Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Aug 15, 2025
This vehicle was manufactured on 01/2022, I purchased it new in 05/2022, and it currently has 49,000 miles. Nissan Manufacturer Recall Number R25A8, NHTSA Recall Number 25V-437, and the recall is incomplete, as a remedy not yet available. The dealerships cannot tell me if my car may be affected by engine failure and Nissan extending warranties on the engine does not make me any safer from a pote... Read more
Incident date: May 5, 2025
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at various speeds, the vehicle lost motive power, lost braking power, and lost power steering functionality. The contact stated that the failure had occurred while driving at high speeds, which caused the contact to be frightened. Several unknown warning lights were illuminated. The contact was able to pull to the side o... Read more
Incident date: Sep 15, 2025
I was resuming speed after a toll, my 2015 Ram Eco Diesel 1500 lost all momentum, threw an alarm to service the Electronic Throttle with a red lightning bolt framed by two red lines, and I limped to the shoulder with several semi close on my tail. After researching I shut off for a minute, removed key, opened door, then restarted. The engine struggled and revved several times before starting. The ... Read more
Incident date: Sep 7, 2025
Dear Sir/Madam, I am writing to report a serious safety concern with my 2023 Honda CR-V All-Wheel Drive, regular gasoline version. On three separate occasions while driving at high speed on the highway, my vehicle suddenly lost power and the engine stalled without warning. When this occurred, the starter would not engage, the vehicle had no electrical power, and multiple warning messages appeare... Read more
Incident date: Sep 7, 2025
My 2022 Toyota Prius (approx. 12,500 miles) suddenly displayed multiple warning lights while driving, made abnormal noises, and lost the ability to move. The vehicle remained powered on but could not drive and had to be towed to a Toyota dealership. The dealer diagnosed a failed brake booster with master cylinder assembly and quoted ~$4,230 for repair. This is a safety-critical component that sh... Read more
Incident date: Sep 9, 2025
I took my 2015 vehicle to the Mercedes dealership and learned the rear subframe is rusted and has holes on two sides. I was warned that it is a safety hazard and could lead to a lack of control and other dangerous situations. I also learned that other 2010 through 2014 Mercedes models in the same class have been recalled for this exact concern. I am disappointed and upset to learn that those conce... Read more
Incident date: Sep 9, 2025
I was crossing the road and the suv just stopped. I’m stuck in the middle of a busy road. Luckily I had help to get the car across. The SUV would not start up again.
Incident date: Sep 16, 2025
The contact owns a 2018 Nissan Rogue. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic, who diagnosed that the fuel gauge sending unit had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to AutoZone, where the diagnosis was confirmed. The vehicle was taken to the dealer, who also confirmed th... Read more
Incident date: Jul 23, 2025
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving approximately 30 MPH, the vehicle suddenly shut off without warning. After restarting the vehicle, the vehicle operated normally. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not... Read more
Incident date: Sep 15, 2025
In the last month I started to hear a clicking sound when turning my steering wheel in either direction. I am told that this is a frequent problem with Hyundai Elantra and is caused by a flexible coupling breaking. I brought my Elantra to the dealer to take cre of some other recalls but was told that the coupling problem is not a recall issue. I do have a Technical Service Bulletin from Hyundai on... Read more
Incident date: Sep 11, 2025
The contact owns a 2025 Triumph Daytona 660. The contact stated that while driving 70 MPH, the vehicle experienced a loss of automotive power. There was no warning light illuminated. The contact pulled over, and the vehicle was towed to a local dealer where it was diagnosed, and the contact was informed that the failure could not be duplicated. The vehicle was not repaired. The contact referenced ... Read more
Incident date: Sep 11, 2025
It appears that the ABS system engages/actuates while driving over gravel or uneven/dirt roads. When the issue occurs, the steering wheel locks up and the vehicle loses almost all braking control. No warning lights, messages or audible chimes show up when the issue occurs. My wife and I have both experienced this issue on numerous occasions. It has become a safety concern since we almost ended... Read more
Incident date: Sep 11, 2025
My 2023 Hyundai Tuscon has 36000 miles. Started running rough with a slight noise. First noticed on Wed [XXX]. On Thursday [XXX] I went to start my car and it stalled. Finally after letting it sit a few minutes it started but only to have the SGI light flash yellow and stay yellow for the remainder of the drive. That day I made an appt at my local Hyundai Dealership in Brandon Florida. They kept m... Read more
Incident date: Aug 11, 2025
The weld which attaches the tail pipe to the muffler failed causing the pipe to strike the pavement while the vehicle was in motion which resulted in sparks and potential fire hazard.
Incident date: Jan 1, 2024
The steering wheel sticks forcing you to almost have to jerk the wheel to stay in your lane. Seems to be highway only. Very dangerous This was not a one time occurrence. Happens every time the car is driven on the highway
Incident date: Sep 9, 2025
Steering powering went out. Dealerships said power steering was blown.
Incident date: Sep 9, 2025
*** This report is for a latent risk to driving, not based on an event and not my personal system...The BACTrack breathalyzer and presumably other brands present a risk to safety. Eight minutes after starting the vehicle, while driving, the user has to blow into the device once again. This could be on a busy highway. The systems beeps and has a visual cue to success or failure. This is identic... Read more
Incident date: Sep 12, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims had started to detach. The vehicle was taken to the local dealer, where it was inspected, but the vehicle was not r... Read more
Incident date: Sep 12, 2025
Driving and while stopping at a red light on an uneven road almost crashed into the car in front of me due to brakes not stopping, abs was activated and I could not stop car made a grinding sounds and my steering wheel shook and sho did the car.
Incident date: Sep 12, 2025
AFTER I had the softwear update! When idle at stoplight, auto idle feature kicked on. When light turn green and I pushed gas, car shut off entirely. This happened on multiple occasions. While waiting for an appointment to get this issue looked at, my car failed to start after being parked. It would not start after a jump from another vehicle. The tow truck driver was able to bet it jumped using a ... Read more
Incident date: Sep 12, 2025
Was told by dealership that forward camera assist is not functioning, but could not tell me why it failed all of a sudden. No accidents. $1586 to repair because no longer under warranty. Vehicle is only 5 years old.
Incident date: Sep 1, 2025
The contact owns a 2020 Honda Accord. The contact stated that while driving approximately 30 MPH, several unknown warning lights illuminated. The contact pulled over and turned off the vehicle to reset the instrument cluster; however, the warning lights remained illuminated. The contact checked under the hood to check if the battery terminal was loose, but found no issues. The contact had taken th... Read more
Incident date: Aug 30, 2025
I own a 2020 Ford F-350 Super Duty (VIN: [XXX] , mileage: ~20,000). The vehicle is subject to a recall involving the transmission output planetary four assembly replacement. Ford and the dealer insist that the transmission must be disassembled and rebuilt to complete this recall. I do not agree with this solution because it permanently alters the integrity of the original transmission. Additionall... Read more
Incident date: Aug 22, 2025
The contact owns a 2021 Audi SQ5. The contact stated that the vehicle was taken for routine service at the dealer, and the contact was informed that the coolant pump was starting to fail. The contact was advised that the mechanic found coolant running through the vac lines. The contact was informed that continuing to drive the vehicle with a failing coolant pump could cause engine damage. The cont... Read more
Incident date: Aug 22, 2025
Ive had a recall once before got it fix . Few months later it started smoking from exhaust pipes smoke was white . Took it to kia shop they had told me it was a gasket . Ever since then it has been sitting and ive been paying payments for something i can not drive and for a car i keep having recalls and problems with and I need fix . Kia should have a recall on all motors for 2015 as well . But so... Read more
Incident date: Apr 1, 2024
The contact owns a 2025 Buick Envista. The contact stated that the check engine warning light was illuminated. While driving at an undisclosed speed and depressing the brake pedal, the vehicle jerked abnormally before coming to a complete stop. The failure also occurred while attempting to accelerate after stopping at a stop light or a stop sign. The were abnormal grinding sounds intermittently co... Read more
Incident date: Sep 14, 2025
On 9/12/2025 driving on the highway in stop and go traffic, the idle stop feature engaged, but the engine would not restart upon taking foot off break. Put vehicle into park and held start/stop button for couple seconds to turn off, then was able to restart vehicle by pushing start button. Couple days later went to start vehicle while parked and accessories came on, but engine wouldn’t start. Af... Read more
Incident date: Sep 15, 2025
I am filing a formal complaint against Kia regarding Recall SC175 affecting this vehicle Kia has refused to perform this recall on my vehicle, claiming that the work was already completed. However, after reviewing the official campaign documentation (NHTSA Campaign Documentation – SC175), it is evident that the corrective work specified by the recall was not performed on my vehicle. My vehicle... Read more
HYUNDAI
IONIQ HYBRID
(2022) — ENGINE
Sep 15, 2025
Incident date: Sep 15, 2025
My daughter owns a 2014 Hyundai Santa Fe GLS, which is currently experiencing internal engine failure and abnormal engine noise. These issues directly align with Hyundai’s notification regarding the extended warranty coverage for vehicles equipped with the 3.3L Lambda II GDI engine, which may experience abnormal engine noise or damage. Hyundai has acknowledged these concerns and extended warrant... Read more
HYUNDAI
SANTA FE SPORT
(2017) — FUEL/PROPULSION SYSTEM
Sep 15, 2025
Incident date: Jul 1, 2025
Going through oil so fast excessive oil use
Incident date: Sep 1, 2025
I am writing to express my serious concerns regarding the safety of my Jeep. My vehicle has been to the Jeep dealership approximately five times for the recurring Service Hybrid System Error. Most recently, in August 2025, I received this error again along with a check engine light. Each time this error occurs, I notice that my Jeep drives differently, which raises concerns about its reliability a... Read more
Incident date: Sep 1, 2025
ON [XXX], (SUNDAY) AFTER DRIVING TO AN EAST LANSING, MI RESTAURANT & SPENDING 1-1/2 HOURS EATING BREAKFAST, I TURNED MY CAR ON AT ABOUT [XXX], AND RECEIVED AN ERROR MESSAGE ON THE DASHBOARD THAT THE POWER STEERING WAS NOT FUNCTIONING. I TRIED BACKING UP, THEN DRIVING FORWARD 3-4 TIMES & THE ISSUE WAS CONFIRMED. I ALSO TURNED THE CAR OFF & ON SEVERAL TIMES WITH THE SAME ERROR MESSAGE APPEARING. ... Read more
Incident date: Jul 20, 2025
My 2015 Jeep Cherokee Vin [XXX] threw a code on the ptu.I saw that it had a extended warranty on the car. When i took it to the dealer they informed me that car was imported to canda when bought. The car was brought back to United States work was done on the powertrain twice while the car was in Us and extended warranty was then issued for the ptu.The dealer told me the car was pending a reca... Read more
Incident date: Jul 21, 2025
The contact owns a 2025 Ram 1500. The contact stated that the check engine warning light was illuminated at start-up. The contact stated that the following day, the vehicle was taken to a dealer and was diagnosed with several cylinder misfires. An unknown repair was performed; however, the check engine warning light returned the following day. The vehicle was taken back to the dealer, and the cont... Read more
Incident date: Sep 13, 2025
Purchased certified vehicle from Wray Ford on 2/23/24. Car was previously leased by FMCC and still listed as a Ford Fleet Vehicle in Michigan as of 9/12/25. VIN confirms it falls under Ford safety recall 24S79, which was never performed. Vehicle experienced unintended acceleration and non-responsive braking, behaving autonomously. FordPass Connect, FMCC, and Wray Ford all confirmed it was unsafe t... Read more
Crash
Incident date: Sep 2, 2025
My can intermittently fails to start after the auto idle start system has engaged. I am stopped at a light on a busy road. When the light turns the car tries to start but fails. Some times it is able to start but I get warnings that multiple systems had an issue or at disabled. Other times it fails to start completely and I have to cycle the power off and open my driver door before I can start t... Read more
Incident date: Sep 14, 2025
I have been calling Autonations for months now since my car started driving funny. I was first told it was a head gasket that needed replacement however using my vin number the engine that’s currently inside the vehicle is not the one that matches with what pulls up using the vin number. Than the antifreeze leaks out, the oil leaks out and one day the car started smoking on the freeway with my ... Read more
Incident date: Sep 14, 2025
I have been calling Autonations for months now since my car started driving funny. I was first told it was a head gasket that needed replacement however using my vin number the engine that’s currently inside the vehicle is not the one that matches with what pulls up using the vin number. Than the antifreeze leaks out, the oil leaks out and one day the car started smoking on the freeway with my ... Read more
Incident date: Sep 14, 2025
Vehicle routinely sputters and stalls at slow speeds. This happens once or twice during most times I use the car. This has happened in intersections and on highways at stop and go traffic. The car is not safe to drive. I haves brought the vehicle into the dealer at least three times for this and they have replaced a different valve (don't know what it was) on two of the occasions but the problem c... Read more
Incident date: Sep 13, 2025
I purchased the used vehicle in March and I have had an intermittent check engine light (p0101 code), my forward collision warning lights and traction control lights come on and my car brakes like I was in an emergency braking situation. Since the second day of owning the car. I've had it in the shop more than 5 times. They have not found the issue. I've been told there is nothing wrong so even... Read more
Incident date: Sep 3, 2025
The screen for the navigation, radio, climate control etc is delaminating and now not working properly. Also it is getting difficult to see the screen while driving. Car is available for inspection. And no warning…it started to delaminate slowly and now it has begun to delaminate spread quickly
Incident date: Sep 3, 2025
When driving my check engine light started to blink and my car would not accelerate. I made it home and plugged in a diagnostic reader and got the code P1326 glow relay short circuit. My car along with my friends 2021 Hyundai Tucson both have this same issue. There needs to be a recall for these years. There is a recall out for this specific problem in sonatas and Tucsons and need to cover these y... Read more
Incident date: Sep 3, 2025
While driving on a major highway, my car went into limp mode topping out at 60 mph then decreasing before going back to 60. My check engine light was also blinking, not solid.
Incident date: Sep 29, 2024
Multipurpose camera behind the front windshield was inspected by Honda dealership. They were able to verify it had a fault and needed to be replaced at a cost of around $1700. This camera controls many of the safety features this van advertises such as the the Lane Keep Assist and Collision Mitigation. While researching online, I was able to find multiple owners of the 2018-2019 Honda Odyssey that... Read more
Incident date: Jan 1, 2024
Multipurpose camera behind the front windshield was inspected by Honda dealership. They were able to verify it had a fault and needed to be replaced at a cost of around $1700. This camera controls many of the safety features this van advertises such as the the Lane Keep Assist and Collision Mitigation. While researching online, I was able to find multiple owners of the 2018-2019 Honda Odyssey that... Read more
HYUNDAI
TUCSON HYBRID
(2024) — POWER TRAIN
Sep 13, 2025
Incident date: Sep 12, 2025
Car was in park at our home and not running. I was outside and noticed the car rolling backward. I thought my wife was leaving at first, but then noticed no one was in the driver's seat. I ran after the car got the door open and was pulling on it to stop it when it became stuck in a ditch between my driveway and the neighbor's driveway. After getting the keys and trying to start the car, it would ... Read more
Incident date: Aug 1, 2025
I taken my vehicle to the dealership three times in less than one year, and my recall have not been fixed. An unexpected loss of propulsion can cause a vehicle crash without prior warning is what the recall is saying. this vehicle is not safe to drive, yet the dealership won't provide me another vehicle, nor buying it back. The recall number is 73C. My hybrid electrical system light comes on and m... Read more
Incident date: Aug 1, 2025
I taken my vehicle to the dealership three times in less than one year, and my recall have not been fixed. An unexpected loss of propulsion can cause a vehicle crash without prior warning is what the recall is saying. this vehicle is not safe to drive, yet the dealership won't provide me another vehicle, nor buying it back. The recall number is 73C. My hybrid electrical system light comes on and m... Read more
Incident date: Sep 1, 2025
My tire sensors keep going out. I've replace them twice already. It's a concern for my especially traveling at highway speed