Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Dec 15, 2025
On [XXX] I was stopped in the red light behind a car in the New York City suddenly my car moved I applied the brake hard but almost hit the car in front. The message in the dashboard were -Depress brake pedal apply parking brake,brake system problem brake performance may be reduced,brake hold system problem apply brake when stopped,vechile stability assist system problem reduce traction and handli... Read more
Incident date: Dec 15, 2025
On [XXX] I was stopped in the red light behind a car in the New York City suddenly my car moved I applied the brake hard but almost hit the car in front. The message in the dashboard were -Depress brake pedal apply parking brake,brake system problem brake performance may be reduced,brake hold system problem apply brake when stopped,vechile stability assist system problem reduce traction and handli... Read more
Incident date: Jan 1, 2025
Yes had it inspected rear frame is rusting out affecting the sway bars which I will also need a new exhaust due to the rust. I did see honda has a recall but not in my state.
HYUNDAI
GENESIS COUPE
(2013) - ENGINE AND ENGINE COOLING
Dec 17, 2025
Incident date: Dec 17, 2025
The contact owns a 2019 Hyundai Sonata. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was taken for an oil change, and the contact was informed that the vehicle required an oil change every 10 days. Additionally, the contact stated that the vehicle was taken to the dealer after driving 1,000 miles after an oil change, and the dealer informed the contac... Read more
HYUNDAI
GENESIS COUPE
(2013) - FUEL SYSTEM, GASOLINE
Dec 17, 2025
Incident date: Dec 17, 2025
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer. The contact was informed that an over-the-air software reset was performed. In addition, the contact stated that the unknown over-the-air software reset caused iss... Read more
HYUNDAI
GENESIS COUPE
(2013) - UNKNOWN OR OTHER
Dec 17, 2025
Incident date: Dec 17, 2025
Both the driver and passenger mirrors will not fully adjust. The mirrors need a different adjustment for standard driving and when towing a travel trailer. Neither mirror will properly adjust for towing and non towing applications. The lack of proper mirror adjustment causes a safety issue as the driver cannot see things in their full scope due to the mirror misalignment. I have almost had two... Read more
Incident date: Dec 16, 2025
Won't shift into park alert came on. Vehicle wouldn't shift into park. Danger of vehicle roll off? Took to GM dealer who replaced GM part 13545094 transmission controller aka shifter assembly. It is believed this defect was detected and recalled on 2018 GMC Acadia models. My 2019 was made in 2018. In service date 10/04/18.
Incident date: Nov 15, 2025
The contact owns a 2019 Chevrolet Trax. The contact stated that while his wife was making a left turn, the rear wheels locked up. The contact stated that his wife shifted into reverse(R) and attempted to turn and was able to execute the turn the second time. The contact stated that there were no warning light illuminated. The vehicle was taken to the residence. The vehicle was then taken to a deal... Read more
Incident date: Jun 14, 2023
Affected vehicle: Drivers side door latch stopped latching entirely in frozen conditions and then thawed conditions. A frozen door latch, or a bent or kinked door latch actuation cable, may result in a door that will not open, will not close, or opens while driving condition, increasing the risk of injury. This year needs to be added to the recall. Recall 17S33
Incident date: Dec 7, 2025
Vehicle: 2023 Chevrolet Colorado Crew Cab 4WD, VIN: [XXX] , mileage: 52,877. Recurrent failure in the cooling system and engine/transmission, affecting safety and use. Check Engine Light comes on and off intermittently, code P30C5 (Coolant Flow Low). The coolant pump was replaced under warranty on March 20, 2025, at Leson Chevrolet (Harvey, LA) with 26,621 miles (attached invoice), but the same... Read more
Incident date: Dec 16, 2025
On Monday, Dec 15 at approximately 3:30 pm I was pulling into my parking spot in front of my house. The vehicle suddenly revved loudly and shot forward striking a tree in my front yard. If not for the tree would have ended up in the kitchen. When parking I do not have to apply gas once I enter the lot as I can drift into the spot. I barely have to brake to stop the vehicle. The steering wheel airb... Read more
Crash
Incident date: Dec 16, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed and veering to the left or the right, the ABS, ESC, and Traction Control warning lights illuminated. In addition, whenever the warning light... Read more
Incident date: Jun 1, 2025
The contact owns a 2022 Chevrolet Malibu. The contact stated that on several occasions while driving approximately 50 MPH, the vehicle unexpectedly stalled and then went into LIMP Mode with the check engine warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the turbo charger had failed, causi... Read more
Incident date: Dec 17, 2025
05/03/2025 - My Escape has the 1.5L 4-cylinder engine failed at 118763 miles. Local Ford Dealership installed new Short Block. 09/11/2025 - Engine failed at 122742. Local Ford Dealership installed new Short Block.
Incident date: Aug 31, 2025
The contact owns a 2018 Chevrolet Volt. The contact stated that the battery module became inoperable. While attempting to start the vehicle, the message "Engine Unavailable - Service Soon” was displayed. The contact was unable to use the vehicle. The contact stated that the TPMS warning light was illuminated. The contact associated the failure with Technical Service Bulletin: 18-NA-261. The cont... Read more
Incident date: Aug 31, 2025
The contact owns a 2018 Chevrolet Volt. The contact stated that the battery module became inoperable. While attempting to start the vehicle, the message "Engine Unavailable - Service Soon” was displayed. The contact was unable to use the vehicle. The contact stated that the TPMS warning light was illuminated. The contact associated the failure with Technical Service Bulletin: 18-NA-261. The cont... Read more
Incident date: Dec 16, 2025
The reverse camera does not work, when the car is in reverse.there is no visual on the monitor, which makes it unsafe when the car is in reverse, took the car to the dealer, was told that this car is not in recall
Incident date: Apr 22, 2025
Vehicle lost steering and brakes suddenly. Many errors on screen such as: Brake System Failure, ABS Failure, ESC Failure, Traction Control Failure, Maximum Vehicle Speed 43mph. Was able to slowly get home with no power assisted brakes. Did not drive it any more until it was taken to dealer 2 days later and the dealer could not replicate the errors. Dealer was able to see stored error codes; h... Read more
Incident date: Dec 15, 2025
The contact owns a 2023 Toyota Crown. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not... Read more
Incident date: Dec 16, 2025
Our transmission is making a high pitched whining sound when accelerating.
Incident date: Nov 27, 2025
Vehicle: 2017 Honda Pilot VIN: [XXX] Mileage at incident: ~137,800 miles Description of the problem: My 2017 Honda Pilot has experienced repeated engine misfire issues involving cylinder 5 following a major engine repair performed by an authorized Honda dealership. On September 22, 2025, Honda of Kenosha, WI performed a camshaft and camshaft thrust cover repair on my vehicle at a cost of appro... Read more
Incident date: Nov 27, 2025
This 2021 Kia Seltos car’s engine has randomly seized up 4 times over the last year causing very serious safety concern. Fortunately, these 4 seize-ups happened when the powerless Seltos car could be safely directed to the shoulder of the road while driving in slower paced traffic. Each time this occurred, our 2021 Kia Seltos had to be towed; towed twice to a mechanic shop and twice to directl... Read more
Incident date: Nov 27, 2025
A SiriusXM advertisement popping up over navigation on the infotainment screen distracting the driver from focusing on the road. It covers any navigation on the infotainment screen and takes the eyes of the driver off the road, where the driver is no longer aware of the position of their vehicle. Many other Subaru owners with more modern vehicles have had this same problem. This is not a one time ... Read more
Incident date: Dec 16, 2025
Back window shattered randomly.
Incident date: Nov 7, 2025
When driving after dark without warning head lights will suddenly go out and then go back on for no reason especially when you use the heater, almost caused a wreck a few times,and my parking break did release on it's own 1 time and rolled backwards and bent the spare tire stopper that swings open when tail gate is open.
Incident date: Dec 14, 2025
There is a knocking/clicking sound when I accelerate and turn. It sounds like a CV joint. I had it evaluated by the dealer today and they reported they heard it once, but could not reproduce the problem, so they tightened some bolts, but that was all. As soon as I left the dealer it made the noise coming out of the dealer's driveway and multiple times on the way home. I have scheduled another ... Read more
Incident date: Dec 14, 2025
Only had the car 6,000 miles in 3 months. Received a service high voltage system warning causing the car to not be no longer produce heat, including for the battery. This rendered it unable to charge. A dead battery is a dead car. It’s currently been in the shop waiting on back ordered part for 25 days.
Incident date: Dec 14, 2025
My cars rack and pinion went out with the mileage just over 100,000 miles and I was told that this is a problematic something to do with the inappropriate silicone. Spending $85,000 on a car you would think that this is not something you would have to experience. The car was making a little bit of noise, turning left or right couple days later than it completely went out on me and had to drive the... Read more
Incident date: Oct 14, 2025
While driving on the freeway utilizing Highway Drive Assist, I suddenly received a warning on the heads up display stating that assisted systems were unavailable, at which point the Adaptive Cruise Control & Lake Keep Assist both deactivated. I pressed the button on the steering wheel to reactive the system and received "conditions not met" error. At this point, I placed my foot on the accelerat... Read more
Incident date: Oct 14, 2025
he freeway I notified future ford of concord and I was told I would receive a call back but as I recall I didn’t receive a call back. The car started acting as if nothing was wrong about a week or so later then two days ago December 13,2025 first my head lights went out and a message saying there’s a bulb outage or electrical issue appeared and also the hill assist unavailable warning light ap... Read more
Crash
HYUNDAI
SANTA CRUZ
(2022) - ENGINE
Dec 16, 2025
Incident date: Aug 28, 2025
The engine in my 2015 Kia Optima suddenly seized due to connecting rod bearing failure at approximately 55,000 miles. This vehicle is known to be affected by the Theta II engine defect. I was never aware of the seriousness of the recall software update and did not receive meaningful notice that failure to install it could result in catastrophic engine failure. Kia has denied engine warranty covera... Read more
Incident date: Oct 1, 2025
The contact owns a 2016 Kia Optima. The contact stated that while driving approximately 40 MPH, a knocking sound coming from the engine compartment was heard, and the check engine warning light illuminated. The contact further stated that while driving at approximately 80 MPH, with the cruise control mode engaged, the vehicle started to stall and failed to exceed 30 MPH. The contact stated that th... Read more
Incident date: Dec 2, 2025
The contact owns a 2024 Toyota RAV4. The contact stated that while attempting to park and making a turn, the vehicle unexpectedly accelerated and collided with a 3 1/2 cement block wall. The contact sustained hand and chest bruises as a result of the incident; however, no medical attention was provided. The contact stated that the air bags did not deploy during the incident. A police report was no... Read more
Crash
1 injured
Incident date: Dec 2, 2025
I bought my 2021 Ford Bronco at Morrie's Grand Ledge Ford. I live 10 minutes away from Morrie Ford Okemos. I received a recall notice from Ford Motor Company in August of this year regarding a recall of my specific vehicle. The issue is: "there is a possibility that a fuel injector may crack, which may result in fuel accumulating on the top of the engine. Liquid fuel and/or fuel vapor that accumul... Read more
Incident date: Nov 10, 2025
On 12/12/2025, Subaru Orange Coast (Santa Ana, CA) service advisor stated via text: "Breaks feel fine, no issues there," "Tires no issues there," "Struts no leaks or issues," and "Car is ready for pick up." On 12/16/2025, Service Director confirmed: brake rotor defects, weak struts causing tire wear, and replaced both rear struts, tires, and "the other 2" components under warranty/customer satisfa... Read more
Incident date: Nov 10, 2025
On 12/12/2025, Subaru Orange Coast (Santa Ana, CA) service advisor stated via text: "Breaks feel fine, no issues there," "Tires no issues there," "Struts no leaks or issues," and "Car is ready for pick up." On 12/16/2025, Service Director confirmed: brake rotor defects, weak struts causing tire wear, and replaced both rear struts, tires, and "the other 2" components under warranty/customer satisfa... Read more
Incident date: Dec 16, 2025
Window Defrost and Passenger Heat /Air. While either in motion or while driving, no heated air exits the passenger side of the windshield defroster, nor the passenger window defrost, lower and center console vents. Heated air only exits the driver's side windshield and driver's side dash vents. Problem persists through all cabin air modes and circulations. This safety issue affects visibility and ... Read more
Incident date: Dec 11, 2025
The contact owns a 2019 Alfa Romeo Stelvio. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal, and the check engine warning light would illuminate. The vehicle was taken to a dealer, where it was diagnosed with an EVAP system leak; however, the origin of the leak could not be determined. The contact stated that the vehicle ... Read more
Incident date: Dec 11, 2025
The contact owns a 2019 Alfa Romeo Stelvio. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal, and the check engine warning light would illuminate. The vehicle was taken to a dealer, where it was diagnosed with an EVAP system leak; however, the origin of the leak could not be determined. The contact stated that the vehicle ... Read more
Incident date: Dec 11, 2025
In November 2024 lost acceleration light popped on the dashboard service now. Was found to have a bad turbo full turbo replacement done July 2025 driving on the highway slow down behind a semi went to pass them. Gas pedal went all the way to the floor would not accelerate Pulled over checked all fluids. Everything was fine. Got back on the road then check engine and oil light came on immediately p... Read more
Incident date: Oct 10, 2025
The contact owned a 2023 Ford Expedition. The contact stated that while his wife was occupying the vehicle at the residence and attempting to park in the drive postion, the vehicle independently accelerated and crashed into the garage wall, causing damage to the garage wall, refrigerator, and storage cabinet. The brake pedal was depressed, but the vehicle was in full throttle and failed to stop. N... Read more
Crash
Incident date: Oct 10, 2025
The contact owns a 2015 Ford Taurus. The contact stated that while reversing, the camera image was distorted, blank, or the camera image was upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The message to “Contact the Dealer" was displayed. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was... Read more
Incident date: Dec 15, 2025
Lag bolts that connect the frame to the wall are coming out/ or were never put in place. Wall is separating from the frame and can see to the outside from the inside. If we had not seen this these bolts could have come all the way out causing the wall the separate while driving. Unknown at this time if there is any frame damage. Grand Design 2022 Momentum 381m
Incident date: Dec 15, 2025
The contact owns a 2021 Ford Explorer. The contact stated that the VIN was included in NHTSA Campaign Number: 24V598000 (Engine). The local dealer was contacted and declined to complete the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.
Incident date: Dec 3, 2024
My vehicle stalls when I turn left or right from a stop light or sign. It’s incredibly dangerous especially when I have my kids in the van with me. We’ve taken it to the Honda dealer for repair and they’ve done work but the issue has not been resolved. I’ve seen countless forums of people with this year make and model who have had the same issue. I don’t know why there’s been no recall... Read more
Incident date: Dec 3, 2024
When driving on highway, heard loud engine cranking sound, followed by sudden jolts of the car. Stopped the car in the road median and then noticed smoke coming out from under the hood. Passengers got out of the car and noticed fire under the engine; called 911 immediately, then police and fire engine arrived to extinguish fire. Towed the car to Local Honda Service center. Diagnosis from the servi... Read more
Fire
Incident date: Dec 3, 2024
Vehicle acceleration dies out during normal pressure of gas pedal. Coding showing transmission Actuators malfunctioning. Odometer Reading 120,631 check engine light came on. Date of malfunction 11/24/2025 , Vehicle was taken to Affordable Transmission on 11/25/2025
Incident date: Dec 15, 2025
Air bags did not deploy during crash. It is available for inspection upon request My face smashed into the steering wheel resulting in black eyes, swollen nose, cuts on my face and a concussion. Yes, the airbags clearly did not deploy during crash No No
Crash
1 injured
Incident date: Dec 15, 2025
Several times when I have honked my horn on my 2025 Camry SE cruise control has engaged. That is a dangerous situation if I'm trying to avoid a slow vehicle or accident and the vehicle goes into cruise control mode. Not sure what Toyota can do about this as the cruise control buttons are on the right side of the steering wheel behind the horn. Maybe it is overlapping or too close. There are auto b... Read more
Incident date: Jul 3, 2024
I own [XXX] BMW vehicle affected by a safety recall for a defective engine starter relay that may corrode, overheat, and cause a fire. The recall notice dated November 2025 states the vehicle is not safe to drive, with no remedy available, rendering it unusable and hazardous. Recall N0.25V-636. Under Kansas Lemon Law (K.S.A. 50-645 et seq.), I am entitled to a refund or replacement for this subs... Read more