Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Sep 25, 2025
Subject: Ongoing Mechanical and Electrical Issues – 2022 VW Tiguan I’m experiencing ongoing issues with my 2022 Volkswagen Tiguan, purchased new and maintained under single ownership. Primary Issue: The vehicle shuts off unexpectedly under various driving conditions—while accelerating on the highway, from a stop at traffic lights, and especially when going uphill or over high bridges. The ... Read more
Incident date: Sep 18, 2025
The contact owns a 2022 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light... Read more
Incident date: Mar 1, 2025
Driver and passenger seatbelts not always latching or becoming unlached while driving
Incident date: Jun 10, 2025
The vehicle all of a sudden started saying there was a misfire on cylinder 1. So the ca was taken in for a tune up. Coil packs and spark plugs were changed. The vehicle was then losing coolant with no sign of a coolant leak externally. The coolant began leaking into the engine through a weakened gasket caused by the misfire. That should not of happened. The car had been marked as having various re... Read more
Incident date: Sep 25, 2025
Truck has under 45k miles on it. After reaching 35-40mph, it began to shake and jolt. Once we drove approximately 20miles, the engine light began flashing, in addition to the parking break light turning on. The truck began to lose power and we were forced to pull over on the side of a busy road. After waiting a little bit, we were able to drive it to our local shop who advised us to tow it back th... Read more
Incident date: Sep 25, 2025
The service ESC, service brake assist came on. The ABS light, Brake light, crash light and lane assist light are all on. The dealership said it is the Brake Master Cylinder and module with fluid that is the problem and it is on national back order.
Incident date: Sep 25, 2025
When starting the car and letting it warm up for 2 minutes. The vehicle shifts hard or takes it time to shift into next gear, and while idling for less than 5 minutes, the car warms up 32 degrees. Which I do not believe the fan motor is working properly. Also took car to dealership blown trans and engine mounts.
Incident date: Sep 24, 2025
Suspension problem passenger side right front strut defect got replace 1month after purchasing the car 5month later driver side rear strut blew leaking and got replace by dealer Seat problem from day 1 driver seat making popping noise from seat mid back area every time move even slightly dealer say it’s normal The Most concern problem still not fix Steering problem First it make a weird no... Read more
Incident date: Jan 7, 2025
Brake monitor alert came on, car is only a year old, lots of people claiming same thing in the Chevy owners group on fb
Incident date: Jun 16, 2025
The engine failed two years ago at 86000 miles. Hyundai replaced the engine for it to start knocking and stop working a year later. I completed all of the first oil changes, slow driving, ect. Seems like an engine problem with Hyundai itself.
Incident date: May 24, 2025
Improper welding on chassis frame extensions. 6 individual points for welds and insufficient and pose an extreme safety risk. National General Insurance sent out an inspector and I have a report denying my claim under insurance and calling this a manufacturer default (Chevy Chassis, Forest River Sunseeker C Class Motorhome) Reported to Chevrolet 9/25 and the say because it's out of warranty, I ... Read more
Incident date: May 24, 2025
Improper welding on chassis frame extensions. 6 individual points for welds and insufficient and pose an extreme safety risk. National General Insurance sent out an inspector and I have a report denying my claim under insurance and calling this a manufacturer default (Chevy Chassis, Forest River Sunseeker C Class Motorhome) Reported to Chevrolet 9/25 and the say because it's out of warranty, I ... Read more
Incident date: May 24, 2025
The contact owns a 2025 Keystone Kodak Travel Trailer. The contact stated that while the RV was parked in a covered storage unit and her husband was working underneath the RV, there was an explosion. The contact's husband became aware that the front glass door of the RV had shattered without impact. The shower door also experienced a failure. The contact's husband taped and secured the door. The R... Read more
Incident date: May 1, 2025
Driving down the road all tire sensors went into default – started flickering on and off headlights kept flickering on and off AC kept working and then stopped working.
Incident date: Sep 15, 2025
For years the rear back up camera has failed to engage or turns on and off intermittently when the vehicle is put in reverse. This can lead to a potentially hazardous driving issue which could lead to property damage or potentially in the extreme loss of life. There are recalls for exactly this same issue on literally millions of similar Ford vehicles, but they refuse to acknowledge this issue an... Read more
Incident date: Feb 13, 2025
Odometer Fraud. The contact purchased a 2022 Subaru Outback. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 19,821, and at the time of registration, it was discovered that the mileage was 79,653.
Incident date: Aug 20, 2025
See attached document for complaint.
Incident date: Aug 20, 2025
See attached document for complaint.
Incident date: Aug 20, 2025
Subject: Complaint regarding refusal to perform recall repairs outside the U.S. – VIN [XXX] Dear NHTSA Office of Defects Investigation, I am the owner of an Audi A3, model year 2015, VIN [XXX] . According to the NHTSA database, my vehicle is subject to two open recall campaigns: – 69BY / 21V198 – Passenger Occupant Detection System (PODS) – 20YF / 24V110 – EVAP Suction Pump I curren... Read more
HYUNDAI
SANTA FE HYBRID
(2023) - ENGINE
Sep 25, 2025
Incident date: Sep 4, 2025
The coolant is leaking into the engine area. Causing repeated coil failures and misfire and i assume damage to engine. I believe engine block needs to repaired or replaced. Also, during both dry and especially slippery/wet conditions... my vehicle is veering to both sides on its own while driving .my hands are on wheel going straight and it just drifts, slips and slides. Afraid I'm going to cras... Read more
Incident date: Jul 20, 2025
The steering clicks in all roads in san francisco, the hondalink is the worst app never works as expected and the lane keeping assistance sucks, it can’t helps more than a second actually i used to have a toyota and really works great. The apple carplay sucks in unstable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
HYUNDAI
SANTA FE SPORT
(2016) - ELECTRICAL SYSTEM
Sep 24, 2025
Incident date: Jan 18, 2022
After the vehicle has been put into parked and attempted to shut off, a message displays “Action Required Shift To Park”. Although the vehicle is in parked there is some kind of sensor that is not reading it is in park. Vehicle first started doing this when parked on an incline but frequently happens since the first occurrence. One temporary solution is to shift into different gear or shake th... Read more
Incident date: Sep 15, 2025
Hello, Can you please direct me to the proper office to file a complaint against a Fiat dealership which refuses to complete a recall? Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 4, 2025
2023 BMWiX with sudden acceleration issue upon parking. Vehicle has been subject to recall for unintended activation of cruise control upon parking and a software update was supposedly issued by BMW and yet this occurred to me today causing front end collision and lots of damage to my car. Not hurt nor were others but certainly could have been.
Crash
Incident date: Aug 30, 2025
Excessive wheel vibration noted at above 65 mph. Took it to dealer and 2 tires were replaced. Toyota rep drove vehicle and stated in repair invoice "disappointing ride quality especially at highway speeds." They have refused to do anything else. If vibrations continue, this may result in suspension failure or other potential safety issues as vibrations can shake bolts loose. Many others are e... Read more
Incident date: Aug 30, 2025
Excessive wheel vibration noted at above 65 mph. Took it to dealer and 2 tires were replaced. Toyota rep drove vehicle and stated in repair invoice "disappointing ride quality especially at highway speeds." They have refused to do anything else. If vibrations continue, this may result in suspension failure or other potential safety issues as vibrations can shake bolts loose. Many others are e... Read more
Incident date: Aug 30, 2025
The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the power steering assist fault message was displayed. The power steering function was inoperable. The check engine warning light was illuminated due to a possible canister purge valve failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The local dealer w... Read more
Incident date: Sep 24, 2025
See attached document for complaint.
Incident date: Jul 10, 2021
50k Mileage Mark: When the vehicle turned off at the stop light to save gas, the car stalled. I had to frequently put the car back in Park, and restart the engine. Since then, I had to turn off the “auto turn off” function for fear of the car stalling on the road. This has caused unnecessary anxiety and fear while driving, harming my psychological wellness. Since the 50k mark this has happened... Read more
Incident date: Sep 17, 2025
The contact owns a 2019 Chevrolet Tahoe. The contact stated that the vehicle was consuming an excessive amount of engine oil. While driving at 30 MPH, the vehicle stalled consistently while shifting gears. There were no warning lights illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the VIN was not included in... Read more
Incident date: Sep 17, 2025
The contact owns a 2019 Chevrolet Tahoe. The contact stated that the vehicle was consuming an excessive amount of engine oil. While driving at 30 MPH, the vehicle stalled consistently while shifting gears. There were no warning lights illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the VIN was not included in... Read more
Incident date: Sep 17, 2025
Steering is "sticky". It is only noticeable when turning toward the right. It is exactly like the steering gearbox recall Honda announced October 2024. [XXX] My vehicle (2018) doesn't fall under the years recall linked above but its definitely experiencing that same issue. It is dangerous and I can feel the same "stickiness" at low(and high) speeds like backing into a driveway. Especially drivin... Read more
Incident date: Aug 1, 2024
The driver side mirror shakes around 45 to 50 miles an hour plus. The passenger side mirror at the same speeds stays true and does not vibrate. While I am driving mostly on the highway the driver side mirror shakes or bounces up and down which distorts the images behind me. It is a safety concern where I am getting dizzy while driving. I brought the car back to the dealership Lexus of Pembroke Pin... Read more
Incident date: Aug 1, 2024
The drivers side DRL has a "J" Blade that its lit while driving day or night (DRL) This "J" Blade on the driver's side is dim, and it effects the turn signal causing in my and several thousand owners with the same issue a very safety issue. JLR Jaguar Land Rover North America will NOT address this safety issue and refuses to correct the problem. To replace the light assembly will cost in excess o... Read more
Incident date: Sep 3, 2025
My sun roof exploded
Incident date: Sep 3, 2025
rattle or knocking sound from the engine, particularly on startup with only 30,000 miles on it started happening around 20,000 miles now I have my truck jerking when I hit the gas before it is apparently saying this is not on recall even though it should be because this is not my fault and clearly these parts are really bad or they did not have it tuned correctly somehow
Incident date: Sep 3, 2025
When in reverse, the reverse camera disappears if the driver turns the air conditioner on. I was in reverse, pushed the air conditioner button, the camera disappeared and I hit a car behind me. There were also no warning sensors when I got close to the car. It seems to be a safety issue for the reverse camera to ever disappear while in reverse. I’ve had many other cars and while in reverse, you ... Read more
Crash
HYUNDAI
TUCSON HYBRID
(2025) - POWER TRAIN
Sep 24, 2025
Incident date: Sep 4, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at an undisclosed speed, the transmission failed to shift into the intended gear. The vehicle only operated in low gear. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined the transmission needed to be replaced. The vehicle was not repaired... Read more
Incident date: Jul 16, 2025
The infotainment screen is delaminating, which seems to be an extremely common issue in this model year along with other models and years that use the same screen. The delaminating causes numerous issues including poor visibility and ghost touches on the screen which can easily distract the driver as their radio changes stations randomly, messes with the navigation, adjusts the fans, and many othe... Read more
Incident date: Aug 15, 2025
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V27400 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and initially confirmed that parts were not yet available. The contact received notification that the parts for the recall repair were available. Upon arrival to the... Read more
Incident date: Aug 15, 2025
I have sent in a previous complaint as our truck would die in the middle of the road, due to the fuel pump. It is unacceptable that Ford has not resolved the recall issue in 9 months. Our truck is needed daily for our business. Please make Ford take action.
Incident date: Sep 12, 2025
Unknown, The Horn failed to work suddenly when driving. It only works when I turn the wheel then press which I've been told is a clock spring failure in steering wheel which can also affect air bag. Thank You
Incident date: Sep 21, 2025
Malfunction of connections to radio system. All buttons surrounding radio, including radio control buttons on steering wheel, do not function. The screen still turns on and displays the typical home screen but the screen does not function either leaving the radio system stuck on the home screen. Again , none of the buttons and/or screen functions work connected to the radio. The clock time is stil... Read more
Incident date: Oct 24, 2024
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer; however, parts were not yet available to repair the vehicle. The contact stated that the vehicle was taken to the dealer several times. The contact was advised to order the parts from A... Read more
Incident date: Oct 24, 2024
The contact owns a 2016 Lincoln MKX. The contact stated that while driving at 60 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that the "Low Brake Fluid" warning light was displayed while the contact pumped the brake pedal before the vehicle drifted to a stop. Due to the failure, the vehicle was towed to an independent mechanic, and was diagnosed with a rear bra... Read more
Incident date: Aug 24, 2023
On September 19th 2025, while driving on the highway at normal speed, the instrument cluster fuel gauge misread the fuel level and indicated that the tank still had fuel. Without any warning light or low-fuel alert, the vehicle suddenly lost power because it was actually out of gas. I was traveling with my boyfriend and our three dogs. We became stranded on the shoulder of a busy highway as vehic... Read more
Incident date: Aug 24, 2023
On September 19th 2025, while driving on the highway at normal speed, the instrument cluster fuel gauge misread the fuel level and indicated that the tank still had fuel. Without any warning light or low-fuel alert, the vehicle suddenly lost power because it was actually out of gas. I was traveling with my boyfriend and our three dogs. We became stranded on the shoulder of a busy highway as vehic... Read more
Incident date: Aug 24, 2023
On September 19th 2025, while driving on the highway at normal speed, the instrument cluster fuel gauge misread the fuel level and indicated that the tank still had fuel. Without any warning light or low-fuel alert, the vehicle suddenly lost power because it was actually out of gas. I was traveling with my boyfriend and our three dogs. We became stranded on the shoulder of a busy highway as vehic... Read more
Incident date: Sep 2, 2025
Stepping in the gas, the car takes about 4-5 seconds before it speeds up after each stop. When pulling out of a drive, the car sputtered and the check engine light was flashing and the Start/stop error came on. The delayed driving happens every time I drive the car. Only have about 44k miles on it. I have had multiple people almost rear end me. I have had the car for about 3 weeks now.
Incident date: Sep 2, 2025
Stepping in the gas, the car takes about 4-5 seconds before it speeds up after each stop. When pulling out of a drive, the car sputtered and the check engine light was flashing and the Start/stop error came on. The delayed driving happens every time I drive the car. Only have about 44k miles on it. I have had multiple people almost rear end me. I have had the car for about 3 weeks now.