Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Jul 1, 2022
Check engine light came on 6months ago the code was P0420 I took it to a Kia dealership they said my catalytic converter was worn out and it would be $1500 to replace it I brought up how there was a recall he told me the vehicle already had the recall taken care of from the previous owner of the vehicle and would not fix it again i have no proof they fixed the recall and if they did it obviously d... Read more
HYUNDAI
TUCSON HYBRID
(2025) - WHEELS
Jul 28, 2025
Incident date: Jul 27, 2025
This vehicle had a recall for rear tire suspension popping off the vehicle. While my vehicle was parked in my driveway the rear suspension coil popped off the rear of my vehicle as described in the recall. I then took the vehicle to the dealership they first gave me the run around for a couple of days then when they could not explain why the diagnostic test came back as failure for unknown reason... Read more
Incident date: Jun 27, 2025
Car gives me emergency brake warnings about imminent collision maybe once or twice a week with nothing in front of me what so ever and once even straight up just brought me to a complete halt in the middle of the road with absolutely nothing in the road. The dealership basically told me it was a known issue and that “some models are more sensitive than others” and that they will be doing nothi... Read more
Incident date: Jul 25, 2023
On November 16, 2023, I was driving the vehicle in the far left lane of the freeway when, without any warning, the vehicle lost propulsion and would not accelerate. It also lost power assisted steering AND power assisted braking. I had to decelerate with no power brakes while attempting to safely cross 3-4 lanes to the nearest freeway exit with no power steering, while maintaining enough momentum ... Read more
Incident date: Jul 22, 2025
On [XXX] I was riding down the road and the Low Engine Oil light came on. I came home and looked for the recall paper that I received in the mail. I found it and that's what the recall was for. I immediately took my car into Jim Hudson Ford in Lexington SC. They put it on the machine and found it was in fact the recall issue. They are telling me the engine is on National back order and they have n... Read more
Incident date: Jun 27, 2025
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the contact believed that an inspection and adding thicker viscosity oil was not a remedy but instead a temporary fix. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made a... Read more
Incident date: Jul 27, 2025
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience... Read more
Incident date: Jul 27, 2025
I tried to do remote start on my car and it said that it had failed. I went out to the car to try to turn it on, and when I hit the unlock button, it would not unlock. I had to manually use the key to open the driver side door, where I was met with the instrument panel showing that the RPMs, the gas gauge, and the miles per hour were all maxed out and stuck on one another. I have an infant in his ... Read more
Incident date: Jul 27, 2025
The contact owns a 2017 Nissan Altima. The contact stated that while operating the vehicle, the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer where the vehicle was diagnosed with a defective air bag sensor and was informed that the air bag needed to be replaced. The vehicle was not yet repaired. The dealer reset the air bag warning light, but the wa... Read more
Incident date: Jul 28, 2025
While driving on the highway using the adaptive cruise control feature in my 2025 Hyundai Palisade, the vehicle suddenly and aggressively braked for no reason — even though there was no vehicle or obstruction ahead. This happened in normal highway traffic and caused vehicles behind me to brake suddenly, putting me at extreme risk of a rear-end collision. It was a very dangerous and terrifying e... Read more
Incident date: Jul 28, 2025
The contact owns a 2023 Toyota Tacoma. The contact stated that while the vehicle was being serviced, the contact was informed that the rack and pinion needed to be replaced due to an oil leak. The vehicle was repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the speedometer gauge failed to function as intended. The vehicle was taken back to the dealer... Read more
Incident date: Jul 23, 2025
My car was purchased in 2015 and currently has ~69,000 miles. All routine maintenance has been completed on schedule. The clutch was repaired under warranty around ~10,000 and the Transmission Control (TCM) was corrected via software update in 2017. The TCM is now failing and requiring replacement. Ford Motor company was offering extended warranty to 150,000 miles or 10 years with one free replace... Read more
HYUNDAI
TUCSON HYBRID
(2025) - ELECTRICAL SYSTEM
Jul 28, 2025
Incident date: Jul 27, 2025
Summary and Description of Incident: - Owner was driving the vehicle in traffic when the failure occurred. - While shopping, parked the vehicle, opened drivers door, manually pressed inside door lock on driver's door, closed door. While walking away, the car began to beep. Returned to the car, unlocked the car with the remote key, opened the driver's door, closed the driver's door, and locked wi... Read more
Incident date: Apr 1, 2025
Summary and Description of Incident: - Owner was driving the vehicle in traffic when the failure occurred. - While shopping, parked the vehicle, opened drivers door, manually pressed inside door lock on driver's door, closed door. While walking away, the car began to beep. Returned to the car, unlocked the car with the remote key, opened the driver's door, closed the driver's door, and locked wi... Read more
Incident date: May 29, 2025
The contact owns a 2013 Hyundai Sonata. The contact stated that while depressing the brake pedal, the vehicle shut off with an audible warning chime and several unknown warning lights illuminated on the instrument panel. The contact was able to restart the vehicle soon after failure. The contact stated that on another occasion, while depressing the brake pedal, there was an abnormal ticking sound ... Read more
HYUNDAI
SONATA HYBRID
(2021) - UNKNOWN OR OTHER
Jul 28, 2025
Incident date: Jul 19, 2025
My Nissan pathfinder has consistently had a AC compressor unit replacement several times. There is OBVIOUSLY a sealing issue on this part /vehicle. It’s absolutely unacceptable to replace a AC compressor unit 3 times within the 5 years of owning this vehicle.
HYUNDAI
SANTA FE SPORT
(2017) - STEERING
Jul 28, 2025
Incident date: Jun 27, 2025
Power steering module failed ,loss of steering.part was retained by dealer doing repair.The part has been repaired.The part has not been inspected by anyone other than the dealer doing the repair.The warning light only appeared at time of failure.The incident definitely occurred due to faulty power steering module,this was determined by the repairing dealership.
Incident date: Jun 22, 2025
Car was parked for two hours in a private parking space. Onlooker reported seeing it on fire and called 911. Car was completely destroyed by fire. Insurance company reported it was related to this recall.
Fire
Incident date: Jun 22, 2025
Car was parked for two hours in a private parking space. Onlooker reported seeing it on fire and called 911. Car was completely destroyed by fire. Insurance company reported it was related to this recall.
Fire
Incident date: Jun 22, 2025
Car was parked for two hours in a private parking space. Onlooker reported seeing it on fire and called 911. Car was completely destroyed by fire. Insurance company reported it was related to this recall.
Fire
Incident date: Jul 28, 2025
Water has leaked through the rear shark fin antenna causing multiple electrical issues. SOS system faults, the car has call the sos help service randomly, GPS, navigation, phone mics no longer work, occasionally get random idrive errors and shutdowns. I realized the shark fin cover was just hanging out on top of the vehicle so clearly the sealer has long since failed. Had little quirks in the past... Read more
Incident date: Jul 28, 2025
The contact owns a 2015 Ford F-150. The contact stated that while driving on the highway at 65 MPH, the transmission downshifted to 1st gear from 6th gear, causing the rear wheels to lock up temporarily, and the check engine warning light illuminated. The contact pulled over and restarted the vehicle; however, while driving, the transmission only shifted from 3rd to 5th gear. The following day, th... Read more
Incident date: Jul 28, 2025
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to an independent mechanic, where a code reader determined that there was a misfire in cylinders #1 and #3. The vehicle was taken to a dealer, where the engine misfires were confirmed, and the engine's long block needed to be replaced. Upon invest... Read more
Incident date: Jul 8, 2025
The carseat straps loosen on their own when in use. I buckle my son in correctly, chest clip correct, tightness of straps correct and throughout the drive the straps loosen until they are falling off his shoulders. His safety is at risk because if I drive with him and got into an accident he would potentially fly out due to the straps doing this. It has not been inspected but its available to be. ... Read more
Incident date: Jan 1, 2022
This is a safety concern: 2025 Toyota Corolla cross with no damage history and happening since brand new. 1) Lane keeping: there are 2 types, one with cruise control and one without. For the one with cruise control, the system has a hard time tracking center and shoulder lines and OFTEN pulls in the wrong direction. This is ESPECIALLY true in certain circumstances and the vehicle has almost caused... Read more
Incident date: Feb 1, 2025
I have experienced the vehicle not unlocking when the key fob is near(in my pocket) the vehicle and my hand is touching the door handles. The vehicle is designed to unlock when the key fob is in close proximity while hands are on the handle. This is a safety/security concern because in an emergency, the vehicle does not function as it is intended to.
Incident date: Jul 2, 2025
unknown, stalls randomly after driving for about 10 minutes
Incident date: Jul 2, 2025
Transmission stop working suddenly, no lights ON, the car just stopped in the middle of the road. Turbo system cause sudden acceleration . Heat shields get rusty and break.
Incident date: Jul 25, 2025
Engine stuttered violently while driving 40mph. Check engine light was coming on and off. I immediately pulled to the roadside for my safety. I put the vehicle in park and cycled the ignition and the problem disappeared. the vehicle stuttered twice a few miles as I was taking the vehicle to the garage. I haven't had it serviced yet. The vehicle was serviced in the past for a Recall that had simil... Read more
Incident date: Jul 25, 2025
The contact owns a 2015 Infiniti QX80. The contact stated that on several occasions while driving approximately 20-25 MPH, the vehicle lost power, the engine revved abnormally, and the transmission failed to shift as intended. There were no warning lights illuminated. The vehicle was taken to a dealer; however, the cause of the failure was not duplicated. The manufacturer was not notified of the f... Read more
Incident date: Jul 25, 2025
There appears to be leaking from the dipstick tube. Transmission lurches when accelerating and decelerating. Eddies Repair in Pagosa Springs Colorado looked at the vehicle and suggested there may be a recall on this issue. When looking up the vin my vehicle is not included in recall ZA3. I purchased this truck in March 2025 and it has been an issue from then.
Incident date: Jul 25, 2025
Day time running lamp (DRL) failure. The driver's side DRL is not working anymore on my 2022 Ford F150 XLT with LED light package. The vehicle has 37,000 miles on it. The DRL is a vertical and horizontal strip of white LED's that stay on during the daytime for visibility. I took it to the dealer and they changed the module that runs the light and it would not fix it. They said that the lights... Read more
Incident date: Jul 19, 2025
The contact owns a 2015 Ford F-250. The contact stated that while shifted into reverse(R), the back over prevention screen failed to properly display an image of the rear of the vehicle. No warning light was illuminated. The message to “See Dealer" was displayed. The local dealer was contacted, but the vehicle was not diagnosed or repaired. In addition, the contact related the failure to an unkn... Read more
Incident date: Jul 19, 2025
While driving on the Interstate, my transmission suddenly had a dramatic downshift. A few miles later as I was exiting the freeway, it went into a limp mode for about 3 miles. I barely could pull into a fast food parking lot immediately off the exit ramp. After letting the truck sit for about an hour, I restarted the truck. It seemed to drive fairly well and drove it to a parts store to see if an... Read more
Incident date: Jul 23, 2025
1 of 2 Gas tank mounting straps released, rusted thru the frame and the gas tank was hanging by the rear strap only. could have been a huge fire risk if tank released and ruptured on the road.. has not been reported thru dealer yet, had same issue on my 2011 ram 1500 which was recalled to fix. only warning was seeing something hanging under my truck and hearing a new noise as the metal strap rubb... Read more
Incident date: May 21, 2025
Acura Headquarters USA 1919 Torrence Boulevard Torrence, California 90501 Mr. [XXX] [XXX] [XXX] Email: [XXX] Dear Sir or Madam, I am writing your company to the attention of whomever oversees the product development and design of the 2022 ACURA MDX and to warn them that certain system features and design flaws of this make and model vehicle will undoubtedly lead to the death of someon... Read more
Incident date: Jul 22, 2025
This vehicle has presented a myriad of electrical problems as follows: 1. Glitching in the central display panel. Slow to turn on, flickers at times. 2. ALM (Active Lane Management) system randomly and suddenly turning off. Often unable to turn the ALM system back on while driving. The same issue with the Adaptive Cruise Control system. 3. Vehicle sensors showing "unavailable" on the driver's... Read more
Incident date: Jul 27, 2024
I purchased my truck in December 2018 which is a 2018 Chevrolet Silverado 1500 4x4 crew cab automatic from Servco Chevrolet Dealership in Waipahu, Hawaii and making monthly payments for my truck February of 2019 truck runs good and purchased the warranty also had my oil and service changed when time is due which I always kept up. [XXX] and mileage was 40k while leaving work to go home at a stop l... Read more
Incident date: Oct 22, 2024
Unknown. Gasoline fumes when parked with over a half tank of fuel. Fills my garage with the smell..purchased this in 2022 and I was unaware of this problem until I put it in my garage after filling the tank completely.
Incident date: Jul 27, 2025
Car intermittently won’t start due to insufficient battery charge. Jump starting will start the car. Dealership testing of battery and charging system determined no issues. However, issue reoccurs. Suspect charging doesn’t occur until battery reaches a minimum voltage level which is currently set too low. Safety issue in that car starting is unreliable.
Incident date: Jul 1, 2020
- Self leveling rear shocks failed at 21,000 miles leading to dangerous instability on the highway. - The problem was ignored by my primary Hyundai dealer but identified by another and the shocks were replaced. Hyundai Corporate was of no help. - There are numerous reports of self leveling rear shock failures on the higher Hyundai Palisade trim levels. See on line chat forums; Google "Hyundai P... Read more
Incident date: Jul 1, 2020
mechanical and safety-related failures observed in a Mercedes-Benz vehicle, specifically involving the suspension system, wheels, and braking components. Despite extensive repair efforts—including replacement of all four wheels and tires, complete AWD four-wheel alignment, and diagnostics performed at authorized Mercedes-Benz dealerships—the underlying issues persist. To date, the total cost i... Read more
Incident date: Jul 1, 2020
mechanical and safety-related failures observed in a Mercedes-Benz vehicle, specifically involving the suspension system, wheels, and braking components. Despite extensive repair efforts—including replacement of all four wheels and tires, complete AWD four-wheel alignment, and diagnostics performed at authorized Mercedes-Benz dealerships—the underlying issues persist. To date, the total cost i... Read more
Incident date: Jul 10, 2025
To Whom It May Concern, I hope this message finds you well. I am writing to formally report a serious mechanical failure involving my 2020 Jeep Gladiator (VIN: [XXX] ), which recently experienced a complete engine lock-up without any prior warning signs. The vehicle is now inoperable. Given the severity of the issue, I am requesting a thorough review under the manufacturer’s 5-year/60,000-mil... Read more
Incident date: Jul 23, 2025
I am reporting a recurring coolant system issue that raises safety concerns. My 2022 VW Atlas has triggered the coolant warning light several times since new. A dealership eventually replaced the head gasket under warranty, yet the warning returned again months later. At the most recent service visit, a pressure test showed no leak, and I was told the problem was likely "air bubbles" — the same ... Read more
Incident date: Jul 23, 2025
Manufacture hasn’t made a remedy available for the recall and it’s past its anticipated availability date. Manufacturer Recall Number 24S52 NHTSA Recall Number 24V598
Incident date: Jul 25, 2025
I have never been in an accident. Airbags bag warning frequently turning on
Incident date: Jun 16, 2025
The transmission randomly drops out of gear while driving. Most cases its a 2-3 shift or 3-4 shift. But its almost caused me to be rear ended twice. Its random and shifts normal most of the time. After doing research on the 10r80 I've seen muiltiple complaints on the issue. Its a valve body defect or design flaw. Also other issues leading up to this problem lots have had happen. But its a safety c... Read more
Incident date: Jul 14, 2025
I have had to replace 2 batteries due to the tailgate opening and shutting randomly even when parked, and ruining my batteries. You recalled the 1500 HD's for the same issue... but yet not this model when it's clearly happening to 1000's. I'd appreciate it being fixed