was... Read more

Incident date: Jun 2, 2026

A warning ⚠️ keep coming up. The only thing I can see according to manual is to take it to a dealership. My blind spot detection is flashing on when nothing is there. When it stops then it's no longer working at all. Every time I go to take it in the dealership is works correctly. My power windows are no longer working as they should either. There is a recall that looks like this same issue o... Read more

Incident date: Jun 15, 2026

Drive Train suffered a life threatening loss of propulsion on a main highway . My safety was at risk due to the losing propulsion leaving me in the middle of the highway in an unsafe vehicle. Multiple communication-module fault codes. Dealer has acknowledged these issues. there were warning lights and multiple messages after .

Incident date: Jun 13, 2026

Subject: Tesla HW2 FSD – Advertised Safety/Autonomy Features Not Provided Description: I am reporting an issue regarding my 2020 Tesla Model 3 equipped with Hardware 2 (HW2) and Full Self-Driving (FSD) package. Although the vehicle is listed and sold as “FSD capable,” Tesla has stopped providing FSD software updates for HW2 vehicles. My vehicle is stuck on FSD version 12.6.4 and cannot rece... Read more

Incident date: Jun 13, 2026

My 2018 Equinox is failing California Smog due to an incorrect CVN error code, which is covered under Emissions Recall N212345540 or N202298780 and the dealership is refusing to reflash it and asking me to pay for a full diagnostics when there is no check engine light on. I also had a full diagnostic run on June 2nd $289.99 which confirmed this code and referred me to the BAR Referee who also conf... Read more

Incident date: Jun 21, 2026

The backup camera on the Ford Transit Connect 2014 has failed, making the vehicle unsafe, particularly for backing over pedestrians or small children difficult to see in mirrors. We see that recalls on the backup camera have been issued for models 2015 and later, but it is apparent that this is an issue for earlier models as well. Please require that Ford address the problem with all models.

Incident date: Jun 2, 2025

My 2017 Hyundai Sonata SE, equipped with the Theta II 2.4L GDI engine, is experiencing severe powertrain failures including rhythmic metallic engine knocking, catastrophic oil consumption, and un-commanded surges/jumping in speed while driving. These symptoms manifested following an unauthorized engine replacement performed by Hyundai of El Cajon under Repair Order [XXX], where the dealer covertly... Read more

Incident date: Sep 26, 2021

I was pulling into a parking space at church. I had my foot lightly on the brake as the idle speed was sufficient to enter the parking space. When I pressed on the brake to stop the car completely the brakes failed and the car lurched forward about 10 ft and hit the church building damaging my front left bumper, buckling the hood and components behind the bumper.

Crash

Incident date: Sep 26, 2021

Crash

Incident date: Sep 26, 2021

Greetings, I’m writing regarding a recent power steering issue in my 2018 Ram 1500. While driving the other day, I started noticing some stiffness in the steering wheel when going around turns. It wasn’t long after where I made a turn at a traffic light and the steering completely locked up and nearly caused a head-on collision with another vehicle. My wife was in the car and she was genuinel... Read more

Incident date: Jun 17, 2026

with no warning ,the GMC 6.2L engine failed on my family trip to Colorado. The engine seized at HWY speeds, stopped running, failed to restart and had to be towed to local dealer. This issue is a known GMC defect with numerous reports and a safety recall issue. I was fortunate to be able to move offer in hwy traffic and get to the shoulder where my situation took 8 hours travel time to continue... Read more

Incident date: Jun 17, 2026

This vehicle received a PCM update performed in strict accordance with Ford service procedures, per TSB/SSMO No. 24E12, on 1/02/26. At the time of the update, no stored or pending diagnostic trouble codes related to catalyst efficiency were present, and the vehicle was operating as designed. Pre- and post-update scan data has been retained and is available upon request. Approximately 100 miles aft... Read more

Incident date: Jul 23, 2025

The contact owns a 2024 Chevrolet Trax. The contact stated that while at a complete stop at the stop light, the instrument panel and the infotainment screen went blank momentarily. The vehicle was taken to the dealer, where the codes were reset. The contact stated that while driving approximately 35-40 MPH on two occasions, the instrument panel and the infotainment screen turned blank, and the veh... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog