Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Sep 25, 2025
About September 6th I was driving my vehicle. It is a blue Kia forte 2017. I just had cleaned it at a local car wash. Prior to this 1-2 weeks before my ac had just started to blow hot air. So I recharged it with some recharge that I purchased a recharge can and my buddy Scott helped me put it into my low pressure air conditioning valve area. Soon after like I said when I was leaving a car wash. An... Read more
Incident date: Sep 25, 2025
About September 6th I was driving my vehicle. It is a blue Kia forte 2017. I just had cleaned it at a local car wash. Prior to this 1-2 weeks before my ac had just started to blow hot air. So I recharged it with some recharge that I purchased a recharge can and my buddy Scott helped me put it into my low pressure air conditioning valve area. Soon after like I said when I was leaving a car wash. An... Read more
Incident date: Sep 20, 2025
For the check electrical warning. Took to dealer and they diagnosed it as a failed ICCU. In another issue, smelling sharpie from the air vent. Which might indicate a HVAC issue.
Incident date: Sep 30, 2025
The original issue was that the temperature gauge was pegged on cold and the A/C was inoperative. The vehicle’s fans would run continuously even when the engine was cold. This created a safety concern since the engine’s actual temperature could not be monitored, and loss of A/C affected drivability in hot conditions. The issue appears related to the engine’s coolant temperature sensor or the... Read more
Incident date: Sep 30, 2025
The original issue was that the temperature gauge was pegged on cold and the A/C was inoperative. The vehicle’s fans would run continuously even when the engine was cold. This created a safety concern since the engine’s actual temperature could not be monitored, and loss of A/C affected drivability in hot conditions. The issue appears related to the engine’s coolant temperature sensor or the... Read more
Incident date: Sep 30, 2025
The original issue was that the temperature gauge was pegged on cold and the A/C was inoperative. The vehicle’s fans would run continuously even when the engine was cold. This created a safety concern since the engine’s actual temperature could not be monitored, and loss of A/C affected drivability in hot conditions. The issue appears related to the engine’s coolant temperature sensor or the... Read more
HYUNDAI
SANTA FE SPORT
(2017) - ENGINE
Sep 30, 2025
Incident date: Apr 1, 2025
The contact owns a 2016 Dodge Charger. The contact purchased the vehicle, and the vehicle was taken for the Emissions Test; however, the vehicle failed the Emissions Test. The contact notified the dealer and was informed that some unknown sensors had been replaced, and to allow for a week for the vehicle to adjust. The vehicle was taken to the dealer, and the vehicle failed to start. The vehicle w... Read more
Incident date: Sep 30, 2025
The vehicle was struggling to pick up the gears and stalled in the road. After having it checked at the Chevy dealer stated it was the Transmission that needed to be replaced. The vehicle is unable to reverse due the the transmission issue. Unable to drive. There is no active recall for this issue which is concerning, considering I've read multiple drivers have the same issue with the 2018 Chevy ... Read more
HYUNDAI
TUCSON HYBRID
(2025) - STRUCTURE:BODY
Sep 30, 2025
Incident date: Sep 1, 2025
Left side roof rack chrome cover came off on the freeway with no warning. It could have flown into other cars. Haven't taken to dealer yet. No inspection, the part is gone, run over by other vehicles. No symptoms prior to failure.
HYUNDAI
TUCSON HYBRID
(2025) - VISIBILITY/WIPER
Sep 30, 2025
Incident date: Sep 1, 2025
My Ford truck was part of Recall 22S26 / NHTSA Recall 22V250, which required the replacement of faulty windshield wiper arms. On 12/12/2023, I took my vehicle to Karl Flammer Ford for the recall service. The receipt I was given states that both wiper arms were replaced as part of the recall. In 2025, I noticed the driver-side wiper arm was loose and could potentially detach while in use. Upon clos... Read more
Incident date: Sep 13, 2025
On December 31, 2024, I purchased a new Tesla Model 3 Long Range with Full Self-Driving (FSD). The problem is the car goes faster than it should when Full Self-Driving is activated. I have attached an example photo of the Tesla screen taken while the car is being controlled by FSD. It shows that the speed limit of the road is 35 MPH, and the car is traveling at a steady speed of 51 MPH. It al... Read more
Incident date: Sep 30, 2025
A few times, we noticed that when we went to take the baby out of the carseat, they would be unbuckled. Our first reaction was that we had made mistakes, but even after being careful we saw the same thing continue to occur. Finally, we saw the baby pull on the cord, and the carseat unbuckled itself. After some testing, we found that even after buckling the carseat, sometimes the latch mechanism do... Read more
Incident date: Sep 30, 2025
The contact owns a 2014 GMC Sierra 1500. The contact stated that while driving approximately 45 MPH, the vehicle drove over a slight bump in the road. The contact stated that the vehicle bounced, and then there was an abnormal banging sound coming from the rear of the vehicle. The contact recently had work completed on the exhaust system. The contact took the vehicle back to the independent mechan... Read more
Incident date: Sep 22, 2025
Odometer Fraud. The contact purchased a 2014 Toyota Camry. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 90,000. It was later discovered that the mileage on the Title was 200,000.
Incident date: Jan 30, 2025
I was in a vehicle accident on 9-26-25 and was t-boned. The other driver hit me at 35-45 after she blew the stopping, I was hit on the driver side pillar and back driver door. My air bags never deployed and I was trapped inside the car until the fire department was on scene
Crash
1 injured
HYUNDAI
SANTA CRUZ
(2023) - TIRES:TREAD/BELT
Sep 30, 2025
Incident date: Jan 30, 2024
The contact owns a 2022 Peterbilt 389 equipped with Goodyear Tires, Tire Line: Marathon LHS, Tire Size: 11R22.5, DOT Number: 1MY3TTYBW0324. The tires had been replaced prior to the failure. While driving, the driver's side front tires had a blowout. The local dealer was contacted, where it was diagnosed that the tread had separated. The vehicle was repaired. The manufacturer was contacted and decl... Read more
Incident date: Sep 1, 2025
The contact owns a 2023 Hyundai Santa Cruz. The contact stated that while hauling a trailer and attempting to accelerate at various speeds, the vehicle was bouncing, and the tires was losing traction before being able to accelerate. The contact stated that the vehicle failed to raise and lower as the shock absorbers needed to perform. The vehicle was taken to the dealer to be diagnosed, and it was... Read more
Incident date: Aug 5, 2025
On [XXX], at 5 pm, at [XXX] , the vehicle went into park, but showed as reverse, and the key was unable to be removed, or turn the electrical system off, or place the vehicle in park. I contacted The General Insurance Company Roadside assistance; a tow truck was dispatched. It took several hours, 2-3 hrs. for the driver to arrive. He stated he was familiar with Phillips CJDR, and new exactly wh... Read more
Incident date: Dec 5, 1960
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer four times, and the contact was informed that the parts were not available. In addition, the contact was advised not to drive the vehicle. The contact notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); how... Read more
Incident date: Dec 5, 1960
My 2021 Jeep Grand Cherokee will not start / turn over and if it did the car will shut off. This has been happening for the past week or so. I took it to my local Jeep dealership today and they are stating that both the fuel pump and the water pump need to be replaced. They also stated that the fuel pump recall does not apply to my vin. In addition to my fuel pump needing to be replaced, my water ... Read more
Incident date: Dec 5, 1960
My 2021 Jeep Grand Cherokee will not start / turn over and if it did the car will shut off. This has been happening for the past week or so. I took it to my local Jeep dealership today and they are stating that both the fuel pump and the water pump need to be replaced. They also stated that the fuel pump recall does not apply to my vin. In addition to my fuel pump needing to be replaced, my water ... Read more
Incident date: Dec 16, 2024
I put the car in drive and heard a loud bang. When I went to move it sounded like metal scraping. It turns out the front differential cracked and came loose making the truck inoperable. The truck was not off road and has been well taken care of. The part is three weeks on back order for a new front axle because this is happening to many of the RAM trucks.
Incident date: Dec 16, 2024
Ford 10 speed automatic transmission. Driving at highway speeds the vehicle suddenly went into limp mode. This dropped the vehicle speed from 70 mph to 20 mph without warning. A flashing wrench indicator light on the dash illuminated. A grinding noise coming from underneath the vehicle occurred. Our vehicle has an extended warranty. The vehicle was dropped off at the dealership it was purchased fr... Read more
Incident date: Dec 16, 2024
The contact owns a 2019 Ram 1500. The contact stated that while driving 45 MPH down the road, the brakes unintendedly activated, and the vehicle stalled. The vehicle was towed to a mechanic who was unable to retrieve a fault code. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed, but the dealer was unable to determine the cause of t... Read more
Incident date: Mar 1, 2023
The contact owns a 2024 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the steering wheel vibrated and was shaking erratically. In addition, the brake pedal was depressed; however, the brake pedal was difficult to depress. The contact stated that the brake pedal needed to be depressed extremely hard to stop the vehicle. There were no warning lights illuminated. Th... Read more
HYUNDAI
SANTA FE SPORT
(2018) - ENGINE
Sep 30, 2025
Incident date: Sep 22, 2025
antifreeze mix with oil , now my motor is bad only had care for 8 months , coolant system ran hot all of a sudden , warning light of overheating stopped asap and had car towed, first appearence on 09/28
HYUNDAI
SANTA FE SPORT
(2018) - LANE DEPARTURE: WARNING
Sep 30, 2025
Incident date: Sep 22, 2025
... Read more
Incident date: Dec 31, 1969
At 12,018 miles on my 2024 gmc sierra 1500 I experienced a rear wheel lock up. I have 4wheel drive capability but I had the truck in rear wheel drive only. Thankfully I was not going fast at the time. I was going between 35-45 mph when experiencing the lock up. As I was going down a straight away, I experienced a rear wheel lock up of my 10L80 transmission. My tires were squealing like crazy. I pu... Read more
Incident date: Sep 29, 2025
Abs, ccs cruise control, air pressure monitor, laser/radar, intelligence key, radar stain, center sonar, radar circuit unit,airbag lights Poa90 recall engine control module, transmission, collison lights, pre-existing damages, it has defects it started intermittent stalling at 66,541 miles upon buying it at 59,290 miles. All the dashboard lights on. It's a hazards it's to risky it won't start some... Read more
Incident date: Apr 1, 2022
Abs, ccs cruise control, air pressure monitor, laser/radar, intelligence key, radar stain, center sonar, radar circuit unit,airbag lights Poa90 recall engine control module, transmission, collison lights, pre-existing damages, it has defects it started intermittent stalling at 66,541 miles upon buying it at 59,290 miles. All the dashboard lights on. It's a hazards it's to risky it won't start some... Read more
Incident date: Apr 1, 2022
Abs, ccs cruise control, air pressure monitor, laser/radar, intelligence key, radar stain, center sonar, radar circuit unit,airbag lights Poa90 recall engine control module, transmission, collison lights, pre-existing damages, it has defects it started intermittent stalling at 66,541 miles upon buying it at 59,290 miles. All the dashboard lights on. It's a hazards it's to risky it won't start some... Read more
Incident date: Apr 1, 2022
We purchased our 2018 Honda Odyssey in January of 2024. Since we purchased the car, it regularly hesitates from the stopped position. This regularly yet intermittently causes a safety hazard when turning right into traffic or making a left turn because the acceleration does not work and feels as if it is failing for 2-4 seconds. There is a recall with other models that are the same year and close... Read more
Incident date: Aug 1, 2025
Rear Camera not working properly, Dashboard screen starts rapidly flickering when vehicle put in reverse. Unable to see if anything is behind vehicle.
Incident date: Aug 1, 2025
This truck is locking up momentarily, sometimes at high rates of speed on the interstate. It is very violent and jars the neck of my and my passengers. It leaves tire skid marks on the highway at high rates of speeds. It happens when i slow down or when the truck tries to shift gears. Turns out, GM HAS A RECALL FOR THIS EXACT ISSUE, (N242454440) but my VIN is not included for some reason. The... Read more
Incident date: Aug 1, 2025
This truck is locking up momentarily, sometimes at high rates of speed on the interstate. It is very violent and jars the neck of my and my passengers. It leaves tire skid marks on the highway at high rates of speeds. It happens when i slow down or when the truck tries to shift gears. Turns out, GM HAS A RECALL FOR THIS EXACT ISSUE, (N242454440) but my VIN is not included for some reason. The... Read more
Incident date: Sep 6, 2023
The gear shift module for my 2020 Ford Escape is detaching and sinking below where it is attached in the car. The gear shift isn't working correctly and sometimes operates as if it is in a different gear than what I shift the circular knob to be in gear for... P N R D (park, neutral, reverse, drive). Sometimes I put it into reverse but the car acts like it is in drive. This has cause some very dan... Read more
Incident date: Sep 21, 2025
There was no incident, the fabric around the headrest of the carseat had been falling down for the past few months. When I went to fix it for the, what seemed to be, thousandth time today I saw that the entire foam headrest is cracked in half!!! What the heck!? It has never been in an accident. The carseat rarely gets moved.. When you pay over $300 for a carseat that is supposed to last throughout... Read more
Incident date: Apr 9, 2024
First incident on I5 around exit 186 9 car was cruise control was on. Speed was set at 65. Car was accelerating from 60 to 65 but all of a sudden it slams on the brakes when no car was in front from 60ish to 45. Almost caused the car in the back to hit us. Multiple incident of cruise control on and while automatic lane change it would hit the breaks mid lane change when no other car is present ( ... Read more
Incident date: Apr 9, 2024
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine completely failed less than a month after purchase at approximately 58,000 miles. The vehicle is currently at Wicklund Auto in Rolla, MO for inspection and repair, and the engine is available for inspection upon request. 2. How was your safety or the safety of others put at risk? A com... Read more
Incident date: Apr 9, 2024
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine completely failed less than a month after purchase at approximately 58,000 miles. The vehicle is currently at Wicklund Auto in Rolla, MO for inspection and repair, and the engine is available for inspection upon request. 2. How was your safety or the safety of others put at risk? A com... Read more
Incident date: Aug 28, 2024
On multiple occasions, the idle-stop function engaged at a red light and then either the entire car shut down or the computer froze for a minute or two then restarted. For each incident, we had cars behind us that either nearly hit us when we did not go forward when the light turned green or nearly hit us by aggressively going around us while we restarted the engine.
Incident date: Jan 15, 2024
I get an error message on all the forward collision and lane departure system. A mechanic has looked at this and they cannot determine the issue. They say maybe the front cameras are acting up but the car has never been in a accident that would impact the cameras. In addition the drivers mirror will not reset from the reverse setting to drive mode. When driving it needs to be manually adjusted eac... Read more
HYUNDAI
ELANTRA GT
(2019) - ELECTRICAL SYSTEM
Sep 29, 2025
Incident date: Sep 25, 2025
The rearview camera continues to fail after recall for the issue was completed. Estimate 6 months+ since recall was performed to replace camera tailgate wire harness. It has begun random failures again. There is no indication from the dash of an error. When placed in reverse, the camera display in the dash goes nearly black or totally black; sometimes lane back lines are present, sometimes not... Read more
Incident date: Sep 28, 2025
I was driving on the highway going the speed limit and the car suddenly slowed to 35 and all sorts of lights (check engine light and others) came on and messages went across the screen about the throttle control and stability control. This is the 4th time this has happened to me. Each time I bring it to the dealer and am told "its a known computer glitch" or that there is a fix but it continues to... Read more
Incident date: Aug 31, 2025
On September 28, 2025, after parking in my garage on a hot day (~80°F), my Genesis GV80 automatically locked all doors while my 3-year-old child and dog were still inside. My keys were also locked in the vehicle. Neither the driver nor passenger door thumbprint sensors responded. For approximately 20 minutes, I was unable to unlock the car while my daughter was trapped inside crying and screaming... Read more
HYUNDAI
SANTA FE XL
(2019) - POWER TRAIN
Sep 29, 2025
Incident date: Dec 9, 2024
The contact owns a 2023 Kia Forte. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed th... Read more
Incident date: Sep 17, 2025
Subject: Vehicle Safety & Emissions Complaint – Toyota Camry (VIN [XXX] ice of Defects Investigation, I am reporting a safety and emissions defect with my 2019 Toyota Camry XSE (VIN [XXX] ). • [XXX] Techstream confirmed DTC P26CB71 – Engine Coolant Pump Actuator Stuck. • This fault risks overheating, sudden engine failure, and emissions non-compliance. • Covered under CSP 24TE04 and Fede... Read more
Incident date: Aug 28, 2025
My BMW 330i 2021 caught on fire while I was driving. Smoke came from the hood, and I open the hood and seen the Fire, and I called the Newark NJ Fire Department. see attached photo of the BMW after the fire.
Fire
Incident date: Sep 26, 2025
The contact owned a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 23V413000 (SUSPENSION) and 24V132000 (SUSPENSION, STEERING). The contact's wife stated that while driving 35 MPH, the vehicle wobbled, and an abnormal sound was coming from underneath the vehicle. The contact's wife was able to pull to the side of the road. It is unknown if any warning light... Read more
Incident date: Aug 23, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The flow shut-off valve (coolant leak) failed. This exact component was later included in Toyota’s official recall. The defective part was diagnosed by a mobile mechanic and replaced at a licensed independent auto repair shop. The failed component itself is no longer available, but all receipts an... Read more