Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Jun 24, 2025
Vcm2 light appearing causing bank 2 to stop working, vibration and rpm not being able to go above 3000 or 5000
Incident date: Jun 18, 2025
The Powertrain of this Ford Bronco Sport (2024) with only 12,000 miles on it malfunctioned while the driver was on a major highway. No control over gears, engine power, etc. Had to pull over in heavy traffic. Fortunately there was a shoulder, or this would have been a major safety risk for the driver and other vehicles and would likely have resulted in an accident. Apparently, this malfunction ... Read more
Incident date: Jul 2, 2025
The contact owns a 2016 Ford Flex. The contact stated that while reversing, the rearview camera displayed an inverted image. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear-view camera. The contact was informed that the rear-view camera needed to... Read more
Incident date: Jun 21, 2025
The traction contril indicator is always light is always showing up on the dashboard at the night time till morning since a couple of months so far.
Incident date: Jun 21, 2025
The rearview mirror has begun to delaminate causing a safety hazard of visibility. I have never once cleaned it with chemicals or touched the glass. I believe it was due to heat and vehicle parked outside over time. Temps do not get hotter than 97 degrees so this is a major concern for areas that receive high temps. Mirror is available for pictures or physical inspection. I will be bringing this t... Read more
Incident date: Jun 21, 2025
First occurrence with my F-150 STX driving home from work. Started my truck and got a block and a half away and the truck stopped accelerating and completely shut off. All the lights and engine was off. I drifted to the side of the road to avoid traffic causing a traffic pile up and confusion. Being overwhelmed I waited for about 20 minutes then started it and drove home. No lights or check e... Read more
Incident date: Apr 20, 2025
All the warning lights on the dashboard are ON except for emission lights namely, low tire pressure, brake lights, ABS, forward collision warning, airbag. I’m afraid during bad weather ABS system will not work properly. Car has 135k mileage. No safety recall checked by our mechanic. The lights never turned off when you drive.
Incident date: May 1, 2025
On the evening of July 10, 2025, while driving a 2018 BMW X1, I experienced a sudden cascade of dashboard alerts, including warnings for the airbag, chassis system, and right signal headlight. The system advised moderate driving and service. Moments later, all dashboard lights activated simultaneously. I pulled over and placed the vehicle in park. Within seconds, smoke began rising from the front... Read more
Fire
Incident date: Jul 7, 2025
The contact owns a 2025 Toyota Supra. The contact stated while driving at an undisclosed speed, the infotainment screen intermittently darkened and remained inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed and determined that the receiver and the infotainment system control module needed to be r... Read more
Incident date: Jul 7, 2025
I have a 2017 Hyundai Tucson with approximately 120,000 miles. The vehicle had issues with oil consumption and jerking when put into drive. I took the vehicle to the dealership to be checked and was told it was fine. I recently was driving at 70 mph when the engine light came on and lost power. I had it towed to a mechanic that checked and cylinder #3 had lost compression. After finding this out I... Read more
Incident date: Jul 7, 2025
On [XXX] while driving approximately 1.5 hours away from home, a warning message appeared on my dashboard stating: “Hybrid System Warning. Stop and Do Not Drive.” I immediately pulled over and contacted my insurance company, who arranged for the vehicle to be towed to the nearest authorized Hyundai dealership (Thomas Hyundai in Cumberland). The warning clearly indicated that it was not safe to... Read more
Incident date: May 16, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHT... Read more
Incident date: Jun 7, 2025
The contact owns a 2022 Ford F-150. The contact stated that while attempting to accelerate, the transmission unexpectedly downshifted while the accelerator pedal was depressed. In addition, while releasing the accelerator pedal to decelerate, the transmission unexpectedly upshifted. No warning light was illuminated. The vehicle was taken to a local independent mechanic and was diagnosed with trans... Read more
HYUNDAI
SANTA FE SPORT
(2017) - ELECTRICAL SYSTEM
Jul 11, 2025
Incident date: Jun 8, 2025
My 2023 Jeep GC Overland 4XE was at the Jeep service center for the same issue in a week. I get a Service throttle control warning, CEL, then every warning light on the dashboard lit up. It happened on my driveway the other day and I would not drive. I had Jeep roadside tow it to a Jeep service center. On 7/9/2025 I picked up the Jeep. Service tec said no open recalls, no software updates and the... Read more
Incident date: Jul 10, 2025
There is a flaw in the design of the 2020 F150 and specifically the 5.0L V8 Engine. I have kept up to date on all maintenance, no visible oil spils and engine is consuming/burning significant amounts of oil. I've been told by numerous dealerships/mechanics that there is nothing that they can do and to try and join all of the class action lawsuits. I spent 50k on a vehicle that isn't even maki... Read more
Incident date: Jul 10, 2025
There is a flaw in the design of the 2020 F150 and specifically the 5.0L V8 Engine. I have kept up to date on all maintenance, no visible oil spils and engine is consuming/burning significant amounts of oil. I've been told by numerous dealerships/mechanics that there is nothing that they can do and to try and join all of the class action lawsuits. I spent 50k on a vehicle that isn't even maki... Read more
Incident date: Jul 5, 2025
The rear shock absorbers have failed on my vehicle. The vehicle makes sounds when going over bumps in the road. There is an active recall on other GLE 2020 450 models but not my specific VIN. The vehicle has less then 30,000 miles on it before the shock absorbers went out.
Incident date: Jul 10, 2025
All the above are problems my car is experiencing
Incident date: Jul 10, 2025
All the above are problems my car is experiencing
HYUNDAI
SANTA FE HYBRID
(2025) - VISIBILITY/WIPER
Jul 10, 2025
Incident date: Jun 25, 2025
Driver seat does not hold after setting to correct height. After driving the seat rests to the lower position. Wipers make a tapping noise when in operation at full left wipe. At times blind spot warning engages when surrounding is clear.
HYUNDAI
SANTA FE SPORT
(2013) - ENGINE
Jul 10, 2025
Incident date: May 10, 2025
Manufactured dates for the 2.7L engine put only into the trim model Ford Fusion Sport (a rare trim) during 06/16 - 01/17 have been documented to have cylinder head issues resulting in long block issues. (Meaning a whole new engine is needed) the only way you got this issue fixed is if it was done in the first 3 years of 2017 or within 39k miles. But for those that didn’t get their vehicles in du... Read more
Incident date: Jul 10, 2025
The strap you pull to tighten the harness became completely loose and would not tighten on secure into place. The screw that held the ratchet system in place was completely out.
Incident date: Jul 10, 2025
2025 Toyota Corolla SE Just wanted to bring attention to the gauge cluster (when the sun is streaming into the car) you cannot read the gauge cluster. The first picture is when the sun is streaming into the car - very hard to read. 2nd picture is upper left side with partial sun glare. 3rd pic is what it should look like all the time. The glass over the gauge cluster should be made out of some ki... Read more
HYUNDAI
SONATA HYBRID
(2021) - LANE DEPARTURE: WARNING
Jul 10, 2025
Incident date: Jul 9, 2024
While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature ... Read more
Crash
1 injured
Incident date: Jul 10, 2023
Vehicle lost engine power on the road. Light display came on stating engine reduce power. It would not pull the trailer. Had to pull over and the display went away only to appear again later. We brought vehicle to chevrolet dealer . The part needed to hopefully fix is on backorder. There is also recall with no available remedy. This is a revenue generating vehicle. We had this problem happen on an... Read more
Incident date: Jul 10, 2023
Vehicle lost engine power on the road. Light display came on stating engine reduce power. It would not pull the trailer. Had to pull over and the display went away only to appear again later. We brought vehicle to chevrolet dealer . The part needed to hopefully fix is on backorder. There is also recall with no available remedy. This is a revenue generating vehicle. We had this problem happen on an... Read more
Incident date: Feb 4, 2025
Driving at highway speeds when the vehicle hit certain bumps the front end would wobble and cause significant vibration and loss of control steering (death wobble). This was reproduced by both and independent shop as well as mechanics at West End Volkswagen in Henrico Virginia. They replaced the entire steering rack to resolve the problem. They stated while I was there that this was the second ste... Read more
Incident date: Feb 4, 2025
On a busy highway, my car broke down. It was due to the rod bearings, specifically, the Hyundai Theta "extended warranty"/recall issue, or "recall" issue. There is currently a class action lawsuit against Hyundai. I had the car towed to Hallmark Hyundai in Nashville, TN. I, however, live in Louisville, KY and I was making a road trip to Nashville, TN. I was told by the Service Rep in Nashville... Read more
Incident date: Jul 7, 2025
The vehicle will suddenly and without warning lose power while in operation in the middle of traffic. The vehicle will coast to a stop without power, no power steering, no power braking, etc. This is an extreme safety concern. The vehicle losing power in traffic and coming to stop poses serious and great risk to the health and safety of both the occupants and any other vehicles and their occupan... Read more
Incident date: Jul 7, 2025
The contact owns a 2019 Honda Odyssey. The contact stated that whenever it rained, water was leaking into the vehicle and caused the rear door circuit board and power module to short circuit. The contact stated that the rear door was inoperable. The contact stated that the failure was an ongoing issue which started a year after purchasing the vehicle new. The contact stated that whenever it rained... Read more
Incident date: Jun 11, 2025
The passenger seat airbag seat sensor does not work properly. The sensor wiring gets loose making the airbag system not work. It’s a common problem in this make and model. So I don’t understand why it hasn’t been recalled yet.
Incident date: Jun 11, 2025
Car keeps burning oil faster than normal which has resulted in car not starting multiple times even after a month old oil change.
Incident date: Jun 11, 2025
The stabilitrak notification comes on constantly. While we are driving/reversing and turn our steering wheel the whole car will shut down and the steering wheel jerks. It's happened multiple times. It takes forever for the car to turn back on.This is super dangerous and cause myself and my children to end up getting hit by another vehicle while on the road.
Incident date: Jun 2, 2025
The contact owns a 2016 Ford Transit. The contact stated that while driving 45 MPH, the vehicle lost motive power. The vehicle was pulled over to the side of the road and restarted. The contact stated that when the vehicle was shifted into drive(D), and the accelerator pedal was depressed, the vehicle failed to accelerate. The vehicle was towed to a dealer where it was diagnosed that the axle was ... Read more
Incident date: Jul 3, 2025
The contact owns a 2025 Hyundai Elantra. The contact stated that while his wife was pulling into a customer's driveway at 5 MPH, the vehicle stalled and rolled back and crashed into a parked Ford F-150. The brake pedal was applied, but the vehicle failed to respond. The vehicle failed to restart. There were no warning lights illuminated. The collision feature failed to engage. There was no fire or... Read more
Crash
1 injured
Incident date: Jul 3, 2025
At 85,000 miles the car began making a loud humming sound. When inspected by Toyota dealership they said I need a new transmission for $13,000. Upon researching the issues I came across numerous other people with the same make and model car with the same issues and outcomes.
Incident date: Jul 9, 2025
ON [XXX] my car while driving suddenly reported ABS brake system failure, together with that other warnings flashed Adaptive cruise, PS System (EPS) failure etc. With difficulty I was able to stop the car and pull over. Same day I called Honda service HQ and lodged a complaint Case number [XXX]. The car has 57,478 miles and is properly maintained. Honda suggested that I drive the car over to a d... Read more
Incident date: Jul 9, 2025
The contact owns a 2020 Honda Odyssey equipped with a Cabin Watch camera. The contact stated while driving at an undisclosed speed, the Lane Keeping Assist and the Cabin Watch camera became inoperable. Additionally, the contact stated that even though the Cabin Watch had become inoperable, the Cabin Watch plastic case was constantly burning hot. An independent mechanic diagnosed the vehicle and d... Read more
Incident date: Jul 9, 2025
My 2023 Audi SQ5 Sportback's key fob stopped working, and when I took it into the Audi dealership they said that it is a known issue that if you don't unclog the drain (not sure where that is - was never told I needed to do so) then there can be leaks that affect the wiring and the Comfort Control Module, rendering the vehicle unusable. They are now trying to charge me approximately $16,000 to fix... Read more
Incident date: Jun 29, 2025
Nissan North America, Inc. (Nissan) is recalling certain 2019-2020 LEAF vehicles equipped with a Level 3 quick charging port. The lithium-ion battery may overheat during Level 3 charging. Owners are advised not to use Level 3 quick charging until the remedy is completed. This recall was issued September 2024 and our family had just moved to an apartment building with no access to plug in vehicle... Read more
Incident date: Apr 15, 2025
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the TCM, purge valve, and clutch assembly had failed and needed to be replaced. The TCM and purge valve were repaired under warran... Read more
HYUNDAI
SANTA FE SPORT
(2014) - ELECTRICAL SYSTEM
Jul 9, 2025
Incident date: Jul 9, 2025
My 2023 Audi SQ5 Sportback's key fob stopped working, and when I took it into the Audi dealership they said that it is a known issue that if you don't unclog the drain (not sure where that is - was never told I needed to do so) then there can be leaks that affect the wiring and the Comfort Control Module, rendering the vehicle unusable. They are now trying to charge me approximately $16,000 to fix... Read more
Incident date: Jan 25, 2024
There is an engine rattle when starting the vehicle. I took my vehicle to Ford of Upland dealership. They said I need to replace my VCT Solenoids and water pump. This was a known issue for this year and make of vehicle and I never received any notification. Now, they want to change me $6000 to repair it. There was TECHNICAL SERVICE BULLETIN 23-2143 issued for this defect.
Incident date: Jan 25, 2024
There is an engine rattle when starting the vehicle. I took my vehicle to Ford of Upland dealership. They said I need to replace my VCT Solenoids and water pump. This was a known issue for this year and make of vehicle and I never received any notification. Now, they want to change me $6000 to repair it. There was TECHNICAL SERVICE BULLETIN 23-2143 issued for this defect.
Incident date: Jan 25, 2024
The contact owns a 2016 Ford Flex. The contact stated that upon starting the vehicle, the check coolant warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the fail... Read more
Incident date: Jul 6, 2025
The back up camera has been showing a black screen while the vehicle is in reverse. This has been happening with my vehicle for a few months. Safety of others put at risk because this happens while vehicle s in motion Have not taken vehicle to dealership to have it inspected. My vehicle falls outside of scope of recall currently published No warning messages displayed
Incident date: Jul 6, 2025
The back up camera has been showing a black screen while the vehicle is in reverse. This has been happening with my vehicle for a few months. Safety of others put at risk because this happens while vehicle s in motion Have not taken vehicle to dealership to have it inspected. My vehicle falls outside of scope of recall currently published No warning messages displayed
HYUNDAI
ELANTRA HYBRID
(2021) - POWER TRAIN
Jul 9, 2025
Incident date: Jan 2, 2022
The contact owns a 2017 Ram 1500. The contact stated that after starting the vehicle, the vehicle moved forward independently. No warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30.
HYUNDAI
ELANTRA HYBRID
(2021) - POWER TRAIN
Jul 9, 2025
Incident date: Jan 2, 2022
The contact owns a 2019 Chevrolet Blazer. The contact stated that while attempting to turn off the vehicle on several occasions, the gear shifter was shifted into park(P) but the vehicle failed to recognize that the gear shifter was in park(P). The contact stated that the message "Shift to Park" was displayed. The contact stated that the vehicle was not able to be turned off and remained in drive(... Read more
Incident date: Jul 9, 2025
I was sitting at a red light in my 2025 Honda Accord Sport that I bought brand new about six months ago when I heard a loud explosion and saw a piece of glass fall on my windshield. I could then hear glass cracking over my head. I got out my vehicle and observed the moon roof glass to be completed shattered. I drove straight to the Honda service center where I purchased the vehicle and was told th... Read more