Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Jul 5, 2025
While driving in Hybrid mode, the Jeep threw itself into park. I was at the middle of an intersection. I put it back in drive, then it did it again once I started moving. 1. The hybrid mode threw the car into park while moving. 2. This happened to me a few times in a row, but once in the middle of a major intersection. I was lucky there were no cars that crashed into me. 3. I have brought this... Read more
Incident date: Jul 1, 2025
The contact owns a 2022 Ford Escape. The contact stated that while depressing the brake pedal there was an excessive amount of brake dust coming from the front brake pads. Additionally, there was an abnormal banging sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the brake pads and rotors... Read more
Incident date: Nov 24, 2024
Odometer Fraud. The contact purchased a 2016 Kenworth T880. The contact stated that while driving, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 130,000 and at the time of the failure, it was discovered that the mile... Read more
Incident date: Jul 14, 2025
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed and the brake pedal was depressed, the vehicle did not slow down as intended, and crashed into another vehicle. The contact sustained neck, head, and arm injuries. Medical attention was needed. A police report was filed. The vehicle was towed to a body shop. The manufacturer was not notified ... Read more
Crash
1 injured
HYUNDAI
TUCSON HYBRID
(2022) - POWER TRAIN
Jul 15, 2025
Incident date: May 24, 2025
I have not been able to drive since the beginning of the year due to the fact that it will not go into gear. There's problems with the transmission,shifter cable. The recalls on these parts have been replaced and looked at multiple times now at multiple dealerships and there's still an issue.
HYUNDAI
TUCSON HYBRID
(2022) - AIR BAGS
Jul 15, 2025
Incident date: May 24, 2025
In-dash airbag light stays on as well as the passenger side airbag. Took the vehicle to Infiniti dealership who recommended to change the OCS Unit and OCS Sensor which costs over $18,000+. Of course, the vehicle in question is not in warranty and we are not going to pay for the repair due to the fact cost to repair is equivalent to the value of the vehicle. This is a safety hazard and have looked ... Read more
HYUNDAI
TUCSON HYBRID
(2022) - POWER TRAIN
Jul 15, 2025
Incident date: May 24, 2025
The car has 70,000 miles on it. The cars transmission feels like its hesitating or slipping in low speed or when you first take off. Its dangerous turning into highways. Theirs recalls on this same make amd model and year but this car by vin says heir is no recalls. But its doing the same thing as the other recalled cars. Took it to ford dealer. Ted britt, in Fairfax, va. They said it was not und... Read more
HYUNDAI
TUCSON HYBRID
(2025) - ENGINE AND ENGINE COOLING
Jul 15, 2025
Incident date: Mar 26, 2025
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Homestead Auto, where it was diagnosed with coolant intrusion into the cylinders. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The dealer was notified of the failure and referred the contact to the manufa... Read more
HYUNDAI
IONIQ PLUG-IN HYBRID
(2021) - ENGINE
Jul 15, 2025
Incident date: May 22, 2025
The engine in my 2017 Hyundai Tucson Limited failed at approximately 111,000 miles. The vehicle began to run roughly, misfiring and losing power with no warning lights or prior indication of an issue. Within days, the vehicle became undriveable and had to be towed to a dealership. The dealership diagnosed the issue as a cylinder misfire due to internal engine damage caused by excessive oil consum... Read more
HYUNDAI
IONIQ PLUG-IN HYBRID
(2021) - POWER TRAIN
Jul 15, 2025
Incident date: May 22, 2025
The contact owns a 2014 Subaru Forester. The contact stated that while driving at various speeds, the vehicle would independently accelerate without warning. Due to the failure, the contact stated that they had hit a building while attempting to park in a parking space. The air bag did not deploy during the accident and the contact suffered stiffness to the left side of their neck. The contact was... Read more
Crash
1 injured
HYUNDAI
IONIQ PLUG-IN HYBRID
(2021) - UNKNOWN OR OTHER
Jul 15, 2025
Incident date: May 22, 2025
The problem is with the horn. Tesla instead of a regular horn has a SPEAKER under the car. So whenever it rains, the speaker gets wet and the horn gets muffled and barely audible, it’s a major concern. Not sure how anyone hasn’t done anything about it yet. Another thing is: the 2024 and 2025 tesla model 3 have blinkers on the steering wheel, the blinkers operate via capacitive buttons, which ... Read more
HYUNDAI
SANTA FE SPORT
(2017) - SEAT BELTS
Jul 15, 2025
Incident date: Jul 14, 2025
We were rear ended on the interstate. Cars in front of us stopped and we also came to a complete stop and a few moments later we were hit. During the collision, none of the airbags were deployed. Both our front seats fully reclined backwards. None of our seatbelts locked. Only the two seats that no one was in locked. Also, my headrest completely broke off. Our car was later determined by the insur... Read more
Crash
2 injured
Incident date: Jul 7, 2025
The contact owns a 2009 Chevrolet HHR. The contact stated that while starting the vehicle, there was an abnormal clicking sound coming from the vehicle. In addition, the contact stated that the passenger’s side air bag warning light illuminated and occasionally flashed on and off. The vehicle was taken to the dealer but was not diagnosed or repaired due to the cost. The contact had previously r... Read more
Incident date: Jul 7, 2025
The contact owns a 2009 Chevrolet HHR. The contact stated that while starting the vehicle, there was an abnormal clicking sound coming from the vehicle. In addition, the contact stated that the passenger’s side air bag warning light illuminated and occasionally flashed on and off. The vehicle was taken to the dealer but was not diagnosed or repaired due to the cost. The contact had previously r... Read more
Incident date: May 5, 2025
The "Auto Hold" feature on my Hyundai Ioniq malfunctioned, displaying a dashboard warning: "AUTO HOLD conditions not met. Press brake pedal." This message randomly appears while driving or stopping, and it deactivates the Auto Hold and Electronic Parking Brake (EPB) functions. In some cases, the car rolls after stopping because the system fails to hold the vehicle. This issue compromises vehicle ... Read more
Incident date: Jul 7, 2025
2018 Infiniti Q60, ABS Actuator is malfunctioning. Causing spongy feeling when applying breaks. When breaking, the pedal goes to the floor in order to stop.
Incident date: Jun 30, 2025
Since we purchased the vehicle we noticed that power outlet would not work. We have taken this vehicle back to the dealership and even though they "fix it" as soon as we drive it out within in one or two hours it will give out again. The last time we took it they said not to use "off the market" cellphone chargers because that is what is making it not work. Then the AC has also stopped working a c... Read more
Incident date: Jun 30, 2025
Since we purchased the vehicle we noticed that power outlet would not work. We have taken this vehicle back to the dealership and even though they "fix it" as soon as we drive it out within in one or two hours it will give out again. The last time we took it they said not to use "off the market" cellphone chargers because that is what is making it not work. Then the AC has also stopped working a c... Read more
Incident date: Jul 15, 2025
driving on freeway (speed around 70mph) out of nowhere i start smelling strange burning smell then about 1 minute later the car brakes lock up in the front and I loose control of car but luckily it was in light traffic and I regained control enough to get it off to the shoulder. I got out to address the issue and notice the front tires smoking alot and it was at night and the inside (rotor, brake ... Read more
Fire
Incident date: Dec 1, 2024
I was driving down the highway last Friday. I went to slow down to get into another lane and My Tahoe started saying “break failure” and I had no breaks to stop my Tahoe. I pressed the break as far down as I could and had no way to stop. I took my foot off the gas and I drove 10 mph to the dealership 1 mile from my location and coasted to a stop. The dealership called today and said they were... Read more
Incident date: Dec 1, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle briefly shook violently, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into various cylinders resulting in damages to the engine. ... Read more
Incident date: Dec 1, 2024
The contact owns a 2023 Ford Explorer. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic; however, a diagnostic test was not performed. The dealer was made aware of the failure. The vehicle was not diagnosed or repa... Read more
Incident date: Jul 10, 2025
My vehicle has the 10l80 transmission. It experienced shuddering as well as several rear wheel lock ups at highway speeds. The vehicle is now out of service, since May 19 2025. I have been told there is no answer to shipment of replacement parts.
Incident date: Jul 12, 2025
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact used a personal handheld scanner to scan the vehicle and retrieved DTC: P1326 which indicated a failure with the Knock Sensor Detection System (KSDS). The vehicle was... Read more
Incident date: Jul 12, 2025
Carbon fiber roof is experiencing sun damage beyond what is normal.
Incident date: Jul 12, 2025
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion into cylinder #3 had resulted in damages to the engine. ... Read more
Incident date: May 14, 2025
I have a 2016 kia sedona. Engines on the vehicle have been known to be bad and I already had 1 engine replaced under their extended warranty that covers to 150000 miles after a blown head gasket. I got a new engine 11/2024 however car overheats & coolant leak everywhere&bust hoses. I was told to replace radiator and all cooling/heater hoses, but video show coolant bubbling car still overheating. R... Read more
1 injured
Incident date: May 14, 2025
I have a 2016 kia sedona. Engines on the vehicle have been known to be bad and I already had 1 engine replaced under their extended warranty that covers to 150000 miles after a blown head gasket. I got a new engine 11/2024 however car overheats & coolant leak everywhere&bust hoses. I was told to replace radiator and all cooling/heater hoses, but video show coolant bubbling car still overheating. R... Read more
1 injured
Incident date: May 14, 2025
I have a 2016 kia sedona. Engines on the vehicle have been known to be bad and I already had 1 engine replaced under their extended warranty that covers to 150000 miles after a blown head gasket. I got a new engine 11/2024 however car overheats & coolant leak everywhere&bust hoses. I was told to replace radiator and all cooling/heater hoses, but video show coolant bubbling car still overheating. R... Read more
1 injured
Incident date: Jul 15, 2024
Kia is aware of the engine oil consumption causing misfires, failed emissions test, blowing a rod and engine lock up. THEIR SOLUTION WAS A CLASS ACTION LAWSUIT THAT STATE ONCE THE CAR IS LOCKED UP OR ROD HAS BLOWN THROUGH THE ENGINE THEN THEY WILL FIX IT. I HAVE HAD TO ADD OIL AT LEAST 3 TIMES EVERY 3000 MILES AND CONTINUE TO REPLACE THE OIL FILTER AS WELL. THE SPARK PLUGS HAVE BEEN REPLACED MUTLI... Read more
Incident date: Jul 13, 2025
Vehicle was part of mandatory recall for problems with steering column lock. The same identified and inherent problem happened so that the steering column lock is engaged and will not disengage. GM was contacted and refuses support and stated that I would have to take care of the problem and I would have to pay for the cost of the repair. Chevrolet created the problem, is well aware of the inhe... Read more
Incident date: Jul 13, 2025
Our 2017 Honda CRV EX Body Control Module has to be replaced due to the alarm system coming on and the car trying to start itself along with a parasitic drain. I have driven Honda's my entire life because they are suppose to be reliable and I guess this is no longer the case. Very disappointed with this vehicle.
Incident date: Jul 8, 2025
The vehicle was being driven on a 4 mile stretch of interstate 26 averaging between 65 and 70 MPH. On the steepest section of the grade the vehicle downshifted into 7th gear and began to lose power. It showed a check engine light and other codes which are attached. I was able to safely pull over to the shoulder but the vehicle lacked power and pulling over and maneuvering on a steep grade was p... Read more
Incident date: Jul 13, 2025
The contact owns a 2013 Nissan Pathfinder. The contact stated that while driving at an undisclosed speed, the vehicle jolted while upshifting and accelerating. The check engine warning light was illuminated. The vehicle was taken to a local dealer, and transmission fluid was added; however, the failure persisted. The vehicle was taken to another local dealer, where it was determined that the trans... Read more
Incident date: Jul 1, 2024
To Whom It May Concern, I am writing to formally submit a complaint regarding an unresolved safety recall affecting my 2020 Nissan Leaf, currently with approximately 30,000 miles. The recall in question addresses a battery overheating risk associated with Level 3 fast charging (CHAdeMO), which Nissan has acknowledged and advised owners to avoid until a solution becomes available—scheduled for N... Read more
Incident date: Jun 30, 2025
I am reporting a recurring safety issue with the DPS6 dual-clutch automatic transmission in my 2012 Ford Focus (VIN: [XXX] ). The vehicle intermittently fails to shift beyond 3rd gear while in motion, resulting in loss of acceleration and inability to maintain safe highway speeds. The most recent incident occurred in July 2025 while my son was driving. The car would not upshift past 3rd gear, forc... Read more
Incident date: Jul 14, 2025
when getting an oil change. I was told buy the technician the oil pan bolt is defective due to a screw being stripped. This has been a known issue with the Nissan Rogue. Many complaints have been listed online with this particular issue. I was told by the technician the oils pan is made of hard plastic and is a common problem
Incident date: Mar 31, 2025
The contact owns a 2023 Honda Odyssey. The contact stated that while the vehicle was turned off, the contact pressed the tailgate release button on the tailgate, and the tailgate closed and struck the contact on the back. Medical attention was not needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Incident date: Jul 14, 2025
The vehicle was being driven on a 4 mile stretch of interstate 26 averaging between 65 and 70 MPH. On the steepest section of the grade the vehicle downshifted into 7th gear and began to lose power. It showed a check engine light and other codes which are attached. I was able to safely pull over to the shoulder but the vehicle lacked power and pulling over and maneuvering on a steep grade was p... Read more
HYUNDAI
TUCSON HYBRID
(2022) - ENGINE
Jul 14, 2025
Incident date: May 6, 2025
Driving Honda crv 1.5L around 40mph when car went into limp mode check engine started flashing and almost caused a crash from stalling traffic. Took it to Honda dealership and stated that it was a costly blown head gasket. Within further investigating it's common for these 1.5L head gaskets to blow prematurely due to poor design that needs to be recalled.
Incident date: Jun 22, 2025
Engine seems very weak. Not enough power to safely pass on a highway. Absolutely gutless and sometimes upon acceleration and/or braking it jerks.
Incident date: Jun 22, 2025
Engine seems very weak. Not enough power to safely pass on a highway. Absolutely gutless and sometimes upon acceleration and/or braking it jerks.
Incident date: Jul 13, 2025
Engine seems very weak. Not enough power to safely pass on a highway. Absolutely gutless and sometimes upon acceleration and/or braking it jerks.
Incident date: Jul 13, 2025
The car alarm keeps going off randomly and from googling it. Several people have reported an issue with the 2021 Kia Sportage it’s a known issue.
Incident date: Jul 7, 2025
The car alarm keeps going off randomly and from googling it. Several people have reported an issue with the 2021 Kia Sportage it’s a known issue.
Incident date: Jul 14, 2025
The contact owns a 2020 Ford Mustang. The contact stated that while in reverse(R), the back over prevention screen was blank. The vehicle was taken to a dealer where it was diagnosed and determined that the camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 79,900.
Incident date: Jul 14, 2025
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exp... Read more
Incident date: Jul 14, 2025
The contact owns a 2022 Chevrolet Suburban. The contact stated while driving at various speeds or while accelerating from a complete stop, the automatic emergency braking system engaged while there was no other vehicle nearby, and the vehicle skidded. The contact stated that the traction control warning light was illuminated. The contact stated that while her husband was driving at an undisclosed ... Read more
Incident date: Jul 12, 2025
I am the current owner of a 2013 Ford F-150 King Ranch, which I purchased in 4-2019. In 2025, the truck began to experience sudden, harsh downshifting while driving, sometimes dropping from 6th gear to 1st without warning. This created a major safety hazard, especially at higher speeds. The problem was diagnosed and confirmed by Greenbrier Ford in Lewisburg, West Virginia. They identified the issu... Read more
Incident date: Jul 12, 2025
My engine was recalled and they inspected it and said it was fine in 2023. Fast forward to June 2025, My engine failed. I took it back to the dealership and they tested it and said "it was not bad enough to be fixed under the recall." Before I took it the dealership the check engine light was on, reduced power when accelerating, knocking noise from the engine that increases when the rpms increase,... Read more