Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Jul 8, 2025
The contact owns a 2021 Nissan Rogue Sport. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance system activated briefly and applied the automatic emergency braking system, and the vehicle quickly decelerated. The contact stated that system activated without any other vehicles or objects nearby. The vehicle returned to normal functionality, but the failur... Read more
Incident date: Jun 24, 2025
The back up camera view is distorted, the image is upside down. This causes a visibility issue. I cannot use the camera to back up, I’m dependent on the side and rear view mirrors. This car has several blind spots that make using the mirrors difficult when backing up. I have nearly hit numerous cars.
Incident date: Jun 24, 2025
The back up camera view is distorted, the image is upside down. This causes a visibility issue. I cannot use the camera to back up, I’m dependent on the side and rear view mirrors. This car has several blind spots that make using the mirrors difficult when backing up. I have nearly hit numerous cars.
Incident date: Jun 24, 2025
On [XXX] while driving approximately 1.5 hours away from home, a warning message appeared on my dashboard stating: “Hybrid System Warning. Stop and Do Not Drive.” I immediately pulled over and contacted my insurance company, who arranged for the vehicle to be towed to the nearest authorized Hyundai dealership (Thomas Hyundai in Cumberland). The warning clearly indicated that it was not safe to... Read more
Incident date: Jun 7, 2025
On [XXX] while driving approximately 1.5 hours away from home, a warning message appeared on my dashboard stating: “Hybrid System Warning. Stop and Do Not Drive.” I immediately pulled over and contacted my insurance company, who arranged for the vehicle to be towed to the nearest authorized Hyundai dealership (Thomas Hyundai in Cumberland). The warning clearly indicated that it was not safe to... Read more
Incident date: Jul 7, 2025
A KNOWN faulty camera problem for 100s of Ford EVs. Starts off as very intermediate warnings until it stops working all together. This problem doesn't allow you to use cruise control and a host of other standard safety features. This should be a recall, I can't imagine someone getting hurt or worse because ford isn't getting ahead of this thing.
Incident date: Jul 7, 2025
A KNOWN faulty camera problem for 100s of Ford EVs. Starts off as very intermediate warnings until it stops working all together. This problem doesn't allow you to use cruise control and a host of other standard safety features. This should be a recall, I can't imagine someone getting hurt or worse because ford isn't getting ahead of this thing.
Incident date: Jul 7, 2025
While driving I noticed my ABS, Traction Control, AEB, and a couple of other lights came on. Upon restarting my car it was still there but the lights went away on their own after a few minutes of driving. They have been periodically turning and and off as I've driven the past couple of days. I went to the local mechanic shop who performed a diagnostic and found it to be a faulty left rear wheel sp... Read more
Incident date: Jul 11, 2025
The contact owns a 2000 Toyota Tundra. The contact stated that while driving approximately 30 MPH and hauling a boat, the subframe nearby the transmission cross member detached from the vehicle. The vehicle was towed to the residence. The contact was able to inspect the vehicle and became aware of severe rust on the subframe with several areas where the subframe had rusted through and had holes. T... Read more
Incident date: Jul 11, 2025
My brakes are intermittently disengaging during bumps and potholes. I experience a rattling undercarriage and pedal vibration. Sometimes I must crank the steering wheel to regain braking. This poses an immediate safety risk to myself and others. The service advisor mentioned other customers coming in for the same issue. I have had my car in three times for this issue but they’ve never been able ... Read more
Incident date: Jul 6, 2025
The contact owns a 2020 Ford Explorer. The contact stated that upon coming to a complete stop at a red traffic light, the vehicle inadvertently shut off in the middle of the roadway and failed to restart. The battery warning light was illuminated. No further information was available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. After investigating the failure, t... Read more
Incident date: Jun 25, 2025
The contact owns a 2018 Ford Fusion. The contact stated that the low coolant warning light had illuminated prematurely. Upon inspecting the vehicle, the contact was unable to find a coolant leak. Additionally, the contact stated that the vehicle overheated while driving, which required the contact to pull over temporarily and to resume driving after the vehicle had cooled down. The vehicle was ta... Read more
Incident date: Jun 25, 2025
The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 24V840000(Steering); however, the part to do the recall repair was not yet available. The contact stated while driving at an unknown low speed, the front driver's side suspension failed, rendering the vehicle undrivable. The vehicle was towed to the local dealer, where it was confirmed that... Read more
Incident date: Jun 18, 2025
While driving on the interstate with my family, my 2023 Nissan Pathfinder suddenly began to fail (limp Mode), forcing me to pull onto the shoulder in a dangerous situation.I was in the farthest lane to the left, with no shoulder available. I had to cruise all the way across two lanes with NO acceleration, but my flashers and the grace of god. The issue appears related to the mass airflow sensor, w... Read more
Incident date: Jun 13, 2025
While driving on the interstate with my family, my 2023 Nissan Pathfinder suddenly began to fail (limp Mode), forcing me to pull onto the shoulder in a dangerous situation.I was in the farthest lane to the left, with no shoulder available. I had to cruise all the way across two lanes with NO acceleration, but my flashers and the grace of god. The issue appears related to the mass airflow sensor, w... Read more
HYUNDAI
SANTA FE SPORT
(2015) — ELECTRICAL SYSTEM
Jul 11, 2025
Incident date: Jun 13, 2025
My 2023 Jeep GC Overland 4XE was at the Jeep service center for the same issue in a week. I get a Service throttle control warning, CEL, then every warning light on the dashboard lit up. It happened on my driveway the other day and I would not drive. I had Jeep roadside tow it to a Jeep service center. On 7/9/2025 I picked up the Jeep. Service tec said no open recalls, no software updates and the... Read more
HYUNDAI
SANTA FE SPORT
(2017) — VISIBILITY/WIPER
Jul 11, 2025
Incident date: Jun 8, 2025
- An audible "pop" when turning hard either direction. - rear windshield leaks on passenger side. The company i work for purchased 4- 2024 Ford F550's and all of them have the same issues, amongst others, however these ones are consistent and have been present since their addition to the fleet.
Incident date: May 1, 2025
First occurrence with my F-150 STX driving home from work. Started my truck and got a block and a half away and the truck stopped accelerating and completely shut off. All the lights and engine was off. I drifted to the side of the road to avoid traffic causing a traffic pile up and confusion. Being overwhelmed I waited for about 20 minutes then started it and drove home. No lights or check e... Read more
Incident date: Apr 20, 2025
At almost 20,000 miles my car shut itself off while I was still driving. I was slowing down to a stop but my car was not functioning properly, could not turn my car off, put in park or turn of parking break. I had to sit in the middle of the street for at least a minute until I was able to shut off my car and restart it again. I drove straight to the Honda dealership. Waiting on diagnostic results... Read more
Incident date: Jun 21, 2025
At almost 20,000 miles my car shut itself off while I was still driving. I was slowing down to a stop but my car was not functioning properly, could not turn my car off, put in park or turn of parking break. I had to sit in the middle of the street for at least a minute until I was able to shut off my car and restart it again. I drove straight to the Honda dealership. Waiting on diagnostic results... Read more
Incident date: Jun 21, 2025
There is a light is always on and it says passenger airbag off
Incident date: Jun 21, 2025
I started to see the oil light on the dashboard and i heard a hard sound from the engine so that i changed the oil then after a couple days i saw the light again on with a little bit high temperature, so stooped by a gas station and i added some more oil after i shut the car off and waited to cool the engine down and i started the car, the oil light was gone and the engine sound was smoother then ... Read more
Incident date: Jun 23, 2025
I started to see the oil light on the dashboard and i heard a hard sound from the engine so that i changed the oil then after a couple days i saw the light again on with a little bit high temperature, so stooped by a gas station and i added some more oil after i shut the car off and waited to cool the engine down and i started the car, the oil light was gone and the engine sound was smoother then ... Read more
Incident date: Jul 10, 2025
The stabilitrak notification comes on constantly. While we are driving/reversing and turn our steering wheel the whole car will shut down and the steering wheel jerks. It's happened multiple times. It takes forever for the car to turn back on.This is super dangerous and cause myself and my children to end up getting hit by another vehicle while on the road.
Incident date: Jun 11, 2025
The stabilitrak notification comes on constantly. While we are driving/reversing and turn our steering wheel the whole car will shut down and the steering wheel jerks. It's happened multiple times. It takes forever for the car to turn back on.This is super dangerous and cause myself and my children to end up getting hit by another vehicle while on the road.
Incident date: Jun 11, 2025
I never was informed about the fuel pump recall , all the lights on my car came on , acceleration was slower , car was jerking , and when taking it to Honda they stated 2 of my cylinders has a misfire and water or coolant leaked and blew my head gasket , the car never ran hot and the guy asked did any light come on and I told him for some old reason every light on the dash was on and the car is vi... Read more
Incident date: Jun 11, 2025
I never was informed about the fuel pump recall , all the lights on my car came on , acceleration was slower , car was jerking , and when taking it to Honda they stated 2 of my cylinders has a misfire and water or coolant leaked and blew my head gasket , the car never ran hot and the guy asked did any light come on and I told him for some old reason every light on the dash was on and the car is vi... Read more
Incident date: Jun 11, 2025
On a busy highway, my car broke down. It was due to the rod bearings, specifically, the Hyundai Theta "extended warranty"/recall issue, or "recall" issue. There is currently a class action lawsuit against Hyundai. I had the car towed to Hallmark Hyundai in Nashville, TN. I, however, live in Louisville, KY and I was making a road trip to Nashville, TN. I was told by the Service Rep in Nashville... Read more
Incident date: Feb 4, 2025
When I drive at highway speeds and going to slow down this transmission will sometimes shift very hard on down shift from 9th to 8th gear and it jolts the truck. Also sometimes when I am in town going from 4th to 5th gear it is delayed in 4th making the RPM go high then shifting hard into 5th. Getting out of 1st going into 2nd is sometimes clunky and sometimes it is not. All these issues are inter... Read more
Incident date: Jul 10, 2025
August 2024, arrived to Discount Tire, Lee Store in Prescott Valley, AZ. Showed salesperson my Ram 3500HD, also reflected on my account with them. Salesperson ordered 122Q instead of 122QE for 1 ton truck. This was intentional as 4 months later (December) brought in for excessive wear, manager on duty declined warranty and tried Toyo who required I go back to dealer placing me into procedural loop... Read more
HYUNDAI
SANTA FE HYBRID
(2025) — TIRES
Jul 10, 2025
Incident date: Jun 25, 2025
August 2024, arrived to Discount Tire, Lee Store in Prescott Valley, AZ. Showed salesperson my Ram 3500HD, also reflected on my account with them. Salesperson ordered 122Q instead of 122QE for 1 ton truck. This was intentional as 4 months later (December) brought in for excessive wear, manager on duty declined warranty and tried Toyo who required I go back to dealer placing me into procedural loop... Read more
Incident date: Jul 7, 2025
I was turning left from a side street onto a divided highway and stopped in the middle to wait for an opening in traffic. When one came I hit the gas and nothing happened. Pressed it again, to the floor and nothing happened. I then put the truck into reverse to back out of the way of traffic because the truck rolled forward a bit when I attempted to accelerate. I then waited for a very large openi... Read more
Incident date: Jul 7, 2025
I was turning left from a side street onto a divided highway and stopped in the middle to wait for an opening in traffic. When one came I hit the gas and nothing happened. Pressed it again, to the floor and nothing happened. I then put the truck into reverse to back out of the way of traffic because the truck rolled forward a bit when I attempted to accelerate. I then waited for a very large openi... Read more
Incident date: Jul 10, 2025
The strap you pull to tighten the harness became completely loose and would not tighten on secure into place. The screw that held the ratchet system in place was completely out.
Incident date: Jul 10, 2025
Recall 24E13 was issued for my vehicle on 4/16/2025 and i had repairs done on my vehicle in march. this recall states that catalytic converters may be replaced unnecessarily and the dealership has agreed with me on this. Ford continues to deny me reimbursement for this issue and I paid +/- 3800 for this repair to be done when I am sure I did not need it now.
Incident date: Jul 10, 2025
The car horn stopped working very suddenly, without any prior warning, while I was driving. The car has around 36000 miles on it, so the horn dying out was a surprise. Driving without a functioning horn has also become a safety issue. I have an upcoming appointment with the dealership to diagnose and fix the problem.
Incident date: Jul 10, 2025
2021 Ford Explorer •Problem: Blind Spot Detection / Sensor Malfunction •Description to copLeft-side blind spot sensor fails intermittently. It shows no warning when vehicles are in the blind spot, creating a risk during lane changes. I found Ford TSB 23-2048 confirms the issue. Dealer quoted $1,200 but this is a known factory problem and safety issue.
Incident date: Jul 10, 2025
The car computer (HW3) in my 2023 Tesla Model Y failed without warning while I was traveling from Maryland to New Jersey. When I attempted to drive the car, the main screen was completely black and unresponsive, meaning I could not see or control any essential functions—no speed display, gear indicator, or system feedback. The vehicle was not drivable. Acceleration was extremely delayed (took mo... Read more
HYUNDAI
SONATA HYBRID
(2021) — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Jul 10, 2025
Incident date: Jul 9, 2024
The contact owns a 2024 Mazda CX-50. The contact stated that there was uneven brake wear on the inner brake pad. The contact stated that the inner side of the brake pads were wearing before the outer sides. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the front brake pads and rotors were defective and needed to be r... Read more
Incident date: Jul 10, 2023
Vehicle: 2017 Chevrolet Volt Purchased: March 2017, new from Quality Chevrolet, Escondido, CA I am reporting a persistent and worsening issue with the “Shift to Park” system in my 2017 Chevy Volt. The problem began approximately three months after purchase (mid-2017) and has continued to worsen over time. Initially, the issue occurred intermittently, but it now happens every time I attempt to... Read more
Incident date: Jul 10, 2023
While driving along a 2-lane country road the glass in the panoramic sunroof suddenly exploded. Glass shards rained down into the passenger compartment. Luckily no cuts or other injuries were incurred. The could have been a more serious situation had my wife swerved the vehicle when the glass exploded. I am currently at the dealership for them to examine it. I am aware that this has been a known i... Read more
Incident date: Jul 5, 2025
To Whom It May Concern, I am submitting this complaint to report a mechanical issue with my 2018 Audi S5 Sportback. Around 57,000 miles, the engine began making a noticeable ticking noise, which I have been advised is due to failing rocker arms. This issue has raised serious concerns, as it can lead to engine misfires, reduced performance, and potentially catastrophic engine damage if left unreso... Read more
Incident date: Jun 2, 2025
Purchased in cash at Dan O'Brien KIA for 22,000. This dealership in Concord NH (Owner) was charged w/embezzlement soon thereafter & was found guilty & fined. My cash purchase was never given to Hyundai nor was the promised 10 year powertrain warranty which was told to me from the salesman on the day of purchase in 2019. My 2.0 engine is knocking (undriveable) w/74 ,000 miles. Because Hyundai rec... Read more
HYUNDAI
SANTA FE SPORT
(2013) — ENGINE AND ENGINE COOLING
Jul 10, 2025
Incident date: May 10, 2025
The contact owns a 2016 Honda Pilot. The contact stated while driving 50 MPH, there was an abnormal rattling and vibration in the engine. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Action Number: RQ24013. The contact stated that the failure was like the failure documented in NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The v... Read more
Incident date: Jun 29, 2025
The contact owns a 2018 Audi Q5. The contact stated while driving 40 MPH, the air bag warning light illuminated. The vehicle was taken to a dealer; however, the vehicle was not diagnosed due to the cost. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that the warning light was intermittently illuminated. The manufacturer was not notified of the fail... Read more
Incident date: May 15, 2025
While traveling at approximately 77 mph on the interstate, I was forced off the road by another vehicle, causing my car to collide with a cable barrier. The initial impact was to the front driver’s side corner, and the vehicle then scraped along the driver’s side against the barrier. Despite the high-speed impact, no airbags deployed. •Component or System That Failed: The frontal airbag syst... Read more
Crash
1 injured
Incident date: Jan 25, 2024
Was inspected @ my local garage. The tipm goes out and you lose turn signals, wipers, transfer case control ( locks in low gear) causes airbag light to go on. And Chrysler does not manufacture them anymore. Jeep had to be towed.
Incident date: Jan 25, 2024
Was inspected @ my local garage. The tipm goes out and you lose turn signals, wipers, transfer case control ( locks in low gear) causes airbag light to go on. And Chrysler does not manufacture them anymore. Jeep had to be towed.