Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Oct 26, 2025
The vehicle's central locking system does not properly communicate with the keyfob resulting in the doors not unlocking as intended. I have had my child in the car seat in the back and if i accidentantly touch the handle the wrong way the doors will lock and I am unable to use the unlock feature to get my kid out. This could be a serious safety issue if someone becomes trapped in the rear seat and... Read more
Incident date: Oct 26, 2025
The vehicle's central locking system does not properly communicate with the keyfob resulting in the doors not unlocking as intended. I have had my child in the car seat in the back and if i accidentantly touch the handle the wrong way the doors will lock and I am unable to use the unlock feature to get my kid out. This could be a serious safety issue if someone becomes trapped in the rear seat and... Read more
Incident date: Oct 15, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System), 25V710000 (Electrical System), and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 70 MPH, the vehicle temporarily lost power and suddenly jumped and accelerated as intended while switch... Read more
Incident date: Oct 24, 2025
The transmission makes a whining noise, especially when pulling, as in driving up an incline. I took the 2018 Highlander to Rusty Drewing Toyota in Jefferson City, MO to be diagnosed. They said the transmission needs to be replaced. In researching the problem, I found a bulletin/recall: 7A61K20482. The bulletin says the serial number must be before 7A617E03416. I want to get on your list and ... Read more
Incident date: Oct 24, 2025
The contact owns a 2020 Jaguar I-Pace. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V369000 (Electrical System); however, the failure persisted, and the battery energy control module had been replaced several times. The contact stated that while starting the vehicle and driving at an undisclosed speed, the message "Traction Battery Fault Detected, Ok t... Read more
Incident date: Oct 24, 2025
The contact's husband owns a 2018 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made awar... Read more
Incident date: Nov 28, 2025
After I put my car in park my daughter and I were still in the vehicle for a few minutes getting our things with the engine still running. I got out to get something from the back seat, my daughter got out the passenger door and made it to the driver side as I was closing the back passenger door. I was about to get back on the car to get the rest of my things and turn the ignition off but before I... Read more
1 injured
Incident date: Nov 28, 2025
2016 Honda Civic LX. Electronic power steering has sticky feeling when traveling at highway speeds, does not return to center. This leads to a danger situation as car becomes difficult to control when traveling at highway speeds. Honda is away of this issue on newer generation of Honda's. Upon inspection, the mechanism that is having an issue is almost identical in Honda's 10th generation of vehic... Read more
Incident date: Nov 30, 2025
My 2015 ram ecodiesel is getting a brake light for ABS, traction control, emergency brake all not working. Dealership wants $4000 to fix it with a part that’s back ordered 2yr. I’m having a hard time understanding if so many people online are having this issue why it’s not a SAFETY RECALL. The stock part failed at no fault of the customers.
Incident date: Nov 29, 2025
As I was turning right (slowly accelerating from a complete stop) into a shopping center parking lot, I was entering into the lane behind a vehicle that had just passed in front of me (and was headed in the same direction I was going to turn). My 2022 Acura MDX Low Speed Braking Control system engaged for no reason. The breaks slammed hard bringing the car to a hard, sudden stop, and I thought I h... Read more
Incident date: Nov 29, 2025
My brand-new 2025 Honda CR-V Hybrid Sport Touring AWD came equipped from the factory with Bridgestone Ecopia H/L 422 Plus all-season (M+S) tires. These tires exhibit dangerously low traction at very low speeds on normal packed snow and light ice typical on California’s Hwy 80/Tahoe corridor. On Fri Jan 3rd, the vehicle repeatedly lost traction, slid sideways, and struggled to accelerate from a ... Read more
Incident date: Nov 29, 2025
My brand-new 2025 Honda CR-V Hybrid Sport Touring AWD came equipped from the factory with Bridgestone Ecopia H/L 422 Plus all-season (M+S) tires. These tires exhibit dangerously low traction at very low speeds on normal packed snow and light ice typical on California’s Hwy 80/Tahoe corridor. On Fri Jan 3rd, the vehicle repeatedly lost traction, slid sideways, and struggled to accelerate from a ... Read more
Incident date: Nov 29, 2025
At stop light vehicle began to sputter and make noise, I was very close to my home, no engine light on. Upon turning vehicle off and using a code reader codes P0106 and P0506 was on scanner. I had vehicle towed to Complete Car Care. Mis fire on multiple cylinders. Vehicle has 69,801 miles. 3 push rods bent and I valve spring broken. The right Cylinder head assembly had to be removed and replaced ... Read more
Incident date: Nov 26, 2025
The high-voltage battery on my 2022 Nissan Leaf is subject to Recall 25V655. The recall notice states that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. EVGO, one of the major lv3 chargers ... Read more
Incident date: Nov 29, 2025
My 2024 Tesla Model Y hit a parked vehicle on the right side of the street during FSD self driving. The car suddently slanted to the right and hit the parked vehicle. During FSD drive, it did not give any warning before the accident. My dauther was injured on her face. Clearly the new version FSD v14.1 software is very defective. I am located in San Jose, CA.
Crash
1 injured
Incident date: Oct 15, 2025
While driving, vehicle just quits and all dashboard lights flash quickly and then the car stalls out and won't restart. This has happened 4 times now. Had battery replaced, alternator replaced for a 2nd time, sensor replaced. Now, I had the car towed to dealer who wanted to keep it for over the weekend to see if they could repeat the issue. My local mechanic had the same issue and he had to... Read more
Incident date: Oct 15, 2025
My vehicle has had the issue of putting the car in park and it says it is not it park, have to wiggle the gear shift around for it to recognize that the car is fully in park. Now the transmission will not go in to reverse. The R on the dashboard is blinking. Yes, it is available for inspection.
Incident date: Oct 15, 2025
The vehicle was charging from 11% of charge from a DC fasts charging station. The car was locked and charging. When I came back out to the car, I noticed it had stopped charging at 76%. I then tried to start the charge again and the car just showed an error. I then tried the 3 other available chargers (1 of the 4 was in use by another car), and the car did not charge at any of them—showing that... Read more
Incident date: Nov 29, 2025
The engine stalled and won't start came to a slow stop warning lights came on and said "stop safely now". Turn.\nKey on engine may start for 1 second stops and we're not going to drive or any mode
Incident date: Nov 7, 2025
The front camera didn't operate properly The brakes have an elongated stopping distance
Crash
Incident date: Nov 7, 2025
The front camera didn't operate properly The brakes have an elongated stopping distance
Crash
HYUNDAI
VELOSTER N
(2022) - ELECTRICAL SYSTEM
Nov 29, 2025
Incident date: Nov 28, 2025
My 2025 Chevy TRAX is a safety and illeagll intrusion problem, by allowing fab key kit to bought and clone a 2025 electrical safety vehicle locks, doors, windows which makes this vehicle electrical locking system useless and allows anybody to enter and vandalize the interior and causing a HEALTH HAZARD when entered by anybody other than the PAID OWNERS. This vehicle should be on a " Safety Alert" ... Read more
3 injured
HYUNDAI
VELOSTER N
(2022) - VEHICLE SPEED CONTROL
Nov 29, 2025
Incident date: Nov 28, 2025
Almost got into a wreck because my ABS failed. I was going down the interstate with my cruise control on and my abs and traction light came on. My cruise control.immediately stopped working and I was almost rear ended. I called the Ram dealership and they said they have no time frame of when they will have parts in to fix it under the recall. Does someone have to die before Ram will start fixing t... Read more
Incident date: Aug 6, 2025
My 2022 Ford E-Transit has experienced repeated electrical, propulsion, and powertrain failures that cause the vehicle to become completely inoperable. On September 8, the van displayed multiple critical alerts including powertrain malfunction, brake system failure, vacuum pump failure, and full electrical system fault, and it would not start. The next day, the same failure occurred again and the ... Read more
Incident date: Oct 19, 2025
My 2022 Ford E-Transit has experienced repeated electrical, propulsion, and powertrain failures that cause the vehicle to become completely inoperable. On September 8, the van displayed multiple critical alerts including powertrain malfunction, brake system failure, vacuum pump failure, and full electrical system fault, and it would not start. The next day, the same failure occurred again and the ... Read more
Incident date: Oct 19, 2025
Rear emergency release cable does not open the trunk. The latch mechanism failed with a trunk full of groceries, I pushed down the rear setts to access the trunk compartment and crawled back and popped open the emergency release cable and it did not function. I have a service for the car scheduled for Dec 2nd to repair/replace the latch mechanism.
Incident date: Oct 19, 2025
Rear emergency release cable does not open the trunk. The latch mechanism failed with a trunk full of groceries, I pushed down the rear setts to access the trunk compartment and crawled back and popped open the emergency release cable and it did not function. I have a service for the car scheduled for Dec 2nd to repair/replace the latch mechanism.
HYUNDAI
SONATA HYBRID
(2017) - ENGINE
Nov 29, 2025
Incident date: Nov 26, 2025
Check engine light came in. Took into repair shop to change oil and diagnose issue. It was about 7,000 miles since previous oil change with full synthetic oil. Drained oil was full of metal shavings. Refilled oil and ran engine. Metal shavings was again observed in oil immediately. Mechanic stated vehicle needed a new engine. Noticed another complaint (#11674909) built around same time with exact ... Read more
HYUNDAI
SONATA HYBRID
(2017) - POWER TRAIN
Nov 29, 2025
Incident date: Nov 26, 2025
My 2017 Chrysler Pacifica Touring-L has suffered repeated and dangerous electrical failures since purchase. Shortly after buying it from AutoNation Chrysler Dodge Jeep RAM in Valencia, CA, I had to return it twice for electrical repairs that kept it in service several weeks under warranty. About two years later, while still under extended warranty, the engine underwent a complete rebuild for multi... Read more
HYUNDAI
SONATA HYBRID
(2017) - STEERING
Nov 29, 2025
Incident date: Nov 26, 2025
My 2017 Chrysler Pacifica Touring-L has suffered repeated and dangerous electrical failures since purchase. Shortly after buying it from AutoNation Chrysler Dodge Jeep RAM in Valencia, CA, I had to return it twice for electrical repairs that kept it in service several weeks under warranty. About two years later, while still under extended warranty, the engine underwent a complete rebuild for multi... Read more
Incident date: Nov 5, 2025
While traveling 40 mph, car flashes a warning, "Check Hybrid System", and then the car shuts off. No power steering and brakes are difficult. The warning is only 3-5 seconds before everything shuts down. This is definitely a hazard to myself and others. If in traffic at higher speeds, there would certainly be an accident with devastating results.
Incident date: Feb 10, 2025
On 11/27/25 around 11:30 am , I went to stop at a stop sign before approaching the main road. I went to stop at the stop sign and hit the brakes as I proceded to turn left on to the main Road there was a car coming on the main road and I hit my brakes to stop from causing me to run into him when I hit the brakes to avoid hitting the other car , the brakes locked and would not stop the car. Causing... Read more
Incident date: Feb 10, 2025
Ford's 2.3L EcoBoost engine defect that causes coolant to leak into the cylinders, leading to engine failures and potential fire risks.
Incident date: Feb 10, 2025
Transmission and torque converter went out at only 83,000 miles. Many other ford edge owners have had the same problem with their transmission and converter as well. This caused me car to hesitate and sputter on the highway which could have caused an accident.
Incident date: Feb 11, 2020
While picking up my son from school, my 2018 Toyota RAV4 Hybrid suddenly experienced a complete steering failure. The steering wheel locked without warning and became impossible to move, making the vehicle inoperable and creating an immediate safety hazard. My son and I were stranded for over 7 hours in a public area. AAA was dispatched twice, but they were unable to resolve the issue. The vehicle... Read more
Incident date: Feb 11, 2020
While picking up my son from school, my 2018 Toyota RAV4 Hybrid suddenly experienced a complete steering failure. The steering wheel locked without warning and became impossible to move, making the vehicle inoperable and creating an immediate safety hazard. My son and I were stranded for over 7 hours in a public area. AAA was dispatched twice, but they were unable to resolve the issue. The vehicle... Read more
Incident date: Sep 24, 2025
Was driving with flow of traffic and the Engine lost power went to zero RPM check engine light came on. It’s a non hybrids motor. Wouldn’t turn over once pulled on side of road Check underneath engine bay for leaks of fluid nothing was leaking.
Incident date: Nov 28, 2025
The engine is making a knocking noise, but there’s no code or check engine light. The noise is more pronounced when the vehicle is idling and when you apply and release the brakes. Start the car, let it warm up on idle, open the oil cap, apply the brakes, and then release them. The noise becomes louder. It could be the vacuum pump, but Honda has never addressed this issue.
Incident date: Oct 5, 2025
The automatic braking was inappropriately applied while I was coming to a controlled stop on a 45mph stop light intersection. I was already slowing down and about 30 feet behind the car in front of me the Collision Avoidance warning starting going off, slightly applied brakes (to the additional amount I was already applying) then slammed on the brakes to a complete stop. There was some teen behi... Read more
Crash
1 injured
Incident date: Oct 5, 2025
The brake accumulator went out thanksgiving day on my way home nearly causing an accident. I also missed dinner due to the issue creating a clearly unsafe driving condition where I was barely able to use my brakes. This is a known issue by Toyota, whom extended the warranty to 10 years. Of course, my warranty was 3 days past the 10 years even though it is under the mileage requirement. This shoul... Read more
Incident date: Oct 5, 2025
Wiper washer system was working properly until the first snowfall today. Despite the very small amount of snow, the wiper washer system for the front windshield will not operate. The rear washer works properly. Washer reservoir is full and the wipers work properly.
Incident date: Nov 2, 2025
I started leasing this car brand new in April. The most problematic issue I have encountered is the false emergency breaking when backing up, which has almost gotten me into an accident multiple times. It happens randomly when the car is in reverse and it's never triggered by anything that's actually in the way while backing up. It's like a glitch. And when it break-checks me, it's an intense jolt... Read more
Incident date: Nov 2, 2025
after receiving my car on Friday morning 10/31 from the dealership, I drove to work, where all my dashboard lights popped on, I lost power steering, and I lost my speedometer (which is what it was in the shop for that whole week). I tried to drive it back to Kia and it completely stopped working in the middle of the road, even though it was turned on, it wouldn’t drive or change gears. Leaving m... Read more
Incident date: Nov 26, 2025
The forward facing camera failed on my 2020 Odyssey with only 90,000 miles. Because of this failure, I am loosing all my forward facing safety features. This seems to be a common issue across many Honda vehicles and most users report being told the issue is being caused by overheating. Since users are being told this is a cause and effect issue, the manufacturer should address this at their exp... Read more
Incident date: Oct 14, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated that while starting the vehicle, the message "Faulty Battery and Charging System" flashed on the screen, and the vehicle failed to immediately start. The contact stated that while driving later, several messages, including the messages "Faulty Power Steering" and "Faulty ABS" were displayed, and the vehicle suddenly stalled and failed t... Read more
Incident date: Nov 19, 2025
On thanksgiving day i drove to train station in the morning, and had no issue. After work i got in the car started to drive, i was going 25-35 miles per hour in the maplewood township, and i wanted to slow down just in case i dont see any kid or person at dark. I almost had no brake! I was so scared and i pushed th brake pedal so hard, i was very dangerous for the society at this moment. I just wi... Read more
Incident date: Nov 19, 2025
This is a supplemental filing to my prior NHTSA complaint (#11697718) regarding a high-voltage isolation fault and shutdown risk. The vehicle displayed warnings including “vehicle may shut down during driving,” “may not charge,” and repeated BMS isolation fault messages. It became inoperable at a public charging station. The manufacturer confirmed isolation faults in the drive unit and th... Read more
Incident date: Nov 19, 2025
This is a supplemental filing to my prior NHTSA complaint (#11697718) regarding a high-voltage isolation fault and shutdown risk. The vehicle displayed warnings including “vehicle may shut down during driving,” “may not charge,” and repeated BMS isolation fault messages. It became inoperable at a public charging station. The manufacturer confirmed isolation faults in the drive unit and th... Read more
Incident date: Jun 25, 2025
My car's steering wheel started making a noise when turning at around 2,000 miles per hour, and the steering wheel became very heavy when turning. I took it to the Honda service center twice. The first time, they told me there was nothing wrong with the car. The second time, they fixed the noise, but the heavy steering problem remained. When I drive at around 25/35 mph in a 25-35 mph zone, the ste... Read more
Incident date: Jun 25, 2025
I am experiencing throttle lag / hesitation when starting from a rolling stop and/ or complete stop. It doesn’t happen all the time, but does it sometimes and I have had to drastically change my driving habits.