Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Apr 7, 2025
The contact's father owns a 2013 Chevrolet Blazer. The contact stated that while his father was driving at approximately 40 MPH straight forward, the brake pedal was depressed, and it traveled to the floorboard. Then, the brake pedal was lifted, and the brake pedal traveled a second time to the floorboard. The vehicle did not slow down as intended, and the vehicle crashed into the rear of another ... Read more
Crash
1 injured
Incident date: Jul 26, 2025
The contact's father owns a 2013 Chevrolet Blazer. The contact stated that while his father was driving at approximately 40 MPH straight forward, the brake pedal was depressed, and it traveled to the floorboard. Then, the brake pedal was lifted, and the brake pedal traveled a second time to the floorboard. The vehicle did not slow down as intended, and the vehicle crashed into the rear of another ... Read more
Crash
1 injured
Incident date: Aug 5, 2025
For the third summer in a row, this vehicle has had a "hybrid/battery/engine" issue which has caused the vehicle to stop in the middle of traffic, specifically at start/stop intersections during high traffic times - the first time was on a vacation road trip about 600 miles away from home, the second time was in town while we had our three kids in the vehicle, and this most recent time thankfully ... Read more
HYUNDAI
TUCSON HYBRID
(2025) - FUEL SYSTEM, DIESEL
Aug 5, 2025
Incident date: Jul 28, 2025
The contact's husband owns a 2020 Ford F-350. The contact stated that while her husband was driving at unknown highway speeds, the vehicle stalled without warning. The vehicle was towed to a dealer, where it was diagnosed with a high-pressure fuel pump failure. The contact was informed that part to do the repair was on backorder, and the vehicle was towed back to the contact's residence. The conta... Read more
HYUNDAI
TUCSON HYBRID
(2025) - POWER TRAIN
Aug 5, 2025
Incident date: Jul 28, 2025
Hello. This vehicle ,2016 Dodge Journey has had repeat transmission problems . It should of been recalled under S44 as the date of production was Sept 2015, engine, 3.6L. and automatic transaxle (DG2) .. It is again at Crown Dodge for the repeat transmission problem .. The Crown Dodge Dealership has been paid for this recurring transmission since 2021when the vehicle had only 59,000 miles on ... Read more
HYUNDAI
TUCSON HYBRID
(2025) - FUEL/PROPULSION SYSTEM
Aug 5, 2025
Incident date: Jul 28, 2025
My car has been "losing power" while driving. While driving and pressing the gas pedal, the car will stop accelerating and kind of goes into an idle state. Highly dangerous! It happened the other day while I was attempting to enter traffic. It has been happening off and on for the last 2 weeks and has been happening more frequently, meaning several times a day. It seems to happen more often when t... Read more
Incident date: Jun 7, 2025
I was driving my new 2025 Tucson on a 2400 mile trip. On the way back the entire dashboard went black and I got a big red notice. No signal. Could not see anything. No speedometer no nothing after while a black screen went away and I got the regular screen back but it had all of the fault lights lit up. This happened periodically through the whole trip. In addition, the heads up display worked per... Read more
Incident date: Jun 7, 2025
I was driving my new 2025 Tucson on a 2400 mile trip. On the way back the entire dashboard went black and I got a big red notice. No signal. Could not see anything. No speedometer no nothing after while a black screen went away and I got the regular screen back but it had all of the fault lights lit up. This happened periodically through the whole trip. In addition, the heads up display worked per... Read more
Incident date: Aug 1, 2025
The following safety recall was for the same model years and equipment as my 2014 Chevrolet SS for failed detection systems due to water intrusion. GLOBAL SAFETY FIELD INVESTIGATIONS DCS5011 URGENT - DISTRIBUTE IMMEDIATELY Date: April 2, 2019 Subject: N172097060 - Special Coverage Side Blind Zone Alert Module Water Intrusion 2013 - 2016 Chevrolet Cruze 2014 - 2015 Chevrolet Impala 2013 - 2017 GM... Read more
Incident date: Jul 26, 2025
Vehicle stalls at lights and in traffic because of the START / STOP system GM has put in this 2019 Malibu. This is dangerous as the vehicle moves if on incline (sometimes backwards). There is no control. The vehicle then has to be shifted into PARK and then restarted. THIS HAPPENED July of 2024 and August 2025
Incident date: Jul 26, 2025
Vehicle stalls at lights and in traffic because of the START / STOP system GM has put in this 2019 Malibu. This is dangerous as the vehicle moves if on incline (sometimes backwards). There is no control. The vehicle then has to be shifted into PARK and then restarted. THIS HAPPENED July of 2024 and August 2025
Incident date: Jul 26, 2025
Center console cup holder base failure causing items to fall through and into the interior of the console. My key fob fell through the bottom and required nearly an hour to be retrieved. The problem is persistent with anything placed into the cup holder. This issue is common and well documented on forums and social media.
Incident date: Aug 5, 2025
On [XXX] Jim Ellis Kia of Kennesaw performed Recall SC284 on my 2013 Kia Soul (VIN: [XXX] ), replacing the HECU fuse. The next day, [XXX], the vehicle lost acceleration while driving, produced a muffled engine sound, and became barely able to move forward, creating an unsafe driving condition. At no point did the check engine light illuminate, even though the vehicle was experiencing severe driva... Read more
Incident date: Jul 26, 2025
Backup camera no longer works; when in reverse, the screen is totally blank, no image and no guide lines.
Incident date: Jul 31, 2025
Touchscreen glitches by itself, clicking randomly on the screen and is unresponsive to touch. It started after 2 years of use after purchasing new, and has not resolved. Heat seems to make it worse. It is a safety issue as it'll click out of navigation, or become difficult/impossible to change settings.
Incident date: Jul 20, 2025
While driving my 2021 Cadillac Escalade to Utah, the engine completely locked up and failed without warning. The vehicle had to be towed to a GM-authorized dealership. Upon inspection, the dealership confirmed the failure was directly related to an active safety recall on the vehicle. Prior to the failure, there were no check engine lights or no other warning lamps, messages, or symptoms. The fai... Read more
Incident date: Jul 20, 2025
While driving my 2021 Cadillac Escalade to Utah, the engine completely locked up and failed without warning. The vehicle had to be towed to a GM-authorized dealership. Upon inspection, the dealership confirmed the failure was directly related to an active safety recall on the vehicle. Prior to the failure, there were no check engine lights or no other warning lamps, messages, or symptoms. The fai... Read more
Incident date: Jul 20, 2025
While driving my 2021 Cadillac Escalade to Utah, the engine completely locked up and failed without warning. The vehicle had to be towed to a GM-authorized dealership. Upon inspection, the dealership confirmed the failure was directly related to an active safety recall on the vehicle. Prior to the failure, there were no check engine lights or no other warning lamps, messages, or symptoms. The fai... Read more
Incident date: Jun 16, 2025
I have taken my car in twice due to my car braking when there is not a vehicle and or object in front of me but there are vehicles right behind me that have to brake but Crain denies that there are any issues. My engine light came on a couple of weeks ago and I took it to Auto Zone to have a diagnostic test done. The report states that it has something wrong with the transmission/transmission lin... Read more
Incident date: Jun 16, 2025
At about 8,200 miles I got the low oil warning light. I had to add a quart of oil and get it to the dealership. The dealership confirmed there was an issue with 6 cam bridge bolts and clean the engine of all the leaked oil.
Incident date: Aug 4, 2025
The contact owns a 2013 Ford F-150. The contact stated while driving 10 MPH, the speedometer went to 0 MPH, and the transmission failed to shift out of 1st gear. The contact shifted into neutral and shifted back to drive; however, the transmission still failed to upshift into second gear. The check engine warning light and the service vehicle soon warning light was illuminated. The vehicle was tak... Read more
Incident date: Apr 4, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds on several occasions, there was white smoke coming from the exhaust pipe, and the check engine warning light was illuminated. The vehicle was steered to the side of the road and was inspected. The contact continued driving, but the vehicle shuddered and lost motive power. The vehicle was taken to an indepe... Read more
Incident date: Apr 4, 2025
The fuel tank brackets broke which I was driving. The gas tank was about 4 inches from dragging on the road. Also there was a severe grinding noise associated with this incident.
HYUNDAI
SANTA FE SPORT
(2014) - POWER TRAIN
Aug 4, 2025
Incident date: Jul 2, 2025
The CVT transmission in my 2019 Nissan Rogue failed unexpectedly at approximately 45,000 miles, just one year after the factory warranty expired. I first noticed issues on July 4, 2025, when the vehicle began hesitating and jerking in idle and occasionally during acceleration. On Monday, July 7, I drove it to a certified Nissan dealership for inspection, and during that drive, the check engine lig... Read more
Incident date: Jul 27, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving and making right turns at undisclosed low speeds, there was an abnormal growling sound coming from the rear end of the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the rear drive unit had failed and needed to be replaced. The vehicle was repaired under an unknown Ford TSB. The manufa... Read more
Incident date: Jul 17, 2025
The steering wheel sticks when you try to turn it. The best example of what happens is when you're driving on a fairly straight road, you typically make small steering adustments to keep your car in it's lane. What happens is, when you try to turn the steering wheel it "sticks" and doesn't move and so you turn harder than what would be normal to turn it. So you have to turn the wheel harder to ... Read more
Incident date: Jul 17, 2025
I am submitting this supplemental complaint regarding a repeated and dangerous brake failure in my 2025 Hyundai Palisade. This is a follow-up to my original complaint submitted in July 2025. On multiple occasions while driving at low speeds (around 5 mph), including turning into driveways or approaching intersections, the braking system failed to respond properly. The brake pedal felt like it los... Read more
Crash
Incident date: Aug 4, 2025
The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving with cruise control mode set at 55 MPH, the vehicle independently accelerated to 98 MPH, and then the vehicle lost motive power. Additionally, the contact stated that the vehicle had failed to turn off upon pressing the Engine Start/Stop button. No warning light was illuminated. The vehicle was able to restart and was t... Read more
Incident date: Apr 23, 2025
Dealer says that Power Steering control unit/steering rack needs to be changed. Looks like same recall was there(17V-595) but my vin number is not in Mercedes system to be fixed. Happens when park. Steering was not working, van needs to be towed. Can you check if that should be part of recall?
Incident date: Apr 23, 2025
The C-Pillar garnish fell off both sides of my rear view a while ago.
Incident date: Apr 23, 2025
on or about 7/29/2025 while driving at approx 45 mph (2018 Dodge Ram Rebel) - multiple dash warning lights came on. Parked at safe location. Vehicle would not start and again multiple dash lights came on, steering wheel tight. Had vehicle towed to Reedman Dodge Langhorne, Pennsylvania. Service Rep said vehicles needs replaced drive train and other electrical work costing $5,000.00. Vehicle h... Read more
Incident date: Aug 4, 2023
on or about 7/29/2025 while driving at approx 45 mph (2018 Dodge Ram Rebel) - multiple dash warning lights came on. Parked at safe location. Vehicle would not start and again multiple dash lights came on, steering wheel tight. Had vehicle towed to Reedman Dodge Langhorne, Pennsylvania. Service Rep said vehicles needs replaced drive train and other electrical work costing $5,000.00. Vehicle h... Read more
Incident date: Aug 4, 2023
The contact owns a 2023 Ford Bronco Sport. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image occasionally appeared blank, and the image was also occasionally frozen. The dealer was contacted, and informed the contact that the VIN was included in NHTSA Campaign Numbers: 25V442000 (Back Over Prevention) and ... Read more
Incident date: Aug 4, 2023
The contact owns a 2023 Ford Bronco Sport. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image occasionally appeared blank, and the image was also occasionally frozen. The dealer was contacted, and informed the contact that the VIN was included in NHTSA Campaign Numbers: 25V442000 (Back Over Prevention) and ... Read more
Incident date: Jun 27, 2025
Engine shots off while on the automatic stop and go idle . It is being doing it for a while but it is happening more often even with the auto idle off and it even happened at the freeway. It gives me a message to put it in park or neutral and turn the engine on manually. Making this a very dangerous situation because cars behind me don’t know that my engine suddenly shots off. Thanks
Incident date: Jun 27, 2025
Engine shots off while on the automatic stop and go idle . It is being doing it for a while but it is happening more often even with the auto idle off and it even happened at the freeway. It gives me a message to put it in park or neutral and turn the engine on manually. Making this a very dangerous situation because cars behind me don’t know that my engine suddenly shots off. Thanks
Incident date: Jun 27, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not ... Read more
Incident date: Sep 28, 2024
The contact owns a 2023 Tesla Model Y. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the steering wheel, and the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not ... Read more
Incident date: Jul 24, 2025
The EPS began sporadically and severely jerking the steering very powerfully while driving and stationary and draining the battery at an accelerated rate necessitating multiple replacements of and charging 2 batteries to get to and from my job and anywhere else making everyday life very difficult beginning in early 2024. A couple months before this issue became a daily and constant occurrence in i... Read more
Incident date: Aug 2, 2025
The EPS began sporadically and severely jerking the steering very powerfully while driving and stationary and draining the battery at an accelerated rate necessitating multiple replacements of and charging 2 batteries to get to and from my job and anywhere else making everyday life very difficult beginning in early 2024. A couple months before this issue became a daily and constant occurrence in i... Read more
Incident date: Aug 4, 2025
Forward Collision system and rear collision system (Park sense) are malfunctioning/not operating properly. Dealer stated that it is a "known issue with no known fix." I had two incidents that almost resulted in accidents before I assumed that the system was not working properly. There a no warning lights or indicators showing faults with the systems.
Incident date: Dec 1, 2023
THE STEERING MOVED SUDDENLY BY ITSELF; several times on highways. Never had a vehicle do that before.
Incident date: Dec 1, 2023
I am writing to report severe safety concerns involving my Tesla Model Y. Without any accident or impact, my vehicle experienced a mechanical failure on [XXX}, when the front left tire detached, making the car immobile. The vehicle had approximately 31,500 miles and no prior damage or accident history. Tesla towed the car for repairs. However, during the repair process, I discovered that the vehi... Read more
Incident date: Aug 4, 2025
The Acura key has a hinge on it with a release button and a spring where the keys open when the button is pressed and the key locks in place. The locking mechanism on the hinge failed. This means that when enough items are on a keychain on the key the weight will rotate the keys into a lever and pull the car into the off position on its own while driving on the road. My car has turned off withou... Read more
Incident date: Aug 4, 2025
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the message "Power Reduced" was displayed, and the vehicle decelerated and failed to exceed 30 MPH. The contact was able to drive to the destination and turned off the vehicle; however, the vehicle failed to restart and was towed to the residence. There was no warning light illuminated. The veh... Read more
Incident date: Aug 4, 2025
The contact owns a 2022 GMC Yukon. The contact stated that the turn signals audible sound failed to operate as designed. Additionally, while reversing into a parking spot, the vehicle turned off while going over a bump. The message "Park" was displayed after restarting the vehicle. The contact stated that while driving 25 MPH over a bumpy road surface, the vehicle turned off and the brakes became ... Read more
Incident date: Jul 1, 2025
My sight turn off when out side temperature in cold, or raining hard, fog on wind shield. Sony when the weather seem perfect all safety systems turn off. I have told my dealer about this event with no real positive answer. The pit system on compute and said it was working as designed so best auto and most reliable on road does not seem to be true
Incident date: Aug 4, 2025
Unresponsive and delayed acceleration when pressing the accelerator at highway speed. There is no reaction once the accelerator is pressed, engine does not increase rpm and no increase in speed for 1-2 seconds. This lag in any acceleration has caused multiple dangerous situations and needs to be investigated.
Incident date: Jun 1, 2024
The contact owns a 2017 Jayco Precept built on a 2016 Ford Motorhome Chassis. The contact stated while driving approximately 55 MPH, there was smoke coming from the rear of the RV. The contact pulled over to the side of the roadway and stopped the RV. The RV was towed to the local repair center, where it was diagnosed and determined that hydraulic fluid had leaked onto the exhaust pipes, causing t... Read more
Incident date: Jun 1, 2024
The contact owns a 2017 Jayco Precept built on a 2016 Ford Motorhome Chassis. The contact stated while driving approximately 55 MPH, there was smoke coming from the rear of the RV. The contact pulled over to the side of the roadway and stopped the RV. The RV was towed to the local repair center, where it was diagnosed and determined that hydraulic fluid had leaked onto the exhaust pipes, causing t... Read more