Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
HYUNDAI
SANTA CRUZ
(2023) - ELECTRICAL SYSTEM
Oct 12, 2025
Incident date: Oct 6, 2025
Car won't charge on Level 1 charging; it popped the GFCI in my garage and now no longer charges on level 1 (regular slow AC charging).
Incident date: Oct 7, 2025
I was traveling on Saturday at about 40 miles an hour down the road car just all of a sudden lost power and started smoking. No engine light or anything else came out to indicate a problem. Got it too a repair shop waiting to hear Monday exactly all the damage but they did say it had no oil in the car. It’s only been 2 1/2 months since an oil change checked that last month had plenty of oil coul... Read more
Incident date: Oct 1, 2024
Warning light ILLUMINATION unavailable required service
Incident date: Oct 11, 2025
I drove to Regal Cinema Hacienda Crossing for a 3:20 PM movie. Upon returning to the car, I noticed extremely slow and inconsistent responses from both the accelerator and the brake, making the vehicle nearly uncontrollable. I decided to drive cautiously toward the Stoneridge Dodge Service Center via [XXX] and exited at [XXX] . At the intersection of [XXX] and [XXX] , I stopped at a red light. W... Read more
Incident date: Jun 3, 2025
Once or twice per day vehicle brakes will lock up while accelerating from a stop. This usually occurs between 15 and 20 mph. It is a random occurrence. Also, after UConnect update, vehicle will lose power after driving for approximately 1 mile, requiring that the car be turned off and restarted. the car is drivable again for only another mile, then repeats the issue. Check engine light turns on.
Incident date: Sep 11, 2025
The vehicle lost significant power while driving. I was only able to go 30mph, then a message told me to restart the vehicle with the brake pressed and start button. Then after it restarted I drove and it would only go 11 mph. Research online has indicated numerous jeep wrangler owners having this issue after applying an over the air update. The vehicle slowed down rapidly, this was very dangero... Read more
HYUNDAI
SANTA FE SPORT
(2018) - SEAT BELTS
Oct 12, 2025
Incident date: Oct 12, 2025
I rent my vehicle on the Turo app Market and depend On it as income. When this recall occurred the vehicle was suspended from the platform as it was being rented out to a client and was not informed during the recall as she was driving it, therefore putting her at risk, as well as myself as a host. Its been a month and now I am unable to do business or drive the car knowing the potential consequen... Read more
HYUNDAI
SANTA FE SPORT
(2018) - UNKNOWN OR OTHER
Oct 12, 2025
Incident date: Oct 12, 2025
Was on my way to work at stoplight and my 2019 Chevrolet Malibu lost all power and started back up and the next day I was about to leave for work and it wouldn’t start low battery came across screen then the check engine light came on and a few hrs later it started up but all interior lights would not go off and I went to auto zone to check codes and its one of the codes for RECALL I will be tak... Read more
Incident date: Jul 31, 2025
Vehicle completely shut down, lost all engine power and power steering while driving in the middle of traffic, completely blocked an intersection. Had to restart vehicle.
Incident date: Jul 31, 2025
Vehicle completely shut down, lost all engine power and power steering while driving in the middle of traffic, completely blocked an intersection. Had to restart vehicle.
Incident date: Sep 20, 2024
After a software update on 10/10/25, the Jeep Wrangler has become unreliable, with the hybrid powertrain failing while driving, leaving the driver and passengers in dangerous situations in traffic. This occurs at any speed and results in a total loss of the high voltage system, including motive force and power steering. This has happened in an intersection, while making an unprotected left turn, w... Read more
Incident date: Sep 20, 2024
After a software update on 10/10/25, the Jeep Wrangler has become unreliable, with the hybrid powertrain failing while driving, leaving the driver and passengers in dangerous situations in traffic. This occurs at any speed and results in a total loss of the high voltage system, including motive force and power steering. This has happened in an intersection, while making an unprotected left turn, w... Read more
Incident date: Jun 24, 2023
Jeep sent an OTA update through the Uconnect system on 10/10. This morning while driving my vehicle lost power unexpectedly and was forced to stop and the check engine light is now on. Thankfully I was in a quiet residential area with not a lot of traffic or this could have been a serious accident. Jeep is saying it is was a telematics box module update and no fix is ready at this time.
Incident date: Oct 1, 2024
MY 2017 Hyundai Sonata has excessive engine oil consumption. Despite multiple inspections and tests performed by Hyundai dealerships in 2023, as well as PCV replacement by a licensed independent mechanic, the vehicle continues to consume approximately 1 quart of oil every 60-100 miles. No warning lights appeared, but this persistent consumption created a safety risk ,as low oil levels can lead to ... Read more
Incident date: Oct 10, 2025
Vehicles' charging side deck will heat up any phone we put in to charge inside that slot. We brought this to the dealers attention a couple times but they stated I needed to pay a service fee to have it looked at. It began happening a few weeks after we purchased the vehicle. We have not used the port ever since.
Incident date: Oct 10, 2025
After an over the air update the vehicle now goes into limp mode and forces me to put the vehicle in park. The vehicle now has a check engine light. Also some of the functions like regenerative braking and power steering shut them selves off
Incident date: Oct 10, 2025
After an over the air update the vehicle now goes into limp mode and forces me to put the vehicle in park. The vehicle now has a check engine light. Also some of the functions like regenerative braking and power steering shut them selves off
Incident date: Oct 9, 2025
Dealer confimed roller lifter failure on 9/23/25, they replaced the roller lifters, push rods, cam shaft and rocker arms. Within 20 miles of picking up the truckl on 10/11/2025 the same noise the repair was suposed to remedy was back adn the same volume/ intensity as before. The warranty repair did not remedy the issue.
Incident date: Oct 8, 2025
Went to back up to park . The shifter would not properly work kept going back to park .I couldn't get it into neutral to push it. No warnings. Had to 1st pay for towing from where it happened to a parking space. Then called roadside service to take it to Bay Lincoln in Panama Beach.i will send the results from dealership. It could of been real serious and caused a bad accident maybe even death. I ... Read more
Incident date: Jul 25, 2025
Alleged Violations of Commercial Driver Qualification and Unsafe Operating Practices Involving Autonomous Driving System (ADS) Trucks
Crash
Incident date: Jan 27, 2025
Vehicle shut down without warning while driving 6 times within an hour time period trying to get to nearest repair facility. No throttle response and loss of power steering upon occurrence. After pulling over and restarting the vehicle, the vehicle functioned normally for 5 to 10 more minutes but a check engine light stayed illuminated. Vehicle was operating on battery power, not gas engine, eac... Read more
Incident date: Jan 27, 2025
Vehicle shut down without warning while driving 6 times within an hour time period trying to get to nearest repair facility. No throttle response and loss of power steering upon occurrence. After pulling over and restarting the vehicle, the vehicle functioned normally for 5 to 10 more minutes but a check engine light stayed illuminated. Vehicle was operating on battery power, not gas engine, eac... Read more
Incident date: Oct 6, 2025
Jeep pushed a Uconnect update on 10/10/2025 which I installed, caused my vehicle to shut off completely during driving on a main road shortly after leaving my home. All engine and dash lights came on, coult not take the vehicle out of drive. The shifter was stuck. I turned the vehicle off then moved shifter back to park and started it again. It continued to do this every few feet. This is extremel... Read more
Incident date: Oct 6, 2025
Jeep pushed a Uconnect update on 10/10/2025 which I installed, caused my vehicle to shut off completely during driving on a main road shortly after leaving my home. All engine and dash lights came on, coult not take the vehicle out of drive. The shifter was stuck. I turned the vehicle off then moved shifter back to park and started it again. It continued to do this every few feet. This is extremel... Read more
Incident date: Sep 26, 2025
When driving over railroad tracks or entry gates, the vehicle skids forward in an uncontrollable manner and vehicle is unable to stop when I press on the brake pedal. I have to put the car in “park” to stop the vehicle from rolling into oncoming traffic or colliding into the car in front of me. It appears to be an ABS problem.
Incident date: Sep 21, 2025
When driving over railroad tracks or entry gates, the vehicle skids forward in an uncontrollable manner and vehicle is unable to stop when I press on the brake pedal. I have to put the car in “park” to stop the vehicle from rolling into oncoming traffic or colliding into the car in front of me. It appears to be an ABS problem.
Incident date: Sep 21, 2025
Engine failing due to coolant intrusion. I never received a recall notice. I was unaware of the possible issue. Ford refused to complete the repair as I missed the mileage deadline. I was unable to take advantage of the repair.
Incident date: Jun 28, 2025
The car got a uconnect update tonight. 30 minutes later, when driving the car for the first time since the update, the car shut off while in drive going 30mph. The car loses power, tells you to shift to park. Turning the car off and on enabled it to drive for a while longer, but the same thing happened again. The check engine light is on, and it's giving a number of code errors around the hybr... Read more
HYUNDAI
VELOSTER N
(2022) - STEERING
Oct 10, 2025
Incident date: Oct 10, 2025
On [XXX], while driving on a busy boulevard in Wilmington, Delaware, my 2020 BMW 750i suddenly lost all power (engine and electrical) without any warning. The vehicle completely shut down in traffic, creating an extremely dangerous situation. There were no warning lights or messages before the failure. I called BMW Roadside Assistance for help but was informed that because my warranty had just ex... Read more
HYUNDAI
VELOSTER N
(2022) - POWER TRAIN
Oct 10, 2025
Incident date: Oct 10, 2025
To Whom It May Concern, I am submitting this complaint regarding a serious and costly transmission issue with my 2019 Lincoln Navigator. At approximately 114,000 miles, the vehicle’s transmission failed and required a full rebuild. The total repair cost was around $8,000, which I had to pay out of pocket. When I brought the vehicle to the dealership for diagnosis and repair, the technician... Read more
Incident date: Sep 17, 2025
Both B-pillar camera housings on my 2023 Tesla Model Y Performance become extremely hot even when the vehicle is parked in a closed garage and not in use. On the morning of the incident, the garage temperature was approximately 78°F. The car had been parked overnight for over 12 hours, plugged in, and charging to 80%. While the vehicle was preconditioning, no defrost features were active. Despite... Read more
Incident date: Oct 9, 2025
The contact's cousin owned a 2012 Kia Forte. The contact stated that the vehicle was parked unattended by the privacy fence. The contact was alerted by her nephew and observed that the vehicle was on fire. The front windshield had shattered, and smoke was visible inside the cabin. The fire appeared to originate from the dashboard area. The contact used a fire extinguisher to suppress the flames wi... Read more
Fire
Incident date: Oct 2, 2025
I have a Honda Odyssey 2016 with low mileage, which I purchased almost 2 years ago.This has happened twice. While driving in traffic, I approached a stop light and applied my brakes. When I applied the brakes, the engine accelerated at the same time propelling the car forward. I pressed on the brakes as hard as I could to keep the car from hitting the car in front of me. The second time this happe... Read more
Incident date: Oct 9, 2025
When I entered my vehicle after it was washed at the Mercedes-Benz service location, I pressed Memory 1 button and the seat returned to my normal position. Without any further input, I started the engine, and the driver's seat automatically moved backward by itself. When I readjusted the seat and shifted into Drive, it continued moving rearward. As the seat moved backward, my feet could no longer ... Read more
Crash
Incident date: Oct 9, 2025
When I entered my vehicle after it was washed at the Mercedes-Benz service location, I pressed Memory 1 button and the seat returned to my normal position. Without any further input, I started the engine, and the driver's seat automatically moved backward by itself. When I readjusted the seat and shifted into Drive, it continued moving rearward. As the seat moved backward, my feet could no longer ... Read more
Crash
Incident date: Oct 9, 2025
I am submitting this complaint to formally report a recurring safety issue with the infotainment system in my 2022 Honda Accord. The system is experiencing what is commonly referred to as "ghost touching"—where the screen registers false inputs and changes functions on its own without any user interaction. This issue causes the display to randomly switch between menus, adjust settings, and even... Read more
Incident date: Oct 4, 2025
My car has been malfunctioning it keeps saying shift to park when it’s park and it show esc system issue and then the brakes stop working it has been going on and off took it to Lou bachrodt Chevrolet and they couldn’t fix the issue. I have done research online and it shows the same
HYUNDAI
TUCSON HYBRID
(2025) - POWER TRAIN
Oct 10, 2025
Incident date: Oct 9, 2025
While driving the car was stalling not getting up in speed on a hill and the 4wd service came on. We took it to Jeep in Jenkintown for a diagnostics test and it was the Power transfer unit.
HYUNDAI
TUCSON HYBRID
(2025) - ENGINE
Oct 10, 2025
Incident date: Oct 9, 2025
UNKNOWN purchased a used 2021 Jeep on July 3, 2025 received the CARFAX showing it passed all tests however, after I drove off the lot the engine sounded funny, took it back on July 10, they send the car to a Jeep dealer who stated it needed a new engine I also stated the AC smells funny, which they never addressed I finally got my jeep back end of Septemeber with new engine never heard a wor... Read more
HYUNDAI
TUCSON HYBRID
(2025) - STEERING
Oct 10, 2025
Incident date: Oct 9, 2025
The contact owns a 2014 Ford F-150. The contact stated that while reversing, the vehicle experienced a loss of steering control, and it became difficult to turn the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic, who related the failure to NHTSA Campaign Number: 14V316000 (Steering); however, the VIN was not included in the recall. The vehicle wa... Read more
Incident date: Aug 1, 2025
Vehicle propulsion system failed, as a result vehicle rolled down an inclined driveway in to the street and was stuck in the middle on the street in traffic. Vehicle had started normally, was able to shift into Drive, no obvious warning lights or error messages displayed. Vehicle would shift into Drive/Park/Reverse as required but would not move. Upon shutdown an restart two warning lights were d... Read more
HYUNDAI
SANTA FE SPORT
(2017) - POWER TRAIN
Oct 10, 2025
Incident date: Jun 4, 2024
When I shift my car to park, it doesn't register that it is in park. It won't let me shut the car off. I can move the gear shift around a bit and it will eventually say it is in park. It can take sometimes up to 10 minutes for me to be able to shut off my car. I have read that this is a known issue and there was a recall, but my vin number was not included for some reason? The issue started about... Read more
Incident date: Oct 10, 2025
The contact owns a 2016 Honda Odyssey. The contact stated that while driving at an undisclosed speed, the RPM increased, with several unknown warning lights illuminated. In addition, there was an abnormally loud sound and smoke coming from the exhaust system. The contact drove the vehicle to a nearby business parking lot. The contact stated that the failure started while the cruise control was ena... Read more
Incident date: Sep 10, 2025
The blinkers ...window wipers ...brights. horn.. battery draining. Horn. Staling. Someone said it's the TIPM.WHICH WAS RECALLED yeARS BACK. I JUST GOT THIS CAR NOT EVEN 2 YEARS AGO.and it's unsafe . I can't see and scared the airbags are gonna diploy
Incident date: Sep 10, 2025
The vehicle would not start and left me stranded over 40 miles from home. I was unable to start the vehicle for over an hour. The road side service was unable to start the vehicle.
Incident date: Sep 10, 2025
The engine makes a noise like a knock, when the car is running or the speed increases the noise becomes louder and it feels like a strong blow coming from the engine.
Incident date: Feb 6, 2024
The thermostat failed prematurely. Car is less than 2 years old and 37,679 miles. About 37,600 at the time of incident. The engine overheated and the car states to pull over immediately. The manual states roughly that permanent engine damage can result so the driver is forced to pull over regardless of condition. I was on a highway with very narrow shoulders with family, two parents and five c... Read more
Incident date: Oct 9, 2025
The passenger rear tire experienced a catastrophic tread separation failure on the highway at speed limit speed. Since this was on the freeway, loss of control could have been experienced and caused a severe incident injury to drivers in the vicinity of the incident. The problem just happened and will be inspected by an authorized dealer. There were no warnings until the tire of the incident. Thes... Read more
Incident date: Oct 9, 2025
The passenger rear tire experienced a catastrophic tread separation failure on the highway at speed limit speed. Since this was on the freeway, loss of control could have been experienced and caused a severe incident injury to drivers in the vicinity of the incident. The problem just happened and will be inspected by an authorized dealer. There were no warnings until the tire of the incident. Thes... Read more
Incident date: Aug 25, 2025
When I was driving on the highway I was going about 65 mph in 6th gear and then without warning my 2012 Ford f150 3.5 truck shifted all the way down to 1st gear which almost caused me to wreck on the highway and other cars to almost slam into me. Now when I try to drive the truck it keeps throwing a wrench and the wrench blinks and my truck will not shift hardly at all between the gears. After I h... Read more