Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
HYUNDAI
SANTA FE SPORT
(2014) - UNKNOWN OR OTHER
Sep 10, 2025
Incident date: Sep 7, 2025
Rear camera is not aligned off by 8 inches. This is a safety hazard potential damage accident or loss of life please investigate. Dealership said nothing they can do until a recall is issued. Dealership hit bumper on routine service says nothing sure what happened
HYUNDAI
SANTA FE SPORT
(2014) - UNKNOWN OR OTHER
Sep 10, 2025
Incident date: Sep 7, 2025
Vehicle Information: 2024 Hyundai Santa Fe Hybird SEL VIN: [XXX] Purchased date: [XXX] (Less than one year) Mileage at incident: 12,753 Incident date: [XXX] Dealer: Kengarff Downtown Hyundai Summary of Problem: I am filing this complaint because of a serious safety concern caused by clear dealership negligence and potential engine failure. During a routine service, the dealership failed to ad... Read more
Incident date: Jun 1, 2025
Issue Description GPS freeze: The navigation system remains stuck at one location even when the vehicle is moving. Park Assist not available. FSD not available. Rear camera shows black screen, completely disabling reverse visibility. These issues occur intermittently, often lasting for days, and then resolve themselves unexpectedly. Unfortunately, when scheduling service, the problem often disapp... Read more
Incident date: Jul 28, 2025
Owner: [XXX] VIN: [XXX] Vehicle: 2014 Hyundai Santa Fe Sport My daughter purchased this vehicle in April 2025 from a licensed Chrysler dealership. On [XXX], the engine suddenly seized while driving, without warning, and would not restart. This VIN was part of Recall 17V-226 (Hyundai Campaign 162). Dealer records show the recall was closed with inspection only (“engine inspection, oil, dipst... Read more
Incident date: Jul 28, 2025
The contact owns a 2013 Ford F-150. The contact stated that while driving at 65 MPH, the transmission unexpectedly downshifted. No warning lights were illuminated. In addition, the contact stated that the instrument cluster blinked off and on. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. In addition, the contact stated that when the vehicle was purchased in 2023,... Read more
HYUNDAI
SANTA FE SPORT
(2017) - AIR BAGS
Sep 10, 2025
Incident date: Sep 10, 2025
The contact owns a 2023 Chevrolet Malibu. The contact stated that while driving 30-35 MPH, another vehicle collided with her vehicle on the rear end of the vehicle as well as the rear passenger side. The contact mentioned that the seat belt did retract during the impact. The air bags on the front driver and passenger sides deployed partially. The vehicle was still drivable. The insurance compan... Read more
Crash
Incident date: Aug 31, 2025
The contact owns a 2014 Honda Accord. The contact stated that while driving at various speeds and depressing the brake pedal, the vehicle delayed while responding, causing the braking distance to become extended. The contact stated that while driving 55 MPH and attempting to overtake another vehicle, the vehicle suddenly experienced reduced motive power, and the contact was able to return to the l... Read more
Incident date: Aug 31, 2025
Transmission whine Owners of 2017–2022 Toyota Highlanders, 2017–2020 Siennas, and 2018–2020 Camrys are experiencing serious transmission issues—including high-pitched whining, erratic shifting, clunks, hesitation, and premature failure. These vehicles are equipped with the UA80F (AWD) and UA80E (FWD) 8-speed automatic transmissions.
Incident date: Sep 10, 2025
With a heavy downpour of rain the bsm flashes off, then after sitting for a few hours the car battery dies and the key fob is not recognized in the vehicle. Took it to a dealership and it stopped doing it. Code that are thrown have to do with some computer communication failing. I have had the car die on me 4 times in the last year that I’ve had it.
Incident date: Sep 10, 2025
Reported a burning oil/chemical smell to the Ford service center early August and was told nothing was wrong. 2 days ago same smell appeared accompanied with large amount of smoke while driving. Immediately stopped and found flames behind drivers side front tire in engine. Put out the fire ourselves with fire extinguisher and was towed to nearest Ford service center. Ford states was a mechanical i... Read more
Fire
Incident date: Sep 10, 2025
Never had a problem with car before went on freeway to get up to speed n the speedometer was dropping so I pull to side of freeway shut car off turn car back on here clunk clunk shut car off no check engine light was on or has been on no oil light was on nothing get car towed back to safe place well check fluid n oils bone dry cars engine blows just started reading n I guess 2005 goes. Threw oil w... Read more
Incident date: May 20, 2025
Driving 75 down the highway and my car all of a sudden went into limp mode causing my car to slow down dramatically lights flashing and beeping saying engine malfunction see manual power reduce service now. Could not accelerate luckily we got to slowly roll off the highway, but it could’ve been super dangerous because cars were going so fast. Had to get it towed and then went to a Nissan dealers... Read more
Incident date: Mar 1, 2025
The contact owns a 2013 Honda Accord. The contact received an NHTSA recall email alert for NHTSA Campaign Number: 25V422000 (POWER TRAIN). After contacting the dealer, who confirmed the VIN inclusion in the recall, an appointment was scheduled. The vehicle was taken to the dealer for the recall repair; however, upon inspection, the dealer determined that the driveshaft did not require replacement.... Read more
Incident date: May 10, 2025
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving approximately 30 MPH, the vehicle stalled. The contact had to press the PUSH-to-Start button several times for the vehicle to restart. The contact stated that the lights were out on the gear shifter. The driver was able to shift to park and then continued driving. The vehicle was taken to the local dealer, where it wa... Read more
Incident date: Aug 13, 2025
On 6/4/2025 while driving my truck, I noticed smoke coming out of vents of the front passenger side of vehicle. I got out of truck and went to open passenger door to investigate and the engine ignited. A neighbor called 911 and the local fire department responded. I contacted my insurance company. They had the truck towed so their investigators could examine it. The cause was classified as indete... Read more
Fire
Incident date: Aug 13, 2025
In february 2025 I had taken to the garage the first moment the check engine light came on and had to have the catalytic convertor replaced, costing me over 4300.00 It could have caught on fire the garage said. I have all documention and reciepts for all work since I have had the vehicle I am the 2nd owner and still making payments on this. I have kept up to date on every oil change and have the p... Read more
Incident date: Aug 13, 2025
The contact owns a 2021 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact stated that after shifting from drive(D) and back, the failure had self-corrected; however, the failure later reoccurred. The contact stated that on several occasions during the failure, the vehicle was nearly c... Read more
Incident date: Sep 1, 2025
Sway bar light is flashing - Research says that it could be unsafe to drive- took it in for repair today 9/10/25 - vehicle under warranty until December. Vehicle repaired "for now" was advised to have checked on next oil change verbally. At this time the vehicle will be out of warranty. (3 years - only has 23680 mile currently) but warranty ends at this point. Why should i be responsible for an i... Read more
Incident date: Aug 27, 2025
The driver seat will move without any input from the driver, it will move forward and also tilt as far forward as possible smashing the driver in the seat. It will do this when parked after starting the vehicle and it has also done it while DRIVING which impedded my ability to control the vehicle. This situation is incredibly dangerous but when I've taken it to the dealer they refuse to troublesho... Read more
Incident date: Jun 30, 2025
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving 65 MPH, the passenger’s side exterior A-pillar trim detached from the vehicle and flew off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000... Read more
Incident date: Jun 30, 2025
See attached document for complaint.
Incident date: Aug 14, 2025
Seat restraint malfunction that prevents the air bag from working properly. Dealer is aware of this problem but has not been able to correct it.
Incident date: Sep 9, 2025
Within one month of purchase, the airbag warning light illuminated and has remained on continuously. A separate dealership later confirmed the airbag system is defective and may not deploy in an accident. This is a serious safety defect that was not disclosed to me at the time of sale. Additional Issues: •On July 14, 2025, I dropped the car off for prolonged starting issues. I was told the vehi... Read more
Incident date: Aug 14, 2025
Rear backup camera does not function. Either gives a blank image or a flipped/reversed image or a very grainy image. It has been properly inoperable for years, since at least 10/1/2022. Why were Explorers not included in recall 25V57200? The cameras were the same as the Edge and Expedition which were included, and I believe the same for the Mustang.
Incident date: Apr 10, 2025
The back up camera is distorted, upside down, or shows not available. I believe this year of Ford escape should be included in the current recall.
Incident date: Sep 8, 2025
My wife went to back out of our driveway. She was on the side of the driveway in some stones. She put the F150 into 4 Wheel High which she has done numerous times. She shifted the truck into reverse with her foot on the brake and the truck accelerated and hit a tree 10' away from the rear of the truck, The truck has been taken for evaluation. I have to report my truck accelerated on its own. I cal... Read more
1 injured
Incident date: Aug 20, 2025
While driving my 2022 Kia sorento on the interstate a sudden check engine light illuminated and the car totally stalled out with a severe decrease in power causing me to almost be rear ended by interstate traffic before I could get off the road safely. After taking the vehicle to the dealership for diagnostics I was informed there was a P1C2D03 trouble code which is associated with the 8 speed du... Read more
Incident date: Sep 5, 2025
upper control arm cracked which is a safety violation and should be a recall. TRW 52106776 Control arm is the cracked part in the picture My son replace both control arm and send it for alignment total cost was as below; Parts $280 + Alignment $192.59= $472.59 I like Dodge to refund me for $460
Incident date: Sep 6, 2025
My 2021 Chevrolet Tahoe suddenly shaked and the engine shut off and on and nearly stalled on the road. I towed the car to the servicing dealer who has not been able to fix the issue. There is a national recall for the issue for the month of September 2021 Safety recall N212332040 for this issue but NHTSA has not added my car. NHTSA must include my car with the same issue and built in during the sa... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - ELECTRICAL SYSTEM
Sep 9, 2025
Incident date: Feb 15, 2025
This will be our second Balmar alternator that failed. The original alternator was replaced in March 2025 after the alternator basically melted. In April the new alternator was no longer charging the battery. It was finally serviced in July 2025. The dealership replaced a sensor and the recall to reduce the alternator output was performed. The recall was supposed to prevent the alternator fro... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - STEERING
Sep 9, 2025
Incident date: Feb 15, 2025
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and making a turn, the steering wheel was sticking while making the turn, and after making the turn, it required an extra effort to turn the steering wheel. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the ... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - FORWARD COLLISION AVOIDANCE: WARNINGS
Sep 9, 2025
Incident date: Feb 15, 2025
Pre-Collision System Malfunction, Hybrid System Malfunction, AWD System Malfunction suddenly when restarting the vehicle. Towed to Toyota of Downtown LA dealership. Toyota of Downtown LA Service tells me that the CPU on my relative new Sienna 2022 was fried from jump start when Sienna starting-battery was low. It was done by a AAA professional, I doubt that is the reason for the fried CPU. I b... Read more
Incident date: Sep 1, 2025
Experiencing what is described as sticky steering. Driving the car on the highway the steering feels stuck and hard to maneuver, making correction tricky. This is dangerous and mostly occurs when driving on the highway at high speed.
Incident date: Sep 8, 2025
erratic shifting and eratic slipping gears , first happened while on highway and then it wouldnt go in any gear besides reverse and would say transmission overheat wait 5 min . caused another veihcal behind me to slam on there brakes and they ended up getting rear ended from the car behind them ..... all becouse of my cars tcm or transmission issues>!!!! also not too mention ` random unusual noise... Read more
Crash
2 injured
Incident date: Sep 4, 2025
We started to notice a rough idle when starting the vehicle, the check engine light came on. The rough idle continued to get worse. We took it to a Certified Mechanic to have it inspected. Based upon the check engine status, they did further diagnosis through various tests. They determined that the coolant appeared to be seeping into the #1 cylinder. They checked the Ford website for any recalls ... Read more
HYUNDAI
TUCSON HYBRID
(2022) - ENGINE
Sep 9, 2025
Incident date: Sep 6, 2025
Engine auto off at an intersection. Would not restart. Burned up starter. Towed to Honda dealership. Rod bearing spun causing catastrophic damage to engine. Honda Care Extended warranty is covering at least part of the cost to replace either the shortblock, or possibly replace entire engine. No decision on which just yet.
HYUNDAI
TUCSON HYBRID
(2022) - POWER TRAIN
Sep 9, 2025
Incident date: Sep 6, 2025
Engine light blinking. Code P1327
HYUNDAI
TUCSON HYBRID
(2022) - STRUCTURE:FRAME AND MEMBERS
Sep 9, 2025
Incident date: Sep 6, 2025
The contact owns a 2005 Chevrolet Colorado. The contact stated that while driving at an undisclosed speed, there was a loud banging sound coming from the rear of the vehicle. Upon inspection, the contact discovered that the side frame of the vehicle was fractured. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mi... Read more
HYUNDAI
SANTA FE SPORT
(2016) - POWER TRAIN
Sep 9, 2025
Incident date: Sep 7, 2025
The car is reporting service 4WD, they are saying the PTU is bad. Took it into the dealership today.
Incident date: Aug 1, 2025
Auto braking system went off when I was at stop light & began to move forward (was 2nd in line of cars) and I accelerated. On the roadway, there are construction 'steel plates' laying on the ground in the area that all cars must drive over (I have driven over them in my same Blazer before) because we have no choice. One I pressed on gas & began moving over those plates, the Blazer stopped itself V... Read more
Incident date: Sep 7, 2025
The back up camera has been switching on and off, and now is inoperable.
Incident date: Sep 9, 2024
The key does not release when in park! I have to adjust the steering wheel and gear shift multiple times to get it to release. This has been going on for a while and the truck only has 27,000 miles. I've called multiple chevy dealers (including the one I bought it from) they all want a 250 diagnostic fee! This should be under warranty. This problem is dangerous. I have seen I am not the only one h... Read more
Incident date: Aug 1, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Recently, th... Read more
Incident date: Aug 28, 2025
We just recently had the cam shaft and lifters replaced, as the vehicle began experiencing a knocking sound. The repair was supposedly completed, and they gave the truck back. We took the truck back in within a week, bc we continued to hear the sound. They sent it back saying they didn’t hear anything after test driving it. Over the weekend the car shut off after beginning to shake uncontrollabl... Read more
Incident date: Jul 30, 2025
2010 FORD F150 ONLY OWNER - Brake Calipers and break line failed. Took it into Ford Dealership and they were unable to provide a diagnosis. Truck still shakes when in idle. All maintenance and needed care for the truck has been maintained. Repair cost over $4k to repair for 6 months in with the issue. Camera does not work and has not since 2014. Heated seats stopped working and burned out i... Read more
Incident date: Sep 8, 2025
The vehicle was being driven on a highway when it became unresponsive to input from the accelerator pedal and the car's dashboard indicated an electrical system failure. There were no indications of problems with the car before the electrical system failure warning appeared. The car coasted to a stop on the side of the highway, where it was disabled (i.e., it would not shift into drive or reverse)... Read more
Incident date: Sep 8, 2025
The vehicle was being driven on a highway when it became unresponsive to input from the accelerator pedal and the car's dashboard indicated an electrical system failure. There were no indications of problems with the car before the electrical system failure warning appeared. The car coasted to a stop on the side of the highway, where it was disabled (i.e., it would not shift into drive or reverse)... Read more
Incident date: Jan 17, 2023
Transmission gears were not running properly. On a Saturday evening the car was sleeping when slowing down and the following morning it completely died. Ford is reporting to me that I need a new transmission and I am only 1K miles over the warranty. i have read on line from several others with the 2020 explorer having this issue or the tranny dieing within 10-20K miles after warranty.
Incident date: Jan 17, 2023
Report is related to the probe into a sticking sensation on gradual turns. Particularly when at the 1 and 11 o clock position.
HYUNDAI
SANTA FE SPORT
(2017) - STEERING
Sep 8, 2025
Incident date: Sep 1, 2025
The steering tends to stick in the 11 o clock or the 1 o clock position when driving on the highway. I feel it and luckily I’m able steer it straight without much force. Seems to be getting worse.