Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
HYUNDAI
SANTA FE SPORT
(2013) - ENGINE
Dec 11, 2025
Incident date: Jan 29, 2024
Coolant light indicates coolant should be added often. Coolant has been added to frequently. Last time coolant light came on another Error Code: P1299 and the engine stopped running properly. Vehicle was inspected by a repair shop who stated the coolant was leaking into the motor. If this keeps occurring engine may overheat, fail and possibly catch fire. Ford said there is no recall on this issue.... Read more
HYUNDAI
SONATA HYBRID
(2023) - UNKNOWN OR OTHER
Dec 11, 2025
Incident date: Dec 7, 2025
Was at work parked in my 2023 Nissan Rogue at 5:30am today,when rear back windshield exploded. Sounded like a gun shot, defroster was off, temperature was about 29 degrees.
HYUNDAI
SONATA HYBRID
(2023) - ELECTRICAL SYSTEM
Dec 11, 2025
Incident date: Dec 7, 2025
The contact owns a 2022 BMW X5. The contact stated that the vehicle was taken to the dealer for routine service. The contact stated that during the inspection of the vehicle, the dealer discovered that the water pump was beginning to leak coolant onto electrical circuits, inside the engine compartment. The dealer recommended the water pump replacement. The vehicle was not repaired. The manufacture... Read more
HYUNDAI
SONATA HYBRID
(2023) - ENGINE AND ENGINE COOLING
Dec 11, 2025
Incident date: Dec 7, 2025
The contact owns a 2022 BMW X5. The contact stated that the vehicle was taken to the dealer for routine service. The contact stated that during the inspection of the vehicle, the dealer discovered that the water pump was beginning to leak coolant onto electrical circuits, inside the engine compartment. The dealer recommended the water pump replacement. The vehicle was not repaired. The manufacture... Read more
Incident date: Dec 10, 2025
The contact owns a 2017 Ford Focus. The contact stated that after the vehicle was stopped at a traffic light, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the transmission downshifted between first and third gear. An abnormal sound could be heard coming from the transmission. After driving a short distance, the vehicle functioned as intended. The vehicl... Read more
Incident date: Feb 1, 2025
I was traveling along the San Francisco Oakland Bay Bridge on a normal commute day when the brakes started sticking early on after that point, by the time I reached the Caldecott tunnel after the incident on the Bay Bridge, the brakes locked up completely, forcing me to coast without using any brakes and subsequently the brakes started smoking. I had to exit the nearest exit to stop the car and tu... Read more
Incident date: Nov 27, 2025
The contact owns a 2025 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 25V741000 (Electrical System); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 10-15 MPH and attempting to drive onto the main road, the vehicle lost drive power. The contact was able to restart the veh... Read more
Incident date: Dec 11, 2025
Re: 2020 GMC Terrain. Our fuel pump control module (FPCM) unexpectedly failed after driving a short distance. Vehicle stalled without warning on the street and was unable to be started again. This could have resulted in a crash and/or injury to other people in the area. An independent service center suspected an issue with the module but was unable to make an official diagnosis. The vehicle w... Read more
Incident date: Apr 3, 2025
I was turning right, out of a store parking lot onto the street, at very low speed. Suddenly the truck accelerated on its own. I had to quickly hit the brake to prevent striking a vehicle in front of me that had stopped for a red traffic signal. I believe there is a possibility that Ford's new method of activating cruise control (which now only requires a single button press after which the tru... Read more
HYUNDAI
SANTA FE SPORT
(2018) - ENGINE
Dec 11, 2025
Incident date: Nov 5, 2025
Vehicle experienced sudden and complete loss of engine power while driving in active NYC traffic. Without any warning lights or prior symptoms, the engine shut off mid-motion, the accelerator became unresponsive, and the car stopped moving in the middle of a busy roadway. I lost all propulsion and had to activate hazard lights while stuck in live traffic. This created a severe safety hazard for m... Read more
HYUNDAI
SANTA FE SPORT
(2018) - ELECTRICAL SYSTEM
Dec 11, 2025
Incident date: Nov 5, 2025
Vehicle experienced sudden and complete loss of engine power while driving in active NYC traffic. Without any warning lights or prior symptoms, the engine shut off mid-motion, the accelerator became unresponsive, and the car stopped moving in the middle of a busy roadway. I lost all propulsion and had to activate hazard lights while stuck in live traffic. This created a severe safety hazard for m... Read more
Incident date: Dec 11, 2025
My car has 74,000 actual miles and the transmission is acting up kicking out of gear and loosing coummcation with the tcm and a sensor comes on about bad clutch pack
Incident date: Jun 21, 2024
I purchased a 2019 Ford Edge in 2021. About a year ago my service engine light came on. I took it to my dealer and was told there was a torque converter issue, but it would not leave me on the side of the road. I have tolerated this stuttering issues more than a year now every time I drive this vehicle. The maintenance on this car has been well maintained. I took my car in for routine maintenance ... Read more
Incident date: Oct 18, 2025
My 2013 Honda CRV completely broke down in late August 2025, as I was backing out of my driveway. Our lives were at risk. This could have happened in traffic, causing a terrible collision. My local Honda dealership found the chain guides broken and the timing off, and recommended replacement of several parts (timing chain, guides, tensioner, exhaust cam, rockers, and ... VTC actuator). Initially, ... Read more
Incident date: Dec 3, 2025
My 2013 Honda CRV completely broke down in late August 2025, as I was backing out of my driveway. Our lives were at risk. This could have happened in traffic, causing a terrible collision. My local Honda dealership found the chain guides broken and the timing off, and recommended replacement of several parts (timing chain, guides, tensioner, exhaust cam, rockers, and ... VTC actuator). Initially, ... Read more
Incident date: Dec 10, 2025
In early Nov 2025 my Tesla Model Y began intermittently showing warnings about the forward collision warning system and multiple sensors being offline. Tesla service replaced a faulty connector on Nov 3. On Nov 15, 2025, about two weeks later, the car had a sudden drivetrain failure while I was parking on a steep hill. I heard a loud bang from the front of the car and the vehicle immediately lost... Read more
Incident date: Dec 10, 2025
My 2018 Tesla Model S has a recurring safety-critical defect involving the steering system and the Chassis CAN communication network. On October 20, 2025, the vehicle had to be towed to a Tesla Service Center because it would not power on and displayed multiple safety alerts (traction control disabled, stability control disabled, ABS disabled, and reduced steering assist). Tesla documented that th... Read more
Incident date: Dec 10, 2025
My 2018 Tesla Model S has a recurring safety-critical defect involving the steering system and the Chassis CAN communication network. On October 20, 2025, the vehicle had to be towed to a Tesla Service Center because it would not power on and displayed multiple safety alerts (traction control disabled, stability control disabled, ABS disabled, and reduced steering assist). Tesla documented that th... Read more
Incident date: Oct 2, 2025
Dear NHTSA, I am submitting a safety complaint regarding my 2025 Honda Odyssey, which has been diagnosed with a transmission failure requiring full replacement due to faulty internal seals. The vehicle is less than one year old, and this type of premature failure raises serious safety concerns. I first became aware that something might be wrong during a routine oil change on November 11, when tech... Read more
Incident date: Dec 9, 2025
Fuel injectors went bad and caused several warnings to pop up at one time. Vehicle begin to stall on the interstate out of nowhere. Taken to Honda dealership to confirm it was the fuel injectors.
Incident date: Dec 1, 2025
While driving, the power steering warning came on and the steering wheel became extremely tight, making it very difficult to turn. This has happened more than once, most recently on December 8, 2025. The loss of steering assist occurred while the vehicle was in motion and created a serious safety concern. The dealership retrieved diagnostic code C1250-52, which indicates an internal malfunction o... Read more
Incident date: Dec 1, 2025
While driving, the power steering warning came on and the steering wheel became extremely tight, making it very difficult to turn. This has happened more than once, most recently on December 8, 2025. The loss of steering assist occurred while the vehicle was in motion and created a serious safety concern. The dealership retrieved diagnostic code C1250-52, which indicates an internal malfunction o... Read more
Incident date: Dec 1, 2025
While driving, the power steering warning came on and the steering wheel became extremely tight, making it very difficult to turn. This has happened more than once, most recently on December 8, 2025. The loss of steering assist occurred while the vehicle was in motion and created a serious safety concern. The dealership retrieved diagnostic code C1250-52, which indicates an internal malfunction o... Read more
Incident date: Dec 2, 2025
Filing this complaint regarding a known safety defect affecting my 2019 Jeep Wrangler Sport - specifically the steering damper column defect commonly referred to as "Death Wobble." ISSUE: My vehicle experiences violent and uncontrollable steering wheel oscillation when hitting bumps or road imperfections at highway speeds (typically above 55 mph). This phenomenon causes the entire front end to sha... Read more
Incident date: Aug 22, 2025
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle jerked while shifting gears. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the torque converter had failed and needed to be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was not notifie... Read more
Incident date: Jan 15, 1979
My Honda will randomly beep and slam the brakes but there is nothing in front of me, it has done this multiple times and getting to the point I’m scared it will cause an accident. When it happened the first time I thought maybe it was because it was slightly raining, but it will do it regardless of the weather conditions. It has happened probably 5+ times, and it’s starting to become more freq... Read more
Incident date: Jan 15, 1979
The contact owns a 2020 Ford Explorer. The contact stated that while driving at 50 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. The contact stated that the system then resumed normal functionality. The vehicle was taken to the dealer, where it was diagnosed, and determined that an unknown sensor had failed. The vehic... Read more
Incident date: Jan 15, 1979
The contact owns a 2020 Ford Explorer. The contact stated that while driving at 50 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. The contact stated that the system then resumed normal functionality. The vehicle was taken to the dealer, where it was diagnosed, and determined that an unknown sensor had failed. The vehic... Read more
Incident date: Dec 10, 2025
I crossed red light, truck coming from my left , I hit his car side , he hit my front car , my airbag didn't open although it is totally loss , despite the other car air bag opened
Crash
1 injured
Incident date: Dec 9, 2025
Manual transmission: Shift from 1st to 2nd can be difficult at times and can only experience partial engagement of 2nd gear causing grinding and/or popping out of gear when releasing the clutch pedal along with loss of thrust.
Incident date: Dec 9, 2025
The electronically-activated hood release, latching mechanism on my 2024 Chevrolet Corvette VIN 1G1YA2D42R5116964 has been repeatedly malfunctioning since August, 2025. The hood either pops open of its own accord or it will not close securely, leaving the occupants of the vehicle to speculate if the hood will spontaneously open blinding the driver in traffic.
Incident date: Aug 20, 2024
Open recall with no fix that’s a safety issue do to the potential of the vehicle catching fire. I have filed a claim with mopar and they just keep saying that there’s no fix available. I’m looking to get a buy back because this vehicle is not safe.
Incident date: Aug 20, 2024
December 2025: Yet ANOTHER horn failure. Pressed the vehicle's horn to alert another driver that they were drifting into my lane on the highway, and it FAILED to produce the loud sound that it is SUPPOSED TO make. It needed to be replaced again for the FOURTH time. Part 96611-J9500 was replaced—AGAIN. This is a continued safety issue that Hyundai has neglected to address and fix. Spontaneous hor... Read more
Incident date: Jan 22, 2024
Transmission lags and slips while over reving the engine. A local gm dealer has confirmed transmission issues and slippage
Incident date: Jan 22, 2024
Transmission lags and slips while over reving the engine. A local gm dealer has confirmed transmission issues and slippage
Incident date: Feb 27, 2023
Shift to Park Issue - this is a know issue/recall for the 2019 GMC acadia yet it when I enter my VIN number the recall doesn't show up as a problem. YET it took me 10 tries yesterday to try and turn my car off because each time I went to turn it off, I got the message to Shift it to Park. This has been occurring weekly since I purchased the used car in August 2025.
Incident date: Feb 27, 2023
JANUARY 2024: HORN FAILURE. Pressed the car's horn, and it FAILED to produce the loud sound that it is SUPPOSED TO make to warn others of possible DANGER. It continued to not work and needed to be replaced. Part 96611-J9500 was replaced AGAIN.
Incident date: Dec 1, 2025
February 2023: horn failure. Pressed the car's horn, and it FAILED to produce the loud sound that it is SUPPOSED TO make to warn others of possible danger. It continued to not work and needed to be replaced. Part 96611-J9500 was replaced.
Incident date: Nov 5, 2025
On March 2024, I had my veloster towed to a certified Hyundai service dealer because it suddenly began losing power, the oil light came on, the engine light flickered, and it began making a whining noise, and then the engine died and wouldn’t crank again. It took them weeks to diagnose it, and they told me the turbo was out in it, and quoted me an absurd amount to replace it. I had the turbo r... Read more
Incident date: Nov 24, 2025
The truck “detected” a warning collision when there was no one in front of me which made the engine lag. There for causing me to come to an abrupt stop from 40 mph. I stepped on the gas to get back up to speed with traffic beside and behind me and there was no power almost causing an accident. This is the 3rd time this truck has done this in 6 months.
Incident date: Nov 24, 2025
The truck “detected” a warning collision when there was no one in front of me which made the engine lag. There for causing me to come to an abrupt stop from 40 mph. I stepped on the gas to get back up to speed with traffic beside and behind me and there was no power almost causing an accident. This is the 3rd time this truck has done this in 6 months.
Incident date: Nov 24, 2025
1) The Power Take-Off Unit (PTU) in the drivetrain failed suddenly while driving at approximately 60 mph. This is a critical drivetrain component responsible for transferring power. The PTU is currently at the Jeep dealership where the repair order is open, and it is available for inspection upon request. 2) The PTU failure caused the vehicle to lose the ability to operate safely and became inoper... Read more
Incident date: Nov 20, 2025
Reversing camera is unusable. When shifting into reverse the reverse camera can black out or freeze. More commonly after the last software update the reverse camera has been lagging about a second behind the actual car location leading to severe disorientation.
Incident date: Oct 23, 2025
Not sure if this is the right place to complain, but my 4 Wheel Drive is Unavailable. I took it to my garage and they found that the Power Transfer Unit is failing. They tried to order a new one, but they are on a worldwide backorder, so they had to order me a used one, for which I'm still waiting for. This same problem resulted in recalls up to 2019. My Jeep Cherokee is a 2020. I contacted Jeep a... Read more
Incident date: Oct 23, 2025
The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen or was glitching while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which pre... Read more
Incident date: Oct 23, 2025
Driver's side mirror spontaneously cracked down the middle, potentially from cold temperature. The mirror was not hit by any object, just cracked out of nowhere. Taking it to Honda dealership next week, but online search reveals this seems to be a problem with these recent Honda models.
Incident date: Nov 1, 2025
My vehicle is under an open safety recall 01C involving the PTU system, and there has been no remedy available for nearly a year. This defect caused a dangerous and sudden loss of acceleration while I was driving, and the manufacturer has still provided no fix, and no support through the dealership. The incident occurred when I was stopped at a red light. When the light turned green,I pressed the... Read more
Incident date: Oct 25, 2025
I had Hold feature engaged during a I-70 construction traffic stop. after 7 or 8 minutes auto rolled forward by it's self and something like eps turned on. I was floored at this hazzard and it could have killed someone, if they were infront of my auto.
Incident date: Dec 9, 2025
The contact owns a 2025 Chevrolet Blazer. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 25V433000 (PARKING BRAKE), while driving approximately 45 MPH, the Forward Collision Avoidance system erroneously activated, causing the vehicle to abruptly stop in the middle of the road. During the failure, the message "Front Brake Applied" was displayed. The contact stat... Read more
Incident date: Oct 26, 2025
I am a police officer and this is in regards to my police department vehicle and another one on the department. The windshield has a deformation in it and causing a "ghosting" issue. It is mainly an issue at night but it affects my vision. To best describe the issue it feels like you are not able to properly focus and go cross eyed. When sitting still and moving your head around can see images dis... Read more