Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 78,021 complaints for HYUNDAI

Incident date: Jun 8, 2026

The contact owns a 2019 BMW X7. The contact stated that the Auto START/STOP feature failed to function as intended. There was a fire message displayed. The vehicle was taken to the local dealer, where it was diagnosed; however, the dealer was unable to update the control unit. The control unit was not communicating as intended. The vehicle was not repaired. The contact received notification of NHT... Read more

Incident date: Jun 8, 2026

The engine timing chain, timing chain tensioner, and chain guides failed/stretched prematurely at 54,715 miles. The parts are currently installed in the vehicle / available for inspection upon request. Premature failure or slipping of the timing chain tensioner can cause the engine to misfire, skip timing, or fail catastrophically without warning while driving. A sudden loss of engine power or su... Read more

Incident date: Jul 20, 2026

The 10R80 10-speed automatic transmission and the gear-shift linkage module are defective, and the truck remains available for inspection. Our safety is constantly put at risk because the transmission exhibits an extremely violent, highly intermittent powertrain lunging jolt during deceleration and stopping. The impact is so severe that it sounds and feels like a loud gunshot firing right next to ... Read more

Incident date: Jul 20, 2026

I was driving the vehicle yesterday, had no problems and then when making a right hand turn the vehicle completely locked up. The brakes and steering column locked and the vehicle completely shut done. The dashboard lit up and the windows still worked but there was not power to the engine. Attempted to JUMP the car, unsuccessful, ultimately called a AAA who used a battery box and the car started. ... Read more

Incident date: Jul 14, 2026

The vehicle suffered a sudden, catastrophic 48V mild-hybrid electrical power supply breakdown and complete system failure while traveling at highway speeds during a cross-country move. The sudden failure forced an emergency lane change into an isolation zone just off the highway. The sudden failure left the cabin completely powerless with no operational safety systems, hazard lights, or air condit... Read more

1 injured

Incident date: Jul 14, 2026

I bought this car in 12/2025. After putting approximately 60 miles on the car, the onboard computer would not save the inputted data. Took back to dealership and update performed. Upon returning the car for this work, the adaptive cruise control would shut itself off on the way to the dealer. They could not replicate this issue. Since having the car for about 6 months the car has been in to the de... Read more

Incident date: Jun 20, 2026

To the Office of Defects Investigation:I am writing to formally report a critical data reporting error on NHTSA.gov involving a 2017 Ford F-150 (VIN: [XXX]).This vehicle is covered under NHTSA Campaign 26V370000 (Ford Recall 26S28) for the transmission downshift defect. I hold the physical manufacturer recall notification letter sent by Ford Motor Company confirming my truck's inclusion.The vehicl... Read more

Crash 1 injured

Incident date: Jun 20, 2026

I am having these problems with my 2021 Honda Pilot Touring causing intermittent sudden braking. The dealership is quoting me a lot of money to fix them. Collision Mitigation System problem Road Departure Mitigation System Problem Auto High Beam Problem Lane Keep Assist Problem Adaptive Cruise Control Problem These problems should not be occurring to a an expensive vehicle worth over $45,000 for... Read more

Incident date: Jun 20, 2026

Incident date: Jul 20, 2026

While adaptive cruise was engaged, the vehicle read Alabama highway 80 west state road sign and incorrectly interpreted the sign for a speed limit sign which is 55 MPH.The vehicle displayed a “80 MPH” speed limit sign on the instrument cluster and then began to accelerate. When I took it to the dealer for repair, the “turned off safety feature”.

Incident date: Jul 28, 2026

Good afternoon, my 2016 Jeep Cherokee is currently at the Local Jeep Dealer in Savannah, Georgia. I have been informed by the dealership that my Power Transfer Unit has failed and has to be replaced. I went to your website and this is an ACTIVE CAMPAIGN for this issue, it is #23V302000. This is a known recall issue and thus the RECALL was issued. Problem, my vehicle's VIN is not listed on you... Read more

Incident date: Jul 28, 2026

The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the transmission was slipping and shifted hard. Additionally, while on an incline, the vehicle failed to get up to speed. The contact associated the failure with NHTSA Campaign Number: 20V668000 (Power Train). The vehicle was driven in LIMP Mode back to the residence. The dealer was contacted... Read more

Incident date: Jul 28, 2026

The contact owns a 2011 Infiniti QX56. The contact received notification of NHTSA Campaign Number: 26V455000 (Equipment); however, the part to do the recall repair was not yet available. The contact was unable to rent the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware ... Read more

Incident date: Jul 26, 2026

The contact owns a 2022 Buick Enclave. The contact stated that while driving at an undisclosed speed, water was leaking from the overhead console near the OnStar controls onto the center screen display. No warning lights were illuminated. The contact stated that the sunroof had never been opened. The vehicle was taken to a dealer, where the leak in the sunroof was confirmed; however, the source of... Read more

Incident date: Jan 1, 2026

The anti lock braking system control module has been disabled for three years with the same issue as 2017 and later models but is excluded from the recall even though it's the same fix. Meanwhile I had to wait three years and pay $2600, while the other vehicles are being repaired for free causing the shortage for which i had to wait. Same problem. Same fix.

Incident date: Jun 16, 2023

Component: Suspension: Front: Control Arm: Left Lower Arm Description: While operating the vehicle at approximately 5 mph, the left (drivers' side) front lower control arm suffered a catastrophic structural material failure, snapping completely into two parts by the ball joint without warning. The structural failure caused the front wheel assembly to collapse outward, ripping the axle out of the... Read more

Incident date: Jul 24, 2026

Fuel pump and thermostat failure. Known issue on 2017 GTI models and VW corporate will not grant an exception for the class action settlement since vehicle is outside of coverage period. All scheduled maintenance on vehicle has been done at a dealership and i have had no issues. Spoke with VW Corporate and they will not grant an exception or allow me to speak to anyone else after requesting an es... Read more

Incident date: Jun 19, 2026

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the hatch was automatically raised to place groceries inside the vehicle; however, the hatch unexpectedly lowered and struck the contact on the head. Medical assistance was not needed. The contact placed a bag of ice on the head. The dealer was contacted; however, the vehicle was not diagnosed or repaired. T... Read more

Incident date: Nov 13, 2023

The contact owns a 2016 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ma... Read more

Incident date: Jul 28, 2026

The contact owns a 2013 BMW 328I. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The drivetrain and passenger’s side air bag warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact turned off and restarted the vehicle; however, the failure reoccurre... Read more

Incident date: Jul 22, 2026

While the carseat is installed in forward facing position with a seat belt my 30lb [XXX] old is able to push the buttons to uninstall the car seat while car is in motion. The click tight buttons become loose when she is in the seat. We do have two Britax poplar car seats so this is not isolated to a single seat. She is able to lift the fabric and lightly press both buttons separately uninstalling ... Read more

Incident date: Jul 24, 2026

The vehicle was running when it overheated and started smoking from the gasket area, with no warning lights appearing on the dashboard; the car will not start now.

Incident date: Jul 22, 2026

I am writing to respectfully request goodwill assistance regarding a significant sunroof failure on my 2021 Jeep Renegade 80th Anniversary Edition (VIN: [XXX]). I purchased this vehicle as a Certified Pre-Owned Jeep from Ferman Chrysler Dodge Jeep Ram of Wesley Chapel on XXX. At the time of purchase, the vehicle had only 6,084 miles. It currently has approximately 17,000 miles, meaning it has been... Read more

Incident date: Jul 22, 2026

my 2023 Santa Cruz had 7500 miles when purchased 4/25/26. I have had issues with the screen blackening/fading which cuts of electronics; ex; safety features. This was taken in twice. Then the truck loses power. Going 55 or 75, suddenly truck drops to 20mph. Car's honk, brake & swerve not to hit us. It has been at dealers three times now for same issue. Since I've owned vehicle, it has been at deal... Read more

Incident date: Jul 25, 2026

Back up camera stopped working 3 years ago.

Incident date: Jul 25, 2026

This malfunction started in August of 2025 within 12 months of buying this new vehicle. A airbag sensor was replaced, then a national bbb case found the same malfunction only this time it includes the whole safty system failure. I gave the manufacturer a year and they have not corrected the malfunction. I am forced to drive a unsafe car *if I get hit my airbags will NOT DEPLOY*

Incident date: Jul 24, 2026

my BSD sensor would go on and off for the last several months when no one was around me. I work early and even when I was alone on the road the BSD would flash for 2-3 mins and go off.. then my fan for my air conditioner stopped. When I removed the glove compartment to see the wire connecting to the fan is "melted". When i called bob king hyundai, I was informed there was no recall. So, I attempte... Read more

Incident date: Jan 1, 2026

25V347 and 24V031 I recieved a notice of the first recall in February 2024. Over the Summer of 2024 and 2025 both the A-pillar and B-pillar trim has melted and become detached from the vehicle during high heat warnings and during my commute to work on the interstate 60 miles each day. Parts from the vehicle flew off at high rates of speed and were at risk to others on the road. For 2.5 years no... Read more

Incident date: Jan 1, 2026

Incident date: Jul 27, 2026

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was... Read more

Incident date: Jul 27, 2026

Shifter does not recognize its in park, from what I read this affects thousands. Why am I having to sit in my car for minutes at a time? is Chevy not required to handle the fixing of that switch. What a subpar design team they have. I just had to cough up over $800 to fix rusting because of shit wheel design that doesn't protect those components. Absolutely unacceptable to have consumers not onl... Read more

Incident date: Jul 27, 2026

The 9C2 campaign software update introduced dangerous vehicle hesitation and unpredictable gear changes in active traffic, presenting and immediate crash hazard

Incident date: May 20, 2026

This complaint is about a national company(Cruise America) that has a dismal maintenance program(if any) for their fleet of rental RV's. Me wife and I rented an RV to see this amazing country while traveling from [XXX] to my Navy reunion in [XXX]. We soon realized it wasn't going to be as fun as we imagined. The ride was the bumpiest we ever experienced and was to remain that way for 4445 miles. F... Read more

Incident date: May 20, 2026

Engine has a noise (chirp) when vehicle delivered. Found out after purchase that a known problem was present in the engine compartment that engineering has been unable to identify. Bulletin #PIP6045B (Oct20,2025) Document ID:7006702 With the engine failures General Motors have had I have concerned about operating. A failure could result in danger to the occupants.

Incident date: Jul 24, 2026

The dealer replaced the brake tow module the end of June and I was still getting trailer warning lights afterwards and took it back to the dealer and they said everything is fine found no problems that it was possible the trailer hitch was sticking out to far and maybe the sensors were randomly picking up the trailer hitch so I have been driving with no trailer connected and sensors turned off and... Read more

Incident date: Jul 25, 2026

The contact owns a 2021 GMC Yukon. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the vehicle, the vehicle was shaking and vibrating abnormally before the vehicle went into LIMP Mode. The traction control light and other unknown warning lights were illuminated on the instrument panel. The vehicle was taken to a dealer to be diagnosed. The vehicle was... Read more

Incident date: Jun 19, 2026

The horn is intermittenly failing and was verified by a Weimer Hyundai in Morgantown, WV on XXX. This is a known defect in 2023 Hyundai Elantras and they have issued an extended warranty to address the problem. An absence of a horn is a safety issue as you cannot signal other drivers in emergency situations. It is unlawful to have a horn that does not operate in most states including WV ([XXX]) wh... Read more

Incident date: May 19, 2025

November 19, 2025 I brought my Cadillac Escalade to the dealership under their voluntary recall on the engine. My vehicle passed the pico compression test. The dealership then changed my current oil to a heavier oil and changed the oil cap to match the oil they put in. July 2nd 2026 my husband was driving about 55 mph and I was a passenger the we heard loud knocking and the engine quit. We ha... Read more

Incident date: Jul 15, 2026

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to turn. The message "Power Steering Assist Fault" was displayed. The failure was a recurring failure. The first failure was serviced by the dealer under NHTSA Campaign Number: 15V340000 (Steering); however, a year later, the failure reoccurred. The vehicle was th... Read more

Incident date: Jul 15, 2026

On my 2007 Honda Civic SI sedan, the clutch pedal assembly bracket that mounts it to the firewall broke. This effectively disables the vehicle Wherever You Are. You are unable to shift into any gear to safely get off the road or anything of the sort. The clutch pedal assembly bracket cracked on the left side and made the clutch pedal useless. I had to turn off the car when I stopped in the middle ... Read more

Incident date: Jul 15, 2026

Internal starter failure.

Incident date: Jul 27, 2026

Internal starter failure.

Incident date: Jul 27, 2026

The contact owns a 2026 Grand Design Recreational Solitude RV. The contact stated that there was a leak coming from the underbelly of the RV. A mobile technician from the local dealer inspected the vehicle and determined that it was due to a manufacturing issue. The black seal installed by the manufacturer was positioned too high, creating a gap that allowed water intrusion. There was the presence... Read more

Incident date: Jul 17, 2026

This issue began after I brought unrepaired recall concerns to the dealership’s General Manager and was told I would need to sign an NDA and failed to provide the recall part numbers as agreed. When I received my vehicle back, I immediately noticed physical changes to my instrument panel. I then reviewed four years of photos and videos stored on my original devices and discovered approximately t... Read more

Incident date: Jul 17, 2026

Incident date: Jun 3, 2025

The contact owns a 2025 Honda Odyssey. The contact stated that on four occasions while stopped at an intersection with the engine idling, the idle stop feature activated, and the vehicle unexpectedly shut off. The mechanic was able to restart the vehicle. There were other drivers behind the vehicle who started honking their horns. Several unknown warning lights were illuminated on the instrument p... Read more

Incident date: Jun 25, 2026

The contact owns a 2017 Honda Civic. The contact stated that while purchasing the vehicle, the contact became aware that the A/C was inoperable. Before purchasing the vehicle, the contact asked the dealer to replace the A/C condenser, and the component was replaced. The contact stated that three years later, the A/C compressor was replaced again, but the shaft seal was not replaced. The contact st... Read more

Incident date: Jul 22, 2026

I. Vehicle Purchase and Maintenance History In September 2020, I purchased this 2020 Ford F-150 new. II. Chronology of Defect and Repair Attempts Around 33,000 miles, the vehicle began exhibiting severe excessive oil consumption, an audible engine noise, and visible blue/gray smoke puffs emitting from the exhaust system. The following timeline outlines my exhaustive efforts to have Ford remedy ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog