Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Jul 31, 2025
Incident Timeline – Spontaneous Airbag Deployment Date: July 22, 2025 Vehicle: 2018 Honda Odyssey EX-L Registered Owner: [XXX] Driver at Time of Incident: [XXX] Location of Incident: [XXX] (just before the daycare) Primary Dealership Contact: Jasmine – Sons Honda Service Department Contacts [XXX] : Work: [XXX] Secondary number Personal phone: [XXX] Email: [XXX] [XXX] [XXX] Email: ... Read more
Incident date: Jul 31, 2025
Several times a month the infotainment system on my car completely freezes. When this happens, my blinkers do not work, my CarPlay does not work, I cannot use voice commands, I cannot play the radio or answer calls, the backup and parking sensors do not make an audible sound. The only way to fix this is to hold down the home button to restart the entire system which does take a few minutes so not ... Read more
Incident date: Jul 9, 2025
During normal driving, dash would display multiple warning lights. There would be traction control, ABS inactive, and transmission errors displayed on the screen. Twice, there was a loss of power steering while driving. All signs pointed to a CAN buss issue, but dealer could not/ would not find it. Doing research, I found that the CAN buss connector located behind the glove compartment was known i... Read more
Incident date: Jul 9, 2025
During normal driving, dash would display multiple warning lights. There would be traction control, ABS inactive, and transmission errors displayed on the screen. Twice, there was a loss of power steering while driving. All signs pointed to a CAN buss issue, but dealer could not/ would not find it. Doing research, I found that the CAN buss connector located behind the glove compartment was known i... Read more
HYUNDAI
KONA
(2023) - SERVICE BRAKES, HYDRAULIC; AUTOHOLD BRAKE SYSTEM/BRAKE HOLD:SOFTWARE
Jul 31, 2025
Incident date: Jul 31, 2025
The contact owns a 2023 Fisker Ocean. The contact received notifications of NHTSA Campaign Numbers: 24V499000 (ELECTRICAL SYSTEM), 24V466000 (STRUCTURE), 24V623000 (SERVICE BRAKES, ELECTRIC) and 24V865000 (SERVICE BRAKES, HYDRAULIC; AUTOHOLD BRAKE SYSTEM/BRAKE HOLD). The contact stated that upon starting the vehicle, the rearview camera failed to activate while the vehicle was in reverse(R), compr... Read more
Incident date: Jul 1, 2025
The contact owns a 2013 Kia Optima. The contact stated while driving 25 MPH, the engine seized. There was no warning light illuminated. The vehicle was towed to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 140,000.
Incident date: Jul 1, 2025
The car's steering wheel got locked out and air bags came out suddenly while car is still moving on the road and driver blocked and not able to do anything and hit the parked car on the street due to car's system malfunction. Since incident happened in the housing community area with speed 20-25 miles and not majorly hit anyone but reported to and inspected by city police inspected. This was the f... Read more
Crash
Incident date: Jul 1, 2025
The car's steering wheel got locked out and air bags came out suddenly while car is still moving on the road and driver blocked and not able to do anything and hit the parked car on the street due to car's system malfunction. Since incident happened in the housing community area with speed 20-25 miles and not majorly hit anyone but reported to and inspected by city police inspected. This was the f... Read more
Crash
HYUNDAI
IONIQ PLUG-IN HYBRID
(2021) - SERVICE BRAKES
Jul 31, 2025
Incident date: Jun 10, 2024
In early December my 2018 ram 2500 was giving error messages to service anti-lock braked and service Electronic brake system. On December 19, 2018 I took the Ram to the dealer and the cause was the HCU-ICU stating internal electrical failure. They installed a new (Control unit HCU - brake- anti-lock module. It was fine until October 2024 when the same errors (service Anti- lock brakes / Service e... Read more
HYUNDAI
IONIQ PLUG-IN HYBRID
(2021) - FUEL SYSTEM, GASOLINE
Jul 31, 2025
Incident date: Jun 10, 2024
The contact owns a 2017 Honda Ridgeline. The contact stated that while driving at various speeds with the windows rolled up, the contact was nauseated when he arrived at his destination. The contact stated that the vehicle was consuming an excessive amount of gasoline. The contact checked for leaks but found no signs of a leak. There were no warning lights illuminated. The contact had taken the ve... Read more
Incident date: Feb 1, 2025
Subject: Tire Safety Concern – BMW OEM Pirelli Cinturato P7 All Season (UTQG 500) 245 50 R19 I am writing to raise a serious vehicle safety concern involving the BMW OEM Pirelli Cinturato P7 All Season tires that came factory-installed on my leased 2022 BMW X3. These tires are labeled with a UTQG 500 treadwear rating, which typically implies a lifespan of 40,000 to 50,000 miles. Yet, all four of... Read more
Incident date: Feb 1, 2025
Subject: Tire Safety Concern – BMW OEM Pirelli Cinturato P7 All Season (UTQG 500) 245 50 R19 I am writing to raise a serious vehicle safety concern involving the BMW OEM Pirelli Cinturato P7 All Season tires that came factory-installed on my leased 2022 BMW X3. These tires are labeled with a UTQG 500 treadwear rating, which typically implies a lifespan of 40,000 to 50,000 miles. Yet, all four of... Read more
Incident date: Jul 1, 2025
The main seatbelt anchor cable (located near the drivers left side hip) broke during operation. This is a steel braided cable that secures the seatbelt to the seat. All strands of the cable severed entirely and left the driver unrestrained during operation. The broken part has been replaced by Rivian service. This is the third different vehicle in the last 30 days that this part has failed in ... Read more
HYUNDAI
KONA ELECTRIC
(2024) - STRUCTURE
Jul 31, 2025
Incident date: Jun 5, 2025
The contact owns a 2008 Volkswagen Beetle. The contact stated that while driving 35 MPH at night, there was an abnormal loud tapping and vibrating sound coming from the rear window glass. The contact was able to pull over safely and inspected the vehicle but could not determine the cause of the failure. The contact stated that while washing and drying the vehicle, the contact and her husband noti... Read more
Incident date: Jan 31, 2025
My wife was driving our 2022 Chrylser Pacifica when it died in the middle of an intersection in downtown Austin. She was in the turning lane waiting for the light to change when the auto stop/start feature activated. As the light turned green and she went to proceed, the car started up and then cut back off while simultaneously placing itself in park and all of the lights on the dash began blinkin... Read more
Incident date: Jan 31, 2025
My wife was driving our 2022 Chrylser Pacifica when it died in the middle of an intersection in downtown Austin. She was in the turning lane waiting for the light to change when the auto stop/start feature activated. As the light turned green and she went to proceed, the car started up and then cut back off while simultaneously placing itself in park and all of the lights on the dash began blinkin... Read more
HYUNDAI
TUCSON HYBRID
(2025) - WHEELS
Jul 31, 2025
Incident date: Jul 22, 2025
The contact owns a 2024 Honda Pilot. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the passenger's side front wheel. The contact stated that the sound became louder while driving over uneven pavement. The vehicle was taken to the dealer to be diagnosed but the cause of the failure could not be determined. The vehicle was not diagnosed or ... Read more
HYUNDAI
TUCSON HYBRID
(2025) - SUSPENSION:FRONT
Jul 31, 2025
Incident date: Jul 22, 2025
The contact owns a 2024 Honda Pilot. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the passenger's side front wheel. The contact stated that the sound became louder while driving over uneven pavement. The vehicle was taken to the dealer to be diagnosed but the cause of the failure could not be determined. The vehicle was not diagnosed or ... Read more
Incident date: Jul 31, 2025
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving on a highway at 60 MPH, the vehicle unintendedly decelerated to 25 MPH. The Electronic Power Control system (EPC) warning light was illuminated, and the message "Max Engine Speed - 3,000 RPM" was displayed. The local dealer was contacted and informed the contact that the VIN was not under recall. The vehicle was not d... Read more
Incident date: Jul 31, 2025
The car has been leaking water it has been coming through the speaker that’s in the roof. The car has a sunroof and is at the dealership for the second time for the same issue. First time it was there for 5 days and they can’t replicate the problem. The car smells like it’s growing mold or mildew. Concerns for electrical components being exposed to large amount of water.
Incident date: Jul 31, 2025
Dashboard and hologram in windshield went off - repeatedly went out when I hit bumps and then eventually caused all dashboard lights to come on even when the car was off (7/22). Subsequently dashboard cluster was replaced and repaired on (7/30) same day in the evening it began doing the same thing again. Hyundai notified again of issue on 7/31. Car purchased in April of 2025
Incident date: Jul 24, 2025
The contact owns a 2021 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. ... Read more
Incident date: Jul 31, 2025
When you accelerate & let off the gas pedal, the vehicle still accelerated for 2 seconds after you release the gas pedal. It is like there is a delay with drive by wire signal. This situation can cause rear end collisions & hard panic braking. Please recall this situation to prevent higher insurance cost & increased accidents!
Incident date: Jul 1, 2025
Pirelli p zero rs sizes 305/30/19 and 315/30/19 . These tires are track tires, no Tread. Unsafe when the road is wet. Ford should not have put these on a car for street use. Totally unacceptable and unsafe for use in other than hot and dry roads
Incident date: Jul 29, 2025
On [XXX], I was involved in a front-left collision while driving my 2020 Ford Mustang GT (VIN: [XXX] ) with my [XXX] daughter in the front passenger seat. She weighs approximately [XXX] and was properly seated with her seatbelt fastened. The only airbag that deployed was the driver’s knee airbag. The front passenger airbag did not deploy at all. After the accident, the FordPass system reported ... Read more
Crash
Incident date: Jul 23, 2025
The contact owns a 2023 Ford F-250 SD. The contact stated that while attempting to roll up the front driver's side window, the window partially rolled up. The contact stated that the front passenger's side window had experienced the same failure. There was no warning light illuminated. Additionally, the infotainment system had defaulted to a factory setting independently, causing the Forward Colli... Read more
Incident date: Mar 1, 2025
The contact owns a 2019 Chevrolet Equinox. The contact stated while driving approximately 20-30 MPH, the vehicle jerked and stalled, and the vehicle was nearly rear-ended. There was no warning light illuminated. The contact immediately made a turn into the nearby independent mechanic shop parking lot. The contact stated that the vehicle was able to restart; however, the failure recurred while the... Read more
Incident date: May 30, 2025
The car issued no warning, lights or messages prior to the damage. My [XXX] son was driving and the car started shaking which really scared him as he’s a new driver. I would say the safety of him and other drivers on the road were definitely put in danger. The vehicle has been inspected by a Ford dealership. They stated it had a broken flex plate and short block. Broken Flexplate; Diagnostic ... Read more
Incident date: Jul 8, 2025
My READING SERVICE BODY WAS INVOLVED IN READING TRUCK LLC RECALL #18E-021 READING TRUCK TECHNICHIAN INCORRECTLY INSTALLED THE REPAIR KIT, DRILLED HOLES IN THE WRONG LOCATION, COMPLETELY MISSED THE INTENDED SUPPORT BRACKETS IN CARELESS NEGLIGENCE DAMAGING MY SERVICE BODY. I CONTACTED READING TRUCK TO MAKE THEM AWARE OF MY SHOCKING DISCOVERIES ONLY TO BE SHUFFLED THRU SEVERAL EMPLOYEES AND COUNTLES... Read more
Incident date: Oct 1, 2024
Uncontrollable Sudden Acceleration 3 times while I drove the car, it suddenly and rapidly accelerated. Eventually, the car crashed and was totaled. The first time was 3/31/25 when my wife and I went to the car wash. To exit the car wash, I put the car in drive and lightly applied the accelerator pedal and suddenly the car accelerated rapidly and made a loud noise. I immediately braked and the ... Read more
Crash
2 injured
HYUNDAI
TUCSON HYBRID
(2025) - UNKNOWN OR OTHER
Jul 30, 2025
Incident date: Apr 1, 2025
AWD FAULT, PRE-COLLISION ASSIST AND HILL START ASSIST WARNINGS DISPLAYING IN CLUSTER.
Incident date: Jul 27, 2025
Fuel tank leaking.
Incident date: Jun 10, 2025
Friday, I was stuck in traffic when I noticed my temperature rising. I couldn’t pull to the side or turn my car off or do anything to get me safely out of the situation, my car then reached at what I last seen 275 degrees before shutting down. I had to leave my car setting as it was smoking and undrivable at this point. Later that night I got my car back home and upon further inspection my fan h... Read more
Incident date: Jul 20, 2025
ABS Control Module total failure No warnings appeared prior to the total failure of the ABS Control Module to indicate that the car needed servicing. ABS would have failed in an emergency braking according to the dealership. Just driving the car without knowing the ABS had issues put my family at risk. After the lights appeared I took it to the dealership who performed the diagnostics and determin... Read more
Incident date: Jul 30, 2025
Whining noise upon acceleration, replacement transmission recommended by Toyota dealer. Defective UA80F installed.
HYUNDAI
SANTA FE SPORT
(2013) - AIR BAGS
Jul 30, 2025
Incident date: Jul 13, 2025
Restraint Module went bad and after I looked it up online this was a recall for my year make and model.
HYUNDAI
SANTA FE SPORT
(2017) - ENGINE AND ENGINE COOLING
Jul 30, 2025
Incident date: Jul 23, 2025
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming out of the exhaust pipe, and the vehicle experienced a rough idle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the short block needed to be re... Read more
HYUNDAI
SANTA FE SPORT
(2017) - ENGINE
Jul 30, 2025
Incident date: Jun 9, 2025
I own a 2023 Nissan Rogue 4D 4Wd SI. The air conditioner went out. Took it to the shop and was told the coolant was low. No vehicle warning indicated. Made appointment with Nissan was advised the water pump malfunctioned. Internet inquiries resulted in multiple owners of this vehicle reporting catastrophic engine failures as a result of water pump failure. Some failures occurred suddenly with no w... Read more
Incident date: Jul 1, 2025
While driving, the sunroof on my 2025 Kia Telluride exploded. I had the it closed, so at first I didn't know what had happened. It sounded like I was shot. I was not able to pull over right away due to traffic. However, I heard the glass and figured out what had happened. Nothing struck my car. When I was able to get out and look at it, the glass was protruding outwards and a huge hole was left in... Read more
Incident date: Jul 1, 2025
The contact owns a 2017 Ford Edge. The contact stated that while replacing the spark plugs, the contact noticed that the coolant level was significantly low, and the check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine had failed due to coolant intrusion in the engine. The vehicle was not repaired. The manufacturer was notified... Read more
Incident date: Jul 1, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at 35-40 MPH, the vehicle started shuddering, shifted into gears unintendedly and failed to exceed 4 RPMs and 10 MPH. The messages "System Failure Mileage" and "Parking Not Available" were displayed. The vehicle was towed to the local dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer... Read more
Incident date: Jul 30, 2025
Component/system failed: Engine and Power Train. Available for inspection: Yes, the vehicle is currently at the dealership. After a loud ticking/knocking noise from the engine began, the car lost power while driving. It matches symptoms associated with Kia’s known connecting rod bearing failure issue (covered under Recall SC176 and Campaign PI2002A). There were no warning lamps at first, but lat... Read more
Incident date: Jul 30, 2025
Component/system failed: Engine and Power Train. Available for inspection: Yes, the vehicle is currently at the dealership. After a loud ticking/knocking noise from the engine began, the car lost power while driving. It matches symptoms associated with Kia’s known connecting rod bearing failure issue (covered under Recall SC176 and Campaign PI2002A). There were no warning lamps at first, but lat... Read more
Incident date: Jul 30, 2025
Component/system failed: Engine and Power Train. Available for inspection: Yes, the vehicle is currently at the dealership. After a loud ticking/knocking noise from the engine began, the car lost power while driving. It matches symptoms associated with Kia’s known connecting rod bearing failure issue (covered under Recall SC176 and Campaign PI2002A). There were no warning lamps at first, but lat... Read more
HYUNDAI
SANTA FE HYBRID
(2024) - SUSPENSION
Jul 30, 2025
Incident date: Jul 18, 2025
**Vehicle:** 2021 Hyundai Palisade Calligraphy, ~75,000 miles. Purchased February 2025. **Problem 1 - Forward Camera Failure:** The forward-facing camera system controlling lane keeping assist, emergency braking, and lane departure warning has completely failed. Dashboard warnings appeared in recent weeks including "Check Forward Safety system" and "Forward Safety system disabled" before total fa... Read more
HYUNDAI
SANTA FE HYBRID
(2024) - SEATS
Jul 30, 2025
Incident date: Jul 18, 2025
The Air Bag Light remain on . The vehicle was checked in a scanner and the codes B1312 and B1319 where found..I want to know if are recalls for this car. If yes What dealer in Puerto Rico can repair it.
HYUNDAI
TUCSON PLUG-IN HYBRID
(2024) - POWER TRAIN
Jul 30, 2025
Incident date: Jul 25, 2025
Component/System That Failed: The 10R80 automatic transmission in my 2018 Ford F-150 3.5L EcoBoost has become essentially undrivable at 89,900 miles. The transmission will attempt to upshift from 1st gear through each gear unsuccessfully until it reaches 6th gear, at which point it refuses to downshift. The only way to exit 6th gear is by taking the vehicle completely out of drive. This transmissi... Read more
Incident date: Jul 30, 2025
ting to formally report an ongoing and unresolved safety issue with my vehicle that poses a serious risk both to myself and others on the road. The core issue appears to involve high-voltage faults and CAN bus voltage exceeding threshold limits—likely tied to the vehicle’s telematics system. Despite this, the vehicle is currently not communicating properly, and the diagnostics data are incons... Read more
Incident date: Jul 30, 2025
ting to formally report an ongoing and unresolved safety issue with my vehicle that poses a serious risk both to myself and others on the road. The core issue appears to involve high-voltage faults and CAN bus voltage exceeding threshold limits—likely tied to the vehicle’s telematics system. Despite this, the vehicle is currently not communicating properly, and the diagnostics data are incons... Read more
HYUNDAI
IONIQ PLUG-IN HYBRID
(2019) - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Jul 30, 2025
Incident date: Apr 25, 2025
After having our car repaired per NHTSA recall 25V-282 we are still having issues with malfunctions of the backup camera system including warning messages that the camera is unavailable during attempts to drive in reverse.