Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Dec 15, 2025
Car suddenly got p018c & p018b codes along with (setc) notification while on freeway and continuously would go in and out of limp mode when accelerating or breaking which nearly caused me to crash. when arriving home I check my fuel pump relay and it looked burnt or overheated, I tried replacing sensors as well as relays but the problem remains whenever accelerating or breaking at low speed now, j... Read more
Incident date: Oct 30, 2025
I am reporting an unresolved safety-related defect with my Mazda CX-90. The vehicle began experiencing repeated malfunctions affecting reliable operation while being driven. The issue was reported to the dealer while the vehicle was still under the manufacturer’s original warranty. The vehicle was taken to a Mazda dealership for diagnosis and repair. The problem has not been resolved, and the v... Read more
HYUNDAI
TUCSON
(2017) - FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
Dec 15, 2025
Incident date: Oct 30, 2025
The contact owns a 2025 Chevrolet Traverse. The contact stated that while driving 25 MPH, the brakes independently activated. In addition, the driver's seat vibrated, and the instrument panel was illuminated red. The message "Pedestrian Nearby" was displayed. The contact stated that there were no pedestrians nearby. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed... Read more
Incident date: Dec 14, 2025
My truck completely stalled and had to be restarted. I took it to the dealership to have it resolved. They wouldn’t look at the truck without a recall notice. Now there is a recall notice for my exact issue. I took it to be repaired by them but now they are saying that there is nothing wrong with the vehicle and are refusing to do anything about it stalling. They specifically said that I will ha... Read more
Incident date: Dec 14, 2025
My truck completely stalled and had to be restarted. I took it to the dealership to have it resolved. They wouldn’t look at the truck without a recall notice. Now there is a recall notice for my exact issue. I took it to be repaired by them but now they are saying that there is nothing wrong with the vehicle and are refusing to do anything about it stalling. They specifically said that I will ha... Read more
Incident date: Oct 8, 2025
The high speed on the wipers is absurdly under powered. It is truly pathetic. The equivalent of low speed on every other vehicle on the road. You can NOT continue to drive in even a minor downpour, safely. Those who insist on doing so WILL cause, or be involved in crashes. Having owned 4 generations of Toyota vehicles amounting to several models, this downgrade is really, very shocking. We have al... Read more
Incident date: Dec 9, 2025
Pirelli Scorpion MS 255/45 R20 105V M+S A large bulge was found on the inside sidewall of the tire immediately adjacent to the tread. We had it inspected due to a slight shimmy in the nearly new (<3000 miles) vehicle, which had been present since delivery when traveling at highway speeds. We were told that the car was unsafe to drive but neither the dealership where we bought the vehicle and the... Read more
Incident date: Dec 12, 2025
The contact owns a 2025 Jeep Wrangler 4XE. The contact stated that after his wife unplugged the high-voltage battery charger, his wife discovered that the charging outlet was black. The contact then shut off the circuit breaker. The contact stated that the failure caused a short circuit in the circuit breaker, which required the socket and wiring to be replaced. The dealer was made aware of the fa... Read more
Incident date: Dec 12, 2025
In November 2024, the vehicle indicated "add coolant". The vehicle was brought to Mercedes Benz of Scottsdale for servicing. The dealership apparently added coolant without advising me that the B250-E has a 100% chance of failure to the Drive Unit / coolant intrusion unless a small part is replaced before coolant leaks into the inverter/entire engine. A few weeks later - the vehicle, while trave... Read more
Incident date: Dec 12, 2025
In November 2024, the vehicle indicated "add coolant". The vehicle was brought to Mercedes Benz of Scottsdale for servicing. The dealership apparently added coolant without advising me that the B250-E has a 100% chance of failure to the Drive Unit / coolant intrusion unless a small part is replaced before coolant leaks into the inverter/entire engine. A few weeks later - the vehicle, while trave... Read more
Incident date: Oct 7, 2025
In November 2024, the vehicle indicated "add coolant". The vehicle was brought to Mercedes Benz of Scottsdale for servicing. The dealership apparently added coolant without advising me that the B250-E has a 100% chance of failure to the Drive Unit / coolant intrusion unless a small part is replaced before coolant leaks into the inverter/entire engine. A few weeks later - the vehicle, while trave... Read more
Incident date: Oct 7, 2025
I was driving up a hill on interstate 8 in California and all of a sudden i heard a bang under the hood and see sparks and flames and my hyundai was on fire right there on the freeway. No clue why.
Fire
Incident date: Oct 7, 2025
I was driving up a hill on interstate 8 in California and all of a sudden i heard a bang under the hood and see sparks and flames and my hyundai was on fire right there on the freeway. No clue why.
Fire
Incident date: Dec 4, 2025
The car has been suddenly lurching backward and forward in traffic/ while driving, moving forward and backwards unexpectantly and not accelerating at an expected rate, causing other vehicles almost to hit me about 4 times within 1 week starting last week around 12/8/25, because my vehicle is not moving at the expected rate during yielding, changing lanes, etc. I took it to the shop and reported t... Read more
HYUNDAI
IONIQ 5
(2025) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Dec 15, 2025
Incident date: Dec 6, 2025
The contact owns a 2015 Chevrolet Tahoe. The contact stated that while driving 65 MPH, the vehicle hesitated and the temperature gauge failed to function as needed, with an abnormally loud sound coming from the cooling fans. The check engine warning light illuminated, and a message about the battery was displayed, and a warning light about the battery was illuminated. The vehicle was taken to an i... Read more
Incident date: Dec 6, 2025
The contact owns a 2015 Chevrolet Tahoe. The contact stated that while driving 65 MPH, the vehicle hesitated and the temperature gauge failed to function as needed, with an abnormally loud sound coming from the cooling fans. The check engine warning light illuminated, and a message about the battery was displayed, and a warning light about the battery was illuminated. The vehicle was taken to an i... Read more
Incident date: Dec 6, 2025
Complete electrical issues, starting with no start up, after jumping power steering went out. Was in shop for 2 months and had an electrical fire internally, while not running.
Fire
Incident date: Nov 1, 2025
In November I noticed a noise when steering. I took my suv to the mechanic shop and they located the following recall from your website: recall 19V601000 the tie rod assembly. I contacted BMW of North America and they cannot locate this recall with my VIN.
Incident date: Nov 1, 2025
Our 2014 Chevrolet Suburban has been garage-kept since it was purchased new. Within a year of the factory airbag recall replacement, the dashboard began cracking in two separate areas. The cracks have continued to spread despite the vehicle being consistently garage-kept and the regular use of a windshield sunshade.
Incident date: Dec 13, 2025
Today is 12/15/2025 About a month or 2 ago i was on the highway coming from South Carolina to North Carolina when the engine revved up unexpectedly without input. It has HDA2 and that was doing most of the work. The vehicle started to speed up beyond the set limit and once i hit the brakes and manually shifted i was able to regain control. Last week the vehicle made a small noise that I wasn’... Read more
Incident date: Dec 15, 2024
Freedom, tire and automotive Inc. advised my 6.2LV8 engine has failed due to metal debris found in the new oil, indicating a mechanical failure of an internal engine component. I called GMC and they referred me to you.
Incident date: Nov 26, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); and later became aware that the VIN was included in NHTSA Campaign Number: 21V316000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the trims around the windshield, including the driver's side and passenger's side windsh... Read more
HYUNDAI
GENESIS COUPE
(2013) - TIRES
Dec 15, 2025
Incident date: Nov 4, 2025
The contact owns a 2024 Jeep Wrangler. The c 4XEontact received notifications of NHTSA Campaign Numbers 25V741000 (Electrical System) and 25V527000 (Tires); however, parts for the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a... Read more
Incident date: Nov 12, 2025
The steering sticks and over turns making the car go all over the place. When parked, the steering makes alot of noises when you turn the steering wheel.
Incident date: Dec 13, 2025
Throttle hesitation and loss of power when transitioning from stop to start risking accident when pulling into traffic. Problem occurs all the time.
Incident date: Dec 13, 2025
Throttle hesitation and loss of power when transitioning from stop to start risking accident when pulling into traffic. Problem occurs all the time.
Incident date: Dec 13, 2025
Rear view camera under Ford recall 25SA9 has been malfunctioning for months 3 separate Ford dealers tell me they do not have parts even though it's been 2 months since the recall notice. Ford 1-800 number does not recognize the recall number.
Incident date: Dec 2, 2025
I just left my house didn't go no more than a mile and my pickup truck burnt to the ground for no reason at all. Total loss
Fire
Incident date: Dec 3, 2025
My motor has a knocking/tapping noise that is obnoxiously loud. My oil level is always changed on time every 3k miles. I have 146,257 miles on my vehicle. I was informed from my mechanic shop that many of the 1.6L motors have issues. I have never had an engine noise then boom its knocking. I was informed not to drive my car to further damage the vehicle. I do not drive it but now am stuck in a loa... Read more
HYUNDAI
SANTA FE HYBRID
(2023) - STEERING
Dec 14, 2025
Incident date: Dec 6, 2025
My power steering just suddenly stopped working
Incident date: Dec 14, 2025
My brakes, abs, front collision, esc light are on and dealership continue to try to fix and no luck. I have take 3 times in the last week with no luck. I need this fixed because I bought for safety features and now I have no vehicle to drive to work.
Incident date: Dec 14, 2025
My brakes, abs, front collision, esc light are on and dealership continue to try to fix and no luck. I have take 3 times in the last week with no luck. I need this fixed because I bought for safety features and now I have no vehicle to drive to work.
Incident date: Nov 28, 2025
Transmission issues since 85k miles, park to shift sensor error since owned, rear ideoendent suspension bolts were stripped needed alignment. Car has not performed since ownership.
Incident date: Jul 1, 2023
Was driving my terrain and suddenly it started to shake and then check engine Light came on. Upon getting out I checked the dipstick and no oil was on dipstick. Start to put oil in and it's running out of the oil pan underneath the vehicle. Towed it home removed oil pan and engine parts laying shattered in bottom. Never got a low oil alert . Had codes misfire and knock sensor.
Incident date: Sep 1, 2025
Throttle lag or hesitation after a stop, and is more frequent after stopping on an incline.
Incident date: Sep 1, 2025
Throttle lag or hesitation after a stop, and is more frequent after stopping on an incline.
Incident date: Dec 12, 2025
When at a stop, pushing the gas pedal to go, the truck hesitates. Almost like the truck dies then all of the sudden takes off. I have had multiple instances were i was almostnT-boned. Dealer said that is normal for a vehicle with turbos. We don't experience this with my wife's Kia. No warning lights appear. Just to be clear the truck hesitates at almost every stop when trying to accelerate.
Incident date: Dec 15, 2024
Vehicle: 2020 Subaru Ascent Issue: Cold weather software glitch If you are operating an Ascent or possibly other Subarus with the CVT in temperatures below -20F be certain to have either a small wrench or the appropriate size socket to loosen the ground clamp on the battery ground cable with you so you can employ what I call the magic Windows fix wherin one completely de-powers the system and reb... Read more
Incident date: Jun 6, 2025
When driving on a state route vehicle began to slow down. Going 55mph with other vehicles going the same speed behind me, I was stopped in the middle of the road and barely was able to get to the side of the road before possibly getting hit. There is a warning light that came on stating “emission system problem”. I am currently getting it towed to a Honda dealership to get it assessed. I’ve ... Read more
Incident date: Jun 6, 2025
While decelerating from approximately 80 mph to 65 mph under very light throttle, the transmission in my vehicle unexpectedly shifted into 1st gear for a brief moment at highway speed, without any driver command. This caused a sudden and severe deceleration event and created a loss-of-control safety risk, especially in traffic. The transmission immediately corrected itself, however after the even... Read more
Incident date: Dec 15, 2024
There is acceleration lag with my truck. Primarily happens when pulling into traffic which dangerously slows the vehicle down in traffic.
Incident date: Dec 5, 2025
Engine locked up while driving out of state on the interstate. Vehicle lost all power and engine stopped functioning. Managed to pull over and stop the vehicle on the side of the interstate. Had truck towed to repair shop where they diagnosed connecting rod/crankshaft bearing failure, as well as lifter and cylinder misfire/failure on cylinder 7. Metal shavings were discovered in the oil, and engin... Read more
Incident date: Dec 3, 2025
Vehicle will inadvertantly accelerate or set cruise control to high speeds when on residential and low speed roads. Several times when either coming to a stop or accelerating from a stop vehicle has entered cruise control at 55-57 mph. Had to brake to stop vehicle acceleration.
Incident date: Dec 8, 2025
ABS module failed and the Jeep began violently shaking on the freeway. There is a significant risk of the brakes locking up which put myself and the general public at risk. A dealer confirmed however there are no parts to buy from Stellantis/Mopar. They are on an "indefinite backorder". Even getting them rebuilt is impossible because they are unable to get the parts. ABS, brake, and traction contr... Read more
Incident date: Dec 8, 2025
Collision mitigation braking system malfunctioned while pulling into a chic fil a parking lot at approximately 1800 on 12 December 2025. Entering the parking lot with a right hand turn, a car was exiting the parking lot and pulling up to their stop sign at the same time I was entering. Me and my wife were both in the car when the Honda crv we were in decided to absolutely slam on the breaks for no... Read more
Incident date: Dec 8, 2025
Collision mitigation braking system malfunctioned while pulling into a chic fil a parking lot at approximately 1800 on 12 December 2025. Entering the parking lot with a right hand turn, a car was exiting the parking lot and pulling up to their stop sign at the same time I was entering. Me and my wife were both in the car when the Honda crv we were in decided to absolutely slam on the breaks for no... Read more
Incident date: Nov 23, 2025
I am reporting serious safety concerns with my Mazda CX-90 PHEV (leased, manufactured September 2023). These issues create unacceptable risk to occupants and other road users. Multiple Severe Recalls: My vehicle has had at least four major recalls: • 6323J – Engine & Motor Shutdown: Complete loss of propulsion without warning. • 7024J – ECU Software Failures: Loss of drive power and re... Read more
Incident date: Jul 5, 2025
The window panel separated from its retaining track in the window frame. The sash (the part of the window that holds the acrylic panel) disengaged from the upper frame, and a portion of the retaining track was visibly deformed. The window is designed to remain secured in the frame during normal operation, but in this instance that did not occur. The detached sash and deformed track are available ... Read more
Incident date: Jul 4, 2025
Vehicles has loud clicking sounds from CV axles when turning past 20 degrees left or right. This has been confirmed by dealer. No warning lamps were requested.
Incident date: Jul 4, 2025
Forward collision braking activated for no reason and will hard brake. Has done it in the middle of an empty parking lot as well as when driving 65 MPH down the highway, twice. No major injuries happened either time other then sore necks and seatbelt marks. On 2 incidents only the driver was in the vehicle, the other incident consisted of the driver, front seat passenger and 2 children in the b... Read more