Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: May 11, 2025
When pumping gas it always overflows. Tried several gas stations. Two different dealers have attempted to fix (they did confirm the issue). Each had had at least 3 attempts with no success. Lincoln seems disinterested in finding a remedy. This feels very unsafe to me in many ways.
Incident date: Apr 7, 2025
The contact owns a 2018 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The message "Reduced Power" was displayed, and the RPMs increased. Additionally, the vehicle jerked, and the contact noticed that there was smoke coming out of the exhaust pipe. The vehicle was driven to the co... Read more
Incident date: May 16, 2025
Alignment is off. Recall for my type of call for the control arm weakening and causing wheel alignment problems. Why isn't mine part of recall??
Incident date: Jun 12, 2025
My car was having issues and still is having issues starting after refueling. After putting fuel in the vehicle my car stalls out. I restart the car I have to give it gas before hurrying up and putting it in drive just to keep the car on. Due to a potential internal leak in the canister purge valve this can cause excessive vacuum in the fuel tank and can potentially lead to a crack in the tank, wh... Read more
Incident date: Mar 13, 2023
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experien... Read more
Incident date: Mar 13, 2023
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experien... Read more
HYUNDAI
SONATA HYBRID
(2025) — ENGINE
Jun 12, 2025
Incident date: Jun 12, 2025
The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000(Engine); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fai... Read more
Incident date: Feb 10, 2025
The contact owns a 2018 Honda CR-V. The contact stated that the vehicle had failed to start. Triple A was contacted and replaced the battery. Additionally, the contact stated that the infotainment system screen had turned off intermittently while driving. The contact stated upon turning off and restarting the vehicle, the infotainment system became operable. The contact stated that upon inspectin... Read more
Incident date: Feb 10, 2025
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the dealer for a routine service, the vehicle was diagnosed with engine failure due to coolant intrusion in the engine. The contact was informed that the engine needed to be replaced and was advised not to drive the vehicle. The vehicle was not repaired. The contact related the failure to an unknown recall. The m... Read more
HYUNDAI
ELANTRA TOURING
(2010) — SERVICE BRAKES
Jun 12, 2025
Incident date: Apr 27, 2025
On [XXX] I went to start the car and received warnings about Manual Braking being engaged and to contact roadside service along with other notifications and the car wouldn't power on. After numerous attempts the car powered up and alerted me Drive Carefully Fault. I began to drive slowly through a parking lot and it took over 200 lbs of pressure to bring the car to a complete slow stop. I pulle... Read more
HYUNDAI
ELANTRA TOURING
(2010) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jun 12, 2025
Incident date: Apr 27, 2025
The contact owns a 2021 Chevrolet Tahoe. The contact stated that upon attempting to reverse out of a parking spot, the vehicle failed to respond and there was an abnormal rattling sound coming from the rear end of the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed that the transmission had failed and needed to ... Read more
Incident date: Mar 14, 2024
Child safety locks on back left door do not lock allowing back seat passengers to open door freely and endangering everyone in vehicle.
Incident date: Jun 12, 2025
The contact owns a 2013 Nissan Armada. The contact stated that while driving at an undisclosed speed, the contact's wife, who was occupying the front passenger's side seat noticed that the front passenger's side seat belt failed to retract as needed. Additionally, the contact stated that both the front driver's side and passenger's side seat belts had failed to retract as needed. The dealer was no... Read more
Incident date: Jun 7, 2025
GM has been manufacturing Silverado Pickup trucks with faulty transmission valve bodies for several years. There has been ongoing issues for several years with the defective Valve Body part. I purchase a 2023 for my business. It is presently at a dealership waiting on the part. It is my understanding GM has so many of these issues they can't keep up with the parts. I am told it could be weeks or ... Read more
Incident date: Jun 7, 2025
My truck falls in the recall for the valve failures and they finally have parts to do the test but there is tons of documents and articles saying Ford agreed with NHTSA to provide a 10 year 150k warranty to people who fall in this recall. per you guys investigation EA23007 under 24N12. When I talked to Ford and the dealer they say that's not a number. Just on principle this is crazy. I bought my t... Read more
Incident date: Jun 7, 2025
Our Tucson was stolen in Charlotte, NC on [XXX]. The pax rear window was broken and the thieves broke open the steering column to start the car. It appears they used the well-known "Tik-Tok" method. I have record that our Tucson had the "software update" installed, at a local dealership, a year ago. This update (which should've been a recall) was supposed to address this issue. Despite this updat... Read more
Incident date: Jun 10, 2025
On Monday, I was departing from the supermarket parking lot. As I was waiting at the stop sign to exit the parking lot, my 2020 Nissan Leaf SV vehicle shuttered and there was a blinking notification on the dashboard stating: TM System Malfunction EPedal Failure Suddenly my ability to stop the vehicle was compromised. I turned onto the surface street and continued to pump the brakes with no respon... Read more
Incident date: Jun 9, 2025
Vehicle locked up while driving. Has a new battery already. Full aux electrical function is fine but after shut down while driving will not restart, shift out of gear, roll or steer. All electrical works fine. To tow onto flat bed, had to drag the tires.
Incident date: Jun 9, 2025
Engine began misfiring while driving, and received a check engine light. Brought to a mechanic, who confirmed that coolant had begun leaking into the engine cylinder, consistent with Ford TSB 22-2229. Total engine replacement recommended, but Ford refuses to cover the replacement under warranty, or recall. Vehicle is no longer safely operable.
Incident date: Jun 11, 2025
Entertainment screen is delaminating. Other VIN’s have this issue and a recall. Jeep will not acknowledge that recall for this VIN.
Incident date: Oct 1, 2024
I was driving on the freeway and the car stuttered and then stopped, had to get towed home found out the aux battery was bad, replaced that and brake hub and sensor on driver tire but abs. And anti swerve light. Also no cruise control. Screen says Fcw unavailable service required, also 4wf service.
Incident date: Jun 10, 2025
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the message "High Engine Temperature - Service Now" was displayed. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notif... Read more
Incident date: Jun 10, 2025
After turning to the tight, steering resists centering and tries to continue to the right. Problem first occurred in late 2023. Honda dealer could not identify the cause but suggested rotating and realigning the tires. That reduced the problem for a while. However, it has retuned now and requires much greater effort to return to center, more so at higher speed, I.e. on the freeway.
Incident date: Aug 14, 2024
I purchased this vehicle, 2012 Infiniti G 37XS in September 2023. The vehicle was basically brand new with less than 2200 miles on it and I have driven it very little up to that point, October 2024, as it is not my primary vehicle. Around [XXX], I believe it was around 8100 miles and change on the vehicle, a warning light came on my dash regarding my passenger airbag. Since that date, I have wo... Read more
Incident date: Aug 14, 2024
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was experiencing rough starts. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an Auto Parts Store and was diagnosed with a misfire coming from the engine. The vehicle was taken to the dealer, where it was diagnosed and determined that the head gasket was leaking, causing coola... Read more
Incident date: Apr 1, 2025
The vehicle started shaking and vibrating violently at 70mph on the highway followed by a loud pop. At this time a warning light appeared on the dash. I could barely control the vehicle during this incident and could have lost control at high speed. This endangered the occupants of my car as well as everyone else on the road. I had just taken the vehicle in for service several weeks prior and was ... Read more
Incident date: Jun 11, 2025
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the RPM fluctuated before the transmission slammed into gear. The contact stated that the ABS warning light and another unknown warning light were illuminated. The vehicle was towed to an independent mecha... Read more
Incident date: Apr 29, 2025
The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet a... Read more
Incident date: Apr 29, 2025
The contact owns a 2019 Chevrolet Malibu. The contact stated that on several occasions while shifting into park(P), the message “Shift to Park” displayed on the instrument panel. The driver was forced to shift the gear shifter several times before the vehicle recognized that park(P) had been selected. The dealer was notified of the failure and the contact was provided an estimate for a diagnos... Read more
Incident date: Apr 29, 2025
My wife was parking the car at carport, all of sudden unintended acceleration happened and hit through the wall. The damage on the car was $12478.57 and damaged the wall and storage on both sides of carport. My wife is scared to drive this car.
Crash
Incident date: Jun 11, 2025
I own a 2014 Volkswagen Passat. I received notification of NHTSA Campaign Number: 24V834000(Air Bags) dated December 2024. For the past 6 months, I have attempted to address this issue but the part to do the recall repair has not been available available. In fact, I even brought my car into the dealer today, advised that the part was available, but in fact it was not. SIX MONTHS! Is this a cri... Read more
Incident date: Jun 11, 2025
I periodically have unintended acceleration ; it has occurred off and on for the past two years . The Ford dealer said no faults were detected so they can't fix the problem . It most often when I am shifting into reverse then the RPMs increase dramatically and when I put it in neutral they shoot up even more . A few days ago I was putting the car into the garage , waiting for the door to open , wi... Read more
Incident date: Jun 10, 2025
While parked in a commercial lot on [XXX] around [XXX], I noticed smoke coming from the front of the vehicle while sitting inside. There was a strong burning rubber smell. I exited and saw flames coming from beneath the front left bumper, directly under the fog light area. I had arrived at the location about 30 minutes earlier. I opened the hood from inside the vehicle, stepped back, and called 91... Read more
Fire
Incident date: Jun 10, 2025
While parked in a commercial lot on [XXX] around [XXX], I noticed smoke coming from the front of the vehicle while sitting inside. There was a strong burning rubber smell. I exited and saw flames coming from beneath the front left bumper, directly under the fog light area. I had arrived at the location about 30 minutes earlier. I opened the hood from inside the vehicle, stepped back, and called 91... Read more
Fire
Incident date: Jun 4, 2025
Vehicle electronic rearview mirror continues to turn blue during operation and show an animation to flip back to normal mirror of mode. Dealership has looked at and stated known defect no current solution to fix concerns have been noted, but there is nothing to be done. Main touchscreen continues to glitch during operation, causing distracted driving dealership has looked at and stated concerns ha... Read more
Incident date: Jun 4, 2025
I was adjusting my front passenger seat when out of nowhere my headrest snapped/ pop open apart . Keep in mind I take care of my vehicle this shouldn’t had happened . I was checking it out and plastics pieces are broken they should fix it with a better material.
Incident date: Mar 20, 2025
My safety and others safety was put at risk when I was driving on the freeway. The front glass panel between the windshield and panoramic sunroof detached from the vehicle. It sounded as if the entire sunroof shattered and something crashed into the vehicle causing myself to swerve, duck for cover and nearly crash into the median causing a near accident with my passenger as a witness. The car dire... Read more
HYUNDAI
TUCSON HYBRID
(2022) — ELECTRICAL SYSTEM
Jun 10, 2025
Incident date: May 31, 2025
Warning display of the following on the dashboard: Early lane departure mitigation problem collision mitigation system problem brake system mitigation Adaptive cruise control problem lane keeping assist problem
Incident date: May 3, 2025
Both catalytic converters failed a while ago. Now spark plugs are going bad faster.
Incident date: Jun 9, 2025
I have a 2025 kawasaki zx6r and I went into get my first service yesterday and they told me they just got a stop sales order from the manufacturer and that I will soon get a stop ride order in the mail and they didnt wanna service it since a recall is next. The issue is for a #5 crankshaft bushing failure.
Incident date: May 27, 2025
Vehicle was traveling on interstate and lost power/propulsion and automatically shifted to neutral. Grave danger for eminent death/injury as a result of possible accident.
HYUNDAI
SANTA CRUZ
(2022) — ENGINE
Jun 10, 2025
Incident date: Jun 10, 2025
1) What component or system failed or malfunctioned, and is it available for inspection upon request? The cylinders are constantly misfiring. 2 )How was your safety or the safety of others put at risk? Yes. 3) Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. 4) Has the vehicle or component been inspected by the manufacturer, police, insurance represent... Read more
HYUNDAI
SONATA HYBRID
(2017) — ELECTRICAL SYSTEM
Jun 10, 2025
Incident date: May 16, 2025
My check engine light came on when I was traveling in Oregon. I didn't notice any major changes in my vehicle's performance. Drove it all the way back to Colorado without issues. It went off and came back on several times. I replaced the cabin air filter, engine air filter and put fuel injector cleaner in the vehicle. Finally I took it in to the Toyota dealership to get an oil change and then the ... Read more
Incident date: Jun 10, 2025
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the i... Read more
Incident date: Jun 10, 2025
Attempted to back out of garage when the steering became very difficult to turn. Could not safely drive the vehicle as the steering was extremely hard to turn. Service steering message appeared on console. Vehicle towed to dealership for repair. Dealer advised this repair will require replacement of the steering rack at a cost of over $3,000.00. While there may not be a specific recall based on my... Read more
Incident date: Jun 3, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was taken to the dealer for the ... Read more
Incident date: Jun 7, 2025
While driving the vehicle, the car shut down. Thankfully I was coming to a yield at a round about after exiting the Interstate. I was finally able to get it to restart and proceeded on my way. If this had happened on the Interstate myself, and other drivers would be at risk due to unassisted steering and braking. I also have experienced intermittent periods of "Reduction of Power" while on the int... Read more
Incident date: May 4, 2025
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Incident date: May 4, 2025
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Incident date: Apr 1, 2025
The contact owns a 2018 Hyundai Tucson. The contact stated while driving 70 MPH and depressing accelerator pedal, the vehicle started to decelerate. The contact pulled over to the right side of the road and turned off the vehicle. The contact waited for two minutes and attempted to restart the vehicle; however, the vehicle failed to respond as needed. The brake warning light was illuminated. The v... Read more