Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Oct 30, 2025
When I first purchased in November of 2022 3 days after A) I've never had Air Conditioning B) The heat worked when it wanted to. C) 3 days after purchased (road trip) my whole front end was on the floor. I found that the entire front end of the power train was faulty. It had broken off. Costed me $900 to repair. D) The alarm and start up sensor is wired to the radio. E) Won't start without the ra... Read more
Incident date: Oct 24, 2025
Due to a faulty PCV valve, the entire engine wiring harness needed to be replaced at 69,000 miles. The valve cover and camshafts were replaced, engine components were reassembled with mandatory bolts and gaskets. Lower timing cover was leaking on the passenger side due to the faulty PCV valve and the Caracole canister and leak detection pump. These were replaced along with the canister due to oil ... Read more
HYUNDAI
SANTA FE HYBRID
(2024) - STRUCTURE
Oct 31, 2025
Incident date: Oct 31, 2025
The contact owns a 2015 Jeep Cherokee. The contact received notifications of NHTSA Campaign Numbers: 20V343000 (Power Train) and 23V338000 (Electrical System, Structure). The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was unsure if any warning lights were illuminated. The contact pulled over to the side... Read more
HYUNDAI
SANTA FE HYBRID
(2024) - ELECTRICAL SYSTEM
Oct 31, 2025
Incident date: Oct 31, 2025
The contact owns a 2015 Jeep Cherokee. The contact received notifications of NHTSA Campaign Numbers: 20V343000 (Power Train) and 23V338000 (Electrical System, Structure). The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was unsure if any warning lights were illuminated. The contact pulled over to the side... Read more
HYUNDAI
ELANTRA HYBRID
(2025) - ENGINE
Oct 31, 2025
Incident date: Oct 30, 2025
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that the engine was making an abnormal knocking sound while driving and during start-up. The check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V328000 (Engine). The contact was concerned that the engine might seize. The vehicle was taken to an independent mecha... Read more
Incident date: Jun 1, 2025
Was driving on the highway at posted 65 and 70-mph when car suddenly went into 'limp mode' to under 50mph and I was forced to exit the highway after nearly being rear-ended. Dash error indicated 'Precision All wheel steering had malfunctioned'. Took the car to Crown Acura in Cleveland where I was told that it would be $9210 to replace two rear wheel steering actuators or $2800 if they used salvage... Read more
Incident date: Oct 15, 2025
The contact owns a 2018 Ford Fusion. The contact stated that while reversing, the back-over prevention camera displayed a black screen. Several minutes later, the message "Contact the Dealer" was displayed. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the VIN was not under recall. The dealer had not diagnosed or repaired the vehicle. The dealer referred th... Read more
HYUNDAI
TUCSON HYBRID
(2022) - ENGINE AND ENGINE COOLING
Oct 31, 2025
Incident date: Oct 31, 2025
The contact owns a 2024 Honda Odyssey. The contact stated that while at a stoplight, the auto idle stop feature malfunctioned, and the vehicle failed to immediately restart after releasing the brake pedal. On several occasions, the vehicle had to be shut off before restarting. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The contact was informed ... Read more
HYUNDAI
TUCSON HYBRID
(2022) - UNKNOWN OR OTHER
Oct 31, 2025
Incident date: Oct 31, 2025
Driver's door locks when keys are left inside the vehicle. Other door locks are not affected.
HYUNDAI
TUCSON HYBRID
(2022) - ENGINE
Oct 31, 2025
Incident date: Oct 31, 2025
Sudden engine failure. Compression issue, car has only 63,000 miles.
HYUNDAI
SANTA FE SPORT
(2015) - SERVICE BRAKES
Oct 31, 2025
Incident date: Sep 1, 2025
The 2025 Chevy Traverse was purchased on 10/27/25 - new. On the morning of 10/31/25, several lights came on for service such as the brake, ABS, traction control and forward Collison. Through a quick google search, saw there are many issues with the master cylinder leading to brake issues. At this time, the car only has 535 miles. Prior to this incident, the car had no evident issues. I contacted m... Read more
Incident date: Oct 11, 2025
On October 29, 2025, while traveling around a sweeping freeway transition ramp at 65 MPH in my 2020 Ford F-250 (46k miles on it), I hit a bump in the road. Suddenly the truck began violent, uncontrollable shaking of the front end of the truck and the steering wheel, feeling like the truck was about to fall apart. This terrifying, chaotic event caused me to struggle to steer and maintain control o... Read more
Incident date: Oct 30, 2025
Was driving the car under normal acceleration when the transfer case failed. No power to the rear wheels. Acura dealer confirmed the problem. Will be fixed under warranty. No warning lamps or messages on the dash.
Incident date: Oct 21, 2025
I was stopped at an intersection. When I pressed the accelerator to try to pull across the intersection, the vehicle initially began to move forward but almost immediately all acceleration power was lost. The accelerator pedal could be pushed to the floor with no response from the vehicle. It took several seconds of feathering the accelerator for the vehicle to regain the ability to move forward a... Read more
Incident date: Sep 2, 2025
My vehicle is losing power every randomly literally cutting off and on. Flashing lights won’t start at time , next day drives completely fine. I do not understand
Incident date: Oct 13, 2025
We have owned our 2019 Acura RDX for about 4 years. Roughly 2 years ago my wife called me panicked that the car had lost power and the check engine light was on as she was exiting the freeway. It was a rainy day, she had our kids in the car on the way to a soccer game. I called off work with an emergency, drove an hour to where she was and scanned the car. No codes popped up on my scanner, I start... Read more
Incident date: Oct 16, 2025
This motor had a recall. Campaign t3g- sonata yfa 2.4L Theta II. 1 month after an oil change at the mechanic the car started making noises. Took it right to the mechanic who said there was no oil and that there was a recall on this motor for this reason. Immediately took it to the Hyundai dealership located in centereach NY. The employee who helped us was not a help. Took days and days to even get... Read more
Incident date: Oct 16, 2025
The left side lower control arm mounts rusted out of sub frame. The right side is also separating because of rusting.
Incident date: Aug 1, 2025
The paint on our white Kia started to peel on the roof and then the hood down to metal. The paint has continued to bubble and peel especially after long drives
Incident date: Oct 30, 2025
Took in my vehicle to my local Ford Dealership after I experineced sudden downshift of the transmission and getting stuck in 1st gear. I asked for a reantal vehicle or a loaner to which they said, it would depend whether or not there would be any PCM related codes that came back after connecting the car. According to them no codes came back, and explained to me that, that being the case that they ... Read more
Incident date: Aug 1, 2025
The vehicle shuts off and throws it in emergency park while im driving or slowing down and will stall this can cause a major accident for me and my kids.
Incident date: Jul 11, 2025
Both Running Daytime Lights have stopped working. This is a common issue with 2021 and up F150's. The issue results in a loss of visibility during daylight hours, creating a safety issue during daytime hours. This also seems to be negligence on the manufacturer's side. My understanding of the issue is a part of the headlight gets too hot under normal operating conditions and results in a melti... Read more
Incident date: Jan 15, 2024
I am submitting an update to my existing complaint regarding the ICCU safety recall on my 2022 Hyundai Ioniq 5. Since my original submission, my vehicle has been at authorized Hyundai dealerships since July 2025 and remained undiagnosed and unrepaired for over three months. During this time, I received inconsistent and misleading information from both Hyundai corporate and the dealerships regardin... Read more
Incident date: Jan 15, 2024
Power steering goes out intermittently while driving, almost causing wrecks. A warning pops up that power steering needs to be serviced...but when truck is turned off and restarted the issue goes away. This is an extremely dangerous situation and seems to be affecting thousands of vehicles according to internet research. GM needs to be held accountable and recall and fix the issues immediately.
Incident date: Oct 30, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more
Incident date: Oct 9, 2025
The contact owns a 2016 Ford Explorer. The contact stated that while his grandmother was driving and decelerating, the rear passenger’s side suspension suddenly failed, rendering the vehicle undrivable. The vehicle was towed to the local dealer, who determined that the rear passenger’s side tow link had failed and that both the rear passenger’s side and driver’s side tow links needed to be... Read more
Incident date: Oct 9, 2025
Van was well cared for. Engine failure occurred while on interstate, causing immediate high-pitched squealing. Problem with 2015 models seems to be known to Kia, and they told us we'd have to replace the engine entirely. No warnings, messages, or symptoms prior to or following failure. Still turns on but afraid to hurt engine further while driving with the terrible noise. We are crushed that suc... Read more
Incident date: Oct 9, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? -The FCTA (Front Cross Traffic Alert) is a system that is overly sensitive and gives constant distracting false alerts while driving. Vehicle is available for inspection upon request. This has been an ongoing issue that I have not been able to resolve since buying the vehicle new from the dealership.... Read more
Incident date: Oct 24, 2025
The contact owns a 2017 Ford Mustang. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was intermittently displayed with distorted lines and was unclear. The contact received notifications of NHTSA Campaign Numbers: 25V572000 (Back Over Prevention) and 25V614000 (Seat Belts); however, the parts to perform ... Read more
Incident date: Oct 24, 2025
While driving roof glass just exploded. Sounded like gun being fired. No one was around us and glass blew outward. Almost had an accident from the explosion.
Incident date: Dec 30, 2024
Loss of Steering Control at Highway Speeds – 2022 Mercedes-Benz GLC300 Vehicle: 2022 Mercedes-Benz GLC300, VIN [XXX] Dates of Incident: September 13th and October 4th Mileage at Time of Incident: 39,500 While driving on a four-lane expressway at highway speeds, my vehicle suddenly and completely lost steering control, resulting in a total inability to steer. First Incident The first event oc... Read more
HYUNDAI
ELANTRA GT
(2018) - STRUCTURE
Oct 30, 2025
Incident date: Sep 12, 2025
See attached document for complaint.
Incident date: Oct 30, 2025
The SRS airbag fault has been popping up for a while on the van. I went to my local dealership to get this fixed. $1,500 later they tell me they fixed an airbag harness and the problem should be good to go. A week later the fault appears again. I feel like they’re just throwing parts at the van to fix this legitimate safety concern. Now they want to charge us $3,000 to fix another harness. For t... Read more
Incident date: Oct 30, 2025
The SRS airbag fault has been popping up for a while on the van. I went to my local dealership to get this fixed. $1,500 later they tell me they fixed an airbag harness and the problem should be good to go. A week later the fault appears again. I feel like they’re just throwing parts at the van to fix this legitimate safety concern. Now they want to charge us $3,000 to fix another harness. For t... Read more
Incident date: Oct 30, 2025
While cruising on the highway at 55 MPH, I received a dashboard error message that indicated "Service Shifter". At the same moment, the lights on the gear lever went dark. I immediately took my foot off the throttle pedal, activated my right indicator, and changed lanes into the exit lane to leave the highway and determine what was wrong. As I was coasting down the exit ramp, I began to apply the ... Read more
Incident date: Oct 27, 2025
On 10/21/2025, my ABS module failed. This failure caused my brakes to fully apply on their own while entering interstate traffic. The brakes will fully apply due to ABS pump intermittently kicking in. This part has no availability to repair. Chrysler/FCA/Mopar/Stellantis/RAM no help with this issue. I was able to safely pull over and have vehicle towed to my shop and diagnosed. This is a common is... Read more
Incident date: Oct 11, 2025
Air bag light came on. The steering wheel buttons like cruise control, volume, ect doesn't work when u go down road but when you have it in park and turn full right it work for little bit
Incident date: Oct 11, 2025
Air bag light came on. The steering wheel buttons like cruise control, volume, ect doesn't work when u go down road but when you have it in park and turn full right it work for little bit
Incident date: Oct 8, 2025
The multifunction display does not automatically dim at night as indicated in the manual and in the settings. The display stays at the level manually set. This means that it can be so bright at night that the driver is blinded to the road ahead which could lead to an accident. It is very difficult and unsafe to try to dim it manually while driving.
Incident date: Oct 8, 2025
2017 Ford Edge Titanium (VIN: [XXX] ) suffered catastrophic engine failure at 81,571 miles in September 2025 due to coolant intrusion into cylinders caused by cracked intake manifold - a known Ford manufacturing defect. Total repair cost: $9,034.66 for complete long-block engine replacement at Crain Buick GMC, Conway, AR. KNOWN DEFECT: Ford documented this problem in TSBs 19-2208, 19-2346, and 22... Read more
Incident date: Oct 8, 2025
Incident Description: While my wife was driving our 2022 Chevy Blazer at approximately 40 miles per hour, the vehicle’s dashboard suddenly went dark and became unresponsive. Multiple warning lights illuminated simultaneously, including the check engine light, ABS light, and other system alerts. The dashboard appeared to flicker as though it was repeatedly shutting down and restarting. When the... Read more
Incident date: Oct 18, 2025
Check engine light on 2015 Jeep Cherokee Sport turned on, vehicle "went limp". Pulled over, turned car off, waited, turned car back on. Happened again taking car to dealership. The dealership said "code for trans range sensor p1726. reset trans and test drove. code did not come back". Same thing happened again a week later. Took it to Firestone, code was "TCM P1726-00 Transmission Manage Sens... Read more
Incident date: Oct 28, 2025
2021 jeep wrangler 4xe , power loss twice after recall was completed in 2022. INCIDENT AFTER RECALL completed. 1st - power loss, turtle sign. got stuck in hope BC, Canada. ECU FLASH fixed it, chilliwack, BC. 57000 miles roughly. Hv battery voltage sensor ckt performance issue. 2nd time- 62000 miles roughly, ABRUPT POWER LOSS on a highway, driving in passing lane 75mph, engine check lights on... Read more
Incident date: Oct 29, 2025
See attached document for complaint.
Incident date: Oct 27, 2025
The contact owns a 2015 GMC Acadia. The contact stated that the center taillight was inoperable. The halo light was working as designed and then ceased operating. The headlights also became inoperable. The vehicle was taken to an independent mechanic, who replaced the bulbs and the headlight assembly. The rear signal light was blinking fast, and the light became inoperable. The message that the ho... Read more
Incident date: Oct 22, 2025
Subject: Electrical System Failure and Safety Hazard – 2025 Mercedes-Benz E350 Dear Sirs, I am writing to formally report a serious safety concern and design flaw involving my 2025 Mercedes-Benz E350, which recently suffered a complete dashboard and display failure. According to the service technician, liquid that entered from the cup-holder area reached wiring and computer modules located di... Read more
Incident date: Oct 29, 2024
Engine and yes available for inspection. I had been driving then all of a sudden the Service Engine Immediately light started rapidly flashing and the car would hardly go. Turned around parked at home, towed to dealership where they said the engine compressor was not working and I would need a rebuilt engine for over $5000. Towed it back home and now looking for a new car. There were no warni... Read more
Crash
Incident date: Oct 29, 2025
The contact owns a 2024 Chevrolet Equinox equipped with Continental Tires, Tire Line: Crosscontact RX, Tire Size: 275/40/R21, DOT Number: IVY03HFMJ0224. The contact stated that while driving at an undisclosed speed, the contact briefly felt violent vibrations coming from the vehicle before the vehicle suddenly veered sharply to the right, slightly leaving the roadway, resulting in damage to the pa... Read more
Incident date: Mar 17, 2025
The Antilock Brake Module (part # 68228991AD) and Antilock Brake Hydraulic Pump (part # 68196033AA) have failed for no apparent reason. The dealer states there's a national backorder for the module with no delivery date noted. The module controls the anti lock braking system, traction control, and cruise control, which are all safety concerns. The module cannot work without the associated pump.... Read more
Incident date: Aug 20, 2025
While im driving my car completley shuts down with no notice or anything. I have to restart the whole vehicle for it to start running again. This happened to me while i was on the high way slowing down and on the street slowing down to turn. I almost got into 2 car accidents this morning because of this. Not sure whats going on but my dashboard completely goes blank and flashes when this happened.... Read more