Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Nov 13, 2025
The sunroof exploded while I was driving on the highway, traveling at approximately 70 mph. There was frost on the car & I had the defroster up high when initially getting into the car. However, by the time I got on the highway, it was turned down to the 2nd level. Prior to this occurring, I did not hear any noise or anything that would cause me to think there was something wrong with the sunro... Read more
Incident date: Oct 13, 2025
The contact owned a 2024 Mazda CX-5. The contact stated that while the contact's daughter was driving at an undisclosed speed, the contact's vehicle was rear-ended. The front driver's side seat belt restraint did not function as intended. The contact's daughter was pushed forward out of the front driver's seat without restraint. The contact stated that the driver's side headrest detached due to th... Read more
Crash
1 injured
Incident date: Oct 13, 2025
The contact owned a 2024 Mazda CX-5. The contact stated that while the contact's daughter was driving at an undisclosed speed, the contact's vehicle was rear-ended. The front driver's side seat belt restraint did not function as intended. The contact's daughter was pushed forward out of the front driver's seat without restraint. The contact stated that the driver's side headrest detached due to th... Read more
Crash
1 injured
Incident date: Oct 13, 2025
Please remove the alert “Consider a break”. This alert is very annoying and distracting. My opinion it does nothing for the safety of the vehicle. At the time I purchased the vehicle I was not advised about the alert. Had I known prior to purchase, I would have passed on the purchase. Please do something to remove or delete the aforementioned alert.
Incident date: Nov 13, 2025
I am writing to file a complaint regarding my 2023 Kia Telluride (VIN: [insert VIN here]) which has two active safety recalls: 1.SC303 / NHTSA 24V214 – Intermediate shaft/driveshaft may not be fully engaged, causing the vehicle to potentially roll away while in Park. The remedy is available but has not yet been scheduled for my vehicle. 2.SC347 / NHTSA 25V494 – Door belt molding trim may delam... Read more
Incident date: Nov 9, 2025
Car stopped working in an intersection then started rolling. Only way to stop was to put emergency brake on. Took to a mechanic and was told it was the ptu. There is a recall with no remedy as of right now since January. I need a vehicle to live. Want company to pay for a rental. Not me paying for it then being reimbursed
Incident date: Oct 7, 2025
The contact owns a 2025 Forest River Aurora Trailer. The contact stated that while his son was towing the trailer at an undisclosed speed, the front driver’s side wheel and the passenger’s side front wheels separated from the axle, causing the trailer to drag on the road. The contact stated that his son sent pictures that showed the six wheel lugs on both wheels had sheared off. The contact st... Read more
Incident date: Oct 7, 2025
The contact owned a 2017 Hyundai Elantra. The contact stated that they were informed by a family member that when the vehicle was turned on and moved into the driveway, smoke was coming from underneath the hood, where the engine was located. A while later, when returning to the vehicle, they noticed the vehicle had caught fire. The fire department was called and extinguished the fire. There were n... Read more
Fire
Incident date: Nov 2, 2025
The contact owns a 2015 Nissan Altima. The vehicle was recently purchased, and the contact became aware of NHTSA Campaign Number: 20V315000 (Latches/Locks/Linkages). The contact stated that while driving at 35 MPH, the hood unintendedly opened unintentionally and damaged the front windshield, the front fenders, and the hood. No warning lights were illuminated. The contact stated that the failure p... Read more
Incident date: Oct 31, 2025
Problem: Driver door fails to open The door actuator and latch will intermittently fail and the door will refuse to open. In the event of an accident the driver can fail to exit the vehicle possibly leading to death. An independent party/dealer has not produced the problem. No representative has looked at the problem. No warnings of failure appear.
Incident date: Oct 31, 2025
This report covers 2 events for the same problem. The first occurred in the spring of 2025 and I did not document the date or time. The second one occurred on November 10, 2025 @ about 10:15 a.m. (1) Last spring my wife was driving the Venza up the street to our residence going a slow rate of speed. As she approached the house, she took her foot off on the gas and coasted toward the left curb... Read more
Incident date: May 12, 2025
We purchased this vehicle 02/2025. The salesman stated there was a 5 point inspection and the car was good on fluids oil and brakes. We questioned the rough idle and odd sound the car made and we were told that it was normal. 07/2025 a mobile mechanic came out and repaired a recall. He stated in his notes that the car had an oil leak but he could not determine where. Fast forward to now, my car ha... Read more
Incident date: Apr 24, 2025
defective turbocharged engine that is prone to overheating, head gasket failure and other problems. Design defect that causes engine coolant to leak into the cylinders
Incident date: Jul 10, 2025
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The “Check 4WD” warning light was illuminated, and the Auto START/STOP system failed to restart the vehicle. The... Read more
Incident date: Nov 2, 2025
Continental ProContact RX 235/40 R18 91W DOT 1A3 OFBK7W 25 Honda Civic Touring Hybrid 4 mths old, 2300 miles brand new car On Sun Oct 19 approx 11:30am traveling on I95 N at SC/NC border this Conti tire mounted on LR blew out suddenly causing the 25 Honda to fishtail on the hwy. I gained control of vehicle and safely pulled to the side of I95. Honda Roadside refused to tow the vehicle because ... Read more
Incident date: Nov 1, 2025
On August 9 while grandson was in route on I20 toward Birmingham, Al. to attend grandparent funeral, driver air bag exploded. He struggled to take a close next exit. He pulled car to side of road and ran away from car. He said it was full of smoke and small pieces. He feared the car was going to catch fire. His phone was dead and there was nothing off the exit so after smoke cleared and he felt sa... Read more
1 injured
Incident date: Nov 6, 2025
We took our car to the Mazda dealership for routine maintenance. The technician found circumferential cracking along the sidewall/tread junction of all 4 tires. We were told that this suggests tread separation and that we should not continue to drive on the tires. We replaced all 4. I have pictures of all 4 tires.
Incident date: Nov 6, 2025
We took our car to the Mazda dealership for routine maintenance. The technician found circumferential cracking along the sidewall/tread junction of all 4 tires. We were told that this suggests tread separation and that we should not continue to drive on the tires. We replaced all 4. I have pictures of all 4 tires.
HYUNDAI
SANTA FE SPORT
(2014) - POWER TRAIN
Nov 13, 2025
Incident date: Dec 31, 1969
I was driving and the skid, brake, ABS and steering light came on. I was with my kids so I immediately slowed down and contacted my mechanic. We initially thought it would be a sensor. After hooking it up, it was detected to be the ABS Brake module. After further research this is a “normal” issue. A new module is expensive $2500 with the dealer and is on back order for 3 months. We have shippe... Read more
Incident date: Oct 25, 2025
The morning after I bought this certified pre-owned 2024 Nissan Rogue from a local Nissan dealer, I went to get into the car, and after sitting down and closing the door, I heard a crash. When I looked back, I noticed that my rear window had fully collapsed. I got out of the car, and saw that the entire window was cracked and had imploded.
Incident date: Oct 28, 2025
Transmission, hesitant, wouldn’t shift, whining noise, jerking from stop to go
HYUNDAI
SANTA FE SPORT
(2016) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Nov 12, 2025
Incident date: Sep 28, 2025
I am writing to formally express my extreme dissatisfaction with the randomly vanishing dashboard, all sorts of warning lights and its recurring issues. I see a recall for 2017 CRV for Fuel injector. I don't see my VIN for fuel injector recalls and most likely my CRV issue with fuel injector. Fuel injector replacement is a major repair. I. I scheduled an appointment with AutoNation Honda Chandler,... Read more
Incident date: Sep 24, 2025
Upon startup, LKAS, ACC, FCW and brake lights are illuminated and the corresponding systems are non-functional. This failed with less than 50k miles and the car was ~3 years old. This is making the car less safe to drive because some of the safety systems are non functional. The basic cruise control also does not work.
Incident date: Sep 26, 2025
Blind spot and front collision features inactive. Seat belt didn't unlock after crash. Airbags deployed no passenger didn't work on driver airbag b1652 dtc codes on recall for another vehicle
Crash
1 injured
Incident date: Sep 26, 2025
Blind spot and front collision features inactive. Seat belt didn't unlock after crash. Airbags deployed no passenger didn't work on driver airbag b1652 dtc codes on recall for another vehicle
Crash
1 injured
Incident date: Nov 12, 2025
**2026 - Cadillac Lyriq One-Pedal Driving and Brake Defect** On November 4, 2026, at approximately 9:30 AM, I was driving my 2026 Cadillac Lyriq using the one-pedal driving feature while going below 20 miles per hour. Suddenly, the vehicle accelerated unexpectedly. I lifted my foot off the accelerator, but the car did not slow down despite the one-pedal driving being enabled. Within a few secon... Read more
Incident date: Nov 12, 2025
As I was driving, my battery light ignited the voltage on my battery continuously went down. I stopped at a stop sign. The engine shut off car completely stopped. Lights were working on dashboard and display screen, but vehicle would not start jumped vehicle as soon as cables were taken off vehicle battery went dead again then all of a sudden it started up again but something is still not right.
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2023) - SERVICE BRAKES
Nov 12, 2025
Incident date: Nov 11, 2025
The brake servo control unit feel simulator which reduces the simulation force provided to the brake pedal during emergency or failed conditions and is a key component of realizing a Regenerative Braking System. It provides a good pedal feeling to a driver, improves energy recovery and ensures braking security. My safety has been put at risk as that part is integral to my brake system (including t... Read more
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2023) - STRUCTURE
Nov 12, 2025
Incident date: Nov 11, 2025
The contact owns a 2006 Jeep Liberty. The contact stated that while driving approximately 20-25 MPH, the front control arm fractured. The front wheel seized, and the vehicle drove into a driveway. There were no warning lights illuminated. The vehicle was towed to the residence. The local dealer was contacted and suggested an appointment, and that the rear control arm was not covered under warranty... Read more
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2023) - FUEL SYSTEM, GASOLINE
Nov 12, 2025
Incident date: Nov 11, 2025
The contact owns a 2006 Jeep Liberty. The contact stated that while driving approximately 20-25 MPH, the front control arm fractured. The front wheel seized, and the vehicle drove into a driveway. There were no warning lights illuminated. The vehicle was towed to the residence. The local dealer was contacted and suggested an appointment, and that the rear control arm was not covered under warranty... Read more
Incident date: Nov 2, 2025
The contact owns a 2006 Jeep Liberty. The contact stated that while driving approximately 20-25 MPH, the front control arm fractured. The front wheel seized, and the vehicle drove into a driveway. There were no warning lights illuminated. The vehicle was towed to the residence. The local dealer was contacted and suggested an appointment, and that the rear control arm was not covered under warranty... Read more
Incident date: Dec 23, 2024
On November 8, my 2024 Model Y suddenly came to a complete stop from about 40 mph while I was driving with no cruise control or Autopilot active. This was extremely dangerous — my [XXX] was in the car, and we were lucky no one was behind us. It put myself, my child, and others in the absolute risk of collision and injury. When I contacted the service center they said it sometimes happened due t... Read more
Incident date: Sep 26, 2025
Upon starting the car the airbag, seatbelt light came on and will not go off.
Incident date: Nov 3, 2025
El día 2 de octubre compré una Rav 4 2025.El día 14 de octubre me doy cuenta que los cristales se encontraban rayados como por dentro del cristal, entiendo que esto pudo haber puesto en riesgo mi seguridad ya que si cualquiera de los cristales se rompe puede cortarme a mi o a un pasajero. En la primera inspección no notaron nada luego llamaron a un especialista de Toyota para verificarlo y en ... Read more
Incident date: Nov 12, 2025
The contact owns a 2020 Chevrolet Colorado. The contact stated that while accelerating, the vehicle vibrated and shook abnormally, as if driven over ripples on the roadway. No warning lights were illuminated. The vehicle was taken to the dealer, and the tires were balanced. The contact picked up the vehicle and stated that the failure persisted. The vehicle was taken back to the dealer, where it w... Read more
Incident date: Nov 11, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at a moderate rate of speed, the vehicle shut off with several unknown warning lights illuminated. Due to the failure, the vehicle was towed to a dealer, and the contact was informed that a software update needed to be performed on the vehicle. Several months later, several unknown warning lights illuminated, and the conta... Read more
Incident date: Nov 11, 2025
Faulty CVT transmission
Incident date: Nov 12, 2025
[XXX] was renting a 2024 Jeep Wrangler E with VIN # [XXX] and was charging the vehicle with the factory Jeep adapter provided. While disconnecting, Ms. [XXX] was shocked at the connection point from the extension cord to the adapter. Ms. [XXX] was wearing shoes and the area was dry. The extension cord used had no defects. Upon investigation, the wall outlet was extremely hot to the touch and t... Read more
1 injured
Incident date: Sep 16, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving 30-40 MPH, the check engine warning light and other unknown warning lights were illuminated, and the engine was running rough. The vehicle was taken to an independent mechanic, where the contact was informed that the vehicle could not be diagnosed due to a lack of equipment. The vehicle was then taken to Gary S... Read more
HYUNDAI
SANTA FE SPORT
(2017) - EXTERIOR LIGHTING
Nov 11, 2025
Incident date: Nov 10, 2025
The console displays side marker light defective warning, but both the side marker lights are working
Incident date: Nov 3, 2025
On November 10, 2025 while my 2025 Tesla Model Y was being driven, in Miami, Florida, around 2:55–3:05 PM, the brakes failed completely. Despite firm brake pedal pressure, the vehicle did not slow down or stop as expected and continued forward until a collision occurred. The brake pedal felt normal with no loss of resistance, but the car did not decelerate as expected. No forward collision warn... Read more
Crash
Incident date: Nov 3, 2025
On November 10, 2025 while my 2025 Tesla Model Y was being driven, in Miami, Florida, around 2:55–3:05 PM, the brakes failed completely. Despite firm brake pedal pressure, the vehicle did not slow down or stop as expected and continued forward until a collision occurred. The brake pedal felt normal with no loss of resistance, but the car did not decelerate as expected. No forward collision warn... Read more
Crash
Incident date: Nov 3, 2025
On November 10, 2025 while my 2025 Tesla Model Y was being driven, in Miami, Florida, around 2:55–3:05 PM, the brakes failed completely. Despite firm brake pedal pressure, the vehicle did not slow down or stop as expected and continued forward until a collision occurred. The brake pedal felt normal with no loss of resistance, but the car did not decelerate as expected. No forward collision warn... Read more
Crash
Incident date: Nov 6, 2025
On Th, Nov 6 ~1700, the 25 Equinox EV being driven encountered an electric drive failure and brake failure, including friction brakes. This Equinox EV is essentially still brand new with 3900 miles and no accident history. The vehicle was driven off the EB SR 528 exit ramp to Narcoossee Rd in Orlando and driven to the stop light at the WB on ramp. After the light changed and began driving, the ... Read more
Incident date: Nov 1, 2024
I own a 2021 Jeep Wrangler 4xe Rubicon with approximately 23,000 miles. I recently received notice of Recall 68C (high-voltage battery fire risk). Jeep’s instructions say not to charge the vehicle and to park it outdoors, away from structures, because of potential fire risk. The manufacturer has stated that no repair will be available until at least March 2026, leaving owners unable to safely us... Read more
HYUNDAI
SANTA FE SPORT
(2014) - UNKNOWN OR OTHER
Nov 11, 2025
Incident date: Nov 10, 2025
I purchased a used 2016 Jeep Renegade from a dealership located in Chicago, Illinois, on October 12, 2025. The seller assured me that the vehicle title was available and promised to mail it to me the day after the purchase, since I live in Nebraska and could not return in person to pick it up. It has now been more than three weeks, and the dealership has not delivered the title, now claiming that ... Read more
Incident date: Nov 4, 2025
We have a 2014 dodge ram 1500 SLT with a 5.7 hemi. I was driving down the road and stopped at a red light and the truck shut off and wouldn't start again we had to tow it home. We had a mechanic look at the vehicle and run the codes for the truck to find out what was wrong it was a misfire in cylinder 3. We called a few mechanic shops in town to get other opinions and they all said the same thing ... Read more
Incident date: Nov 4, 2025
The panel between the windshield and the sunroof shattered with cracks going the full width of the roof at the top and bottom of the glass panel.
HYUNDAI
SANTA CRUZ
(2025) - UNKNOWN OR OTHER
Nov 11, 2025
Incident date: Apr 2, 2025
I was driving about 40 MPH, message popped "camera blocked, clean front windshield" I did and the message cleared. A few minutes later it came back so I cleaned the windshield again. What happened next shocked me. Without any warning while traveling 30 mph the automatic braking system came on and stopped the car quickly. Thank God for my seatbelt! My backpack that was in the back seat came flying ... Read more
HYUNDAI
SANTA CRUZ
(2025) - UNKNOWN OR OTHER
Nov 11, 2025
Incident date: Apr 2, 2025
Last week my 4wd service light came on. I took it to get diagnosed and was advised my ptu was faulty and needed to be replaced. There are recalls out for a faulty ptu but my vin was not included.