Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Jul 9, 2025
The contact owns a 2024 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V314000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. Th... Read more
Incident date: May 15, 2025
Coolant bypass valve problem with several rav4s. My car is unusable and I need it to work.
Incident date: Jul 7, 2025
ABS, EBCM, Traction Control and brake lights on.
Incident date: Jun 1, 2025
The contact owns a 2015 Infiniti Q50. The contact stated while driving 40 MPH, the accelerator was depressed; however, the vehicle failed to shift into gear properly, with the check engine warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission valve body had failed, and the transmission needed ... Read more
Incident date: Jul 7, 2025
The contact owns a 2018 Tesla Model X. The contact stated that while driving at an undisclosed speed, the steering wheel seized with the message “Steering Assist Reduced” message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering rack had failed and needed to be replaced. T... Read more
Incident date: Jul 7, 2025
I own a 2017 Honda Odyssey that is currently covered under an extended warranty related to the torque converter, specifically addressing Diagnostic Trouble Code (DTC) P0741. I experienced symptoms twice—once in January 2025 and again in May 2025—using an OBD-II scanner. I documented these occurrences with independent scan results in May and confirmed communication via text message at the time ... Read more
Incident date: Jul 7, 2025
The car began making a grinding noise, shimmied and surged. Independent mechanic found documentation online that Honda reported that if this occurred in 2017 Honda Pilots the problem could be the Fuel Pump Direct Injection High Pressure part. To correct problem this part must be replaced. Mechanic did replace this part which corrected the problems.
Incident date: May 28, 2025
The contact owns a 2022 Toyota Tundra. The contact stated while driving 65 MPH, the vehicle stalled. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer, where an unknown diagnosis was completed. The vehicle was repaired, but the failure recurred. The contact stated driving at an undisclosed speed, the vehicle stalled. The contact calle... Read more
Incident date: Jul 8, 2025
The contact owns a 2019 Acura RDX. The contact stated while driving at an undisclosed speed, the contact attempted to use the horn however, the horn was inoperable. The contact stated that while attempting to engage the horn, the horn failed to function properly or make a sound. The vehicle was taken to the dealer, where it was diagnosed that there were internal parts located in parts of the horn ... Read more
Incident date: Jul 7, 2025
Component Failure: CVT transmission completely failed, requires full replacement. Failed unit available for inspection. Consistent with known manufacturing defect affecting multiple Nissan models, evidenced by $400+ million in class action settlements in the USA alone. Safety Risks: Sudden acceleration loss while driving, unpredictable lurching/jerking, complete loss of forward propulsion, risk o... Read more
Incident date: Feb 18, 2025
It was a recall for airbags and was fixed by the dealer
HYUNDAI
IONIQ HYBRID
(2017) - FUEL/PROPULSION SYSTEM
Jul 8, 2025
Incident date: Jul 3, 2025
On [XXX], about 400 miles into our trip heading South on [XXX], the Engine Reduced Power Warning came on. We were in the fast lane traveling at 70 MPH,the car immediately slowed to about 30 mph.There was no prior warning or check engine light. Vehicles behind us had to swerved and change lanes to avoid hitting us. The computer went into limp mode, when pressing the accelerator there was no power, ... Read more
HYUNDAI
IONIQ HYBRID
(2017) - ENGINE
Jul 8, 2025
Incident date: Jul 3, 2025
On [XXX], about 400 miles into our trip heading South on [XXX], the Engine Reduced Power Warning came on. We were in the fast lane traveling at 70 MPH,the car immediately slowed to about 30 mph.There was no prior warning or check engine light. Vehicles behind us had to swerved and change lanes to avoid hitting us. The computer went into limp mode, when pressing the accelerator there was no power, ... Read more
Incident date: Jul 8, 2025
The contact owns a 2018 Honda CR-V. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that it felt as if the steering wheel was stuck. The vehicle was taken to the dealer where it was diagnosed with power steering rack failure. The contact was informed that the power steering rack needed to be replaced. The veh... Read more
Incident date: Jul 8, 2025
Water leak...from trunk and sunroof....electrical problems airbag light on and off.....sensor issues i paid out of pocket.
Incident date: Jul 8, 2025
Water leak...from trunk and sunroof....electrical problems airbag light on and off.....sensor issues i paid out of pocket.
HYUNDAI
SANTA CRUZ
(2022) - ELECTRICAL SYSTEM
Jul 8, 2025
Incident date: Jul 2, 2025
A component in my Transmission failed. I hooked it up to a code reader and it is saying its a solenoid. My car did not experience any warning signs or trouble. It just out if no where decided it wont go into reverse and move and it wont move in drive either. It did this and then after the engine made a noise the check engine light turned on. It is now at a repair shop being looked at. Again this h... Read more
Incident date: Feb 18, 2025
When starting the vehicle the error message comes on with the man holding the air bag and it comes on bigger in the dashboard too. And feels like the car runs hotter with this message on. If someone is riding in the passenger side and I get into an accident. It could be deadly for that person. So the area is on the passenger side. Yes spoke to the dealer at Flow Volvo in Greensboro NC, and she kn... Read more
Incident date: Jul 1, 2025
"Sticky Steering" is what its being called. I have been dealing with this for several years (after the warranty was out) but over the last 2 months it has gotten worse. While at highway speeds (45+) there is more resistance when trying to straighten the steering wheel causing an over correction and veering into another lane. Problem is known to dealer but has yet to be duplicated by several garage... Read more
Incident date: Jul 5, 2025
Odometer Fraud. The contact purchased a 2011 Toyota Camry. The contact stated that while in the process of trading the vehicle at the dealer, it was discovered that there was a mileage discrepancy. The dealer informed the contact that the Carfax history report of the vehicle displayed that the mileage was 193,889 on January 12, 2023. The contact also discovered that the vehicle was previously list... Read more
Incident date: Jul 5, 2025
The contact owns a 2016 Nissan Altima. The contact stated that while operating the vehicle, the vehicle failed to properly accelerate, and the vehicle was jerking and lurching while driving. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assist... Read more
Incident date: Jun 12, 2025
A component in my Transmission failed. I hooked it up to a code reader and it is saying its a solenoid. My car did not experience any warning signs or trouble. It just out if no where decided it wont go into reverse and move and it wont move in drive either. It did this and then after the engine made a noise the check engine light turned on. It is now at a repair shop being looked at. Again this h... Read more
Incident date: Jul 1, 2025
Car gave me a warning to bring car to dealer, who told me I need to replace the High Voltage Battery Junction Box. This part was recalled on other models, but not my specific model, despite the cars using the same part. Dealer said it will cost $3,593 to replace and Ford customer service says there is no recall for it. Also, I intermittenly have gotten a warning that the front camera will not w... Read more
Incident date: Jun 8, 2025
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic co... Read more
Incident date: Jun 8, 2025
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic co... Read more
Incident date: Jul 4, 2025
I’ve had to have the transmission replaced before hitting 123k miles There is a constant shake, tremble in the car that dealer mechanics cannot figure out and they relate the issue to the transmission Electrical dashboard and ac lightning fixture burnt out
Incident date: Jun 28, 2025
My 2019 Nissan Leaf has been under recall since September 2024 (Recall #24V700000) due to being a fire hazard when using Level 3 chargers, also known as fast charging. I understand that issues can take time and specialized parts to resolve a recall. However, it is now 10 months later and Nissan still has no remedy to offer for this issue, leaving me unable to safely utilize this key feature. As... Read more
Incident date: May 21, 2025
My car has been under a recall since 2023. I have been at the dealership for normal maintenance and for the recall several times now but the dealership/Audi says that it's monitoring the battery remotely and doesn't replace the battery. No fix has been done until now and the recall/fix keeps being delayed.
Incident date: May 21, 2025
My car has been under a recall since 2023. I have been at the dealership for normal maintenance and for the recall several times now but the dealership/Audi says that it's monitoring the battery remotely and doesn't replace the battery. No fix has been done until now and the recall/fix keeps being delayed.
Incident date: May 21, 2025
The contact called on behalf of the owner of a 2017 Ford Focus. The contact stated that while his friend was driving at an undisclosed speed, the vehicle jerked and unexpectedly downshifted. The contact stated that the check engine warning light was illuminated. The owner of the vehicle pulled over to the side of the road. The vehicle returned to normal functionality, but the failure became a regu... Read more
Incident date: Jun 30, 2025
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle lost motive power while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 16V461000 (Power Train); and linked the failure to the recall. The vehicle was not diagnos... Read more
HYUNDAI
IONIQ HYBRID
(2017) - UNKNOWN OR OTHER
Jul 7, 2025
Incident date: Jul 7, 2025
Tailgate opened several times without being prompted. Once while driving, two times while in park.
HYUNDAI
IONIQ HYBRID
(2017) - SEATS
Jul 7, 2025
Incident date: Jul 7, 2025
DRIVER SEAT LOCKED IN FULL FORWARD POSITION AND COULD NOT BE ADJUSTED FOR LARGER DRIVER. SEAT TRACK FAILED AND HAD TO BE REPLACED AT A COST OF $2400. THIS OCCURRED AFTER ONLY 76,000 MILES OF USE.
Incident date: Jul 7, 2025
Safety Issue of a Company Fleet Vehicle. Error Message on the DASHBOARD Cluster: "Engine Malfunction Power Reduced Service Now" And will suddenly stop in the middle of the road or Freeway.
Incident date: Jul 7, 2025
Component/System That Failed: The 10R80 automatic transmission is malfunctioning. It causes harsh shifting, delayed acceleration, hesitation, and unpredictable surging. These issues have been confirmed as part of Ford’s internal TSB 23-2250, which directly references this transmission defect. The vehicle is available for inspection upon request. Safety Risk: This transmission failure poses a se... Read more
Incident date: Jul 6, 2025
While driving, the Altima’s rear control arm and suspension links broke due to corrosion resulting in loss of safe control of the vehicle. Nissan is aware that this is a problem with this year and make vehicle. They issued an extension of the warranty for this issue. This should be a mandatory recall for safety concerns, not simply a warranty extension. This is a very dangerous issue that can le... Read more
Incident date: Jun 28, 2025
Transmission issues
Incident date: Jul 7, 2025
Driving vehicle and it lost all power. Warning light for Service PHEV came on solid on dash. Switched to ESave and was able to drive approx 2 blocks and vehicle lost power again in middle of road. Shifted to neutral, restarted and was able to side of road. Called tow company to deliver to dealer. Side note- vehicle was in dealer on 6/30 with flashing Service PHEV light; dealer ran code and returne... Read more
Incident date: Nov 28, 2023
Electrical system is astoundingly horrible in these Jeep Compasses. When steering wheel is turned to make a turned or when it is raining, the dashboard lights up with error messages stating, front collision unavailable, auto high beam unavailable, Auto Emergency Braking Limited Functionality, blind spot alert unavailable all requiring service. This is not the first Jeep Compass this has happene... Read more
Incident date: Jul 6, 2024
Speed control became stuck and I had to hit my breaks to stop acceleration. Vehicle stopped shifting while driving down the road periodically. Warning collision lights and traction control lights randomly come on with nothing in front of vehicle. Yesterday vehicle would not start or even unlock. When I did get the vehicle to start by manually unlocking it and trying over and over it would not go f... Read more
Incident date: Aug 20, 2024
Starting in around February the MMI (central computer system) system started rebooting at random times while the car was started. At first, I thought there must be something wrong with just my car. I took it into the dealer, and they said there was nothing they could do about it. I did some research and found many other people are having the same issues (thread has over 550 posts linked at the bot... Read more
Incident date: Oct 3, 2024
Steering wheel can not turn steering wheel anymore
Incident date: May 7, 2025
The contact owns a 2012 BMW X5. The contact stated that when the vehicle was parked, the contact noticed coolant leaking on the ground underneath the vehicle. The contact stated that the low coolant warning light was illuminated. The contact refilled the coolant reservoir. The vehicle was taken to an independent mechanic where it was diagnosed with coolant pump failure. The contact was informed th... Read more
HYUNDAI
SANTA FE SPORT
(2016) - STRUCTURE:BODY
Jul 7, 2025
Incident date: May 7, 2025
Bought used at 10k miles less than a year ago, has a severe leak from the passenger side windshield/cowl area that pours down the body seam saturates the floor, wire channel, and bcm area. This is a safety issue as you can smell a burnt/wet wire smell and the incoming water saturates critical wiring, and is nearby airbag wiring. Vehicle in question has only been owned for a year (of 3 year warrant... Read more
Incident date: May 30, 2025
Both Horn units need to be replaced . It's been confirmed by Safford Brown Kia in Manassas ,Virginia. The dealership did not have the parts and I have to wait 3 to 4 days for the parts to come in. In the meantime I have been driving the vehicle without an active horn because I was not given a loaner vehicle . I did call Kia Customer service whom stated that they are not aware of an open recall f... Read more
Incident date: May 30, 2025
[XXX]- [XXX]am. Trying to park in YMCA located in camp hill PA. Took soft right turn to park. Car accelerated instead of recognizing break, which I applied when I see it accelerating. Then I left break so it can take emergency break that didn’t happened it keep going and cross over the parking curb about six Torah inch high and went in a ditch. I did not hurt but car front damaged. Tesla wa... Read more
Incident date: May 30, 2025
[XXX]- [XXX]am. Trying to park in YMCA located in camp hill PA. Took soft right turn to park. Car accelerated instead of recognizing break, which I applied when I see it accelerating. Then I left break so it can take emergency break that didn’t happened it keep going and cross over the parking curb about six Torah inch high and went in a ditch. I did not hurt but car front damaged. Tesla wa... Read more
Incident date: Jul 7, 2025
During a forward-side lane departure collision in my 2020 Honda Accord, the Body Control Module (BCM), forward collision radar system, braking assist, and Vehicle Stability Assist (VSI) all failed to activate. As a result, the vehicle did not brake, warn, or stabilize before impact. The airbags also failed to deploy during the crash. My safety and the safety of others were put at serious risk, as ... Read more
Crash
Incident date: Mar 1, 2025
On June 24, 2025 at approx 4:45 pm, my wife and I were driving home. The car was running fine, no lights, gauges were normal, no info on screen, when all of a sudden the engine shut down, info on screen stated steering assisi unavailable, and smoke started coming from vents. We were aproaching a sharp curve in the road, so I had to manhandle the steering to keep from crashing. Then used the emerg... Read more
Fire
Incident date: Jul 5, 2025
The contact owns a 2021 Tesla Model Y. The contact stated that his wife drove to a nearby park and while attempting to leave the park, the vehicle was started, and after his wife put her son and daughter in the vehicle, the vehicle shut off unintendedly and all the doors locked. The doors failed to open with the mobile card or the manual key. The contact stated that the manual card was inside the ... Read more