Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Dec 30, 2024
I am writing to raise a safety concern regarding the use of Tesla’s Full Self-Driving (FSD) system on my 2023 Tesla Model Y when a rear hitch-mounted bike rack is installed. Numerous users, including myself, have experienced dangerous or erratic behavior from FSD when carrying bicycles on a rear-mounted rack. Specific issues include: False detection of a trailing vehicle directly behind the ca... Read more
Incident date: Jun 18, 2025
First recall, Only dealer on Island (Hawaii) went out of business and couldn't be done by a GM dealer. Windshield washer fluid heater was removed by a mechanic shop at my own expense. Second recall, The passenger airbag inflator hasn't been done due to the fact that 2007 - 2014 Chevy Avalanche, Tahoe, Suburban & GMC Yukon are known for cracked dashboards which includes my Avalanche. My dashboar... Read more
Incident date: May 25, 2025
My Buick stops when driving unknown when it’s a surprise lights and dash go off almost got hit took to mechanics it’s the 2016-17 “throw away motor” ad they call it does not last and gets”metal pieces” to ruin motor and turbo as I have noticed speed issues and dying unexpectedly it’s the regal turbo 2.0 v-6 motor a should be recall I’ve seen online since at mechanic and a large iss... Read more
Incident date: Jun 17, 2025
The vehicle was parked(placed in park on gear shift) in a friends driveway, facing upward on approx. 15Deg incline with the engine idling. My wife exited the vehicle and walked around the front of the vehicle to the houses front entrance where she spoke briefly with the owner inside the front door. On leaving the house the car was gone from where it was left parked. My wife found that it had rol... Read more
Crash
Incident date: Jun 12, 2025
I was driving hit a puddle of water, then all the sudden my power steering went out. I took it in to get looked at, and I'm being told it will cost several thousand dollars to fix the power steering. In addition, this vehicle has air in the suspension, but it now makes sounds when it lifts and takes a longer period of time to lift than normal. Something is effected in my suspension, as well. M... Read more
Incident date: Jun 12, 2025
I was driving hit a puddle of water, then all the sudden my power steering went out. I took it in to get looked at, and I'm being told it will cost several thousand dollars to fix the power steering. In addition, this vehicle has air in the suspension, but it now makes sounds when it lifts and takes a longer period of time to lift than normal. Something is effected in my suspension, as well. M... Read more
Incident date: Feb 7, 2025
MALFUNCTION: ROAD MITIGATION SYSTEM FAILED (RDM), LANE KEEPING ASSIST SYSTEM (LKAS) FAILED, and CRUSE CONTROL FAILED, after investigating the issue this is happening with multiple vehicles. SAFETY: YES, these all failed at the same time, poses significant safety issues for the diver, passengers, and other drivers due to nature of failure. CONFORMATION: at this time no inspection of the vehicle ha... Read more
Incident date: Feb 7, 2025
I acquired a new 2017 Ford Edge. Despite adhering to all recommended maintenance protocols and with a mileage of 52,000, the vehicle was diagnosed with a "coolant intrusion on Engine CYL 3." Subsequent investigation revealed this to be a documented issue associated with this Ford engine. I contacted Ford to explore their potential liability concerning the sale of a vehicle known to possess a desig... Read more
Incident date: May 12, 2025
The contact owns a 2015 Ford F-250. The contact stated that upon attempting to reverse, the back over prevention camera display failed to function. The message "Camera not Available - Please Contact dealer" was displayed. The contact stated there were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the... Read more
Incident date: Mar 27, 2025
Brakes are not working properly. There is a pulse when applying the brakes. The brakes do not squarely apply pressure. There is a shutter when applying brakes.
Incident date: Mar 27, 2025
The contact owns a 2024 GMC Yukon XL. The contact received notification of NHTSA Campaign Number: 25V274000 ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had ... Read more
Incident date: Mar 27, 2025
AC FAILIRE IM SUMMER, just outside warranty but tsb issued. Holler Hyundai Service wants to charge me $350 diagnostic fee to take a look and diagnose. Extreme heat while having to use vehicle to go to work, run errands and transport children. No alternate vehicle is available and dealership is unreasonable to work with. Due to high humidity in Florida windows fog and hard to defog, visibility i... Read more
Incident date: Jun 16, 2025
The contact owns a 2021 Mercedes-Benz AMG GLB35. The contact stated that while reversing down the driveway at approximately 4 MPH, the contact turned the steering wheel to the left and the vehicle started losing motive power. The contact stated that the RPMs were extremely high and the vehicle almost stalled. The contact stated no warning light was illuminated. The contact stated that the failure ... Read more
Incident date: May 28, 2025
My rear camera failed again. The vehicle was recalled for rear camera failures and a supposed better cable was installed. In less than a year it failed again. So I once again are without a rear camera even though it was recalled and repaired. The repair apparently didn't work.
Incident date: May 28, 2025
My 2022 Ford Mustang Mach-E has experienced a complete failure of the front passenger door latch. The electronic latch (e-latch) button does not light up or respond, and the door remains fully open and cannot be latched or secured. This occurred without any damage or external cause. I’ve been informed that this issue requires full latch replacement at my expense, totaling over $760. I’m also ... Read more
Incident date: Jun 17, 2025
Brand new car came with warped rotors and rattling noise unresolved. Major safety issue due to brake failure. A few times braking due to red light, upon braking the car would stutter stop and at times not start stopping until brake pedal fully stepped on, had a few near accidents. At a McDonalds and Wendy’s drive through, foot on brakes but car would still move forward even though was at a compl... Read more
Incident date: May 26, 2025
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu... Read more
Incident date: May 26, 2025
The contact owns a 2019 Chrysler Pacifica Plug-In Hybrid. The contact stated while driving 75 MPH down a winding mountain road, the message “Pull Over Immediately - Vehicle will Shut down Soon” was displayed. The contact pulled over and was able to restart the vehicle. The contact stated that the message was displayed three times. The vehicle was driven to the local dealer, where it was diagno... Read more
Incident date: May 26, 2025
Engine light is blinking and put safety of my family in danger. I called the close Huyndai dealer also I have a case number. However, it takes forever for them to answer. I only have this car. I am driver and this how I make living. I have no choice in driving this recall vehicle and kill my self and my family. No body care!
Fire
Incident date: Jun 17, 2025
I have had this happen twice, once on city streets going to work the car was not in auto pilot and it went from 40mph to 0mph instantly. If there was a car behind me I would have gotten slammed into. The second time, my mother was in the passenger seat and I was on the freeway going about 75 to 80mph and it was on auto steer and the car went from the speed I was going to almost 0 and I instantly t... Read more
Incident date: May 20, 2025
We purchased a brand-new 2021 Kia Sedona in 2021. Since January, we’ve been experiencing an intermittent but serious issue where the vehicle refuses to accelerate or shift beyond a certain point. This issue has put us in dangerous situations multiple times. One incident occurred while crossing a fast-moving, single-lane road—our vehicle would not accelerate to the appropriate speed, placing ... Read more
Incident date: Jun 10, 2025
The engine maintenance required sign popped up on my 2021 Toyota Corolla and took it to a dealer to get it diagnosed and they reported back it was the coolant bypass valve. They want 1,000$ to fix the issue even tho the person I was dealing with at the dealer shop said it’s happening to all the corollas from 30,000 miles to 50,000 miles .
Incident date: Jun 10, 2025
The rear side windows on my 2025 Volvo XC60 B5 Plus AWD exhibit a persistent “smoky” or hazy appearance when viewed through the rearview mirror or directly from inside the cabin. The issue is most noticeable during daytime when light hits the glass at an angle, or at night when headlights from other vehicles shine through the rear windows. The affected glass appears to have a bluish or foggy t... Read more
Incident date: Apr 30, 2025
The steering wheel sticks when moving it. Can't make any subtle moves on the steering wheel because of this and have to jerk the wheel.
Incident date: Jun 16, 2025
The front headlight developed condensation with zero evidence of a hit or accident. Additionally, the car randomly loses power when going from a stop to acceleration, leaving me in the middle of an intersection with no power for about 3-5 seconds
Incident date: Jun 8, 2025
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure milea... Read more
Incident date: Jun 8, 2025
Factory installed windshield is leaking profusely due to faulty adhesive/primer. This is a well known issue that causes havoc on vital electronic systems and should be a national recall. The loose windshield bond can cause the windshield to detach during a crash. The failed windshield bond compromises the structural integrity of the roof.
Incident date: Jun 17, 2025
HAD RECALL DONE (N222385510 ) EXHAUST LEAKING FROM ROTTING AWAY PIPE, REPAIRED WITH NEW PIPE, BUT PIPE ON OTHER SIDE WAS ALSO LEAKING EXHAUST WOULD NOT FIX BECAUSE IT WASN'T PART OF THE ORIGINAL RECALL, THEY SHOULD BE HELD ACCOUNTABLE, FOR THE COMPLETE EXHAUST SYSTEM, JUNK METAL ALL THE WAY TO THE BACK
HYUNDAI
KONA ELECTRIC
(2020) — SUSPENSION
Jun 17, 2025
Incident date: Jun 17, 2025
While driving at approximately 20 mph, the front passenger control arm broke causing it to separate from the upper knuckle. This put my wife and other bystanders in harms way and could have caused an accident and or injuries. No warning signs or alarms. There is a Land Rover recall for this issue, but none are available for this model. This should be considered and included in the recall, since th... Read more
HYUNDAI
KONA ELECTRIC
(2020) — ENGINE
Jun 17, 2025
Incident date: Jun 17, 2025
The contact owns a 2020 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and lost automotive power. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that an appointment with the dealer was scheduled to inspect the vehicle. The manufacturer was not made awar... Read more
HYUNDAI
KONA ELECTRIC
(2020) — FORWARD COLLISION AVOIDANCE: WARNINGS
Jun 17, 2025
Incident date: Jun 17, 2025
My wife was pulling into a parking place at Home Depot when the car suddenly accelerated, jumped the curb & hit a tree on the sidewalk. It did significant damage to the front bumper of the car but the airbags did not deploy & my wife was not hurt. I am guessing that it will be several thousand dollars to repair.
Crash
Incident date: Apr 11, 2025
The blind spot warning system stopped working, and yes it is available for inspection upon request. I have heard this leads to further electrical problems and am worried this may compromise my safety if not dealt with. The problem has not been confirmed by a dealer. The component has not been inspected. There was a warning that popped up stating “service side detection system” that appeared ra... Read more
Incident date: Jun 9, 2025
Power steering suddenly stops working while driving, making it difficult to steer. Fortunately when this happened today it was at low speeds and on a straight away. Warning light to check power steering went on followed by check Stabilitrak system. I called the dealer and am waiting for a response. The vehicle has not been inspected by manufacturer, police, insurance rep, or other. No warning ... Read more
Incident date: Jun 9, 2025
The contact owns a 2014 Ram 1500. The contact stated that while attempting to start the vehicle, the vehicle failed to start, and the ignition would continue to turn. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the fuel system was faulty and needed to be replaced... Read more
Incident date: Jun 13, 2025
The contact owns a 2024 BMW X5. The contact stated that while driving 60 MPH with no vehicles around, the sunroof suddenly exploded while the sunroof was closed. The glass fell on the driver. There were no reported injuries. There were chards of glass scattered throughout the vehicle. There were three-quarters of the glass missing. There were no warning lights illuminated. The vehicle was taken to... Read more
Incident date: Jun 1, 2025
The rocker panels have rusted completely out. I've found information online where people have brought it to ford dealerships attention to be told ford knows water leaks into the rocker panels and sits and rots out. My kids have all caught their ankles and cut them horribly. Our back up camera only works once in a great while.
Incident date: Jun 1, 2025
The rocker panels have rusted completely out. I've found information online where people have brought it to ford dealerships attention to be told ford knows water leaks into the rocker panels and sits and rots out. My kids have all caught their ankles and cut them horribly. Our back up camera only works once in a great while.
Incident date: Feb 12, 2025
I was traveling northbound on [XXX} in Sugar Grove, IL with the traffic aware cruise control on. As I passed under [XXX] the car braked heavily for no reason. No cars in the area...thankfully. I could have easily been rear-ended. It has done this on more than one occasion at this location. I filed a "bug-report" via the right hand button on the steering wheel. I was also traveling [XXX] near... Read more
Incident date: Feb 12, 2025
All of a sudden the brakes are automatically applied with collision avoidance amber coming on dash heads up display while I am on freeway approximate speed 30-40 mph with no apparent vehicle in front.this has also happened at lower speeds in local driving roads.Braking is pretty severe and dangerous could be rear ended by other vehicles ..This is a Collision mitigating system falsely coming on wi... Read more
Incident date: Feb 12, 2025
Vehicle: 2024 Hyundai Sonata. Current Mileage: 17,804 Primary Safety Defect: Electronic Stability Control (ESC) Steering Malfunction The vehicle's ESC system has a severe, intermittent malfunction causing unpredictable loss of steering control. This defect creates an extreme safety hazard. Occurrences include the vehicle veering unexpectedly towards highway medians and losing steering precision du... Read more
Incident date: May 1, 2025
I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who... Read more
Incident date: May 1, 2025
I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who... Read more
Incident date: Jun 15, 2024
The car seat was involved in an accident from the side where the child was sitting and inspector came out and stated child seat must be replaced for child safety.
Crash
Incident date: Jun 17, 2025
The contact owns a 2017 Honda Pilot. The contact stated while driving 70 MPH, the contact heard a chirping sound coming from the engine. The contact pulled over to the right side of the road and waited for tow assistance. A dealer was contacted. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufactu... Read more
Incident date: Jun 17, 2025
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the vehicle failed to accelerate as intended. The vehicle was taken to an independent mechanic and was diagnosed with a misfire in cylinder #1, and that the spark plugs and coils needed to be replaced. The vehicle was repaired but the failure reoccurred a mo... Read more
Incident date: Jun 16, 2025
When the steering wheel is turned to its maximum angle you can hear popping noises at slower speeds in parking lot or when backing out of driveway. When traveling at higher speeds 35mph or more the steering wheel sticks and is hard to move. When it unsticks it jerks the vehicle in the opposite direction. Worried this can cause a crash. Why is this not covered under a recall? There are other 2018 C... Read more
Incident date: Jun 17, 2025
The contact owns a 2022 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated, and the contact heard an abnormal sound. The contact stated that the transmission upshifted from third gear into fifth gear. The contact stated that occasionally while the accelerator pedal was depressed, the vehicle failed to accelerate as intended. In addition, the... Read more
Incident date: Apr 15, 2025
On two occasions, separated by a period of weeks, while traveling approximately 25 mph, the vehicle's engine died without warning. This prompted autobraking that brought the vehicle to a stop. I was required to put the vehicle into park and was able to restart the engine, release the parking brake, and continue. A review of various forums indicates this is a known problem among other Ram 1500 o... Read more
Incident date: Apr 15, 2025
2014-2015 Kia Sorento 3.3L V6 Engines Coolant Leak Extension of Warranty and or Financial reimbursement of a repair done prior to receive this notice. engine develop coolant leak from cylinder head gasket area I have tried since 6-24-2024 to get a reimbursement from Kia for Case#[XXX] I have sent info through their website portal, last Dec 2024, they emailed, sent a requested paper, and still no... Read more
Incident date: Apr 15, 2025
While merging onto [XXX] in Southington, CT, the vehicle would not accelerate past 25 MPH which is very dangerous for merging onto an interstate highway. Luckily, my wife was able to safely pull over onto the shoulder. We shut the vehicle off for a minute, restarted it, and have had no problems since. There were no warnings, and no check engine indicator was displayed. I'll contact the dealer t... Read more