Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Oct 19, 2025
2020 Honda Passport VIN [XXX] engine start stop system fails at stop in a crossroad light. Vehicle becomes inoperable, on screen instructions not executable. After several attempts of turning vehicle off / on it finally starts. Stranded vehicle at light causes traffic to start swerving to avoid stalled vehicle - unsafe condition. No warning lights nor messages were observed in driver information ... Read more
Incident date: Oct 26, 2025
The contact owns a 2017 Honda Civic. The contact stated that while starting the vehicle, the Electronic Power Steering, Evaporative Emission Control System, Check Engine, and Antilock Braking System lights were illuminated; however, the contact had not experienced any failures or malfunctions while operating the vehicle. The vehicle was not taken to the dealer to be diagnosed or repaired. The manu... Read more
Incident date: Oct 26, 2025
The contact owns a 2017 Honda Civic. The contact stated that while starting the vehicle, the Electronic Power Steering, Evaporative Emission Control System, Check Engine, and Antilock Braking System lights were illuminated; however, the contact had not experienced any failures or malfunctions while operating the vehicle. The vehicle was not taken to the dealer to be diagnosed or repaired. The manu... Read more
Incident date: Oct 26, 2025
The contact owns a 2017 Honda Civic. The contact stated that while starting the vehicle, the Electronic Power Steering, Evaporative Emission Control System, Check Engine, and Antilock Braking System lights were illuminated; however, the contact had not experienced any failures or malfunctions while operating the vehicle. The vehicle was not taken to the dealer to be diagnosed or repaired. The manu... Read more
Incident date: Aug 1, 2024
The lock actuators on my 2017 Dodge Grand Caravan sliding passenger doors are both frozen, so the doors are not able to be opened at all. The doors for the backseat are unusable, and passengers must climb in through the back hatch door of the van. My car began smoking from the engine (visible from the hood), and I had to pull my vehicle over. My children were unable to exit the vehicle in a swif... Read more
Incident date: Aug 1, 2024
Mice or rats consume the soy-based wires. They consumed one of the fuel injection wires on my 2014 FJ. The Toyota dealership charged me $896 for the new connector that was located under the intake manifold.
Incident date: Sep 30, 2025
Driving on the highway, engine started making a rattling noise, then began to labor and eventually stopped being able to accelerate at all. Oil pressure warning light came on around the time the acceleration gave out altogether. We pulled over to the side of the highway and got out of the car, seeing steam/white smoke coming out of the front of the car. The smoke increased and after several minute... Read more
Fire
Incident date: Sep 30, 2025
Make: Honda Odyssey 2020 Mileage at Failure: ~40,000 miles Incident Description What component or system failed or malfunctioned, and is it available for inspection upon request? The front sensing camera system failed, which controls multiple driver-assistance features, including Adaptive Cruise Control (ACC), Lane Keeping Assist System (LKAS), Lane Departure Mitigation, and Collision Mitigation ... Read more
Incident date: Sep 30, 2025
Make: Honda Odyssey 2020 Mileage at Failure: ~40,000 miles Incident Description What component or system failed or malfunctioned, and is it available for inspection upon request? The front sensing camera system failed, which controls multiple driver-assistance features, including Adaptive Cruise Control (ACC), Lane Keeping Assist System (LKAS), Lane Departure Mitigation, and Collision Mitigation ... Read more
Incident date: Sep 7, 2025
The turn signal stalk automatically switches the active turn signal to the opposite turn signal after a turn is completed, with no turn signal sound for the new opposite side signal. This is repeatable and has occurred since the purchase of the new vehicle. Example: Engaging the left turn signal using the stalk initiates the left turn signal. However, once the left turn is completed and the stal... Read more
Incident date: Sep 7, 2025
I bought this car because of the Honda name and it’s been a disappointment. Not only does my display flicker in and out, my heater has completely gone out. The heater box and connecting wires need to be replaced, which to me is a factory default, but nope it’s coming out of pocket. And beaches of the location it’s going to be expensive. Don’t buy the 2020 HRV
Incident date: Oct 26, 2025
Continuous engine problems Says not in park/ is in park Clicking sounds when turned off Steering wheel won’t lock Will turn over but won’t start even tho all lights come on and air All lights will turn off when brake is pressed and when foot is off brake the lights will flash and the car will beep continuously All lights in gear will be lit up orange but can’t move it
HYUNDAI
TUCSON HYBRID
(2025) - ELECTRICAL SYSTEM
Oct 26, 2025
Incident date: May 14, 2025
While driving home today, Sunday, October 6, 2025 in my BRAND NEW Kia Sportage with 1,325 miles on it, I stopped in traffic and my car refused to move forward. Suddenly, multiple alerts popped up on the screen: Ultrasonic sensor error or blockage, check blind spot safety, ABS, and eventually: U010100, U100387 and C161287. My car eventually lost complete power, I was unable to start it, and when st... Read more
Incident date: Oct 26, 2025
Description of Problem: My 2021 Kia Soul experienced complete engine failure consistent with the defect described in Recall 25V099 (SC336), which addresses faulty piston oil rings that can cause engine damage, stalling, and potential fire risk. Kia of Round Rock performed a compression test and found Cylinder 3 at 102 PSI, well below the normal minimum of 160 PSI. Despite this, the service adviso... Read more
Incident date: Oct 14, 2025
While waiting at a light, then the car shut off. Lossing all power. I could not get out of the vehicle, no hazards, no lights, nothing. After several pulls of the door handle I was able to open the door but the hazard light was not able to come one. After 4 attempts to engage break to push start the vehicle on ethe brake locked up and would not disengage. Total screen black out, no power no hazar... Read more
Incident date: Oct 22, 2025
While driving steering becomes unresponsive for a few seconds then returns to normal
Incident date: Oct 15, 2025
Fuel Injectors failed after being replaced less than 50,000 miles ago. This is part of a larger Honda issue noted on Bulletin 21-010. It is causing my car to not accelerate appropriately which is dangerous when on the road. Honda inspected the vehicle and found code P219B. This after finding code P0430 in April 2025 causing me to have to replace catalytic coverters. The emissions system light t... Read more
Incident date: Jul 25, 2025
I had a recall on my 2011 Ford explorer for toe Links and bushings. Since ever since this has been going on I have gone through 38 tires in the rear in the past two years alone no shop will fix my car because the camber is so out of whack I have to have the whole rear suspension redone again when it should have been fixed the first time with the recall link Ford spent 5 minutes going through my ca... Read more
Crash
Incident date: Jul 25, 2025
Backup camera is showing a distorted/flipped image while in reverse. Nor does the parking assist work. No incidents have happened, thankfully.
Incident date: Jul 25, 2025
l submitted a form regarding open investigation NHSTA Action number XXX and included my invoice from the Chrysler dealership, Lake Wales, FL regarding the 2017 Pacifica power steering. As of October 26, 2025 there is nothing showing regarding the open investigation. I also requested an email in return regarding these updates. I have not received any emails in return.
Incident date: Oct 25, 2025
The battery in my vehicle continuously dies, leaving me stranded on multiple occasions. This has been occurring since 2024 consistently. In January I had it towed to the dealership since every time I jump the battery, it charges it which in turn causes it to pass their battery test. Since I had it towed while the battery was dead they told me that the battery test failed so I purchased a new batte... Read more
HYUNDAI
SANTA FE SPORT
(2013) - ELECTRICAL SYSTEM
Oct 25, 2025
Incident date: Aug 20, 2025
This is second time all electrical has gone dead in the car. First time I took car in for an update and now something is still draining the battery. I have read multiple posts online of this issue. The car has less than 5000 mile on it
Incident date: Oct 11, 2025
While driving at Highway speeds fuel pump failed resulting in near miss collision on Interstate. Initial fuel pump was replaced with recall. This is second pump that failed. Vehicle towed to Bob Tyler Toyota in Pensacola Fl where fuel pump replaced by owner. Toyota refuses to pay for pump even though class action lawsuit resulted in Toyota being responsible for reimbursement. Vehicle has only 3600... Read more
Incident date: Oct 11, 2025
The car is not shifting properly and lags or hesitates when changing gears. This issue causes the car to jerk, particularly when transitioning from lower gears to higher ones. Additionally, there has recently been a noise coming from the driver's side wheel, although the brake pads are in good condition.
Incident date: Oct 25, 2025
My etorque motor starting making a really loud noise. So I took it in to have it looked. Technician said the etorque motor was going. Ordered a new one but said it was on back order. My truck then died and the part still does not have a ship date.
Incident date: Oct 25, 2025
Car was Off and parked when brake line failed. Further inspection was able to identify that brake pipes was slowly corroded thought entire lower part of the brake system causing critical failure of brakes. Extreme safety issue due to the material of metal/coating and position of brake pipping. If operator was not observant, operator/driver would not have any braking and could cause harm.
Incident date: Oct 14, 2025
My 2015 BMW 328i xDrive (VIN [XXX] ) experienced an engine-compartment fire that began shortly after coolant sprayed from the front of the vehicle. This incident occurred before BMW’s official recall announcement for NHTSA Campaign 24V-608 / BMW 24V-608:474 (Safety: Engine Coolant Pump Electrical Connector). The fire originated near the coolant pump area, consistent with the recall’s described... Read more
Fire
Incident date: Jan 17, 2025
NHTSA Online Complaint Vehicle: 2019 Nissan Altima VIN: [XXX] Recall: R25B1 (NHTSA Recall No. 25V-437) Description of the Problem: My vehicle is affected by recall R25B1 (NHTSA Recall No. 25V-437) related to potential bearing failures in the 2.0L VC-Turbo engine. Nissan announced this recall on June 26, 2025, but the status remains “Incomplete – remedy not yet available.” I have contacte... Read more
Crash
Incident date: Sep 4, 2025
I had the service malfunction turn on while driving on the express way and the collision sensors turn on and my steering wheel locked while driving almost causing a huge accident on the expressway
Incident date: Sep 4, 2025
I had the service malfunction turn on while driving on the express way and the collision sensors turn on and my steering wheel locked while driving almost causing a huge accident on the expressway
Incident date: Sep 4, 2025
I had the service malfunction turn on while driving on the express way and the collision sensors turn on and my steering wheel locked while driving almost causing a huge accident on the expressway
Incident date: Oct 24, 2025
Our 2018 ford escape was experiencing rough idle with no indicator light. Left work one day and the engine light came on. I took it to a local shop they read the computer and said that we had low coolant levels and that we have coolant intrusion into cylinders and needed a new short block. This is a well known defect in these motors.This poses a great safety risk to the automobile as the engine ca... Read more
Incident date: May 1, 2024
i pulled on to the road and i heard a loud knocking and my vehicle started skipping and wouldn't go. the lights on the dash lit up and said, "brake failure" and "emergency brake failure" and i had no brakes. I managed to coast into a parking lot. The engine light was on. I turned the vehicle off and waited about 5 minutes and turned it back on, The engine light remained. The first time this happe... Read more
Incident date: Oct 14, 2025
i pulled on to the road and i heard a loud knocking and my vehicle started skipping and wouldn't go. the lights on the dash lit up and said, "brake failure" and "emergency brake failure" and i had no brakes. I managed to coast into a parking lot. The engine light was on. I turned the vehicle off and waited about 5 minutes and turned it back on, The engine light remained. The first time this happe... Read more
Incident date: Oct 15, 2025
The transmission intermittently shifts hard. When accelerating the car hesitates badly then lurches forward. The Dealer verified the concern, the transmission as a hard shift from 1-2nd. They performed various procedures to the hardware, but ultimately determined the problem is the software and that this is a known issue to Mercedes since early in the year. They have not been able to resolve t... Read more
Incident date: Oct 15, 2025
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact had called a local dealer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not e... Read more
Incident date: Sep 24, 2025
I am writing to you regarding a persistent creaking noise in the front end of my vehicle when turning the wheel. I have brought the car in twice already for this issue, but the problem has not been identified or resolved. The vehicle is scheduled to come in again for the same issue. While I have been told it is not a safety concern, I am troubled that the source of the noise remains unknown. With... Read more
Incident date: Oct 22, 2025
My backup rearview camera blacked out one day. Then it came back upside down. Then one day it went back to a right-side up view. But then it is upside down again. It is EXTREMELY difficult to see anything now when I back up with the view being upside down. There is a recall 25S42 from April 2025 for something similar, but it includes a 2015 Lincoln MKC but NOT the 2011 Lincoln MKX. They need to ad... Read more
Incident date: Oct 22, 2025
On 10/23/25, my car caught fire due to the ABS module.
Fire
Incident date: Oct 22, 2025
On 10/23/25, my car caught fire due to the ABS module.
Fire
Incident date: Oct 23, 2025
Despite being up-to-date on recalls for this vehicle intended to address failures with the integrated charging control unit (ICCU), I still experienced an ICCU failure. I was driving along a surface road at approximately 40 mph for about 9 minutes when I heard a pop that sounded like cargo shifting in the rear cargo area. The vehicle then flashed a "Check EV System" warning but otherwise continued... Read more
Incident date: Jul 1, 2025
I bought a used 04 v6 accord with 84,000 on it I bought it for $7500 that was in May/June 2021 he was going on and on about the air conditioner and the jbl radiothe About the time it started getting cold I noticed problems with it not wanting to go when put in drive unless it was warmed up enough didn't really think much about. in the colder months the next year it would start doing some jerking... Read more
Incident date: Oct 8, 2025
The contact owns a 2021 KTM 1290 Super Duke R Motorcycle. The contact stated that the motorcycle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V900000 (Electrical System); and the cable tie with the foot section wiring harness protection was installed. The contact stated that while riding and steering the motorcycle at various speeds, the wiring cable underneath the seat w... Read more
Incident date: Oct 22, 2025
The contact’s father owns a 2024 Tesla Cybertruck. The contact’s father stated that while driving at an undisclosed speed, the Autopilot function became inoperable. The contact stated that while engaging the Autopilot function and attempting to make a turn in a residential area, the vehicle unexpectedly accelerated and collided with a tree. The air bags did not deploy during the incident. As a... Read more
Crash
2 injured
Incident date: Jun 10, 2023
Vehicle suddenly lurched forward while vehicle was pulling into a parking space, causing a collision with a building.
Crash
Incident date: Jun 10, 2023
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact ... Read more
HYUNDAI
SANTA FE SPORT
(2018) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Oct 23, 2025
Incident date: Sep 27, 2025
The contact owns a 2017 Honda Ridgeline. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle severely hesitated and the check engine warning light illuminated. The contact drove the vehicle to the shoulder of the road. The contact stated that the v... Read more
HYUNDAI
SANTA FE SPORT
(2018) - ENGINE
Oct 23, 2025
Incident date: Sep 27, 2025
The contact owns a 2017 Honda Ridgeline. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle severely hesitated and the check engine warning light illuminated. The contact drove the vehicle to the shoulder of the road. The contact stated that the v... Read more
Incident date: Oct 21, 2025
The contact owns a 2017 Ford F-150. The contact stated that while attempting to open the front driver’s side door, the power door lock actuator failed. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 20M04 ... Read more
Incident date: Oct 21, 2025
There was a sudden unintended acceleration and the brake did not work, causing a major accident. Car caught fire and door would not open. The car has completely engulfed. There were no warning lamps, messages or other symptoms prior to the failure. Vehicle has been inspected by insurance and police, but not by manufacturer.
Crash
Fire
1 injured