Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Oct 29, 2025
Car has 45,000 miles and the rear shocks are blown and making a rattling popping noise.
Incident date: Oct 29, 2025
The air conditioner condenser has a small leak causing the refrigerant to leak out. This is a known problem with all gm Silverado 2014-2017 and a recall needs to be issued. They are all leaking in the same place due to a faulty weld from the factory.
Incident date: Oct 29, 2025
SUNROOF will not closed , refuse to close on my car
Incident date: Oct 27, 2025
Electric power assisted steering failed while driving. There was no accident , but had to react quickly to avoid mishap. Back in 2015, there has been a recall for Ford Fusions (2010-2011) that were manufactured from the Hermosillo facility. My vehicle was built at the same location and is a 2011, but does not qualify for a recall based on the records of Ford. I can’t find any record if the pre... Read more
Incident date: Oct 27, 2025
My Mercedes EQE equipped with 21” AMG wheels has suffered six blowouts using Pirelli ride flat tires that came with the car. It seems the car is too heavy for this tire/wheel configuration, which is a standard option and was installed on the car when I leased it. Various EQE, EQS, and S Class owners have reported the same problem in online forums over the last several years, specifically with 2... Read more
Incident date: Oct 12, 2025
10/25 I was traveling, and my car sudden loss of power, while in traffic.. almost causing accident. 10/28 I was traveling on interstate, and my car sudden loss of power, while in traffic.. almost causing accident. This is ridiculous.. When I hit the gas sometimes, feels like it fluttering and jerking. I’ve reported multiple times over the years and this one having hesitation when driving t... Read more
Incident date: Oct 12, 2025
10/25 I was traveling, and my car sudden loss of power, while in traffic.. almost causing accident. 10/28 I was traveling on interstate, and my car sudden loss of power, while in traffic.. almost causing accident. This is ridiculous.. When I hit the gas sometimes, feels like it fluttering and jerking. I’ve reported multiple times over the years and this one having hesitation when driving t... Read more
Incident date: Jun 27, 2025
While driving the instrument panel reboots and or just goes blank, leaving the vehicle without any display. This will happen multiple times per week and has happened since I purchased the vehicle. I have reported this to the dealer without any solution.
Incident date: Oct 1, 2025
In writing complaint against FCA for not fairness for some VINs with Ecodiesel doesn’t include W68. Following with recall W58 vs W68, my VIN was picked for W58, but never pick for W68 because my VIN is not included. Just complete service for crankshaft throttle failure and spent $2000 for this. I am very disappointed that crankshaft failure recalled do not cover because W68 was not included. I... Read more
Incident date: Oct 1, 2025
On June 9, 2025, my 2016 Honda Accord’s driver seatbelt detached and yanked my body with excessive force during a collision, it felt like not lifted me up to the roof The seatbelt’s jerking motion was so odd and intense causing serious injuries including a ruptured breast implant, nerve damage, and cervical spine trauma. The airbags failed to deploy despite a front and side impact. Immediately... Read more
2 injured
Incident date: Oct 18, 2025
The contact owns a 2018 Mitsubishi Outlander. The contact stated that while the front tires were being replaced, corrosion was found underneath the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that on a separate occasion, while driving over 60 MPH, there was an abnormal sound coming from the engine. In addition, the vehicle vibrated ab... Read more
Incident date: Apr 28, 2025
While driving the car- the front end started to shake and the check engine light came on. Took it to our local Ford dealership and the advised that it was a cylinder 2 misfire when they diagnosed. They advised that the engine block is porous and the coolant slowly leaks into the engine which is causing the misfire. Called Ford's customer assistance line and since the car is out of warranty- and... Read more
Incident date: Oct 28, 2025
When shifting my vehicle into Park, the message “Shift to Park” appears even though the gear lever is already in the Park position. The vehicle does not always recognize that it is in Park, which prevents it from fully shutting off and poses a potential rollaway or battery drain risk. Often the radio/bluetooth components remain on. This issue creates a safety concern when parking, especially o... Read more
Incident date: Oct 28, 2025
Dear NHTSA Office of Defects Investigation, I am submitting a safety complaint regarding my 2018 Mercedes-Benz GLA 250 (VIN: [XXX] ). On October 28, 2025, while driving southbound on Interstate 5 near the Zamora Exit in California at approximately 8:15 a.m., the fully closed moonroof of my vehicle spontaneously shattered. There was no impact, debris, or external cause, and the vehicle was operated... Read more
Incident date: Oct 28, 2025
Dear NHTSA Office of Defects Investigation, I am submitting a safety complaint regarding my 2018 Mercedes-Benz GLA 250 (VIN: [XXX] ). On October 28, 2025, while driving southbound on Interstate 5 near the Zamora Exit in California at approximately 8:15 a.m., the fully closed moonroof of my vehicle spontaneously shattered. There was no impact, debris, or external cause, and the vehicle was operated... Read more
Incident date: Apr 23, 2025
The contact owns a 2013 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 16V933000 (Seats) and would like to be removed from the recall distribution list. The local dealer was contacted. The manufacturer was made aware of the issues, and a case was filed.
Incident date: Oct 21, 2025
The vehicle intermittently loses power and displayed “Engine Malfunction/ Service Now” warnings beginning several months ago. Diagnostic code U0652 (Lost Communication with EGR System) was recorded. This failure was later confirmed by a Nissan dealer, who identified a faulty EGR valve and differential-pressure sensor, with low coolant and internal coolant loss (no external leaks). During revi... Read more
HYUNDAI
VELOSTER N
(2022) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 28, 2025
Incident date: Oct 21, 2025
While towing my boat trailer the dash lights up with AEB, ESC, ABS lights as well as messages saying service needed for several other systems like cruise control and adaptive cruise control. This happened on a busy street while in motion causing a loss of all safety subsystems related to braking. The dealer diagnosed as a failed ABS/HCU and required replacement. My truck had 1350 miles at time of ... Read more
HYUNDAI
VELOSTER N
(2022) - POWER TRAIN
Oct 28, 2025
Incident date: Oct 21, 2025
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the accelerator pedal was depressed, and there was an abnormal ticking sound coming from the vehicle. The contact stated that while turning the steering wheel to the left or right, there was an abnormal grinding sound coming from under the floorboards. The contact stated that the message "4WD Unservicea... Read more
HYUNDAI
VELOSTER N
(2022) - EXTERIOR LIGHTING
Oct 28, 2025
Incident date: Oct 21, 2025
My truck has an issue where the headlights do not turn on when I press the key fob while approaching the truck. This is at night only. The side mirror lights, rear cargo lights and interior lights activate however the headlights do not. This is an issue for personal safety when approaching the truck in the dark. There must be a glitch. The headlights will illuminate during the daytime when i... Read more
Incident date: Sep 20, 2025
Brakes - When descending down a hill at speed the brakes on my truck pulsate as if the rotors are warped. My family was put at risk due to the brakes not functioning properly and causing me to let off the braking system in order to prevent overheating. I asked my dealer to review the brakes and they indicated nothing is wrong, I can reproduce this action anytime for the dealership with a simple ri... Read more
Incident date: Sep 20, 2025
Brakes - When descending down a hill at speed the brakes on my truck pulsate as if the rotors are warped. My family was put at risk due to the brakes not functioning properly and causing me to let off the braking system in order to prevent overheating. I asked my dealer to review the brakes and they indicated nothing is wrong, I can reproduce this action anytime for the dealership with a simple ri... Read more
Incident date: Aug 1, 2025
I am consuming excessive oil consumption and the oil consumption tests have failed twice. This usually leads to driving and hearing noises and the car shaking which could lock up the engine and or cause a safety concern if locks up while driving and sudden stop.
Incident date: Aug 30, 2025
Vehicle Information Make: GMC Model: Yukon XL Denali Year: 2021 VIN: [XXX] 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine failed due to defective lifters and camshaft components, along with excessive oil consumption. These issues rendered the vehicle inoperable and required over $10,000 in repairs. The failed components are avail... Read more
Incident date: Aug 30, 2025
Vehicle Information Make: GMC Model: Yukon XL Denali Year: 2021 VIN: [XXX] 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine failed due to defective lifters and camshaft components, along with excessive oil consumption. These issues rendered the vehicle inoperable and required over $10,000 in repairs. The failed components are avail... Read more
Incident date: Oct 1, 2025
I have the little feature that will brake for me if it thinks ima get in a wreck. However it’s glitchy!! I can be the only vehicle on road in BOTH directions, cruise set at 60 when out of nowhere the car slams on the breaks. We go down to like 52 then like nothing ever happened we are back to 60. This has happened several times. I have brought the car into my dealership tomorrow have the sof... Read more
HYUNDAI
SANTA FE SPORT
(2017) - POWER TRAIN
Oct 27, 2025
Incident date: Oct 27, 2025
At approximately 35,126 miles the oil cooler cracked and flooded my engine cooling system with over 2.5 gallons of oil causing catastrophic engine failure.
HYUNDAI
SANTA FE SPORT
(2017) - ENGINE
Oct 27, 2025
Incident date: Oct 27, 2025
At approximately 35,126 miles the oil cooler cracked and flooded my engine cooling system with over 2.5 gallons of oil causing catastrophic engine failure.
Incident date: Oct 27, 2025
One day I was exiting the vehicle, and as I swung my leg out to get out of the car the outboard panel broke. Nothing caught on it, it just broke as my weight shifted. As the technician came out to inspect it for repair, it was claimed that this was a common repair. The seat controls are on this panel, so when this happens, this means wires are loose, while the seat automatically moves for use. Thi... Read more
Incident date: Oct 27, 2025
Tesla FSD v14.1.3 feels unsafe for the typical “average” driver because it no longer allows users to set a maximum speed limit offset when using the Standard driving profile. In FSD v13, drivers could specify a max speed offset—such as 10% or 15% above the posted limit—when FSD was enabled. However, this option is no longer available in FSD v14. As a result, FSD v14 in the Standard profil... Read more
Incident date: Oct 27, 2025
The light for the passenger airbag has been on for years. I have taken it in, and the only thing the service department determined is that there was a water bottle under the seat. I was rear-ended into another vehicle, and the airbag did not deploy. The engine burns the oil from an oil change in approximately two weeks. I add a quart of oil every two weeks. If the engine seizes while driving due ... Read more
Incident date: Oct 20, 2025
The ABS went out on my truck 3 years ago and Ram/Mopar quit making the part. I am stuck with a $50,000 rock because their part has first been on back order and now no longer manufactured. My truck was 7 years old when this started. I cannot afford to go buy a new truck! I could find a used one and maybe get it flashed but people are charging $800 for a used part and no guarantee that it can be fl... Read more
Incident date: Oct 19, 2025
The ABS went out on my truck 3 years ago and Ram/Mopar quit making the part. I am stuck with a $50,000 rock because their part has first been on back order and now no longer manufactured. My truck was 7 years old when this started. I cannot afford to go buy a new truck! I could find a used one and maybe get it flashed but people are charging $800 for a used part and no guarantee that it can be fl... Read more
Incident date: Oct 27, 2025
Hi my 2022 chevroley suburban has been sidelined for more than two months with a problem that involves my cylinder number 5 ( lifter and camshaft or crankshaft ) i believe. a well known issue with these cars. i happened just a few miles out of my warranty. when i went to chevrolet to explain to them. they didn't want to fix it. i have two young children that i take to school with this vehicle and ... Read more
Incident date: Oct 22, 2025
When driving the vehicle's instrument panel cluster randomly goes blank. When it does so, all of the items related to speed control, lighting, turn signals, etc. become non-operational. Additionally, the driver has no idea what his/her speed is nor any other information about the operation of the vehicle. It is very unsafe.
Incident date: Oct 16, 2025
The contact owns a 2025 KTM 390 Adventure R. The contact stated that while riding at approximately 30 MPH, the kickstand extended into the parking stance. The contact stated that the motorcycle shut off as a default and lost power after the kickstand unfolded. The motorcycle was not diagnosed or repaired. The manufacturer was not notified of the failure due to the long call waiting. The failure mi... Read more
Incident date: Oct 27, 2025
The instrument panel behind the steering wheel has gone totally dark. This issue happened about a month ago but resolved itself somehow. Issue happened again and will not correct itself. Took vehicle to dealer and they could not resolve issue with software update. Upon researching the MBWorld.org user forum I noticed this may be a wide spread issue. With a dark/blank instrument panel you cannot kn... Read more
Incident date: Oct 27, 2025
Fault code B14E7:08-0A Right Front Enhanced Exterior Lighting System, passenger headlamp will not turn off until BCM disconnects after 20 minutes. Dealer diagnosis determined a possible headlamp control module FB5Z13C788D fault (replaced left module with right module and same headlamp stayed on so both headlamp control modules are correctly functioning) this indicates a broken wire in right front ... Read more
Incident date: Oct 25, 2025
Head rest on passenger side popped out while driving and hit me, the passenger, in the head. I found that this particular model did have a recall a few years back as said below, however, our car was not recalled, why not? We went to the dealership to get this repaired and was told there was a warranty but because this head seat was no longer made they couldn't replace it. What can we do to get thi... Read more
Incident date: Oct 25, 2025
Head rest on passenger side popped out while driving and hit me, the passenger, in the head. I found that this particular model did have a recall a few years back as said below, however, our car was not recalled, why not? We went to the dealership to get this repaired and was told there was a warranty but because this head seat was no longer made they couldn't replace it. What can we do to get thi... Read more
Incident date: Oct 16, 2025
My 2018 Jeep Grand Cherokee suffered a sudden, catastrophic engine failure with no warning lights or alerts. Dealer confirmed the engine seized from overheating and cannot be repaired—replacement engines are on national backorder. This is my only vehicle, I’m 7 months pregnant, and I’ve been without transportation for 30+ days. This appears to be a widespread 3.6L Pentastar defect and a seri... Read more
Incident date: Aug 15, 2025
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while decelerating and coming to a stop, the engine sputtered before the vehicl... Read more
Incident date: Oct 25, 2025
I am submitting this report regarding a serious safety issue with my 2025 Honda Passport related to the auto stop/start feature. When this feature is enabled, the vehicle frequently struggles to restart smoothly after coming to a stop. The engine often hesitates and sounds as if it may not start at all. On September 26, 2025, the problem escalated into a complete failure. While turning left at a... Read more
Incident date: Dec 27, 2024
After upgrading to FSD (sull self driving supervised) v14, The speed limit function HAS BEEN REMOVED. THERE IS NO WAY TO SET A MAX SPEED FOR CRUISE CONTROL. THE CAR SPEEDS UNSAFELY AT ALL TIMES WHILE IN FSD. THERE IS NO WAY TO CONTROL HOW FAST THE CAR CAN GO. It just "thinks" what speed is best. It constantly speeds 7-10 over in every setting above "SLOTH". SLOTH setting still DOES NOT have a spee... Read more
Incident date: Sep 15, 2025
After I purchased my vehicle, 2026 chevy equinox rs, I noticed severe distortion on the front windshield. I had it replaced once, with the same problem. They were going to put another windshield in but we wanted to see it first, which was worse than the first two. I do not like the feeling of being car sick. Also, the transmission slipped once, while driving. It felt like it went into neutral an... Read more
Incident date: Oct 15, 2025
The rear doors do not have a manual release. If power is lost, you cannot open the rear doors. This is a severe safety concern. With 2 child seats in the rear seats, with a power failure, you cannot get the children out. Newer Model 3 vehicles, have a manual safety release. My 2018 does not.
Incident date: Aug 14, 2025
The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while driving at various speeds, there was an abnormal fuel odor entering the cabin of the vehicle. The contact stated that while the vehicle was started, the abnormal fuel odor was also on the outside of the vehicle. The vehicle was taken to a local independent mechanic, where it was diagnosed; however, the mechanic was unable ... Read more
Incident date: Sep 1, 2025
The contact owns a 2011 Buick Lacrosse. The contact stated that while attempting to use the defroster, the HVAC system was not working properly, and paper towels were used to wipe the inside and outside windshield. Additionally, the contact stated that while driving approximately 15 MPH or while slowing down to come to a stop, there was an abnormal creaking sound coming from the rear end of the ve... Read more
Incident date: Oct 27, 2024
Odometer Fraud. The contact purchased a 2013 Ford Explorer. The contact stated that it was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was 106,796. It was later discovered that the mileage on the Title was 160,412; however, it was discovered that the mileage was 203,912.