Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Oct 21, 2025
There was a sudden unintended acceleration and the brake did not work, causing a major accident. Car caught fire and door would not open. The car has completely engulfed. There were no warning lamps, messages or other symptoms prior to the failure. Vehicle has been inspected by insurance and police, but not by manufacturer.
Crash
Fire
1 injured
Incident date: Oct 21, 2025
We believe that it is the park sensor in the column . When you place the truck into park, the screen displays the words shift to park period and the dinger.Inside the truck continues to ding for a long time, even with opening and closing the door ... The truck is actually in park, so it does not move.But the display says it's not.And apparently it is not registering because it keeps dinging
Incident date: Oct 21, 2025
The car would not start, and displaying multiple rotating warnings. The car could not be shifted to neutral. The problem is going away after several hours by itself. Only check engine light remaining after car is able to start. The problem happened three times, most recent on October 20th. The last two problems were potentially addressed by updating software. Obviously the problem is still not fi... Read more
Incident date: Oct 21, 2025
The Vehicle Identification Number for this vehicle is not recognized in the NHTSA program. From Online vehicle registration Oahu Hawaii
Incident date: Mar 18, 2023
Rear subframe failure due to rust.
Incident date: Oct 23, 2025
Computer telling vehicle to do a sudden unintended acceleration. Forward collision warning system did not respond. Air bags didn’t deploy. No diagnostics have been done. No warning lamps illuminated on dash. Vehicle currently is at repair shop. While pulling into a parking space at low rate of speed, vehicles engine reved up and vehicle took off, braking system did not respond unable to stop ve... Read more
Crash
Incident date: Oct 23, 2025
Computer telling vehicle to do a sudden unintended acceleration. Forward collision warning system did not respond. Air bags didn’t deploy. No diagnostics have been done. No warning lamps illuminated on dash. Vehicle currently is at repair shop. While pulling into a parking space at low rate of speed, vehicles engine reved up and vehicle took off, braking system did not respond unable to stop ve... Read more
Crash
Incident date: Oct 18, 2025
The ABS module on my vehicle has failed. A factory replacement part is not available and according to Stellantis, it is on back-order. The problem is that is has been on back-order/development for over 2 years. You can't even get a rebuild unit. The only option is a used part. This is unacceptable on a vehicle that cost $65K new and is less than ten years old. We need a resolution.
HYUNDAI
SANTA FE SPORT
(2018) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 23, 2025
Incident date: Oct 13, 2025
While driving at speed in heavy traffic, I quickly merged from the right lane to the left lane to avoid an obstacle. My vehicle and the new vehicle in front of me (in the left lane) were traveling at approximately the same speed, although there was an admittedly small (one half car length) distance between us. My forward collision assist inaccurately identified this new vehicle in front of me as a... Read more
Incident date: Oct 17, 2025
The rear view camera is experiencing the same issues as the most recent recall of 2015-2025 explorers. Most often the rear view camera does not work at all --- other times it is on for a short duration, or is pixelated. I've watched the recalls expand from 2020 Ford vehicles to now 2015. Why doesn't it include earlier vehicles still on the road?
Incident date: Dec 23, 2023
The 7 inch instrument panel went completely blank upon startup. The vehicle was inspected by a Toyota dealer and a temporary fix was implemented (unplugging battery). My safety was at risk due to the absence of information present on instrument panel such as speed, fuel gauge, turn signal, and all other information displayed. There were no warning signs or notices. I understand there is a recall (... Read more
Incident date: Oct 1, 2025
On October 17, 2025, while Full Self-Driving (Supervised) was engaged, the vehicle made an abrupt, uncommanded steering input to the right, causing a collision with a tunnel wall. This crash appears to be the result of a critical vehicle hardware failure. In the 24 hours prior to the crash, the vehicle logged multiple critical steering errors, including EPAS3P_a086_dasMia, which indicates the Ele... Read more
Crash
Incident date: Oct 1, 2025
On October 17, 2025, while Full Self-Driving (Supervised) was engaged, the vehicle made an abrupt, uncommanded steering input to the right, causing a collision with a tunnel wall. This crash appears to be the result of a critical vehicle hardware failure. In the 24 hours prior to the crash, the vehicle logged multiple critical steering errors, including EPAS3P_a086_dasMia, which indicates the Ele... Read more
Crash
Incident date: Oct 22, 2025
After we took the car in all of a sudden randomly these warning lights will come on and my D for drive keeps flashing. LKAS, ACC, Collision Avoidance, Auto High Beam Problem And brake system warning. Sometimes some of them sometimes all of them. I read it’s a common problem but there hasn’t been a recall on it.
Incident date: Jan 1, 2025
Shifts from 6th to 5th gear without warning. Cruise control is deactivated and can’t shift lower than 3rd gear. Sometimes will only stay in 5th gear. Possible faulty output shaft speed sensor.
Incident date: Sep 10, 2025
Started up the van and the following appears on the dash: ACC problem Collision Mitigation Problem Lake Keep Assist Problem Auto High Beam Problem Safety features unavailable when driving vehicle. In my research this issue has occurred with other owners of the vehicle as well.
Incident date: Aug 1, 2025
My engine was replaced in January of 2025 before the actual recall. I have the serial [XXX] for my new engine . I need to know the build date of this engine so that I can know if my 2nd engine is a new engine with the corrected crankshaft or the remaufactured engine with the defective crankshaft.GM refuses to tell me the build date I have a right to know. INFORMATION REDACTED PURSUANT TO THE... Read more
Incident date: Aug 1, 2025
Dear NHTSA: I am submitting this complaint because my vehicle, a 2021 Chevrolet Malibu (VIN [XXX] ), is included in Emission Recall N252516900 issued by General Motors concerning the Fuel Pump Power Control Module. Despite that inclusion, I have experienced the following: - A prior near-fatal incident in 2023 when the vehicle unexpectedly shut off while stopped at a red light (engine stall)... Read more
Incident date: Aug 1, 2025
Dear NHTSA: I am submitting this complaint because my vehicle, a 2021 Chevrolet Malibu (VIN [XXX] ), is included in Emission Recall N252516900 issued by General Motors concerning the Fuel Pump Power Control Module. Despite that inclusion, I have experienced the following: - A prior near-fatal incident in 2023 when the vehicle unexpectedly shut off while stopped at a red light (engine stall)... Read more
Incident date: Oct 15, 2025
Bought this brand new Santa Fe in July 2025 and on day 5 after purchasing this vehicle, car stopped accelerating while driving on highway, which is a serious safety concern. Took the vehicle back to the dealership and turned out the issue is with failed catalytic converter and they had to replace it. Since then, the acceleration has not been that great and had continuous issues with random engine ... Read more
HYUNDAI
SANTA FE SPORT
(2017) - UNKNOWN OR OTHER
Oct 22, 2025
Incident date: Oct 13, 2025
Rear view camera screen freezes, has distortion and is sometimes blank. This has been an issue for several months and I keep seeing articles regarding this problem and that Ford is recalling various vehicles for the same issue but have not been notified of a recall for my vehicle model and year.
Incident date: Jun 10, 2024
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Jun 10, 2024
The contact owns a 2016 Ford Edge. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated that when the vehicle was purchased, the windshield was cracked. The contact bought the vehicle and, after a while, contacted Safelite to replace the windshield. The Safelite employee removed th... Read more
Incident date: Oct 19, 2025
The issue first appeared during my initial test drive before purchase in 2019. The salesman stated it was a low-battery issue from the car sitting on the lot. Since then, the same problem has recurred multiple times. The vehicle displays multiple warning lights — “Electric Powertrain Fault,” Check Engine, EPS, and VSA — with reduced power, jerky acceleration, and temporary loss of throttl... Read more
Incident date: Oct 19, 2025
The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more
Incident date: Oct 19, 2025
The problem is with the rear camera alerts. Sometimes, when I am backing up, it does not alert me when a person is walking in back of my car or sometimes it is a moving vehicle, and I am in reverse and slowly backing up. All of a sudden I see them right there in back of me so I step on the break quickly, or I would have hit them. It doesn’t always happen, but it has on numerous occasions. This ... Read more
Incident date: Oct 19, 2025
Subject: Formal Complaint Regarding Failed Recall Repair and Improper Diagnostics Charges - Jeep Recall No. 23V116 (Manual Transmission Clutch Overheating) & Violation of 49 U.S.C. Section 30120 Dear Sir or Madam, I am submitting this complaint regarding an unresolved safety defect and improper repair charges related to an official recall performed on my 2020 Jeep Wrangler (manual transmission).... Read more
Incident date: Jun 1, 2023
vehicle repeatedly fails to start because of ignition system defect I have to wiggle or finesse the key fob in the ignition slot to get the car to start. The problem has happened many times. The first time I crashed into my shed I was so scared. and now the vehicle will not start at all leaving me in my family straight on the roadside I am aware of existing recall RO3 for the ignition switch wind... Read more
Crash
Incident date: Oct 6, 2025
The contact owns a 2014 GMC Acadia. The contact stated that while at a stop, the vehicle experienced a loss of automotive power. In addition, the contact stated that upon further inspection, the fuel gauge failed to properly display the fuel level. No warning light was illuminated. The vehicle was towed to a local independent mechanic, where the unknown repairs were made; however, the traction con... Read more
Incident date: Oct 6, 2025
The contact owns a 2013 Ford F-350. The contact stated that while reversing, the rearview camera was intermittently inoperable. The message "Camera Unavailable - See Dealer" was displayed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 115,000.
Incident date: Oct 16, 2025
When from a stop vehicle does not accelerate as normal, especially while turning. Lag and hesitation is experienced for a moment and then catches causing a rapid acceleration. When turning across oncoming lanes of traffic the unexpected lag and lack of acceleration considerably increases risk of side collision from cross traffic and risk of rear collision from traffic behind due to inability to kn... Read more
Incident date: Sep 25, 2025
The dash board is warped and literally peeling off. I took it to a dealer to get it looked at to see if Ford could help. They won't. My concern is that if the airbag had to deploy, they won't operate properly. I don't know what to do.
Incident date: Sep 25, 2025
The dash board is warped and literally peeling off. I took it to a dealer to get it looked at to see if Ford could help. They won't. My concern is that if the airbag had to deploy, they won't operate properly. I don't know what to do.
Incident date: Oct 17, 2025
I received a Uconnect update message on 10 -11–25 after doing that update my check engine light came on and my vehicle stalled out losing power multiple times on a highway with heavy traffic. I was asked to drive the vehicle to the Jeep dealership Heritage Jeep in Harrisburg, Pennsylvania they told me they would have to keep my jeep. They did not know how long they would have it and they were wo... Read more
Incident date: Oct 11, 2025
The mgu/generator went out and left me stranded due to battery failure. I had no steering or power brakes. Everything electrical failed. Have been waiting for new mgu for 2 months.
Incident date: Oct 17, 2025
A vehicle that is able to start and shift out of park without depressing the brake pedal can result in unintended vehicle movement which can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. There has been a recall out for over an year yet no available solution.
Incident date: Sep 30, 2025
Purchased a 2025 Ram 1500 Rebel X ($82k MSRP, fully loaded) in May 2025 for family use and towing horse trailers in remote areas (solo female driver). At ~8,000 miles, it has had repeated electrical failures under warranty, creating safety hazards (shift lock, stranding risks, public safety impact). No Stellantis fix; Q4 2025 software promised. Video of Oct 10 incident available. Timeline: • M... Read more
Incident date: Oct 21, 2025
The brake vacuum pump has went out twice with no warning and has caused my breaks to become instantly extremely stiff.
Incident date: Oct 21, 2025
The contact owns a 2012 Kia Forte. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor coming from the vehicle, followed by a loss of motive power. The malfunction indicator light and ABS warning light were illuminated. The contact was able to restart the vehicle; however, the failure recurred. The vehicle was towed to the residence. The dealer was contacted... Read more
Incident date: Oct 16, 2025
The Tesla model Y Performance has a tire wear problem that causes uneven wear and creates cupping that occurs within 7500 miles of tire wear. There is also a weird sound even when you have new tires on the vehicle. The noise grows as your speed goes up it is almost painful at 70mph. It is a known issue and Tesla refuses to address the problem even though they are aware of it. This cupping issue cr... Read more
Incident date: Oct 16, 2025
The Tesla model Y Performance has a tire wear problem that causes uneven wear and creates cupping that occurs within 7500 miles of tire wear. There is also a weird sound even when you have new tires on the vehicle. The noise grows as your speed goes up it is almost painful at 70mph. It is a known issue and Tesla refuses to address the problem even though they are aware of it. This cupping issue cr... Read more
Incident date: Oct 16, 2025
The Tesla model Y Performance has a tire wear problem that causes uneven wear and creates cupping that occurs within 7500 miles of tire wear. There is also a weird sound even when you have new tires on the vehicle. The noise grows as your speed goes up it is almost painful at 70mph. It is a known issue and Tesla refuses to address the problem even though they are aware of it. This cupping issue cr... Read more
Incident date: Oct 21, 2025
The contact owns a 2016 Honda Accord. The contact stated that while driving at 60 MPH and depressing the brake pedal, the ABS module failed to work as intended. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the ABS control module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure, and informe... Read more
Incident date: Oct 1, 2025
The contact owns a 2025 Ram 1500. The contact stated that immediately after purchasing the vehicle, the contact experienced issues with the brakes. The contact stated that while driving at 80 MPH, several messages were displayed on the instrument panel. The ABS warning light and other unknown warning lights were illuminated. The brake pedal was depressed but traveled down to the floorboard, and th... Read more
Incident date: Aug 16, 2025
The contact owns a 2020 Toyota Corolla. The contact stated that after the vehicle was started, the contact started driving, and a voice message was heard coming from the speaker on the driver’s side door, stating that the communication module had failed. The vehicle was taken to the dealer, where it was diagnosed, and determined that the Data Communication Module needed to be replaced. The vehic... Read more
Incident date: Sep 23, 2025
I was driving northbound in on I15 in Salt Lake City when a Home Depot Bucket blew into my lane. I slowed down to change lanes when the Collision Mitigation Braking System (CMBS) deployed without warning, bringing my car to an almost stop causing a semi tractor trailer to hit me from behind.
Crash
Incident date: Sep 8, 2025
The contact owns a 2019 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into the proper gear. There was no warning light illuminated. The contact stated that the vehicle remained stuck in 7th gear and failed to accelerate as intended. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of ... Read more
Incident date: Apr 4, 2025
I was driving the Jeep on Route 35 in NJ when all of a sudden, the car lost power, jerked forward thrusting be towards the windshield. The "D" on the gear shift started blinking and the check engine light went on. The dashboard message indicated something along the lines that I had to put the car in parking "P". The car behind me beeped and almost rear ended me as it's a fast road and my car slow... Read more
Incident date: Sep 23, 2025
The contact owns a 2023 Kia K5. The contact had received an unknown Emissions/Fuel Tank recall. The vehicle was then taken to a dealer, where the vehicle was inspected and failed the inspection. The vehicle was deemed unsafe and inoperable due to an expanded fuel tank. The vehicle was not repaired due to the recall not being honored by the dealer and manufacturer because the vehicle failed the ins... Read more
Incident date: Sep 23, 2025
The infotainment system, shows ford logo, and back up camera but radio will no longer pop up. The back up camera stays displayed at times. This recall aligns with the recall through NHTSA # 25V442 and fords recall number of 25S72. My vin was not included but is experiencing the same issue as stated in the recall.